Today I will make the third (3rd) trip in three days, from my home to the Alltel store, in the hopes that SOMEONE there will be competent to check the correct boxes on the computer screen to give my son the bonus features he wants on his pre-paid phone. We signed up on Saturday (pay-per-day with three unlimited bonus features), asked for and were told we got unlimited nights and weekends, mobile-to-mobile, and text messaging. On Sunday morning, my son tried to make a phone call and got a message saying that his balance was insufficient (5 cents). We drove back to the store that afternoon and found out that the rep who signed us up had given us unlimited calls to one phone number instead of nights and weekends that we asked for. The new rep put the money back on the account, and told us that all was well. Sunday afternoon my son checked his balance just for kicks, and it was $5 less than it was after we got the account corrected. We registered at the Alltel website so we could check his account activity, and found out that the second rep had taken away the unlimited text messaging, and given him what we DID NOT want - unlimited calls to one favorite phone number! I hope they can get it right today, if not I will cancel the service and get my money back - all $133.47 of it! Overall, it's expensive up front, primarily because of the $35 activation fee and because we got a high-end phone, but please, unless you know that the reps in your local store can read well enough to check the boxes next to the features YOU want, please order your service at the web site so you'll know what you're getting.

Apparently when you leave the home calling area and bounce off another tower, you have to dial 1-area code-number-# key TWICE to get the call to go through. VERY COMPLICATED and NOT DOCUMENTED ANYWHERE. When i switched to monthly, said goodbye to $100 in pre paid minutes they refused to put towards the new plan.

I think alltel has the best prepaid service.

I've been a customer for about 4 years and pleased with my phone service. Recently tried another prepaid catrrier because of the free pnone but was unable to receive calls in the basement at work. Switched back to Alltel and I'm glad I did

well.....i ordered 2 phones off the enternet(BIG MISTAKE!)at the end it said credit approved so i printed out my receipt and i m waitin and waitin fro my phones... so i go online to check out the problem....ughhh.......they wrote me an e-mail saying it would cost an extra 300$ for each line so a total of 600$ yeah i know right!?! but they wrote me this e-mail after they took the money out of my account!!!!.....im still to this day waiting for them to put it back!!!DAMN YOU ALLTEL!!!

I just recently started with alltel prepaid. The one thing I was upset about is that because the towers in my area are controlled by Sprint, I have to dial the phone number twice for it to go through. Even if it's set up for speed dial! No way around it according to technical service. I guess it's not so bad if you can remember everyone's phone number! I'm definately going to be shopping for a different service for my area!

Alltel is the best cell phone store in the world or on this earth i love alltel... my never in my live see something as good as alltel

i have not had a phone from alltel yet but umm this friday i am gonna get one there because every one is saying that alltel is so great and stuff like that so i am gonna go ahead and get me a phone from there well bye now peace out D|U|C|E|S

great service LG phone with a camera is great but only three selection in phones it is the best overall $0.15 cent a minute or $0.75 cent a day with two servicepack lol one day i bought the famous phone "can you hear me now" phone just as i was about to activate it the phone was static and i can't hear clearly so i trade in for alltel it was even better than Verizon-that sucks the only disapointment is online service it is not like virgin mobile but we will see thank you alltel your service is great

Great if you live in an area with Alltel service... For people that text more than you talk...

I got this because i needed nights and weekends, and figured i could also use the "free number" well, a couple months ago, my phone started acting up, they told me i had to pay RETAIL price (two or three hundred bucks) for a new phone and they don't repair phones. Turns out the problem with my phone, was actually just how they work the service, it shuts off every hour that you speak on the phone. THEN! it started charging me for "voice mail" calls that i wasn't even making, two or three times a day... for .10-.50 cents! Very disappointed in customer service, and phone service !!!

My son got a phone alltel and got a long distance number and they said too bad.

Okay, so it's said by most reviews that pretty much Alltel sucks well that's true, but remeber PREPAID ALLTEL sucks not the 2 year contract or 1 year contract ALLTEl. Yes I certainlly understand and definitelly do not doucbt that PREPAID Alltel is just a pain in the behind and simply if you really are looking for a great prepaid deal I don't eally recommend Alltel for that cause but on the other hand regular Alltel is simply great. I dont' neccerally know about how your local Alltel area is but I personallly have 8 phone accounts with them and 1 wireless account and the maximun bill is about $460.Sounds very cheap I know thats why I simply love it! Quick reson Alltel bought CELLULAR ONE in our town. Some tips I would reccomend are: 1. To be very sure if PREPAID ALLTEL is available in your area. 2. To know that by many neagtive feedbacks is prolly required to dial a number twice at ceratin points. 3. Customer representatives are sometimes not the answer to your question but remeber it's not their fault that PREPAID ALLTEL sucks and that they do not have magical talents to fix your problem at a snap of a finger. 4. If online simply doesn't work go to your local store cahnces are that ot wiill turn out better, but if some buy online that means there's no stores within a 20 mile range wich means bad service DUHHH. 6. THIS ONE IS FOR ((!!MORE THAN FRUSTRATED!!)) BELOW ME, (("don't take this personally but I had read reviews online and they say that Alltel's 800# was not very good."))...by saying; DONT TAKE THIS PERSONAL you pretty much are saying please do, take it personal so that stir things up a bit...(("She got defensive and snippy so I got snippy and told her that the reviews also said that the reps needed customer training."))....well that was very NOT nice from you...(("She really did not like this.")) OVIOUSLY NOT, what the hell were you expecting her to do just to put a big smile at your remarks? NO of cource not and from the strat to the end you really meant to take your frustation out on her, so do not act like you were surprised because you know what you what was coming. AND LAST, IF YOU READ FROM REVIEWS SAYING ALL THOSE NEGATIVE THINGS FROM PREPAID ALLTEL WHY IN THE WORLD WOULD YOU BUY A PREPAID ALLTEL PHONE????? 6. LIKE I SAID IF YOURE LOOKING FOR GREAT DEALS ON ((*PREPAID*)),, ALLTEL IS NOT THE BEST>>> ALTHOUGHT GETTING REGULAR ALLTEL IS JUST BASICALLY THE BEST!!!! KNOW THAT YOU KNOW DO NOT GET PREPAID ALLTEL IF YOU PREDICT THAT ALL THIS IS GOING TO HAPPEN TO YOUR ACCORDING TO REVIEWS!!! HAVE A GREAT DAY =]

I've had Alltel prepaid since May. In four months of use, the only thing I can really complain about is trying to deal with the C.S. reps (not all mind you, but I've never been hung up on before by someone who couldn't answer my question) but I now would think twice about calling. I have also had to do the double dialing thing when out of my home area. When traveling I was very pleased with the coverage, it showed roaming, but when checking my account, there were no roaming charges. I previously had Tracfone, and I love Alltel U's Celltop, Axcess Search, etc. Using the four unlimited options available:nights & weekends, mobile to mobile, texting and favorite number, I feel absolutely spoiled. I liked it so much that I got the same phone the Alltel Hue by Samsung (awesome phone; camera, video, expandable memory) for my husband with the same plan. I set mine up online and I bought his in the store. I did get free activation online, that was the promotion for that week. I am concerned however about the impending merger with Verizon. Verizon will be taking over Alltel from what I can gather. Verizons prepay plans are more expensive and everything expires, that is a croc. I was just reading the plan info on their website. But for now, I would highly recommend Alltel U pay-per-day.

i just bought the ax 260 or lg scoop and so far great i am enjoying the phone and if itwasnt for the merger with verizon i would consider seting up contract i have the 700 min month plan i love the tet mesaging style on my phone graphics are awesome so many aplications can be purchased althogh con is like many have mentioned the double dialing and because of this i have yet to be able to set up my voicemail i ordered online good price and yes would recomend phone and service

i should have never switched from my boost mobile service to alltel - they never told me that i would have to memorize my numbers because i have to double dial everything....when i tried to get refund or transfer balance to wife's regular alltel account they told me to stick it.

Awful Service. They used to be good and prepaid services didn't expire. Without notifying us, they changed their poicy and we had a balance of over $20 expire overnight. When I called the person on the phone was very rude. I have had Alltel phones for over 10 years, now I'm going to change services. It must have something to do with the Verizon takeover.

I bought the scoop and love the phone. I like the service... have the 1.25 a day plan and purchased the 5.99 unlimited web per month BUT just found out that they are still charging me airtime when I access the web before 9pm and I don't think that is fair... 10 cents a minute on the net on a cell phone can rack up fast since it really isn't all that fast!!!! I also don't like that they charge when someone calls you and it goes to voicemail.... I refuse to answer just so it don't cost minutes but hey they charge any way.... The double dialing is when you are using a tower that is not theirs but that tower connected you to Alltels network to make the call. The flashing R is not roam, the solid R is roam. You won't get charged roaming if it is flashing.... which is good news but was upset when I saw the flashing R for the first time and wasn't explained to that it wasn't roaming.....

I just bought the phone Friday and wanted to activate it online. As I tried to activate it online , when asked for zip code that I reside in I entered that in which is 77550 for Galveston TX. (409) area code, that would not work. I also entered a zip code (77036) an area in Houston which of course I thought would work because it is the fourth largest city and is a very big area. I thought that would enable me to get a phone number with one of those area codes in that area and that did not happen (713, 281, or 832). Instead that gave me area codes and numbers for cities that I have never heard of and never knew exisited in Texas. I did not activate the phone becasue of that reason. I want a number that is easy to recognize by the people that I call and a number that is easy to remember by people who call me. So I am upset because I wasted my money.

Well i currently have the Alltel Prepaid...( nights and weekends and texting for .75 a day) First, Price is great for service.... 2nd call quality is ok when you're not roaming but i always am when i live right in the center of the city... But i got a cheap phone first.. had lots of troubles with texting.. lots. lots. lots! That is the MAIN reason i got this phone, All i really need is texting... So i was VERY unhappy that the texting portion was CRAP. So i went in to the alltel store and they basically told me its cause of the phone... ok so i But the LG Scoop right then and there. He said this would fix my problems and it sould be fine.. so i spent the 200 bucks on buying a new phone and new service... repaying activation and all that BS... well at first it seemed better... but then maybe a week later... i think you know where this is going... it went right back to its old ways.... I used to average 7000 messages a month on my old plan at tmobile.... and now.. maybe 400... that says it all...It will send me errors and reject messages all kinds of stuff... Since going to the store didnt seem to do anything, i tried online support... they said go to the store... i'm not going to go up there so they can just tell me to buy another phone... I'm Definatly not going to sign a contract with them and get a phone that way. They should offer prepaid as a taste of how good the contract service is... but no their prepaid service is crap and i'm Going back to T-mobile so i can get and recieve all my messages and i'm going to pay 260 dollars to get sidekick service started up.. Why? Cause i know their network is awesome i always got all my messages and picture messages and the monty fee for that is only 29 dollars... that includes unlimited text email web browsing and all that stuff... what i need. so forget you Alltel, I'm warning all my friends and family who keep asking me how i like it to stay away. ITS CRAP!

I LOVE this service! I've had alltel u for just over a month without any problems! I have the web and tv on my plan and have had no problems whatsoever! I've used Tracfone and Virgin Mobile in the past and alltel is far superior!

I have had the U Prepaid for a long time now... for about 1 year.... and everything is perfect.. I left but now im going back because by far it is the best prepaid service. The pay per day plan is what i use and it works with me since I text alot alot and the phones are good. You people that say somethings on here its just becuase you dont know what ur doing. Its prepaid of course its not going to be perfect. But i would recommend this to anyone and everyone who dosnt want a contract and such... Alltel U rock!

i LOVE altell i pay only 1 dollar a day and i get free mobile 2 mobile free night and weekends and free text and pics but the only bad thing bout it is that u have to pay 10 cent to any one wit out altell on week days and all my friends have verizon so i can only text them =( but i get excellant service were i am and i live wayyyyy out in the country
u would love altell i promice if u have the plan i do

I had alltel and i had unlimited text on my plan and when i added my daughter to my plan i also added unlimited test to her phone and when i got my bill it was 1400.00 because she had texted 300 times and alltel charged me for each text and did not change my bill even when i called and told them that i had unlimted text and the reciept to prove it . so now im still in debt with alltel because i don't have the money to pay it

real simple...I HATE the service...just running my minutes out and i'll toss the phone and alltel with it.

I LIVE ABOUT 2.5 HOURS SOUTH OF ATLANTA GA. IM ALWAYS BACK AND FORTH ON I-75 TO ATLANTA. ONCE I PASS CORDELE GA I CAN NOT RECEIVE ANY PHONE CALLS. EVEN WHEN IM IN ATLANTA I CAN NOT MAKE CALLS UNTIL I PASS BACK THROUGH CORDELE GOING HOME. I CAN RECEIVE CALLS BUT NOT MAKE THEM. I HAVE TO TEXT PEOPLE TO TELL THEM TO CALL ME AND SOMETIMES THE TEXTING DOES NOT WORK. THATS A BAD THING IF YOU EVER GET LOST IN ATLANTA. I THOUGHT IT WAS BECAUSE I WAS ON THE PAY PER DAY SO I CHANGED TO A PRE PAID PLAN AND STILL THE SAME THING. THEY SAY PICTURE MESSAGES ARE $.25 BUT THEY FORGET TO TELL YOU THAT THEY WILL ADD AN EXTRA $.10 BECAUSE OF DATA TRANSFER. SO THAT EQUALS UP TO $.35 TO RECEIVE AND SEND A PICTURE. I DO NOT UNDERSTAND THERE COVERAGE AREA. I WOULD NOT RECOMMEND ALLTEL TO TRAVELERS. ALSO IF YOU HAVE A PAY PER DAY OR PAY PER MINUTE, IF YOU DON’T ANSWER YOUR PHONE AND IT GOES TO YOUR VOICEMAIL THAT WILL BE $.10 EVEN IF THEY DIDN’T LEAVE A VOICE MAIL. SO THEIR PLAN IS TO GET ALL YOU MONEY REGARDLESS !!!

i love alltel just hate they dont have chips so i can switch phones like i wont to other then that i've had no problem with my prepaid phone and it's going on a year

I love my Alltel prepaid. I just pick up a card every two months, add my minutes and as long as the card is added before the 60 day deadline, my minutes carry over every time. I have several hundred minutes that have accumulated over time because I do not use the cell very often.
I travel all around the southeastern US and have only encountered two dead spots...one around B'ham, AL and one in east TN. A bit frustrating but not a deal breaker for me. I can used Tracfone while there.
I've always had good customer service. I've changed my number and it took less than fifteen minutes on the phone to do so.
I am a happy customer and will stay with Alltel.

Had for 2 years. Travel alot all over the country. Must dial the # twice (or more) when out of home area, which gets to be a real hassle! Would not recommend unless only used in home area.

for the last two months, the service has been horible. the customer service reps are idiots. they cant fix anything, they hang up on you when they say what they have to say, it took seven people and a week to fix the problem of charging my debit card twice every time i loaded money from my debit card, and yesterday 10/16/08, it told me that i didnt have money on my account to make phone calls, so i loaded 10 dollars on my phone to get a text staing that i had more than 11 dollars on my account. then today, after making one call that lasted maybe five minutes, my account is now negative 2 dollars and some change. and whats with updating the system at 4 p.m. when most people are making phone calls after work or school? i have to call government offices that close at 4:30. im not happy with alltel at all.

The service I had received from Alltel wasnt bad until about a year ago when suddenly my phone would flash roaming in areas where it never did before.After that it was almost impossible to make calls. This number can not be called from this phone is what I heard most,I never could figure that one out. Other times a recording would come on mentioning something about Verizon and that the call couldnt go through. Somehow Alltel changed the service for the worst and I wouldnt reccomend Alltel to anyone.

Alltel is the best. Service everywhere and the best rates. Half the people who complain are the ones who drop their phones in water or don't READ the prepaid brochure. Its not rocket science.

Alltel has some bugs, but it all makes since in the end, yeah they do charge you a minute if someone reaches your voicemail Alltel or not, but so what? Just answer! I have had a small problem with them so badly that they finally fixed it and gave me 200 Bonus minutes for free! $20.00 of free minutes! Start a new phone online and you get 60 free bonus minutes, so yeah, they work. If you have the blinking R on your phone its friendly roaming which means just dial *228 and press option 2 and you will lose the blinking R...Friendly roaming is the same as alltel and free calls if you have that plan. By christmas alltel is expected to be Merged with VERIZON!! Free calls to aLLTEL and VERIZON when you have mobile to mobile!!! Way to go alltel!

I started using Alltel U prepaid on October 15th, 2008, and so far, I am very, very pleased. The rates, for the way I use a cell phone, are great. I text often and only call one person (and I call them for hours daily), so their pay-per-day plan with unlimited texting and favorite number calling is great for me. I am not in the Alltel area so I do have to double dial but that isn't a big deal for me at all, especially because you can just add that double dialing right into the contact list so you don't have to dial it again anyway. I have called customer service numerous times for different things and they have always been courteous and helpful with anything I needed. I rate their customer service to be excellent. I have had a few technical problems with Alltel U (like my account being at an inactive state regardless of the positive balance) but they happily fixed the problem. The only possible downside to their customer service is that the representatives tend to be foreign and do not have English as their primary language, but it's not much of a problem. Currently, I do not have any complaints. I plan to stick with them as long as possible.

like it. Its just a hassel when you don't use your phones, for a year and try to put mintes on them, You are charged 10.00 To put a couple minutes by american roaming network, And when you finally get intouch with altel, you have a promblem getting the 10.00 back in bank. that was my only problem with my phone. other than that its great.

VERY poor outsourced-off shored customer service. The initial activation fee and ADDITIONAL Re-activation fee (if you don't re-up for a couple months) alone makes the other pre-paid competition more worthwhile. If you have ANY issue with the phone or service you're up the creek if you need assistance unless you're prepared to endure multiple disconnects and hangs up after holding forever... then when you finally get through to be transferred to different depts (You'd think some answers would be easy to resolve but guess the answer was not in the script)... and with every transfer you waste yet More time repeating the same info (full name, address, last 4 SSN, reason for your call...etc) Great way to flex those muscles of patience. Any paying customer should be a valued customer and just because it's prepaid does not justify giving mediocre (at best) customer support. Don't know about you, but my time is valuable and I'm taking it to a different provider who will respect it and my $ better.

So.Basically if ilike to txt alot which i do [12000] in ONE month on verizon which took alot of $$ on INpluse i should go with the U Plan.but if i buy a phone at alltel its a $35 activation fee or wal mart its free i just done have a variety of phone to choose from and you know how at the store your requited to put a min of $20 on your phone.do you have to do that at walmart too? HELP im so confused and i dont have alot of money...

I love Alltel phones, they always seem to have good service wherever I am. I'm getting a Rhythm for Christmas. :)

i've had alltel for like 3 years the prepaid plan how come they don't give appreciation money on your phone like cingular.

It's Been an awesome service and phone.

I purchased an Alltel prepaid phone from wal-mart this past september, I bought the phone in Nebraska now that I am back home in Indiana the phone is useless,I was told that their is no service or I guess Satellite to use the phone here. I would like your comments and I lost or threw away the reciept. So I guess I am stuck with a phone that I paid like $80.00 something with the prepaid minutes and it is useless. Sincerely Cathy

I actually like it a lot. Minus the roaming, the phone cost, and the random fees they take from your phone its a really good way to have a phone when you r under eighteen. I give it a thumbs up.

i enyoy my wireless plan but it is hard when you dont have a crredit or debit card to refill your account in bad weather times when you jus cant go out to an alltell provider store and jus add minutes. is there something else i can do to avoid loss service

I've experienced a lot of the same things that others have mentioned. I signed up for unlimited text/nights&weekends/mobile to mobile. Only got the first two. CS is a nightmare -yes they hang up a lot after having you on hold for a long time. It's nearly impossible for me to log onto their web sight (Firefox maybe?). It is cheap, and if that is the most important deciding factor then Alltel is best choice. Otherwise, get a regular plan with another company that has decent customer service.

alltel has a very good phone system you get alot with just a little its great

Alltel rocks and that is the only wireliss service i have ever had and will ever have cause it rock sbut do not get the alltel snap they stink and they mess up big time and i had to get a totally new line because of theme but other than that i love alltel wireless sooo much an dthey rock the world i also love there commercies sooooo much and they rock remember that!

I'm 15 years old; don't judge me by my age though. I've had alltel for about a year. Its FANTASTIC if you text more than you call. If you call more than you text, get verizon or some other company. Other than that, Alltel is pretty good; I just found out that when you dial *369 to get your balance, they charge you $.10; so if you have it, don't call to check your balance til after 9. etc.
They don't have the phone selection I would like for pre-paid phones. :/
thats a bummer.
But, other than that, no complaints.
=]

So far I have found no store in the area that can take care of pre-paid customers. Most of the time the kiosk in Wal-Mart is not staffed. So how do I upgrade my phone? Pre-paid service sounded great because I can't afford to pay $30 a month for a phone that I use maybe 5 minutes a month. On the up-side, the coverage is very good here. I'm still looking because of the lack of customer service.

Alltel perpaid service is ok but you waste money and when your money runs low they don't send a txt or nothing they just send txt messages after your money is gone saying you do not have enough money to activate your phone today and when your money is off and some one txt you they send you a txt saying you can not recieve txt messages

I went from paying 70 bucks a month for verizona with a plan that had unlimited nights and weekends + unlimited text messages to around 30 bucks a month for the exact same thing with alltel prepaid. I love it. It's so much cheaper, since I only really use my phone for texting and breif phone calls. If you mainly want a phone for text messaging, I'd say this is better than any plan out there.