Liberty Wireless Prepaid Cellular Plans Review

worst customer service ever

You think $20.00 a month is a good deal? check out Tracfone : less than $7.00 per month if you're not one of those with the phone growing out of their ear all day long.

This is the worst company I used ever. I was trying to move my phone number t0 another company and they will not release it even after about 10 attempts.Now they hang up on me when I call them. I filed a compliant with the FCC.

I can't even get free ringtones with this phone plus I be on the phone for like 2 minutes and they take like 10 from me.

I was on here looking for reviews for a new pay-go carrier when I spotted this BOMB from the past at the bottom of the list. The only surprise is that they are still in business even while delivering the same lousy customer service, erroneous billing, refusal to rectify any billing errors and providing no grievance procedure to their customers as they did 7 or 8 years ago. I'm astounded as I predicted their quick demise for these very reasons after I went around and around with them until I finally gave up. Right from the git-go, they hit me for a full billing cycle without transferring my phone number from my old provider. They repeatedly claimed that AT&T; was holding up the transfer. They did not credit my account because they were not to blame for AT&T; *supposedly* not being timely. Since I was a new customer, I initially believed them. It was not until I ended my association with Liberty that I became convinced, based on Liberty's further dealings with me, that Liberty was to blame for the first month of no phone service. Not one of my bills was accurate the entire time I was with them. I was over charged every single billing cycle. When you would call to complain, the attitude you got was basically *our way or the highway and no, you aren't getting your money back* I tried to contact higher ups even through the website. This company had no grievance procedure whatsoever. I firmly believe that this is more than just a case of a poorly run company. I believe, given the length of time this has gone on and the consistency with which over billing occurs, that this is deliberate. That is my sincere opinion. This company is unethical, dishonest, and not to be trusted. This was the worst case of customer ABUSE I had ever been subjected to in my life. DO NOT do business with these people. I strongly suggest you check them out with the Better Business Bureau if you don't believe the reviews here. I'm still shocked that they are still afloat and have not been charged under some kind of consumer protection law. There should be a zero star or negative star rating for this company.

Dishonest company… they will over bill against a credit card and will not refund bogus and unauthorized billings. they should be prosecuted for fraudulently billing a credit card.. once you use one, they will bill against it down the road even if they have no reason too, and then refuse to credit.. they are crooked scum!