Metro PCS Prepaid Cell Phone Plans Review

Editorial Review

Rated 4 out of 5
Prepaid Reviews

Overview

In the last decade MetroPCS has gone from a small regional carrier to the fifth largest cellular network operator in the US. In 2010 they became the first carrier to offer a commercial 4G LTE network.

Pros: MetroPCS offers a variety of flat-rate plans that offer unlimited voice, messaging, and data options. Their LTE service means fast speeds where available.

Cons: While the company has expanded in the last few years, MetroPCS is still only available in certain regions of the country.

Detailed Provider Information

Plans: MetroPCS offers three plans, all of which include unlimited talk, text, and data. The difference is in the amount of 4G LTE data provided. The 40 dollar plan provides 500MB of 4G LTE data, the 50 dollar plan includes 2.5GB, and the 60 dollar plan includes truly unlimited 4G LTE data. Family plans are also available. The cost is the same, minus 5 dollars per month per line.

Customer Service: Customer service is available via a toll free number and has an extensive customer help and support section on their website. Their website also features in depth how-to guides among various other comprehensive information for MetroPCS customers.

Free Nights: Unlimited

Credit Check: None

Free Weekends: Unlimited

Contract: None

Daily Access Fee: No

Payment Options: The MetroPCS auto-pay feature allows for payment to be made automatically with a credit or debit card each month when payment is due. You can also pay by check, cash, credit card or debit card at a retail location for a transaction fee. Customers also have the ability to pay over the phone with credit or debit card for a transaction fee. Additionally, payments may be made by mail or a drop box located at a retail location for no transaction fee.

Text and Picture Messaging: Unlimited text and picture messaging is available on all plans.

Data Plans: MetroPCS offers unlimited data with all of its plans, though the 40 dollar and 50 dollar plans are limited in how much 4G LTE data they can consume. The 40 dollar plan is limited to 500MB and the 50 dollar plan is limited to 2.5GB.

Downloads: Ringtones, games, pictures, and information are available for download. Prices start at $1.99 each and go up from there.

International Calling: International calling is available with the 45 and 50 dollar plans for 5 dollars per month.

Text Messaging Available: Yes

Roaming Charges: MetroPCS offers roaming capabilities for customers with a 40 dollar or higher plan, which allows them to roam in over 4,600 cities nationwide. MetroPCS also offers the ability to roam on your credit card, outside of extended coverage, with their TravelTalk program for an additional charge of 19 cents per minute, with unlimited text messaging included.

Shop Phones and Plans: Shop for Metro by T-Mobile

Text Messaging Charge For Incoming: Unlimited

Calling Features: Caller ID and call waiting are available with all plans. Voicemail is included with all plans 40 dollars and up. Call forwarding can be added for 5 dollars per month.

Unlimited Text Messaging Plan Available: Yes

Activation Fee: There is no activation fee if you purchase a new phone when signing up for service. A 15 dollar re-activation fee will apply to suspended accounts or returning customers.

Nationwide Long Distance: Nationwide long distance is included in all plans 35 dollars and higher.

Unlimited Plan Available: Yes

411 Calls: MetroPCS offers unlimited directory assistance is available for 2 dollars per month for anywhere in the United States, Canada or Puerto Rico.

Earliest Minute Expiration: MetroPCS has unlimited calling with all plans, so there are no minutes to purchase or expire. You can prepay your account several months in advance should you choose.

911 Calls: Yes

Phones: MetroPCS also offers a wide selection of phone brands.

Standard Calling Features: Caller ID and call waiting

Coverage Map: Metro by T-Mobile Coverage Map

Average Rating By Users

2.7
Rated 2.7 out of 5
2.7 out of 5 stars (based on 549 reviews)
5 star21%
4 star14%
3 star20%
2 star7%
1 star38%

Most Recent Reviews

Consumer Review

Rated 4 out of 5
September 6, 2013

metro is the best company i've ever see and the plans are fantasic

michael

Consumer Review

Rated 1 out of 5
September 6, 2013

I wish I could give a negative number due to their retarded customer service center (the 888 number).

James

Consumer Review

Rated 1 out of 5
September 6, 2013

I would never recomend Metro PCS! I would better recommend criKet. Criket has better plans than metro pcs!

Frank

Consumer Review

Rated 3 out of 5
September 6, 2013

I keep getting the wrong names for caller id. It really sucks. When I call customer service, the do not know anything about it, nor do they know how to fix it. I stopped paying for it and am so frustrated with the answers, I am changing carriers. Other than that, the pricing is good and coverage seems ok.

C. Adderton

Consumer Review

Rated 1 out of 5
September 5, 2013

If you have patience this is the right choice for you. if it's ok to take 3 or 4 days to relay a pic or a message, you're with the right company. As far as I'm concerned they owe me a new phone! I have been so frustrated with this manure service I slammed my phone and broke it! Not the phones fault just crappy service! You people are losers and need to step it up! get off your butts and do what you're paid to do!

LB

Consumer Review

Rated 1 out of 5
September 3, 2013

Metro PCS advertises phones for $25.00, but yet when you click on “shop now” you get “no items found”…?!! So I call the 877 number and I'm told that “individual stores” are selling those phones. Since there are no phone #s listed in the store locator, I guess metro pcs expects me to drive all over town trying to find these phones (it ain't gonna happen). What I'd like to know is, what is the point of having a “shop now” button if there is no item to be purchased? That's what I'd call misleading/false advertising. Me, my brother, and Dad wanted one. Now I'm gonna have to tell them to forget it…

C Hernandez

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