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Net10 Prepaid Cell Phone Service Review

Last updated: January 19, 2022 by the Prepaid Reviews Staff

Our Editorial Rating

Rated 4.0 out of 5


Net10, a division of America Movil's Tracfone, launched as a simple pay-as-you go service in 2005. It has since evolved to offer various plan options.

Pros: There are many different options, including family plans, that can meet nearly any user's needs.

Cons: Net10's customer service is horrendously terrible. Hold times are really long and the representatives oftentimes don't know the answers. The managers are incredibly rude as well.

Detailed Provider Information

Plans: Net10 offers a variety of unlimited monthly, pay-as-you-go, flexible monthly plans and international calling plans depending on what you need. They have several plans that offer discounts if you sign up for auto-refill as well.

Customer Service: Net10 Customer Service is available 7 a.m.- midnight EST, but wait times can be extremely long if you need to speak with an actual representative. For basic functions such as refills and activation, the auto answer menu can help. Click here for Net10 Customer Service Number.

Free Nights: No

Credit Check: None

Free Weekends: No

Contract: None

Daily Access Fee: No

Payment Options: You can pay for your Net10 airtime by phone, online or via any authorized retailer.

Text and Picture Messaging: Text messaging is available for 5 cents per message sent or received, which is deducted from your minutes account. MMS counts as data

Data Plans: Net10 has several unlimited data plans that include a limited amount of high speed data and unlimited lower speed data.

Downloads: Net10 does offer a variety of downloads such as ringtones, graphics, news, weather and sports. However, not all phones are capable of utilizing these features.

International Calling: There are specific unlimited plans which allow for international calling.

Text Messaging Available: Yes

Roaming Charges: There is no additional charge for roaming with Net10

Shop Phones and Plans: Shop for Net10

Text Messaging Charge For Incoming: Yes

Calling Features: All service plans feature voicemail, caller ID, and call-waiting.

Unlimited Text Messaging Plan Available: Yes

Activation Fee: There is no fee to activate your Net10 phone.

Nationwide Long Distance: Net10 prepaid wireless includes nationwide long distance in all of their calling plans. Calls made within the United States are charged regular airtime rates.

Unlimited Plan Available: Yes

411 Calls: Directory assistance is available and you are only charged normal airtime to make 411 calls.

Earliest Minute Expiration: Most of the minutes purchased through Net10 expire in 30 days. If you purchase additional minutes prior to your expiration date, the later expiration date is applied. Note that with some of the minute plans, such as the 30 Day Plan, the minutes do not roll over.

911 Calls: Yes.

Phones: All phones offered by Net10 have color screens and are low priced. Some of the phones include minutes when you purchase them online or in store. Both smartphones and old-fashioned flip phones are available. The phones offered by Net10 lean very heavily towards the Motorola brands, and generally are not very expensive. You can also bring your own device.

Standard Calling Features: All plans include voicemail, call waiting and caller ID at no extra charge.

Motorola W408G, LG Optimus Q, Samsung R455C, Samsung Galaxy Proclaim, Samsung Galaxy SII, Blackberry Curve Read

Coverage Map: Net10 Prepaid Wireless Coverage Map

Cheapest Phone Model: $19.99

Activation Guide: Net10 Activation Guide

Customer Service Contact: Net10 Contact Information

Average Rating By Users

Rated 2.5 out of 5
2.5 out of 5 stars (based on 2,050 reviews)
5 star19%
4 star12%
3 star15%
2 star7%
1 star47%

Most Recent Reviews


Rated 4.0 out of 5
August 10, 2023

Customer service SUCKS i have been waiting to get through on there 877 # and been on hold for over 2 hours and no answer I ran out of minutes before my 30 day time recharged.


Consumer Review

Rated 1.0 out of 5
November 8, 2011

Forget about the international neighbors service . This is my 10th local # assigned for friends calling from Canada . It is supposed to be deleted if not used within 30 days . It is used every couple of days . and they still delete the number or reassign it to someone else . Completely frustrating and useless . Have spent way too much time with customer service trying to resolve the problem always with the same response > Call us back if it happens again . It ALWAYS happins again . A complete waste of time .


Consumer Review

Rated 1.0 out of 5
November 6, 2011

Net Tens customer service leaves a lot to be desired. Also if you don’t use you minutes and your time is up, you’ve lost what you have paid for.


Consumer Review

Rated 1.0 out of 5
November 3, 2011

I can’t describe how ANGRY I am. Sorry, usually not so extreme. I bought a new phone about a month and half ago. The gentleman at Walmart registered it but assured me that I could transfer my minutes and number easily later. He also told me that there would be 300 minutes but it turned out that there was only 10. When I tried to transfer the number and minutes from my old phone they told me I had to get a new sim card which was sent to me up in New York. I then tried to do it online several times and just was run around in circles. I tried to do it from my old phone and she told me I had to do it from a land line which I don’t have. Finally today I had the time to get on a landline and call. After waiting at least 15 min. to get a real person, and then waiting another 15 minutes for him to get info from me, he told me I would have to get another sim card sent to me!!!!!! I told him I had already done this!!! He finally after another 30 min. saw in the records that I had had a sim card already sent to me. So he then put me on hold and talked to a supervisor and came back with that he had to ‘open a tool’ to give my number to the new phone. After waiting another 15 min. he’s still telling me he’s ‘working on it’. I then asked what could possibly be taking this long and could I speak to his supervisor and so he put me back on hold with the music again. By this time its been about 1 hr and 1/2 and the owners of the landline are telling me they would like to use the phone. I can’t believe that its this complicated to accomplish a simple transfer. I have had a net 10 phone for almost 10 years. My husband also has one. We are ready to throw the phones out, its been such a hugely negative experience. Is anybody out there that can actually take care of this simple transfer????????

Joan Hildal

Consumer Review

Rated 2.0 out of 5
November 3, 2011

Customer service SUCKS i have been waiting to get through on there 877 # and been on hold for over 2 hours and no answer I ran out of minuets before my 30 day time recharged and phone was reset for another 30 days BUT 18 days later i had 500+ minuets left and they dumped the minuets and recharged my credit card $25 and gave me 750 all over again I hope if i ever get to talk with some one i can get this corrected will see


Consumer Review

Rated 1.0 out of 5
November 2, 2011

Customer Service is LOUSY. Each team member has something different to tell you. The Supervisors have the ability to correct the problems, but simply refuse to do so. This company must be in the same league as ENRON, LEMHAN Brothers and other scammers, too big and important to fail. Half of the time there are no towers in urban areas. Continuing to use their service is like hiring out your self to an employer who pays you with water in a leaking bag.

Sandra Wells

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