trying to activate new phone for 24 hrs. now. was told by 4th person an hour ago i will have to wait 24 more hours to try again because of their errors plus they are still charging me $10 activation fee. in meantime i'm without a phone, spent entire day trying to activate and had to pay to go through this! something wrong with this picture.AND i get to go through it again tomorrow! i feel my fee should be returned to me since i,m not the bumbling idiot that caused this.

I purchased the pay as you go plan with 200 min. It was a waste of money that could have be spent on something more worth my while. What Virgin Mobile fails to provide that they will charge you for everything. You will get charged for calling $.20 a minute. Oh and if you figure that they add the seconds and minutes. WRONG! If your call is just one second, Virgin charges you a min. That is how they cheat the consumer. They even charge for missing a call. How greedy is that?!? I am very unhappy and regret that I made the decision to try this phone company out when I was having trouble with my regular phone company. The one star rating is just because the rating system does not have a zero star rating. If you are looking in the market for a phone company that won't screw you over, don't go with Virgin. But if you are the kind of person that likes to waste money on greedy companies, be my guest.

10/20/08
I've been with Virgin Mobile since 2004 and think it's amazing. I get 200 anytime minutes, 500 night and weekend minutes, and unlimited texting for $35 a month, which is simply an unbeatable price. The phones don’t have many extra features and aren’t very stylish, but they serve their basic purpose. If you take the time to read all of the plans they are not very complicated and you will not be charged unknowingly. The live associates are very helpful, and even managed to get me a free Samsung Slash when I called to suspend my account after losing my phone. There are never any activation or termination fees so you are not tied down. I would definitely recommend Virgin Mobile to anyone who needs a phone for basic calling or texting without restrictions.

I've had my cell phone for a couple of years with no problem. Then all of the sudden, I started getting charged $1.50 for Internet service. I pay the $5.00 a month and should not have been charged any extra because all I do is check my email. And I was never charged before. When I FINALLY got in touch with a live person, she was rude and kept telling me that she could not credit me back. She kept putting me on hold for 4 or 5 minutes at a time. I think that is there secret to keeping money, leave the customer holding til they get frustrated and hang up. I would not hang up. The lady finally came back and told me she could credit me only $3.00 of the $9.00 and would fix the problem. I was just fed up and decided to try calling another time. I waited about a week, in which time the problem WAS NOT fixed and now the extra charges were $15.00, in addition to $5.00 I paid for the Internet. I called again and got the same run-around. The guy told me he could not reimburse me even though he acknowledged it was there mistake. I was getting pretty mad at this point. He then said he could reimburse me only a portion of it. I told him that it was exactly as if his company had reached into my wallet and stolen my money and how dare he tell me I could not be reimbursed for the full amount. I told him I wanted to speak to a supervisor immediately. He put me on hold for a good 5 minutes and then came back and said he could give me back the full $15.00 after all but that I would have to repay the the $5.00 to get Internet service LOL Can you believe that. I told him I already paid the $5.00, which was the reason I'd called about the $1.50 charges. He said I'd have to pay again and I told him he would have to reimburse the $5.00 I'd already paid then. He said he couldn't. I told him to let me speak to a supervisor again. About 7 or 8 minutes later, he was back on the phone to tell me he could give me back my $5.00 after all. This is the worst customer service I have ever encountered. The guy was nice enough but it is so obvious they are trying to rip off the consumer. As soon as my money runs out, I'm switching to another service. I've never had any problems until now but it was enough to make me want to quit and I will tell every one I know not to use Virgin. By the way, I checked this morning and I only got reimbursed for $12 of my $15 so I'm calling them back in a few minutes for round 3. Wish me luck

been with VM some 3 years.. $0.18 a min and i spend $7.00 $10.00 a month... SOooooo $80.00 to $100.00 a YEAR ain't all that bad a deal including a cheap $10.00 web/txt phone. If you want to walk around talking to yourself, like the village idiot, using up your minutes it might not be the best deal 4 u......

10/24/08 I'm in the same boat as "Cece" below in that I have the same "minute2minute" plan (which apparently is no longer available)as she and couldn't be happier. Refilling via a top up card is easy now that you can use the same card and I haven't had any problems using cash...

There appears to be a common thread in the majority of these complaints dealing with electronic forms of payment. I seem to remember that when I first started using Virgin, their intent in marketing was that you would buy a "top-up" card at a store to add minutes. I assume that they branched out with different plans and forms of payment later to their detriment.

Unfortunately, the nature of sites such as this one is that people come to b1tch so one may get a skewed view of what the reality is. When things run properly, nothing gets said... I'm not downplaying any of the problems mentioned in this thread but just pointing out that Virgin's service works well for me on a cash basis. Customer service sucked at AT&T when I used their cell phones and also sucks at SBC Internet Services. What does that tell you?

I DO wish that Virgin would come out with better phones and not cripple the ones that they have with their crappy software. It's pretty lame to have to resort to hacks to be able to get YOUR OWN bitmap or ringtone on YOUR OWN phone!

I would like to give this company "zero" stars. This is the most exasperating company I have every had to deal with ever! I found costumer service to be incompetent and rude. Save yourself from a twilight zone experience and buy a prepaid phone from another company.

I was a T-Mobile Prepaid customer (and a Cingular one before that), but I wanted mobile web service. A co-worker was selling his Switchback, so I bought it and signed up for Virgin Mobile.

So far, service has been good. I buy a 200 minute pack and a 5mb data pack every month, so service that cost me $40 a month with Cingular now costs me $25 a month.

My only complaint is the limited service area. I live in Boston, and I have great service at home and work. However, I have no service on the subway.
My mother's house was a SprintPCS dead zone for a long time, but my phone works there. I have family in rural New Hampshire; My T-Mobile phone works there, but my Virgin Mobile phone doesn't. When I went to the Berkshires, I had no service from Westfield to Pittsfield.

When I went to Montreal a few months ago, my service disappeared as soon as I crossed the boarder. I was surprised to see Virgin Mobile ads in Montreal. Apparently, they run on a different network.

I have't had to call customer service yet. The website is annoyingly hip, but easy to navigate. I've had no problems adding minutes by credit card or refill card.

If you're not a heavy talker or texter, and you live in or near a major city, Virgin Mobile is a good choice.

Decent service, but ridiculous customer service and confusing web site. I had cancelled my account and still got charged on my paypal account. Trying to reach customer service was a pain, with the automated system.
As long as you don't have auto payment options or have to talk to customer service for any issues, it is ok.

I'm about to lose my house because of the hidden charges they do!!!! HONEST TO GOD don't fall in their trap! the only thing good i got out of this was the phone was pretty durable...I still can't believe it, I'm 29 years old and I'm about to lose my house because they charge so much to your credit card!

Everything about this company is inferior and shoddy. The phone itself is slow, cheap, and poor quality. Also, the customer service is the WORST I have ever experienced. Before getting to actually speak with a live person, you must navigate your way through questions and the automated response system, which is impossible. Once you are finally able to get through, and are describing and discussing a situation, they offer nothing but apologies and canned responses. I've had to call 3 times for the same thing. It is infuriating that they will not correct this flawed and defective system.

Service works relatively well, until you run into a technical, billing, or service related problem. My problem happened to fall within the category of a billing issue that resulted in duplicate charges being assessed to my Paypal card. I hate to admit it, but Virgin Mobile is pure genius at work with regard to the number of impasses they level against their customers, as Virgin's objective is simply wear you out. From a virtually useless voice menu that appears targeted for teenagers, hold times in excess of 20 minutes, to incompetent representatives seemingly on their first day, if you don't have at least 45 minutes to burn.... don't bother.

By the time you reach a live op, you can be sure your patience will have been put through its paces. Virgin mobile and its scripted reps will only insult your intelligence, as they've been trained to pacify you long enough to get you off of the phone. In my case, What should have been a simple refund resulted in my phone being shut off for a week without warning, nor a courtesy call to detail how my refund was to be processed. Mind you, every representative I talked with could clearly see I had wrongly been charged twice, but not one could offer a single consistent resolution to the problem... besides, call back in a week.

Scan the internet, and you will find a multitude of complaints of consumers who've been ripped off by way of unauthorized multiple charges. Legally, consumers may not have any recourse given Virgin's terms of service in which they explicitly state they cannot be held liable for payments made via the internet. Believe it or not, Virgin provides the alternative of simply not using their website for payment, should problems arise. Seems logical enough. However, don't ask Virgin to compensate you for any of your funds being stolen, I mean lost as a result.

Perhaps you would conclude any payment made through the internet carries with it a certain level of inherent risk. So making payment with Virgin's live ops must be the securest form of payment available, right? Again, sorry to disappoint, but you'd be wrong given the number of reports I've seen at sites such as www.ripoffreport.com, and ConsumerAffairs.com.

Outside of Virgin Mobile terms of service, it's difficult to see how they've been able to virtually steal from consumers as long as they have without a single news bite, or lawsuit being lodged against them for such unethical business practices.

My case is now pending review with the BBB, FTC, and Paypal. it has also been placed on the two websites mentioned above. I can't say I'm overly optimistic given the number of negative reports I've seen, and that more than likely a class action lawsuit will be necessary. In this economy, don't be foolish by literally giving your money away to those who cowardly hide behind corporations, with no intention of playing by the rules unless they are forced to do so.

As this has been an enlightening experience for me, this has gone on to prove for me that a banking card should never be used for online transactions.

Visa/Mastercard offer stronger protections from fraud such as this, but banking cards offer very little.

I bought into Virgin because I had some idea of the man behind it. But after my experience, I suspect the whole industry is tainted and it may be best to simply pony up for a dreaded contract with a more reputable company.

10/30/08

Some of you who have had money mysteriously disappearing from your accounts might have inadvertently signed up for Virgin Mobile Extras. You can cancel them via the web site. It was happening to me once and that's what I did. I've also blocked my phone from receiving incoming texts because I don't text and don't want to pay for them. I like being in control of what I spend for cell phone service. I currently have the Flare phone, which I love. I wear two hearing aids and appreciate the fact that most of the Virgin Mobile phones are hearing aid compatible. I’ve now been with Virgin Mobile for two years and am still very satisfied. I’ve also made more than $200 in Sugar Mama minutes, which ain’t too shabby either.

I've been with VM for about 2 years now. I always use Top-up cards and have never had a problem. As for the woman who said her nephew was charged .15 cents a day for VM Xtras, every time I click on Xtras I get brought directly to a page that tells me I will be charged .15 cents a day for access. I've never been charged with out notice and the .15 cent charge can easily be removed by unsubscribing from VM Xtras on the Xtras main menu. Overall service coverage area has improved drastically since I began using VM. I see nothing but good things in the future for VM and plan to stay with the company for a long time.

its really good! with service and everything! i liked mine! the customer service is AWESOME. it is a bit pricey (just like every other pre-paid) but i would choose this or BOOST

I used this service for about 4 years without incident BUT then i was charged twice and filed a dispute...i won dispute and money was charged back to my acct. BUT then my service was suspended with them for the present month when dispute was for a previous month....i was told to reverse the money to them and my service would be restored....what did one have to do with the other????? i cancelled my service and they would not refund my money for the months service i wouldnt be getting and money i also had on my phone for extras.....What A Crock!

i really like Virgin Mobile. Decent service for the price, plus, the 5 free airtime minutes a day via the sugar mama deal is kinda cool, as long as you dont mind watching 5 adds...but, its a fair trade. ill take Virgin any day over AT&T

I have been with Virgin Mobile for about 5 years or so now basically since they started offering prepaid servie. Have had several phones through them upgrading as time and new models have been released. I have had very few problems with them and their customer service. On occasion there was disputes about withdrawls from my balance but customer service always straightened it out promptly and refunded me almost immediatly. Also the sugar mamma bonus minutes are a great help in always keepin minutes on my act even when my wallet is empty. And the fund my phone for facebook is brilliant! All you do is do a few surveys that take maybe 2 mins tops and u have free mins! how great is that? I wont and dont plan on using another service anytime soon. For people that have had problems, give em a chance without being rude and im sure things can be fixed. For me they r the best i have seen.

HORRIBLE Customer Service. I have never been so frustrated. They screwed up the billing through paypal and turned off my phone while they got around to fixing their mistake. I have called about 10 times and each time spoke to an absolute rude and unhelpful rep. I have been hung up on three times when they did not know the answer and they all sounded like they were reading a script. In the meantime I am left without a phone while they attempt to figure out their mistake. I wonder how long that will take???

Do not use this company. They flagged my account for fraud because they tried to charge my paypal account WITHOUT my consent. I had $40 on my account. Why they felt the need to charge my paypal account is beyond me. I had no money in it at the time, so that apparently makes me a criminal. They refused to turn my phone back on until I contacted Paypal and told them to, "give us our money back" in the words of the manager I spoke with. They were rude, not helpful at all and were basically the worst customer service I have ever encountered. I read another comment from Tina saying she is waiting for them to correct their mistake...um good luck honey! I even tried to give my phone to someone else in need, and they would not activate the phone because of my "fraudulent" activity. Meanwhile, they still have my money. Buyer beware! It's a shame really, because I enjoyed the service up until that point.

I just got the virgin mobile pay as you go , and my boyfriend top up the phone for me. He paid 20 dollars, but for some reason i can only call and cant text cause it claims i have a low balance, but i just put 20 dollars on it!
it says i have 197 min, and that my balance is 0 dollars.
im so upset, cause now i cant get a hold of my bf whos out of town!!!

this is retarded!

If I could use negative stars I would. The customer service is horrible. It takes forever to get past the computer to speak to a live person, and then when you finally get a person; you can't even understand a word you are saying. Don't forget that they hang up on you several time, there is never a shift manager to speak with. The phones are junk, within 3 months are broken.

I love my VM. It is just a nice little phone at a low price and works well wherever I go, Sometimes when I am in the middle of a big box store like Home Depot I will not get signal but so what?

Tried to transfer my number from Tmobile. Customer service at Virgin tried their best but the jerks at Tmobile wouldn't let me keep my number (I thought it was the law). Anyways my point is that my experience with customer service was excellent! And more... Today my wife and I just upgraded our phones, we found some Black Friday deals we could not resist. Was able to transfer our service (credit and numbers) in just a few minutes! One last note, Virgins service area is better than Tmobile and NO rotten stinkin contracts... thats my favorite part!

I've been with Virgin mobile since 2003 I've had nothing but great service including changing my phone three times they walk you thru the whole proces, if you don't get your phone to work, that's easy. What's really nice is I can buy a reloadable card from seven eleven load $20 on the card as soon as the cashier runs the card thru the register in seconds my phone is reloaded, how quick is that and convienant, this is truly the best prepaid service around.

I used my VM marble without incident for about 3 months, enough to believe they would be a good company to keep the same phone and number with for a while. (and why I gave 2 stars, not 1)I decided to upgrade to the more featured wildcard which I bought on sale at Target, then the whole experience has gone to hell just trying to activate it. I have never been so exasperated at such a ridiculous runaround type of customer support, I can only imagine how it must feel for those trying to recoup overcharges.
Basically you call the automated activation line and attempt to go through the process by computer, and do so to the "T", just to have the computer kick you to the live assistant who not only wants to charge $10 for the favor, but is not conversant enough in english to understand the problem, but also implies it is something I'm doing wrong that keeps having the call directed to him- that happened three times, a fourth it was a lady who just outright hung up on me.
So I go to the website the next day and attempt to activate it there..... NO GO, it tells me I have to go to the phone activation and speak to a live operator ANYway. (and pay $10!)
The whole experience is either: (A) their automated activation network is overloaded or has bugs that they won't allow live support to solve without waiving the $10 fee.... or (B)a scheme to make sure nobody can swap phones on their account (which they advertise is free)without incurring a $10 fee.
I don't know if it's dishonesty or incompetance, as they say don't assume it's the former when 9 times out of 10 it's the latter. I just know I went with Virgin to save money and headaches, and it's suddenly become a case of cost and trouble, with no fault whatsoever on my part and I got rude treatment on top of it all. Who knew?

Same crime, different victim. Got duplicate charges on my credit card. They wouldn't fix it, so I called my credit card company. As soon as the fraud charges were filed VM shut down my phone with no warning. I got my money back, but got screwed for the $100 phone that can't be re-activated until I "give them their money back". The money that they fraudulently stole from me in the first place. Criminals!

I have this service for 2.5 months. I don't call much so I like its service without long term contract. Also because I don't call much, I don't pick any plan and the rate is $0.20/min. I live in Boston and my family live in San Diego. The call quality is great with my phone (LG aloha). Besides, virgin mobile offer ways to earn free minutes (sugar mama). For new customers, if you enter code wsH9FPTp when activating your account online and topping up at least $20, you will get 60 min extra free airtime. This code doesn't expire.

I give one star for the phones, one for the plans. Three hugh ZEROs, one for customer service, one for the web site, and one for their payment system. They spend all their efforts charging you once but telling you your credit card rejected when it did not, charging you again (and again) in an effort get get it to go through, and reimbursing the extra charges - IF you catch it, call and complain. Every single month.

Before this year - no problem paying via web site or phone. Something changed and I so, so fired them.

PLEASE BE CAREFUL WITH THEM.

You can't beat the prices but they are up to some shenanigans lately. I had 68 bonus minutes in my account and when I looked a few days later there was only 23 minutes and my records indicated I had only talked for 12 minutes.

Also I was on sugar mama and they had a paypal ad that said if you topped up with paypal they would add 100 bonus minutes to your account within 15 days. So I topped up and never received the 100 minutes. Spent 40 minutes on the phone being given the runaround to no avail.

Once my balance is up I am done with Virgin...

I have prepaid service and am happy enough with the phone. Kind of unhappy with Best Buy because they didn't tell me that in order to get the pics to my computer, I'd have to email them to myself as there is no output for a chord. But, you can just forget about customer service. Sometimes when I call Virgin, I feel like they have routed my call around the world and back. Very difficult to get an actual person to talk to. The one time that I actually got a customer service rep, they were going to put me on hold and transfer me to "technical support." I heard some music and then somebody announced from an answering machine to leave a message for the "brown family." Something seriously lacking with their customer sevice.

I read through the reviews on here and elsewhere and am always amazed by the whiners who don't read what they're purchasing and understand what the service is and provides and what's not included. It's great basic service and I've been using their pre-paid service for several years. Never had a single billing issue, customer service issue or any other problems. My wife and both my sons also have VM phones on pre-pay. No problems there either. Last year my father (now retired) was complaining about all the costs of things he once took for granted like cable, internet, cell phones and other things that were eating up his limited and now fixed disposable income. I shared with him that I typically spend under $100. a year for my cell service. He now also has VM and loves it. Said he took a cruise this year with the savings from changing from a $69. per month contract plan.

If you live on your phone, if you text every waking hour, if you want to download new wallpaper and ring tones regularly this is not the way for you to go. If you like having a reliable phone for emergencies, traveling and letting your spouse know you'll be late getting home tonight VM is a great way to save serious $$$$. My teenaged son went through a $20. top up in a day or two when I first got him a phone. Then he'd have to live without a phone until the next month or buy a card himself. He now limits his talk and text time and usually makes it to his next top up date I agreed to pay for him in order to be able to get in touch with him if I needed to.

So not only am I saving $$$ on my phone I'm able to teach him budgeting, responsibility and the value of a dollar in the process. He no longer blows through minutes, sticks with the ringtones he has and doesn't give his phone # to everybody he knows. He values having a phone that works year round and has minutes when h really needs them.

A minimal top up card... $20.00
A new phone without lots of bells and whistles... $20.00
A son with self imposed discipline and no need for another lecture to get there... Priceless!

if you go with Virgin be prepared to have your intelligence insulted and time wasted
1. the phones drop connections routinely after 2 seconds(in the middle of the city)
2. the reset/repairs of phones do not work
3. the web site online help does not work
4. dial in help is infuriating--layers and layers of bogus options, none of which are useful, and takes far too many layers to get to a real person, and you have to "speak" the key words to go from menu to menu
5. after you do get a real person, they are generally not able to fix the problem

Had VM for about 3 years now, use it as my back-up phone. Can't beat the price, since I'm on the $5/mo plan with rollover for unused time. Phones are dirt cheap (though almost toy-ish in quality). Service is through Sprint, so check Sprint's coverage area for your needs. Easy to change account settings on their website. As far as pre-paid companies go, these guys are the cheapest and most flexible. Would recommend to anyone looking for no-contract or pre-paid company.

I bought the phone and minutes at the Target store. I was told I could activate the phone on their website. NOT SO! Their USA site is for you to buy THEIR phones and minutes! It is not for any other customer. I do not have another phone to call them with! Now, I've entered all my info and EIN # who knows if I will be able to use the $42 I spent for all this now!

I have a virgin mobile phone. I thought the price was a good deal. It's been 3-days and my phone still has not been activated. I've done everything the book says and having these people do it from their office. First it says : Your phone has not be activated. Second: We could not validate your call. WTF? I would not recommend this phone to anyone.

PS- I called them 4 -times and they do not seem to be of any help!

I have been with Virgin Mobile a little over a year. Overall they have great customer service and seem to actually care if you get what you are paying for. On the Alert Side, if you use a credit card on file to top off, pay close attention to the charges, I had 3 top offs made in a single month, of which I only made one of them, They credited my account when I brought this to their attention, so I would use a little used credit card in the future so you don't miss erroneous charges. The only other point to be aware of ,in larger cities they have great coverage, if you go to more rural areas, you may be in a dead zone for a Long time.

I bought a virgin moble online. It was through Walmart. I can not activiate the phone unless it is unlocked by the store. Was there today they said they didnot know what to do about. This is unbelieveable. Virgin Moble said that I would probably have to switch phones out. But the phone I have is the one that I want. It is just plain unbelieveable.

I have been with VM for about 4 years now and have absolutely no complaints other than their per minute rates. 20 cents per minute is no deal, I can get it much cheaper. I don't care for the camera or the Virgin Extra's, I just want a reliable phone with decent rates. VM has raised their rates to $.20c per minute (too much) !!
I switched to Tracfone yesterday and got a LG flip phone with double minutes for life included. I can get the 200 minute card (400 minutes doubled) for 40 bucks and 3 months of service ($13.33 per month. Virgin will not roam on any other network so when you are out of the Spint PCS coverage area, your phone will NOT work. They call it no roaming. Tracfone will roam on any network that uses the GSM standard with no extra charge. (AT&T, T-Mobile)..
Yeah, for me Tracfone is a UCH better deal. As for VM, I really have NO complaints about the service. It's GREAT, just way to expensive. I can do better !!

If you want to use this phone plan for emergencies or urgent situations only, DON'T bother. It gets pretty expensive. To begin with, it was difficult activating the phone service and took some time and effort of which most people don't have. Secondly, it became an expensive venture when I didn't use up my minutes and received a message telling me I needed to "top up" again. Before I knew it, I was adding minutes on minutes and not using them fast enough. A complete an utter waste of $$. The point of a pay as you go plan is to avoid the outlandish expenses that accompany a cell phone plan.

To try to keep the phone, I went to the website to “top up” and add more minutes (which were accumulating quickly). I completed the process with my credit card and received a confirmation of payment. Shortly after that I received more notices (phone messages left on my landline phone; and through emails, as well as cell phone messages telling me I needed to top up. TOP UP?! I did so! That did it – I was finished with the ludicrous phone and was not about to renew ANY minutes on top of the mountain of minutes that I already had coming to me!

Furthermore, the phone system at customer service really stinks. The recorded message speaks to you as though you were a teenager of which I am far from being. If you don’t wish to be treated like a teenager, don’t waste your $$, time and energy with this company. They need to do a lot more work on improving themselves before they will ever get my service again... of which will never be.

I've been a happy VM customer for at least four years. For someone who lives in or travels in the Sprint service area and makes few calls, VM is simply the cheapest option around. Several years ago I learned that if you give them a credit card number and authorize them to automatically top up your account every 90 days, they will only charge you $15 each time (instead of the usual $20 with a top-up card or manual top-up.) Any unused dollars roll over, so if you do not use your phone very often you can build up a pretty good balance over time for situations when you might need to use the phone more frequently. I just bought a VM LG Flare phone at Best Buy. Transferred my phone number and account balance in a matter of minutes from a VM Kyocera phone that was acting up and I was up and running in no time with my new phone. Anyone who has $30 for a phone and is willing to pay $60 a YEAR for basic cell phone service within the Sprint service area should seriously consider VM!

VM is one of the Best prepaid cell phone services ever. I have never had a problem with their service, I think it's great!

I use the "pay as you go" plan because I am not stupid enough to give any company my credit card information. I had cricket, but it only works in certain areas. I honestly think is is okay and I Top Up over the phone it takes me about 1 minute. My Grandmother has VM too and I plan to give her my old phone. It is not that difficult to navigate. I am Graphic Design student and the website needs serious improvements and easier navigation for older costumers. I read some of the "1" star reviews and I agree with all of them, but when I decided to change to VM I was not going to give them my account information so they could freely charge what ever they want when the want.

Overall I guess virgin mobile is okay! I give them 3 stars! I got to say I have also had problems with the customer service, I didn't receive my money back ... I got the run around and even hung up on! I have been a customer for about 5 years, overall it isn't the best or the worst! Just ok..

I placed an order for 2 phones on 12/23. Called the call center to get a FedEx tracking number on 12/29 and was told my shipment hadn't even been processed due to a "glitch in the system". The rep and the supervisor were rude, would not quarantee that my order would be shipped today and because of the holiday may not even be shipped until 1/2/09. There were no concessions, no offer to upgrade (at no cost) to overnight shipping, absolutely nothing!!!! And I was berated for thinking that all would go smoothly that close to Christmas and New Year. They SUCK bigtime. My suggestion, go with AT&T or T-Mobile...their customer service is great, they guarantee delivery times, and the give "inconvience" hours if something out of the ordinary does happen. Don't go to VirginMobile, they will just disappoint you.

I haven't even activated my phone yet and I'm already having problems. The phone will not come on. On the screen it says "Phone is OFF". I press on and the screen stays the same. What a waste of money.

Virigin Mobile is the best deal going as far as value for money. If you don't need to make a fashion statement while blabbering non-stop in public, then VM is the deal.

Virgin has always been pretty cool, ive been on and off with them since 6th grade... they wont send bills to your parents and its good for teens. If you wanna hide the fact u have a phone from ur parents, use virgin mobile :) its cool. Even though I love how they are already, they could let americans use their canadian title wave plan for prepaid (thats unlimited surfing from ur phone for about $10 US), and they could have better phones in America, but those are my only 2 complaints. Virgin mobile has been very good to me =] hehe.

&& you people complaining about xtras && internet charges... just wait unitl u meet cingular mobile. It costs like $5.00 just to use media net! && buy the time you've bought like.. anything (a game, a wallpaper, a ringtone, ANYTHING..) you've just about wasted your $20 card... and the sad part is that 90% of it didnt even go to buy your add-on...

But virgin mobile's not like that... thank gosh!

this company sucks... i brought a pre-paid phone just put a new plan on there and they suspended my service .. they sid i need a reversal from my back and my service will be restored in 3-5 business days.. im still waiting and its been a whole new year and i still havent recieved my service restored.. DONT EVER INVEST IN VIRGIN MOBILE...

i hate virgine!!!! their customer service is so bad, seriously, i just got a new sim couple days ago from them, and it was spose to be free txt n calling, but i couldnt call or txt any other virgin mobile, so i went to one of their branches, and guess what they said? they just keep telling me they cant do anyfin unless i recharge my phone cose its on $0 balance, i was so pissed off cose i just got the sim and i have only been callin n texting my gf who is on virgin also, and it had only been 2 days, so i called customer service and they gave me the same crap, so i spend like the whole morning tryin to resolve it, so at the end i was like fine ill recharge it, after i recharged and i tried txt n callin my gfs number who is on virgin, and it costed me! so i rang up customer service again and the man who got my call was so rude, i was the one who spend 3 hours in the morning tryin to fix it and he was angry at me, and at the end he just said hold on a second, i said ok, 5mins later, the phone was hanged up. now tell me thats not ridiculous....if i were you i would think twice before i get virgin service....