I've had nothing but problems with this company. Once they get your money, it's gone and you probably won't get what you thought you paid for. Very confusing plans, and purposely so, I think. If you change plans, you lose everything you have in your account. Don't ever give them a credit card or a paypal account.

I give half rating because the phones are good basic devices, but i figured it through and i can get more out of my phones through altell for a few bucks less. I always ended up also getting the "malfunctioning phones" they do jack a few cents from you from tie to time also. I'd sit there watch ym phone and the picture that indicated u were in a call would come on and i check my balance afetr and a few cents were missing. The customer service when and if u could get to a real person is difficult , the "Real" people are all indian people that hardly know any english and then they dont know what they are doing. its like they pick up homless people and give them a job for the night. its good that you dont need to sign to a contract and it is very easy to change numbers when somehow phone solicitors find my number! the Sugar mama featur does work but instead of minutes i wish they added a money ballance so i could accumulate it and spend it on ringtones and such, other then that i have no bad things to say. i get calls and make then fine and send and recieve texts. sometimes the text are little delayed sending and receiveing, which could cause problems with emergancies.but anyways. if your not a picky customer it is a good company also for the uneducated , but if u want a professional phone company soend the bucks and get a legit one.

the phone i got was a super slice, and i absolutely love it. My e-mail is on there,i can go to my myspace page, and the minutes are soo cheap! but if im in the middle of the country, i can't be in a house because the service is bad in counrty houses. Besides that small detail(im a city chick) it gets great service and it works great with e-mail, which is exactly what i wanted. The selection of ringtones, wallpapers, and games is absolutely wonderful. I would recomend Virgin Mobile to everyone whose looking for a phone(unless they live in the middle of the country)!LOL

Tracfone is horrible , it is so stinkin hard to remember the numbers. and Virgin mobile needs to lower their prices. Its not worth it to waste all that money on rediculous plans. I would rather have US cellular and a fireflie.

I have had my Oyster phone for over a year now. I have been satisified with my phone until now. I've noticed that money dissappears on my account even when I haven't used my phone. I've decided that I would check my balance every day to see how much is taken when I very very rareley use the phone. I didn't use if for three days and it had 45cents less on the account. what's up with that? Do we have to pay them for not using the phone. I was going to call customer service but after reading through the previous messages I feel that my time is more valuable than dealing with them. This is just a recent thing with them and I don't know what to think.

Bought a Virgin Phone from Target the type of phone was a Kyocera Wild Card. Did some research prior to buying it. Ultimately decided to go with Virgin and with that phone. Went to store bought it. Then went to the website https://www.virginmobileusa.com/activate/activate.do?page=0

to activate it but could not because had hard time getting open the battery to put battery in. Went back to a different Target other than the orig one bought at to exchange phone and they told me they could not take back because when they scanned the reciept computer stated return rejected they told me it because it was just bought and needs time to activate. So I leave fustrated. Later I manage to open the back of phone to get battery in. Then went to website to activate phone. When I tried to activate the phone i got message

Oops! This phone wasn't "unlocked" when you bought it. Before you can activate it, you'll have to bring the phone and the receipt back to the store and have their customer service department "unlock" it for you. Sorry about that.

Apparently phone was not unlocked when purchased from store. As a result i called 1-888-322-1122 and was told the same thing. So I ask the Virgin rep on phone what is it that Target has to do to unlock phone. They say they have to scan it and open box and do something on computer then its unlocked. So then i go back to another Target store and they tell me it should already be able to active one it is scanned. The lable on box reads "Phone cannot be activated until purchased at register" and on my sales receipt it states activated successfully. From this point i ask the Target manager to to call the number 1-888-322-1122. They go thru prompts till a live person is reached she gives the rep the MEID# and the Virgin rep tells the Target manager the same thing phone needs to be unlocked. At this point the Virgin rep apparently tell Target manager to return item via register then repurchase. However it cannot be returned because some message comes up on register unable to return failed return merchandise to customer. They then tell me i have to wait 24hrs to return product. Item purchased on 05/25/2008 at 11:28 am Northern California pst time. As a result they tell me i have to wait till 05/26/2008 after 11:28am then i could return. So the story will continue. My belief is its possible that the phone item i bought could have been a return item but was never entered into their database correctly either that or it could have been pilfered inventory or inventoried incorrectly example while on delivery truck phone is meant for store B but actually went to store A. I will be back to post my end result

reading half to wait 24hrs

we have 3 virgin phone for over a year now! We've had great service and great prices no hassles when returning one we were shipped another one at no charge. I like the fund my phone on face book and the sugar mama free air time i earn at least 30 min a month every month with that! I also like that they give back to the community a lot and have hot concerts! I never have to call in for anything!

I got this phone and at the same time bought a 30.00 top up card I was only suppose to get charged 7.5 cents a min. but was getting charged over .20 put it this way. I maybe had the phone for a week and my balance showed that I only had 10.00 dollars left in my account and get this I still had a my net10 phone and had two towers for service and had no service on my virgin phone it not only charges the incorrect price but you can bearly get service any where.

Man, i ve had vm for about 4yrs.Its gr8 if u r conservative. its helped me save alot of money. no credit check. i contrl the way i talk. but remember no prepaid co is perfect

I have two prep-paid cell phone swith Virgin Mobile. It seemed likethe ideal service for my 12 and 13 year old sons. I always top up their accounts online. Recently I wasn't able to do so. I called customer service who tried to do the Top Up manually using my credit card and they told me there was a problem and to call my bank. I called my bank which told me Virgin Mobile didn't try to run any transaction through. After countless hours with Customer service they tell me I made too many attempts with my card and for my safety I would no longer top up with my card unless I faxed a copy of the front and back of my credit card and any other cards I might use as well as my driver's license. They are the ones who kept trying to run my card manually. Then I told them there was no way I would send that type of information via fax. I was told that was my only option. I felt like I was being pulled in to some kind of identity theft scam. I now have to buy top up cards because I will not fax my credit cards to them or let them register my credit card info on their website. BUYERS BEWARE. Something is fishy with Virgin Mobile.

Reading through some of the reviews here, I was a little surprised. I've had my service ($59.99/mo plan) and I have absolutely LOVED it! (North Florida Panhandle area). The ONLY time I've experienced a dropped call has been upon entering a freezer in my stores interior (understandable). My calls have been crisp and clear and I've been told by people I talk to all over the US that I SOUND crisp and clear as well. I LOVE the free nights and weekends starting at 7pm (instead of most other carriers' 9pm)and 600 anytime minutes. This has ended up costing me LESS per month than what I was spending on calls on my Double Minute (even using promo codes from online) card. When I DID have a small problem (adding minutes one time)...VM's customer service was quick to respond. So, I don't understand the negative comments because it's NOT been MY experience *shrugs* It came recommended from a friend...and I've recommended it in turn and folks have been as pleased as I've been *shrugs again*

I'm a big fan of the Virgin brand...especially their airplanes, which I fuel. I cut my cellular teeth with a Virgin Mobile phone, and the pre-paid idea was very young and full of bugs then. I recently went back to Virgin after two years of hell with a Sprint contract planand there's not too much Virgin could do to upset me after that, but here's the good and bad:

The service, in terms of function, is good. I recently traveled, and there were a few places I lost signal. (mainly in the middle of nowhere), but otherwise pretty reliable. Customer service, however, can be a pain. If you hate talking to computers like I do, you'll want to throw your phone through the window. Just hit the 5 button a few times, and the stupid computer voice will finally direct you to a human after declaring, "hey, I must be having a bad day..." No, I just hate computers! Also, they have limited help hours, so if you have a problem at night, good luck.

I'm on my second "Wild Card" phone, which is pretty cool except the flip on my first one lost all spring to it. It would fall open too easily. They replaced it immediately, which impressed me. Otherwise, it's a cool phone.

If you go past your due date and the phone is shut off, you have to manually restart many features. I blew $10 I had topped up thinking it would automatically restart my text messaging, only to have it eaten up at .10 per minute! I had to fight like hell to get any credit back for that, and heard the phrase
"I'm not authorized..." about a hundred times. I was finally compensated with 200 texts instead of the 1000 I would have gotten had I known. Small effort, but it saved them a customer.

Cell phone plans are like politicians...they all suck, but this is one of the better of all the evils.

After taking money from my prepaid card Virgin Mobile also charged my bank. They have refused to issue a refund for the double charge, My bank did a fraud investigation and got my money back right away and now Vigin <obile has suspended my servive. Remember they double charge me and now I can't use my phone and it was already paid for by a top up card. I am reporting them to as many agencies as I can for fraud.

Customer Service is weak.
Topped up online thinking I was getting 200 mins for twenty bucks.Turns out you have to top up (paid with credit card)and then go back and purchase a minute pack. Otherwise you pay 20cent a min.
The point is I was responding to a text from them to "top up now" so i wouldnt lose unused minutes(10pm 6/11-unused min were due to expire 6/12). On 6/13 I had a cash balance (minus 20 cents a min)and 500 min balance. I called to make sure that the cash(top up) was credited to min at 10cents amin (min pack).The rep changed my cash balnce to mins and my roll over balance disappeared. I CALLED BACK RIGHT AWAY AND WAS ASSURED THAT IF i WAITED 4 HRS THE "ROLL OVER MINs" AND THE MIN PACK MINS WOULd be combined and if not call back. I didnt check until the next day ,the 14th, They werent.So I called again and after 45 mins the best they could do is tell me that the min pack was purchased on the 13th so I lost the 500 unused mins and they cant stand by anything the other reps told me.I asked for a supervisor twice and never got one on the phone.Finally the rep said the supervisor would apply yhe unsed mins to "mins" that could be used whrn the minute pack nins were used up,\. I asked how I could check my account to see were the bonus mins were and she couldnt tell me. She said "I dont know, trust me youve spent too much time on the phone for me to lie to you about it." She also said "This is a one time concession and it would not be granted again", according the supervisor who would speak to me directly. The bottom line for me is that "prepaid "with VM at 10cents a minute is a good deal BUT the coverage in Eastern Virginia is not great and the customer service is Very Bad, I tried to do it right ,I called as soon as I realized something wasnt right and after speaking to three diff reps AND NOT GETTING A SUPERVISOR OR BEING TRANSFERED TO CUSTOMER SATISFACTION SURVEY THE TELLYOU TO ASK FOR ,AND I DID, I AM VERY UNHAPPY WITH VIRGIN MOBLE AND I WILL CANCEL MY SERVE AS SOON I CAN AFFORD A BETTER SERVICE.

Iv'e been with Virgin mobile For about a year now, and I must say it's pretty good. I never had problems with customer service, and I have the Oyster phone, which is a real reception hog-it holds a call like nobody's business!! Granted, the phones aren't as hip as some of the other companies, but my Oyster does what it's supposed to do, and does it well. Reception is crystal clear most of the time as well. I use my paypal acct. to pay, and no problems there either. I'm on the 34.99 plan, and it seems to do the trick for now-I rarely go over the limits. Overall, Virgin Mobile is a pretty good company for what it offers, just be patient, and know what to ask the cust. reps. when you're on. Also-do research on whatever phone you're interested in getting. Look into battery life, reception, etc...
I'm sticking with these guys-better than those rip-off scam contracts

I gave them 1 star only because 0 stars was not an option. My son was signed up for unlimitted texting for several months, and then all of a sudden the other day we realized they were charging him for every text, going through over $45- in one day. after we finally got through to someone on the phone, they claimed we had to call every month to sign up for the unlimitted texting!We never had to do that before. They refuse to do anything about it. They are horrible people to deal with, and it is SO hard to even get ahold of a human on the phone. Needless to say my son now has another provider. Customer service is not their priority, no wonder the owner is a billionare, if this is how they operate.

Horrible customer service as many on the board state. Phone support is non-existant. Had to send multiple emails to even get someone to answer questions and then the responses did not fix the problem. I would call their service a vampire plan. Charges and extras magically appeared and sucked the money from accounts. Brought my 12 yr old girl to tears as her baybysitting money was stolen from her account by the Virgin vampires. Beware to all who are considering using this service, I have used many of the prepaid services over the years and Virgin far and away the worst I have ever encountered.

I just spent an exhausting hour on the phone w/a virgin rep (in nicaragua) w/o any satisfaction or answers! My spouse & I each have a virgin phone charged to our Visa. All I wanted to know was which charges were for his phone & which charges were to mine as his calls are tax deductible. I was referred to this website where I was told my account would appear. It has not!

I recently went with Virgin after my dissatisfaction with Tracphone. I am ending my relationship with Virgin, also. Virgin steals your minutes. I bought a minute pack in advance of a vacation so I would not run out of minutes while away. Now I discover that I will lose the entire minute pack because I bought it before the prior minutes had all expired! What a load of crap! It would be cheaper to just buy an entire new Virgin Mobile phone than to buy a new minute pack. This just does not make sense.

TEXT SCAM ALERT! and Virgin don't care. My sister likes to top up $10 about twice a month, but this past month she has been force top up 6 times! She Called Virgin to see what was going on. Turns out theres this text number that charges her $9.00 after ever time she tops up. Virgin knows of this problem and tells her that the only thing she can do is to text them back and ask them to stop. My sister asked about a refund after all Virgin knows of the theft and Virgin Tech Help said "UH.NO! HAHA I don't think so." Then told her she need to text them and ask them to stop and that is it. My sister is out $54 dollars.

viragin mobile wildcard phone has lot of nice features but poor software. calculator is useless, scheduler works but is hard to navagate input data. can not hear phone ring in mall or grocery store. solution: buy bluetooth ear phone. love games, but charge network subscription to download; can be turned off and retain games. problem: my vkey, voice mail answer machine password quit working. can not get any of my voice mail. called 3 times and stil unresolved. last person is resetting the voice mail itself as opposed to entire phone which did not help. said i might require a new phone through mail. can not exchange at local store. I email photos to my home computer and works fine @ 25 cents each. tried text message but friend never got it. has 3 types of crappy internet but is almost useless and super slow. lots of entertainment which i have no use for. if the software was improved in the phone it would be way better. full keyboard is nice. have not tried any of several messenger services it has. microsoft, yahoo chat, vm own community chat. *note chat is live and realtime -not to be confused with message board or email postings. I would really like the idea of email on the phone .. but my frineds and me do not have it set up yet as it is too complicated. could not find a comment section on the web page. password would not function for my phone web page. if virgin would actively take user reviews and actually repair fix all bugs and make the features actually useful and fully functional .. yea it wold be a great phone. a really cool feature would be to have my work schedule transferred in my phone directly from work staff but at present it is too dificult enter all the data. it is faster to hand write it. there is no way to transfer data between computer or with blue tooth. vm requires sent through network and charges. phone does not have memory card or transfer cable due to lockout from vm. reason i bought kyocera m1000: was no monthly contract $80 phone, $90 1 year minuts. no monthly charges. I dont call much. 4 months 2 games at $10... and i stil have $45 in my account. yes the phone has more features than i need but biggest complaint is very low volume ringer. good software ideas but hard to use. like the voice memo recorder sound is so poor that i can not use it. it was great for short trips around town. text pick memo would be more useful like bank, gas, grocery, post office, work at time x. i really hate the fact that repairing software and problems is so terrable today. real customer service is almost a thing of the past. customer service is a money maker selling point. I can not understand why they all but dropped it.

While being affordable as a prepaid service, the automated phone "customer no service" system is extremely frustrating(live advisers are few and far between)to access. They are helpful should you be willing to wait through the "Simone" voice options. The phones are cheap(affordable)but the voice quality seems to be okay. For those who only use a cell phone infrequently or text moderately, the 90-day/$15 or $20 prepay option is just fine. The lack of a contract weighs more heavily for this server against the call-in frustrations experienced every time I need "live adviser" help. I'll stay with VirginMobileUSA for now, but would like to see higher quality phones and quicker live adviser contact.

NEVER I Mean NEVER give virgin mobile a credit card,debit card or pay pal acct number. I was so unhappy with the service at virgin that I cancelled and they still stole money from my acct. after I had cancelled!! and then refused to put it back! One of the many reasons I stopped my service was the way they rip people off by charging you "before" you use all your minutes. I had a 300 min plan and when i got to 290 they started taking money from my acct. The customer service is non exsistant and when you do reach someone they are absolutely clueless. I would not recommend Virgin Mobile to my worst enemy.

They have good rates and currently like three free phones (w/ purchase of airtime)so thats pretty good. However, they're owned by Sprint and SJA mobile likes to scam Sprint users into thinking that they subscribed to something and charge you money. You then have to send an email to them asking for a refund and that takes a while. I decided just not to bother w/ Sprint

I have just found out that the phone I lost and they put on vacation for me ran out of time to be on hold and I now have no account, phone number, and they kept the money I had on that account. I hate their ustomer service and "Samone". They gave me a wrong disconnect date so I lost my account.. Their employees are not trainned well and you the customer pays the price for their actions. I also had a problem with texting that was coming TO my phone. They took my money for the messages and they also took money daily for some ringtones I supposedly did. I NEVER downloaded anything, I do not even know how to. I did turn them into the better business and they took care of the issue. Virgin did finally give me some of the money back for the ringtones. You can put a block on test messaging on line, I suggest people do this to stop them from taking your money without your knowledge. I can say one good thing about Virgin and that is that I did have no dropped calls and the service area is much better than TMobile. My boyfriend has their most expensive phone and hates it. His calls drop all the time and if it is not dropping the call it breaks up all the time.

I have had three different Virgin Mobile phones at different times. I like their rates and have not had any complaints about their signal but customer service doesn't even exist. When you call them, there's no way to get ahold of a customer representative (that I've found going through their menu things) unless you're activating a phone. The phones are very cheaply made and slow. The way they aim at a younger audience is horrible, annoying, and abnoxious. At the age of 17, I hate that, so I can't imagine how adults would feel about it. The only thing really good about this company is the rates and versatility. There are many different plans to choose from and even at pay-per-minute, you can get as low as 5 cents a minute. If they had as good of phones as Verizon, I'd go to them just for the rates.

I was surprised by all the neg reviews left here about VM, but then I've only had service with them for a few months, since early 08. I'm located in the mountains north of Fresno, south of Yosemite in a fringe service area. Weak to no signal indoors but still get txts indoors, strong signal outdoors.

I bought a Kyocera k127 Marbl on eBay rather than in town (more expensive in town) or on the Virgin website. At the website the price included postage but I needed it delivered by Postal not UPS or FedEx.

The phone was new in an open package, but battery discharges RAPIDLY. Have to recharge it over and over again during the day with use and it won't hold a charge overnight in park mode, so am sure the batt was used but that's a risk of buying on eBay. It may also be that since I'm in a fringe reception area and operating in digital mode all the time, it makes it run down faster, the manual says it will in that mode.

I haven't bought a new battery because it's a 'tester' phone to see how I like the service, and a new battery could cost more than the phone WITH a battery. Don't need two of the same phone.

This is my 1st experience with VM. I wanted to test the service on a cheaper phone before buying a more expensive QWERTY keypad device from them like the Wildcard.

Impression of the phone is, it does amazing things for the price. My Tracfone doesn't have a WAP browser, and the MARBL has a 2.0 3G fireball browser, the 3G emblem is on the case. My more expensive AT&T phone is a 3G phone. I can do email, eBay, My Spaces (says My Space is down a lot), visit PayPal's site but haven't used it yet, and a variety of other things including a Dictionary.com site. The browser pages loaded fast, look clean and the text is large and easy to read. The scrolling is kind of slow to a bit jerky and delayed. I sometimes accidentally click the wrong link due to the delay. BUT the browser works if you're patient with the scrolling. I can get 5mb of web access for $5 and the 15c a day VXL access fee.

I pay $10/mo for 1000txts, and can insert emoticons. ONLY complaint with the txting so far is SLOW TYPING speed, way slower than my AT&T prepaid GoPhone. Same with email typing speed using the WAP. I do so many txts that fast typing speed are a must. My costs for the prepaid GoPhone and the VM phone paks is the same at this point and the GoPhone is much faster at everything. But GoPhone doesn't offer a prepaid QWERTY device so want to stick with VM to try one someday. T-Mobile offers the prepaid Sidekick but it's much more than the Wildcard, twice as much to buy, so not soon.

I would like to know if any of VM's phones is faster at typing txts than the MARBL. Is the Wildcard faster? I wouldn't want to pay $100 for it and find out it's slugslime slow to type on.

I haven't had txts not send/receive on the VM, they send instantly. I don't think I've been overcharged for anything, and so far no debit errors on my PayPal account, it's fast to topup by website or cell via PayPal's $10 topup option. I topup when I want it rather than doing autodebit or I could get unlimited messaging for $10 instead of 1000 txts.

I DO get annoyed by receiving voicemail for the previous owner of my phone number, called VM and they said no way to get rid of those except to change my number. And I don't like the advertising texts that come through, sometimes I get txtd by people I don't know, maybe trying to call the last owner of the number.

So far I like their service though, cheap rates on the texting and browser paks if not too cheap at 18c a min for calls and checking voicemail. I don't use the phone for calling much, so I didn't opt for a cheaper talk option, I use it for txting and browsing mostly.

I'd like to get a camera phone and much faster texting, a QWERTY keypad, so I might stick with VM unless I have neg experiences like the other reviews.

There customer service definately sucks. And they steal your money from your phone. And all there phone are very ugly.

virgin mobile is the best you can change your plan anytime you want if you dont want a plan you can choose to talk 10 cents a call for 6.99 a month and the text messaging bundle is great and the phones are cheap and last long well at least my phone last long. and if you just stop paying for they wont right nothing bad about you on your credit report unlike if you had a contrack

the service is great and it is the only company that has more options and a section of phones to pick also the phones are cheap and have bluetooth in them i have invested two super slice and two slice phone, one flare phone, k10 royal, the cyclops and i am hoping to see more phones also the new phone the slash from samsung a great phone and the newest is the arc phone which is the same company UTstarcom their best phone is the super slice it has a big memory it is 25600kb the first slice is good it can hold 55 ring tones with clear song super slice is fast respond to the touch but i love the flare LG phone looks great and that phone is a flip phone the only thing it does not have is a camera to take pic also the colors and limited edition phone i still have my first phone K10 royal before i go i hope LG upgrade the flare with a camera and a big memory Virgin Mobile a great company and also under the company SPRINT the best company i Had lol.

I use to have Virgin Mobile from 2006- the middle of 2007. The minutes were 18 cents, then it was raised to 20 cents! Which 18 cents was already expensive! I decided to to cancle out after that. Not to mention how their phones were either crappy dirt cheap, or they were overprised not so good phones. Wouldn't reccomend

Best for if you call and do not text a lot. Operates on Sprint Network.

Why don't any of the reviews have dates on them? It's hard to evaluate the accuracy of the review without knowing the date. (Virgin service could have changed since the time the review was writen. )

PLEASE INCLUDE DATES ON REVIEWS! (best would be if this happened automatically) Thanks!

I got a Virgin cell for an additional phone for my husband. Lent it to my sister for a couple of years but kept topping it up. Bought a second VM phone for husband. Sis used up most of the minutes in calling me, as I suggested, and gave it back to me. I had bought a couple of top-up cards over a year ago and used one but the other phone kept getting topped up automatically. I went to use the top-up card on the original phone, which had under $6 left on it, and they told me the card had expired. There is NO indicatiuon on the card that it will expire. Maybe the FCC needs to know about this. Anybody else had a similar experience?

7/25/08

I've been using VM since 2006. I like it pretty well for what it is: a cheap prepaid service for teens, 20-somethings and people with credit problems. You can't expect advanced features with a company like VM.

My first VM phone was the Kyocera Switch_Back which was so buggy that it would reset itself when I was composing text messages. I got rid of that and switched to the Audiovox Snapper. It was an improvement, except that whenever it would lose its signal, it would emit an annoying beep that could not be silenced except by putting it to vibrate. Now I'm using the Kyocera Wild Card (an upgrade for the Switch_Back). So far, it seems to do the job well.

My main complaints are that VM cripples blutooth to prevent you from editing the phone with Bitpim or uploading graphics and MP3s to it for free.

My other complaint is that if you switch phones, you have to repurchase all your ringtones, games, graphics, etc. All that stuff should be freely transferable from phone to phone.

So far, I've never had any problem with them stealing money that I know of. I will certainly keep a closer eye on my account after reading some of the reviews here.

And yes, I do dislike their Simone answering system. Ah, for the days when a human would answer the phone and actually address your individual problems. Now you'll probably get someone in India who just reads from a booklet or something. To be fair however, this also happened to me when I used Sprint. I got some guy in Jamaica whose voice I could barely understand.

Cell phones are a huge friggin' ripoff as far as I'm concerned, but they have nifty features that make you love them anyway. It's like a love-hate relationship between the human and the technology.

Customer Service is substandard to put it nicely. They just can't get it right after exhausting explanations, you receive canned responses and no resolutions. Seems I cannot get Virgin to automatically take my payment without a 2 1/2 hours spent talking to someone in India every month. It's always someone elses fault...you or your bank! They even go so far as to say that if you had money in your account, their charge would go through. This is infuriating when you also have your account up and opened and there is enough money in it to buy the MILLION MINUTE plan. By the way, As I'm typing this my bank called me to say that Virgin was making a transaction and I made it clear ONLY THE AMOUNT of my monthly charge was to be deducted. Also seems that after your 2 1/2 hours of crueling conversation with India they deduct more than the monthly charge. You can't win. Amazing that a customer has to argue about giving them your money I like my phones and would like them to get the payments right and change customer service but think they never will at this point. I do not blame the Indian people but the company for allowing this to happen.

072708 I use 2 vm phones. Aloha for biz / Flare for personal. Been with vm for 3 yrs. Huge savings vs any contract. Best thing I can go from $5 per mo per phone for low usage to unlimited mins as needed w/o bs @ contracts. Several months have paid only $10. Like the fact that $$ build up if not used *great to upgrade phones if i see a new one that i'd like. Have bt phones @ WM, Rdo Shk, & vm website *best to buy online bc of bonuses. Cstmr svc is better than others. I highly recomend VM.

Maybe this plan works if you live in a city. In rural areas there is no coverage. I live and work in a rural area of southern Oregon, fairly near a medium size city. There is coverage in the city, but not outside of it. The 'hip' attitude of this company is just contrived and annoying. There are better choices.

Their phones are so cheap I could hardly hear if I was outside, in my car or on the train. So what's the point using their crappy phones if you can't hear?

A very evil company. Their customer service is a bad joke and they try to keep you from canceling. If you try to cancel your service they keep hanging up on you and at one point I was told that I couldn't cancel from the phone I have the account on. Stay away from this company!

07/03/08

I have had Virgin Mobile since October, 2006 and I've been very pleased. I am on the .18 per minute plan. I've never given them my credit card number--I just buy top up cards at the store. I will admit they seemed expensive before I discovered Sugar Mama. Now, I'm only having to top up every three months because I usually earn more bonus minutes than I use. My husband is now a Virgin Mobile customer also. We're both retired and trying to pay off some bills. We don't want another bill for cell phones. Prepaid is great. I rarely have to call them because you can take care of a lot of things on their website. You can e-mail them with questions and usually get a response by the next day. I'm surprised by the all the negativity from customers because I've had a great experience with them.

Virgin Mobile are crooks. I bought a phone and a card which clearly states that it was for 200 minutes for $20. I followed their instructions precisely on adding the value to my account. But, they proceeded to charge 20 cents a minute. When I called to complain, not only didn't they correct the problem, their "customer service representative" hung up on me. Don't use that company. Their are out and out thieves.

In short, I have reported them to BBB twice this year for lack of customer service, charging (back) my account and misuse of my credit cards.

I have have a Virgin Mobile more than two month and they had taken from us more than $20.00 with out any explanation. Also they don't give a good custumer service. Most of the people are gross with the Spanish speaking people.

35 bucks a month, no contract, for 200 anytime and 500 night/weekend, and unlimited text. It can't get much better than that. Cheap phone, but I'd rather save money than have tons of useless features. Customer service was nice.

Virgin Mobile help you within 24 hours, being youth, it makes it easy to understand how to control and buy your phone. virgin mobile is cheap but great. i pay 20 dollars every 3 months or whenever it hits 5 dollars, it is great

We have been with Virgin Mobile for about 1 yr. My son is only 11 yrs. old so we need the phone to keep in contact and for emergencies only. I usually spend about $20 per month in minutes and I could not be happier. The service is great and now we can purchase a text card so that he can text his friends. Anyone utilizing the plan is only under obligation to spend $20 every 90 days. It's wonderful. Some months we only use $20 other months we may use more, but we are in controll. There are no fees, surcharges or any other trumped up charges that the other providers hit you with (i.e. Verizon). Parents, buy your young children a Virgin Mobile Phone!! You won't be disappointed.

I've experienced the same fees and taking money from my account. They do not repond to email, calls, their web site..I was hoping someone here could tell me how to reach them and anyone else who has a prepaid Virgin Mobile Phone to tell them the Cell Service Bites

08/25/08

I have been with VM since 2005. At first coverage area was spotty, but it has steadily improved. I average fewer than 10 minutes a month and pay only $15.90 every 90 days. I have blocked incoming text messages, so I never have money "disappearing" from my account.

My husband lost his phone and they let us use his accumulated funds to purchase a new phone with free shipping.

I think it's a perfect plan for older folks who don't use cell phones much (except you need your reading glasses to read the phones' screens). :-)

8/27/08

Okay so I have the cyclops and ive had sooo many problems with it and ive barely had it a month yet. Okay problem

1. When im texting or talking on the phone it just automatically shuts off and it bugs the he** outta me, n then i turn it back on n then i have to type my message over again or call the person back [urghhhh].

2. I topped up my account n then i was texting and stuff n then all the sudden i got like no texts n im 13 and really popular and crap so i have ppl texting me 24/7 literallyyy, and then i could only send n recieve texts to/from ppl who have virgin mobile so i called the stupid company and it took forever to get a live advisor n then i got some1 after 20mins or so and i barely could understand em' cuz they were asian or something and im white and i dont understand other languages so then there like going on and on and told me what to do and i did that and said to call back if i have the same problem so i did and then i called again n i got the same problem n shi** so i just gave up n hung up n now im returning my phone. VIRGIN MOBILE IS GAYYYYY!!! Thats y they got the name VIRGIN MOBILE haha cuz if ur gay u cant have se* so that for ur a virgin, so every1 that works there is probably a virign. LMAO !

yeah so i give them a thumbs down.

Ayyye add me on myspace: www.myspace.com/sk8rbabe013

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