Warranty Service Fee for Virgin, Sprint Prepaid
November 18, 2014/
Sprint has made some changes to the way the warranty program works for Sprint Prepaid and Virgin Mobile customers. Effective as of Nov. 9, consumers will be charged at $25 warranty service fee to replace phones, which Sprint claims is to “off-set the increasing costs of the warranty replacements.” The fee will be charged when the warranty claim is filed/processed and can be paid via account balance, debit/credit card or via PayPal.
There are two ways that consumers can avoid paying this fee:
- Customers enrolled in Virgin Mobile Phone Insurance or Sprint Prepaid Phone Insurance can have the $25 fee waived once every 12 months. This insurance costs an additional $7 per month
- Go through the phone manufacturer for the warranty instead of your carrier
Posted in Sprint, Virgin Mobile