Cricket choose Sitel for outsourced customer service

pay as you go cell phone provider reviews, it is evident that many people become frustrated when issues arise because customer service cannot aid in solving them. While this is no guarantee of better customer service, Cricket wireless has hired Sitel to take care of its bilingual customer service and tech support needs. This will be for both Cricket’s traditional cellular and mobile broadband services. From Lisa Vaz, director of customer care operations for Cricket:

“Cricket places a high-value on customer care and we are constantly searching for new and innovative ways to further improve our customers’ experience. As America’s fastest growing wireless company, Cricket wants to ensure that our high-level of customer service will be supported and improved over time. Our partnership with Sitel ensures that our customers receive award-winning customer care that sets us apart from our competition.

As America’s fastest growing wireless company… MetroPCS might have something to say about that. There’s not much we can speculate on right now, but we’ll certainly be watching to user reviews to see if the tenor of them has changed once Sitel establishes itself. For what it’s worth, JobVent.com doesn’t paint it as a great place to work. Glassdoor.com makes it look a bit better, but not by much.]]>