Review of the Virgin Mobile Arc (by UTStarcom)
October 29, 2008/
We’re back today with our second handset review. A few weeks ago, we reviewed the Samsung Slash. Sticking with Virgin Mobile, today we’ll take a look at the Arc by UTStarcom. The phone launched in July, and has since come out in various colors. One poster on Howard Forums noted that a gold version is available at Target. I got the red one.
Why doesn’t Dan Brown write sleazy romance novels? Why doesn’t Wal-Mart sell thousand-dollar car stereo systems? They’re appealing to an audience. Same with VM.So, now that we realize that the Arc is not the G1, let’s hit the review.
Form factor
Flip phones aren’t exactly my bag, though prior to about a year ago I owned them almost exclusively. They seem to be popular enough. Many of even the newer cell phone models are of the flip variety, including the RAZR, which is still the best selling handset in America. There’s nothing wrong with the Arc’s form factor. It’s a slim clamshell which flips open rather easily. This means that it fits easily in your pocket, and isn’t a pain to open up — though I’m not sure I know a flip phone that is. All in all, the form is pretty benign. That can be a good thing if you’re not looking for something overly fancy.Keys
Display
The LCD screen isn’t much to look at, but it gets the job done. Once again, we’re going with expectations here. I’m not expecting a high-res screen, but I can say I’m expecting a little more than this. The top image in the graphics section of VirginXL is (or was, at the time of testing) “Amanda in Hot Thong.” Dude. Sold. So I went to that, and guess what? Amanda isn’t so hot. Well, she very well could be. Problem is, I can’t really tell. Assigning her as wallpaper helped a little, but then her face is covered by Virgin Mobile. Eh. Not like I could see it anyway.Call quality
I had the same deal as I did the Slash with the Arc. Call quality was crisp and clear. Once again, this is in New York City, so we can expect at least a moderate level of coverage. Since it was pretty clear, though, I can imagine that there aren’t many internal issues with the Arc which hinder its call quality. This almost makes up for the disappointing display.Mobile Web
Again, the mobile Web is similar to that of the Slash. The separate Web and VirginXL screens is a bit of a pain, but not enough to make me rail on it for a paragraph. Browsing speeds are about what you’d expect from a non-EVDO phone. Some pages loaded quickly, while others took a while to connect. C’est la vie. The downloads from VirginXL are rather quick, though. No complaints on that end. Amanda went from website to phone in about two seconds. Honestly, I didn’t even really notice. That’s a good thing. Other than that, it’s your basic 2002 mobile Web experience. Remember: expectations.Extras
Feel
As I said in the form factor section, this phone feels fine while I’m holding it. It’s weight, just 0.2 pounds, makes it even better. Honestly, though, holding it kind of makes me want to chuck it at someone. I don’t know why. It just feels natural as a projectile. Thankfully, I was able to avoid such a temptation on the subway. The flip is smooth, and it fits in my pocket with easy. Certainly better than my clunky BlackBerry. Can I get a trade in? (Just kidding.)Final thoughts
Posted in iPhone, Prepaid Phones
I’ve had an arc for just under 2 monthes and now, randomly, the screen has just turned white and won’t show me anything… the phone works but its now good now. thanks vorgin mobile for losing my numbers!
I have had my Arc for a short time, snagged it on black friday for 19.99…. However today, my phone began hanging up after 5-9 sec., I’ve never dropped it. It will answer calls, but won’t really let me call out. Also allows me online & sends/recieves text. What is wrong with it?
Mike- did you try turning off the phone and removing the battery. The same thing happened to my other phone and I took the battery out and put it back in and its all better.
And my question is what is the extra port on the bottom of the Arc next to the charger port? Anyone know?
I’m pretty sure that extra port is to download pics into a computer – a USB port.
I’m thinking about buying this phone from the virgin mobile website, I came here to see if it’s really worth my money. My question is when I looked on it’s features on the website, it didn’t say anything about a ‘full color display’ like some of the others. I just want to make sure it’s not in b&w.
The extra port at the bottom of the phone is just another charging port. This phone cannot connect in any way to a computer.
As I was looking for a metropcs alternative, I found Virgin Mobile ‘texter’s delight’ plan most excellent. Needless to say, I got me a UtStarcom ARC and did a little review of it here: http://www.freewareguy.com/2009/08/metropcs-alternative/
i got this phone when it first came out last summer. & i loved it! i never had the problems mike & lilith talked about. the only problem i had with it was hitting the talk button when texting instead of the number one because the keys are so close.
if ya have problems try removing the battery while phone is on and hold power on for 15 secs
I have had my pjone the ARC Red as above for over 1 year now and I have been trying to find a car charger for it??? any ideas? VM doesnot carry them and anything else seems to haveusb plug in and not pin like the charger for home I already have that came with it. I beleive this model is CDM8074VM however I can’t find anywhere that you can buy a car charger for this model with the pin hole in phone and not usb port type? Any one have any where?
Anyone out there know of how to get in touch with a person at Virgin Mobile with any decision making capabilities ?
during my many minutes and several phone calls to VM.
One fellow explained that IF I had purchased a pair of shoes that had been reduced I could not get any credit, he was using Walmart as his example.
I guess that’s when I decided to try the email route and the results where just as bad,
3 days ago I sent…
The message submitted by the user is:
the answer I received *3* days ago was;
“Thanks for sending us an email. We received your message dated 06/05/2010 10:26 PM .
Our team is looking at your email right now, and we’ll be sending you a response within the next *24* hours. Please do not reply to this email since this is an auto-forward email.
In the event you need to contact us regarding your original message, please refer to the Incident # 100605-013544 . This will help us locate and review your correspondence with us.
Thanks once again for writing. We’ll be in touch very *soon*.
Virgin Mobile USA Customer Support.”
WHAT’S A FELLOW TO DO,. looks like I’ve only got a few weeks left to get this done
PS I’ve been with SPRINT since mid 90’s and it was a hair puller with them during the start up days but not any more so there is hope.
i kind of like this phone and im trying to find another to buy it so far not. anyone know where i can purchase one.