kajeet delivers best of cell phone world to parents, kids

Has anyone else noticed something about kids lately? Whether we’re at the mall, at the park, or doing our weekly grocery shopping, we’re seeing more and more kids talking on cell phones. This doesn’t just mean teenagers; we’re talking about 8- to-14-year-old kids. Heck, we’ve even seen some really young kids, five years old maybe, talking away like it was their birthright to do so. Clearly this is a bit of culture shock for us, who only knew one kid at the age of 14 who had a cell phone. It was big and clunky and the battery life was so bad that you couldn’t keep it on unless you needed it. Now 14-year-olds have the latest technology. This brings a number of questions to mind, but this one sticks out: How do we best handle younger and younger kids using cell phones? We’ve long said that young kids don’t need cell phones. Maybe we’re biased; maybe we feel that since we grew up without a cell phone, kids today shouldn’t have them. Regardless, though, nothing we say is going to change the current trend. Kids are going to have phones, so we might as well figure out how to make the best use of them. Enter kajeet, a pay-as-you-go cell phone service that is aimed directly at kids. The company was founded in 2003 by Daniel Neal, Matt Baker, and Ben Weintraub as they sought a way to empower their children with cell phones, but ultimately keep the parent in control. After years of research and market testing, kajeet — which is an anagram of the first letters of the founders’ children’s names — went live in 2007, and opened to much praise. Their slogan, “Use it for good,” espouses two ideas behind which the company was founded: “We believe kids are smart,” and “having a cell phone is not just fun, it’s a responsibility.” We’re glad kajeet feels this way, because they hit it right on the head. Tweens are their main market, meaning kids between the ages of 8 and 14. This is a risky time to hand a kid something like a cell phone. Dramatic changes occur to kids at these ages. You can’t just hand them something like a cell phone and expect everything to run smoothly. There has to be an agreement between parents and child. Fortunately, kajeet believes in that agreement. The service Kajeet is very clear about their pricing models. “We found that the market was interested in a very clear pricing plan, and that’s what we stick to,” says Daniel Neal, founder and CEO of kajeet. Clear it is: 10 cents per minute for calls, any time, anywhere. There are no roaming charges, because a kajeet phone will not function in roaming mode. “The coverage in our target areas is excellent,” says Neal. “Kids aren’t business travelers who might find themselves in areas of no service.” Text messages are just five cents each, which among the lowest in the industry. Funds are loaded into a kajeet “wallet,” which acts as the account balance. Beyond calls and texts, wallet money can be used to download ringtones and games, which vary in price. “If a kid’s Kajeet allowance is $20 a month and he blows it all on an Ice Age 2 game, Beyonce wallpaper and a few ringtones, he won’t be able to text or phone anyone — except his parents and 911, which are never blocked,” says mother Wendy Cole in an article for TIME Magazine. This should teach kids a lesson in budgeting, a skill not realized by many youngsters. This doesn’t come without a catch, though. There is a 35 cents per day access fee. In the past, we’ve railed against access fees, noting that they’re rarely worth what amounts to a minimum monthly charge. Mr. Neal elaborates on kajeet’s 35 cents per day charge by explaining that it covers services like the kajeet Navigator, the kajeet Configurator (which we’ll discuss shortly), and other features like Google Maps. “We’re not trying to be the cheapest. We’re trying to be the best value,” says Neal. He also brings up the cost of quality customer service. In an industry where customer service is lacking, kajeet is a breath of fresh air. “Our executives spend time at our care center to ensure that we provide the highest quality of service. Even of nine of ten callers are parents, that means one of ten are children, and we want our representatives to be prepared for that.” The best part about kajeet is that it is a true pay-as-you-go, meaning there are no contracts to sign and no commitments to make. Because we all know what a burden contracts can be. The phones Their selection of phones may seem thin at first, but remember, this is a company that just launched in March of 2007. They selected their initial run of phones carefully, keeping them affordable yet technologically ahead of the curve. The prices currently range from $49 to $99, with the Sanyo Katana being the highest end model. However, that doesn’t mean that kajeet will always keep only a limited selection of mid-range phones. They recently announced that they have raised $36.8 million in Series B venture capital funding, meaning they are set for expansion. One area on which they will expand is phone selection. “[The funding] will enable us to purchase sufficient handsets to grow the handset and acquire subscribers,” says Neal. “There is a market to support higher end phones.” Perhaps it’s not that there is an existing market for higher end phones for kids, but it’s that kajeet is creating such a market. “The main premise of the business is that our customers are smarter and more sophisticated than people give them credit for…they can use phones more advanced than their parents can.” Depending on market reaction, kajeet could very well see some top-of-the-line phones in the coming months. The Configurator In our obligatory Arnold Schwarzenegger reference: Hasta la vista, cell phone abuse. Kajeet has the Configurator, and it’s only goal is to allow parents to make sure their kids are using cell phones responsibly. How so? Well, let’s take a look. Displayed above is the time manager, which is quite the ingenious feature. With it, parents can regulate which times their children can use the phone. Want your kid in bed by 10 p.m.? Block all calls after that time. Don’t want him or her text messaging friends during school hours? Shut it off during those hours. Have designated study hours in your house? No longer will your kids be distracted by the cell phone. For the target demographic, this might be the No. 1 reason to get kajeet. The Configurator has other options too, like a contact manager, which allows parents to decide who can and can’t call and text your phone — and vice versa. Also, it allows parents to set from whose wallet the call deducts. For instance, all calls to and from home might come out of the parents’ wallet, but calls to Eddie Haskill come out of the kid’s. Furthermore, parents can check the account activity to make sure they’re not wasting their money on excessive ringtones and games. Parents can also block features they don’t want their kid using. The Configurator is also one of the many places parents can refill the account balance. AT&T recently released a similar feature. Asked whether he felt that meant kajeet had to continue innovation to stay ahead of big companies like AT&T, Mr. Neal delivered a confident response. “We certainly think that our product stands on our own. The pressure to innovate comes from our customers, not other companies.” He also added that he and his associates have done a little field research on AT&T’s service. “We’ve called their customer care, and they haven’t heard of that.” “What’s going to be challenging for a big company is speaking simultaneously to different markets,” said Neal. The best that the big telecoms have done for kids and cell phones is the family plan. However, these plans are not regulated, and secondary lines routinely go over their plans, causing headaches and thin wallets in the parental world. For kajeet, though, this is their only business. “This is what we do. We totally focus on this.” One feature slated for introduction in the not so distant future is GPS location technology. All new phones are equipped with GPS devices, which are mostly used for directional assistance. However, there is an added power for parents: They can have the peace of mind of knowing where their kids are. This is, of course, a bit controversial; should parents be allowed to perpetually spy on their kids? “The market is still digesting location technology,” says Neal. “We’re not rushing into the market with it. There is a demand, and we want to give our customers the most choices. We’ll do it very carefully, very soberly, while considering customer feedback.” It’s a slippery slope, and it appears kajeet is doing its best to balance both ends of the beam. The word on the street There are other uses for the Series B funding beyond handsets. Specifically, Neal and his team are looking to “expand marketing and expand our distribution channels.” If you haven’t seen a kajeet ad on TV, though, don’t worry; you’re not alone. They’ve had four years to decide how to market the product, and what they’ve come up with is little short of genius. We’ve long protested commercials as useless interruptions; we’re more apt to be contemptuous of a product because we saw its commercial than we are to buy it. It’s different with kids, though. They watch more TV than the average adult, so television advertising still makes sense for them. For its TV outlets, kajeet chose Nickelodeon and Cartoon Network. Their first commercial can be found here, and once you view it you can see what they’re getting at. However, we asked Mr. Neal why we had never seen a kajeet ad on any of our channels. Surely they want to market to parents as well as kids, right? “Our marketing money for kids goes to TV and Internet. For adults, we mainly target moms, and it’s all print and Internet.” The reviews on family blogs are nothing short of stellar. From Seek the Unique, a blog on the Disney Family network:

As parents, we are constantly “pitched” by companies and brands that promote the idea that they want to “help kids” or help families. Kajeet and Daniel Neal ACTUALLY mean it. Seriously, I was blown away but the conversation with Daniel Neal about the company and how he and his team developed it. Daniel is a father of “tweens” and so are the other founders. They created Kajeet and the services that go with it as PARENTS—-then they decided to sell it. I am telling everyone who will listen what I think of this company and how much credibility this brand has with me.
From another family blog, “…And Miles To Go Before We Sleep…”:
A wonderful choice of mobile communication for tweens and above giving mom and dad the piece of mind they need and your child the independence they crave!
Now that we think about it, we don’t have kids. The only channels we watch that would market to parents are our sports programs. And, to be honest, the last thing dad’s thinking about while watching two teams beat the crap out of each other is his kid’s cell phone. So kudos to kajeet for understanding the workings of the market and how to best penetrate it. Safety issues A study was released last week regarding the effect of cell phone use on brain function. While the finding was that any cell phone effect on brain function was negligible, there was a warning attached regarding the use of cell phones by children. There simply isn’t enough data available to make a real assessment of a cell phone’s effect on a child’s undeveloped mind. One of the advantages to having four years of research and testing is that you can address issues like this head-on. Daniel Neal knew of this issue, and since he has children of his own, wanted to make sure that he wasn’t putting his or other kids at undue risk. “Before I even incorporated the company, I did a lot of research on nonionizing radiation. Dr. Martha Linnett was helpful to me by sharing studies from around the world.” To Neal, it boils down this. There is no scientific data that makes any connection to cell phone usage and decreased brain function, whether in a child or adult. He does concede, though, that there are many places where data simply does not exist. But where it can be found, there is nothing harmful. However, that’s the really the point. “It doesn’t matter what science says,” says Neal. “If the parent is concerned, the parent is concerned, and that’s all that matters.” And kajeet recognizes parental concerns. They’ve taken measures to reduce any possible risk involved with kids using cell phones. For instance, all phones are shipped with ear buds, so that the phone itself need not be pressed against a child’s ear. “We looked for and utilize speakerphones,” said Neal, noting that kids of that age like to share their conversations with the speakerphone. “We want to be the ones to do it right,” he says. When asked if he thought there should be an age floor for cell phone users, Neal said that it wasn’t really up to him. “It’s an important family decision. We would be the last company to say when a kid should get one, or if a kid should have one.” A company unlike the rest “At the end of the day, we are not a cell phone company,” says Neal. “We are a computer company that connects through networks.” If our experience with the company and our conversation with Mr. Neal is any indication, they do a good job with connecting people. Indeed, kajeet has a leg up on the competition. They’ve had plenty of time to do their homework, and it shows in the product and service. ]]>

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  1. CynicalStooj on September 24, 2007 at 9:46 am

    Brainwash them early and make them happy consumers. Kids have got to learn that ‘want’ and ‘need’ are the same word.

  2. Jessica on September 24, 2007 at 9:47 am

    I love that there is no contract for this service. Parents can try it out and see if it suits their needs and the needs of their young ones.
    Time management tools for the parents are a great idea, as well as the thought of giving the kids decent hardware.
    “The main premise of the business is that our customers are smarter and more sophisticated than people give them credit for…they can use phones more advanced than their parents can.”
    It is so true!

  3. innocent consumer on December 6, 2007 at 10:50 am

    The unit itself appears flimsy. The use of my debit info has been abused with no compensation. need I say more? I think I’ll stick with Sprint.

  4. Jean on January 12, 2008 at 10:12 pm

    Kajeet recently canned 40% of its staff. I saw a group of them celebrating their boss and peers being let go over champagne. Stupid, your next. Be careful if you bought one, insiders say they’ll fold in 3-6 months and you’ll be stuck with a non-working phone and prepaid card!!!

  5. JeanToo on January 14, 2008 at 12:56 pm

    Jean: It was more like 15%, not 40%, and for the most part, those laid off were excess dead weight. The boss being celebrated was the ex-CMO, and his departure is a big step in the right direction for kajeet, imho. Don’t count these guys out by a longshot.

  6. Diana on January 18, 2008 at 11:45 pm

    I think kajeet will do extremely well with the “tween” market. However, I believe most parents of this age group would be interested in having a GPS feature to know where their child is at any given time. I have read all the articles about the “privacy” concerns the founders have and it being a “slippery slope” but it is ridiculous that a child that age should have “privacy” regarding his whereabouts. This is a security concern that I’m sure every parent has in this day and age. I really hope they reconsider and other parents speak out.

  7. Kris on March 24, 2009 at 5:47 pm

    Yes but if your a kid like me who’s parents won’t pay for a cell but want it,
    Its about
    $115 In access charges
    $120 for 100 min per month
    $120 for 100 txts per month
    $170 for the LG Rumor that I want
    overall it adds up to $525 for the first year. Sorry but I cant afford that

  8. cindy on May 15, 2009 at 12:47 pm

    great service as far as gps for the kids a little pricy for minutes when you can do a cell phone family plan cheeper and watch out for the false advertising on their rebates…you will NEVER get the checks they promise
    and they will keep giving you the runaround because customer care says they dont work directly for kajeet???

  9. OmegaWolf747 on June 9, 2009 at 8:44 pm

    Kajeet phones do have GPS that parents can check on their kids’ whereabouts with.

  10. kristopher sans on August 18, 2009 at 4:04 pm

    Kajeet has been promising me a rebate check for 6 months! don’t use this company!!!

  11. Christine Yereb on September 16, 2009 at 8:57 am

    My daughter has a phone through you. Her grandma was the one that set it up for her. We do not talk to grandma now. I was wondering how I could put minutes on her phone without knowing how grandma set it up?

  12. angie on October 21, 2010 at 4:08 pm

    I have had a Kajeet phone for two months now, and the time manager and parental controls will not work. I have spent 12 hours in 7-8 phone calls in the last 2 months, always being promised a non existant call back. Still waiting. Horrible customer care! Do not fall for this, I haven’t cancelled since I spent a fortune on a phone…………..Now I”m stuck!

  13. Ryan on October 22, 2010 at 9:16 am

    Hi Angie,
    I am an employee here at kajeet (not customer service) and I really want to help you resolve this issue. I am very sorry for the inconvenience this has caused you and the wasted time on the phone but I will do my best to make this right! If you could, please email me your account details and your specific issue. My email address is rmcburney@kajeet.com. Thanks Angie!