New MVNO Simple Mobile offers unlimited plans
Boost Mobile introduced its $50 unlimited talk, text, and Web plan, a number of prepaid companies have switched to a similar offering. We’ve even seen a number of new carriers pop up with a similar offer. The latest, as we learned yesterday, is Simple Mobile. It’s an MVNO, and judging by the coverage map, it operates on the T-Mobile network. This is a rarity — I can’t recall any other MVNOs using T-Mobile. Simple Mobile offers unlimited plans on three simple tiers. First is unlimited talk, which costs $40 per month. Adding text messaging, both domestic and international, is another $5. Finally, for those using data-heavy devices, the $50 plan adds 20MB Web, IM, MMS, email, and social networking. Customers can also add unlimited international long distance for $10 per month, and for $5 can add another 20MB of data. One advantage of Simple Mobile is that it allows customers to activate their own approved GSM handsets. They keep a list of approved devices, which features many advanced models. The only drawback is that the customer must unlock the phone. This is in contrast to some CDMA carriers, which will flash the phone on the spot. Simple Mobile also has six phones of its own: The Alcaltel Tribe OT-800, the Alcatel OT-363, the Alcatel OT-303, the Nokia 6030, the BlackBerry Pearl Flip, and the Motorola RAZR. Those appear on the website, but there is no purchasing method at the moment. For more information on the availability of Simple Mobile, check out their website.]]>
Keep a close eye on these guys. They have been linked to failed Verizon mvno and scam gsm unlimited carrier Zebra Gsm.
One Master Agent on the West Coast said they are not going to be really till Nov. 27. Another dealer in Florida just received his first sims, which prove that they are real. But no activated phones as of yet. Stay tuned.
They are offering a good deal, if they stay around for more then a few months. Right now, there are three other prepaid unlimited gsm carriers and none of them 1) are as cheap overall as a cdma carrier. 2) offer as much for the dollar as a cdma carrier.
We will see how simple it is for Simple.
They got my e-mail from being signed up to ZebraGSM and I cannot trust anything coming from them. A company which send my store their promotions is pushing this Simple Mobile pretty hard. And they say they have a demo line which pushes them towards the possibility of it being real. I still have my doubts.
Guys, I just switched from tmobile to simple mobile. And i gotta say they are pretty good, and yes its 3G 🙂 . As of right now they only offers 20mb of data and another 20mb for $5.00. They have told me that unlimited data will be coming soon, hopefully by the end of the month.
anyways, i’ve been using the service all day and not 1 drop call, and the quality is very clear, on a scale from 1-10, +10 . i love it. its simple and i got it .. no tax or fees. oh yeah love the world calling thats a plus.
sorry i ment to say world texting…
This company is a SCAM, I ordered a card on their website and they will not give me my money back. I never received what i ordered and they just keep giving my the run around. Do your self a favor and go with another company.
well I have oredered 2 sim cards and recieved them within 2 days, the service is great but I dont recommend it for the internet. I have a iphone and hate the 20 mb, but i guess thats what you get for such a cheap plan. hopefully they come with unlimited internet really soon or i would have to drop them like a bad habit. other than the internet all is well excellent service, there is a wait time about 5 min to talk to customer service
I have signed on to Simple Mobile and love them. I can text my family in the UK as well as friends around the US. The lines are crystal clear and the texts are sent/received without issue. They are a new company but working on the simplified model that the rest of the world has. I have dealt with their customer service reps twice and both times I have been helped out brilliantly. I did not ever want to sign a contract again and am so happy to have a company with great prices that makes this possible. 🙂
does simple mobile work on an unlocked 2g iphone? i’m debating to cancel tmobile, but want to make sure this works. i have to cancel my contract w/ tmobile and dont want to be out anymore money. please, i need some feedback.
thx
your iphone will work.
Im a dealer in South Florida, i recieved my shipment of sims about three days ago I activated 5 accounts all work perfectly, no dropped calls. iPhone 3G is having some problems but over all great.
I am a dealer in north texas and I just received my shipment of sims, I have activated a few and it works great, I have also activated a Blackberry Storm 1 with a simple mobile sims and everything works great, even the internet you just have to download the Mini Opera Browser, but I can’st seem to be able to activate my personal email Yahoo. I guess that is the only draw back. I do use my email on my phone so I am going to have to cancel and go back to Sprint with the simply everything plan since I do use my email on my smartphone alot. But other than that Simple Mobile is great if you just want to do the unlimited talk, text & web.
Do not waste your money with simple mobile. I purchased my simple mobile Sim card from a dealership and it worked fine, until about 21 hours later. It was terminated the next day due to “excessive and/or burdensome usage.” So unless I became a telemarketer overnight, I obviously called customer support. And it will take a while because they loop the options with you every time. When I finally reached an agent at night, she told me it was going to work the next day and with the hint from my first sentence you can guess it didn’t. I was patient and called everyday but its continues to loop me, and then when I reached an agent I received the same answer of sending tickets.
Whats funny is that when I call my simple number, someone who has a plan with T-mobile answers, and apparently its been his number for a while.
But the worst part of simple mobile is CORPORATE, because they do not care about what their customers service is like, or the inconvenience they impose on them. They act the same way a scam does, with absence when things go wrong.
I recommend to NOT PURCHASE a simple mobile plan and just go to a real phone company that cares. T-mobile has a pretty good no contract plan.
I had for few days now. It works great, even better than my ATT plan. I intend to cancel my ATT account and add buy another sim card for my daughter with simple mobile.
The only thing so far I like is the unlimited minutes. The reception is not always good and when you check your voicemail if your phone is off you do not have a prompt that can tell you where the call came from. If you travel have a back up phone because of the reception. I fairly recommend simple mobile .
Recently, Apple made a huge error in a patch on their software and it unfortenately has disabled service providers to use their iPhones and what not. Customers are mad at Apple and if Apple does not fix this error they’ll loose a lot of their customers.
I bought 3 sim cards with internet service and havent been able 2 use the internet on it. The unlimited talk and text and great but the unterent is awful I mean awful as hell!!! and customer service act as if they dont know a damn thing. I have a G1 and 2 samsurg gravity and we cant use the internet @ all on the G1 and the other 2 cant check emails and cant go 2 a lot of web sites which is bullshit. Like I said the talk and text is great but when it comes 2 using the internet its awful. They are cheaper then Tmoblie but Im paying 4 something im not using..Help!
this service is being used through t mobile’s old GSM server. So all new phones run on 3G. hence the problem with cell service! And for the record T mobile has ok service Att is the best no dropped calls in 6 years.
this will be my second month with simple mobile. i don’t use their current data package as i feel 50-150mb’s wouldn’t do justice for my android phone. for those that can’t use the internet, you need “opera mini”. its basically a secondary browser, after all you can’t expect your net to work through tmobile2go can you? i don’t have anything to complain about them. i havn’t had dropped calls but some of my friends say they recieve my text late but that could be due to the high volumes of messages. overall they seem to be a solid company and if they do happen to fail i won’t be out anything much. i only pay 40 a month for talk/text, lower than any other carrier. and for the people that read the bad comments, its natural for every company to have its fair share of bad feedback. those comments were probabaly put up because of human emotion where the tech or the customer did not agree with each other. i am enjoying contract free unlimited.
Can I ask those who are using the service a quick question?I’m in Ireland and have bought a sim card and unlimited talk and text plan (in the US) for one month.Have received the sim card in the post.Will the plan I bought be automatically activated when I activate the line?
I know it’s a stupid question and I’ve tried emailing them to make sure but haven’t gotten a response.
This service is great! Excellent coverage, fast 3G network. I ordered it through a T-Mobile guy so that might be the way to go rather than do it yourself from their website. Can’t wait for the unlimited web…
You will not be able to make the website work. None of the forms will work, and you’ll go mad trying.
Next, you’ll try customer service. I spent an hour last night trying to contact a human, with no luck. Then, 3 different tech support people, who don’t understand how their website works (or doesn’t), will give you conflicting information (the server is down, try again in 1hr/3hr/24hrs). I want to support Simple Mobile for their low prices and unlimited options, but they barely seem able to function on the business end. My first month (once I got a manager to manipulate the website for me) tells me the service works, so I hope they pull it together….soon.
So far I’ve been using this phone for 6 weeks and it’s crap service. The sales rep ripped me off and sold me a phone that is not even used in the US, it’s for Australia. It took them a week to port my old number over from US Cellular to My Simple Mobile. The first week I missed an important call for a job opportunity; I got the persons voice mail but the phone never rang and her number never showed up. Then a few days later my cousin told me she left me a vm that I never got! This past week I’ve been having issues not being able to send texts, and when I recieve a text from someone it repeats about 5 times. Another issue – when you’re talking ot someone you hear this weird beep, like your conversation is being recorded.
Just switched from Sprint to Simplemobile on my unlocked iphone and it’s awesome. It’s Edge only which is 2G but it’s great to get unlimited everything for $60 with no contracts. 3G on other phones is available though.
SIMPLE MOBILE SUCKS EVERYTIME I TRY TO CALL SOMEONE IT SAYS PHONE NETWORK BUSY IT HAS BEEN DOING THAT FOR 2 DYAS NOW I CANT EVEN SEE GET MY VOICEMAIL
..I think its not bad at all, I switch from t mobil 2 wks ago, everything fine, but they only give you 100MB for internet use, I got a textthat I need to buy more DATA.
you guys need to tell us what city you’re from. i’m curious to know more about simple mobile but want to know what cities have good and which ones have bad reception.
I’ve using Simple Mobile on my iphone over a week and it’s great!!!! works so much better for me than my co-worker who has an iphone with tmobile service… I recommend this company to anyone!!! really it’s awesome!!! no problems with calls, text, and the internet it’s really fast, i’m able to use every aplcation from app store and itunes!!!
worst customer service you can imagine would not recommend simplemobile to my worst enemy.
SIMPLE MOBILE SUCKS , DO YOURSELVES A FAVOR STAY AWAY FROM THE DATA SERVICE. DO NOT PURCHASE THE DATA PLAN AT ALL IT IS NOT UNLIMITED YOU ARE GIVEN A CERTAIN AMOUNT OF DATA ,IF YOU THE INTERNET EXCESSIVELY BY THEIR TERMS AND PERCEPTION THEY CUT YOU OFF. HOW CAN YOU OVER USE SOMETHING THAT IS UNLIMITED??? DROP CALLS AS WELL NOT THE GREATEST CHEAP SERVICE
I am the happiest man to use My simple mobile…its an awesome service…extremely cheap…..no other networks offers this much in this price…I enjoy unlimited calls, ans sms both domestically and internationally..the free international sms is a blessing for those who need to stay in touch with friends and family in other countries…I would recommend this service to every one..
The data plan cap is 1GB per month–NOT UNLIMITED. It is very very hard to get through to customer service.
Prepaid is a case of ‘you get what you pay for’; sure it’s good for those few folks who use very few minutes, but for anyone who needs a decent amount of talk time/texts, etc… prepaid isn’t the answer.
THIS MOBILE NETWORK SUCKS………………DONT SWITCH TO THEM BECAUSE YOU WILL BE GREATLY MISTAKEN. tHEY DONT SUPPORT MMS FOR MOST PHONES. THE APPS ON BB WONT WORK AND YOU WILL BE STUCK WITH A 500 DOLLAR PHONE THAT DOES ABSOLUTELY NOTHING
i have a $40 plan…and my last month usage was..
minutes:1355
texts: 540(including international)
compare this with the amount ul have to pay for the same usage with at&t and t-mobile and u wil understand the difference
will i be able to get the web on my G1 with the mini Opera Browser??? and how does this UNLIMITED WEB work because i live on the web threw my phone =)
email me your responses please @ joelinehernandez@yahoo.com thax
i just installed mine into my iphone. my net doesnt work at all. comes up with “the connection to the server “pop3.live.com” failed” do i just need to change a setting or is it simple mobile as ive neva had data on this phone unless it came from my wireless at home
1. There is no costumer support. Period.
2. Data plan is LIMITED.
3. Headache to setup MMS, e-mail, etc.
4. Calls droped.
5. Internet sporadic, slow.
Simple mobile = SUCKS!
had service for two months, generally happy with it. Apps on black berry dont work and customer service sucks, particularly paying the bill. Reception is way better for me then att and still worth saving 50 dollars a month. i Recommend if you are willing to put up with some crap
pss i was able to use my att blackberry and unlock it, rather then buy a new phone like i would if i used metro pcs. Unfortunatley not fully synced with blackberry and cant use bbm or other apps.
Anyone recommend this new GSM unlimited plan for $60.00 a month
I have had simple mobile for 2 days now and i do not like it. The Internet is very slow!!! I switched to this bs company from t-mobile. I will be going back to t- mobile next month. Simple mobile simply sucks!!! I can’t wait until next month to cancel this terrible service.
I live in Ny and I got simple for my iPhone 3GS. Not that happy that the mms was hard to set up but the $50 plan works. I’m usually close to a wifi hot spot. So I don’t freak out over data. I’m very good. You usually have the same coverage as t-mobile customers. Only down size is data but calls and text is great.
It is a scam .. they dont tell u that your phone will or will not work .. They will tell u it will work .. Then take your money and when it doesnt work .. they will refuse a refund of your money …Bottom line they are the worst and u will lose your numbers.. your contacts out of your phone and You will have to choose another provbider .. they are horrible ….
It is what it is. Prepaid phone service. I’m in California and travel throughout the state for work. Reception has been comparable to other contract carriers, not really better or worse. It has worked better than other pre-paid providers. It has come up short on the data plan though. I use an iPhone 4 and could’t get the data plan to work. I checked on you tube and found the needed link. The phone immediately worked! It was a little slower than the BlackBerry I was used to using but it still worked. unfortunately, two days later, data has stopped functioning all together and I haven’t been able to get it back on. The website has been useless and customer
service has been non-existent. At least I still have wi-fi. If your expectations are low, this would be the way to go. If you expect over-reaching things like your phone and all apps to actually work or that you will get any helpful assistance through customer service just remember, you get what you pay for
Im thinkiong about joing simple wireless. Im a business guy and I need web on my phone to check and send emails from anywhere. Do you think simple wireless is the answer?
Their customer service SUCKS! Worst service I have EVER dealt with. They DON’T answer the phones, but have no problem shutting your service off an HOUR after your bills due. CAN’T get into my account on the website. Apparently their retailers don’t know how to follow simple password instructions. Good coverage. TERRIBLE service. I would NOT recommend it. Stick with cricket. At least THEY answer the phone.
I have been selling simple mobile for 2 months and all my customers are happy, and simple mobile gives you instructions on applying apps and the web to your phone, just read. I switched over from tmobile and saving $30 a month from the flex plan.I have been very happy with the plan.
I live in Brooklyn N.Y. and i am using simple mobile for almost a month.I have the $40 plan (Talk n text) and so far its pretty good,i noticed the signal is strong but sometime i hear static.I use the phone a lot and text a little i never dropped a call, my friend has verizon and he drops calls more than me.I used 1600 minutes so far and not cut off yet(I hope there is no cap on voice calls)Ive been reading that the unlimited data has a cap of 1000 MB, thats not unlimited.another thing is that i am using a t-mobile phone thats not unlocked so i think that any t-moble phone will work and i call a friend that uses t-mobile pre paid and he says that when we talk his minutes does not get deducted from his plan(makes me wonder if t-mobile owns simple mobile).
well for those of you that have complaints, I say look into straight talk from walmart, it runs on verizon’s network which I dont need to mention is the best! and they have a $30 plan which gives 1000 talk and 1000 txt and 30mb of web. they also have unlimited plan that is just $45 and you can have it on “auto refil” so no headaches with forgetting to buy time! check them out, Im loving it and Im picky p.s.they have cool phones on the website
i have unlimited plan $60, very similar to t mobile, i have unlimited internet, sms picture not working, the coustumer service its really bad!!!! they have all to be a good company but the coustumer service its really bad
I’ve been using Simple Mobile for almost a week and their customer service is the shittiest I ever seen. If you guys are complaining about it’s poor serice try going to the Better Business Bureau and file a complaint. This company is the worst I ever seen. You’re better off going with other major companies like Verison, Sprint, T-mobile, or even AT&T.
I shopping around for cell phone plan and notice that it is very difficult to contact simple mobile over the phone. Today i look at their website again to see if they change their plans and no information is post on website about the plans. The unlimitied talk/text plan looks ok,and only complaints are about data,MMS set up and customer service.
Mopogirl, Straight talk texting does not include international texting. They charge extra for international text. Plus, there phones are outdated. Cricket and Straight talk plans doesn’t include international text not even to Canada and couple with there outdated phones make many folks bypass their cheap plans.
this is true?
I was suckered into a new mobile phone plan with a new company called Simple Mobile. They are a T-mobile MVNO (essentially a reseller) claiming to offer UNLIMITED talk, text, and data for $60/mo.
The reality is… Their $60 plan is NOT unlimited. When you hit 1000MB in one month your data service is simply terminated without warning.
They will offer to sell you an additional 100MB for $10. This policy is not stated anywhere on their website. If you call or write and complain, they will simply tell you to go elsewhere and will not provide any refund.
”
I can already imagine some readers will say “Too bad Eric, you were trying to game the system by overusing an unlimited plan when we all know there is no such thing.” But that’s what makes this annoying: we all know there’s no such thing, yet here is a carrier still advertising as much, which seems like a textbook example of false advertising.
Besides, readers here and on Howard Forums tend to know a little more about the details of cellular agreements. That doesn’t mean everyone does, and you shouldn’t have to possess hidden knowledge of how cellphone plans work when the point of fine print is to disclose everything before signing up.
The fine print on the bottom of the “Plans” page says that the plan can be terminated for “abusive conduct or abnormal call pattern(s),” but I couldn’t find any other fine print that defines abusive or abnormal behavior as “heavy data usage,” nor could I find mention of a maximum usage cap of 1000 MB or any other amount.
Here’s what I found on the Terms & Conditions page (emphasis mine):
“
8. Charges and Call Details. You may review your call and charge details on our website at http://www.mysimplemobile.com/myaccount. Domestic and Puerto Rico data usage is billed in full-kilobyte increments and is rounded up to the next full-kilobyte increment at the end of each data session. If you are on a metered data plan, and exceed your data limit, you may purchase an additional data plan to resume data usage. [This is what happened to Eric, although he was not on a metered plan. -Ed.] We do not guarantee that you will not receive spam or other unsolicited messages, and you agree that we are not liable for such messages.
[…]
15. Misuse of Service or Device. You agree not to misuse the Service or any Device, including: (a) reselling or rebilling our Service; (b) using the Service or Device to engage in unlawful activity, or engaging in conduct that adversely affects our customers, employees, business, or any other person(s), or that interferes with our operations, network, reputation, or ability to provide quality service; (c) tampering with or modifying your Device; (d) “spamming” or engaging in other abusive or unsolicited communications; (e) reselling Simple Mobile Devices for profit, or tampering with, reprogramming or altering Devices for the purpose of reselling the Device; or (f) assisting or facilitating anyone else in any of the above activities. You agree that you won’t install, deploy, or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate a transmitted RF signal. You agree that a violation of this section harms Simple Mobile, which cannot be fully redressed by money damages, and that Simple Mobile shall be entitled to immediate injunctive relief in addition to all other remedies available.
”
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DATA PLANS, UNLIMITED, SIMPLE MOBILE, FALSE
some areas in Broklyn N.Y. dont have service, one i noticed today was the PARK SLOPE area. i would recomend if interested in getting this service find out from a simple mobile retailer if your area is covered.Dont check the website or call they will only tell you about your zip code, go to a retailer,so just in case you can get what ever you paid back if you cant get service.
I have Simple mobile. Its been almost a month. Im using the Iphone 3Gs. It only runs on EDGE because this is an ATT phone so its not built to pick up ATT’s 3G signal. However the reception and call quality is the same as T-mobile. I live in Los Angeles, CA . I have pretty good reception and my texts are not delayed. My calls are going through pretty well.
I recently swithced from T-Mobile to Simple Mobile. I have a Motorola CLIQ and all the apps work just like they were working with T-Mobile. I was paying over $100 a month for 1500 minutes, 400 text messages & unlimited data. Well I now pay only $60 for UNLIMITED EVERYTHING!!!
I am saving a lot of money for the same great service. I was with T-Mobile for over five years and I was happy but I am glad I don’t have to pay anymore taxes & fees. Whoever wrote the review on this page is way off SIMPLE MOBILE has new plans and great customer service. I wouldn’t go anywhere else.
I love it ,I’m using simple mobile for 5 month no prob at all.I know it works on t-mobile network , so if you don’t simple don’t go to t-mobile they have the same network.for sure better than mero pcs.
blackberry will be working 100% on sep 6 for $65 not bad.
At the end of the day it’s perpaid Service you will save $$$$.
simple mobile ben around for less than 2 years.i know the will be the best prepaid company US.
I bought a phone from simple mobile, a store in Orlando, on Central Florida Parkway and after less than 2 months it turned off several times till it would work anymore. Now i have been waiting for 3 weeks to fix it and still didn’t get it back.
SUCKS, I AM AGREE WITH THE COMMENT CARMEN WROTE…
not able to send txt and pic through simple mobil and Iphones
I’ve been using Simple Mobile service since July on the $60 unlimited everything plan and I LOVE IT! The only downside is NO 3-way calling, but I learned that’s the same with ALL prepaid companies like Boost & Metro.
Simple Moble in Los Angeles is working very well.
No drop calls yet and the Internet service works but a bit slow.
Using an iPhone 2g unlocked
please help can yu helt me how to configure motorola cliq. i just unlocked it today but did not know how to configure it to work with simplemobile.
thanks for your help
They have by far the worse rudest careless customer service ever.They Lie and Lie and Lie
i ordered a sim on sep 1st and just got it today sep 16th, every and each time i called they insisted they shipped it on the 3rd,well they LIED they shipped it on the 14th and is printed on the envelop.when it took that long i requested my money back, customer service rep actually told me to shuv my money up my A$$! i was shocked to hear that language on the phone, yes i was very upset on the phone and its my right specially that i waited 2 weeks and i found out they were lying to me about shipping it but i never used any bad language. and yes my friends internet was cut off after 1000 mb and when he called they were so rude to him and told him to switch to a different carrier if he doesnt like it. Bottom line Tmobile rocks, im glad i didnt disconnect it yet,im disputing simple mobile charges with my dredit card company, they said if i dont like it i need to ship back the sim and they will charge me a retocking fee…TERRIBLE CUSTOMER SERVICE AND BUNCH OF LIES
you get what you pay for as they say. this is the worse companyever when it comes to customer service and honesty.if you dont mind fighting with’em and get used to be hung up on and being disrespected in return of saving then go for it. my sister had a nightmare with them and she dropped their service
I would say that this company is still very new.it’s an mvno of t-moble.For $40 a month for pretty good service you should double check to see if your area has coverage.Use any unlocked GSM phone and you shouldn’t have any reason to call customer service.The only thing that im not sure of is the data and web.
would you suggest this simple mobile company with the iphone 4 im seriously thinking about it but after the bad reviews its making me think twice????
SIMPLE MOBILE SUCKS!!!
i have been using my t-mobile blackberry8520 with a simplemobile sim card… needless to say… i cant access my pics nor my music… its not compatible with blackberry desktop… their customer svce is basically nonexistent … i called for 3 days and on the 4th day i was able to finally speak with a rep who was not able to help with my problems… this month is almost over, and so is simple… hopefully metropcs will be easier to use!!
I have activated several simple mobiles. They are cheap compared to other carriers and no contract companies. It works fairly good and for those who writes bad reviews about the c. Services… You get what you paid for…
@Hellen Simple Mobile does not yet support the BIS (Blackberry Internet Service)that is something that should have been explained to you. They are scheduled to release it this quarter, as far as the the web data it varies. The 50$ plan comes with 20mb of data with the option to purchase more. Right now it is mainly for unlimited talk and text and targets that market.
I live in Brooklyn N.Y.and i have been using simple mobile for three Months.I have the $40 plan and it seems to be working fine.The only complaint that i have is sometimes the call goes from loud to low,the first month i had the service i was hearing static on calls.Some one told me that it runs on the old T-mobile network,and now T-mobile has great pre paid plans.So Starting next month i will be going to T-mobile pre paid.I cant trust a company that uses old servers on a very good network.
i just have simple mobile and it works wonderful
I have been looking into Simple Mobile, have been with Tmo since 02, have ported twice, once to sprint and another time to alltel. Sprint didnt get service where I work, so there was no point. Alltel sold me a phone under premises that updates would be coming that never came but instead Verizon. Tmobile recently has been providing shoddy customer service at best the last couple of years hence, the ports but couldnt find a company that matched service & phone @ a decent price. Currently looking to activate HD2 or Samsung Gravity Touch on Simple Mobile in Mobile, AL or Birmingham, AL area. Any feedback?
I understand its similar to T-mobile. T-mobile has been a nightmare to be. Lousy customer service. Horrible… They left me waiting forever to port my number from Flexpay to prepaid.Friday requested, saturday to store, nothing could be done. Sunday night, I am still without a phone line.
I wonder if there is a difference in their flexpay and prepaid lines, as I had much better reception with their regular lines. Salesman lied to me, told me I would pay around 95 unlimted everything tax included. Then I called billing told me it was going to be 128… So went to prepaid.
Guys, I am stuck with tmos bill and I desperate want to leave the billing stuff. I purchase and expensive HTC D2 phone and I like the idea of being able to use with a different provider than tmob. But with all the comments, I am overwhelmed with doubts. Can someone help me out to make a decision. All I want its not having a phone that cost me so much just sitting in my drawer.
I left Metro PCS because starting around september 2010 I started getting a lot of drop calls. No calls lasted more than 11 minutes. I had them for years till this problem arose. So I tried t-mobile prepaid and mysimple mobile. My simple mobile had such a bad quality in the communication, not even customer service could hear me. Constant breaking up. Same phone with a t-mobile prepaid worked clearly. I rather pay $10 more for quality. I can tell you its not as good as T-mobile. I wish someone would have spared me the time, and posted this before. Lousy customer service. I cancelled immediately, and still waiting for my email and authorization codes for me refund.
Talked to a T-mobile rep today. I renewed my prepaid.
His explanation for my prevous post on Mysimple mobile: their customer service is oversees, that’s why its so horrible reception.
He explained it should be close enough to T-mobile’s because its running off t-mob network. He also explained that there are level of preferences, and for example government officials will get priority level, then their technicians, then other groups follow.
Also he elaborated in the issues I had with Metro PCS. According to him its tower capacity problems. Too many people at certain time dail in, and that causes drop calls.
It made sense, he seemed knowledgable. Will stick to Tmob for a while. Their $50 plan has unlimit. txt talk and some light internet. Good for now..
spent 2 hours researching simple mobile for my dear cousin. hope you’ll find this braindump useful:
probably the only mvno using t-mobile (old towers).
unlimited data is actually limited to 1gb.
you cannot do 3-way/conference calling.
terms don’t allow you to use cell line as dial-up modem (tethering), but if you have a t-mob android 2.2+ you could tether, or run an iphone tether app (on edge/slow).
some users say there are many missing texts & voicemails, others say none missing (probably location- specific).
if you have an at&t phone (all iphones) then you’ll only run on edge (no 3g). pandora works ok on edge.
many dropped calls (location specific).
mms may not work (or hard to config).
internet sporadic/slow (according to ex t-mobile users using same phone same location).
cannot use data and voice simultaneously (at least on edge/iphone).
worst customer service, so pray you don’t need it.
some areas covered by t-mobile apparently aren’t covered by simple mobile (old vs new towers?).
good thing: no extra taxes/fees (t-mobile charged ~20% taxes).
more call quality issues: sometimes the call goes from loud to low; hearing static on calls; constant breaking up (maybe location specific).
no ringback tones.
no call forwarding so can’t fully utilize google voice — some voicemails will go to local v.m. rather than google voice, say if the person called your real #, not your gv # and you didn’t answer, or if your phone was off and someone called your gv #, it probably won’t go to gv v.m. but rather immediately to the local v.m.
new prepaid sim costs $4 on ebay so if using gv, when you leave the country for a month+, just setup gv with the new sim phone #.
sign up cost $30, porting # costs $25.
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hence my suggestion to my cousin: find someone with simple mobile in the areas you frequent to ask about/test voice call quality. instead of fixing your iphone, get a used android 2.2+ phone (i highly recommend nexus one) if you care about tethering or want data while on voice call (needed for caller id name apps like mr number). try to lower t-mobile rates to be more competitive with simple mobile once contract expires. change your phone # to 702 area code so you pay 5% taxes only with t-mobile.
Let me give everyone a piece of advise right now. DO NOT USE SIMPLE MOBILE!! I have used them for months now, and every problem i have had has never been fixed. They cant credit you for stuff that they mess up. And every time a call the customer service person sounds like they want to commite suicide its just horrible.
There online activation process would not validate a SIM after several ataempts and several minutes that turned to hours. Phoning their suport was futile. WHen i gave up and sent an email they did reply 2 hous later stating the SIM was valid and requested my pin. Unfortunately within the 5 hours spent on this project we went and purchased a t-mobile top-up.
Thank God I googled Simple Mobile (SM) before purchasing. Was plannining to get SM service, but after reading these reviews, I really don’t know. Simple Mobile sounds horrible. Back to the drawing board.
HORRIBLE COMPANY!!! Really a scam. No customer service. Will not answer tech support emails (phone does not work so cannot call tech support). This company is a total scam… and the website does not work at all.
Last month, I called Metropcs to complain that I couldn’t access my email and receive text messages on my phone The customer service associate responded: “Man, you are using a very cheap phone”. What? I told him that was a rude and unprofessional comment. It took some extra tongue-lashing before he could apologize. That same “cheap phone” was sold by Metropcs for $179.99 in Feb. 2009. I suspected that the associate was probably from a different culture where professionality’s discounted. So I did some research and found out that the he was actually based in India. That explains why I couldn’t get anything meaningful from him. I dumped Metropcs that month. I’ld rather use a service where customers are valued, even if I have to pay a little extra. Maybe Simple Mobile/T-mobile too have out-sourced their Customer Service Dept. to India.
I recently activated Simple Mobile on an Iphone 3G. Previously with a local carrier in Ohio (not AT&T). Call quality, signal strength is great. Took some time to set up mms, ut retailer told me it wouldnt work before i signed up, so getting it to work is an added benefit. Internet is not as fast as it was with AT&T on 3G, but it is faster than it was with my local carrier in Ohio (not AT&T). I called customer service and waited on hold about 5 minutes, but that’s ok. I’m not with major national carrier and don’t expect prompt service anyway.
I left simple mobile to go to t-mobile pre paid and they said they couldn’t port in my phone number cause they said that simple mobile is t-mobiles wholesaler, so after arguing for an hour with a t-mobile pre paid rep. that was based in India i got fustrated.(I have the same phone number for 11 years).Then i spoke with someone from t-mobiles contract dept.and they were more helpful.They explained to me that the reason was is that you cant go from pre paid to pre paid with the same number on the same network.So i explained that i just bought a phone and it cost me a lot.They(t-mobile rep)said they were sorry but i couldn’t keep the same number.So i did research and found a plan that was right for me and is way better than simple mobile and is just the same as t-mobile(with better coverage than t-mobile).I am using At&t pre paid $2 a day unlimited only on days used.Its way better than both of the others and the phone was at a cheap price.So far no complaints .And I got Lucky i sold my Touchscreen that i bought to use for t-mobile for more money than i bought it for.
In brief .. I have a t-mobile prepaid sim ($70 for unlimited talk/text & 2GB data) .. But i need the unlimited international texting so that i can send bulk sms to my friends back home (in kuwait) .. So .. Should i go for simple mobile ? Or stay with tmobile ?
Kuwaiti simple mobiles service isnt that good.I would recommend that you look into another prepaid service provider.
If you need international texting than i would sat that AT&T pre paid is very good.
Absolutely the worst customer service experience I have ever had. I would not recommend Simple mobile.
It is such a BAD costumer service. I spent hours trying to get my phone working.
If they do not know how to fix the problem, they just hang up on you. True Story Avoid this Company if you can. I am going back to my former carrier.
Don’t get it. My girl friend went to get a prepaid phone at t-mobile and said simple mobile is cheaper and does the same. He failed to tell us how poor the coverage is and how poor the customer service is. After one day of use I e-mailed the customer service center a question on getting ringtones with the $40 dollar plan or upgrading to the $50 plan to get them. It has been a week still no response. Not even a “we got your question e-mail, dont reply.” Just pay the extra ten dollars a month and stay with t-mobile. Your gain the money back in not buying their sim card and one month of bad service.
I RECENTLY BOUGHT A PLAN WITH THIS PEOPLE. I WANTED TO KEEP MY NUMBER THOUGH. TRIED TO CALL THEM FOR 2 MONTHS NOW THE CUSTOMER SERVICE PEOPLE HAVE NOT REPORTED TO WORK YET. WHEN THE DEAL IS TOO GOOD JUST THINK TWICE PLEASE I BEG YOU.
I just switched from Tmo to simple Mobile. It was painless: popped the sim card into my unlocked HTC Touch Pro2, activate it using their website and I was off and running. The activation process took <5 minutes. So far so good, no dropped calls, texting works great, too. I have the unlimited talk and text.
Simple mobile is more like pain in the @$$ mobile had for exactly 7 days today first day I was inlove with it I thoght best move ever day two same day three my 3g gone seemd more like 1x I calld and ask whats going on they said ohh is cuz ur using data too much and I have unlimited data lol I said all ive done is watch youtube rep sayd we dont support straming u cant do that wtf lol soo I stoped for two days no youtube nothing mayor just mms with almost neverdownloads lol and facebook today I get a text sayn ur data is about to get suspended for over usage lol I calld costomer service they say they cant help that corporate is going to call me sometime this week wow im just going to finish this month if I make it and im out… Conclusion DONT DO ITSIMPLE MOBILE SUCKS
Simple Mobile is an absolute nightmare. With a discount mobile provider I didn’t expect much from customer service. I also didn’t expect much regarding call reception. My problem is that the people working at Simple are incompetent and unwilling to correct their own mistakes.
I transferred my phone number to Simple Mobile and had the service for one month. All was going fine until I had to ReUp for the next month. Their website didn’t work. Their website is complete garbage. It’s like they didn’t want my money. So, I called customer service multiple times and nobody was able to assist me in ReUping. After 2 hours with dealing with this situation, I was finally able to ReUp. Then I’m watching TV and I receive a text saying “Welcome to Simple Mobile, here is your new number XXX-XXX-XXXX.”
After having a number for 8+ years, Simple Mobile made an error and changed my number. I called Simple Mobile immediately and I spoke to an assistant manager who basically said there was nothing they could do. He said that this had happened before, and that there was nothing he could do. He said he could try to get me a number with the same area code. The manager then offered me $10 off my next phone bill as compensation for my troubles. Was this guy kidding me. How much is your phone number worth to you?
Since I’m self employed, losing this number effects my business and my money, as many clients and vendors contact me via this number.
I was able to resolve this issue, by returning to my old service provider AT&T. The Sales department were able to recover my number for me.
A word of warning to those of you using or planning to switch to SimpleMobile. Ask yourself how much you value your phone number and if you are willing to risk losing it.
The service is good, DO NOT BUY THE $10 International Call. That is a scam, you will go crazy and the calls never work.
It is like buying a phone card, but the operator bridge is terrible. AVOID THAT.
I just switched to Simple Mobile from Tmobile, and this is the worst mistake I have done. I was advised I will have the same features as Tmobile offered me on my 79.99 plan for only 60.00 a month. FALSE… I dont have all my calling features, I CANNOT downwload any contents as I normally could. And thus is important to me to be able to download. My reception is HORRIBLE. The internet is useless. I will get disconnects, it will just freeze where I have to keep powering down my phone and cutting it back on. My textes sending and reveiving are extremely slow. I’m not a happy customer of Simple Mobile at all. I wishone on the well established phone coompanies would just put out a plan that is truely unlimited Everrything at one reasonable low rate. With good phone and customer.service reps
PLEASE STAY AWAY FROM THIS COMPANY!!!! I BELIEVE THEY TURNED MY PHONE OFF(SUSPENDED) BECAUSE I HAVE A WIFI ENABLED PH AND I DONT HAVE THE DATA PLAN. WHY WOULD YOU PAY FOR A DATA PLAN IF YOU HV WIFI????? THEY TOLD ME I VIOLATED TERMS AND CONDITIONS ON MY ACCOUNT VIA TEXT. THE NEXT DAY MY PHN WAS OFF. COLDHEARTED SIMPLE MOBILE….THE IRONY IS ITS EVERYTHING BUT SIMPLE!!!!!!!!
After reading several reviews pros and cons of the service i decided to give it a try. initially all was good. Problem 1 it doesn’t work everywhere if you not near a t-mobile tower now service. Problem 2 No picture messages, tryed calling customer service and after 30 min got hung up on. so i ported my number back out after 2 weeks. I called and asked them to give me a new number and was told my account was closed i would have to buy a new sim card and purchase more min. Wait what i still have 2 weeks left on that card?? no they will not roll the time over. its gone. My advise if you live in a major city and don’t travel outside of it much and you only want phone and text no photos or internet. go for it. otherwise stay away.
you are much better off going with straight talk. if you want to use an unlocked gsm phone, try walmart’s family mobile.
Cricket now offers free 3 way calling feature to its customers. Simple mobile doesn’t. Do these guys plan on meeting the challenges like Cricket?
This service sucks ass. Enough said.
Hey guys, It’s Tmo service but they dont have 3 way, no email to phone number, customer service takes to long to answer, MMS dont work well, web is limited. Stick with Tmo $50 plan , much better. well worth the extra $10 bucks.
Hey guys, It’s Tmo service but they dont have 3 way, no email to phone number, customer service takes to long to answer, MMS dont work well, web is limited.No 311 , 411, 611. Stick with Tmo $50 plan , much better. well worth the extra $10 bucks.