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Got a GOPHONE for neice to use for texting. Am using the unlimited talk/text. Her phone got shut off and there is no way to TALK to any one about a gophone. Email is specifically stated not for gophone users. How the hell am I supposed to find out why her phone is shut off??? Web site is a joke.

I thout i was crazy but i guess not ATT needs 2 get it 2gether there bout 2 loose all theirPar per day”customers strait talk or verizon here i come”

Nowadays, wherever I look, including phone, T.V, mobile, vehicles, and many others that are manufactured in China. Even I found on the label of the cosmetics that are written as made in China. Actually with the development of the technologies, China is able to compete with the changeable world of fashion. In addition, all the products of China made are available at a wholesale rate. Buyers and sellers want the products that are easily sold and easily to get. They prefer China Wholesale products for they could be able to get the reasonable price and to have at an attractive rate. You can be able to see the prices of the products and the range of the quality at www.mobiper.com.

it’s time for me to renew our contract the service is good but the cost for at&t is outlandish. Plus, I have yet to receive a phone upon renewal that is worth the cost on my monthly bill. And, believe it or not I live in Los Angeles and the only service store is too far, way in Beverly Hills, CA as if at&t is not robbing the poor people too. Customer Service used to be excellent now it’s down the hill. AT&T we pay too much!

i love the phones but the plan is to EXPENSIVE for $60 a month without internet !!!! that is crazy to me . . i would like straight talk phone but the phones are ugly and look really cheap . . at&t REALLY needs that plan NOW !

i dont give at&t go phone no 5 stars but it is the best that i have used so far. let’s discuss the other carriers such as virgin mobile, verizon, straighttalk, boost, sprint, tmobile. in the area of southern ohio valley those carriers don’t seem to get much signal. i’ve only had about 4 calls dropped since i had my go phone for 6 months. i started with first then decided that i would explore other companies, well back here again. i just wished they would lower the price of the unlimited talk and text and extended the days to month to month instead of every 30 days.

Well here in south TX att works best out in the middle of nowhere, cost more yes, but good. Got a new LG touchscreen and my bad, didn’t keep the receipt to take it back. It was good except contacts info software acts funny. So keep your receipt, and I never got that $50 airtime credit as well. That was the first time that has happened to me, Ive been with att a long time too, so if you need it watch out. Overall, I’ll still stay with att.

Yes, with no daily charge AT&T is now 10 cents/minute but has free mobile to mobile. Although at least one recent posting below has this wrong, the comparison tool at prepaidreviews.com is up to date.

However, with little fanfare AT&T recently dropped their daily fee on the cheapest GoPhone plan. This is official and has been verified with my actual charges. This makes AT&T GoPhone better than Verizon on cost by a long shot and as good as most of the no name companies. Wondering why there is so little known about this? (I think it happened in last 90 days.)

I started with AT&T Wireless back in 2003, which was then sold to Cingular a couple years later, only to become the “new AT&T” again! I was fairly happy with their service in Seattle, and have only had signal problems over the past few years in the Raleigh-Durham area and near the University of Maryland in College Park. After careful consideration, I switched two months ago for the simple reason that their pricing structure was too expensive – nothing was more annoying than to be charged the $1 daily access fee just because somebody text messaged me right before midnight! Their customer service has been quite good, and the ability to buy cheap replacement phones right off the shelf is very convenient. I would probably recommend AT&T to someone who prioritizes reliability over value – as I said, the pricing structure is expensive, although you may find that you get what you pay for in terms of quality.

I have had a Verizon phone, and I have had Sprint in the past (and AT&T back when it was Cingular.) I opted to go with a pick your plan option instead.

I was w/ATT for 9 yrs due to mergers of other companies. I stayed because I settled and was afraid to branch out. I have learned. Straightalk is the way to go. ATT will drop calls frequently. If you travel to wooded areas, good luck. The service will not be consistent.

Stay far away from AT&T. Customer service is lousy and there are too many exceptions to their rules.

At&t Is No Good. The service is expensive, Cust Service. Is bad at best T-mobile Gets all the awards. After Having my account from B4 the Cingular Takeover and through today I can tell You all my experiences with AT&T Help, when required, were bad and cost me. money.

omg i have had 3 go phones in my life time and i hav come up with a philosophy about these phones…..every phone that ATT has that have glitches on it are the phones they make into go phones! There was only one phone i didnt hav a problem with and that was my pantec. You know why i didnt have problems with it…. its because it wasnt a go phone! It might have had a go phone plan but i assure you that it wasnt a go phone and thats why it worked so good. GO PHONES ARE THE SOURCE OF ALL EVIL!! And if your thinking about getting your child a go phone….be prepared for complaints. I am lucky if i get 2 bars in my house while other people in my house that hav ATT regular phones get service all around m house. Simple statement: GO PHONES=PAIN AND AGONY

I use the Auto-Refill service for my GoPhone. Even so, as the end of each 3-month billing period approaches, before I am allowed to dial a number, I must listen to a message that warns that my minutes are about to expire — even though the account may have $20 or more in remaining credit. Of course the AT&T support Web site is configured so I can’t even tell them they have this problem.

I have had At&T for almost 2 years now. I have always (until this last month) used the $60 unlimited talk and text plan. I really dont use my phone too much (at least I didnt think) so I decided to try and save money this month with night/weekend plan $20 and 200 text $5. low and behold of course everyone and their mother have been calling me this month. Long story short, the $60 unlimited talk and text plan is definately worth it. My first phone I had with At&T after a few months went defective. After calling customer service and then going to a store for a visual confirmation. I was mailed boxes and instructions for returning the phone. Within one week I had my replacement phone and didnt have problems after that. Customer service has always been great for me.

I’m a kid and got the phone to just let my parents know when to pick me up after sports. I was getting random calls, texts and voice mails from debt collectors and sales calls. these calls charged me and stole all my free and prepaid minutes. My mom called customer service and they told her to use the house phone to call the annoying numbers to ask them to stop because my number was recycled to soon. I continued to get calls and went 3 miles away to an AT&T store twice. finally I got my number changed but they would not give me my free minutes. I hate this phone. Hard to text and overall lousy. Jane from customer service was a ditz and wasted 2 hours trying to explain things to her. Can’t wait to get a real phone.

Im on the plan where I have unlimited talking and texting and I was wondering if I was to download ringtones off of myxer.com and send them to my phone would that use up my unlimited talking and texting?

I have placed an order two weeks ago and haven’t heard anything since then. If there has been a delay, I should have been sent out a mail at least. I called up AT&T helpline and spoke to one of their Manila based Rep who was very difficult to understand. She informed me that my order is still in a pending status and she could not tell me the reason for the same too. Not a good experience !

to Anti-AT&T I also got one of those ebay refills but thank god the refill didn’t show up after 24hours so i started going a google search and found out all the ebay refills are done by stolen credit card numbers they people who do the refills are from china i got my money back from paypal but ebay still has not closed there ebay account, i guss you can say i am lucky the refill didn’t work

I have been with AT&T for the past 3 years under their GO-PHONE Simple Plan. I recently bought a refill card off of ebay 3 months ago and reloaded my phone. Today, I went to refill or reload my account for their super savings unlimited monthly talk and text package, and was told someone used a stolen card to refill my account from ebay. My phone number and account was canceled. I offered to forward ATT info regarding whom I recieved the refill card from, and they declined stating they were not going to pursue the issue. Their customer service leaves much to be desired as I waited for 6 hours all day to find this information out from their “SPECIALIST” department. Needless to say, I switched to Boost Mobile, and now have unlimited talk text and internet tethering on my phone for way less that waht I was paying AT&T every month. I have the conversation recorded between my self and the at&t phone “SPECIALIST”. It really is funny to listen to, especially since they don’t have a clue what they are doing. I RATE THEM AN F-

Like so many telecommunication services – all have their foibles … some more expensive (downright costly) than others.

AT&T Wireless is terrible when it comes to their 3G service-prepaid and regular. I live in the Cincinnati, Ohio area and am constantly having problems with my service. I have a lot of problems with not receiving text or picture messages, calls being dropped all the time, network being busy, calls not being clear or where you can’t hear the other person’s voice, spotty coverage, and bad customer service. No one is willing to admit that the network is overloaded and is very unreliable. 3G is always going down and you can never connect to the internet. If you go prepaid, I highly recommend Verizon or Boost, they are much better. AT&T Wireless is awful at least in the Cincinnati area.

At&t sucks i had a samsung a177 with their service and first off they charge too much 25 cents a min for talk 20 cents per text,Thats bad enough but on top of it their customer service sucks,I called them because whenever i called my family the caller id displayed a different name,I later found out they had given me a number that had been given to another customer,They told me they would fix it and didn’t they wanted to charge me 18 bucks for a new number..Then i noticed that i was being charged for things when i was not even using my phone,25cents here 20 cents there so basically they were ripping me off,The only other alternative was for me to do the unlimited plan which is 60 bucks,i don’t talk that much on my phone so that for me was out of the question,I ended up dropping at&t and buying a cheap phone with virgin mobile…Dont bother with at&t its just not worth it.

I have had a prepaid go phone since dec.2004. A short time ago I find that anyone calling from a land line to my cell phone must dail my area code even if they are in my area code. I am on the .25 cent a minute deal. And when I first got the phone you didn’t need to dail my area code from land lines and my rate was .10 cents a minute. With out letting me know my plan was changed. Want a bad deal. I have lost out on many job offers because of this and find that AT&T doesn’t have a very good custmer service Dept. I would not tell anyone to get or use Go phone.

well I’ve had my gophone since december 2009 and so far its been good to me. However, refilling my account then buying the feature seems to be the downfall. I don’t know if it is the phone, but the automated system never gets anything right. if there’s the slightest noise in the back round it tells me it ” didnt quite get that”. My issue is now that i already put money on my phone, the prompt said that i had bought my feature and it was okay to hang up. That was clearly a automated lie because its eating up the money i put on it to buy the feature in the first place. So now i have to add an additional $15.00 just to buy the feature i already dumped money into??? thats ridiculous. and i cant get through to a human with customer service…

I have used Go-Phone for about 2 years and never used up the $25 card in the 90 days that was alllowed. Now that they have changed the rates to .10 per minute, this is a phenominal deal. If you are not a heavy user this is definitely the way to go.

-My wife and I have had AT&T go-phones for several years with very little problem. We are not heavy users, and have a plan that charges 25 cents per minute. We usually put in 100 dollars at a time which is good for one year, or until you use up your minut

I’ve had my Go Phone for almost 6 years and it has been great! NEVER dropped a call. Customer Service has always been courteous and helpful. Managing my account online is easy and convenient.

I have used the gophone service for over 7 years and have been very happy. While never happy that I forget to sometimes “re-up” and loose my balance, I can only blame myself, as the terms of use clearly state that the balance is lost if not recharged before the minutes expire. It appears that I am on an old plan, but the higher charge during the day keeps me from yaking on the phone too much, which is a good thing. The lower cost during the weekend and evenings works great for me, as well. I also do not have coverage problems, though sometimes the signal can be pretty weak in certain areas. (hopefully that will improve when I get a new phone)

I went to the ATT store thinking maybe they would be more helpful,I made a mistake it seems either by phone or walking into the store that thier customer service people lack the knowledge to really help you. I find there plans confusing and i,m told something different everytime i try to get help.I feel they will tell you anything to get you to buy the service and after that your on your own . I also find that money wise most mistakes made are to there advantage. I can,t afford to to be treated like that so i,ll be going back to virgin mobile at least I can get a answer or resolve problems after a 20 minute wait.,Im still being mislead after a month by Att and with no real answers to even the most basic questions i am returning my phone and returng to virgin mobile.BYE BYE ATT

i have the samsung a177 and i loved it for the first 3 weeks. this is my first experience with a prepaid GoPhone and I am getting rid of it in a week when my first month is over. I can send out texts, but I haven’y gotten replies all day when people are telling me they’ve sent me so many messages.

HER IS MY PHONE NO.702 528-9113. MY PROBLEM IS I CAN TEXT MESSAGE TO AFRICA BUT I CANNOT RECIEVE A REPLY. BUT I RECIEVE ALL MESSAGES SENT TO ME WITHIN LAS VEGAS. WHAT IS THE PROBLEM ABOUT RECIEVING TEXT MSGS FROM GHANA AFRICA

I haven’t recieved my phone yet and are already having problems…I would just like to say that customer service is so crappy that after the 3 hours of back and forth BS I had to go through last night I wanted to bang my head into the wall. I don’t know how the service is now because I was with t-mobile, but so far it sucks, and the phone isnt even at my house yet.

Tried to set up automatic payment. (unable to access due to automatic touch of # didn’t work. called customer care – tried to make a payment- the representative told me he confirmed my payment. When I checked there was a zero balance. Called supervisor – he hung up on me . Very difficult to get to a real person to talk to and when you do they are unable to make a simple transaction. I spoke to 3 representatives and one supervisor twice who couldn’t understand any of the transactions that transpired only to pay $60. What a mess! What a waste of valuable time. I am sure that Mr. Randall Steveson will come to my rescue.

AT&T’s 3G service is really bad in the Cincinnati, Ohio/Northern Kentucky area. I have a brand new Go phone and am already getting every other call dropped, not receiving any voice or text messages, having really poor voice quality where I can hear crackling in the line, mobile web that is really slow, and poor coverage. Go with Boost or Verizon, you will be a lot happier.

I want to that what if i put 10 dollars in my prepaid phone how many minutes would that be

i want to know if you can have 2 data plans like unlimited txting and unlimited night and weekened calls

In theory the GoPhone is an inexpensive option for those of us who have limited use for a mobile phone (now that public phones are virtually extinct). Unfortunately, even though I refilled my minutes ahead of time, AT&T has once again deleted my account, claims to have no record of me, and appears to have re-assigned my phone number. This is the third time this has happened. Their customer service is abysmal – either on the web or the phone you’ll spend half of your time being misdirected to their regular mobile service that can’t help you. When you finally get to the GoPhone service, their main solution to any problem is for you to buy a new phone and start over. I’m still trying to resolve what they did with my account and minutes this time, but I am about ready to switch to another carrier. Even though it will cost more up front, in practice losing my minutes and the aggravation of dealing with AT&T’s customer disservice representatives makes the cost higher from AT&T.

I’ve just bought my “Motorola Backflip” and I have a Prepaid plan on it, It’s been going out very well for me. I have signal under tunnels, mountains, and in my house, so basically everywhere I go. AT&T is pretty expensive, but have great features. I love this service, It’s better than ALL the others I used. I love the company and the phones that they have. They have great deals on most phones. I give AT&T 2 thumbs up and 5 star! 😀

alright let me explain i bought the a177 phone ive had it 8 months well i have been fighten it the last 4 months because i spend all of my time erasing double typed letters every word i type it types the same letter 2-3 times example phhonnee i hate going back every word fixing it that drives me batty why cant it type what i type but the coverage is good and you cant help dead areas it happend it’s never been anything spilled on it ar even dropped on a hard surface to even make it do that idk as soon as the firt of the year comes ithat will be the first thing i run out and buy and it wont be one with little keys either thats another problem they need to make phones keys the sixe of your fingertips

i to have at&t prepaid on my iphone4, reception is a constant 1 bar. but i just mainly use the wifi in the house. i got the $1 a day 10 cents plan and the $19 100mb data plan. so i get 3g on the street. jailbroken and carrier unlocked.

I bought the LG touchscreen. It is horrible. I am returning it today. The touchscreen is lousy aand for some reason I cannot access the internet. I have spent approximately 3 hours on the line with their customer service who are extemely inept and hard to understand. I was disconnected several times and instead of them calling me back, I had to call back and wait again for up to 20 minutes. Horrible experience – horrible service – horrible equipment. BOOST Mobile here I come. You can buy a blackberry for Boost on Home Shopping Network for less than $200 and it includes one month air time.

AT and T has the night rate of 20 per month. I had Virgin Mobile only one month and could not add any more minutes to it because only Alex answers the phone so now I have a new phone and what to do with it.

I would rather deal with customer service than the morons in the store who do not have a clue what they are doing.

Att fails to show in their advertising that the coverage is far more restricted for go phones vs. regular cell service. They also do their best to conceal that you will have to purchase new time at the end of either 30 or 60 days even if your paid for time isnt used up. That seems a bit deceptive to me.

Have been on this service for 9 years with very few problems. Great coverage, just drove 1300 miles with good signal even in mountains. Plans are a bit pricey but it always works and the service for me has been good. Seems like many people here did not fully read or understand their plans. Glad I’m grandfathered in on an old plan though!

When visiting my parents often in South Carolina zip code (29164) I, can’t get service. Many areas there have limited service with no solution from customer service. Talk, text and web prices for smart phones are higher than competitors. Considering another service.

some of you people need to read your reviews before you send them in. they only make sense to YOU. i cant understand 1/3 of your comments. thanks for trying though.

just recently purchased the new LG Prime gophone from att. It is a horrible piece of equipment. The touchscreen feature is horrible. I have reported problems with the phone to both ATT and LG to no avail.

The AT&T Wireless network is horrible. I have had so many problems since I bought my new gophone. I live in the Cincinnati, Ohio area and am constantly getting dropped calls, horrible voice quality where there is crackling and static in the line, text and picture messages that I never receive or receive them a day later, spotty coverage with many dead zones, and poor customer service. I can’t believe I actually pay for this wretched service. I am switching over to my local company-Cincinnati Bell iwireless. Their prices are a lot better too. Do not go with AT&T Wireless. Their network reliability is poor.

In November, 2009, I was given a Sansung AT&T Go Phone as a gift. I neither asked for it, nor wanted it. During the first month or two, I could refill it monthly, without losing the money accumulated in my account, for $4.99. I did that because I did not want AT&T to steal my money already paid on the account. Then, they discontinued that plan, and the least expensive payment is $25.00 for three months, although those three months keeps shortening in days before expiration time. I do not use the phone. I keep it for strictly emergencies, but, I am not happy with having to refill it when I have lots of money already in the account. A month before the current expiration date of the money in the account, I kept getting messages from AT&T telling me that it was time to refill my account, when I had about $75.00 already in the account, and it was not due to be refilled for another month. I am not happy with their ability to steal people’s money which can be a large amount, if people don’t continually keep adding money to an already large amount. I don’t know how they get away with it. Believe me, I think it is theft. I now have $95.00 on a phone that I never use, and in another 3 months, I will be required to add another $25.00 or I will lose the $95.00 that is in the account, or whatever large remains at the time. It should be illegal.

AT&T Go phone Over a month and a half ago I purchased a new phone (Samsung SGH-a167) and the service for unlimited talk & text. I asked if the text part can be blocked, the answer was YES!. Guess what? It’s impossible to do that. After that I never received voice messages in my phone. After a week like that, finally they changed the SIM card. From day one, when I answered the phone it takes a few seconds for me to hear the caller or be heard. What’s worse is in the middle of the phone call my phone goes mute, they can not hear me but I can hear them. After visiting the AT&T store many times, they finally changed the phone, but the same thing happened. Because the 30 days store warranty was not over, I have to deal with customer service. Well so far NO SOLUTION. A week earlier I needed to call 911, and they couldn’t hear me. I HAD TO DRIVE THREE blocks to use a pay phone, with an AT&T phone in my pocket. Today I called AT&T customer service asking for my account number a number of times. After they asked me the reason that I wanted my acount number, they put me on hold. Finally they gave to me. My best advice stay away from AT&T and Samsung SGH-a167 phone!

I have been a AT&T PrePaid GO PHONE Customer for years never had any trouble at all out of the service or with customer service. I just ordered a new Samsung phone yesterday and it should arrive tomorrow. I will load $100.00 onto the phone and it will last me anywhere from 9 to 12 months depending on my usage. I would not use any other service I feel like I am getting a great deal as most of my calls are to other AT&T subscribers which is a free call since you get free mobile to mobile. I give AT&T 2 thumbs up and a 5 star gold rating.

I have had At&t cell pay as you go since 2000. Back then I had a giant old Nokia 5165!!! My service has been great. I get more reliable reception than my friends’ with contract services. I usually load $100.00 at a time and it is good for a whole year. I use my phone moderately for local & nationwide calls, mostly to other At&t cell phones. Those calls are free and there is a $1 a day phone charge. I have never had to experience all the problems that others have had with contract monthly services, from any company, like surprise over minute bills that can spike up to $600, or having my service cut because payment was late. At&t pay as you go Go-phone has been great the last 10 years and is still the service that works best for me!! Highly recommend!!!

Left with a balance of about $13 on my GoPhone account and having opened a new line on my regular wireless account, I asked how to get that balance transferred to my main account. I was given 866-499-7888 as a contact number. This was a decoy.

I’ve only had the phone for five months and it broke and wen I contacted AT&T they told me they wud only give me a refurbished fone after I paid over $100 for one…if my fone is under a warranty I shud recieve a brand new one not something yu claimed yu fixed…so I cancelled my service they people were very nasty and rude. AT&T needs to coorporate wit their manufacturers point blank period…yu guys list a valuable cusomer bak to verizon I go

I have hade GOphone for approximately 6 or 7 years. It was Cingular when I first bought my prepaid service. I was quite happy with Cingular. Only 10 cents a minute. I only use my phone to make a call and receive cetain calls from a select few family members and friends. I would buy $100.00 dollars worth of minutes and it would last me about 11 months. When it switched to AT&T, I still enjoyed the same service—pay 10 cents per minute and no more. Then about 2 years ago I noticed that AT&T had attached a daily service fee of $1.00 per day and I was furious. I called AT&T and asked about this and they tried to tell me that it has been charging a fee for at least 2 years. This is not true because two years prior which was 2006, the phone service was under Cingular. The problem I am having is that I may use my service maybe once or twice a day but at the end of the month, I will have used 30 or 31 dollars of my minutes. And I have to pay it because I don’t shackle myself to monthly cell phone plans because I don’t use my cell phone as a primary phone. As a result, I’m ready to give up my cell phone and save my $31.00 per month in this economical crisis. I have a home phone and AT&T is charging me this kind of fees for service Go back to the Cigular way—10 cents a minute. I am giving AT&T 4 stars is because, no matter where I am I get excellent reception, even in upstate New York in the moutains where I could not get service prior to AT&T taking over. I also get service in some of the deepest basements. And the customer service is just perfect. I never had a problem connecting to CS and and they have always remedied any small problem I may have such as not receiving voicemail until days after the caller recorded it.

I’ve had GoPhone for about 6 years. The $1/day plan works great for me. My complaint is about the coverage area. The GoPhone coverage area is much smaller than AT&T in general. Therefore, when I travel out West I have no cell service even though all my friends with AT&T have service. I am going to have to find another pre-paid service. The rest of them all seem to have the same coverage area as their mother” service. No one talks about this. But it is a huge deal to me.”

I bought the prepaid Go phone and it is the worst phone I have ever came to contact with. The buttons suck and it is not worth the $100 I paid for this piece of crap. This is my warning and I strongly recommend to not waste your money and NOT get this phone!

I haven’t had to deal with customer service yet. But I have the go phone and I use LGCT810 Incite. I love the phone and so far my service has been great. I get the basic package with $60 unlimited text and talk and I have even downloaded free games from umnet.com for my phone and have not been charged extra. I do use my usb when I am on the internet not sure if that makes a difference or not. I hope they do include data like the walmart straight talk phone has for $45 a month. I was going to go to that b/c I just got out of a contract for Sprint. Talk about a service that is terrible! Don’t get SPRINT! I decided to go to AT&T because of the phone I have. Not a problem yet! Thank God!

i have been dealing with this company since march of 2009. i have had nothing but problems. i think just about every month i have to call cuz of something. like yesturday i had to call cause i was able to recieve text messages but not be able to send out. then just 3weeks ago i had to call cause i was getting text messages for advirtising stuff and it tells u to text stop if u don’t want them to continue sending u texts. well i texted stop, the next thing i know the 30dlrs i had on there was gone. so i called them. they said theres not much they can do, for me to just ignore the texts. and make sure i review the texts that i got. service goes in and out. then they stopped saling the 5-10 dollar cards. i was getting them for my kids every month. so they can have at least an emergency phone on them. now i can’t do it cuz i can’t afford almost 200dlrs a month just 4me and my 4kids to have minutes. customer service people can be so rude and disrespectful. they need to remember we customers are the ones bringing them there business. i am single mother tring to raise 5kids on my own. at&t/cingular needs to give better service. and reception.

i call 611 and my i have only $0.25 yesterday i add $60.00 if i hear right confirmation # 452399798802 thank you

I bought a go phone and on the package it was written that I’d get $10 airtime included. I activated the phone and the airtime was not added (despite claims that free airtime would be added automatically).

To be honest a 1 star rating is to good for the customer service that they don’t provide. i have been using At&T pay as you go since Feb. 2010 and have had nothing but problems every month. I orginally enrolled in the $50 unlimited talk and taxt plan and enrolled in the automated monthly payment plan. So supossedly every month on a certain date $60 plus tax should be withdrawed from my account and be placed to my AT&T go phone account automaticaly renewing the unlimited talk and text. After six month that has never happened. I have to call every month (sometimes twice) and explain where the money was suspossed to go into my account. Customer service is horrible. The people have very heavy accents and some don’t speak english well at all. Evry month When I have to call they set it up so I should not have to go throught the same thing every month and so far no one can get it done. Even management. Do not pick this company for pay as you go. It’s not a deal worth your time.

Customer service is pathetic. All you will ever get is an automated voice. I’ll be moving to another provider.

The problem that I am having with GoPhone is that it only works in major metropolitan areas, and I travel a great deal to rural areas. Last month I was on a trip, and for over 400 miles my phone did not allow me to make a call in all that time, even though my wife who has Tracfone could make calls the entire time. I had 2-4 bars reception the entire time, but when I tried to make a call, my screen said “Emergency Calls Only.” Very disappointing. I’m not sure what AT&T is trying to accomplish by limiting their GoPhone coverage area, because I can tell you that if I were to upgrade to a monthly plan it would definitely not be with AT&T.

Dont buy AT&T Go phone, It it money and its chargers are day light robbery.worst ever service I ve used in many countries

Don’t buy an AT&T GO PHONE! Customer service reps via telephone do nothing but tell you they can’t do anything, AND the prepaid cellphone support is horrendous. It’s ALL computers with no option of talking to or emailing a human being. I wanted to get a phone reactivated after it had been unused for some time. To make a long story short, they wouldn’t activate or give me a new phone number unless I bought another SIM card. (I know people who’ve changed their number and it doesn’t require buying a new SIM card) Plus, I lost the money spent on a GO PHONE refill card for this phone because they wouldn’t refund it. Instead, whoever has my old phone number now has my refill card added to their account balance. I’m so glad to switch all my family’s phones to another company.

At&t is the worst prepaid carrier in the Market.

AT&T continues to charge the most money as they can from their customers. First it’s 25 cents per minute ~ then you are charged extra for every add minutes. EG: I entered all the information needed to pay by check ( second time ) which took about 3 minutes and an extra $1.00. Then the recording transferred me to a rep who wanted to then add $6.00 to the total amount to complete the transaction. I cancelled. I would NOT recommend anyone buy Cingular or AT&T unless you have money to waste.

Deceptive advertising: None of the plan outlines mention refilling your account. You have to buy minutes which expire when not used. You can’t maintain a balance like EZPass to draw from. In my opinion, money does not “expire”. I was told that there is no penalty for not using the phone for a month or two. Losing prepaid minutes sure seems like a penalty, and if you don’t keep filling your account, they terminate your service.

I am a US citizen living in Australia and travel in the US once or twice per year for several weeks. Brought my new Aussie phone and got a AT&T SIM for it. Had no idea that ATT prepaid had a different system to monthly plans like my children have and I have paid $60 for a months service in New Mexico where there is no service and ATT won’t give a refund.

st&t services are the WORST its too expensive 60 dollars a months for only free talk and text when you can get the free talk free text and unlimited internet on metroPCS for only 40$. ONLY HALF THE PRICE!!!. what in the world…

If you don’t use your phone for a month or so they will deactivate your SIM card and take away all of your information. If you want to use the phone you have to pay for a new SIM card on top of refilling your minutes. POOR!

ha, im a grandfathered alltel prepaid customer taken over by verizon and for $20 a month i get unlimited nights and weekends, unlimited text AND unlimited data and i have a new blackberry. i can add unlimited calling to one number i choose and unlimited mobile to mobile for 25 cent each which will STILL be WAY cheaper than an at&t prepaid plan. so no.. $20 a month for unlimited text alone isnt a deal (and no one liked alltel when they were around?!.. you GOTTA be nuts)

AT&T Lied and then effectively STOLE my phone from me. Here’s that happened – I wanted to purchase a backup phone for emergencies so the clerk directed me to the Samsung Go Phone with the “$3.00 per day, on the days you use it” plan. Sounds perfect, right? Well, a few months passed and I needed my backup phone again — When I tried to put more minutes on the phone ATT told me that they deactivated my SIM card because I hadn’t used the phone and hadn’t spent any money with them for a few months, and I would have to buy another SIM for $20 for the privelige of using the phone I paid $50 for 6 months ago. What other industry would DARE try to get away with a business practice like this? If you buy an appliance from your local gas company, but don’t use it for a few months, do they deactivate your clothes dryer or oven and charge you extra to make it work again? Of course not! This is PURE THEFT!!! It’s bad enough that they CHOOSE to make your purchased airtime expire after 30 or 90 days, but to electronically vandalize your PURCHASED AND PAID-FOR hardware??? THIS IS OBSCENE!!!!

My whole family, including my boyfriend have had nothing BUT at&t prepaid phones. We all love them! They are cheap and in my area where verizon doesn’t get service what-so ever it is perfect for us. I have a Sony Ericsson W350 and have loved it since i got it over a yr ago (it was refurbish)My boyfriend and i only pay 19.99 a month for unlimited txting and thats all we need. calls are too expensive. but if you have a land line..who cares! hope this helps 🙂

The att go phone customer service is unbelievably horrible. I have called three times, none of the calls have been noted on my account or received the attention that was required. I have been promised return phone calls and never received them. I have been lied to and mislead. I would not reccomend ATT because of poor, inept customer service. I will not be using ATT in the future.

I bought the new LG Prime. While I like the phone, I am having problems with the browser. When I try and enter my login and password on certain websites, I get a message that says, “Bad Request”. I called ATT, they blame the problem in LG. I called LG and they blame the problem on ATT. Has anyone else experienced this problem?

i also have an att prepaid $60 month plan.I love it.The only problem is i have an iphone 3g and i can use everything except the internet.I can call,and text but no wifi or internet. can some one tell me how to fix it?

I found out that I was not getting calls periodically on this phone. I had 2 people in the last week tell me that they called me and left messages on my phone. No record of any call or message from these people. Who knows how many other people have left me messages and I haven’t heard back (BTW…I was recently laid off from my job and have been job hunting the last 3 months).

I have used several carriers, contract and prepaid. ATT is by far the best way to go. We traveled across country with an ATT prepaid a boost and a verizon. In the middle of the desert and in the mountains with nothihng aroundd for hundreds of miles, ATT was the only phone that worked! Boost was the worst with dropped calls and distorted sound. My parents have verizon and their family plan with just them runs $230! We have 3 ATT prepaid phones and pay under $200 a month! Im sure Att will add the web in package one day. ATT $60/mo plan is the absolute best way to go for anyone! Simple quick easy service!

They are deceptive in their description of the plans… I had to contact customer service every month because I could not add the $60 unlimited talk/text feature via the automated system. I was told every time that I needed to add $60 to my phone account IN ORDER TO BUY THE FEATURE PACKAGE for an additional $60. This despite the fact that I already had time on my phone and an expiration date months away. I would take them to task each month and work my way through a rep or two until I got a supervisor. They all read from a script and treated me as someone simply incapable of understanding what needed to be done. Eventually, there came a point where the person I was speaking to would suddenly act as if the fog had lifted and they got my point(I have time on my phone/I’m on the proper plan/I just want to pay $60 for the unlimited T/T feature). They would apologize for the confusion (theirs, not mine!) Long story short… This was once a great company that has reduced itself to using deception and stonewalling to try and chisel another buck or two out of it’s customers. I’ve been with them for years, btw. Shame on me.

okayy i want to kno if minutes on a simcard from a phone that you bought can expir before you activate the sims?

I switched back to AT&T from Verizon because it’s only a dollar a day where as Verizon charged me 3.99 a day

I have the AT&T go phone, unlimited for $60 a month. I have had it for about 6 months. I do keep extra money on my account and I only pay the $60 + $4 tax per month. I like not having a 2 year contract. However, I have been having ALOT of problems with texts not being sent to the correct number. (And yes I’m sure it is not operator error 8-). I have reported this to customer service on several occaisions. They have no idea and only appologize (which I appreciate but come on and fix the problem!!!). The last time I called, I was promised a solution and a return call within 30 days. 45 days later, I’m still experiencing texting problems and when I called, they have NO record of my call, problem or the promise of a solution! So I have been waiting, paying for service that I can’t be sure is actually working properly! I asked for a number to file a complaint and thry said I would have to go to the website to find that number!! Well, trust me I will. Also, I am switching to another carrier next month. Customer service is not very helpful, takes up way too much of my time (2 hoours this morning) and even $60 a month is not bad– there are cheaper options available.

I got att prepaid $60 month plan.I love it.The only problem is i have an iphone 3g and i can use everything except the internet.I can call,and text but no wifi or internet. can some one tell me how to fix it?

I’ve had a Samsung phone for several months now using the $60 unlimited plan. Customer service has been ok the 1 or 2 times I’ve used it. It has been extremely simple to use, especially if you do it online. The guy who was charged 65$ on his bank was probably purchasing the $60 plan and didn’t realize there was tax involved. I buy the $60 cards and again, it’s very simple.

Terrible coverage, terrible customer service, and a rip-off at the end when I wanted to cancel my contract. I’ll never use AT&T for anything again.

does anyone know if the nokia 3g will work with a go phone chip if so how?

Great service! Lot more options to choose from than boost or verizon, plus faster! I bought the LG Prime best prepaid phone form At&t at a awesome price. The one dollar mobile to mobile plan is only one dollar on the days you use it. That is is unlimited call to all At&t costumers. Its 10cent a minute to any NON At&t costumer. You can get unlimited texts for $19.99 for 30 days with rollover. At&t has 4 prepaid plans and 3 features. Hope this helps!

Just purchased the Samsung Gophone, pay as you go plan yesterday. Registered and set it up. Added $15.00 airtime on top of the $30.00. This morning I’m down to only $23.00 credit! All I did was register and download a ringtone. Discovered too that anytime you need to check messages, upload a new ringtone, etc…the loading process is ( intentionally? ) extra long, adding minutes and depleting your account of funds. Customer service was prompt I must say. Will be returning this phone for refund today. Very deceiving.

Hi, Kelly They charge you a dollar a day for every day you use you phone, free to call another ATT customer and 10 cents minute to call anyone else. Good service but a little pricy, your better off doing the unlimited $60 dollar talk and text. 🙂

I’m just curious if I’m the only att user that is being charged the $1 a day AND 10cents a minute?? IDK wth is going on, I signed up for the dollar a day..isn’t that all I’m supposed to be deducted??

These go phones completely suck! Dont get them. They charged me more than the card said per minute. AND they took off money automtically sometimes just because my phone was on! D: Its a ripoff and im upset i wasted my money, this is the FIRST phone Ive ever gotten. im 15… and soo dissapointed.

Pros: Coverage. I stay in a very remote location in the southern border of KY and I receive service while people with other carriers do not. Great selection of phones. At&T really has the best phones and I’ve been through plenty. Cons: There are a few to list. First off price. 60 dollars is a tad steep to ask of someone for just unlimited talk and text while their competitors can offer the same for 45. Also to my grievance I purchased the $20 nights and weekends only to find out that every day I use it I’m still being charged my 1 dollar a day access fee and it doesn’t tell you this in the description. But if you get unlimited text for 20 you do not have to pay 1 dollar per day access fee. So essentially if you wanted unlimited nights and weekends every day during the month thats like 50 dollars for just Nights and Weekends. That is a rip off. Do you hear me A rip off. If however you have the cash and a fancy phone that can even serve you breakfast than 60 dollars for all unlimited doesn’t seem bad. but for a guy who only calls someone about once a week the pay as you go is stupidly expensive with the daily access fee. So this service is NOT for casual talkers. While I’m not hating on AT&T I acknowledge that it is an expensive service because it is really good service. I’m stuck with it cuz of lack of coverage for now. But beware the daily access fee on the monthly packages.

Data pricing a bit much. But excellent customer service they helped me switch over my poor samsung go phone to a tmoblie g1 by unlocking the sim for me remotely. Now I have android on att.

I bought the gophone so when I wanted to go out to my brothers in Vernal, UT. I would have a way to communicate with someone if I needed to during a long trip, Well turns out there service which is supposed to be great doesn’t work past park city and not at all in Vernal. To top it off if you don’t use the phone for three months they discontinue your sim card service and you have to buy a new one for 35$, that’s more than I paid for the dam phone. So if you are just looking for a phone for occasional use with good service for making road trips, this phone is not it. If someone knows of a more ideal phone for this kind of use please let me know at p.reeves2@gmail.com