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i thought it would be a great service really cheap and good looking phones, well i got the Huawein and it keeps locking on me and sending ghost messages, my daughter kept textng me and telling me i was asking where she was or if she had money…it was strange i called cricket about issues with the device and all they did was change my number but it kept happening, cancelled my service

I bought a cricket phone for my daughter who was traveling to Seattle. On the first day when she called home, the phone worked OK and I also texted her several messages, but on the second day when I tried to send her a text message, I received an error message that the phone number was not a valid number. when I tried to return the phone on the following day, I was told that the system” was down and no returns could be made. They told me to TRY some other day. I decided to call the store before trying again only to find out that nobody answered the phone. They just let it ring. I had no other choice but to go to the store again. A sales person told me with a smile that “the system” was still down and no returns could be processed. This time I asked to talk to the store manager. It took a long time (like in a car dealership) for the manager to emerge. After a while the manager decided that they should take the phone back and instructed his employee to process the return. This was very unpleasant experience and I would recommend staying away from this company.”

Well, I think the phones and the prices are good, but you REALLY have to check your area before using them.

Pricing is great, phone is cool. I have the Huawei Ascend. I have had problems though. I was locked out of my phone when my son got a hold of it and I could not remember the google account password. The store in my town was a butt about it, but I went to another store and they just gave me a new phone. The new phone worked great until yesterday. I was in the middle of nowhere at my cousins house and my boyfriend called me, we were talking fine, I said I would call him back. I sent a text. Then I was going to call him back and the phone would not turn on. It had 1/2 a battery left so idk what happened. I am going to the store tomorrow to see what they will do. I will stay with cricket because Verizon was just too expensive to stay up to date with technology. Verizon by far has the best customer service and coverage however because Cricket has such a great price I have to stay with them. It just makes sense.

I don’t see what all the fuss is about. If you go to an honest store (the ones with mexican americans in them while will most likely be young) everything will go fine ’cause they have criKet phones too and they know how to fix them most days. A lot of my friend have criket and myself included have had it for a long time and no problems. My phone have always worked great untill I did something stupid to them. I even got a call from a representive that spoke great english asking me how my service was going, and I said great, ’cause it was. And even now, it’s going great and I have the broadband and the Huawei and they are both great. I don’t see what all the fuss is about, I guess only people that have a hard time with the service come complain, and I’m sure other companies have similar little forums er whatever as this. Give it a try, after all, no contract, no compromise. You can give it up and sell the phone and swich carriers easily.

I really frustrated with cricket right now, i have been with them since 08, my husband bought me the Huawei not so long ago and was working perfect, but now i have like 3 weeks that i cant receive no mms from some of my relatives that have at&t, before i did, so i called customer service about the problem well some Hindu guy answered and i couldnt understand a word he was saying, but i was patient and managed to understand a bit, he told me to take the battery out for about 2 minutes so i did, it still doesnt receive no at&t mms. so i went personally to the cricket store to see if someone could help me, all i got was it wasnt there service that it was at&t’s service that wasnt letting me receive mms. What cricket should do is hire ppl that know what they are talking about.Now i want to switch to boost mobile or virgin mobile but dont knnow which is better.

Customer support is what made me cancel my accounts. 5hrs on the phone, trying to get my account(s) yes plural….They screwed them ALL up when I only should of had one”! Demanded me “that any more changes I would have to go find a local retailer to prove who I was & get any new accounts information”? What..no I am retuning all the equipt. & demanding a refund Too!!!”

worst company ever ,please dont even think about having business with them,i know that they are cheap ,but really not worth it.

I am so disappointed with crickets defective equipment. I have only had my phone for 3 months and I had to take the phone back because it wouldn’t fully download.They told me it was due to water damage,but my phone has never been near any water. I asked the sales guy how did he figured that and he said because the little strip on the battery turns pick. Then he say he don’t see any water damage inside the phone, then he said it could of been because of sweat. I feel so stupid I didn’t get insurance on the phone. So now I’m stuck with this phone and can’t use it. I think if it’s only been 3 months I’ve had the phone the that cricket should have it fixed or replace. I WILL NEVER BUY ANYTHING FROM CRICKET AGAIN! I AM TRULY PISSED OFF! If I could rate you guys I would rate u a 0.

Terrible company. I was a customer with them for 3 years and about 3 months ago paid $150 for a smart phone. 2 days ago my service stopped working, called cricket and it seems to be their policy to blame the phone and not their service and thats where it stands. Sorry cricket but my phone is not going to make it say ‘sorry this number is not in service’ when someone calls me. Went and got Tmobile, $20 more a month but better phones and no BS. Now I shall sue Cricket for the month of service I didnt get and the $150 I paid for the phone.

NOT GETTING YOUR MESSAGE BY PRESSING 1.If you have phone problems don’t bring it to cricket it just might be the service not the phone. Price looked very appealing but service sucks. Had problems with a phone I purchased through cricket they tried to get me to get another phone. My samsung phone was working fine only I was not getting my message (inside job) and I was not the only one. I discovered it was not the phone but the service. The service team at the store stated had to upgrade the software to fit there program.They take it to the back where you can’t see what they are doing. 3days later phone was completly out my memory card was missing. They asked me lol did I loose my memory card..ha!ha! and they stated phone had to be replace. Don’t get had like I did, I think this was a sales opt to get me out of the phone I purchase before. Don’t bring it to the store for phone problems if they do anything they will distroy the phone. It is not samsung its cricket.

I bought the Muve Music phone and when I received it nearly 2 weeks ago the Muve music function did not work. It gives an error message that says the music function is expired and to call customer service. Customer service and technical support are located in another country and the people who answer the phone barely speak english. It is difficult to even understand what they are saying. For almost 2 weeks I have been given the run around, promised a return phone call from a manager or a higher level technical support person….but no one ever calls back. EVER. Customer service is a big fat zero and they really don’t care whether you are happy or not. Cricket bills itself as “the best value in wireless”, but value is not defined by lower cost alone. Value also means quality, and Cricket quality is less than none. Don’t waste your money on anything this company provides!

do yourself a favor whatever you do, do not go to boost you will be very sorry. had the phone for one month it would not charge i called cricket that took me one hour to reach customer service god knows where they were at to have them tell me sorry the new phone i bought from them was only a thirty day warranty that was a joke. i am kind of glad the old story you get what you pay for is the truth ther phone servis was bad to so i switched back to boost!!!!!!!!!!!!my advice go without a phone till you can spend a little more because sooner or later you will switch for quality

I have a huge problem with cricket. I have several lines thru Cricket for my children and recently picked up the new android phone for my daughter. shes had it for 4 months now and then 3 days ago the screen stopped working. This phone was purchased with a warranty. We went in today to have the phone replaced and they started screaming at us and said they were not going to replace. They were very rude and nasty. I spend over $300 a month with cricket. When I am treated like garbage from people who are being paid to help me I refuse to do anymore business with them.I recommend that NO ONE DOES BUSINESS WITH CRICKET AT ALL. IM GOING TO VIRGIN MOBILE TO SPEND MY $300

If I could rate this service a ZERO I would! Customer Service reps are extremely uneducated…you get the run-around with every issue. Just when you finally think the issue has been fixed, it hasn’t been.

HORRIBLE service. Advertised 3G Network must be missing a period prior to it because it runs like the .3G network….EXTREMELY slow. Pages take forever to load and I’m always being kicked off.

Cricket Customer Service is the worst, that’s if you can get a hold of them. Worse yet, their corporate office in San Diego, the President’s office and the Investor Relations office do not respond to call, faxes or letters. The online system shuts down and you cant pull up your account to pay it! Cricket is the worst, imagine contacting the President/CEO of the company and he ignores the customer base. Horrible customer service!

Just fell for the $50 rebate offer on the LG; BEWARE, it is only in a few obscure areas, which is not obvious from the way they market it. Lousy!

I ordered my phone and $35 monthly service online. Received the phone in 2 days. I turn the phone on it says dial *228 to program. I dialed it Were sorry were unable to program your phone” I have called 3 different numbers. Finally after being on hold over an hour I get some guy in India. He looks up my order number and tells me “oh your account was never setup” WHAT? “I will submit a support ticket for you. They will get back to you within 48 hours. Hmm It’s friday and now they tell me oh I will have service on Monday! I’m really not liking this from the beginning. Customer service does not exist. I’m going into a local corporate store and praying they can resolve this for me. After reading all the nightmares now I have lost faith in this low rate company.”

I honestly don’t know what all the whining is all about. I had Cricket about a year ago for 6 months and it worked just fine. I reactivated the phone a few weeks ago at a corporate store, and it was a breeze – again, everything works fine. Call quality is adequate, I’ve never had a call dropped. Hey, for thirty-five bucks a month, it’s plenty good for me.

The Samsung touch screen phone is not worth the money. I spent over $150 for this phone it and it didn’t even last 6months.I take good care of my phone and never drop it. All the other phones have lasted me for years. not this one. i will never again buy any phone from cricket again.

Worst customer service I have ever experienced. I kept getting third party promotional texts from Cricket at all hours of the day. Took three weeks for them to confirm there was an issue, and then they could not resolve it. I was told I would get a refund, I never did. Finally an english speaking person was honest enough to tell me that my refund would never have gone through, even though it was there fault. I spent hours on the phone with people who can’t handle your problem or who can’t understand what you are telling them because of the language barrier. I filed with the Better Business Bureau. Never ever get Cricket, cheap phones, cheap service.

donde puedo hacermi pago de crycket en new york es q ya se m vense elplan

I love my cricket Ascend! $55 a month, unlimited Android service NATIONWIDE!! Unbeatable. I use the navigation system all the time. I notice people recommending corp stores, I like having a cell phone dealer, better pricing and someone to help, with customer service or questions. The issue with customer service..is its just that, cricket will not even answer the phone if your late…so don’t be late. That simple. If you want steady reliable service, think about this, nationwide coverage unlimited data plans at $55, then check there coverage map, its bigger the sprint, tmobile or boost. I give them 5 stars for value and excellent customer service, key word, customer, not deadbeat late people.

Ive been using cricket for a little under a year now, I dont really care for the customer service(and no one else does). I get decent to great signal everywhere I go and as advertised its cheap. Ive used two smart phones, and for some reason the mic on the phone seems to always be defective. and the mic issues always occur right after the return policy duration has been fulfilled.(10 days) or (30mins use) (BS) I’m kinda getting sick of getting phone replacements, buuuuuut then again, you kinda get what you pay for… and also the bad side is, when girls see you with a cricket phone they automatically assume you are poor and or have bad credit. sad…

I decided to get my kids Cricket Wireless for Christmas over a year ago. I immediately signed up for automatic payment so that their service would not be interupted. The auto payment worked the first month, but then the auto-payment turned off on its own and did not charge my card when the next months bill came due and they cut off the service to my kids phones. I called Cricket and had them set up the auto payment and again, it worked the following month, but then turned itself off . . . well you can guess the rest. Needless to say, this has been the sotry for over a year now. Not only that, but try to talk with a customer service rep. The only phone numbers they advertise on their website is either the “order now” number or a automatic payment number. To get a phone number for a human I had to call the “order now” number and ask the salesperson for the phone number to speak to a human about my bill and/or service. This is rediculous. If you’re at home and don’t travel outside of your region, the service was fine. But, if you travel outside your region, you’ll lose service. HORRIBLE. I am planning on moving over to Boost Mobile. Boost has received great reviews and is considered at the top of the list with JD Powers.

The call is constantly being cut off! What the hell is this service doing? They do not do exchange even though I want to keep the service and change to another phone and it is within 30 days. They have a policy of if you use more than 30 mins, you can’t exchange the phone. I guess their service, signals and phones are all sucks! I have an urge to just throw everything into the bin now and get over it, get a new service somewhere else!

I got a cricket after I disconnected my land line. My calls would be nice to hear, they cut out constantly. The people I call are getting tired of the service because I am always saying what, due to losing their voices. Ive been to the store twice, three times counting todays visit. Ive gotten three phones saying they would be better. I walked out of the store last week, made a call, and it kept cutting out, they said they had to hear the problem before they could diagnose it, luckily my brother called and I handed it to the representitive, who said oh thats strange. They put out a service through corporate and said I would be called, NOT! I am looking at another server, isnt the purpose of a phone is to be able to talk to people???? UGH!

I’m going for 4 stars right now. I just got the EVDO broadband for my laptop. Went to corp store, talked to live person, setup in 5 min, paid cash, got receipt & now able to surf the web for schooling. Local communications co wanted to charge me $50+ for broadband to my house & it would not have been able to “travel” with me. $40 service “seems” today to be good deal. Was going to switch cell phone to Cricket, but after reading these reviews, will wait on cricket cell phone. Am currently with Boost mobile 5 years on cell. Will just change plan to pay-as-u-go to save money.

HORRIBLE DO NOT BUY CRICKET. I tried to order a phone off their website to get the discount on the phone. When I entered my credit card number it said it failed, I thought i entered something wrong and tried it a couple different times. I then called the sales dept and tried it that way, the guy ran it through twice and could still not get it to go through. I knew there was enough money in the account by I decided to check anyways. Turns out cricket charged my bank account NINE TIMES for 250 dollars! OVER 2 GRAND was taken which left me with 8 dollars in my account to last 2 weeks! The next day automatic payments started going out and charging me 40 dollar nsf fees. I called every phone number I could for Cricket each time I got a different answer WITH NO HELP. They said there is nothing they can do, and my bank said unless Cricket contacted them and said the transactions was an error it would be 10 business days before I could dispute the charges. When I asked Cricket if they could please call my bank they said “they are not authorized to do that, or that the bank has to call them” Which banks WILL NOT do. Some people told me it would be 24 hours before the money was put back, some told me 3 days some told me 30! and do I get anything for the 40 dollar nsf fee?? NO, do I have money to buy groceries for my family?? NO. So now, being 3 days later, I get my phone in the mail. I CANT EVEN USE IT. I try to activate it and they say they are unable to activate because of technical difficulties they are having with their system and to call back in 24 hours. FINE, I call back in 24 hours, and GET THE SAME DAMN ANSWER FROM A PERSON WHO BARELY SPEAKS ENGLISH. PLEASE PLEASE PLEASE do NOT buy a Cricket Wireless phone, you will regret it. There is also at the time being NO tech support number. Only sales, and web support which none of speak English well. Hopefully I’ll get my phone working sometime this MONTH.

sure the service is cheap but you get what you pay for…my card was charged incorrectly and they suspended my account. It took 3 days to resolve and finally service was restored. if there was a way to give a negative rating…

The worst customer service EVER!!!! I pay my bill on time and still shut off my service. Paying online never works and to pay extra fee to go in the store to pay or pay over the phone, big time joke. Why even have online service if you can’t use it. Cricket needs english speaking customer service reps for people to understand their problems. Soon as the economy gets better Cricket will sink like a lead ship…….

Zio, was nonstop probs and hours on phone with cust service. Corp store refused because bought online. Service sucks, sound horrible, drops calls all day long. Need a new service but cost is great.

Horrid. I can’t imagine who would give this horrible company 5 stars. They have the absolute customer service, and they give you the run around like crazy and worst of all the customer service reps lie to you. A sad company. I guess people will put up with any thing to save money!

Cricket’s customer service is impossible to contact online or via phone. My number was disconnected within 6 hours of an auto-pay that failed, after making on-time payments for almost two years. I was informed by text at the time of the incident, and tried to call the number given to pay alternately, but my phone would not access the customer service number. I looked online and tried to email them, but they refuse to acknowledge a disconnected number on their system. To email customer service, you have to have your phone number and your account number, and I was never given an account number. I have no way to contact cricket, and I think it is outrageous to be disconnected less than six hours after my first auto-pay malfunction.

Cricket Wireless is scandalous. I tried to cancel my wireless service for three days and each time was told that there system was updating and I would have to call back in an hour. Finally I called back in five minutes and said I was going to be out of the country and was in the service and they cancelled my service immediately. I will never use Cricket again.

Sorry and very shocked at the people who are having negative issues with Cricket since it been a dream come true for me. I’ll stress –GO TO A CORPORATE STORE –TALK TO A SALES REP, FACE TO FACE, –GET A RECEIPT IN YOUR HAND. It really is that simple.

no fees ha ha 3.00 for this 2.00 for that to pay them they charge you a fee run like hell they lie. in all there adds

i am so tired of cricket. if anyone knows where i can still pay 50.00/month, no plan, unlimited talk and text and web, please advise. cricket takes in pymts but still cuts off service, too many techn problems with their system, took over a Year to remove previous person name off my caller i,d and replace with my name, reps you cant understand, so they hang up on you,no one really helps to answer questions promptly, *611=bill pay, customer srv=different number & hard to get a rep or pay 5.00 to talk to a idiot!…need i go on? a fading customer-since 2007.

Their customer service is the worst I have dealt with. Paid for 2 phones and received them in the mail. They worked for a few days and then suddenly turned off. I called Cricket and they say they cannot see where my payment had been made. I ask them how did I receive 2 Android phones in the mail less than a week earlier if they didn’t receive any payment and they have no excuses. I should have known better than going with this notoriously terrible service. The reviews you read about Cricket are ever so true. Going back to Verizon after dealing with this excuse for a tel company.

Sorry and very shocked at the people who are having negative issues with Cricket since it been a dream come true for me. I’ll stress –GO TO A CORPORATE STORE –TALK TO A SALES REP, FACE TO FACE, –GET A RECEIPT IN YOUR HAND. It really is that simple.

Cricket wireless is like ramen noodles. Cheap. It has crappy phones, sucky coverage, and aweful customer service.

cricket is ridiculous. i bought a android ascend about four days ago and im already having problems. the phone will work in the morning uneiol about 730 then it stops sending/recieving texts and when i try to make a call it says something about making a collect call and entering my credit card number. but then at about 3 in the afternoon it starts working again. im really not trying to pay $60 a month for a phone that only works half of the time. i’ve called customer service countless times because of this and they told me that if i want help i need to go to the store where i bought the phone. so i went to the store and they manually programmed” my phone whatever that means and the next day the problam was still happening. those people are no help whatsoever. i should have never switched to cricket because all im hearing are bad things about them.”

Cricket service is the worst ever!! Their telephone service does not let you get some agent on the phone. I cancel the service on January 20, and three months later it is still on, and they are still charging me!!!! I bought the cell phone because they said that there was service in Puerto Rico, after multiple times and different instructions, they finally admitted that there was no service in PR. NEVER GET CRICKET…

Since they introduced smart phones with web at the end of 2010 the voice quality on their other phones has gotten unacceptably bad. Calls after 8 years with them now sound like Swiss cheese. Looking for another carrier.

I just use their PayGo services as a supplement to my cell phone that my parents pay for (since they disabled texting and internet on my phone because they’re too old to appreciate them) so I can text and use mobile internet with my own money instead of theirs.

Cricket customer service is beyond unacceptable. Even the BBB has no rating for them because of numerous complaints of there customer service. They are worse than whores because at least u get something good from them 🙂 Don’t waste your time with them. They may be cheap but you dont even get what you pay for really. If you think they do then you are just settling.

They are the biggest Joke around…Call customer service and can’t understand what they are saying…..Their billing is all messed up Last payment 1999 for this month,,,The corporate stores are usually miles away Lost two payments and took over a month to get they money back. I am on disability and cant deal with all their crap… Their reps cant speak english and they are very rude,,,, They should fire the head of the company. You go out of your local area for to long and they can cancel your service even through you paid your bill… WHAT A BUNCH OF CROOKS I am looking for another company but my but with someone else setting up an account in my name its hard to get another company. They say that their service is better than before. I think they need to be bought out by someone else that really knows how to run a wireless company

I have never had such a bad experience in my entire life as dealing with this dishonest company. The customer service is nonexistent and I would suggest going to ANY OTHER wireless company before doing business with Cricket…PLEASE HEED MY WARNING!

Crickets customer service is a joke.The phone services works well enough as long as there is no problems..The only thing wrong with this is with cricket there is always a problem..If you call in to customer services accpect to be on hold at least 30 minutes if you get someone at all.. At the time off me giving this review my phone has been down for 4 days each day i have spent at least 30 minutes plus trying to reach customer service and still haven’t been able to. So i went and found a walk in contracted satellite office..They informed me that cricket phone lines would be down from 3 to 7 days while they switched something or another..I asked if they where planing om reimbursing there customers and his answer was i don’t know..He had 3 others in there with the same problem as me and was very frustrated himself.. Bottom line if you want cheap unreliable phone service with no customer support Cricket is the way to go..As for me i’m going back to Virgin mobile..

Cricket is a damn joke. Please people just spend the extra cash on a real company. i tryed to pay my bill online and by phone for 3 days. There was allways an issue or an error on ther website. Then the I spen 45 minutes a day on the phone trying to reach someone but never did. then the jerks had the nerve to cut off my service for being late on my payment. I then walked in the store to pay and they tried to charge me a fee for coming in to pay? I left

Look, I am fortunate in NOT needing a “pay as you go” phone. Calling on behalf of someone else makes me realize these unfortunate people who DO need to resort to these measures get what they pay for. Scripted customer service over simple elementary question(s)… “Yes Mr…., we will be happy to Mr….., Let me consult the Cricket book Mr…”.

it is the worst service. i understand that perpaid is generally for people who do not have good credit, so it is assumed by some that poor serrvice is acceptable. However, there are instances when people can not sign a contract for other reasosn, such as leaving the country. Anyway, I generally don’t use this word but it is the most appropriate word for this service, and that is “cheesy.” That’s it jsut “cheesy.” hidden frees, no basis such as call waiting, a bucket, whatever that is, and the hassle of trying to pay your bill is more than I care to deal with. Cricket is very poor. I hope that other more advanced providers develop the month to monthe to month plan. Do ot use Cricket.

The cricket customer service is the worst ever.The out sourced idiots are clueless. Not only do you have to repeat yourself fifty times and they get rude with you because you ask for some one state side.I upgraded my phone to the samsun my touch,this phone is very hard to use.I simply wanted to exchange it for yet again another upgrade. I was able to because I talked for 43 min 13 min. over the allowed 30 min useage per there return policy.I had 2 calls from work and had the phone 2 days.I switched to Cricket to save a bit of money because of harder times and simply not worth the head ache.Back to the better of 2 evils T-mobile

I bought a Cricket Pay Go phone in May 2010. I should have returned it the next day. My husband and I had a monthly Cricket phone already and were happy with our service. We needed a second phone and bought a Cricket phone at Best Buy. Little did we know, but the differences between a regular monthly Cricket account and a Cricket PAYgo account are extreme.

I got the b-band for my laptop for 50hrs a month for $30. I works wonder great. I dont know about the phone coverage I have the at&t $60. pre paid unlimit talk and text and it works with any kind of att phone. I have these to non-contract plans for a while and very happy with. Think about. O FYI….at&t customer service for contract and non is the same and to make u happy they put credit on your account.

No wonder Cricket is losing money. Its coverage is abysmal and its customer service is non-existent. I am in the process of giving Walmart’s FamilyMobile a shot. Excellent coverage and roams with T-Mobile’s roaming agreements without additional charge. Leap Wireless needs to get with the program.

What a waste! 1 month and the service doesn’t even work well. Time to go to a new provider.

cricket has absolutly no customer servive… they say there hands are tied and hang up on you. service reps should be here to help with problems they just ignore you. DONT USE CRICKET FOR PHONE SERVICE.

Buyer Beware…Cricket’s customer service down right blows & their coverage is marginal at best! It is impossible to reach a person, the online service is not consistent so you are often required to go into a local shop to pay your bill ($3 service charge) or over the phone ($2 service charge). I live in the heart of Portland & don’t get consistent coverage @ my house! If I could give negative 5 stars I would! I’m going back to verizon…

Service it’s not good at all!! Phones are cheaply made and not durable =) They are cheap though!!!

I dont like cricket so far ive had it for two weeks and i hate it so far my text messages get to me like an hour late i have the pay as u go phone and plan i want to return it but i dont know if i can. Or is there a number i can call so my text messages can get to me faster becuase with sprint i used to have that i would dial 3333 and my txt messages got to me right away

I forgot to mention: Virgin Mobile is 10x better (what I have now thank goodness). I took the risk of getting them thinking it would be worse since its even CHEAPER than cricket, that their coverage maps would lie as well….but wow. I have service in my basement (spotty service even when I had Verizon), I can send as many characters in texts as I want (I think you get like up to 14 pages of 160 characters each), and its DIRT cheap. $25 a month for unlimited everything and 300 minutes? 300 isnt much, true…but if you dont need to call much, or can limit your calling, you can do as much of everything else you want. 300 minutes is enough for me, because when I’m at home and need to talk I just use the house phone. If you need more, then $15 more a month gets you 4x the minutes…pretty reasonable Id say.

The plans are reasonably priced, and the phone selection is decent. However, the service is garbage. The coverage maps lie completely, my entire neighborhood (including my house) is apparently covered without any empty spots but I couldnt get service until I stepped out 20 feet from my house into the middle of the road. Also, WHAT GOOD IS UNLIMITED TEXTING IF YOU HAVE TO SEND THEM IN 150-character INCREMENTS? That is one of the stupidest things I could possibly imagine. Sure, alot of texts are along the lines of “Ok, leaving now” or “Hey, where are you?” and the appropriate responses…but in the case of utilizing the messaging on a consistent basis, 150 characters limit is JUST PLAIN STUPID. Immediately returned within the first week.

CMON CRICKET ITS 2011 AND YOU’RE THE ONLY COMPANY WITH THE SAME OLD PHONES, COME OUT WITH SOME NEW ONES BEFORE I SWITCH TO VIRGIN MOBILE….

Horrible customer service, a refund was suppose to be issued, never happenned, unable to get ahold of customer service, once finally got ahold of someone I told a completly different story from the 1 I received when service was cancelled. I plan on contacting eery agency I can to report cricket and if you’re wise you will not subscribe to Cricket. I know I learned my lesson.

I’ve been with Cricket for about two years know. Pros: No contract, can use an alias name to open an account, pay your bill at local check-cashing store locations, excellent 411 service – immediately speak with a rep, not an automated voice prompt. Cons: Non-existent customer service. I read reviews from people who complains about being hung-up on by Indians. I can’t get through the automated system that keeps asking for phone #, dob, zip code to “verify the account”. How can a computer “verify” an account? I’ve had bizarre things occur. For instance, I was calling customer service to complain and resolve a voicemail issue. All of the sudden my out-going greeting was someone else’s out-going message. It confused the heck out of those calling me. I finally resolved the issue myself, but going into my voicemail and changing the greeting. That’s another thing. I never could listen to the out-going message. When I would call my number from my phone it would just go into the voicemail menu. Since I had the standard greeting the voicemail computer voice kept insisting my greeting wasn’t currently set. I couldn’t hear what those calling me were hearing. I have the cheapest cricket phone. I doesn’t even have a manufacturer name on it. If I am in my voicemail and get alerted to a text message or voicemail while I’m in my voicemail – the voicemail features are disabled. In other words, if my phone beeps in my ear alerted me to a text msg or the like while I’m trying to listen to my voicemail messages – I can’t delete, save, or listen to my voicemail msgs. The keypad/options are disabled by the beep alert. It’s the most frustrating thing having to constantly call back in to your voicemail trying to listen or clear msgs. The stupid phone alerts me to voicemails while I’m trying to listen to voicemails. It’s these little things that I cannot tolerate. The people working at the cricket locations are jo-smoes who can’t assist with technical help. There is no customer service at the end of the 800#. This is how cricket can offer such cheap rates. They don’t pay/invest in customer service. I’m threw supporting global employment and substandard treatment of customers and customer service reps alike. I’m looking for a new company. Tmobile seems to offer the best customer service (in America), but their plans are expensive and complicated. Looking into Boost. My theory is all phone companies are whores.

Iv had cricket for 6 months now and acsend droid phone. Iv enjoyed it a lot iv had t-mobile for yrs. there sevice dose roam in some areas but works everywhere for me and i travel every day. I put 10 bucks in the flex bucket and never run out of roaming mins. my data works great. hard to understand the reps but they do the job when i call. so 4stars for me.

Seriously the worst Customer Service in the wireless industry. Lets bypass the outsourcing and having to repeat everything because there system is crap. Entering it in the beginning of your call makes no difference.

the worst customer service ever, stupid and rude agents,with fake American names,i called them 10 times because i have issues receiving international text, they hang up on me every time, no one helped and i called the last time to cancel my service with them and i got hang up on again

Comparing cost of competitors and contracts, the broadband usb card is awesome. Never had any issues and setup was a breeze.

I love Cricket. They are the best. Because of Cricket and the customers that have supported them through the years, other companies now have to compete with their prices. I had a problem with my Sanyo Zio due to a Google Server error. Although the customer support in India could not help me, they tried. Ultimately, my issue was resolved by taking my phone to a corporate store once I realized there was nothing left to do but get a new phone. I dealt with two weeks of incomplete service without the ability to use my Android’s features, but in the end Cricket kept me happy. I have used all the major providers and the bills were outrageous for the exact same service (and their contracts never end).

1.It took 15 days to port my number (my employer can’t get in touch with me were angry) 2.Coverage is useless: can’t hear, calls drop. Apparently, they are using Spring network, but there are technical issues they can’t solve. They gave me brand new phone – didn’t matter. Technical teams can’t help, but keep assuring that if I call to an other phone# to “escalate issue to a next level” it will be OK. I had to drop them, no other choice. 3.Service: it takes forever and customer must call different numbers as if he/she works for the company. Area rep. for Spokane area, Aaron 944-3005 is too busy to take care of customers. People at the store don’t care, because they get paid only for sales and service is left to Indians and alike via 800 numbers. Had no choice, but to drop them

I have had cricket since they first opened. Ive never had problems until now! I bought the new ascend android phone. It works great except for one thing. I cant access my voicemail! Ive called customer service 3 times AND went into astore to have it reset. Still no VM! And I also went to add a line for $15. Took a newly never been used phone to a store and was told it had to be a previously actvated phone. Total BS! I ended up paying $55 for a flashed phone! O and don’t get me started on when this month I payed my bill cricket double charged me, resulting in an overdraft on my account! Calledcustomer service, they had no records of it! It took a week for it to come back in my account, but I still had the overdraft fee! Outrageous! I plan on going to a corporate store to get my VM fixed! O and I absolutely hate calling crcket customer service! I cant understand anything they say! I have better luck talking to the air! Their foolishness needs to stop!

I have a very bad experience with Cricket. I made a mistake by paying to a closed account. I paid it from my online banking for three months and when I called customer service to refund me my money, they couldn’t see the account was open three years ago. They have no records more than two years old!!!! I’m still fighting with them….

I have had cricket in pittsburgh pa for 7 years now. The service is great, some people are just spoiled, but before i had cricket I had a cordless phone land line that i paid $65 for with only a fraction of the service i get off cricket. No contract and no hassle. Yes the customer service is awful but you have to learn how to work that system. I know the policies of cricket better than their reps do so I know what I can and cant get from the company. my advice.. just stay in your coverage area and the service is top notch. Great affordable price.

They talk about having superior coverage. To bad, most of it is roaming and you get billed extra for roaming.

1 star is too much for these guys. I’ve been overcharged for a month of service on that’s been canceled three times since October. Calling customer service is useless, they’ll agree to anything you want them to do (cancel the service) and charge your card anyway. The second time around I got the bill I called and cancelled the service again. Alas, of no avail – called them 3 days before the next billing cycle started, and was finally notified that the line is only suspended, which makes me liable for the service on the phone that has not worked since late October. Best advice when terminating service – get the number of the service rep, time and date of the call, your account number (different from the form number) and file a customer complaint on their website. File the complaint and list the complaint details as listed above. Paper trial, paper trial, paper trial – the term “termination of service” is not in the customer service reps vocabulary (English competency was beyond lacking). That is just to cover yourself and generate a report number, which is something I am providing to my bank on Monday. So in conclusion, Cricket Wireless is cheap, so anything you can expect to get with $50 per month service comes with it (crappy phone, crappy service, and crappy customer service).

txtm8 3g micro sd slot is behind the battery.

I have had cricket for a couple of years now and only had a couple of problems. The service wasn’t great at all. I have normally always paid my bill on time and normally had no problem with cricket in general. Because of the economy drop, I have had a lack of money and couldn’t afford to keep my phone activated. I let my phone run to the end of the month and waited for it to shut off. It has been off for a couple of weeks now and I’m starting to receive letters saying that I owe them over a hundred dollars. How could I owe them money when you pay your bill at the end of the month to keep it on for the next month? I have tried to call multiple cricket stores and have had no answers to my multiple calls. The automated machine that you normally get is a pain in the ass, and is really hard to get to an actual person to talk to. I am VERY unhappy with cricket, and plan to go up to the store myself today because I can’t get in touch with them over the phone or internet. My comments or advice to others would be to NOT EVEN THINK ABOUT CRICKET!!!! It will be the worst mistake of your life.

Cricket is pretty good. I bought the Blackberry back in September. $64 a month, everything unlimited. My local store in south Texas rocks. The reps are knowledgable and the manager always helps me out. The only downside I see is unless you know who you are dealing with (there are corporate stores and dealers) you will get a much better experience with the corporate stores. The only other thing is I paid almost $360 up front for the phone and service – but I guess I’m saving about $50 a month – So after 8 months I’ll be ahead!

Wireless broadband” is slower than dial up and drops constantly. Cricket would not let me “test drive” the service and mis-lead me into 2 months of service to get the modem for free.”

Just bought txtm8 3g online. Advertised with a micro sd slot for pictures music etc. Phone does NOT have a micro sd slot. Called Cricket offered no explanation other than to take phone to a dealer to see what they could do??!! I am sending phone back this week

Horrible service and even worse customer service, I don’t care if this service was 5 dollars a month I will never use it. I have dropped more calls in the past 15 days than I did in 6 years with sprint.. Don’t get this service, period…

sorry I meant to give 5 stars instead of 3. this phone and plan work for me

did a review on 11/10/2010 and nothing has changed I really love the blackberry curve and all the features 2 months with this phone and blackberry plan and not one dropped call all emails come to my phone and sms and text messages have all worked perfect. I would have to say the customer service is different (hard to understand the people) and the wifi and internet work perfect. All my friends are now switching after seeing my phone and how well cricket works in omaha Ne. Its all about the money and saving money is great and no frigging contract unbeatable

Good

Cricket Customer Hotline is offshore. They are Filipinos and they are so nice.

The service for cricket is fine. I haven’t had any problems. However, the warranty policy is OUTRAGEOUS! if you get a phone, it just stops working the next day….$20. Yes, they charge $20 for their phones breaking by themselves. if You break it and have the insurance($5 per month) then you will pay a deductible $20-180 depending on the phone! Total BS!

My urgent concern is thatthe phone ‘s reception is not strong enough for me to make or receive calls in my apartment; not enven 911 calls. I live alone in a wheel chair and have missed so many appointments from my doctor, therapists or transportation. They said they could and would fix it, but that has been since August, 2010. I am a sevice disabled female veteran and have tp roll out in the dark and/or the cold to make or receive a phone call. It’s distressing. Other than that it works alright. For me, I need better. I pray it will get better for people like me

ive had cricket for 9 years, yep,9, i was one of the first customers and ive never had a problem, yeah the normal dropped call etc etc,think about it, you have this little device that lets you talk to your sister in L.A while your in new york,amazing!! of course they are gonna fail from time to time,thechnology is not perfect, just be glad they are around,i like cricket cause i get a flat rate every month and if i dont pay my bill they cut it off that way i dont get more in debt,even though they have the bridge pay and what not which is pretty nice,btw my phone doesnt get cut off, im just using it for example, the only complaint i have about cricket is the customer service people that dont speak good english but unfortunately its that way everywhere in this country now cause the people that run it have no gonads but thats another story.

I just switched back to Cricket from T-Mobile and got the new Samsung Messager Touch w/ $45month. Really good phone, no problems whatsoever, and saves me money. My t-mobile plan was 40 dollars flexpay, yet my bill came out to be 75.48!!! But with Cricket, you get what you pay for, and for $45 a month, you can’t beat that!!! Keep up the good work Cricket!!

Realy O stars. My daughter just turning 18 bought a cricket phone. Realizing the cost would be too high went to return the phone 3 hours later. After 2 attempts (2 seperate visits) they finally gave a refund on the phone. Would not however return the service fee. There were no papers signed. After the transaction completed, which entailed of handing over 230.00 of her hard earned money, she received a receipt that stated the service fee would not be returned. There was no way for her to know this until AFTER her money had been taken, and a receipt printed and given to her. Very bad and unwise business practice. I will never, ever recommend this type of company to do buisnesss with.

Cheap, easy to activate, impossible to cancel. I’ve been on hold three times today and disconnected by them twice, so, using my hold time to let everyone know to stay away from them, unless you deem your time has no valuable. Trying to see how many bad reviews I can write before they answer.

I once wanted a Cricket phone when listened to the commercial on the radio bc they said that this mounth was free phones and free service until i read these comments.I actully thought the comments were going to be great comments.Then i read them out loud and i ended up having mor bad comments than good comments so i going to be on the side that poeple hate and use a different wireless pre-paid phone company THAT DOESNT LIE AND YELL AT PEOPLE ABOUT THEIR PHONES

I’ve had cricket for over 2yrs. Love it, never had a problem. Every now and then i would get a dropped call or bad signal. So i tried Verizon, T-mobile, and AT&T. All in the same location. Guess what? They all had the same problem. Dont know why that area. But im happy with my bill and never had a problem. My internet service is great too.

Worst service ever. And I mean it. Switching off my cell does not even bother to warn when account is going to expire. To fix it have to wait in line for at least 3 hours. Signal is looow. And much more. So shutting down my account and will never come back.

I had cricket and liked them my problem was customer service ! but really you dont need them if you read all your instructions . I want to go back and get there BB service anyone tried it?

i got my broadband oct.14,2010…used it for one day and did not work as i want it to work…tried to return for refund and told me to screw myself…cricket is so bad and does not give you right coverage…went to CLEAR wireless right away and its worth every $15.00 more that i am spending every month..dont get cricket…oooppppssss…i mean crooked…

Customer service is nonexistant. In store is no better.