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I've been with Net10 for about six months now. Usually they're fine; nothing great, but they're cheap and you get what you pay for. However, yesterday my Net10 service was cut off. My phone now only allows emergency calls (or so it says, I haven't tried phoning 911). This is despite having more than a thousand minutes and more than two months of service days remaining. I have tried signing up to their online forum to seek help, but newly registered accounts have to be activated by clicking a link in an email WHICH THEY NEVER SEND. The only response I've gotten from their ‘Contact Us' page has been one automatically-generated email. Obviously, I cannot call them because my phone doesn't work.If you are thinking of going with Net10, DON'T.

Almost impossible to understand phone reps. My phone has several days and minutes left but shows deactivated. Had to go through hoops and a lot of time on the phone to try to resolve the problem. The worst phone service on the planet. Don't but a Net 10 phone.

I have been on hold just a few minutes under an hour. I was on the phone for a long time a few days ago trying to fix my phone that was shown as deactivated in the middle of my time I had bought. If you want service – go anywhere but Net 10. They have the worst service on the planet.

It a shame that Net10 lacks any notion of customer service; with very few exceptions it is absolutely useless. The only prospects of getting help is through their Facebook page or calling their corporate office (not the advertozed ‘CS Support Line'). Their phones have been on the cheaper side, but they have made improvements in the last two years. The Samsung T401G and the LG900G are worth mentioning. Connection services are consistently good, having the benefit of using AT&T and T-Mobile's infracstructre nationwide for the most part. The calling plans are very affordable, ranging from $30 (300 Minutes/60 Service Days) to $50 (Unlimited/30 Days), and many others in between, plus the flexibility of switching plans at will without penalty, either by purchasing an airtime card in thousands of known establishments or from their website. This flexibility has worked great for me, and it is a huge plus for Net10. I would suggest for anyone in search of a good, reliable and at the same time affordable cellphone service to give Net10 a try. I did over three years ago and am definitely a satisfied customer.

Net10 has great phones and plans – excellent value for your money. The customer service is outrageous it is so terrible. When you call with a problem you will wait at least 30 minutes to even talk to someone and then the person that you talk to usually has a heavy accent and the place they are speaking to you from is full of other reps, so it is very loud and very hard to understand what they are saying.We didn't have any issues until my cell phone was stolen and I bought a new one and had my number transfered to my cell phone. We spent several nights (easily over 10 hours) on the phone with reps, only to be disconnected before our problem was fixed. At one point they did manage to reactivate my new phone but it was deactivated 24 hours later at which point we had to call again. We were also charged an additional $26 and have spent several nights on the phone with them trying to get a refund.When you call, demand to speak to a supervisor but try to do it in a non-angry way because we are getting hung up on if my husband speaks to angrily.We are writing a letter of complaint to the Better Business Bureau.

I have been with Net 10 for over 5 years. I liked the flexibility of the plan, no contract and the cost. Everything is great as long a you do not have a problem. If you have a problem that's when things like this happen. Today, I called customer service and I told the rep; yesterday I lost over 300 mins. I wanted to see if they had a way of looking at my usage and to let me know what happened. I explained that I have a feature on my phone called Call Time. The usage showed Total outgoing 40 min and Total incoming calls 29 min. My card was for 750 min. It verifies that I lost over 300 min in one day. I tried explaining to the rep that I manage my minutes very carefully and something happened. I asked for the phone records for yesterday and if she could send them to me. If it was my fault then I would apologize and walk away from this. I just know something happened yesterday and the only proof I have is my call time on the phone. The rep then check with security and said they were working on my account. She came back to me after some point and told me that they approved she could give me 100 minutes back. I told her that I felt like she was trying to just get me off the phone and I was given the 100 minutes to shut me up. No explanation could be given to me as how I lost the minutes. I really felt ripped off. My experience with customer service on a scale of 1-5 would be a 1. I had to wait 50 minutes for a rep and then once on the phone with the rep and the supervisor for another 50 min. The rep kept telling me text is 1 min and web is 1 min. I know that but that still does not explain what happened to my minutes. She just kept reading from her script. The supervisor could do nothing more then the rep. She told me I got my 101 min and there is nothing more she can do. Then disconnected on me. My phone went to a busy signal. Remember, if you go with Net 10 and you need assistance with a issue you are in their hands. If customer service is not an issue for you then go with Net 10. As for me I am going to see if writing to corporate does anything. I will let you know if I even get a response. I didn't mention the other thing is I wish I was able to talk to someone here in America. This outsourcing is ridiculous.

I have used Tracfone/Net10 since 1999. I loved their service and price until about 3 months ago.I had been enrolled in their ‘easy minutes' plan for 2 years. They charged me monthly and would update my service/minutes on the same day each month. I noticed after a vacation weekend that my minutes were very low, but I had not made many calls. Come to find out, I had been charged regularly for service, but had received no minutes for 3 months.I contacted customer support, who added my minutes with no questions asked.However, at the end of the month my service was disconnected! I had not ‘un enrolled' in Easy Minutes. I spent an hour with tech support who had me pay AGAIN for minutes that month and told me I'd have to re-enroll in easy minutes. Very frustrating.I did so at the end of June, and no minutes or time was added to my phone even though my account was charged. I have been in contact with their customer support for almost 2 weeks now to resolve this issue.They have the most lax ‘support' service. No one listens in their call center(s), they just read from a script like a zombie. I would not recommend Net10 to anyone, despite its cost.

Net 10 Sucks!!! Its THE worst phone company ever!!!! I got a phone and activated it and it worked for like 15 minutes then quit!!!! WORST SERVICE EVER!!!

I bought two phones, one for my daughter and one for my son thinking their service would be sufficient for them. Unfortunately, I added minutes to both of their phones on July 2, 2011. I was told that it would take an hour to activate. The phones worked that night and the next day quit working. I called into their customer, again, spent an hour on the phone with them. Once again, I was told that it would take an hour to activate. I said Ok because the phone was working. The next morning it stopped working and by the time I got home their customer service was closed for the day and it happened to be a U.S.A. national holiday weekend. I called customer service at my first opportunity, again got told that the phone would take an hour to activate. Since the phone had not been working I asked for a credit to the days, was told no problem I have to get you over to another department. I was fine with that until they hung up on me. I tried to recall customer service and could not get through to someone. On July 7, 2011 the phones quit working again. One phone said PUK blocked and the other would not accept calls or make them. I called in to customer service on July 9, 2011 to find out what the issue was this time. They said that the SIM card needed to be replaced and it would take 3-5 days to receive it. I then asked to be refunded for the amount of minutes on the phone. They said THEIR POLICY IS NOT TO REFUND!!! I said WHAT! The service rep, if you want to call her that, said that we typed in wrong numbers and it was our fault the phone was not working. I told her that the only numbers I typed in were given to me by them. I then asked for a manager. after another 15 minutes of holding I finally get a manager (Tier 3 customer service rep), I explain that since the phones have not worked I wanted a refund. Again was told no, that it is their policy not to issue refunds. I said I wanted the phone number of someone higher up, as I have been unable to use the minutes/days since I added any minutes/days. I was told that they cannot provide me a phone number and they would have to transfer me. Im highly upset at this point and get transfered to another manager. I finally got another gentleman on the line who said that the best they could do is get my phones working. I agreed because I am not in the finanical position to let 110.00 go to them without something in return. I have now spent over two hours on the phone with their customer service. This is ridiculous. The really sad part is that I still have to wait 3-5 business days to get one of the phones working again. As soon as the minutes/days are up for these phones I am NOT going to give anymore of my money to a company that cannot effecively and efficiently provide service to their end users. Their largest market is the U.S. and our consumption is what drives their business to provide crappy electronics and horrible customer service. With the economy the way that it is and service that they provide, I hope every american bans Net 10 and shows them that their biggest consumer wants nothing to do with their company.

Two years using Net10 and loving it each day! Recently upgraded from LG600 to the LG900G and it is just great. I usually use the $25/750 Minutes monthly card, and ocassionally the $50/Unlimited monthly card, and I appreciate the flexibility.

After reading all the horrible reviews on here I was expecting the worst from Net10. However, I've had my Net10 phone for about a month now with CDMA service (Verizon) and it's been great. The CDMA phone selection could be better but I have excellent reception everywhere and haven't had even a single dropped call. If you're a moderate cell phone user looking for a prepaid plan and you want good reception w/ roaming, you'd be hard pressed to beat Net10.

After reading all of these horror stories about NET10 service, I just have to tell the truth. I bought a card on the 5th and put it on my phone because the last day was the 7th. This brought my minute total up to 3,987.00. The very next day I received a message that I had one day left to buy a card or I'd lose my service. This surprised me because I've had my NET10 phone for nearly 3 years and I've never had any problem. I called twice on the 6th late in the day and could not get through, so I sent them an e-mail. After being a little concerned that I might possibly lose nearly 400 dollars worth of minutes, I called customer service again at about 8:30am yesterday. I didn't have to wait because someone picked up immediately. He definitely talked with a heavy accent, but I could understand him. He was very nice and assured me that everything was alright. Before I called, I prayed for God's will to be done and I'd accept whatever happened and would not get mad. I've learned that faith in God can work in our everyday situations. I wonder how many of these people that have bad things happen to them and post mean and nasty things go to Church? I challenge everyone out there that believes in God, to try and have faith in Him. The church used to believe that He has the whole world in His hands. God Bless.

To make a long story short. I have had tried almost ever prepaid cell phone company out there and Net10 is one of the best for price and call quality. The only thing is the guest service is alittle slow. But im happy with the phone and will stay with them for awhile. If you are looking to get a prepaid cell phone and not sure which one to pick. Look really hard at this one. Look at the price plan at all the cell phone company's and compare. You will see some have a $1 or $2 charge just to use the phone before you even make a call. Really this Net10 is a good deal.

ZERO STARS LONG HOLD TIME FOR CS. I PUT MINUTES ON MY PHONE AND COULDNT EVEN USE IT. ALWAYS LONG WAIT TIME TO SPEAK TO CS FOR THIS.

TERRIBLE, their service area is a 3/5 stars. customer service is HORRIBLE, no english! rude, and they took away my minutes i was on hold for hours and hours(literally) waiting for them to activate my replacement phone. they refuse to put me thru to a manager. the quality of the phone is poor and breaks in a month or two. DO NOT BUY!!!!

I bought Net10 phones for my children thinking this would be a good way for them to have a phone without paying an arm and a leg for the phone. Unfortunately, everytime I have called in to add minutes or get help troubleshooting issues with the phone I have been given the run-around by customer service. If I do not get the run-around I am on the phone with customer service for hours on end. It is almost more hassle then it is worth. I am currently on the phone with customer service and was hung up on. Dealing with their customer service is a joke and I would rather pay for a more expensive phone to receive better customer service then to deal with Net 10's customer service again. Ridiculous!!!!!!

I was happy with the service until something went wrong with the sim card. After being without a phone for a week I finally got reactivated and lost my phone number that I had ported when I went with them. Their non English speaking third world service department is terrible. The phone connections also fade in and out, which probably isn't a big deal since I cant understand them anyway. This is no way to run a business. I am going to try to port my number back to Virgin mobile before I loose it for good.

I got a new net10 phone that i just want to activate i tried to go on line to activate but all i get is runaround i just want to activate the phone i have no service at this time .

I've used NET10 for a couple years without any hassles. So they're not all bad. Recently though, I got a new (NET10) phone. I moved my phone number to the new one using the website like you were supposed to be able to. It didn't work so I called their support. The person on the line was VERY helpful, prompt and spoke great english. The hassle started when I needed to buy new minutes from the phone. I had the phone enrolled online etc. in order to do so, but it wasn't working. I called the 800 number 4 times over the course of the next few days, waited on hold / was on the phone with them for more than a total of 3 hours. At the end of each call, I was told the phone was supposed to have been fixed and minutes able to be added. The second to last call my credit card was charged and I STILL didn't receive my minutes. Each time I spoke with someone with bad english. I don't know why all the recent technical problems, but my faith in this company and prepaid plans has been shaken.

i have to apologize to net 10 and the users of this forume. several days ago i left a very negative review of net 10. i since have contacted their corporete office. my problem was handeled proffesionaly, and super fast. thank you.

Do not buy Net10! Worst company, worst service ever. By the way the reason nobody can understand then is that their customer service is in Columbia. The ‘fix' to my no service issue is stand outside or go to a different area. AND ONCE YOU OPNE THE BOX THERE AE NO RTURNS!

To all of you that have had a bad experience…file a complaint with the FCC or the BBB (Better Business Bureau). I also had a bad experience with faulty equipment. AFter about 5 calls and 3-4 hours on the phone with them (after they dropped my call twice), I did get the issue successfully resolved. It was difficult and two reps told me they couldn't fix it, but in the end, the last one did. Demand more from this company by complaining in the proper way where they have to respond or face a negative comment on their record. Also, always ask the rep to spell their name and get a reference number for the conversation, this helps a lot. I gave two stars because of customer service. I have had three net10 phones and usually destroy it myself in some way like snow or water. They have had better call reception in general than my friends phones in certain areas, the last one aside.

Easy minutes were anything but easy. The only part that went well was them debiting my account for the money. They weren't able to put the minutes on my phone. I would have to waste minutes calling them, usually waiting around 30 minutes, and then they come on and say they have to investigate everything. What's to investigate. You can see I paid, and that no minutes were put on my account. Then they waste your time by putting in codes that don't tell them anything. I finally ran out of minutes before they could help. I decided to go Team Mobile. You get what you pay for, and apparently 15 dollars a month is just enough for aggravation. Stay away from Net10.

IF you like to be aggravated CONSTANTLY,BEING put on HOLD, NOT getting your` issue resolved, NET 10's Your Company!ALL Trackfone companies SUK!

TWO WEEKS of ON HOLD, while I access your file, punching in code after code after code, Call failed,NO SERVICE, B.S.! ALL Tracfone ,Net 10, Straighttalk phones, IF YOU HAVE ANY issues, YOUR SCREWED!

Net 10 customer service has the worst service I have ever tried to work with

After two attempts to reactivate phone, it's a no go, via the phone or online registration. Apparently the simm number stays registered, but cannot be reactivated again. Motorola phone is nothing more than expensive trash.For a anytime, no contract phone, they have made it impossible to add minutes with unbelievable business hours, and no ability to trouble shoot problems. Horrible company.

correction to my previous post. The three stars I gave them were actually splats from three tomatoes. I like it when they tell you that if your review was negative to check out there side of the story. Sounds like they are use to negative reviews.

We asked NET10 to port a number from one NET10 phone to another. They failed. Too long of a story to go into here, but we've switched over to T-Mobile Prepaid. We used NET10 for a year. I guess you get what you pay for. With TracFone in general (TracFone, NET10, Straight Talk), the term ‘buyer beware' is the key term.

So, I have been from Alltel to At and T with the retarded overpriced service…. We switched to something similar to net ten but actually much cheaper. It is a plan called Walmart Family Mobile. (They use the Tmobile towers, so service is good but not as excellent as NET 10 coverage area) Please do some research on Walmart Family Mobile because they are quite nice, but if you want internet they are not for you. First line is 45 dollars a month for unlimited talk and text and then 25 dollars for each line after that and you can have 5 lines total… That is a massive savings over the moronic big boys At and T, T mobile, etc. I bought the basic phone for only 19.99 but since it has raised in price. (You can buy used phones on ebay for very cheap that are still in good quality or you can buy new for cheap also). Customer service is much better with Walmart family mobile than is sounds like Net 10 is. My issue right now is I do want internet, and even though I enjoy paying this low 35 dollars a month I am considering switching to slightly more expensive 50 dollars a month unlimited talkd, text, internet of net 10. I am scared with all of the bad reviews.I suppose but as long as i call the Net 10 corporate number of 1800-876-5753 i should be fine. I think most of you people with issues on the phone breaking you ought to call the manufacturer not your cell phone provider(in this case too many whine to net10) because there should be at least a one year warranty from the phone manufacturer. Usually the manufacturer is Samsung or Motorola for these net 10 phones. I do believe I am going to give this a switch to Net 10 and pay the slightly extra 15 dollars a month, but for those who don't need any internet I highly recommend calling walmart family mobile at 1-877-440-9758. Again how can you beat unlimited talk and text for only 35 dollars a month! you truly can't, but for me i will switch because i need the internet. Disclaimer: I work for us border protection and do not work or have any affiliation with walmart at all. Feel free to email me. Just a friendly helper trying to take down the huge At and T, Sprint, Tmobile monopoly they have on the cell phone market. 🙂 there are plenty cheaper options than those moronic contract fiends! I will update again in a few months on how my net 10 experience is going.

Their customer service sucks,if the customer support was in the USA maybe it wouldent be so bad.Their wait time is 1hour or better and then you cant understand the people.

This is definitely the worst phone service I have had. Half the time I try to use it, I get a ‘Call Failed' notice. The other half of the time, the quality of the connection is so poor I cannot understand most of the conversation.

RIP OFF. I BOUGHT PHONE AIRTIME AND NO CONNECTION. MY STATE ON THEIR COVERAGE MAP IS VIRTUALLY ALL ACTIVE. NO WAY TO GET MONEY BACK.

NO STARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!The internet on my 3 month old LG900 stopped working 2 weeks ago. The customer service on Facebook and the website told me to call customer service, as they seem to do when people complain. After being transferred three times, being hung up on (honestly, I have only been polite), calling back, staying on the phone for over an hour before being hung up on again, I can now say definitively that as soon as the days run out on the phone I will never return to Net10. I had considered buying at least one more 50.00 unlimited card just to keep my phone number while I research and choose another company. Now I don't want to give them even one more penny. It's clear that their marketing strategy is NOT to keep customers long-term.It appears, rather, that they knowingly sell inferior phones, offering no service when they break while giving THE ILLUSION THAT THEY ARE TRYING TO HELP YOU. THEY ARE NOT. And they are not worth becoming stressed over, yet I am so mad at myself for falling for the scam, thinking their intentions were good. I have wasted way too much time I will never be able to retrieve just trying to get some service from this horrible company. I am in a position to spread the word far and wide to prevent others from enduring the same fate. I will, and so will the others, only a portion of whom appear on the Net10 Facebook wall. Statistically we all know that for every one person who communicates to a company there are hundreds with the same attitude and experience. It's sad, though, that Net10 has chosen this strategy…the potential for an outstanding product value was great. They have written their own destiny….no company ever lasts long when run so poorly. I think they are aware of this, and in it for a quick buck at the expense of naive consumers. The people who give more than the required star here (or profess not to work for Net10 – why the need to say it?) either have a phone that has not yet broken, or do, in fact work for Net10. If there are Net10 employees giving reviews here to raise the star level, it doesn't matter. No amount of stars will counteract the negative image this company is building through very poor and infuriating customer service for an inferior product.

Horrible customer service. They leave you on hold and then disconnect you. Service is out dated. Customer service is over seas and they constantly put you on hold. You will spend an hour at least trying to get anywhere. I DO NOT recommend and I am actually canceling my service.

If you have the $25 or $50 monthly plan you lose your remaining minutes the next month, Duh, If you let your minutes run out and don't add before they expire you will have to call CS, Duh, Press 1 for english when calling CS, Duh, It sounds like all of the whiners on here create their own problems. And no I don't work for Net 10!

Last week I went to a nearby Target and for only $80 plus tax I got myself a nice, sleek, cellphone with a month’s worth of unlimited service. The LG900G cost me $29.99 (plus tax) from Net10 and the 30-Day Unlimited Service Airtime Card $50.00 (plus tax).The device is pretty good, very attractive, especially for the price, the flexibility to customize plans is a big plus, and the service is excellent (I had used Net10 before). I installed some apps (Opera Mini, Gmail, Mapquest) and they work great.I highly recommend Net10, especially now that they are adding better devices (LG500G, LG900G, LG800G).

CORRECTIONS:1) I meant to give 4 stars, not three. (Nobody deserves 5). :)2) I actually bought the LG500G. My intentions were to buy the LG900G, but I opted for the 500G once in the store.

u can not add min. to your phone without losing your min. it makes me so mad i,m going to another phone service.

After years of having a great affordable cell phone Net 10 has joined the greed game. It's called nickle and dime to death the consumer. I work retail so I know how it work's. You have a company that slowly starts to change things up to make more money. Net 10 has done that by not making $10 and $20 cards for sale at you're local 7-11 or circle K. So now you get stuck buying limited service cards and if you don't use you lose. I was on the phone with customer for over 45mins waiting every 3mins as he would have to talk to a supervisor. I know I have to deal with bad polite English reps that's all good but the end result was they did not fix my voicemail and I had to hang up because they went to the static button and could no longer hear him. After I use up all my minutes I will be done with there rotten customer service and I will tell everyone that come's into the retail store I work buying a Net 10 phone will be like making call's or text an average of 25 cents a minute rather then 10 cents and good luck finding a phone activating card under $20 bucks. After 90 day's left I will no longer be a loyal customer!

The LG900 is fine – until it breaks. My $60.00 internet phone became equal to my former Trac phone (9.95), unable to access the internet, no successful help from Net 10 support, after only three months of use. It's been 10 days of no internet service, with no solution in sight. I was happy with it (like reviewer ‘Sean', if he is not an employee of Net10), before this. If they made a real effort to help me, it would make all the difference, wouldn't it?

I had just arrived to my new home city, Atlanta, and needed a cellphone urgently. Without time to research my best options in the area with the major providers, I decided to get a temporary phone. I went to a nearby Target store and picked-up an LG900G cellphone ($39.99), from Net10, along with a monthly unlimited airtime card ($50.00). Less than $100.00, plus tax, and I had a phone and a month worth of unlimited service. I chuckled, thinking what kind of service I would get with such low investment.Now I know what kind of service it would be! That was three months ago and I am so happy both with the LG900G phone and Net10’s service, that I already decided this is not a temporary solution, but my true cellphone solution. A great phone, competitive monthly cost, impeccable service…that is all I need and I have it already.I would strongly suggest to anyone in the market for a cellphone and/or provider to try Net10 and the LG900G phone. The investment is low; if not satisfied there is not much to lose. But, believe me, you will be 100% satisfied.

Updating an earlier review that was too positive: I am SO ANGRY NOW. My 3 month old LG900 ‘internet' phone has not had internet access for 9 days so far. REQUESTED HOST NOT FOUND message pops up instead. FACEBOOK is NOT your friend if you have anything but the simplest of problems with your phone. I have been given nothing of value, only the runaround for the past 9 days from these people….it is absolutely BEYOND frustrating! They will NOT take the time to focus on the problem with my phone…they only seem to deal with the easy fixes. I have been patient, polite, kind, irritated and humorous with them…I know they have many complaints….NOW I just want them to admit that it's the phone itself and send me a new one instead of constantly asking for the same basic information and suggesting things they know will not work every once in a while so it appears that they are trying. It is more than obvious that they are not trying to fix it at all. On the 7th day Net Clark tried to pass me off to the website to start all over. I have pleaded in every way I can think of, to no avail. I wrote a personal message to Net Sam, asking for her help when no one was responding. Ignored. Then they have the nerve to post on Facebook that everyone should give these phones as gifts to their relatives! Only if you want to estrange them, I say. Fortunately I have a job that puts me in a position to influence many people who would consider this type of internet phone….I can WARN them now and spread the word to not give it even a second thought…STEP AWAY from ALL Net10 products. They're looking to create a buzz? I can do that for them.

I was really hoping for a new phone carrier that I could trust but after reading this blog I will never buy a net10 phone. Especially after Mr.Use your brain's commit!!! The English host on the commercial was the first give away. Another company from overseas targeting ‘lazy americans'. Thanks Mr. Use your brain ‘-)

Facebook is your friend for dealing with Straight Talk and Net10. Whenever I've had problems with Straight Talk, I use their Facebook support and my issue is resolved within minutes. I think they use more competent representatives on Facebook.

Just like most of you, I spent 1.5 hours on my REAL cell phone tonight wasting those minutes trying to get my son's Net10 reactivated. He leaves on a trip tomorrow and they say the phone won't be working for 24-48 hours. Two csreps — barely understandable. THANK YOU CARL for the Corporate number. I will be calling tomorrow.

I have had the NET10 service for some years now and I love it but sometimes when I what to add more minutes online or by using my Net10 phone I don't always get the minutes added. When I have to call the support team it is never a good experience. Long hold times, talk to two or more people, systems are down. So thanks to these reviews I found out you should call the Corporate office #1-800-876-5753 I did and WOW what a difference I talked to one person and what the outsource people could not in 3 days the Corporate office did in 15 minutes no problems. I found out that the Corporate office is in Florida and they speak good English. VERY HAPPY NOW THANKS.

Thanks for the reviews. I just listened to an infomercial about net10. I almost bit. You all saved by bacon. Thanks again.

I ordered a Net 10 phone online overnight delivery. they debited my account immediately but 3 days later they put the money back in my account and I still didn't have a phone. I called them and they said the phone was still in the warehouse. I cancelled the order, got confirmation number and told them I would buy one in town. 2 days later they debited my account again and overdrew it to the tune of $180 NSF fees and still no phone. I just talked to them again a week later. They said they have the phone and will credit me the cost of the phone in 30 days. Their customer service is so awful I would not recommend them to anyone. Also DO NOT give them your debit card number.

Net Ten is awful. The only reason I'm still with them is because they are dirt cheap and I don't care about fancy phone features. Customer service is my main problem with them, and it isn't because they have thick Indian accents. I bought a new phone in April because my old phone would recieve about half of my text messages. I kept my old phone in case I lost my new one (something I do frequently.) When I did lose my new phone, I called to reactivate the old one. They couldn't do it unless they sent me a new sim card. When the sim card came, I tried activating online to avoid the dreaded phone call. It kicked me off, and said I needed to call. After almost an hour on the phone, It finally was activated. I had just put a thirty dollar card on my old phone right before I lost it. In the past, they had transferred the unused minutes, now they said they couldn't. I was able to use the phone, but it said I had zero service days left. I thought it was weird, but I didn't care since I could at least make calls. When my minutes ran out, I bought another card, and tried to add it via the phone itself. It said I had to call. After another hour on the phone, the Jamaican lady told me that she had corrected the issue, and I sould have my minutes in an hour. If they still weren't there, I was to turn my phone off and then on and if that didn't work, call back. Not suerprisingly it didn't work, but the customer service office was closed until the following monday. Monday comes, I call back. The rep was very sympathetic, and after an hour of entering codes to no avail, he said they would have to send me a new phone. The phone finally came a week later, I had to call again to activate it. I talked to two different people over a half hour. So I finally have a working phone. Net Ten is fine for me until I lose my phone, or buy a new one. Otherwise, I never half to deal with the ‘customer service' people. Again, their cheap. That's the only redeemable quality.

BAD RECEPTION..!I bought a lg900 two months ago, but the reception is very bad.When I receive or seed a text with more than ten words, they charge me as two minutes of use,is very treaky.After i used all my minutes this months I'm going to change to a different company.Net 10 is sucks.

Net10 is owned and started by Tracfone because tracfone had such a horrible reputation, another ‘company' that totally uses PAID (Not pre-paid) cell carriers(AT&T, Sprint, etc.) Do you think AT&T and T-Mobile want a pre-paid company like Net10 to have a good repuation? Of course not, that would be competion. Needless to say, they also use turd-party customer service. Everything's turd-party, so the service will always be horrible.

this phone is very bad phone it was shutdown why who can tell .i wish i had never got it the puk isblocked .when i tryedto tell net10 they could not fix it i payed good money for this .bad bad bad now i dont even have a phone.so what do i do now net10. they are going to send me a new sim card foe my phone but i should not even need one.

If you're considering pay-as-you-go, please use any other provider but this one. My experience with them has been extremely unpleasant (read below). I have been their customer for over one year and they have always messed everything up. This last experience was the worst. My service had expired so I bought a new airtime card and tried to reactivate my phone. While I managed to add the card, the phone was still inactive not letting me make or receive calls. I called them many times and the outcome after nearly one month of a non-working phone was the following: they sent me a new sim card (after getting my mailing address wrong twice), replaced my phone number (after promising they won't and couldn't change it back to the old one without an explanation), and when I still was not able to use my phone and get my minutes, they refused to reimburse me. I was without a phone for a month! I had to call them a few times a day, be on the phone for many hours and be shifted from one person onto the next to whom I had to explain my problem in detail. This service is absolutely unsatisfying, try to stay out of it if you can.

The phone arrived in a timely manner and worked most of the time when I was away from home but I cannot make calls from home. It doesn't matter how inexpensive it is but it is of no use to me if I can't call out from home. The map showed it could be use in my area.

If it were possible to give zero stars I would. I have made three phone calls for activation of my second net ten phone (1st was junk). The tech assistant did not fix my problem and hung up the phone prematurely and I am now calling back……been on the phone on hold for 45 minutes, first time was 40 minutes…..hence no customer service is really available.

I began using Net 10 about 4 years ago and was very pleased with the service up untill I tried to get a new phone from them. I orderd the phone online and upon getting it was disappointed with the reception it got. It would not get signal in my home, stange becuase the other Net 10 phone never lost signal. After a new SIM card failed to solve the problem I decided to return the phone. After talking for an hour with the tech people in India they told me they could not give me a refund because there was nothing wrong with the phone. I requested a supervisor and after 15 minutes on hold talked to someone who was even harder to understand and was told that yes they could give me a refund, but I had to ship the phone at my expense and it would take 30 days after they got the phone back to give me a refund. I sent the phone several days ago and Im worried the tech people will give me more B.S. before giving my refund. Personally I will be switching to Verizon as soon as I have enough cash.

I had net ten for one month and I stayed on the phone with them,I can't tell you how many calles I made and all they wanted to do was send new sim cards and they never got it fixed so we couldn't use the minutes we still had about 400 minutes left on both phones,I tred to tell them it was the phones but they wouldn't give us new phones I had two phones give to me and I am going to see if the will let me use the rest of my minutes the time is up but it was their fault so pray for me that they will

This would still be my provider if it weren't for the lack of international SMS. My peeps live in Europe, and I can't send them a message. Otherwise, the price is great, coverage is excellent, and everything is pretty simple. Now I'm with Virgin Mobile.

bought T404G phone at kmart in oakdale ca. it came with a folder that read 2 months and 300 minutes free, I activated it, net10 says 10 minutes so back to kmart, no refund if activated who can help me out thier no exp dates on phone or folder, how would I know this till activated It clearly states 2 months 300 minutes upon activation , now no refund , what do I do now buy A card niece work

I've only been using the LG 900G for a day because I screwed up my phone by resetting it back to factory. I had put too many things on it and felt I was overloading it, so I wanted it all set back to factory. In doing so I lost all my miinutes! I called customer service and they were unable to restore my miutes but are sending me a full new card! Also when I had to activate it, the customer care guy was awesome! We had to put in several codes but it worked. He was all business and took care of everything! Both customer services guys I talked to were great! They both had accents but were easy to understad. I did have to talk to a lady in a higher up department when the one guy was unable to bring back minutes, she was very nice also but harder to understand but she is sending me my minutes so I am happy! I love my phone! The internet (google) came up rather quickly, and facebook did too. I will be happy when i get my minutes back and I can play with my phone again. lesson learned DO NOT RESTORE TO FACTORY SETTING WHEN MINUTES ARE ON THERE!

I wish negative numbers would be allowed. STAY AWAY from this company if you want a telephone that can make telephone calls!!!! They can't activate the telephone I purchased and the Customer Service response was to take it back to the store and have them try to rescan it – it was a possibility that the Store had not scanned it properly! If that didn't work then would have to send all supporting documentation into their Corporate offices to prove that I had purchased the telephone! If it takes this much hassle just to activate the telephone I can't imagine what it would require to actually use the phone to make phone calls with!!! DO NOT BUY FROM THIS COMPANY – Save yourself the expense and get two cans with string in between – It will work beter!

I have been using Net10 basically since they came out. Since my very first day, I have swore that I would NEVER use any other cell company again, and I STILL feel the same way! Of course, with EVERY SINGLE cell carrier on earth, everyone has a ‘less than perfect' experience occasionally. One thing that I see over and over again with most of the negative comments about Net10 is a simple LACK of common sense! It VERY CLEARLY states that if you get a $25, or $50 monthly card it DOES NOT carry over ANY days or minutes. So if you are too dumb to know what you are doing, don't just expect Net10 to be responsible for your ignorance. Another silly complaint I tend to see over & over again is people who are not capable of activating, or operating their phone. I found it to be INCREDIBLY easy to simply log on to www.net10.com and activate a net10 phone. I have been so incredibly satisfied with my experience with Net10, I have got my mother, brother, my wife's parents & both siblings, AND one of my cousins all to join Net10. EVERY SINGLE ONE of them have had absolutely no problems either!! I did have to help my mother in-law activate her phone, but she doesn't even know how to turn a computer on!! Back in the day it was straight up 10 cents/minute (which is still cheap!), but now they are even offering better prices based on how you use (or don't use) your cell phone! They have also made a GIANT leap in phone quality! My wife and I both got the LG900G. It is AWESOME!! Now we get the same benefits as all the ‘fancy' droids and Iphones but at a fraction the cost!! As far as anyone not happy with Net10's rate plans or prices, personally I can not understand why!! $50 a month for UNLIMITED talking, texting, web browsing, e-mailing, & 411 (information calls). Where else do you get all that? When my mom's contract finally expired with Alltel a few months ago she was paying right at $110 a month (after all the fees and b.s.). That was for the exact same type of ‘unlimited' plan!!! I am willing to answer ANY questions anyone may have if you want an honest answer! e-mail me at pcoverdill@rocketmail.com

Thanks for the reviews it looks like i almost made a big mistake changing to this company. I wiould not get along with them i dont like getting ripped off. Durn, i thought i was going to save some big money what a bummer.

I wish that we could text Canada with Net 10. Otherwise the plans are great and easy to activate.

I wish I can put -5 for the rating This was been the worse experience ever.I purchased a phone online on a Monday and it was supposed to be overnight shipping I didn't get my phone till Friday and every time I called they were so rood and did not know what they were doing and could not help me at all.So when i finally received my phone i tried all day to activate it and it just didn't work so I called them back and same thing they just kept telling me that I had to wait and that there was nothing they can do so I waited another hour and I called them back 15 minutes before they closed and I got no answer.I was finally fed up with them so I called them the following morning to tell them that i wanted a refund and to give me the mailing address so I can return the phone they kept me on the phone for almost 30 min and transferring me back and forth.They gave me the mailing address but I have to pay for the shipping back and it has to be with FED EX or UPS which I don't think its fair, so I asked to speak to a supervisor and after being on hold for ever again when I asked them that why I had to pay my own shipping she replied that because that's just the way its is and hung up on me.This is just the worse customer service.I wish there was a way to talk to someone else regarding my issue.

says 10 cents a minute all the time. really is not true.outrageous charge for internet service.also have been charged more for just a phone call.sending pictures and checking voiemail is also higher than 10 cents a minute.new customer and really not happy with service.prices probaly equals out to the ripoff tracphone rates,which belongs to same company.and with all of the complaints about the horrible customer service you think the company would realize saving money and taken jobs out of this country isn't always the best business plan.of course some people and companies just care about the profits.shame on you net 10

My experience with Net10 has been quite good, except I'll agree that the customer service reps are difficult to understand. My son lives in Germany and visits every couple of years for a month. The last time he was here, I bought an LG400G for him which was on sale for $29.95 and included 300 free minutes. So it was like getting the phone for free. Setting up the phone was no problem. I was impressed with how good the sound quality was on the phone, and often he got more bars on the Net10 phone than I got on my T-Mobile. Now, two years later, he is coming back to visit again. I got out the old Net10 phone and tried to re-activate it but was not able to. I called the outsourced customer service and the rep, who I could hardly understand, said that since more than 60 days had elapsed since the minutes had expired, I would need a new SIM card. Imagine my suprise when a new SIM card was delivered by FedEx only two days later. I called customer service to buy 300 minutes for the phone and spoke to another rep who I had difficulty understanding. But I was able to complete the transaction, and the phone was reactivated with 300 minutes and a new phone number only a few minutes later.So my experience with Net10 has been good, and the only reason I rated them with only 4 stars was that it was difficult to understand what their reps were saying.

My LG 900 has been good for the price until today. Have any of you had trouble accessing the internet? Today it wouldn't let me, and I receive a message that says ‘The requested host was not found', even though there are 5 bars available and I can make phone calls.

The truth about Net10: While the so-called customer service is a sad joke, the Net10 service is excellent, the prices and flexibility are great, the phones traditionally have been lousy but they have improved greatly as of lately with the additions of devices like the LG800G, LG500G, Samsung T401G and LG900G. I have been using them for a year without any compalints; other family members connect with Net10 as well, all of them satisfied customers for years already.Three weeks ago I bought the LG900G and its super! I highly recommend Net10!

Coverage is hit and miss. Customer service is horible and out sourced. Could hardly hear and understand the representative. After using Net10 for more than a year and putting up with marginal coverage, I finally switched to Sprint. This is truely a case of you get what you pay for. Don't waste your money with Net10

I have used Net10 for 6 years now…I started w the cheapest phone at the time and Everytime they have had a new phone come out I have gotten it. When I have gotten the newest phone all if my minutes and days from old phone were transfered and the minutes that came w the newest phone were also added. I have had better reception and more bars in my area then friends & family who were on monthly contract phones and had the same phone as I and paid triple for it!! I have read posts where some have had problems, which will occur w every phone provider, so here are some Net10 tips I have found out…ask for an English operator (yes, they r there), make sure you ask for the advertised special (I.e. The 2.5 texts)..if u don't ask , they won't give, the same w the free minutes that cone w new purchases of phones. Also when using the new $25/$50 cards read the small print!!! U lose any accumulated days/minutes from your old plan and you are also charge 1 minute for in/ out texts & you can't download ringtones.. So u dont use 750 minutes in a month dont buy those plans!!…when buying the cards where u scratch off the silver to get ur #'s scratch easy!! I myself go with the convience stores that print receipts w pin #'s because it gives all the info needed in case if a problem and 9/10 timed the store manager has a # they can call when u hav a problem. Most importantly keep receipts and ALWAYS ALWAYS keep the operator on the line until phone works and your minutes display and never hang-up w/o the operators company id # and what call center they are in.I'm sorry for to u all who had problems nut remember if it's not a cellphone it's something else electronic giving problems.

Not Happy with Net 10 at all, what a scam!My family has 3 Net 10 phones and had them for a couple of years. On my phone I have built up 840 days, yesterday my elderly father bought a phone card the one that reads 750 min for $25, what he could not see was the small print up in the corner that reads NO carry over min and service days. The mins were added to the phone and I lost all of the 840 days and now only have 30 days. I called customer service to see if they could reveres and take the mins off, they were of NO help, I wasted a lot of time trying to speak with someone that hardly spoke English, in the end I feel totally scammed!

i just got a card for my phone my other expired in ten days i had 188 min got a new one now and it took my mins and days didn't add to anything it did before i was up to 400 days and now i have to start over for no reason just byu adding mins when i did that many times before

Have never had a problem. Works when wife's Verizon won't get a signal. For basic calls, no text, no pix etc. I think it's great.

I give the phone five stars, as it keeps a charge from regular usage and takes great pictures too. I love the fm radio that goes everywhere with me. The only thing about net 10 is they don't hire customer service from the USA and I have issues undertstanding the people on the other end who are trying to help me.

Well they have screwed me yet again. First time out of $10, now out of $50. I buy a Net10 prepaid card at my local 7-11. Unlike cards I had purchased in the past where you received a second receipt with your pin number on it, this one had a ‘scratch-off’; on the back. Problem was when I scratched off the scratch off, it scratched EVERYTHING off, including the pin number. I call customer service. WHAT A JOKE! The first person barely spoke English. I had a really hard time understanding her. What I did understand was that all this could be reconciled easily. All I needed to do was get the receipt. So I travel back to the store, some 10 miles away, get a copy of the receipt and proceed to call customer service yet again. This time the woman spoke EVEN LESS English than the first. I could barely even make out that she was speaking English at all. This woman proceeded to treat me like I were an idiot. She kept asking me for a control number located under the bar code. I kept telling her there IS no bar code. ‘Oh yes Ma'am you just have to look VERY hard and count the 9 numbers after the bar code.' Then she kept telling me to get the control number from the receipt. I proceeded to read off every number on the receipt all the while telling her ‘there IS NO control number on the receipt'. She didn't believe me. I just wasn't looking hard enough. After trying for several minutes to get my point across to this woman I asked to speak with a supervisor. The one good thing I can say about the supervisor is at least she spoke English. Its too bad SHE HUNG UP ON ME!!!!!!! She kept trying to tell me the same thing before she did though… ‘I need the 9 numbers under the bar code.' or ‘Just read me the control number off the receipt'… HELLO!!! After 45 minutes on the phone between the 2 women, the supervisor hangs up on me. What AWESOME customer service! They outsource to another country because it's cheaper.. HELLO! you get what you pay for! At the end of it all, I call the corporate number. FINALLY someone who speaks and understands English. Unfortunately I'm still screwed. They are telling me that I have to email all this stuff to them for them to review. It will take 48 hours but if they can't find this 9 digit ‘control number' under this non-existent bar code, I'm out $50. Net10 is cheap. It's why I chose them. I don't use my cell phone a lot. It's really just an 'emergency' only and to send a few texts every now and again. I don't use it enough to warrant some two year contract with some big name company but that is exactly what I'm going to do. Yeah Net10 is cheap… $.05 per text IF they go through the first time. More often than not any longer I've been having to send them 2 or 3 times before they actually go through. Calls are $.10 per minute but with the occasional stealing they do of your money (like I said …. $10 the first time $50 this time) you really aren't saving much. It WILL happen to you just like it has happened to me and to MANY others. Just take a moment to read the other reviews here. Yeah Net10 is cheap, but like I said before, you get what you pay for and you've been warned…

I am only 11 years old… I've had NET 10 for about 3 years and mine works fine… I don't use a credit card because I don't have one and but the minutes at a local store those are better because a lot of companys take money from credit cards so just buy them at local stores and I don't use Customer Service when I have a problem I call Corporate number (800 876-5753) some of them can't really speak english but sometimes there is a person who you can understand and can speak good english hoped it help… REMEMBER BUY MINUTE FROM LOCAL STORES INSTEAD OF YOUR CRDIT CARD THEY'LL JUST RIP U OFF okay remember local stores like Wallgreens Walmart etc. hope it help, Asian Kid

Bottom line is Net10 has riped me off. I bout a phone from them on 06/06/20011. at the same time I paid for air time of 300 min. and 60 days. Win I put it on the phone, I turned the phone on and it made a funny noise and stopped working. I went and traded it for another one. Well I wasnt going to pay for another card so I called costumer service. The man was very rude and impatient but I got him to transfer the card to my new phone. When the time was put on my phone there was only 10 out of 300 minutes. I dont want to talk to that jerk at customer assistants agen so I e-mailed them. they said they would get a hold of me shortlee. That was several hours ago. Yep. They have riped me off. I have only begun to fight!!!!!

what can i say,net10 offers a very good service,reception is awesome,they have great monthly packages,main problem is the customer service,a little hard to reach and understand,i think most of them need more training,but anyway if you are lucky and don't have any issue the service is great and there is reception anywhere,they are also offering great phones so i think i will stay with them a long time,just one thing instead using your credit card for automatic replenish just use prepaid cards and you will be more safe.i recomend net10 but reads the reviews and get well informed before try.good luck

i bought mins for my phone still have 446 mins left and my phone got shut off thats bull

I would like to know why Net10 advertises 1/2 minute txts and constantly deducts a full 1 minute for a simple one page txt ! Does this happen to any one else? Also, when I do send a txt it automatically deducts the one minute EVEN IF THE ‘SENDING FAILED' DISPLAYS!!!!!!!!!!!! DEDUCTS AGAIN TO ‘RETRY'

We've had 3 Net10 phones for months now using the T401g slider, with the $50 unlimited. No real problems, except the explanation of minutes and service days. My daughter has yet to add minutes after 6 months and she's on the internet CONTSTANTLY! Her service days just keep rolling over, but can't get a straight answer whether she will lose the unlimited status when she does add minutes. I thought I had to buy another minutes package to maintain service and so I bought a 750 min $25 card to add to my minute balance of 45,000 min. It wiped out my remaining balance and only had 750 min. I don't like always saying Huh(?)when I do call cust. service because of the out sourcing. Thank you to the person who gave the corporate # on here. Will use that. 4 stars instead of 5 because of CS and explanation of minute use/service days.

Coverage & cost are great. IF ONLY our ‘easy minutes' would be added automatically w/o our having to call EVERY month to get ridiculously long codes given by someone for whom English is not even a second or third language we would be very pleased. Easy minutes allows for cheaper per minute rates & should be hassle free so prefer it to getting cards for adding minutes. We use the phone just for talk & text and those are great! We will try corporate phone # in future to see if customer service is better.

I was really excited @ first until i found out how terrible reception was OUTSIDE!!!!!!!!!! i wanted to get the LG800G but im wondering now if that would be a smart choice

I have been with net 10 for 4 years now it is an otherwise inexpensive 2 star company made infinitely worse by non-existent customer service the only way to actually get through is to use the phone, you will wait on hold for at least 20mins before someone who you can barely understand and who barely understands you picks up, you will get nowhere and they charge you for this anti-costumer service.Now the part I really love is that the problem you are calling them about has numerous complaints and is clearly a fault with their website but they insist on making you jump through all the hoops on your computer to try to fix the problem when you did all that before calling (but no, for some reason they don't believe you…or maybe they don't know how to fix it either). Currently I am heading on 5 and a half hours of getting nowhere. thanks net10 all I wanted was a new phone after 4 years with the same modell but I got to discover that your costumer service has slid even deeper into the deeps of hades since registering the first one.

I would not have any other cell phone service than Net10. They have a super coverage area, better than most.Their customer service is excellent except some can't speak very good English. That is why I gave 4 stars instead of 5.I have used Net10 for 3 years with a very minimum of problems.

… God, tech support is like going back to Sprint. I remember thinking a while back when I was a Sprint contract slave, my bill was wrong EVERY month, and any issue I had was outsourced to India, where CS reps regularly blatantly lied, were always ‘going to' but never did, wasted more of my time to call back to re-explain everything and be told it was my fault because they had no idea what I was talking about and no notes on the account… Oh, Sprint, how I missed you. They could not spell my name, Jessica. I would have to spell it out like 15 times every single time. I thought it couldn't get any worse. NEWS FLASH. It can: Net10. AAAVVVVOOOOIIIIIDDDDD. I am ducking my tail between my legs and running back to T-mobile, where I have a sweet phone and my contract expired, so cheaper monthly cost and no commitment. Yeah, it may not be the cheapest, but it's really nice to talk to someone who speaks English and at least pretends to give a shit about any issues I may have.

well i have been with net10 for 9 months and no problems till now,is true customer service can be a pain,but it depends where are u redirected,the main problem i found is the customer service service other than that the net10 service is very good and the reception is awesome,i think it uses diferents carriers all over the country like,sprint and att,so i will stay with net10 hope soon the customer service representatives could be more eficient in the future,just pray don't have an issue with your phone in this moment

I agree with Suzanna if I could give Net-10 0 stars, I would do so. My husband purchased two phones for us. What a mistake! I have spent so many hours at least 10 to 15 on the phone trying to get help receiving messages which I was charged for but never received. Also I was sent photos which I was charged for over and over again but no luck there either! I felt that I was taking a road trip all over the world with no one to get help from. AHH!! Why do these customer service/technical people seem so ignorant and brain washed just to save Net-10 bucks instead of helping their customers. Sorry honey, thanks but no thanks for my gift! Now your stuck with your phone and all of a sudden your 450 minutes are gone? Now will you believe me? Do not take a chance on Net-10 Do NOT waste your time and money !!!!

Why do I need to give Net10 a star? Net10 deserves 5 piles of dog crap from this reviewer!Bought a Net10 phone and $30 prepaid card a week ago. I was up to 6 phone calls with someone who can barely speak English to get it all set up right, every time entering in code after code after code and it still doesn't work. Can't add minutes, can't set up voicemail, the phone needs an update but I need to enter a code to do that, etc….I'll just chalk it up to a $50 lesson learned. I will feel a little bit better if just one person reads my review and says no to Net10 before spending their money. Anybody want to buy a net10 phone – cheap?

Terrible service. I bought the phone (fairly easy to set up)and took it on vacation. Halfway on our trip the message unregistered sim came on the screen and that was it for a few days. Got the phone back to working order by turning it off and on. I also was getting tons of calls from collection agencies for people who had this number before me. I told them not to call me, that this was a new number for a new client, but the calls never stopped and they filled up my voice mailbox with messages. The phones are made from thin, cheap plastic and feel flimsy to use. Picture texts have to be downloaded and minutes are deducted, even if the download fails, which mine did most of the time. The camera is grainy and of poor quality, and picture texts take forever to send. I was not happy with this phone at all.

i totally disagree with all the negative reviews of net 10 i love mine i get service everywhere,my sister her boyfriend my husband and i were inthe middle of the woods recently on a camping trip. my sister and her boyfriend both have verizon and had no service my husband has a android and had no service, my little net 10 was the only phone with service. i have never had a dropped call,and the prive cant be beat.as for people having problems with credit cards that what they make those little cards for that you pick up at walmart or target i have never had a problem with being overcharged or extra minutes taken out.i love net 10

customer service is useless. Everytime I call, I do it from a landline and the call drops. I have to dial in several times and start over and have to re-explain everything to an agent that cannot speak plain english because they do not call back over a dropped call. I am currently trying to deal with accessing my email. The agents keep asking about accessing the web. I explain it 6, 7, even 8 times and they don't listen, they just keep repeating the same questions. These people are completely useless.

Really it would be no stars. I purchased my NETTEN phone from Best Buy. Worked great. After 8 months the phone began to charge $5.00 for text instead of .50 cents. Called complained the person on the phone could barely speak English. Was supposed to correct. Next month same thing, complained was credited. Now I add minutes and say $50 worth sometimes I will use it up in 3 weeks sometimes that can last 2-3 months. Last 2 months NETTEN takes away all minutes remaining after 30 days. Just spoke with a person working for them, again can't speak english clearly, she tells me it is my fault because I need to buy the same amount every 30 days! Go figure. The whole idea of pre paid is to save money not for NetTen to dictate how much I can spend! Anyone want to buy a really nice Motorola that does al sorts of things! No more NET Ten for me. DISLIKE!

good phone, but when i try to use the camera, it doesnt take the picture.. at all. it just says ‘failed'

I like their cheap phone service but have a couple of real gripes: 1. I went to renew my minutes over the internet using my credit card. Someone else's credit card number was right in front of my eyes (still in memory). Serious breach of credit card security. 2. I tried to renew my minutes about 11 p.m. via telephone the day before they expired– no support was available after about 10 p.m., so I had to spend $20, the $15 option wasn't available because my phone had expired. The packaging says any plan is available at any time; that is not true of my experience and customer service would not help.

Net 10 has the worst customer service that I have ever had to deal with. I spent almost 2hr's with their service group without resoluion to the phone problem or the credit that they owe me.

Bought my new LG800g online. The virtual keyboard is great for texting. Shipping was fast. Got my old phone number ported and phone was activated and up and running in about 5 hours. I did have to call tech support because I found that I did have a PIN for my old Sprint account but they did take care of it. They were a little hard to understand but not as bad as some people on this forum claim. Right now I'm happy with Net 10, I bought two months of 750 minutes for 30 days for $25 per month. A good deal since it includes text and internet. Two minutes cost for each text and internet is one minute per minute.

Wow! There are good reviews but the bad outway the good. I saw a commercial at the gym for this company and thought let me do my homework before I purchase a phone. Has anyone tried the monthly service they offer? Did you have any problems with billing? I am a current Verizon user and am tired of paying so much for so little. I'd like to have unlimited calling and texting but don't want to pay alot but want good/great service. Thanks Mike for your comments about calling the Corporate number and buying your phones from a local store.Has anyone else taken that advice? How has it worked for you?