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net 10 is a great phone and they get bars evreyware.

i have the net 10 t401g since 12/12/09 now they have the $50 unlimited plan but i can't get it unless i want to go buy another phone r401g from target which is the same phone that i have. this is a total rip off!

although net10 does offer 10 cents a minute and 5 cent texts with no roaming charges, if you ever want to upgrade to a nicer phone, forget it !!! The phones they advertize on their website to work in a certain area will not always work and when you try to get a replacement phone it's next to impossible !!! (5 week wait and still counting!)

I've had this phone for 5 months but I've had it with the service. Not only was I not able to activate my phone on the internet but I have to call customer service each time I reload. Typing in my PIN number never worked for me so I had to suffer exasperating calls to Customer Service which always takes forever to connect to. When you have an issue you get passed on from one Call Center in Asia to another. Each time you are passed to a new person you have to explain your issue all over again. I bought a brand new Samsung Net10 phone for 49.99 (not refurb) and now I am shopping for a new phone already after 4 months, I feel I didnt get my money's worth and for all those exasperating episodes with CS, I feel ripped off. Run away from Net10. Don't touch it with a 10 foot pole if you have other choices that will work in your area. Run, run, run!

I PURCHASED TWO PHONE PACKAGES AND HAD BIG PROBLEMS GETTING THEM OPERATIONAL AND MANY HOURS TO CUSTOMER SERVICE WHICH IS TOTALLY USELESS.I STILL CAN'T MAKE CALLS OUT OF USA AFTER REPEATED CALLS TO CUSTOMER SERVICE AND UNANSWERED E-MAILS. STAY AWAY.

Impossible to contact the customer care service. I tried for several hours several times, several days. But, don't worry, your call is very important for them and they will be answering shortly…Couldn't find the NO STAR rating!

I bought a Motorola EM326g slider phone directly from Net10 with an accessary kit. The phone has many nice features, mp3, bluthooth, camera.I can't access the web browser as it was advertised to do. I have called customer support many times and still have no result. This is why I give them only 3 stars. Along with never being able to find airtime cards less than 300 miutes. I have tried their website and 5 local stores. I don't talk or text that much in the alotted time given.

Beware- you are charged to receive calls as well as make them. Customer services is always busy and tells you to ring back and the on line email service doesn't work! Appalling Service

Our family has 3 net 10 phones. We had small problems that were always fixed right away. In Jan. 2010,I bought a 79.00 net 10 phone from Net 10, (you can get it at WalMart for 49.99), that has internet, can send and recieve pictures ect., except for none of that works. I called ONCE they said no problem they would have it fixed in 24 to 48 hours and gave me a ticket number to call back, I called after 48 hours, they said my ticket number was canceled by mistake, give them 24 to 48 hours, in another 48 hours I emailed them, since you can't get through on the phones they said 24 to 48 hours it woukd be fixed. I can't beleive it. I want to take my 79.00 phone and stick it up there…….

aT THIS TIME IT IS A GREAT DEAL FOR MY KIDS. mY DAUGHTER GOT A TEXT IF I BUY MIN SHE GET 100 FREE. THAT IS A NICE DEAL. ALSO PLEASE REMMBER THEY ROLL OVER. KIDS LIKE IT SO FAR. BEST WAY TO CUT BACK. GREAT DEAL.MUST DO ON LINE AND MAKE SURE YOU HAVE YOUR INFROMATION CORRECT. THE CUSTOMER SERVICE IS A MAGOR DISLIKE.

NET 10 is great for the person who dosen't use their phone all the time, and can live within a plan of 150 min.to 250min a month anymore dosent make much sense to me why you would be with them anyway, also if you need a lot of things instead of there simplicity NET10 is not for you because Customer Service is not the greatest.

I been with net10 for 4 years and have transfer my # 2 times with no problem, everything was fast! I just upgrade my old net10 phone for a new one the samsung t401g and is great! 3cents a text. I agree that their customer service sucks the people can speak clearly and they try to speak so fast and all the noise in the back…. So I alwas call in Spanish and from a land phone to save minutes. Spanish service is great I guess because there's no accent to it lol.. And usually takes me 10 mnts max to fix a problem never had a major one though! And they always give me extra minutes! I guess is just like anything some people like it some don't. But is the best Pre-paid service right now because you can pay from $15 a month to $400 for 2 years. I always get the $30 = 300mts for 60 days not to short on mints not to expensive! I do believe the people having bad experience though! They should have people with good English, not trying to be racist or anything like that but some peple have trouble understanding and it would be much easier and faster. Well that's just my opinion…

I have had their service for only 5 days and have had received more problems from them than my last carrier in two years! My old phone got turned off but I had to wait for them to turn on my old phone! I paid for the unlimited service but they gave me a 300 min plan! I ran out of min and could not use my phone! They finally turned it on but when I tried to get my browser fixed the things they wanted me to do ended up deleting all the numbers off my phone!! I've never been so furious with a company! That's only the tip of the iceberg. I could talk all day about their awful customer service!

Customer service is the worst. Your calls go to some other country and sounds like a frat party in the background. Very unprofessional and not responsive to problems. How does 8 hrs of phone time sound to fix a simple problem??? Add to that promises made by three employees on three separate calls only to be denied by other employees. I finally realized empoyees tell you what you want to hear just to get you off the phone. They don't give you their true names, so no one will know who you are talking about. Trust worthy they are not. don't expect resolution of problems, do expect deceit. When I threatened to write a letter to the company about them telling me to needlessly buy more of their product to fix a problem they created, a ‘manager' Michelle replied ‘I don't care'. That sums it up. RUN, DO NOT WALK AWAY FROM THIS COMPANY. THEY ARE BAD NEWS. BORDERLINE FRAUDULENT.

Customer service is the worst. Your calls go to some other country and sounds like a frat party in the background. Very unprofessional and not responsive to problems. How does 8 hrs of phone time sound to fix a simple problem??? Add to that promises made by three employees on three separate calls only to be denied by other employees. I finally realized empoyees tell you what you want to hear just to get you off the phone. They don't give you their true names, so no one will know who you are talking about. Trust worthy they are not. don't expect resolution of problems, do expect deceit. When I threatened to write a letter to the company about them telling me to needlessly buy more of their product to fix a problem they created, a ‘manager' Michelle replied ‘I don't care'. That sums it up. RUN, DO NOT WALK AWAY FROM THIS COMPANY. THEY ARE BAD NEWS. BORDERLINE FRAUDULENT.

TERRIBLE SERVICE! I said to my family and friends background noise during support sounded like a crowded food court in a busy mall. I agree with the frat party background!!!! Not to menion they have no idea on issues with these phones and both mine and daughter have same issues. What are the chances on 2 defective phones? This is my Second issue through net 10 with lg600 phone. 1st was our voice mail, wasted 10 of my min trying to set it up, when it should be free website said so. Called support issue was never fixed!Still no voice mail Was on the landline for 48min. left phone on like they said and issue was never resolved! I left it go because I figured it out by googling it. Also got the PROPER manual for my phone on my search, Net 10's version tell you nothing about the phone! Initially I emailed them on new problem after 1st failed attempt with phone. they sent me a code to put in and it disabled my prepaid service. This issues was reported to them on the 22cnd today is the 26th i gave them the benifit that it was the weekend and waited 48 hours during bussiness hours. Now mind you I have had no phone for 4 days. Gave them my ticket #s and they had no idea of what was going on AAAAAUUUGGGGHHH!!!!!! They are on there last chance if new phones do not work I will report them to better bussness bureau. There needs to be a way to end this frustration.

Net 10 has great coverage, easy to purchase minutes and a low price. However, their customer service sucks unless you speak Spanish. You will be on hold FOREVER and then you won't get any straight answers. DO NOT transfer an old number to a new phone. Always get a new number even though it's inconvenient. It's a nightmare for them to transfer an existing number to a new phone and you'll have no working phone for 72 hrs.

You might need to be a little patient with net10. Customer service does stink, but the phone service is great and cheap and very simple -10 cents a minute to talk in the US, no exceptions. How to avoid having to use customer service: Buy new phones. Avoid used or refurbished. They are in many cases free, if you count the $30 of service included with them. Don't transfer a number from another company. Activate on the internet. Usually it is easy to transfer another net10 phone number to a new net10 phone. My only bad experience was when I tried it with a used/refurb. I admit that was a unreal bad experience which I couldn't get fixed until I looked up their executives on the internet and sent them an email detailing my experience. Then an English speaking person called me on a SUNDAY and the problem was fixed immediately. Overall, I am a very satisfied customer because the phone service is so good and simple.

I like the simplicity and PRICE of Net10. I hate their customer service. It usually takes forever to get anyone and then its so noise you can't hear anything let alone understand the rep. My problem is, I have been trying to download ringtones off their site for weeks. They said they would ‘update my software' and that should fix the problem, it didn't. Now I have the dreaded job of calling them back. Pretty soon I'm just going to see if I can connect from the phone and use up a few minutes. Otherwise, highly reccomend if you are like me and my family and only use about 50 minutes a month. Tip: get on the easy $15 a month plan so all your minutes ROLL OVER!

You get what you pay for. I loved the simplicity of the low flat rate, but I dropped Net10 for 2 reasons: terrible customer service and the poor hardware choices. When I left Sprint, Sprint released my number for porting in less than an hour. 24 hours later, Net10 STILL hadn't activated my number AND when I called they told me it could take up to 7 business days. How many people can go phoneless for 7 days?? Keep in mind the FCC recommends that carriers port numbers within 2 hours! So I demanded a supervisor, kept harassing them, then finally, after spending over an HOUR on the phone with ‘customer service' (thank god I have a landline phone so I didn't have to pay by the minute for this call!) they finally ported my number. Their call center is in Manila (Philippines) and their poor English language skills contributed greatly to my frustration. When I got ready to leave Net10, they were similarly difficult in releasing my number. I was on the phone with Customer Service for my new carrier and Net10 simultaneously so they could verify my identity and authorize the porting. We were on the phone for over 41 minutes!! Then, Net10 said they would release the number within 1 hour. Yep, 4 hours later, no release. I called, went through the whole song-and-dance AGAIN, and FINALLY got my number released. This scarred me so much I will never deal with Net10 again. Issue #2: handset choices are very unsophisticated. For texting, a full QWERTY keyboard is a must for me and the Samsung T401G was a huge disappointment. The keyboard is big but has such flat keys, it was much more difficult to use than the smaller keyboards on my old Blackberry or Samsung Ace. The build quality of the phone was extremely cheap also. Call quality was extremely poor. Many of my calls had to be redialed because of terrible reception. Since I live in a large city with great coverage (Chicago), I believe my poor call quality was due to my handset, not the network. Since Net10 forces you to use one of their own handsets, I had to switch. All that aside, however, Net10 could be the perfect choice for a very specific user: someone who wants a phone for emergency use only. If you don't need to port a number and want a phone just for occasional use, then the simple handsets and low prices could be a perfect fit. Just be sure you have a landline for those customer service calls!

If I could rate net 10 negative on this site, I sure would!!!! They are 100% ignorant, to the clue what the problem you are explaning!!! Every time you call you have to give them the same 1 hour story!!! They keep no notes on the problems you are telling them!!! AVOID LIKE THE PLAGUE!!! I have spent over ten hours on the customer service line with no problems solved what so ever!!!! STAY AWAY FROM THIS COMPANY!!!!!!

Ive been with Net10 for about 2 years now, and I actually really like it. Im a stay at home mom, so I dont have much need for a pricey cell phone plan, being as I really only use the phone to call home when Im out, for emergencies, and for texting a few relatives and friends. I switched from Net10 to Virgin Mobile about 5 months ago, because I really wanted a phone w/ a qwerty keyboard. VM's service was horrible. Calls were dropped, texts didnt go thru, it was bad. And considerably more expensive, being as you had to buy a seperate ‘texting plan' in order to text – whereas Net10, your texts just come right out of your existing minutes. After only 2 months w/ VM, I switched back to Net10, with the new Samsung T401G w/ qwerty keyboard. The phone is both inexpensive and functional. I get great reception, Ive never had problems w/ texts not received, or calls dropped. I will admit, Net10's customer service department leaves alot to be desired, but, so do MOST customer service departments nowdays. Net10 is an excellent option for those that simply dont want to deal with the monthly expense of a cell phone plan. if I dont feel the need to have a cell for a few months, I just dont buy more minutes. Simple as that.

Phone is great (Motorola em326g)…but, phone accessories and customer service are TERRIBLE. Phone came with a 2GB memory card that did not work right out of the package. Unbranded card (like all of the accessories). On hold with customer service forever. No resolution after 30 minutes on the phone!! Please hold, please hold, please hold, please hold, please hold – uggghhhh Such a shame….this could have been a five star review. Low quality parts and poor customer service will prevent me from recommending this company to friends.

net10 seems to me to be a scam, especially if you need it for international long distance.1. when the access number is dialed and then the int. number the phone will cut off after about 2 mins. meanwhile minutes run down at international rates. After maby four or five tries you MIGHT get thru.2. if you call customer service they will leave you hanging on the line as long as you can tolerate, again with minutes running down.3. if you do get to talk to someone it is very rare that they will be of any help at all, or even understand your problem, another way of keeping your mins. running down.Of the 600 minutes I purchased with this phone 75% of these were spent trying to contact net10 to solve thos problem WITH NO SATISFACTION WHATSOEVER. DON'T BE FOOLED BY THE CHEAP RATES,THEY ARE A RIPOFF AND SHOULD GO OUT OF BUSINESS.

is it just me or does anyone else out there find it impossible to purchase a phone from net10's website using a credit card??? i have tried countless times over the past 3 weeks to buy a phone on their website to no avail. when i submit the order, i get a message stating that there was authorization problems with my credit card. i called my credit card co. and they told me everything was in good standings on my account. they even told me they could see that the purchase on my account was pending net10's approval. i even had several of my family members attempt to purchase a phone online using their computer and their credit card and their orders were rejected too. i called net10 about this numerous times only to get the usual runaround , being put on hold to speak to their supervisor and being transferred to other depts. i am really beginning to suspect that something is wrong with the company and maybe they are preparing to go belly up.

i like net 10 at first i didnt think i would i had the lg 300 at first then up graded to the lg 600 not bad some things i didnt like on that phone was you had to record music of the radio and they sounded pretty bad texting is pretty fast im going to be upgradeing again to the t401g finally some prepaid company got it right i was thinking about going to boost moble if net 10 didnt start making better phones but from what i saw is the t401g has alot better features than the i465 clutch so for now ill stick with net 10 maybe when i get the t401g ill give net 10 5 stars thanks.

NET10 is a great service!! Their new plan called NET10 Unlimited I found at Target and they offer unlimited talking, texting, and data all for $50/mo. Of all the plans I've signed up for, this is by far the most bang for my buck. The phones are really cheap in price, not quality. I've never had to deal with bad reception or dropped calls. Customer service is very receptive to questions and inquiries. I'm a happy customer and I'd recommend this plan to friends and strangers alike!

Called customer serv. since I was not able to access on-line to buy minutes. First call gave all the necessary inf.and turned out the serv.rep. (whom I could not understand) indicated a bad connection , but having taken all the information….couldn't help me and told me to call back. The 2nd call….again…gave all my information and once again put me on hold to contact supervisor…then on hold again transferring me to another department. No one should have to go through this. After experiencing this not sure if I want to stay with Net 10 or recommend this service to anyone. This was so time consuming and I DO NOT have the time to do this…adding minutes when necessary. I DO NOT UNDERSTAND the rep.

Travelling so purchased Samsung phone for long distance calls back home.Have made local calls easily, but only two of over two dozen LD attempts were successful. Phone seems to go through the motions to connect then…a click…and a disconnect. Tried to phone customer service….why bother…wait time was ridiculous. Will never but Net 10 again.

DO NOT PURCHASE THIS PHONE !!!!!!!Aggravating process with customer service buying minutes…one transfer to another transfer…please hold for a minute……lasted for 30 minutes……phone back to Wal Mart…! Pathetic Company!!!!!!!! All customer services were constantly busy…busy…busy…..HAVE HAD ENOUGHDO NOT PURCHASE

My LG300 failed to send/receive calls unless conditions were perfect. Text messages were restricted by Net10 (no premium services allowed, unless Net10's). Certain features on the phone were blocked by Net10. Customer service with this South American company is a contradiction in terms, and I may soon be contacting the FCC and NYS Attorney General concerning Net10's warranty policies! Prospective users are well advised to look elsewhere!

If your smart enough, you will find that Net10 gives you one of the best deals in cell phone service, EXCELLENT coverage, handset lineup in sub par, customer service is slow but tolerable. Well worth the price (Tip: The best deals are on the net10 website) Not for everyone but worth checking out.

While I will agree the customer service people are hard to understand, my husband and I have had several phones with them and have been customers for a long time. Every time we get new phones the process to transfer numbers and minutes from old to new phone is quite easy. Have had no problems yet. And just recently I received message that I get 100 extra minutes with the next 3 airtime minutes I add. Was a little skeptical but yesterday added my 200 minutes (new to Walmart) and actually got my 100 extra minutes. Will never go back to contract phone again.

Net10 is not good if you live in a rural area. You might have to get in your car and ride up the road a couple of miles to place a call. BUT, compared to signing a contract and paying those huge bills, I will stick with NET10. I get good connections as long as I am in the city. May be just particular to my area. Thank God for the old stand-by house phone. For 15 bucks a month, NET10 gives you your money's worth. At least I know I won'tbe overcharged or get any unwanted surprises. As for customer service, I have never had a problem other than understanding the accents. But I encounter that with other services. If you don't want to be ripped off and don't talk all the time, you should be fairly pleased with NET10.

I've had 3 of their phones. Just upgraded to a new 451c and it works great. Customer service needs some help. I learned way back with trac fone, I give the rep. 5 minutes to solve my problem, bump it to a supervisor, give them 5 minutes, bump it to a manager, give them 5 minutes and then bump it up to corporate. A sad way to do business but I've never had anyone at the corp. office let me down.

net 10 is the best phone i have had the phone has good signal. the only bad thing about it is the customer service. but other than that my phone has been great.

net10 r-o-c-k-s

I am a net 10 user. I have been a user for about three years. I like net ten because it is convenient,affordable, easy to use and their service features especially roll-over minutes.

I purchased 2 Samsung T401G phones(Nice Phones). Activation was simple and I received the 300 free minutes on each of the phones. I am pleased with the coverage so far, it is much better than I had with T-Mobile. At 10 cents per minute and 3 cents for texts, How could you go wrong ?

I'd give them 0 stars if that was an option. Almost every month I've had to call the Technical Services to get my automatic minutes and expiration date corrected. I'm going to use up my minutes and go somewhere where the phone works!

been with them for years, great service, 10 cents a minute folks, even had a number ported

customer service really sucks. I was on the phone for 3 dats.because they sent me 4 phones instead of 2 and charged for 4. They came to my home and I sent 2 back. They say the will put my money back when the get the 2 phones back. manager said I should of never been charged since he gave me a confirmation #. But the other manager said the can't make that say. he should of never said that to me. So watch out for what they do and say.

i like my net 10 phone, but customer service gets a 1 star or less. They need people that you can understand. They need to be updated on alot of thinds. And never speak to a supervisor.They know nothing. 2 hours on the phone and nothing. They think tou stupid.

If your the type of person that stays on the phone for hours Net 10 is not for you.If you get on and say what you have to say Net 10 is not bad.I find thecoverage area is better than adverage.My concern has always been customer service,You cannot understand what they are saying.There is room for improvement in this area.I have been with Net 10 for 6 years,You would think they would give ya A free minute now and then……..Good luck

Beware!! I would not recommend Net 10 to any one. If I could, I would give them no stars. (They must know something because they do not give me a ‘0' option.) The customer service is horrible, hard to understand, and keeps saying ‘great' even when you are trying to cancel your service.

Net 10 cheeper phone worked great, up grade did not. Had to get on phone with customer service, hours on phone with person/s in India. tryed for several more days & hours to reslove.They refused to correct my mins lost and it cost me to ship the junk phones back to them.This company sucks! Services sucks! Rating a zero!

Cons customer service, english not frist language. I had a few isues that to be honest were not net10's falt. Old cell company went from altell to verzion 15cents a min. to 25cents a min. and a pin #. The pin # was the hold up on get my # ported, once that was fixed the phone was soon ready to go. One e-mail took care of every thing. I got a EM326g and once I locked the browser there was'nt a problem with acidently hiting it and get a 10 cent charge.

The worst customer service I've ever encountered. The number assigned to my phone was a long-distance number, which I discovered after I received a $95 phone bill. I've tried three times to have the number changed to a local number and three times I have received another long-distance number. When I requested the area code that I knew would be local for me, they said the department that handles that is ‘busy' and I should hold. I've been on hold now for an hour while that department is ‘busy.' I know it's just a dodge to get me to hang up and go away. If you use their service, double check the assigned number!!

The service is good but you better not have any issues at all because customer service will just make you mad.They will leave you in the queue for awhile if you get through at all and they know and use all the fine print to their best advantage at all times. The computer program that they claim runs the system and keeps them from making common sense changes to your account must be archaic and sadistic in nature. Please avoid Net 10 and their parent Tracfone, there are far better carriers out there. Even if it costs more, trust all of us, it's worth it.

This is only a comment on their customer service as I just got my phone yesterday. I was waiting to get my cell number transferred and I couldn't activate my phone. I sent an email to Net 10 technical support and within 2 hours someone called me and they had everything activated! I was very impressed.

Not happy with Net 10 at all bought 4 phones as they were recommended by the clerk at wall mart. It took a week to get our old numbers switched. Then our 300 free minutes on one of the phones disappeared after we used 57 minutes. We spent 3 hours on the phone only to be told they were free minute and they could not replace free minute we complained and were passed from person to person and finally told that it was fixed and the minutes would be on our phone in fifteen minutes we said we would wait the fifteen minutes and they hung up on us and the minutes never showed up. We are now looking for another Trac Phone company net10 sucks!

NET10 has the worst ever customer support. I bought a new phone from them and am trying to xfer my number from a old net10 phone to a new net10 phone. They hv no idea on how to do it. I have spent nearly 7 days and about 10 hrs in about 5 calls and they keep transferring from one to another, no clue whatsoever. I am trying to ask them what is the issue and still no idea. everytime they just say wait for 48 business hours and we will take care of it. worst ever customer support. everytime they will read thru the same stupid procedure repeating the serial number to every single net10 support person. worst worst ever customer support I have ever encountered.

Listen to me people! I have NEVER in my 58 years on this earth, dealt with such an inept, frustrating and antagonistic outfit. To say their company is Crap is giving them respect. Pass net 0 and their parent company,trac phone, way bye bye. My new phone, simple talk, has by far the best plan with unlimted voice, text and web for $45 a month with recharge cards bought at walmart. No credit cards or such. Idon't know how the company stacks up in the CS department, all is fine so far. Out

-5 Stars. After pestering customer service for weeks, they finally gave me an 800 number to use for calling a number in Brazil. No other way to make a call to Brazil since their dialing instructions don't work. Of course, can't make calls to any other number in Brazil, only the one that's been programmed. Customer service stinks, can be in queue for indefinite time. Techs are clueless and are based in Phillipines, Columbia, and heaven knows where else.

Net10 advertises international calling for .15/minute. However, after working with customer service for more than 7 months, have not yet been able to call Brazil. Service reps have no clue what to do and they can't seem to fix this issue.

The mobile web service did not work after purchasing a net 10 samsung 201G. After sending an email and spending an hour on the phone it still is not working. After each attempt to resolve this I am asked to give them another 24-48 hours.

Horrible! I bought the Samsung T401G model because texts were only $0.03 (according to the packing). Yet, every text is being charged at $0.05 When I call to get this fixed, I'm told that they're showing me being billed at the 3 cent rate; despite the fact that my phone shows different. No one at Net10 cares about fixing my problem. The only good thing is that I'm not stuck in a contract and I can port the number. As soon as my prepaid card is up, Net10 will be history. I just regret that I didn't do enough research before selecting them!

Avoid the Easy minutes monthly plans. For three of the last four months minutes and days have not been added automatically as advertsed. It takes about 20 minutes with customer service to solve the problem each month. A real pain in the neck.

I have had my Net 10 phone for about 4 years. I live in the country so cell phones don't always have a good signal. I have as good a signal with Net 10 as I did with Cingular and AT&T for a WHOLE lot less money. At this point I don't have to buy any more minutes till July of 2010 which beats the heck out of all the other contract carriers at 50 bucks a month. But my cell phone is not grown to my ear like so many people I see. These phones are pretty straight forward and I believe they have a place for people that don't want all the bells and whistles and don't want to mortgage the house to pay for them. I love mine.

AVIOD LIKE THE PLAGUE!!! I have had a net10 phone for two months, and after 12 hours on the phone with customer service, about signal issues they finaly sent a replacement. They then sent the wrong phone for my return! They sent a STRAIGHT TALK phone. I do not want a straight talk plan!!! Now they will not resolve the problem!! I am getting no customer service help!! Every time I call, I have to read off tons of serial numbers, case numbers, and ticket numbers. Then they transfer you to someone else, just to spend another hour giving all the same numbers to this person!!! Frankly I am sick of it!! Lucky I am laid off or I would not be able to spend all that time on the phone with customer service!! NOT HAPPY!!!!

Net 10 sucks. There r times I will try to ues it in my house. One minute I will full signal, then without moving around the house at all my call gets dropped. It doesn't matter how many times i have tried to get them to relize some of the phones with SIM cards stink, they only say ‘well there must be a malfunction in the phone', we can send u out a new one. The problem is also they dont tell u that it is refurbished, and u still have the same problem wiht the ‘NEW' phone.

I bought a Net10 on the web. When I received it, it was defective. After MANY e-mails and long phone calls (more than an hour), they sent me a replacement phone. Then I only received 10 minutes of air-time instead of the 300 I was supposed to receive. Again after many calls (more than an hour), I was told that I received the minutes (basically calling me a liar). So I cancelled the phone

Please do yourself a favor and do not get a New 10 Phone.I bought a Net 10 unlimited phone 1st one defective and the second one they cant figure out how to transfer the number from the first defective phone to the new replacement.Tech and customer support have no Idea on how to assist.They took my $50 payment though.I will be seeking legal action.i am sure there are other poor customers in the same situation.

I have been with Net10 for 4 years. 3 members of my family have a Net10 cell phone. I have never had a problem. The reception is better than ANY carrier in town. Customer service does take a little while, but any issues are always solved.

MINUS 50 stars. The absolute worst customer service in the world.Well over three hours of trying to tell many different morons the round plug does not fit in the square hole. They simply sent the wrong head phone kit and they just don’t get it.What a joke. They take hours of notes and update you account every two minutes that takes 5 to 10 minutes but on the next call to these morons they have no notes on file. They will start completely over on every department they send you to and no one knows anything about your phone. Good luck trying to understand these peoples English witch is half the frustration with this nightmare of company.

Save your self a load of frustration, These people don't know how to get your phone going, I live in maine and after about 30 hrs with customer support, (thats a joke) they gave me a phone # with a New York area code. And the phone still doesn't work. Its definitly going back to K-mart. Nice phone, Excellent paper weight. CRAP SERVICE DON'T DO IT!!!

I bought 2 NET10 phones and am now paying less per month than for 1 phone with Qwest. The phones are very basic but my reception is great, I was able to port my land line number to one of the phones and was given really good customer service the two times I had to call. It is also very easy to add minutes. I may upgrade my phone in the future but so far I am very happy with NET10.

I purchased two net10 phones in trying to get on an unlimited plan and the first phone was an incorrect model. I bought the correct model for an unlimited plan (Motorola EM326G) and tried to get on an unlimited plan twice on the phone, the first time I was on hold for 45 minutes and hung up, the second time the woman had no idea how to help me and had to ask the supervisor several times and finally I was told I had to wait 24 hours to get on an unlimited plan and then try again with no explanation and she quickly hung up. Still fighting to get on an unlimited plan several days later. Everytime I call, I can hardly understand anyone as they have VERY distinct accents which I can barely understand, the website is of no use if you are trying to purchase an unlimited plan because there is really no help on the site to set one up. Spent a lot of money with net 10 and not a satisfied customer..

I bought the net 10 pay as you go phone and was majorly disappointed. The phone worked for a week then went to roaming then wouldn't work at all. I called the net 10 service 3 times and they kept saying things like dial this number to reset your phone, we will reset your phone but it will take 2 to 3 weeks. 4 weeks later no phone service and my air time expired. How can I fix it? Buy another air time card and they will try to fix it again. What a scame.

My aunt bought me a new Net 10 Samsung phone on Jan. 1st. I've been trying to activate it for about 5 days with no luck. I called the customer service number on the red card. They transfered the minutes and cell number from my old phone to my new phone, but they didn't activate it. I called again after business hours and got an automated voice that led me through steps to activate it. At the end of the process, the voice said, ‘Your Net 10 phone is now activated.' I looked at the screen on the phone, and it was NOT activated. Every time I try to dial a number, a message pops up saying, ‘Check Call Restrictions – 34.' The numbers are local numbers. I don't know why, but this phone WILL NOT activate. This is really irritating. The freaking clock won't even set.

Phone service is good. I have used the phone with minimal difficulty from New Mexico to Maine w/o problem. They use AT&T towers. If you have billing difficulty, their customer service stinks. They love to pass the buck, and noone is particularly interested in solving your problem. Also paying their periodic fee is a pain. It would be so simple to just set up an automatic withdrawl from your credit card or checking account, but they make the set up procedure a pain. You must have current service at the time you sign up. But they will not post date that to coincide with your due date. You must remember to instigate the auto pay on the correct due date, or they will bill you twice every month! Gooood Grieeeef!!!! Therefore 3 stars only

TERRIBLE EXPERIENCE!!! MANY HOURS ON THE PHONE WITH PEOPLE WHO ARE PITIFULLY POOR SPEAKING AND UNDERSTANDING ENGLISH, PLUS THEY ARE NOT TECHNICALLY SMART. I HAVE SPENT HOURS OVER THE PAST SEVERAL DAYS TRYING TO GET THIS PHONE TO WORK AND IT STILL DOES NOT WORK!!! I SHOULD HAVE READ THE REVIEWS BEFORE I WENT WITH THIS COMPANY. THEIR SERVICE IS HORRIBLE AND IT'S NO WAY THEY WILL STAY IN BUSINESS. BEWARE OF THIS COMPANY AND GO WITH ONE THAT HAS GOOD REVIEWS.

Activating this phone has been total frustration and it still is not working! I have tried for 4 days and it still is not working. I have spent 6-8 hours on the phone with people who I can hardly understand and no one has been able to activate this phone. I have been transferred 8-10 times and they always just start over. They apparently have no technical knowledge and are just trying to follow a step 1, step 2, etc. process. Every time I call I have to wait at least 10-20 minutes just to get someone to talk to! Absolutely ridiculous!!!

I have the same problem as Rodrigo (post below) with the ID caller, on outgoing calls the recipients caller ID shows the name of my phones previous owner and therefore the people I'm calling ignore the call (they don't know it's me calling). I've contacted Net10 several times about this. One response made absolutely no sense at all (as in, it was actually incoherent) and twice I was told that the problem was with the recipients service provider and that the recipient needed to contact their provider and tell them to update their info. This makes no sense to me as EVERY person I call, regardless of who their provider is, is seeing the wrong name. It seems more likely that Net10 needs to update their info. I don't suppose there's any chance of that happening though. It is a very annoying issue and in some ways does make the phone unusable (if no one will answer my calls, what good is it?). Other than this issue, however, I'm very pleased with the phone and phone service (customer service, not so much).

i have a net10 samsung t401g phone and i love it and im shocked to hear sum bad reviews on here that sound terrible but i can receive picture messages (not just from a net10 phone or another prepaid service but other contract plans also) and to call some1 itz 10 cents a minute and text messaging is ONLY 3 cents per text but idk how you guys have to pay 5 cents per text that sucks……i haven't tried the international calling or text messaging yet which im not going to do any ways because people say itz bad and i really dont have anybody to talk to……basically a waist of my minutes……..my phone also has bluetooth which is better than going on your browser and waisting your airtime finding a song……..and somethings i dont like about my phone is that it charges 1.00 a minute to get on your browser which suksz and then the browser button is on the right side so its easy to just accidentally click out of something and then your browser comes up and charges you……..HORRIBLE!! oh and when you receive a text message it doesnt even tell you who its from it just says 1 text message……and whats also HORRIBLE is that you dont get free minutes at all if you wanna call or text some1 you have to use your airtime minutes all day long but other than that i love my net10 phone

worst customer services ever! nice phone, advertised features didn't work! All they wanted me to do was keep plugging numbers into it!! 12 hours logged on customer service line to fix, and three weeks later still not fixed…still wanting to reprogram again for the 8th time….its going back, immediately if not sooner…buyer beware. I even had to call to straighten out why purchased minutes weren't being added to the phone! They may work well in Florida…Keep them there, don't bother shipping 'em to Maine if they aren't going to work as advertized.

i kinda lyk it but then on the negative side..it sayz it charges 3 cents per txt but they actually charge me 30 cents!! & 5 cents per call?! yeah right..it charges me a minute!!i wanna say i would reccomend net10 but then again…who knows what kind of service you’;ll get???

Net 10 has terrible customer service for two reasons:the waiting time is huge and the information provided by the technicians is mostly incorrectThere is no refund when the company has guaranteed a service and the service cannot be provided.

I RATED THEM AT ONE STAR BECAUSE THERE IS NO OPTION TO GO LOWER. I HAVE ONLY BEEN WITH NET 10 A FEW MONTHS AND I HAVE LEARNED TO ACCEPT THE NUMEROUS DROPPED CALLS. THE ONE ONE THING I WILL NOT ACCEPT IS BEING RIPPED OFF. I SIGNED UP FOR THE EASY MINUTES PLAN WHERE THE MONTHLY FEE FOR MY MINUTES IS AUTOMATICLY DEDUCTED FROM MY CREDIT CARD. THE DEDUCTED THE FEE DECEMBER 28, 2009. HERE I AM ON JANUARY 02, 2010 AND I STILL HAVE NOT RECEIVED THE MINUTES. I STARTED ABOUT A WEEK AGO BY PERFORMING THE STEPS THEY SENT ME, VIA E-MAIL, TO CORRECT THE PROBLEM BUT THAT DIDN'T WORK. I SENT THEM AN E-MAIL AND WAS ADVISED THAT WOULD REPLY WITHIN 24 HOURS. THEIR REPLY WAS FOR ME TO CALL CUSTOMER SERVICE. THE FIRST DAY I CALLED I GAVE UP AFTER RECEIVING A MESSAGE SAYING THEY WERE EXPERIENCING A HIGH CALL VOLUME AND COULD NOT TAKE MY CALL. THE SECOND DAY I GOT THROUGH AFTER ABOUT A HALF HOUR ON HOLD, ONLY TO BE PUT ON HOLD AGAIN BY THE REP. WHO STATED HE HAD TO TALK TO HIS SUPERVISOR. WHEN THE REP. RETURNED HE SAID HE COULD NOT HELP ME AND I NEEDED TO CALL BACK TOMORRO, 01-02-2010. I HAVE BEEN ON HOLD NOW FOR ABOUT 3 AND 1/2 HOURS AND NOBODY WILL PICK UP THE PHONE. I HAVE FILED A COMPLAINT WITH THE FCC AS A RESULT.

no worries live in fl i see they improve on some erorrs theyve had . and yes in some situations u might be the one customer to get all the unlucky things happen to you. but for the most part it works for the majority . they include the chip card now so u dont have to wait for them to send it like in past times. i dont like that it didnt come with a real detailed manual!on how to etc. DARNN IT. IVE GOTTEN INFO FRM -pbush14wordpress.com vey good info there. Any Hoo good luck , sorry u had the bad expireince MY HUS BAND WENT THROGH THEM WIT HIS PH HE WAS SENT BOUT THREE PHONES REFURBISED ONE BEFORE HE FINALLY GOT A GOOD ONE.NOW WE OWN THE EM326G SO FAR SO GOOD. 01-03-2010

i activated online. i had to go to the customer service at walmart to collect the purchase account-time. the internet server is nasty expensive, charges for pages that won't load and doesn't load many sites.

Cons: Customer service is horrid. Getting another country to do your customer service work is nuts. Took me 2-3 weeks to get my phone number ported, and I had no service during that time. Also the phones are hideously low end. Pros: THE best plan. Hands down. I keep looking for a different carrier with a similar deal so I can get a better phone, but there are none. No other company seems to even want to touch it, sadly, and you can't beat $15(150min)/mo with minutes that don't expire and time that is added to current time. It is simply the best plan. Also I got the phone (refurb) free when I ordered it online, only paid for minutes. The phone, cheappy thing that it is, works well. Good reception.

have tried finding a customer service number and can not find one. Damn, you gotta wonder about a company that makes that so hard!

I don't know what all these people are complaining about. I think net10 is just fine for the price. I used verizon prepaid for about two years and got tired of paying about $60 a month, when this is about $15 a month.This phone service has dead spots, but all cell companies have dead zones.

I purchased my net10 phone and had it activated at Radio Shack. That was 3 days ago and I still have no service. After 2+ hours on the phone with tech support, they discovered that my phone was activated with a carrier whose signal I could not receive. They assured me that I would be switched to Verizon and I would have good signal in 24-48 hours. Now I'm on the phone with tech support again because I still have no signal. I have already been disconnected once and am on hold for the second time. Spend your money wisely and give your business to someone who speaks English and has a local office!

Technical support is horrendous. My Net10 phone was activated with a carrier which doesn't provide service in my area. I was told that they would switch me to Verizon. After 3+ hours waiting on the phone and 48 hours of no service I still cannot make a call.

do not consider net ten they have the worst customer service than anyone I have ever dealt with and also if you can understand the customer service rep than your from some other country,thsy charged my cc and failed to deliver the minutes,a real piece of crap company to deal with

I have been a net10 customer for many years now, I have no complaints! Trust me I have lost my phone, tossed my phone, dropped my phone and just about every thing you can think of to my phone! I have used the CSR and they are not the easiest to understand many times, however they have accomplished the task at hand, transferring my number to the new phone, replaced phones, increased minutes, and taken care of other issues which have occured over the years, and I honestly can say that my entire family are glad that we have net10 phones, because I have used many other companies and they will lie to you and charge you until you feel like you can not trust anyone, I and satisfied with net10 and I would be more than happy to recommend net10 to others. If you are looking to travel, just stay inside the US, I travel frequently and every company has dead zones, but by far net10 has been the best to me. I have the LG600 and my family members have the lower price range phones and they work well. The calling and texting is exactly what it should be, if you are looking for all the bling you might go somewhere else, because no prepaid company will offer that at a reasonable rate!

I have been a very satisfied customer with net 10 for many years, yes they do have customer service which do not speak english well, however if you make yourself very clear they will fix the problem, i have numerous phones through net 10, each have had their issues, however I have been patient with the rep and they have fixed the issues, they have increased minutes, sent new phones, and other various perks which no other company will do!!! I have used other companies in the past and I truly like the idea of 10 cents a minute and that's it!!! If you want all the crap with texting, fancy phones, and international calling/texting well then good luck with att or Tmobile, yeah give them a try! Actually calling international is not a problem if you are within the united states, however if you leave and try to call issues will come up! Most of the other prepaid phones have tried to mimic net 10 however few have succeeded, my entire family carries their own phones and net 10 has done exceptional with my experience!

Bought the Net10 phone and 60days package in NY for short time use. Needed some local US and several international calls – the manual said international long distance would be available in 2 days. What the manual DID NOT say is that an additional registration needed for the international long distance calls. 2 days lost. Then I went through this additional thing and waited 2 more days – nothing. No international option. Tried calling their support line – stayed on line waiting for 25 minutes. Nothing (well, except the musac). Next time I am in US, I'll try smth different.

They have the worst customer service ever that is if you can understand them..I was 2 days late to add minutes because we were busy and they took my minutes away all 2500 hundred of them and refuse to give them back..I paid for those minutes npot them…BEWARE of this company

We love the net10 program, but they do not honor what they advertise. On the Samsung T401G, they say 3 cents a text, but they charge 5 cents. Spent hours on the phone with customer service and they keep saying they have to talk to supervisor or they try to convince me that it is not charging 5 cents. Then they tell me to call back the next day. The people very difficult to understand. They also do not want to honor the 30 day money back guarantee. They told me there is no such thing, but it is advertised with the bought phone and is also on their website. Go figure!!!

Porting takes 7-10 days, after 10 days I e-mailed to find out the status. The e-mail back saying the canceled it per my request on day 7.I called them and never found out WHY they canceled but I can tell you it wasn't at MY REQUEST. When I tell them this they REPEAT the it was canceled per my REQUEST as if repeating a LIE is going to make it true

RIP-OFF! I'm always amazed when my friends and I have such bad experiences with companies and I see ratings of the same companies for up to 5 stars. Gotta wonder if those reviewers are living in lala land or I'm living wrong : )Bought a Net10 samsung phone with ‘3 cents texts' on the packaging and had to spend almost 2 hours online and on the phone with tech support telling me that I should be paying 5 cents for texts. Doesn't sound like a big deal but since they advertise on the package 3 cents then why not actually honor that? Also, the net10 minutes that are supposedly 10 cents dwindle down quickly because they use some kind of net10 math where things aren't as they promise. Bad company to use in my experience as is Virgin Mobile who make everything complicated with top-offs, etc. All I want is a prepaid cell for around 30-40 a month that isn't ripping me off at every turn!

I have the Samsung T401G, the only problem I have is it does not receive text messages from non Net10 cellphones. I have discussed with tech support over 3 days and was finally told that the Net10 phone does not support text messages from other carriers? Why did it take 3.5 hours and 3 days on the phone to let me know of this issue? I bought the phone because it had a slider QWERTY keyboard for texting, which now can only be used oneway (sending). I hope I can return the phone for a full refund.

Just bought two phones for my twins(10 years old) for X'mas and was very disappointed. The promised free 300 minutes never got loaded on and when I called the customer service,she gave me a code and said wait upto an hour and it should get activated and I waited 48 hours and no minutes were.loaded. After being on the phonedd with the customer service who tried giving me three different codes and still not being able to load the minutes, I asked for a refund. And there was suddenly silence on the other side and no response. I would never go with them again. I was lucky that I could return it to the store I bought from. Please avoid this company.

customer service at night is horrible, operators and supervisors don't know what they are doing and are very rude!!!!

I called net10 a total of three times.The first two times they hung up on me also they did not know english so I kept on repeating myself ,and they did not even understand me. The third time a guy answered he had good customer service and stuff and he did everything I asked for.

It serves it's purpose, as for customer service and all the programming problems, sometimes when you can't afford more you have to work a little harder. I had problems adding airtime when I first purchased net10, but Pedro or whatever his name was did his best and we figured it out. He said he was in Costa Rica…whatever. Point is I can't afford 50 a month right now so I'm managing 15 a month…no brainer. When I can afford more I will get more.

I was all excited when i got the phone, thinking it was 5 cents a text and i thought what a great deal it was. then i figured out that it is 50 cents a text, and i am really mad b/c on net10.com it says its 5 cents always… grrr. cant they get in trouble for completely lying by saying its 45 cents more that what they say it is? UGGG don't want to use net10 again!