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Have to give a resounding positive for my experience with Net10. They advertize simplicity and clarity, as well as savings, and I've been lucky to have all 3 throughout the time I've used them. Will definitely stick with them, until I find a better deal maybe 🙂

I have had my phone(net 10) for 2+ years and love the fact that I will have good reception and my buddies who spend 70+ bucks a month on there phone have to use mine since they have no reception and I spend alot less per month.

i bought this phone because of the prepaid plan and the box stated rated#1 in customer satisfaction. i would hate to see the company that came in 2nd. 8 days and still not working. people beware!! porting of your number does not work. customer service is provided by people who say press ‘tree'. i can't find a *#%&$* ‘tree' on my phone. please learn english….oh wait..too much to ask when the call center is in india!!!

If you want real Miami based customer service for Net10/Tracfone call Traves 305-715-6500 ext. 6144 You'll be happy again.

We have been using Net10 for over a year now, after a most horrible experience with Verizon's ‘test drive' (do NOT get suckered into that one, its a trick-bag effort for them to steal about $800 from you!) following 12 years paying $120 a month to T-mobile.We've been extremely happy with the price, and happy with the service UNTIL NOW.We recently both ‘upgraded' to qwerty-style phones from flip phones. This is where the nightmare started. 1. Called net10 to activate the new phones. At the end of the call, they said all was good to go.2. Can't make any calls. None. When we call the new phone from our home phone, it doesn't even ring.3. Called net10, they blame it on ‘bars' (signal level).4. We go to a place where we get full bars. Still can't make any calls.5. Call net10 again. They now say we need a new SIM card and offer to mail one out. (Keep in mind we are still losing ‘service days' each day our phone doesn't work, and minutes each time we try a test call that doesn't even make a call (but charges you minutes anyway).6. My wife's phone was even worse. After calling to activate, and receiving the phone number, the phone apparently changed its number a few hours later (when you call someone, a number OTHER than the assigned phone# shows up, and if you call someone, the wrong ph# shows up there as well).7. Called net10 about this fiasco. They claim ‘the assigned number isn't even a net10 phone number' and issue a NEW phone number.8. A few hours later, phone does the same thing, and changes its phone number again to an entirely NEW number.9. Call net10 again, they try to say the same thing, we don't fall for it this time, saying if they assign a new number, we're fairly sure the phone will just keep changing its number ever few hours, we want a solution, not the run-around. We ask for a supervisor (this is ALWAYS your best bet when contacting net10 Cust. Svc!)10. Supervisor contradicts what we were told be Rep#1, and says the problem is the SIM card (sound familiar?) Offers to mail one out. (Keep in mind, we are still also losing days on THIS phone during this mess, and no phone calls will come in from people calling your correct ph#, because the phone thinks its # is different (despite the fact that the CORRECT ph# shows on your ‘what's my number' screen! Also, when you call others, the wrong number will show on their side, so they may not answer.)All in all, if you stay away from the QWERTY phones, you should be ok. We had very little trouble with the basic one-piece and flip phones. Due to the severe hassle involved recently, we wish we'd have stayed with the lesser phones.

cant set voice mail up and no one will help ,then they say they have a bad connection and can't understand you why the hell do i have to push 1 for english when no one there can speak it.very unhappy with their service and they need to be reported.

I actually had a supervisor tell me he was not going to give me his name, not going to log my call and not going to assist me. Why? Because I'm an American and he don't like Americans…I could not believe my ears. And he did NOT help me. When I reported it and asked if the call could be pulled (oh he warned me this would happen)..I was told that only a few of the calls are pulled. I asked the next supervisor how could they ensure that their customers from ANY country be assured that they would not be treated this way if all calls are not recorded. And of course he did not log his call. So basically he got away with it. I think perhaps I made a mistake giving up my contract phone. You pay for what you get….customer service! And some things are worth paying extra for. For abuse they should be paying ME to remain a customer!

zero stars – this customer service is a zero…I am dropping this company ASAP!!!!They can not handle any issue or provide anyone that speaks english.

We've been using Net10's unlimited plan for our small, home based business for about 4 months now. What a pleasure knowing it's so easy to budget that $50. It's as though your spending is capped, but not your minutes. We've even bought really cheap phones for a couple of our employees, from our driver to the technician and can have them on the lower $15 plan, which is ample for the few calls they need to make. Net10 offers such a variety of phones and plans for every need. Also good to know they have excellent coverage on either Verizon or AT&T. If you have your own company, I'd suggest looking into this as an option to simple solutions for all your cellular needs.

So disappointed with the NET10 plans. The 750 minutes for $25 is extremely misleading! If you contact customer service for any reason, you will be put on hold for a very long time. Perhaps this is a sign of the poor service and multiple complaints.

I dislike the NET 10 phone/plan. The 750 minutes for $25 is very misleading. It will charge you a whole minute for each text, while the 200 minute card for $20 charges only .25 for the R355C phone. It's nothing more than a gimmick to get your money; no wonder Walmart no longer carries the NET 10 phones!

I bought a LG600 phone package with 300 minutes of airtime included after activation. The activation process took me one phone calls to the customer service to get my minutes installed and another call to get my SIM card entered into their system. After that, the phone worked great and I had no other problems at all. I am very happy that I finally am able to replace my land line with this mobile phone. Net10 has two airtime plans that costs only 6.7 cents per minutes. I'll certainly take advantage of that after my 300 minutes are used up.

Well, Jane…..if you actually DID buy the card then you should have the receipt. As long as you have that, then you've got the proof.

I like the phone, and the coverage is just fine. Twice now, I've bought the $25/750 minute plan. Not sure how long I will stay with that, though. I'm not liking the fact that they're charging one minute per text. I guess it's all to force a person to buy the $50 unlimited, which btw, I will NOT do. I'll spend $20 or $30 for the 200 or 300 minute card, and if that's not sufficient, I will just switch phones/carriers.

@Katey, Same thing happened to my wife and neice, we couldn't understand why they were being charged a full minute for a text. I called on Christmas Eve and after entering codes for 40 minutes the woman figured out that it was because they had the 750 minute plan. I almost dropped and I know it wasn't her fault but I asked her how in the world can you justify going from 3 cents to 10 cents per text, that is more than 3x's a price increase. My neice has the Samsung 355C which was 2 1/2 cents per text. They really need to reconsider this increase on the 750 plan because they will lose a lot of customers, from what I can see they are trying to force you into the $50 unlimited monthly plan (I am sure there is a catch with that one also).

Totally unsatisfied, disappointed, frustrated and practically shut down. My business phone now isn't working. I did have 12 minutes and 1105 days of service. I wanted to switch to 750 minute plan. Got told I'd have to buy new phone. New phone shows the old phone number and new 750 plan but no calls can be made. Old phone shows old phone # but 0 min and 0 days, and it is deactivated. Two days ago, spent over 2 hours on a borrowed phone to talk my way through the reps w/o having to burn up net10 mins. Then another half hour after that and still no service. Next day another half hour and still no service, for maybe upto 72 hours. Today another half hour, standing out in the cold, using a payphone to call, and not only NO service but also told to send in for a new SIM card. Oh, and there's nothing they can do about all of the problems I'm having to deal with – but they are so happy for my business.

Wait time is slow-up to 38 min id you need help,Can't understand service agents, transfering number to a new phone can take 3-10 days & it will.cheap phones.If you have trouble with phone or service , too hard to deal with since they arent local

The phone works great, mine took several falls but was durable, it never had any problems nor showed scratches. It served well for all basic calls and texting, was easy to use understandable. My complaint is about the service, dealing with customer service is a nightmare. Bad conection, all the reps have very heavy accents and are hard to understand, at times their voices were very faint. They seemed to constantly be having computer trouble and suddenly lost the information I had just given them, or they had to reset their computer and find their supervisor multiple times during one call, leaving me waiting on the line and wasting my time without giving results. Over all they seemed quite incompetent.I decided to get a new phone after about a year, partly because my old phone would freeze up randomly and then shut off. But after calling 3 times, and having new SIM cards sent twice they were still unable to figure out (something very basic, a service offered by them), how to activate my new phone with my old phone number. I finally gave up, and decided to stick with my old phone until I found a better option, the problem is now, I cannot use it, cannot recieve calls or open messages, and it does not allow me to put more minutes on my phone- neither online nor with a phone card (another wasted $30), it says that the system is unavailable. At first I thought they were having temporary problems with the system. But after 2 weeks it never worked for me. I have given up on net 10 and am switching to a more reliable service provider.

Too bad I can't give this company 0 stars – it is what they deserve. It is bad enough the phone I purchased didn’t work… no incoming calls.. no outgoing calls… but their customer service.. Well I cannot call it that.. its customer DIService.Call center in India.. you have to ask them to repeat every other sentence because their English is atrocious. All the ‘tech’ person does is parrot what you say. An hour and half I wasted today on the phone with them. Enter this code in the phone, enter that code. Let me tell you the President could launch nuclear weapons against a dozen countries by entering less codes than I entered today. In the end the they did not/could not/ would not help. I took the damn thing back to the store.. got a full refund. I was ready to dispute the charge on my card if the store had not taken it all back. Save yourself a major headache.. buy from any other carrier EXCEPT NET 10. Seriously.. any phone can be a dud.. I get that.. but the way they treat their customers.. they don’t deserve your money.

Well I've been with Net10 for a few years and if I ever have a problem I DREAD calling them because it really does take hours to work through and it never gets resolved. Last time they deleted all my days and minutes and It's been over a month and no resolution. THEY deleted all this stuff and now they want me to jump through all these hoops to resolve. It's really crazy how bad their customer service is. As long as you don't have a problem you need help with cheapest prepaid service around. But I'm cutting ties.

I've also had a problem recently with under the radar minute changes… I use the 750 minutes for 30 days plan, which costs $25 dollars. Each time I would send or receive a text, it would say ‘0.50 minutes deducted' My first two cards have both said that. (they were both the 750 plan) But I recently added a new 750 minute card, the same kind as the last two, and discovered that it deducted a whole minute for every text received or sent! Has this happened to anyone else? I'm extremely disappointed at this, because I thought I had finally found a perfect plan…

I have been using Net 10 for over 4 years. I have never had a problem with receoption or Minutes. I forgot to add minutes and as soon as I contacted net 10 they reactivated (no fee) and gave me my left over minutes + the minutes I added

I have been using NET10 services for more than a year and am totally satisfied ….Very good coverage, no nonsense policies and one of the cheapest rates going, if you sign up for their Easy Minutes Plans the actual cost is less than 10 cents a minute…Thanks NET10!….Fred

the worst customer service there is been waiting on a new sim card to come in 3 to 5 days that has never showed called them back another 3 to 5 days all because Iwant my number ported it's like they want me to settle for there number don't do it to yourself or your worst enemey net 10 will never get my money again

I bought my Net10phone based on a store display that I would get 300 free minutes. Well that never happened and twice I was told a different story by a customer service representative. False advertisment makes it hard for a consumer to make a good choice.

I receive an e-mail every day telling me I have seven days left on my time.My time expires feb. 12. I am considering changing phones.

ive had my net10 phone for about a year now and havnt had many issues with it…yet lol. my wife and i both have the slider phones for easy txting. the internet sucks! i will say that. plus it drains your minutes as your sittin there waiting forever for something to open that will probably just end up freezing on ya anyway! lol. but if you just want a basic, cheap cell phone for talking and txting, its a good lil phone. oh! almost forgot, the 750 min card is a rip off!! txting will cost you twice as much with this card! I will NEVER buy that card again!! I'll stick to the 30 dollar card…..peace!

This is my 1st time using Net-10 I got the Samsung T401G.So far no problems. It took about an 1hr for the phone to activite on-line. But it is working and works just as good as my previous verizon phone that I switched from. Plus no more contract, which is the part I love.

Complaints about customer service are spot on. After being with NET10 for over two years,I moved from NJ to FL; needed a new phone number. So they couldn't change the number without sending a new SIM card. I install the SIM card and IMMEDIATELY the phone will not stop ringing unless you either answer it or turn it off. I called Cust Svc (hah) three times, entered code after code, (usually having to redo my contact list each time) and nothing solved the problem. This took up almost 6 hours! Nothing worked. Finally, emailed them – they answered without reading the email- emailed them again, then called them again. The guy said they had no record of my previous calls. The said it couldn't be the SIM card if the phone could receive calls, it had to be the phone because the phone was old and out of warranty. They advised buying a new phone. I asked, Why didn't the problem occur before the new SIM? They said you got that months ago,why are you just calling now? I said I have six hours worth of phone calls with you dating back months. Well, he has no record of those calls, therefore, it must be my phone and I should buy a new phone.I too would rate them 0 stars if I could. Avoid them.

I love Net10! Simply the best Prepaid cell service I have found. And affordable, too! I've never had a problem with Customer Service. They have always excelled in assuring that I was a satisfied customer. I've even had my minutes transferred to a new phone with no problem at all. And the $50.00 unlimited calling, texting and web? Well, what can I say? Who else offers the same for $50.00?

Hey. I had an AT&T prepaid phone for a longer time, but i felt like not talking almost at all and my airtime disappeared quickly. I saw some ad with net 10 and read online reviews that were not too good, but old. My friend told me i may have a bad reception as it is not one of the ‘famous' providers. Eventually, i decided to get for $25 a phone (regular samsung flip) plus $25 airtime (750 minutes) — nothing to loose, you can use minutes and not charge it if you are not satisfied. I was considering unlimited for $50 but i don't talk that much. Now it's the first month i'm using it and i love it — simple phone, i chat whenever i want (most people have unlimited evenings & weekends), almost half an hour a day is enough for me, and the reception is FAR better than AT&T (i live in nothern va)!!!The two disadvantages are that your minutes don't roll over (you just have to use it… but u have enough time for that!) as well as you have to charge it before the 30th day of service so your phone stays active — there's no automated system that does it for you every month. My friend ordered the same set as i did day later (he transferred his cell number — it takes few days) and he's satisfied with the purchase as well. It's REALLY the best deal!

I have been a prepaid phone user for at least seven years. Today I tried to put my minutes on a different phone and was told, after an hour and fourty-five minutes, that net10 was unable to do it. Pathetic if you ask me. I have 98.50 minutes left on a phone I returned and no way to get them back on my phone. I have to say I am very disappointed.

I think Net10 is great!! Cheapest rates around. Great coverage. Yes, there could be a better selection of phones, but the phones are just as good/bad as the cheap ones from other carriers. I did use customer service once and they were very helpful and sent new SIM card quickly.

I have had Net10 for 6 months and was always an advocate. I even got my wife, sister, and neice to switch to Net10. But this bait and switch with the monthly plans has made me rethink my decision. The 750 minute monthly plan charges 10 cents per text, that is absurd and pure theivery. You have to dig deep into the website and read the terms to find this out. It is not openly publicized. I am switching to VM, heard they have great phones and better no contract plans!!!

Bought LG900G from Harris Teeter for $29.95. Would not activate over the internet. Called Net10 customer service and told them the problem. They called vendor and then hung up on me. Took first phone back to Harris Teeter and did return/rebuy. Tried to activate 2nd phone over internet. Not working. Will take back to Harris Teeter for refund. They have no clue why activation is not working. Guess I will stick with VM. (8years)

Of all the complaints posted here, the only one that I do agree with is their customer service – it is terrible! But the rest I don't understand. I use Net10 and very happy to do so. No drop calls, no hidden charges, easy to load airtime, the standard cost per minute is 10 cents (even lower with the 900 and 1500 minute cards – for examle), ridiculously low with the 750 minute card (monthly). I currently use the 900 minute/90 service days card (less than 7 cents per minute(, and my text (inboud/outbound) is 5 cents. The phones don't look great, but improvement have been made with the Samsung T401G and the LG620G. I just bought the LG620G and it is really a great phone. All things considered, Net10 is the best value for your dollars.

I have had Net 10 since Cingular & AT&T merged and have not had any major issues UNTIL I noticed they charged me HALF A MINUTE to send or receive a text messages this week! They have changed their rates under the radar. What happened to 5 cents per text and 10 cents a minute to talk?? This is stupid!! I believe someone else mentioned this also in an earlier comment. I need to find a plan that is what Net 10 used to be asap. I don't want another contract phone–ever!

I bought 2 600 min cards from walmart. One worked. One didn't. Spent hours with net 10 over Christmas trying to figure out what was the problem. faxed receipt and cards to them and they told me that the cards I had #196 & #197 were not what I bought. The receipt showed card #195 & $196. So I went back to Walmart. they watched their store video and told me their cashier didn't pull a switch, so I must have made a mistake with the card. I insisted it must be a programming error as the numbers were sequential – the manager reluctantly decided she would activate a new card for me and take it up with Net 10 for reimbursement. She sent me to get a new card (#193). After activating it herself, she came out to me and showed me. The card was #193 but the receipt showed it was #192. She said she was pulling all the net 10 cards from the store and I would need to buy a new card elsewhere. She suggested that when I got a new card to not leave the store without checking that the number on the receipt was the same as on the card and further suggested that I activate it before leaving the store. Happy ending only because I bought two cards.

Horrible support. My phone didn't work properly from the first day I received it. I spent literally HOURS on the phone with their support trying to fix the problem. Ultimately they sent me a new phone. In the activation process for the new phone, they assigned me a new number and lost my old phone number forever. Plus they deducted all of my minutes. The only way to get my phone to work was for me to buy more minutes for a number I didn't want.

DO NOT BUY THIS PHONE!!! If I could give this company a 0, I would. We purchased a phone for my daughter in July 2010. It is now December 2010 and she has had a working phone for at most 3 months during this time, and she is on her third phone. Every time I called to get help, I got connected with an operator overseas who reads a script and could not help me. I would had to stay on the phone line with them for over an hour, before they would finally agree to send a replacement phone. After this third phone died a couple of weeks ago, I finally called customer service, asked them to refund the $15 charge that took for the last month (since she barely used it), and to cancel my service. It took OVER AN HOUR to get them to do this simple task, and they still refused to refund the $15 without doing a ‘phone test,' and then told me that their records showed it was technically serviceable for more than half the time of the months, so they wouldn't refund the $15. It's a scam – a completely ridiculously run company. It seemed like a good idea, but at this point I will pay triple the monthly charge of Net10 if we can get a serviceable phone without all the hassle. Oh, and with all the phone changes, they kept changing her phone number which was also really annoying. GO ELSEWHERE.

At first I had problems with net10 c/s. After I got my phone I had trouble activating it with c/s, so I called the corporate office. They resolved my problem within minutes. So whenever I have a problem I call CORPORATE. I get a response within 10-15min, and problem solved during the call. Their # is 1-305-715- 6501. Ask for Melody

The concept is great, but the execution is horrible. We bought a Net10 phone several months ago, and it has rarely worked. Customer service is a joke. They are overseas, and to get anything corrected takes at least an hour. Then, whenever they send you a replacement phone (we're on our third), they change your phone number and you lose all the minutes you previously paid for. It's not worth another 90 minute phone call to get the unused minutes, so you lose them. I would NEVER buy another one of these phones, nor would I suggest this to anyone, no matter how much money you want to save. It's simply not worth it.

Well, the service is GREAT – I give them that, however when it comes to an issue, or honoring what they offer, it's another story! I have a phone that says 3 cent text msg for the life of the phone with continued service, but if you go to a monthly plan, your text become 10 cents each again & they quit honoring the agreement. Also, if you add a monthly 30 day card before your phone says 0 days remaining, you lose all previous days & minutes. It is not added to the time you had remaining. It wipes it completely out! & they are in India and could care less than to help you!

I have had this service for years. Recently I was excited when they offered the $50 unlimited plan and the $25 750 minute plan, but I just noticed they raised the rate of texting to one minute per text! This is crazy!! I am now researching other prepaid phone companies as this is no longer the deal it used to be.

we have had net10 for 2 yrs and really no problem with the phone or coverage. It is the attitude and customer service that is crap. They make a mistake and you pay for it, they won't fix it. They don't care if you stay with them or not. The customer is never right in their eyes. After 2 yrs and having 2 phones we are leaving because they made a mistake and refuse to fix it. We don't use our cell that much but it is very important to us, this is why we went with them in the first place. I like the idea of prepaid and will get another prepaid service but will never refer anyone ever again to NET10

I received my phone less than 2 weeks ago. During that time it has stopped working 4 times in less than a week. On the 3rd time, I was assured if it happened again; I would receive a replacement phone. It happened again and I was told if I want another phone, I must BUY it! I have been on the phone with them for over 1.5 hours and all I get are people that can not speak English properly and do NOT understand me. I will not be keeping NET10 as my cell phone provider. I will be reporting this problem to the better business bureau.

i have had phone service with net ten for over 3 years and now that the one time i have a problem with the phone they want to give me the run around are they kidin me i spend about 1200.00 a year with them!!!!!!!!!net ten what is up with that…..

I've used net10 since 2008. At first, I used Tracfone, but I quickly learned that their so-called deals weren't as cheap as Net10, so I switched. It worries me to now learn that they were of the same company a bit. Their customer service is slow and unresponsive when I called to ask them to transfer my pictures I've taken with the phone. It hasn't been resolved since 2008 when I first called, so that's one star off. My voice mail never worked no matter what, that's another star off. Net10's samsung phones are very easy to hit the internet button by mistake, taking my airtime off every time no matter how fast I try to cancel that action. I've wasted perhaps more than 100 minutes like that. My phone has been locked, and so I can't change my own security settings on my phone. The thing is that every phones I had with them were like that. So it's fair to give them two stars, the most I can give them.It's good for folks who need a contact number just to have one. Jitterbug would be a cheaper plan, and while yes, this is the cheapest service out there, I see a company that is giving less and less as time goes by. I will switch to anyone who can offer me a better deal since that's the only thing Net10 is good for.

Net10 Web search too slow, one I tried to check my yahoo email, about 8 minutes, I didn't get anything. Yeah, It froze up. Anyone had this issue?

Net 10 is the worst. It took me two times online and 3 times by phone to set up international long distance. Lots of wasted time. After I finally got it set up the minutes were charged at a far higher rate than promised, their customer service will not or cannot replace the lost minutes.They Suck, I quit

My experience was not good. Phones are crap, small buttons, internet is very limited, phones can not open facebook or any server to large a file for the phones. I was having problems with my phone losing its minutes every two weeks then id spend no less than an hour on the phone with techs. finally they tell me they are sending me a new phone after 1 week not having a phone i went to straight talk. I called net10 to cancel the phone they tell me it was not even shipped yet. Thats not the company for me.

Worst service ever! Ported number from Tracfone to new net10 phone. Asked for a new number for the Tracfone which I gave to my wife. Three days later the net10 phone, which was working fine, suddenly got a new phone number and the Tracfone still was not working. I spent 4:15 on the service line with two technical service people and one supervisor only to find out that the ported number was no longer retreaveable and the Tracfone should be working soon. I would rate ZERO stars if I could.

i just bought a net 10 on ebay and i just read the reviews and i dont think i ll have much of a problem with my phone cuz i dont call as much as i text. and i ve never had a problem with any of my phones so i think i will have a good experiance with my new net 10 phone and i love o text so i got a slider to make it texting faster and easier. 🙂

Both my daughter and I got Net10 phones recently. Previously, she had a Tracfone and I had Sprint service. I was nervous about moving our phone numbers based on the comments I had read here. However, I had NO TROUBLE moving either her phone number or mine to the Net10 phone. It was done in one day for her, and it took 2 days to complete the porting of my number from Sprint and be up and running on Net10. I have had occasion when we had Tracfone (basically the same customer service) where I had to call customer service. I agree with the comments that you are on the phone a long time, but they have never failed to solve my problem. I think this is a great way to own a cell phone cheaply. Also, I always add airtime on-line, and have never had a problem.

Don't get Net Ten unless you have at least an hour to spend every month on the phone with tech support, who by the way, are very polite, but barely speak English. These people cannot seem to get both the minutes and the airtime added each month on the Easy Minutes plan, which automatically debits my bank account for payment. I have had the service for five months now, and have to call each month to have everything added correctly. They even sent me a new phone hoping it correct the problem. It didn't. They sent a new SIM card, also to correct the problem. It didn't. Each time, I lost service for three days, and all the info stored in my phone. The hassle is not worth the low rates. After I use up my minutes, I will be switching to another carrier.

use this service if you like to be ripped off. bought a 300 minute card. did not work. called customer service. after profuse apologies they accused me of stealing the card. apparently the store we bought it from did not scan it so net10 had no record it was purchased. never again

Beware! The $25, 750 minute plan charges 1 minute per text or 10 cents. I had to call CS to find this out. They are forcing you to purchase the $50 unlimited. I still use the $30, 300 minutes which is 3 cents per text. But my wife got the 750 minutes and that how we found out.

I had Net10 and never had a problem with coverage or my phone. I did have a problem with customer service and transferring minutes and lack of options on their plans. I wouldn't use them again because they are not very well organized.

I will never use Net 10 again,their service is cheap but I guess the saying is true. You pay peanuts and you will get monkeys!!!Customer service is total crap, all they do is apologise and say they will fix things and it never happens. Even when you can get to a supervisor you still get the same BS. Never again for me, anything regardless of price would be an improvement.

I've had Net10 for about a year, and it is a much better deal than anything ATT has. That being said, the comments about customer service overall are absolutely correct. I had one problem solved when my minutes didn't roll over to a new phone and the CSRep handled it very efficiently. The second time, whoa Nellie! The original booklet that came with my (3rd) phone –I'd buy when the deal was better – said I had 60 minutes after service expiration to reactivate the phone. When my wallet was stolen and the card I used to buy Net10 time was also stolen and being used, I had to cancel that card and the bank refunded my money. I felt that I was quite lucky in that mess, which included some slick person who ordered a lot of things online with my card and bought a lot of gas. (Fortunately, affidavits of unauthorized use got my money back!)BUT, it has been –still is-holy hell to get Net10 to reactivate the phone on a NEW card. Evidently that causes UNTOLD confusion in the nether regions of Net10 customer service! I have made not ,1 not 3, not 6 but SEVEN calls (varying in length from 68 minutes to 39 minutes) and still, I am without service. Although companies do give themselves the option of changing terms of the agreement, I think the ‘implied contract' of the written manual would place them in a position of having to inform the customer. I got no texts, calls or letter in the mail, so as far as I knew the de facto contract was still in effect.I tried to explain that due to all the card canceling and waiting for reissued cards I was delayed past the 30 day mark, and asked that they roll over my $31.20 in minutes. I didn't think that was either complicated or too much to ask for this one-time consideration, since they had never notified me of the modification of the original agreement in any way. huh. and HA! It was Keystone Cops, and I even ran into a raging ‘upseller' who was obviously pissed off that I did not go along with her varied sales pitches.But sheesh, I use this phone intermittently at best. I'm a caregiver and it's really for emergencies. What do I need with 750 minutes a month? I have a landline bundle with internet at home that I had seriously thought about porting to Net10 and going with stand-alone internet, but I feel more than a little antsy about that now.If you adhere exactly to KISS using this phone, you'll be fine. But don't expect ANYTHING if you color outside the lines…lol

Good simple inexpensive phone to use if you don't want a contract…BUT if you ever have a problem, customer service is terrible. I used online customer service, they were slow to respond and were not able to resolve my issue. So I had to call them- one call lasted 40 minutes and the other one was nearly an hour. I didn't think my issues were particularly complicated- one was for a defective phone and the other was for an overcharge. Although slightly more expensive, I had a way better experience with Virgin Mobile, and once I use my Net10 minutes up will probably go back to them.

I bought my phone, an LG 320, from Best Buy about a month ago. It's a cheap phone (only cost like $15), but it does what I need it to — which is talk and text. I also bought the $25 monthly card to go with it, and that's a deal: 750 minutes for $25, that's less than 3.5 cents a minute (1.6 cents a text)! I used that card in about 22 days (I don't talk or text that much), however, with the holidays coming up I knew I would want to call my family all over the country. So, for this month, I bought a $50 unlimited talk/text card. I've been using that for about a week. I bought the $50 card through the website. It stalled out the first time, but it worked the second time.I haven't had any problem with NET10 so far. Coverage works fine. I do have a couple areas where I don't get good signal, but that happened when I used my last major carrier, so I don't see that as unusual. I haven't had to use customer service, yet (and –from the reviews– i hope i never do!).I'm sure I'll stick with NET10 and the $25 cards so long as my cell phone usage stays below 1000 minutes a month. At that rate, I will spend about $30 a month for cell service! works for me!

After reading the reviews I am scared to death to even try Net10. I can not afford to be without my phone or loose my number so I am stuck with paying $40 more for the same service with T-Mobile.

I CANNOT emphasize enough the frustrations that we have experienced with this company. Do NOT order minutes through their website. It frequently will give error messages or show no indication that a transaction was successfully completed. We would check our bank account and find that, sure enough, 2-3 charges were placed on our account. Customer service has no record of double charges and you have to raise hell to talk to any supervisor. Low and behold, the supervisors call center is closed. So now I've spent 25 minutes on the phone and still have yet to speak with anyone able to do ANYTHING about my complaint. We will be contacting our state AG office to file a complaint if this matter is not resolved first thing tomorrow. In short, mom always said, ‘if it looks too good to be true, it is.' Skip it and save yourself the hassles!!!!!

net 10 is horrible customer service- I upgraded to em326- but my old phone was disabled when I tried to activate the new one- and the new one was broken!- so I had no phone for 5 days while I waited for my replacement phone- well when I got it- activated it then within 12 hours it froze up and would not send or recieve calls- I went out and bought a phone from walmart instead- I can not be without my phone- I am enrolled in easy minutes and the minutes went to the broken phone and can not be transferred to the current phone- but I was charged for them- after 1 hour tonite with CS- they said it was taken care of- only to find out they charged me for the easy minutes AGAIN and enrolled the new phone in that program- REALLY?? are they that dumb?…so I have disputed the charge with my bank for the minutes they charged me for that I did not get-we also have 2 other net10 phones and no problems – but the one we recently got was REAL BAD- and now I am returning the em326 for a refund- I don't know how well that is going to go- I will let you know-

The minutes and service days are just a scam to make you use everything up so you keep feeding them money. There are much better services. Nix to Net10!!! You screwed me and the only business I will ever do with you will be in court.

The minutes and service days are just a scam to make you use everything up so you keep feeding them money. There are much better services. Nix to Net10!!! You screwed me and the only business I will ever do with you will be in court.

This is my first online review and it's because you must know the potential for disaster with Net 10. I ordered a phone direct from them and ended up with over 3 hrs of phone time to customer no service and was never able to activate it. They never called back to help as they said and it took an additional hour to get an RMA number to send the phone back at a cost to me of $8 for shipping and tracking.Be aware that customer service has absolutely no clue how to help and it's hard to hear them because the voice quality of the call center is so bad. I've never encountered anything like it.

I want to send a BIG KUDO'S to Maria, Samuel, Shamil and above all Micheal. Each of these CSR's went above and beyond fixing my error and treated me as a valued customer, which they repeatedly let me know how much they considered me a valued customer! Thank You all so much (espcially Micheal on my final call on 12/20/2010 evening). I will recommend Net 10 to many people! Thanks again for fixing my error!! Sincerely your long time customer, Mark Dix

the only thing i have against them is giving out numbers that someone else has had i get calls from people every day looking for the previous owner of my phone number

I love Net10! I've been using it for about a year now. I got a LG300 last year for Christmas (my dad's a cheapskate >:C) and have been using it almost constantly.Most people are complaining about the CS, but I have not had to use it. My phone has been working just fine. I can add minutes to my phone easily, and the coverage is great. Although sometimes I have a lot of trouble finding bars, because I live out here in the country but still.Their prices are great and their phones are decent quality. I, personally, are planning on getting the Samsung 401G. My friend has one and I really like it. The 1.3 megapixel camera is very nice and the built-in camcorder is nice as well.It's easy to buy graphics and ringtones using airtime thru the Net10 website. I would reccomend Net10 to anyone that can withstand some bad customer service to save a lot of money.

Terrible company! Don't expect anything to be resolved! After calling 4 or 5 times in one week, it still isn't resolved.

Net10 was the first cell phone company I ever had, and if they keep it up they will be the last as well. I was using Virgin Mobile for about two years and got tired of the crappy coverage. So I decided to switch back to Net10. I bought the Samsung t401g for $40 (black friday sale) and it came with a bluetooth headset. The phone and headset are great. I love having a QWERTY keypad again! I did have some issues porting my phone number to my new phone (I was already using Net10, so it was an in house port). It took like a day or two if I remember correctly. However, customer service was good as usual. Yes, there is sometimes a language barrier. However, I have found that if you listen slowly and are as respectful to them as you want them to be to you then you should have a good customer service experience. Few things about the phone though: It's very slick. It keeps flying right out of my hand. I also cannot find any accessories to go with it to prevent the aforementioned *flying out of my hand*. I know the phone is basically the first version of the Samsung Gravity. However, the last time I trusted a custom model with the original case, I wasted quite a bit of money. Overall I really like Net10. The coverage is excellent, and I've never had any issues with them except when it comes to accessories.

I bought 900 minutes Oct 2010 on ebay from a seller a couple of weeks ago this month in Dec all of a sudden net 10 disconnects my phone I call and they said its because I used someone elses card when I bought the minutes I told them I used my husbands debit card I still have 474 mins I cannot use these people will not turn my phone back on. They are wanting to charge me 64.00 to turn it on and I paid with my husbands card they have not a clue on anything you say bad service.

Giving them 2 stars for customer support. If you don't experience any problems, generally a good service. However if you have to call into customer support, be prepared to be there on hold a long time if you get through.

Oh, I forgot two things I think people should know about Net10.If you call customer service from your phone, it drains your minutes. Also, if you call your voicemail from your phone is drains your minutes. I wish they would change both. Those are two things I will say about Virgin Mobile-I can never recall being charged for either when I was with them.

i have a motorola em326g phone. it twice had an issue after receiving a text message. the message would not leave the screen. each time the only way to fix the issue was to take the battery out of the phone, several times, and then reinstall it. each time my phone lost my minutes. the first time this happened, since i had bought my minutes only a day or 2 before, they were able to replace most of my minutes. the 2nd time though, i was on the phone for 2 hours and they insisted that my phone be replaced. i asked about my minutes and they said that when i get my new phone, they would take care of it then. they then gave me a ticket number and a ‘hotline' number. i received my ‘new' phone (it was a refurbished one), and called the ‘hotline' number. their ‘hotline' number is just their regular customer service number. the guy i talked to was trying extremely hard to speak perfect english and at least was nice enough to let me know that it was his first week on the job and he appreciated my patience. unfortunately, the call ended up being 1.5 hours long. he had to put me on hold several times which was annoying but i was trying to be a good sport about it. in the past month i had put a total of 1500 minutes on my phone, which didn't include the 150 or so i had on it already. i have never used more than 250 or so minutes in a month, so when they told me they could only give me 600 minutes i was livid. i told the guy that i knew he wasn't at fault for the amount of minutes i would get back, but the amount should have been in the 1000-1200 minute range. he put me on hold and when he came back he said they would not authorize any more. you could tell the guy felt bad by the tone of his voice. he suggested that once i received my 600 minutes, that i call back. i was really unhappy with that but i agreed with him (i didn't want to be an a-hole to him since he didn't deserve it – he didn't have the authority to give me more minutes). i will be calling back tomorrow. wish me luck.

Terrible service, and do not bother with customer support!!! It is another level of frustration and not worthed.

My friend gave me her phone to use. So simple to call Net 10, give them all my information related to why I have the phone, who gave me the phone, please reactivate the phone and please upload a prepaid phone card. Easy, right? Wrong. I honestly don't know what their problem is other than sheer incompetence and that is not meant to be offensive, it is the truth. I am well beyond a week since my initial call was made (from a friend's home). I have been contacting them by e-mail. Their response is slow (2days, usually) and obviously don't understand what my messages say. They tell me to call them…I keep telling them the phone only has 5.5 minutes on it and it's inactivated. They said they tried calling me, when in fact it was the old contacts home number. My friend has caller ID and there was no record of the call. I just simply keep telling them to reactivate the phone and upload the minutes. Do not waste you time and money with this company. My friend had issues with them as well. This problem is bringing out anger in me that I am not used to. If anyone knows of how to contact the CEO of the company, please contact me at nancyd978@yahoo.com. Many thanks….and remember, save your time, money and nerves by NOT using Net 10. Merry Christmas!

I haven't had any problems with Net10 since I bought it 4 or 5 years ago except for one thing…they have raised their prices by 25% ($150/yr then vs $200/yr now). Funny, I certainly haven't read ALL of the reviews above, but the ones I have read, I don't see anyone complaining about this fact. Yes, they still charge 10 cents/minute. But they give you less TIME to use those minutes. I used to be able to buy a 1500 minute card for $150 and it was good for 1 year. So, $150 divided by 12 months = $12.50 per month @ 125 minutes per month, which was more than enough minutes for me. Now, they want only $100 for the 1500 minutes but they make you use them in 6 months. $100 divided by 6 months = $16.67 per month with 250 minutes to use each month. That makes it 7.5 cents a minute but I don't NEED 250 minutes a month. Just like the monthly contracts, I'm back to paying for more minutes than I need. If I only use half of those minutes then the price per minute goes up to 15 cents. I'm looking for the lowest cost with fewer minutes. $10 per month with 100 minutes with no contract would be perfect for me. Anybody know of such a deal? Net10 was close, but not anymore.

the phone is fine-the best I have owned and the air time is easy to add. My only complaint is that either Net10 or Radio Shack(where I got the phone from) gave out my number to be telemarketed so several times a day I get called by people I don't know.I text them to not call anymore and that eats units.I have my cell phone for family, friends, and emergency

I've had Net10, now, for 3 yrs. They finally came up with a decent monthly plan! $25/750 min. per month! I've not had problems with connectivity with them, except in real rural areas! Customer Service could be improved with better representatives that understand English! Otherwise, I give em 4 stars here…

NET-10 is one of the worst company I dealt with.Not only do they not deliver promised product – such as international Neighborg, but they offer useless services.Furthermore I ask for full reimbursment for the time not used and I have been given the go around…. Lost more than 3 hours talking to various peoples with no solution.lost more than 300$ with Net10

Net10, Straight Talk and TracPhone are all owned/operated by the same company. They also share the same non-existent Customer Service.HUGE mistake !! Worst Customer Service (CS) on the planet Earth. CS reps have no ability/authority whatsoever to resolve any issues you may have. If you have a problem, plan on spending (I’;m NOT exaggerating here at all) approx. 1 hour with CS (on another phone), only to be repeatedly transferred from one CS rep to another, forced to repeat the nature of the problem(s), all serial numbers, sim card numbers and new and old telephone numbers to each one along the way, as their ‘system' does not share what everyone else has already entered.Each time they DISCONTINUE SERVICE for NO REASON, they claim you have to get a new sim card. I'm on sim card #4, and each time they PROMISE it will be received in 3 to 5 business days. They know full well you won't have it for 10 to 14 days and they DISCONTINUE ALL SERVICE FOR THAT TIME PERIOD !!!!!!!!!! If that by itself isn't bad enough, I have ANOTHER HUGE UPHILL BATTLE retaining MY PHONE NUMBER (they say they need to change it with the new sim card). Here we go AGAIN !!! WHAT A BUNCH OF CRAP !!!I FEEL VERY SORRY FOR THESE REPS……. These folks are trying to make ends meet like everyone else, but have been castrated of any ability to assist their customers.I've used the pay-as-you-go and Unlimited Plan. The latter has been disastrous.

Bob, every time one adds an airtime card (except for the $25 and $50 monthly cards) the amount of minutes stated on the card is added to the remaining minutes and the same goes with the service days, so if today you should add two 1500 minutes/180 service days cards you should be added 3000 minutes and 360 service days to whatever you show as having available.

Absolutely the worst customer service in the world!!! Do yourself a favor and do not consider this phone service.

Thanks John C. Definitely the worst customer service, but I have had 2 tracfones and now a net10 phone and have never had to call Customer Service. I'll take a little inconvenience like crappy customer service to save myself 600+ dollars a year.

I have a question. I generally like to go ahead and put a years service on my phones from the beginning. With Tracfone, they had a one year service card. Net10 does not have that. Can I purchase 2 – 180 day (1500 minute) cards online at the same time from Net10 site and will this automtically give me 360 days (3000 minutes) of service or do I need to do 180 days now and wait until May then do the other 180 days? Thanks for the help.

I love my net 10 service. It's cheap and affordable. And for people who lose or break phones often it is a fantastic find.There are some things though that are not so great. For the best experience I suggest the following.1. Always buy your phone from a local retailer. The deals are the same plus if you have any issues with your initial phone/activation, you can take it back to the store for a refund.I also have had real issues buying online through their site.. The customer service I received over the phone was a bit challenging lol.2. Register your phone. If you happen to lose or break your phone you can always buy another for cheap and have the minutes and service time restored to you new phone along with your phone number.Worse case senario you can just buy another start up system for 30 to 50 which includes a new phone.

Tracfone, Net 10 and Straight talk are the same company. They are run by a company called America Movil located in Mexico.

After reading the reviews here, especially concerning Net10 customer service, I joined with a degree of uncertainty. So far, my experience has been very positive. I got one of the greatest deals around, a bare-bones LG-1500 GSM with 300 minutes/60 days upon activation, plus a $25 750 minute card for $20 with coupon code. The way I see it, they gave me $35 to take the phone! After my last US Cellular postpaid bill which nicked me for overage and roaming, I knew it was time for a change. The phone arrived in 2 days and activated in minutes online with a new phone number. I planned it so hopefully I wouldn't have to call Net10 CS. I haven't so far. I don't need many minutes, maybe 300/mo. so the PAYGO plans which rollover are best for me right now. It's nice, though, to know I have a variety of options with Net10 if my needs change. The coverage in Central NH with AT&T seems OK so far with limited use. No more cell contracts for me!!

Considering the money we're saving with Net10 I'm willing to call CS a few times. Yup, they can difficult to understand and sometimes the services take a call or two to get right. My few calls to CS have always been answered in a few rings and wait times on hold were never over a minute, if that. The phones (T401G) and the plans (1500 min for 6mo / $100) are very nice! Call quality and coverage are perfectly fine. Bottom line: Well worth the relatively minor hassle is you want to save decent bucks…

When the phone works everything is fine, but to get the phone to work, unfortunately, I had to call C/S. First of all, I purchased the T401G from Wal-Mart for my teenager (not the $50.00 a mth one b/c it was not out yet)but guess what, you got it, the phone was soon available with the same model #T401G so I called CS to upgrade the phone. Was told could not upgrade due to the fact that I didn't buy phone from the right store (Targets). What, I asked, difference does that make, the model numbers are the same? In broken English, I was informed that the serial number was what they went by. So forget it, I replied!!! A year later (2010), the upgraded phone was on sale at Radio Shack so I decided to purchase it and give my son's old phone to my grandson for Christmas. Grand idea, right! Wrong!! When I got the phone, the store rep added the unlimited minutes to the phone and told me to call to have my son's original number transfered to the new phone and so I called to do this. This took 4 days and several phone calls to accomplish this. I had the number transferred after receiving a new sim card for both phones, their reps gave me a new phone number for my gndsn's phone. My son purchased his $50 unlimited card on the 4th of Dec. and put the airtime pin # on his phone. The message on the phone was that the # was accepted only to become inactive yesterday. Called CS to ask what the problem was and was told that the airtime pin didn't register on his phone. It went to my grandson's phone b/c their records still showed the old number. I was told by several reps that I had put the airtime pin on the wrong phone. I demanded several times to speak to a supervisor and told them my next phone call would be CNN,ABC,CBS and the BBB. After two days and $120.00, I have had the numbers changed, again, and my son has his unlimited minutes. This company sucks, the phones are great, the reps are reading from a script and do not know what they are doing, they transfer you whenever they get tired or too confused to fool with your problem, and their record keeping sucks. NO CARES!!!! I would love to give them a negative rating; 1 star is much higher than they deserve.

Net10 is incredible – great phones and price!I have called the customer service several times, but my experience wasn't terrible. I later found it easiest to email them with the problem by using their online contact form on their website. They sent me a simple and straightforward solution with all of the codes to enter straight into my phone – I will definitely email them with any further problems I have.

I have read many complaints complaining about Net 10 customer service reps not speaking English. I have not had this problem. I suspect that many are just upset that these are out-sourced jobs. I do not however have much to say for their efficiency. I have spent several calls in excess of 40 minutes but I have always had my complaint temporarily resolved. I have bought minutes online several times. Each time the remaining minutes have disappeared at some point. The minutes suddenly go to 0 and the date goes to 00/00/00.I have been able to get the minutes added back after the lengthy and frustrating calls. The last time however they tried to blame to problem on my phone. They contend that they do not track the minutes but my phone does. Every other feature on my phone is working as designed without a problem. I find it hard to believe that the minutes are tracked solely by the phone and not by Net 10. I know this to be true when I claimed 450 minutes lost and they in turn said their records said 413 minutes remained. They cannot have it both ways. I accepted the 412 minutes because I knew that minutes were not reduced while I was using the Browser feature a couple days prior.Last night I had 160 minutes disappear and the date went to the 00 reading again. All other phone features work without fail. I have not called them because I wanted to see if anyone else was having a similar problem. I do not expect to renew my service but I do want them to go on record (I will record the call) to explain just how my phone could lose the minutes if they actually tack the minutes. I know it will be a lengthy call but I suspect foul play on Net 10's behalf. I will send that information to my state's consumer affairs if for nothing other than to make sure they are aware of this issue. That is if they are not already. This could be a FCC issue as well. Judging by the number of complaints about lost minutes on this site and several others I would say there is a pattern of misconduct upon their part.It's too bad because the $25/750 minute monthly plan fits me very well. I have not found another carrier that comes close to $.03/minute. Of course when I switch I will have to buy another phone to replace the already perfectly working phone that I purchased a little over a year ago from Net 10.

I would absolutely give this company a ‘0' or even a negative. I dont' even want to waste my time complaining about them b/c they are really incompetent and read from scripts. the supposed supervisors give you the run around. You will be very unhappy if you have to call customer service. they want you to call back and do their job for them.. I lost time hanging on the phone for anwsers- one call lasted almost an hour!! I never did activate the phone b/c they FINALLY admitted after two weeks fo excuses that they couldn't transfer my old phone number to new number-THEN they proceeded to tell me that I TOLD them the wrong account #, wrong number, wrong zip code, and that I needed to live in the same CITY in which my old number originated from- hello!! we are a military family that moves around the country..i am still awaiting a refund for the phone.. OH, by the way.. i reluctantly had to pay for SHIPPING costs on a phone that was free shipping (via internet order) to return the phone that I NEVER used in order to receive my refund. NO WHERE did it say that on the packing slip or on the internet or even in their little handbook.. DITTO on the other review of suing them.. just bad..

Net10 deserves ZERO stars. I purchased two of the same phones for my very excited kids, along with 2 $50 moonthly plan cars each. THESE PHONES DO NOT WORK, I CANNOT USE MY MINUTES, SAYS IT IS INACTIVE, but their system says it is active and they don't seem to know what my problem is. It has been 4 days and collectively 12 hours on the phone with them. They read me off the same monkey tricks while not even listening to what I am saying is wrong. They transfer me repeatedly during each call with the final call ending in someone saying there is a connection issue and hanging up on me. I would love to sue them, not just for the money I am out (as a single mom, the $200 for both phones and air time cards is A LOT of money), but also for the mental and emotional stress this has caused me. If anyone is interested in filing a class action lawsuit against this company, please, count me in! No one deserves to be ripped off and charged for a service they cannot even use. nnannery@msn.com

You WILL have problems with net10! Just accept that if you purchase it. It's operated like an absentee owner fast food place, no one speaks English and can't do anything not on their MENU. Your phone will be deactivated even though you have purchased minutes or other gremlins will be at work that will take you hours to solve using a landline. I've had numerous problems over two years. Yeah, they need negative stars here, don't deaerve even one.

I would give them a zero star review, but the ratings don't go that low.I just went to the Net 10 website and called customer service number because I had added 750 minutes two days ago, and they said it would show up on my phone in twenty four hours. two days later, i had two service days left, and zero point five minutes. I called the number on the website, and after listening to four menus, I was finally on line with a worker. None of the workers had any idea what to do, and they transfered my call to four supervisors, and each supervisor told me the same thing- go to code entry mode, type in *#0, come to parameter 00, and turn the phone off and on. I am currently waiting for another supervisor to give me information. Honestly, the phone itself has no problems. The service is awful though,and adding more minutes is imposable. I DO NOT recommend this phone to anyone anywhere. This is the worst prepaid cell phone I have ever come across yet.

Worst service ever! These people are impossible to understand! No one knows what they are doing. I have been on the phone for two hrs trying to get my phone active because the sim card that came with the phone doesn't match the number in there system. They have transferred me three differant times and everytime they told me the same thing that they need to send me a new sim card.. So why is it that I need to sit on hold and be transferred numerous times so they can tell me the same thing over and over? Completely ridiculous! HATE NET 10!!!