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THE NET 10 CUSTOMER SERVICE IS HORRIBLE! I HAVE SPENT OVER TWO WEEKS AND FIVE HOURS IN A DAY TALKING WITH AND MOSTLY BEING PLACED ON HOLD FOR 90% OF THAT TIME, TRYING TO GET A PHONE ACTIVATED JUST TO FIND OUT THAT THE SIM CARD IS DEFECTIVE AND THEY REFUSE TO SEND ANOTHER ONE OVER NITE. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. THEY DONT SPEAK GOOD ENGLISH AND ALL THEY DO IS REPEAT THE SAME THINGS OVER AND OVER. I HATE THE COMPANY FOR THEIR LACK OF PROBLEM RESOLUTION WITH THEIR OWN EQUIPMENT AND SERVICE. THE FLOOR SUPERVISORS ACT LIKE THEY CAN'T DO ANYTHING AND THERE IS NO POSSIBLE WAY THEY CAN CHANGE OR DO ANYTHING DIFFERENTLY TO ASSIST YOU. THEY DONT HAVE ANY MEANS TO ACCOUNT FOR THEIR MISTAKES OR SCREW UPS BUT THEY TAKE YOUR MONEY IN LESS THAN 2 SECONDS. WHETHER OR NOT THEY CAN PROVIDE YOU WITH THE SERVICE YOU'VE PAID FOR, THEY TAKE THE $ AND TRY THEIR BEST TO GET AROUND JUST HANDLING THE SITUATION AT A LEVEL BOTH PARTIES CAN AGREE UPON. THEY JUST WANT YOUR MONEY AND WHO CARES IF YOU ACTUALLY GET THE USE OF THE SERVICE OR NOT; THEY HAVE YOUR MONEY NOW AND THERES NOTHING YOU CAN DO ABOUT IT. ALL VIEWERS: DO NOT GET NET 10! I REPEAT, DO NOT GET NET 10! IT WILL BE ONE OF THE BIGGEST PURCHASE MISTAKES YOU'VE EVER ENCOUNTERED!!!

just got the t401g, and i am happy with their service. Howecer the t401g charges more per text than they say (5 cents instead of 3). well, i called them and they said they upgraded the phones or something, and the t401g has 5 cents. What gets me pissed is that they upgrade the phone but not the package which says three cents per message. Nevertheless, they have good service and i am happy with what was provided.

A little clarification for Barbaro: What is exclusive to Target is the ‘Net10 Unlimited', which works as a separate company. Their website is net10unlimited.com. But now, the ‘regular' Net10 has added two new plans as of recent: a $25/750 Minutes Monthly Plan and a $50/Unlimited Minutes Plan, which is interchangeable, if needed, with any of the other ‘regular' Net 10 plans. A bit confusing, I know; I just wonder where Net10 is going with this. One thing is for certain: Net10 is more valuable than ever with these additional monthly plans.

My wife and I both use Net10 and have been very happy until the need for Customer Service became necessary.I decided to go with the Unlimited Plan, and purchased a new phone with full keypad. According to the booklet that came with my new phone, any minutes left on my old phone would be lost unless transferred to another Net10 phone (my wife's). Unable to find how do this process on-line, I called Customer Service. My opinion of Net10 went downhill on a greased slide from that point.Once I waited what seemed like a lifetime for a rep to ‘help me', the phone was answered by a very polite woman with such a STRONG Indian accent that it was VERY difficult to understand what she was saying (We are English speaking and live in New England, U.S.A.). As difficult as this was for BOTH of us to navigate, it was made a THOUSAND TIMES WORSE by the fact that the other Customer Service reps were so loud that I couldn't hear the woman I was TRYING to communicate with. It sounded as if there were 50 other SHOUTING reps in the same room with her. She was very polite and kept trying to help me, but I finally got so frustrated with this situation of asking her to repeat EVERYTHING SHE SAID 10 times, I just said ‘thank you for your help', and hung the damned thing up. What a shame. Both of us have been VERY happy with Net10, but this has us both considering changing our service to another carrier.Here's a little suggestion to the Net10 Executives. Try calling your own Customer Service Department with a REAL problem. Rate the service you were able to receive (I would rate it either an F or D-).Without EFFECTIVE Customer Service, you have NOTHING worth my hard earned dollars. Net10 Executives need to put on their big boy boxers and fix the TERRIBLE customer service issues.

have had net10 for over 2 years now with phones getting wet or lost out in the field and have no problems getting number changed to new phone.Never had any problems with phone not working except at my own clumsiness and no problems with customer service (all except for understanding everything the Asian person I usually end up getting is saying yo me, but I am finding that most all customer services now days have English learning phone pple.All in all OK service without having to lock into a contract.

I just was reading how the new $50 unlimited plan is a Target exclusive. But I was in Best Buy today and they have posters promoting $50 unlimited Net 10 with the $50 cards and phones for sale. im not sure if the service is good so I didnt buy. I was going to go with ST. Now Im not sure. Arent they the same company? Anyway Best Buy has them.

I've heard a lot of good things about Net10 but since I live on my phone, the 10c/min, 3c/text would not be economical for me. I was super happy to hear of the Net10 unlimited plan. Been a customer for a little over a month now and so far loving it!

Bought the Samsung 401 and it is a nice little phone. I switched from tracfone, which has been my only wireless service provider, when Net10 offered 750 minute card for only $25 with 30 days of service. The only hassle will be adding a new card every 30 days; but doing it online should be smooth sailing. I bought the phone at a local retailer and ported my old tracfone number on-line. Having everything switched over took a matter of minutes. People should stop complaining about customer service reps who do not speak perfect English….we live in a global village so get over it. And, why not do these simple tasks for yourself? Read a little and take a few minutes of your own time and the process should be fairly straightforward. For such small amounts of money compared to the major wireless providers, I don't know what these people are expecting. Switch to another carrier and get an expensive contract that you are locked into for years if Net10/Tracfone are so bad; and the customer service will likely be no different.

They never update minutes on monthly plans they advertise an solicit!!!! Report to the Better Business Bureau immediately….wherever you are….please.

NET10 is a ripoff! I WAS a loyal customer for about seven years until last week when my old phone quit. It was worn out and I bought a new phone then activated it and transferred my remaining minutes from the old phone. Except the new phone wil not work! Over the last week I have spent about 6 1/2 hours on the phone with ‘talking parrots' from all over the world who only speak a few english phrases and can only understand even less. They have given me an ENDLESS run-around trying to stall me until I hang up, or endlessly having me enter new codes that don't work; literally DOZENS of times! The new phone is defective and they refuse to admit it. They even accused me of stealing it! I have been ripped off and next I will be complaining to the Better Business Bureau, our state attorney generals' office, and the retailer where I bought the phone (Target).

I don't understand all these negative comments. I've been with Net10 since May and had no problems. Customer service is iffy, but they came through. I have family members using Net10 or TracFone for years and are very satisfied with everything. Right now I will be upgrading my phone (Samsunbg T201G) for the Motorola W408G and will go with their 750 Minutes/$25 Monthly Plan.

Terrible Customer ServiceSIM Error Message [Tue Oct 05 2010 08:07:45 GMT-0400 (Eastern Daylight Time)] My number was ported on Sep 14th and I have received a total of 4 different sims & my phone still says unregistered sim on the main screen. I have spenthours on the phone with customer service to no avail. Last Tuesday,9-28, the rep said you were sending a 5th sim. Last night I called customer service and was told that the 5th sim had been canceled. Why couldn't someone have let me know that & why. Then that rep's computer crashed and she said I'd have to call back. I called back and was on the phone for approx. an hour and the rep picked up the phone (I could hear the boiler room noise) then hung up and disconnected the call. I have had enough of your poor service, please refund the cost of my Net10 phone.*ESN o IMEI:* 358308010692189

everything was mediocre until I did not receive my minutes for this month, but my bank account was charged. After 40 minutes on the phone (most of it on hold) I canceled my account with them, because they had no record of the mistake. $15 down the loo… could be worse. But their costumer service should be loads better– and people with the same problem as I need to be recompensed. You're taking a gamble, accepting their fantastic rates yet receiving little support if there is a problem…

This has got to be the worst prepaid phone service ever. I can never get any service no matter where I go and it cuts my off as a new minute starts, so my minutes get wasted. Also I get phony texts that never have anything on them so when you open them you just waist the fee. I WILL NEVER USE A NET 10 PHONE EVER AGAIN.

I switched to Net10 in October 2009. September this year the battery died. Customer service told me the batteries for my phone was expensive and it would be cheaper to purchase a new phone. I purchased another Net10 phone and requested next day delivery. I called a few hours before the cut-off time for next day delivery so I was not worried. So I called customer service the next day to inquire around what time FedEx would be dropping off my package. The customer service operator did not have any proof of my order. After speaking with a supervisor, she told me my order should be delivered today. Well, no phone and again, no one from Net10 seem to have a history of my order. I thought saving a few bucks going to prepaid would be worth it. Boy, was I wrong.

So far NET 10 Sucks Balls,Super Super Bad english and can't seem to give me an straight answer, I called net 10 to port my page plus number they said t mobile rejected my port then they said att took my port and now they need to send me a new sim and now they say they don't have any record of my 25 monthly plan pin that i gave them and now i can't use my page plus phone, i need to wait for a new sim which could take 4 days from what they said,Please Beware if you plan to port your number don't, Net 10 sends there phones with T moblie sims and T moblie seems to reject a lot of port requests so thats why they send you att sims later

Never ever go for net 10 . Only go if somebody put gun your head to buy it.

My husband and I bought 2 net10 phones a few months ago. After my husband switched to another company because he wanted a special cell phone Net10 doesn't have, I decided to take my husbands old net10 phone but wanted to keep my number. So I called the customer service and described my wish. They send me a new SIM card for my husbands phone (took about 4 business days) without any extra charges. When the card arrived I called customer service again to transfer my number to my husbands phone. It took about 4 hours till the number was transfered. All customer service representatives were very friendly and very accurate. One of them had a heavy accent but since I myself am not a native speaker, too, I didn't really mind. All in all I am very happy with my phone, the costs, and the customer service.

Wish they had a 0 Star rating..absolutely the worst c/s fiasco of any company anywhere/anytime!! Gave my phone to a friend after I ported out (thank goodness) and it's been a week with calls daily to c/s trying to reactivate it..nothing! C/s has many excuses: can’;t find MEID/HEX number, call back in 12-24 hours, it's all ready activated, ask politely to speak to supervisor and get hung up on..3x! Run, don't walk away from this company.

Hey, in spite of a foreign customer service department they still manage to look like angels compared to my previous cell carrier. That one was just all evil! I won't mention the name but I had soooo many problems that I eventually just wrote off the remaining minutes I had and switched. NET10 was a good choice too. Very affordable, very reliable, very nice handset I've got now.

A very happy Net10 customer just got happier! Net10 now has additional plans like the $50/month unlimited plan and the $25/month 750 minute plan. Check their website. I am upgrading my phone and buying the 750 minute plan. Love you Net10!

Good: Inexpensive phone and minutes for low usage. Used them for 3 years+Bad: My replacement phone did not work, and 6-8 long calls and numerous hours dealing with customer service in spanish (colombia) as well as english (guiana?) to try to fix it. Very poor follow up on my calls-even with a case record #. I have done numerous response to one problem: code promise to receive new sim card next day (call 1); no record of new sim card needed (Call 2); sim card should be received within a week what is my address? (call 3); hang up call when I mentioned the conflictive answers (call 4); to No sim card needed, phone should work tomorrow. (Call 5). Generally polite spanish call center.

I feel for those people who had bad experience with Net10 as was my experience with my previous carrier…hence the switch. I must say that I've been with Net10 for a year now and I have nothing but positive thing to say about the phone and the service. The best part is that I save about $40 a month, have better reception than ever and I love the convenience of being able to buy airtime right from my phone!

The 1st time I tried to add minutes it started a cycle of failed updates using the site online,then techs on the phone also failed,nothing worked until I talked with a supervisor,she was excellent. Now,months later,I just today added a card,the phone said ‘unavailable' but the process went well online and took only a short time to complete. I gave 5 star rating because of the supervisor's performance,I am saving good money by using Net10,and,I see no need to dwell on the early problem.

We started off with Net10 several months ago (from Tracfone) because my daughter wanted a phone with a qwerty & Tracfone just hasn't caught up with the times as of yet. So, I shopped around for the best prepaid deal (I REFUSE to sign a contract with a cell phone provider; just not gonna do it) that included a qwerty & Net10 is what I found. Let me say, that it did not start well. We activated her, but the T401g was supposed to get $.03, not the $.05 she was being charged. I HATE calling CS, but that's what I had to do & it was a very frustrating experience. The CS's are polite enough, but they are hard to understand not only due to the thick accents, but more so (in my humble opinion) due to their crappy headsets & heavy background noise. Anyway, we went thru the whole riggamoro, and after entering several codes we got it down to the advertised $.03. THEN, when I tried to add minutes about a month or so later, I did it over the internet & it didn't take. I once again had to call CS, which I can't express how much I hate to do(it's not them, it's just one of my quirks), BUT they fixed the problem. Very polite, nice; just took a few minutes of my time & she was off to go. After that, I bought airtime cards & they worked like a charm; no CS, YEAH! So recently Net10 has added these monthly plans to compete with StraightTalk–the $25 (750mins) & $50 (unl) plans. After more research, I decided the $25 monthly plan would be a more cost effective route for her. Added the $25 card online (can't find in stores yet), worked like a charm. No problems, she was upgraded in seconds. Now, with my husband, he just got a promo at work & has started using his cell a LOT more lately, so we were talking about moving him from Tracfone to StraightTalk, BUT after researching into the $25 Net10 plan, I thought this might be a better deal. Now with ST, you do get more, IF you are going to use that amt, it would probably be better to go with them, but even with all our xtra cell phone activity, for us, the 750 mins will probably do the trick, so we decided to change my husband to Net10. The thing I like about Net10 compared to ST is if you usage does go down, you can go from a monthly plan back to a certain bundle of minutes. ST, you don't have that option; it's only monthly. Anyway, bought my husband a qwerty phone yesterday, ported his cell # this a.m. It was complete in mere seconds, literally; superfast. Now we did have the $.05 text issue once again. I tried the #'s I had been given for my daughter & they didn't work & then the phone locked up, so DON'T USE OLD CODE #'S. They only work for the specific situation, so if you try to use old code #'s, you'll probably lock up your phone, as I did. I called CS. Got a young lady who spoke very clear English (no background noise, so if you have to call CS, a.m. may be the best time). She unlocked the phone & walked me thru new codes to get the $.03 text & now it's working like a charm. Ya'll that have TRULY had a bad experience with Net10, I'm sorry. My point to this is, in the beginning, yes I probably would have given them a 1 star, but now after being with them for a while & dealing with their service & getting over myself having to call CS, they really are a good company. I only give them a 4 star because of the whole $.03/$.05 problem. It apparently happens a lot, so if you get one of their $.03 text phones, just do it knowing you are going to have to call CS & get it corrected, but in the grand scheme of life, it really isn't that big of a deal. It'll get fixed, and life will all be good again. I personally am still on Tracfone, but I don't use my cell that much, but I do want a qwerty, so probably will transfer myself to Net10 within the next few months. With the new services they are offering they are making themselves very competitive with other prepaids. All in all, they are a really good company.

Wow! NET10 just got even better. I was happy with them before, right? But they have new monthly plans available: they have a $50 unlimited everything plan AND a $25 monthly plan giving 750 minutes. Now THAT is affordable cell phone service! Just got a Samsung t401 qwerty slider phone for $25 (750 minutes included!) on their website.

Pros: Instant cell phone use. My mom was put in the hospital unexpectedly. I was able to go to walmart, purchase a cheap phone, and have it up and running before i left the store. We activated it at the cash register. I was able to call relatives on the way back to the hospital. Minutes seem to last a long time at 10 cents. When you run out of time and you purchase a card of minutes, it automatically extends your days for you so you don't run out of days. I really like the phone. I don't want a camera or internet service or a toy. Just a phone. The only thing i don't like is that occasionally some fool texts me and i get charged for it. I don't have the choice of whether or not i want to accept or refuse the text. And, I cannot deactivate the mechanism that i know of. I'm going to the net 10 website now to check that feature out. BUt that is the only thing i don't like. If you want just a basic phone without the bells and whistles, this will work just fine.

Phone service fine. Doing ANY business with Net10 is HORRIBLE!! I've used it for just over a year and won't go into the list of issues but I suggest: DO NOT buy air time online – it has never updated correctly and has taken an average of 5 contacts to resolve,and hours on hold. I think that if you physically buy a card and add air time you may have better luck. It has taken 4 to 5 calls and perpetual waits to do anything. One time put my phn on speaker phone and went about my day and finally hung up 6 hours later !!!! (Heaven help those that don't have a land line. IT seem that getting service via the intent is a dead end also.

Had a TERRIBLE experience.Bought a refill card for my phone. Needed to use it for a trip I was taking. Spent 2 days waiting for activation that never happened. e-mailed the website and got an automated response telling me that my phone was not a NET10 phone (despite the fact it says NET10 all over the phone.)E-mailed them again telling them that it IS a NET10 phone. Got ANOTHER automated response telling me that I would need to replace my SIM card and that it would take 7-10 business days (2 weeks) to replace.By that time I had already returned home from my trip and no longer needed the phone.I then tried to get a refund and was told that they do NOT issue refunds.I was basically robbed. I paid for a service that I did NOT receive. 0/5 stars. DO NOT SUPPORT THIS COMPANY

Net10 has proved a fantastic option and i've had no problems whatsoever with the phone support. Operators have been foreign but all speak english sufficiently well to sort out whatever minor issues i've had. Using call centres outside of the US means that the rates can be kept reasonable for me so i am happy to stick with the service.

I am leaving Net 10 because I have never been able to simply add minutes to the phone by going online or using the add minutes funtion on the phone. I have always had to have my wife call the Spanish-speaking operator to sort things out because I can't understand the overseas call center's English-speaking operators' thick accents. If adding airtime was not so difficult, I would be perfectly happy with this phone. Sorry Net 10, you've lost this customer.

Just purchased a 401G samsung with querty keyboard. Had tracfone previously for several years, only changed because the phone could not display photos being sent by friends with with much more expensive phones that were sending pictures w/3 megapixel cameras!! this phone could get the photos as I sent one to myself. had to call customer service so the phone would deduct.3 of a minute for texts instead of .5, still tough to understand the reps. Have to be patient, They answered the phone immediately and after inserting all th ese codes, the phone now deducts the correct .3 of a minute. Haven't had much trouble with Tracfone in the past as far as phone service, most dropped or just no service was in hilly areas which is not a problem where I live in Florida. I would recommend this company.

I've used Net10 for 5 years with a couple minor problems that were taken care with a simple phone call. I just upgraded to a Samsung T401 and I love it. This is the best service I've used, and I've used many. I've gotten service across the country that I was not able to get with other plans. Good Job Net10!

Net 10 is just awesome. ALthough they may be better if they improve customer service and have a more extensive or updated line of phones, the service and price are unbeatable. They not only have plans costing just less than 7 cents/minute, they also have unlimited service at $50/month and 750 minutes for $25/month (that's less than 4 cents per minute!).

if i could rate this company at 0 stars i would!! They have the most incompetent customer service i've ever dealt with. It takes forever to get ahold of anybody, you repeatedly get disconnected, and when you do finally reach a live person 9 times out of 10 you can hardly understand them. I bought a $30 300 minute card, I was supposed to get 30 days of service, but because of their screw up with my SIM card I only got 10 days of service, and they refused to make it right. PLEASE never waste your money on one of their phones!

I have read many of the reviews on here. My husband and I have been with Net 10 for a long time now. Have had no problems. I would rather go this way than be locked into a contract.

I switched from a contract to NET10 and am so happy that I don't have to worry about any monthly contracts – just 10cents per minute. At last I feel that I have freedom of my own phone – excellent service as well

I was with Net 10 for 3 years with no problems. Then I wanted to upgrade my phone and that created a nightmare. I was without phone service for 31 days, spent over 20 hours on the phone with customer service (mostly polite but hard to understand – obviously connected to India or Mexico each time), and the issue is still not resolved the way it should be. I filed a Better Business Bureau complaint and that has helped me get better customer service, though still not resolved. I also got the phone number to the corporate office in Florida and that helped. Net 10 was a good, affordable cell phone choice at first, but trying to upgrade, transfer the phone number, minutes, and service created this mess, even though their website says it is a quick and easy process.

NET10 is really trustworthy. I have been using them for a while and were always impressed with the simple pricing plan and the fact that there are no ‘extras' added when you buy your minutes, unlike so many other carriers. Now I am impressed once again: I bought a new handset, carried over my old number with no fuss and started using it. I noticed they charged 5c per text even though this phone is supposed to be 3c per text. I know the standard rate is 5c but this is a lower rate specifically for certain handsets. Anyway, a few minutes with CS resolved the problem with absolutely zero quibble from the rep. Very friendly too. Thanks NET10.

After being with verizon for 3 yrs and paying $140 for two phs that we barely used we have been pleased with Net10. We have also been with Straight talk which is also a part of Net10/Tracfone and no complaints but we just dont need 1000 text/calls. Customer Service is hard to understand but that is how they keep the price low. Unfortunately it does take more jobs from Americans. Guess can't win either way but we have no complaints about service. Oh and I like how unused min roll over unlike Straight talk.

JUST LIKE MOST OF YOU I LLIKE NET 10. I GOT MY PHONE 2WKS AGO AND EVEYTHING WENT GREAT. NO PROBLEMS AND GREAT SERVICE EVEN WTH ONE OF THE CHEAPEST PHONES THEY HAVE!!!! SOME OF YOU NEED TO REALIZE THAT SOME PROBLEMS WILL HAPPEN YOU SHOULDN'T WRITE A BAD REVIEW JUST BECAUSE OF ONE BAD EXPERIENCE IIS NOT FAIR. NO COMPANY WANTS TO LOOSE THEIR COUSTOMERS TO SOME OTHER COMPANY. SO FAR I LOVE NET10 AND PLAN ON UPGRADING MY PHONE.

****** please read*****There service was deplorable and the customer care repressentatives are slow to resolve your problems. Further more i had problems with my old phone and they sent me a new one and i had try to have them change the number over and transfer my minutes well the representative had lied to me saying they would transfer and they didnt by that time i had called back and at that time there was no record of the minutes on the old phone due to the number change and the fact that i had to send the old on back. Then on top of that they said that the phone they had just sent me the band new one with a new sim card was unable to make or recieve call due to the fact the sim card was not compatible. How are you goin to send me a phone that wont work. I have spent over ten hours on the phone with these service representatives and to no evail they have taken minutes that i paid for and have a system that is in place that i found to be of no use in terms of giving me back my minutes that i had pay for. Bottom line poor customer care services, they didnt give me minutes i payed for due to poor records keeping and tracking, the cards dont always work in the store, and technical support services are deplorable. i will never do business with them again.

Horrible customer service. My phone battery broke and they refused to fix it, so I decided to transfer my number to another carrier with 6 days of Net10 airtime left. Net10 waited these 6 days, then tried to force me to buy a $20 airtime card ‘so they could reactivate my number and transfer it.'

3 days no activation. I talked to 4 different (Indian?) reps. I'm glad the phone was cheap and the 1st 300 min free. Even if I get this problem resolved ,when my minutes are up I am going to an ATT or Virgin prepaid.

I just bought the Samsung t401g – advertised as $.03/text but initial use deducted .5 units per text. I called Miami # listed above and got through the process of entering reset codes in about 10 – 15 minutes. Here it is for MY phone:Menu/Prepaid (1)/Code Entry Mode (8)enter the following numbers:5266 4456 0923 6759 7084 4 (press OK)6613 4678 0255 9836 3122 (press OK)2152 8724 8121 2357 0629 Press OK)4929 3360 2031 5810 0175 2 (press OK)0900 7338 0124 2370 9317 (press OK)back to main screen; restartthat should do it.

I have 3 years with Net10 playing the minutes game. Buying online at website always has good deals letting you talk for less than advertised. Switching numbers and activation using customer support is a nightmare. I switch to Straight Talk and activated at website in 5 minutes.

I bought a net ten phone for my 11 year old son 2 years ago. I went to up grade his model and roll over minutes.That went o.k but trying to keep the same number! Then that phone broke so we decided to use the original phone.We were told to buy more min and to wait an hour. No luck. Now we have to wait for a sim card. We have to wait a week. We need his phone to work now! Net ten customer service sucks ass. And they don't speak english well. Its all fine if you keep on the time to get your new minutes and don't ever get a new phone or try to keep the same number. As soon as his minutes run out Im done.After this it seems that contracts arent so bad. I hope they really read this and fix the problem.

ATTN Mike C see my earlier post on the .03 texting problem. Call the number/people I mentioned. They can correct it.

My experience with Net10 has been superb: pricing is good, service is excellent. Customer service can be a challenge. Here's a tip: If you speak Spanish or know someone who does, call on the Spanish line. Since Spanish is their main language, communication is very good, unlike the English line that connects you to India and other non-English speaking countries. Also, Net10 is not only 10 cents a minute. One can get 900 and 1500 minute plans at 0.0666666 cents a minutes (less than 7 cents!) with 90 and 180 service days, respectively. The Easy Minute plan is also an excellent choice: 200 minutes for $15 and 500 minutes for $30 (but no rollover, I think). All of these plans are on their website only. Contracts anyone? Not here!

Your Customer Service really is Horrible.. The Reps are very rude, curt, and unprofessional.. you cannot hear what they are saying so if you ask them to repeat it.. they become angry… I like Net10 But will be terminating my account soon because of the Horrible Customer Service experience.. I mean it's everytime you call the same thing….. So rude and nasty.. what a shame… Net10 should look at this aspect of there business.. after all it's we ( the paying customer ) who keep you in business…..

Haters will hate… But I actually love the NET10 service! Not much better out there IMHO and they are at least honest in their approach to the whole cell experience. No hidden fees and total transparency ito rates goes a long way towards generating trust. That and the sweet 300 minutes you get free when you buy the phone… lol!

These people cheated me out of 1839 minutes & my phone number when I tried to have some minutes transferred to my phone from someone cutting their service off. DO NOT BUY SERVICE WITH NET 10 OR TRACFONE THEY ARE ONE IN THE SAME. THEY ARE NOTHING BUT CHEATS!

Net 10 advertises the Samsung R451C cell phone will cost 3 cents per text. I have that phone and it charges 5 cents. They told me it should have been 5 cents yet their web page still advertises that phone for 3 cents

I received the worst customer service I have ever experienced from Net 10. I was charged for services that I never purchased and when I called the customer service, they refused to refund it. Plus, I could barely understand a word they were saying. Overall, extremely disappointed.

Got a Net10 phone to take on a trip. It worked in that I could make and receive calls. But I could never get the voice mail activated, and after spending literally hours on the phone with Net10 customer service, gave up in despair. The customer service reps always spoke from a canned script (which involved lots of stall tactics), and although polite were never able to resolve the problem. Several times I was told to hang up and wait 4 hours for the phone to be reset. It never worked. Then I'd call back and spend another hour or two on the phone with them, only to be told ‘Call us back in 24 hours.' I was ready to buy extra minutes and keep using the phone, but the absolutely horrible customer service put me off. Next time I'll go with a more expensive prepaid that has US-based customer service and some sense of accountability.

I've always used net 10 services and like the simplicity of the rates. It meets my needs and then some. However, the customer service department is terrible. It is often difficult to understand the representative on the phone. The selection of phones to choose from is very limited and not consistant with the growth of other wireless phones. While other wireless companies often discontinue outdated phones and upgrade. Net ten does not. As a loyal customer, I hoped that I would be given a better selection of phones. A touch phone would be nice.

I've had a Net10 phone for 3 years. Reception has been pretty good everywhere except in mid Nevada. I like the small size of the LG phone but it's easy to lose out of a pocket as it slips on the rounded edges. Battery lasts 3-5 days on average. The biggest problem for me is the short expiration time of minutes. $30 for 60 days. I'd be way happier with a 90 day expiration. It ends up costing 15 a month which is a bit higher than I like. I've never had to call CS and after reading stuff here, I hope I never have to. Overall it's ok but, I'm looking for a service with a 365 day expiration on minutes like STI mobile or the 7 eleven speak out phones. I fell like I'm always adding minutes that I'll never use. My current minute balance is 1000, so that means that I haven't used up the minutes from my last two 300 minute recharge cards.

The worst customer service experience via phone ever in my life. The customer service people extend the calls into half hours, do relatively little. I wouldn't buy this product again because of the horrible customer service. If you want to feel like you're losing your mind, call Net Ten Customer Service.

I have paid so much for reloading this damn net10 phone. I purchased an expensive phone from Target to use with net10. I want to upgrade to unlimited net10 plan and the customer service all told me I will have to purchase a seperate net10 unlimited phone to use with the unlimited plan. 2 phones I have to buy in two months just to upgrade for unlimited service? I dont think so net10. You just lost a long time customer today. These guys at net10 are thieves… take your money elsewhere if you need unlimited minutes. Plus text messages will fail frequently but net10 will still charge you for failed delivery of texts which really eat away at your pre paid minutes. STAY AWAY FROM NET10 THEY SUCK!! you have been warned.

I do not recommend Net10. I have had Net10 for several years because it is cheaper than other prepaids, but as they say ‘you get what you pay for'. When trying to add minutes to my phone, the phone blanked out. It took the 143 minutes I had on it and did not add the 300 minutes I had purchased. When I called customer service, I was on the line for over 40 minutes (shows you how patient I am) and never got anyone to take care of me. I went to their website for technical support, wrote my concerns and when I checked the status they said I had to call. I called again a couple of days later, they only wanted to credit me the 300 minutes I purchased, but did not want to add on the 143 minutes I previously had. Mind you I was wasting minutes for the second time on my other prepaid phone while I was trying to get service. After 62 more minutes of being on the phone (minutes that were basically lost-they were not crediting me) they only gave me 104 minutes of the 143 and I lost another 62+44 minutes on calls for service. Is this their way of making more money? Having the phone blank out, not crediting the full minutes, plus taking more minutes from another phone if you don't have a landline phone while you make customer service calls? I am not a satisfied customer right now and I can honestly say that unless you want continuous headaches dealing with this company, I wouldn’t try it. The only thing that I have left to say is BEWARE!

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!! Was told that I could transfer my 400 minutes from tracfone to Net 10 (same company) but when I activated new phone, guess what the answer was…yep, ‘sorry, sir for the wrong information.' $40.00 worth of minutes lost. They could compensate minutes, but kept telling me they could not…be ware

I HAVE A r451c WITH QWERTY. I AM PRETTY ROUGH WITH MY PHONE, EVEN GOT THROWN OUT A CAR WHILE DOING 40MPH IT SEEMS INDESTRUCTABLE.GREAT RECEPTION AND I LIVE IN A RURAL AREA.I HAVE 271 SONGS ON IT THEY SOUND EXCELLENT!CUSTOMER SERVICE HAS ALLWAYS BEEN POLITE,NEVER WAITED MORE THAN 10 TO 15 MINS. TO TALK TO SOMEONE. GETTING THE 3 CENT TEXT DEAL WAS EASY.I GET MY MINS. RIGHT ON MY PHONE,NO CARDS,DONT HAVE TO TALK TO ANYONE,JUST PUNCH IN ADD AIRTIME FOR 300mins. and i get an extra 100mins. free! i have no complaints.ANYONE THAT WOULD STAY ON HOLD FOR ANY CUSTOMER SERVICE FOR 3 HRS. IS A MORON!!!! THANK YOU. JW

I bought a Samsung with Net10 a few weeks ago online, I was plesantly surprised with the quality of the service, how fast I got my phone and the price, of course. I paid less than $80 for a high end phone, and that already included 60 days of service and 300 minutes! I’;m really happy with my new phone, it even has camera! and the service is great!

I had a Net10 phone, my first cell phone, for over three years before it broke. During the time that I had it, I was mostly happy with the coverage and the plan — at least it was straightforward. I never had problems with lost minutes, service cut short, etc. My biggest drawback is the price: 10c a minute is pretty steep for a plan with so few features! Now I've switched to Consumer Cellular, which I like more, but I'd still recommend Net10.

Sure, the customer service people are hard to understand, but if you hang in there, they will get it done. My main gripe is the reconditioned phone LG600 I bought from them. It is a piece of junk. Sometimes it will not let me answser my call. The caller has to leave a voicemail. Sometimes it registers call restriction # 34 and will not let me answer. Now it wants to lose its signal while I am in a good reception area. My son has net 10 and has no problem in the same area. I am going to buy a new phone and hope for the best!

Just checking back to this thread after discovering it recently. As mentioned below, I've used this particular Net10 Nokia phone since 2007 with no problems – never a problem adding time or with service reception (rarely does it drop a phone call).Since people are posting that they now have trouble adding time, I thought that it might be peculiar to the newer or reconditioned phones. Mine was bought brand new off the shelf at Walmart in 2007 and I've never had a problem adding time via a prepaid card from Walmart or over the Internet at the Net10 site.I just added some more minutes today – actually all I really needed was more ‘time' since I have sufficient minutes – and I did so via the website as I usually do. Chose only the $30 add-on w/300 minutes, 60 days, used my credit card, and within seconds they added the minutes and the days. In fact, they added an extra 100 minutes on as a bonus, which I wasn't expecting and actually, really didn't need. I looked over the online buy again, and it didn't say I'd get a bonus, but I did. They did offer more minutes for $5 or $10 but I didn't add that to my total. It's nice to have a 100 extra minutes, for sure, but what I really would have liked was one extra month of time! So to wrap this up, I continue to have pretty good luck with the Nokia (no camera, no ability to download ringtones) and w/Net10. Until I get some major screw ups, I'm going to stick with it.

Just got the Samsung T401 and it seems like a great deal (reconditioned with 500 total minutes included) plus free accessory kit for $41 from Net10. We had the issue with it charging us 5 cents a minute instead of 3 for texts, but when I (finally) got ahold of customer service they were able to walk me through all the codes to fix the charges. And, when I asked them to credit back the account for the overcharging, they gave us back more time than actually used, which was nice. I'd give this a rating of 5 because the phone is very nice quality, especially with the QWERTY keyboard, but it was very hard to get in touch with someone at customer service (although he confirmed at every step that charges were corrected and new minutes were added back to my phone) so I give it a 4. It's a great plan for our teenage son.

I switched from Cricket to NET10 and I regret it. The reception is very bad, the parties also have a hard time hearing you. The LG model is real trouble! Most of the time it says Network unavailable or Emergency calls only, which is a real problem if you had an urgent call to make. The last straw for me was today when I added airtime on demand, they took my money, yet I received no minutes! I called for tech support and have been on hold for 2 hours, when they said the wait time was only 15-16 minutes, yea, right!! My friends Straight Talk has better reception adn more bang for your buck!!

I was on hold with customer service 45 minutes before they answered. when they finaly answered it was a person with a heavey accent who answered, I could not understand her exspecialy with all the background noise. I asked to speak to a supervisor and was told they were busy. She kept telling me just one moment while I check something, five minutes she comes back and asks me to hold again, after six or seven times of this I was tired of it,suggestion have people who speak English answer the phones. It will take half as long and not frustrate your customer. It wont cost any more because they. would take half the time.

Look people, I am very suspicious of most of the negative reviews listed on this blog. I've been with Net 10 for four years and had very few issues at all. I think that it is entirely conceivable that most of the negative responses here are posted by company competitors. Net 10 has received high marks from professional review sources. Of course their phones are on the low end of available features, but if you insist on having super fast texting, a loud ringer, or a speaker option that is loud enough (3 deficiencies of my current phone), go with a standard plan service that has more expensive phones. Otherwise, be satisfied with clear connections for the smallest price that I've found. For all of you legitimate complainers: don't give up on Net 10… try another phone and keep it simple. Don't expect them to do much more than to correctly port a number and transfer minutes to a newer phone. If you demand top drawer service and phones, you MUST be prepared to pay the exorbitant prices that face you if you if you go with Sprint, Verizon,AT&T, ET AL. If a solid performing communication device (not some glitzy object that you hope tells the world that you've ‘arrived') is what you need or expect,then look no further than Net10. Simply stated, it offers the most bang for your buck, Period.

customer service sucks, spend 2 hours talking , because i could not understand them, they had no idea about the military exclusive offers. they told me that my other phone was out of time, even in the screan it tell me i have 200 monutes and 213 days of service. NET 10 REALLY SUCKS, U SHOULD HIRE ENGLISH SPEAKING PEOPLE THAT WE COULD UNDERSTAND.

I owned 3 of these. 2 of them were for 2 teens. On a Tuesday evening my daughters phone had a problem and lost 300 minutes and her service date. I phoned the company and they restored the service date but refused to reimburse us for the minutes. I am currently looking at new phone plans for prepay. I will never use them again.

I would give them zero stars if possible, they double issued my phone number and still allowed me to pay for the minutes. Then my phone never worked, found out by dialing the number from a land line that some other person has the same number! When I called to get a refund from Net10, they said that they do not issue refunds for minutes. I spent over an hour on the phone with them and their supervisors!!

I have used tracfone for 2 years and then switched to Net10 with no problem and my phone has great signals for where I live.and when I need to call for help I always get the answer no matter what it is from transfering minutes to another phone or Just asking questions. I Just wish they had more selections of phones

WHAT A RIP-OFF…GOOD LUCK WITH TROUBLESHOOTING CUSTOMER SERVICE..ANY PROBLEMS THEY TELL YOU TO PUNCH IN A BUNCH OF CODES AND WAIT FOR 48 HOURS. AVERAGE PHONE CALL OVER 1 HOUR…AND WHEN IT CAME TO REPLACING PHONE THEY SUDDENLY HAVE ‘TECHNICAL DIFFICULTIES' AND AFTER AN HOUR AND A HALF ON THE PHONE THEY SAID I WILL HAVE TO CALL BACK ANOTHER TIME. SO I ASKED TO BE TRANSFERRED TO CANCEL MY SERVICE AND THEY SAID THAT DEPT. IS HAVING PROBLEMS ALSO. THERE ARE WAY BETTER PREPAID UNLIMITED SERVICES OUT THERE. GOOD LUCK

net 10 has terrible customer service.The reps employed cannot speak fluent english,The first problem.My wife and daughter both had net 10 phones and when their service days expired a new sim for each phone had to be sent.My daughter's was recieved but did not work,net 10 was contacted and we were advised a new one would be sent within five to seven days.After 3 calls and 3 weeks later no sim card for my daughter;s phone was ever recieved.I had a similar experience with my wife;s phone ,in addition, when she purchased a new air time card The phone said the air time card number was invalid.After she had been on the phone with cs for almost one hour she finally gave up and told them what she thought of their service. The experience with my phone was just today.This morning I could not acces my voicemail,when I called cs and asked why the service administrator is AT&T when it has always been verizon the rep responded to my question with a question,Thus avoiding to answer my question.I could not understand the instructions he was asking me to follow because I could not understand him.The problem was corrected but how inconvienient.I cringe when I call cs and now will move on to another cell phone service.Me and my whole family and all my friends ,business associates and aquaintences.

I like Net10 b/c the plan is easy to understand, it's reasonably priced and I only pay for what I use. It's also very convenient that I can buy airtime on my phone. So far, it's been working out great!

I have only had good experiences with NET10. I hardly ever have dropped calls and that is saying a lot because I live in one of those areas where most carriers seem to get complaints about signal. Their rates are reasonable and even though its been a while since I had to call CS it wasn't any worse than any other company I've dealt with recently. Sure beats the alternative – bills & contracts.

i this phone company I have not had an issue with them yet, sometimes people want more than they pay for, just get a credit card and get att&t or verision wireless, if u want all the bells and whistles of a cell phone.

It may be cheaper to hire non english speaking people, but I think it creates more problems than it is worth. What ever happened to buy American, be a proud American? People are going to start to realize this soon and then where will your bottom line be?

I started using Tracfone in 2003 (could have been 2002, I simply don't remember) and have never had a problem with them. I switched over to a Net10 Nokia phone in 2007, and again I've never had a problem with them (no camera, no web service – it's just a phone which I use infrequently but reception also is good on the small Nokia).My coverage has always been good, and in all the time I've used both Tracfone and Net 10 I think I've had maybe one or two calls ‘drop' on me. Pretty good record. I have used Tracfone in Florida and then out west for four years, and then back to Florida where I switched to Net10. Coverage has simply been great.Coming to this site I am a little disturbed to see all the complaints, especially about customer service. They used to use Miamians – now they've gone to the Philippines or India? This is NOT good news! I'm so sorry to hear that. They need to get it back to Florida.I'm also sorry to hear that some people have trouble loading minutes. I wonder if it has to do with poorly made phones they offer now? I've not had a problem – crossing fingers here – with loading minutes whether online or via a card from Walmart.The only issue I've had at all with my Nokia Net 10 is the fact that they seem to still be ripping us off a bit with how they calibrate a ‘minute.' They got sued, I believe, for calibrating a minute (and thus deducting it from your accrued minutes) at the very start of a conversation. I was looking at my minute deduction yesterday and this seems to be happening again. In other words, in calls less than a minute, it seems to be sucking out a minute no matter what your accrued minutes load total is.I don't use my Nokia every day, but all in all I have been very happy w/both Tracfone and Net 10. I was considering upgrading to a better phone, but with all these complaints I'll just stick with what I have, and keep a close watch on any issues that may come up. There's a lot of competition out there now for pay as you go phones. You would think Net 10 would be paying attention to complaints. Because with pay as you go, once you lose a customer, I seriously doubt they will ever try the company again. They need to be reading this board.

This is the most disgusting company I have ever worked with. I had a phone with them for about 2 years. It's a problem all the time they just wait to find a way to take your minutes you already paid for. BIG RIP OFF The other day when I bought more minutes I lost the 909 that I had. Can't get them back this no english speaking girl says. Sorry Shawon she says I can't help you. I argueed with her for a while and she put me on hold for me to talk with someone else. I'm on hold for 45 minutes and finally another non-english speaking boy says the same thing that she says. They have this printed out for them and they continously read it over and over to you with no customer assistance at all. Now I have 200 minutes and I lost the 909 I had. I am done with this foolishness and I plan to tell everyone I know and then some that they are awfull. I hope to see them go out of business soon. Get some english speaking people to assist and get a customer service ‘take care of your customers' that keeps you in business. I'm outta here.

I have terrible coverage with net10.When I turn the phone on 4bars then I dial the number then no bars. called to complain with no satisfaction.If they don't have good coverage in my zip code Don't offer the service the coverage sucks!!! I have a Tracfone that I use at the same address and it works great. I am dumping net10

as little as i use a phone this muchbetter than paying $65/mo. Good job

Just want to say thanks to timdennis for providing the phone number for the Florida office. I was being overcharged for texts on my new Samsung T401G and now all is well.

I have had Net10 for about a year now. I've been through 3 phones. The first one was an LG400 and I ended up accidentally throwing it in the washer. It still worked after drying out for a day after being in the soak cycle for 5 minutes. Unfortunately, I had by that time already bought a new phone. A Samsung T201. Again, I ended up breaking the phone because of my own stupidity. It had nothing to do with Net 10 or the manufacturer of the phone. I ended up upgrading to the much nicer Samsung T401. I was also able to transfer any minutes I had left on my old Samsung, plus the 300 free minutes that came with the new one and that was taken care of with a 6 minute call to Net 10 customer service. They also transferred my number so I wouldn't have to get a new one. Anyway, on to this phone. The camera on this phone is decent, not great. I've gotten some pretty good pictures with it. The video camera comes out pretty pixelated, so it's not of much use to me. I haven't used or tried the music player. The only other features I really use is the picture messaging and the alarm. Never had a problem with either. The Qwerty keyboard sure is nice! On my other phones I had to sit there for several minutes pressing ‘4433555555666' just to type ‘hello'! Now with the keyboard, texting is so much faster and easier. Only thing is, if you have large hands/fingers, this may affect you as the keys are quite small. Suits me just fine, I have small hands. The other thing with this phone (Samsung T401) is that you have to call (as one other reviewer pointed out & thanks!) the support center in FL and they give you about 5 codes to type in so that it gets your text messaging down to 3 cents instead of 5. I *just* called them and they had that problem fixed in about 5 minutes. Make sure you call from a landline or another persons cell. Also, I bought my newer Samsung for about $86 (including tax), but you can find them online for about 20 less than that, which in my opinion, is quite a steal.

The people at Net 10 customer service are all very courteous. However, because they are in a different country, sometimes they are hard to understand. I bought a Samsung R451C model and the packaging said it got 3 cent text messaging. But I have yet to see that. I get charged 5 cents each time. I have called and been on the phone with them numerous time and today for 3 hours. Got put on hold for an hour then it disconnected. This is ridiculous!

Motorola EM326gHave been using the phone for almost a year, no problems. Good signal, no dropped calls.

Attn Judy: SOLUTION This is a common complaint on all NET10 phones marked at 3units on package but they always charge 5. Happens on Samsung T401g too. You must call Tracfone/NET10 Executive Resolutions(corporate offc. in Florida) and they will give you codes to punch in that will correct it. 800-876-5753

i hve had the worse service with my net10. i stay on the phone, {land line} every month trying to get service on my phone. i cannot use the phone in my home or in my yard. i spend money each month to keep it from gettin cut off. they said were reprogramging the phone. still canot call out or receive calls.

Customer service is VERY poor. I've been with this company for 5 years for the simple fact that I don't want to have a contract. But as of the last year, I've had problems every month with my minutes. I always have to troubleshoot online or over the phone to get my minutes added to my phone. This past weekend, I purchased a $20 net10 card (I had already used $15 worth the week before that I'd purchased with a credit card) at Wal-Mart and the minutes have not shown up on my phone. I've spent 5 hours on the phone with customer service and have been dropped every time (3 times) I've asked to speak with a supervisor. I've been told the minutes have already been activated, therefore, there is nothing they can do. They have stolen $20 from me and are refusing to work with me in order to get me my time. It is such a shame. I used to never have problems with them. Now I'm just being bounced around from person to person. I highly discourage anyone from using Net10 or TracFone (they are part of the same company)

HEY A – thanks for the info on the phone. (where do you go to see their radiation levels?)what do you know about the…. SAMSUNG T401G – (its the one that comes in a bundle for $70).And the SAMSUNG R451CWhats a SIM card??or if anyone else has any info on these please comment.

I just had the worst experience with NET10:I received a prepaid phone but never got it activated due to their mistakes. It took 8 days to make the transfer/port. The transfer was made incorrectly. They needed to send a new SIM card. Did send the card to an incorrect address. It's been 18 days and still waiting for the phone to get activated!

Phone service sucks big time. had to dial 1 before anyone could call me. so they were charged for long distant calls. called cs said if changed my number would fix the problems, and it didnt. Now with the new number i keep getting collection calls for a craig smith.

To the person looking for the EM326G review: I actually know quite a bit about their different telephones, and can tell you a bit about that one.The first thing to notice about it is that it is cheap, and has every single feature you would want from even a $60 phone: 2 games, airplane mode, fairly decent alarm, you name it. Also, the internet browsing is absent, so the phone doesn't eat up your minutes when you inadvertently turn on the browser: since Net10 only allows you to go to their website anyways, and the browser is therefore fairly useless in other phones.However, there are also a few immediate cons. First, when you call someone, the phone is really quiet: and if you want it louder, you have to wait until the other person picks it up, then click ‘Menu', ‘Options', ‘Speaker options', ‘Turn speaker on', and wait for the ‘Speaker being turned on' message to fade. Takes about 5 seconds, if you are successful the first time. If not, you accidentally place the call on hold, takes about 12 more seconds to return. In other words, it eats your minutes up just like that. Another reason you might want the speaker feature is because its radiation emission level is almost 2.5 times the normal cell phone level: barely inside the maximum level allowed by federal regulations.The next thing you notice it is that its charger is not standard. So if you need to charge it somewhere and do not have your charger with you, good luck finding a one that fits.On the other hand, I lambasted its description with the first impressions: it has a few good features that come into your notice eventually. First of all, it automatically blocks the keypad after 60 seconds (if you are on the main screen), so you shouldn't call someone on accident. Second, its idle time is really long (like 10 days), so if you don't have your charger, you can prolong the life until you come back. Another not-so-noticed feature is that the internet browsing Finally, a few last impressions: first, the maximum ringtone volume is really low: I miss calls all the time unless it's fairly quiet around me. Second, you can click a menu number instead of having to scroll there: a pretty useful feature. Finally, the middle button (‘OK') is missing: so you have to use only the left/right soft keys.

i was trying to activate my phone today and customer service told me that they cannot activate my phone unless its scanned already. but i told them many times that its already scan and i have a receipt for it. so i have to go to the store to resan the phone 4 times and still now they cant fix the problem and i barely understand them

had net 10 and bought a new phone from them , now i can't send or recieve pictures can't axcess the web, can't use the mp3, oh and they tried to short me on my minute transfer, and i went through 3 numbers just in that one transfer, i’;m leaving net10

I've had Net10 for 5 years, with two phones – an LG100 that fell apart after a few months and a Motorola that lasted over 4 years with no problems. Customer service (through the website – never called them) was actually speedy and effective. And for my needs, extremely cheap – I rarely pay more than $15/month (one 300 minute card every 60 days).

I have been a ST customer since last October but to save a few dollars at my current phone needs I am transferring my ST number to Net 10. Although I am not doing the transfer today I called Net 10 CS to inquire about my Net 10 phone and the logistics for transferring the ST number. The CS lady I talked to today was extremely knowledgeable on all my questions and her English was as good as mine. The same excellent experience I have had with ST CS all these months.For all those that bad talk ST or Net 10 CS I have no answer why your experience is so different than mine. Maybe yours aren’t true.

Net10/Tracfone sucks. Pure and simple. I owned a Tracfone for several months and kept getting collection calls for Maria. Worst of all, the Caller ID read ‘Mal Darvin' whenever I called anyone.I contacted Tracfone and after waiting an hour for someone to take the call I was informed that the problem wasn't with Tracfone but the Caller ID of the people receiving the calls!I let the plan expire and went out and bought a Net10 phone, not realizing it was the SAME COMPANY as Tracfone.I went to activate the phone on-line and they gave me an area code out of town. I called to get the number changed. Three hours on the phone with them over three days and they never could make the phone ring with the new number!So I took it back and got a full refund from the store.NEVER AGAIN WILL I DO BUSINESS WITH TRACFONE OR NET10. NEVER!