View All Page Plus Reviews

DavidH: You ain't seen nothing yet! You're just getting started. 🙂

send them to your number like this xxx-xxx-xxxx@mypixmessages.com

how can you get free ring tons i always get a message saying call the provider

I have 3 family phones on Pageplus, 2 standard and 1 on 1200 TnT. I have had no problems with service; I picked one of the best dealers, Kitty Wireless and use their fully automated services. I have called Pplus CS a couple of times, and got adequate to good service after a long hold time. Online tickets are resolved in 1 or 2 days. Coverage and net performance is excellent. I have had some trouble with 3 refurb Verizon phones, and wish I had bought an extended warranty for them. That is my only complaint, other than the learning curve to find how to get internet to work on Verizon phones (vs Pageplus branded). Pageplus phone selection has improved recently, and they offer a couple of new phones now with a 1-year warranty.

Page plus has no ethical value in business dealing. Customer service Suck. Give my business to other after 3 years with them.

It's been working for me since more than a couple of years. The savings are phenomenal. Easy to change ESN (switch phones). Easy to activate a new (or old) phone in just a few hours. There are a lot more niceties about Pageplus. But I'm FruGuru. (Fru = frugal).

I have been a Page Plus customer for a little over a month. Their prices are excellent. I have called customer service twice. The first time I was on hold for 5 seconds. The second time I called was to change from the 1200 minute plan to the standard plan. My call was answered instantaneously. I found customer service to be polite, competent, and responsive.

DavidH: You sound like me! I started off my first month with the 1200 minute/1200 text plan. Was very happy at first. Good prices, best network, etc. Seemed too good to be true. (See my first 5 star review. I basically told people to stop complaining, told them they were whining, etc. Now I'm one of them.)

It is amazing the disparity in ratings. (ie: most seem to be 1 star or 5 star)

they make you wait for eeeeeeeeeeever to answer your call second they are the RUDEST people ever they been rude with me many time and they hung up the phone on me twice. CHEAP BUT NOT WORTH IT!!!!!!!!!

Hello All, I just recently activated an old VZW Cell phone I had laying around over to PagePlus Cellular. They gave me a local number. So far so good. I got the unlimited call for $44.95. To my surprise that I got a “WELCOME TO VERIZON NETWORK” Message. I love that it works everywhere my other current VZW cell phone. I understand that is a pay as you go phone, but I plan to put my current plan on revolving credit card so my service continues without any interruptions. I can believe I have been raped for so many years from Verizon. I have been with Verizon when they were Airtouch Cellular. I say good bye for ever to the VZW and say HELLO PAGEPLUS!!!!!!!

Schlomo, You are right about problems resulting from the monthly Talk n Text 1200 plan back to the standard plan. I found that although they switched me back to the standard plan, they are charging me $.12 per minute (the overage rate on their monthly plan). I submitted a ticket and received this prompt reply:

They stole $45 worth of minutes from me. The phone is going in the trash. Worst service I have ever seen. Would not recommend them to my enemy.

I agree….customer service is not the best (once you actually reach them which can take a l-o-n-g time).

Worst experience ever. Customer service is really really bad. You're basically on your own if you have any kind of question or problem at all. They basically ignore you, absolutely no service at all. I don't expect this company last long base on how they operate. I am getting out once I use up my minutes.Most of the functions in their website don't work. Calling the 800 number customer service takes over an hour if you're lucky to get through, and any conversation with the rep is less than a minute, always tell you to submit a ticket through their site, and the replies are generic and points you back to call the 800 number. So you go circles and nothing gets resolved.I have never been so frustrated dealing with any business.

I have been with this service for a month. Every concern I have had has been resolved promptly. Yes, if you have the need to abuse a person this may not be the service for you. If I have a concern I just send an email or take a ticket number and it is resolved the same day. Many people are impatient and overwhelmed with themselves and need personal service. Have a little patience and save some money in the process.

I have been with Page Plus for a year now and I am still very happy with the service. Yes it is hard to reach customer service sometimes but they are a small company so it is to be expected.

the company is a fraud. they have you buying fake refill cards and you get no refund

So far I have been satisfied with PP. I have had it since February 2010 using the 1200 plan. No problems yet, except for a phone that did not last but several months. I will just have to keep my fingers crossed that PP does not try to steal from me. If they do I will have to leave.

The company treats there employees like dogs, same with the customers. I cannot imagine why someone would give these guys 5 stars.

@Gordan Slornhoffer How can you blame your ignorance and the ignorance of a con artist on Page Plus. This man probably had nothing to do with Page Plus. You were the fool to buy a phone without a charger, what stupid person in their right mind would think a cell phone charges on sunlight? What stupid person would blame a company for their trust in a con artist.

I've been using PP for more than 3 year and and never had any problems with the service,maybe i've been lucky but CS alwaays helped me and were very nice with me.Recently I activated a Droid Incredible and is working fine.One thing bothers me ,for the past 2 month my time expired before the 30 days time limit,I have the 45.95 unlimited plan and i think is in the data usage that PP have lunch on youUnless they offer an Unlimited Data plan or yo is gone

PAGE PLUS IN A RIPP OFF!! They continue to double bill and refuse to give you money back. They cut your phone off even after they are paid. Now!! This takes the cake!! I paid them on 8-21-10 as of today I am being told that my phone was cut off today for 2 much DATA usage and I have never been able to go on the internet with this phone. When asking to speak with a supervisor, they hang up on you!! YOU DON'T WANT TO USE THIS COMPANY, THAT ARE CROOKS!

I have wrote a review just 3 days ago. On that day I ordered a new replacement phone because one of my old ones just died. The new phone arrived today. And it is dead on arrival.All I can say is that the phones are very very crappy.BTW, I have to pay postage to return it!

My last review was on 08/05/2010. Huge change!I gave them 5 stars back then (as I was a new customer and hadn't had any problems…yet!) but 1 star now. The problem: I have the 1200 minute/1200 text plan. Halfway through the month, they started charging me double for my calls when I called my voicemail. It was impossible for this to happen! ie: My online history shows two calls going on simutaneously (sp)! Then calls started showing up on my bill that supposedly occurred when my phone was turned off! (I was in a movie, so I shut off my phone. Minutes were deducted from my acct during this period, which is impossible to happen!) I call customer service. HUGE MISTAKE! The employees escalated the issue to mgmt…..but it's been 14 days and no response. I've emailed and called on the telephone. Here's my solution: I'm filing an arbitration claim against them! It costs me a maximum of $125 (if the case actually makes it “trial” “arbitration”. BUT Page Plus has to pay at least $795 as their filing fees. Kinda stupid of them. I'm flipping the script on the Page Plus mandatory arbitration clause. (See Terms and Conditions at the bottom of their homepage)All this over a $29.95 phone plan that they won't address or answer questions about. From now on, everytime they won't take my phone call or steal minutes from my acct, I'm going to just automatically file an arbitration claim. Costs them $350-$795 everytime….plus their time. Much easier for them to just answer valid complaints.

If you can pay a 125.00 each time they mess up why dont you just go to post pay.

HORRIBLE customer service. Just for that alone I wouldn't recommend them. There is no way you can speak with a manager because ‘they are not allowed to transfer to them'. That's BS! Waste of my time!

First of all, I have to say PP saves me a lot of money. I don't call as much, so prepaid cellphone is right thing for me.Second, the phones are of horrible quality. Each one I own has to be replaced withing 1 year. I don't call a lot. The second phone is broken when my phone call lasted about 30 min.Third, the customer service is not patient to say the least. If you ask your questions again to clarify, they get annoyed.I still will keep my phones. Just do not recommend it to my friend.

HAD 3 PP PHONES SINCE MARCH AND SO FAR NO PROBLEMS.CALLED CUSTOMER SERVICE FOR THE FIRST TIME TO BLOCK WEB AND MESSAGING AND ALL WENT FINE.NO PROBLEMS.

Seems to be that if you go to every third world phone company, excluding, The Top 3 At&t,Verizon and Sprint.

I have moved ten phone numbers(friends, family) over to page plus. Wait on hold to get through to a rep is about 5-8 minutes. Reps are good. Moved a land line (took 15 days) too. Set my numbers up on autopay and all is well. Have no idea what all the complaining is about in this review area. I have no regrets.

Each time I have had the unfortunate experience of speaking with them, their customer service is mediocre, at best. Slow systems and reps who do not know their service information.

As with most situations in life some people are lucky that post here as to why they cannot understand why so many people are upset with Page Plus I say give them time, what comes around goes around if page plus picked everyone's pocket at the same time there would be a loud outcry but screwing a few people at a time is not so obvious. This is the nature of ripping people off hit and run it is what criminal do. So you say you have had no problems goods for you but like the weather wait a minute and things will change. I'd say the dumbing down of Americans has worked extremely well reading some of these post. Things are never horrible until thing happen to you Right? Then the sky is falling and we should all sit up and notice just like many of you who post about how much you love PP until they get in your pockets then it's a whole new ball game. Get of the pot. PP screws people all the time and your numbers coming up. When it happens to me I will make them pay for their behavior but if you like bending over more power to you.

I have not had bad costomer service since i had them.I realy dont know what the people are having problems with unless they argue.Every time i read the reviews of other prepay its allways the same i hate this i hate that if you dont like it go back to postpay DAM!

My son and I have had Page Plus service since May and the only complaint I have is the customer service. I previously had Verizon and the phone reception and service areas are exactly the same, plus I was able to use my old Verizon phone with Page Plus.

Page plus has the worst customer service I have ever seen. I knew my minutes were to expire for two phones on August 20th so I tried to add time using the website–it wouldn't work. I phoned and waited for ever to get a live person. The person took down my information and gave me two confirmation numbers. The next day when I tried to use the phone it said it had no time left. I submitted an online support ticket and received a response indicating I had to phone in for support. I phoned again–another long wait. I was told I would not get the money back on my account that had been forfeited. I was told it was my fault that their agent had put the wrong address in when I phoned in my order. I pointed out that giving a confirmation number is supposed to indicate the process had completed. I was told that it wasn’t a confirmation number but an order number. I replied that I was told it was a confirmation number.

If you are considering opening an account with Page Plus here is what you can expect. If you don't need Customer Service? go for it. If you don't need correct billing and accounting? go for it. If you think that being over charged for service you may or may do have used or your billing cycle does not roll over even when you have the funds in/on account along with no overages or extraneous charges and your account is set back to the basic per minute plan and funds are drawn out of your balance do to accounting so called errors. Go for it! It would be wonderful to think that the only thing amiss at page plus was their customer service but this is not the case. Prepaid phone service is one of these gray areas with limited regulation. Thus there is a serious potential for abuses to occur. Even criminal behavior. If you look at the ownership of Page plus you will see that the owners have already been prosecuted once in the courts system already. Apparently they failed to learn their lesson or just don't care about ethical business practices. Sites like Kitty wireless and HF are simply enablers of the aforementioned practices, perhaps well meaning groups but still enablers of the same old behaviors. When one says that the price is right at Page plus they disregard the over charges and abuses of their time and money. Unfortunately they also become part of the problem with this industry as doing business with them maintains their ability to keep abusing well meaning people. As with all business practices the consumer either become part of the problem or part of the solution. Call your local prosecutors congressman and legislators and ask then to help you rope in these companies who abuse the public trust. Some political leaders believe that business should self regulate, this is not a bad idea if businesses would actually self regulate, But as we have seen with Wall Street this rarely if ever happens. So we as consumers must become the whistle blowers on these outlandish businesses and their out of hand behaviors. It's not enough to just say their all the same and move on to the next company. We must all become involved in the regulating of these companies as we are Americans and America is a great country when we all do our part. The scam artist will steal you blind only if you allow them to do so. I wish this were not the case. Become involved whether by writing the BBB or the Attorney general of your state or filing a small claims court case or being apart of a class action suit. We are a great country because we do get involved and make things work for the betterment of all consumers. Google a search on whistle blowers and your will find dozens of law firms that take all kinds of cases from government corruption to local business corruption. The law protects even rewards people who right the wrongs in this country. please take advantage of all the tools you have in America to keep this country free and prosperous. Now I have read several post form supposed former employees of this company who have made statements as to the criminal behavior of this company which made them ill. If this is true then stop making excuses and get involved. Just complaining about injustice does not prevent it from happening. I would be more than happy to direct you to the appropriate parties and I receive nothing for my time and efforts. I simply do not like in your face criminal behavior and neither should you. Write me tell me your story I will help. Best John

I had a prepaid plan with Verizon Wireless for almost two years. The service was expensive and did not offer a prepaid cellphone. Recently I purchased an LG Ally Android phone from Craigslist. I activated it with Page Plus. All functions worked without any problem. I have traveled through several states and found the coverage to be exactly the same as with my Verizon prepaid phone. This should be no surprise since Page Plus uses the Verizon network. I have had two contacts with Page Plus customer service. I submitted a service ticket on their web site one night. The issue was resolved the next morning. I called Customer Service to get the account balance message turned off on my phone. I was on hold no more than 5 seconds. I am very pleased. Page Plus is a terrific value!

I am finished with Page Plus. When I first got my Blackberry, their service supported all my phone's functions. Now, I am being told they do not support Blackberrys at all, especially if you purchase their unlimited plan. If your Blackberry updates while on the unlimited plan, it exhausts your data allowance and your phone is automatically reverted back to a basic rate plan. Interestingly, the rep never mention this situation when I call to sign up for the plan. Even more comically, the rep who did explain the problem told me the only way I could get back on the unlimited plan was to purchase it again. NOT! I was only three days into the new plan and now you want to spend another $44.95. I don't think so. Searching for a new wireless provider right now. I've Page Plus for over three years and the service and the customer service have continuously gone down hill. They have become your typical shady company. It is definitely time for me to take my business and my money elsewhere.

FYI Was told today that Net10 is now working with Walmart on their unlimited plans Unlimited talk text and web 411 and more. The Web will not be limited as page plus and kitty wireless insist they offer complete mobile web and will work with either GSM or CDMA systems for forty five bucks per month It was nice talking to a courteous CS person who was very professional. Here it is August 20th and the surprise PP was supposed to unveil is still a mystery. Imagine that BS from PP and their cronies. Bye Bye PP headaches why pay for customer service because PP owners have a third world mentality and think they can get away with cheating customers. Check it out.

Page Plus coverage is AMAZING for a prepaid company…I could not be happier for the features I got for the price but I was disappointed in their lack of business ethics. Their billing was very confusing and I was overcharged $100 over the 6 months I was with them. When I had a problem I was on hold for over 30 min and the service was average at best. I would say this is a good company if you don't mind paying for the coverage but not the speedy or knowledgeable costumer service.

Both the company and its authorized dealers are less than up front about performance of various phones on their network. They provide their service at a low price however, their customer service representatives are often rude, and will provide answers which are not true, trusting that the callers are too, unintelligent to see the fallacy of the information they are providing. If you ask to speak with their supervisor they will simply hang up on you.

Try to find a Authorized dealer. They are big enough and open enough to have dealers that will make the trip worth while and your not stuck with just one place to pay, get help etc. Yes, CS sucks 50% of the time. ALL companies do. Most dealers will help. IF not they should be out of business anyway. Think about it. Unlimited/talk/text on the largest/best US network at $45 where as you go to the actual Verizon and what? Get charged oodles to even have their contract if your credits not up to par, get a phone that at certain price range has to have “extra” services in order to get it at the Bargain cost all of this at minimum of usually 6months, Plus you have to either be their customer for 2yrs, or pay them to let you go per your equipment, plan agreement. Also, if you want to go to another “new” plan you sign another agreement. No they don't have internet Unlimited, but then you can add money to get it, hack it, Or use wifi. You can bring pretty much any CDMA device. You don't like PP. Leave resell your phone or use it with another carrier and keep your money.

I will not renew my account as soon as my minutes run out. Their service department is rude and unhelpful. So far their shortsightedness has cost them three customers that I know of. I do not expect them to be in business too long.

most of your are nice to speak with. But some of you need some serious anger management help, although no one is blaming you for being angry at page plus for whatever reason. Please try to refrain from taking it out on the CSR you may speak with. We CSR's take hundreds of calls everyday and some of use try to be as respectful as possible but you have to understand we have no control over anything. We cant press a button to give you your minutes back and now because of the new policies in effect the supervisors cant either. So please look into your heart and realize there is another person on the other side of that phone who hates the company as much as you do maybe more. But is a victim of circumstances beyond they're own control.

ive had the same phone for 3years and never had any problems with phone or service its the best on market,and the unlimited plan is all a man needs,i choose pageplus over any on market today, keep up the great work.

David “Yes, PagePlus is cheap, but your life and your time is worth a lot more than their attitude and the crap they load on you. Don't try PagePlus, you will be sorry.” I am with PP and I'm not sorry – if your life and your time is worth a lot more than their attitude than do something else than calling CS – get life.

Karen SafezKaren, great prices comes at price – if you need CS holding your hand than go with a BIG boys

Ok people this is exactly how it is. I have read many negative and positive reviews about this company. The people here have valid complaints and just because you have not been taken yet does not mean it will not happen. So ease up on these people they have VALID complaints. I recently worked in their call center as a CSR and wow I have never seen anything like it. The lies are constant and they laugh it off like its nothing. I can tell you there are some good CSR's still working there but for the most part these people pride themselves on being able to treat you terribly. On breaks they tell stories and laugh about how you have been taken! Its absolutely terrible. I felt so bad for so many of my customers. I was told to lie to my customers on at least 6 occassions over a 4 day period. I would not do it and I simply told the customers that I did not know what happened because honestly I didn't. My final straw was when I called to find out why a customers 44.95 got completely eaten up without any proof of why. My supervisor simply said I don't know just tell em it was data. I said I'm sorry but I cannot do that can you show me where it happened. He stated just tell them it was data, I said I cannot do that because it is unethical and not moral. He got extremely mad at me and basically screamed tell them it was data. I said well I guess I will have to keep looking for the problem myself. I eventually had to tell this poor guy I had no idea what happened to his money and I had to apologize for the company. This made me physically ill. So the supervisor went at said something to the General Manager. I could not wait to talk to him. I went into the office sat down and the first thing he says is “when I hear the words ethical and moral it scares me”! I literally started laughing thinking yeah I am sure it does man. We had a pleasant conversation about the practices of the company for a short time until one of the owners came in. I told both of them about the way customers are treated, how the billing system screws people over, and how extremely unprofessional the supervisors are. They had absolutely nothing to say. No excuses, no nothing I was pretty much completely shocked. They even tried to turn around on me saying it is because I have never worked in a call center! I was offended due to the fact that I have worked in customer service and the cell phone industry for 6 years. I HAVE NEVER EVER SEEN ANYTHING REMOTELY CLOSE TO THIS! To make an even longer story short I said I guess this is just not the company for me because I will not lie for you anymore. All they had to say was that is a shame! What? Really? Its a shame I won't lie for you? I am still shocked but glad to be out of that situation. (Just so you know I am by far disgruntled, it was my decision to leave. Best decision I have ever made!)

How to Recognize Hairball Problems:

A BUNCH OF CROOKS. TOOK MONEY OUT OF MY ACCOUNT 2 DAYS EARLY AND DISCONNECTED MY SERVICE!

They have great plans with great prices, but customer service is HORRIBLE! The more often I have to call customer service (and wait an average of 20 minutes each time) the less I want to give them my money.

I wish I could give them a negative rating. The customer service of PagePlus sucks BIG TIME. I tried to log in online to add some minutes. After a long wait, it came back and says “Cannot reach server. Try later.” Repeated efforts gets nowhere. So I call PagePlus, it is a long, long wait. After 20 minutes, someone finally responded. I told her the wait was simply too long. Guess what? She hung up on me, so I am into another long wait. Life is too short for this crappy company. Everyone of that company deserves to go to hell. I am going to switch to another company. Yes, PagePlus is cheap, but your life and your time is worth a lot more than their attitude and the crap they load on you. Don't try PagePlus, you will be sorry.

Reno…..I think the point everyone is trying to make that no matter where you get your customer service this company is still full of crooks. I understand you love Kitty Wireless but they are still making money for the same people who are ripping people off all over the country. Now you sound like a good person but I think your missing the point. PAGE PLUS/KITTY WIRELESS it does NOT make a difference.

very disappointed in their service. paid for continued service beyond 120 days. they had no trouble charging my credit card but discontinued the phone service. after numerous attempts at explaining their error, they refused to restore the phone and kept my money from the rollover minutes. it appears criminal to me. if you want an exercise in frustration, try getting through to the customer no-service.the only silver lining is i didn't end the contract with my main provider to sign up with page plus. don't know how they expect to stay in business long term with that type of attitude and policy. i will be writing the better business bureau as well.

hay i got my pageplus cell free and i get 60 minets free a month thanks to oboma. and i love it.It dose what i need it to do.thank you president Oboma

@Seriously Mad 2010/08/10

Complaint letter Phones 4 U

Still horrible customer service. However, I cut my PPC cellphone back to Pay-as-you-go, from $29.95 monthly 1200 minutes/texts. I read some of the horror stories and remember my own horror stories and decided to go with another carrier. I have my Nextel Blackberry 8350i, which works fine with Boost Mobile’;s service; which I cut back from Unlimited Service/texts/web for $50 per month…because my signal is almost non-existent where I live and not very good coverage nationwide. I also just got a Blackberry Bold 9650 on a 2-year contract with Sprint. I talked my daughter into getting it for me in exchange for buying no more cellphones. She was getting a cellphone for herself and one for her husband on a 2-year contract with Sprint; so I talked her into adding me as a 3rd line and pay 1/3 of the bill. We have 1,500 shared min. among us 3. I don't use much as I don't have a lot of people to talk to. Works fine for me. Good signal too, and it covers all the frequencies used in the U.S. and all the frequencies used all over the world. If I am in an area with no Sprint coverage, then it should do roaming on Verizon's lines or ATT or T-Mobile. Nice, huh? The ONLY frequency it does NOT cover, is the IDEN network belonging to Nextel which Sprint bought…which also has Push-to-talk. I have the Blackberry 8350i for that. So I should be covered anywhere I go. So eventually, I expect to disconnect the PagePlus cellphone as I should be covered anywhere I go.

n_k is a prime example of a kitty butt kisser! Even admits that he/she came over from the kitty forum. BEWARE OF KITTY WIRELESS! They are not good! Shortly we will have a rash of kitty butt kissers posting here. They are a small group, but they are a big PITA! They flood every forum or review page they can with their lies. There is a reason that they have been banned from forums such as Howard forums, slickdeals, fatwallet and many many more. They disregard any and all rules with spam and advertising. Be prepared for the onslaught of BS that will be appearing her every soon. She enlists people to do this for her.

I thought I'd add a PP review that I originally posted at KittyForums…

love pageplus been with them for 1 year and i use my blackberry curve8530 the cs sucks but after that its good never a drop call tex all i want photos and all facebook never a problem for 45$ its a good deal plus you can use any verizon phone like the htc and Motorola Droid lol verizon wont let you use them on a prepaid plan that's gay and hte 8530 uses the 3g network all the time

OK, one more time and just to the facts.

OK, I just did an ESN change. PP to another phone with Kitty wireless. I paid for the service in advance and I have to wait 4 days to transfer the ESN because the other phone is on Verizon and that's when my contact is up.

I sent the second phone back weeks ago still waiting for replacement promised Finally after several emails trying to get them on same page and figuring out who did what and messed up the their computer info I might have gotten thing corrected. Got email saying order was made for replacing phone August 2nd I might get phone August 9th if I'm luckyI can only hope that this replacement phone works for more than a month and keeps charging, as in 120 days I'm screwed. PP is a good service if you don't need CS or switch out of equipment and you know how their system works, but until you figure them out you can expect to come out at the short end of the stick whether you made a mistake or they did it will always be your fault period. There is very little give and take when using PP directly. I have talked with Kitty wireless and they have found their niche which is doing what PP cannot do, deliver quality CS. Since Kitty has many subscribers they can get respect from PP where most individuals most likely cannot. I do think the CS people at PP are trained to beat their customers up to save a buck and the folks working their need the jobs. By rewarding PP we just reinforce the fact that crappy and bad behavior pays off. There are many choices out there and as stated when the niche is filled the market will cease to reward PP or they will get with the program or die. It is the consumers jobs to not allow themselves to be abused. If you let vendors abuse you and they continue to do so it send the message that it AOK to keep doing it, that abuse pays. If you have issues and we all will sooner or later don't expect PP to help you get them resolved without a hassle. Go to one of their affiliates/partners who take pride in giving quality CS and resolving issues without making you pull out your hair. As with companies who lack certain skill sets sooner or later some enterprising entrepreneur will offer you what you are desire leaving the company that treated you badly eating their own dirt. Be well choose wisely.

I have used this company for 5 months. I had an issue this month with billing and using a Blackberry phone. ( I have always used the same phone. ) I tried calling the company and did not like the way the issued was/ wasnt handled. They will not let you speak to a supervisor if requested. The last result has to be the BBB. I would not advise dealing with Pageplus.

NO NO NO NO! Please if you like to get what you pay for go somewhere else. I see alot of people complaining of the customer service on here and let me tell you we all hate it to! I personally have found a new job because I cannot sleep at night knowing the amounts of money they are stealing from their customers. We are all coached to lie to you about the situations that occur. Dont get me wrong there are specific situations in which it absolutely makes sense and you DID go over on your data. I know everyone is upset when they call in but please realize that person on the other end of the phone thinks it is just as much bull as you do(no matter what they say to you)! I can tell you there are a lot of good people working there but the problem lies way above who you are talking to! Its really hard to find another job right now and alot of those people are stuck. If I was you I would make formal complaints with the BBB or something along those lines! Good luck to you and find a new company!

Have used page plus for a year now and have no particular complaints. I guess others have had bad experiences, but not me.

Also: Do you guys remember a couple of years ago when Sprint/Nextel fired its customers who called in too often? Yes that's right! They kept records of how often you called in and if you were calling in too often (and thus were labeled internally as a “C” customer as opposed to an “A” or “B” customer) you got a letter saying your service was being cancelled! Google this if you don't believe me. I believe Page Plus follows the same philosophy. Summary: Page Plus seems like a high quality service at a competitive price….. but as a means to control their expenses, they skimp on customer service costs. If the market is efficient, the problem will fix itself. ie: If people are truly not happy with Page Plus's customer service and feel they can obtain a better value elsewhere (value doesn't have to be just price…includes customer service quality, network quality, etc) they will “defect” or go to another provider. Example: They already raised their unlimited plan's price a few months ago from $39.95 to $44.95. If they raise prices again or their service quality declines, I will consider “defecting” to straight talk which is Tracfone on The Verizon Network and available only at Wal-Mart.

I've only had PagePlus for about a week… but so far, so good! I had to call customer service 2 or 3 times when I first ported my number from my old provider and they were patient in helping me. My hold time was 20-30 min. each time, but I think that's on purpose! I decided to go with the 1200 min./1200 text plan for my first month. I might do the Unlimited plan next month. Remember, the cool thing about not being under contract is that you can change your plan every month with no hassle or cost. Additionally, if customers aren't happy, we can switch service providers in a blink! My last provider I wasn't happy with but,I had to stay with them until my contract was up or have to pay a $175 early termination fee. Here what I think Page Plus's belief and business model is: “We're providing the best network (Verizon) at a very good price with no activation fees (my old provider as do most charge $35 or more) no contract, with an extremely limited selection of phones (albeit very cheap….especially if you buy them from somebody other the PP… ie: E-Bay, etc) We will assign a fixed budget to handle customer service to pay for the agent's $10/hr. salaries and other overhead. Whether that's adequate or not doesn't matter! If alot of people call in, then our agents will be busy and customers will experience long wait times…. but who cares! This helps weed out the troublesome, pain in the ace customers who are “high maintenance” and thus those problem customers aren't profitable to have! We want customers who want a high quality network at a low price. We can provide that and still make a decent profit IF, IF that person isn't calling us all the time! (whether necessary, justified or not) If somebody calls us every week about a problem because they can't figure out how our prepaid service works, they'll have to wait on hold for awhile….. if they get peeved, fine! These aren't customers we want anyways.”

And I only pay $40 plus tax per month. It's too cheap and much better service than my NorthCoast/Revol plan ever was for the price and location of the service provider being only a few blocks from my home in Barberton.

I've had Page Plus for some time now and have never had a problem w/service in any area of Ohio, to date. I have the unlimited usage plan and seriously do not have any problems, so I don't see what all the complaining is about on this site?

Page plus costumer Service Sucks 1888-823-4777. The gut lies about his name and they laugh and hang up in your face. NO PAGE PLUS

Thanks for helping me pick my new wireless provider- Page Plus. Go with Kitty Wireless; they will hold your hand.

Page Plus is a bargain. Same great Verizon network that is affordable.

works for me. have had trouble with customer service alot getting through than here recent cannot bring web page

I was considering switching to Page Plus, but after dealing with Customer Service today I am rethinking that. I would call their Customer Service line, it rings a few times, then just dead air. I had to call on average a dozen times before I’d actually be connected with the automated system that would allow me to reach an operator. I have neither the time nor the minutes to waste to place close to 30 calls in order to get through… that is seriously inexcusable.

HelloI currently have a phone with you, service ending 8/6/2010, I have changed to the wal mart verizon. Therefore I need you to release my number with page plus as soon as possible. My number is 850=585-8309. I am a heart patient and need the number changed so my wal mart phone can be activated.Thank youLaraine McGrewI love your service

I have been posting on here for a few months now. And I'm really sorry to see the one star reviews, No I don't work for page plus.

well page plus has bad plans why cant there be unlimited internet? i love internet my phone is capable of anything also i cant go to the apps store on this phone because its not a phone they made LAME! also 20 mega bytes of internet!!!! what!??!? what if i wanted to send a picture or receive one badly! why cant it just be gigabytes! and 50 mega bytes almost no diffrence if page plus wants to stay like this then im done!

Hey, Pagepluscellular is a good choice wireless provider, when you follow it's rule's and directions. and dont misuse it's services.. I like the service for it's cheap pricing 🙂 I love Pageplus!

As A post script I feel rather than just complaining about PP's CS I'd offer alternatives. If you like Verizon Kitty wireless maybe the way to go as they seem to have mastered what pp themselves can't seem to. Alternative are Straight talk through Walmart, Target stores and net10 offer a unlimited GSM network for $50 a month. Plan includes unlimited everything. Net10 uses a combination of tmobile and ATT networks so the coverage is good. Att go phones offers unlimited TNT with picture and video messaging plus text in most countries outside the U.S. plus roaming .ATT When purchased through callingmart or others with discount codes are comparable in cost to PP. There are several others coming online shortly with comparable services if PP should self destruct there are options. Perhaps even Kitty wireless will be there to pick up the piece if PP can't figure out how to interact with their customers in a reasonable manner. Internet vendors like PP get a free ride because they are internet based, which is unregulated. There is legislation pending which will make internet companies responsible for their content and actions without messing up the freedoms of the net. Call your legislators for info. Record all calls and correspondences as they PP already do notice you as to their intent when you call in by stating this call may be recorded. consult your state laws for two way recordings and exclusions. It's unfortunate that sometimes consumers must get active to correct issue with internet vendors and the services they provide, but we are either part of the solution or part of the problem but doing nothing is not an option if you don't like abuses in these unregulated areas. If you like net neutrality then you must act to curb abuses, it's called self regulating by your actions toward the offenders of good net practices. Get active. Tim

I have had my pageplus account for 6 months now. Attracted to the price and Verizon network is why I signed up for the deal. Just got off the phone with customer service for a error i'm positive is theirs. I was close to using up my 1200 minute plan before and they turned my phone off for insufficient funds. Being suspicious with no proof, I renewed my plan and reset all timers on phone for calls made at the same time. Sure enough with 60 minutes left on my plan they turned off my phone for insufficient funds. Mysteriously the call records on their website have also disappeared. Spoke to customer service after being unable to reach them for hours yesterday to no avail. They insist I used my 1200 minutes and I know I didnt. I suppose if you have the unlimited service you wont have this problem. But just the thought of a company purposely cheating you makes you sick inside. It's a shame that using Verizon's network they cant do a better job. I will do this for another month and will start looking for another company even if I have to pay more. At this point it's about respect and no I'm not going to Cricket, heard enough bad news about them.

Three emails two trouble ticket endless phone calls and two defective phones. Called CS hoping they received the last returned phone but no luck, phone not back yet and they won't send out another one till they get the replacement back. Was sent 6 days ago via usps first class. The replacement phone will not charge so until the phone is returned to them I have no phone. Yes I am still paying for service but no usable phone thanks to page plus sending a replacement that was also defective. CS sounded pleased over the fact that I'm out of luck CS guy chuckled over my misfortune. Add up the cost of having to return defective phones with PP not giving an inch on the cost to shipping. It's not worth it. If you are a glutton for punishment buy their phones and services. I hope they don't lie their asses off saying they didn't get the phone back but I can't rule it out and even kind of expect it knowing how they have proceeded thus far. I'm sure their are some good people there and to them I say I'm sorry. I have talked to some but it's a shame most of their management is hell bent on screwing folks over. It's sad that sometimes under bad economical environments once good companies just go bad. May guess is a serious legal action will bring them into compliance or shut them down. I have documented everything and told them I have no problems going to courts and know how the legal system works. I still believe in the courts and having once been a paralegal know exactly how to make my point. If there is anyone here interested in a class action I will provide info at a later date. This in your face wholesale beating people up and out and out misrepresentation of products and services should not go unrewarded. Like the one gentleman said it's a matter of respect and truthfulness.I have made many calls to PP and have gotten many different explanation on subjects they claim no CS person would say to a customer. This is blatant disrespect and dishonesty. I make it a point to go after this kind of behavior as with many before them they chuckle now but seriously grimace later and make up all sorts of excuses when standing in front of a judge. One thing to keep in mind is the point of sale, that determines where the legal action will be held whether in your home town or in federal court. It's best in your location as that means they have to have their attorneys present at all hearings, motions, and trials which is very expensive and a motivation to stop their bad treatment of customers. Time to have pride in this country again by weeding out the people that give honest business people a black Eye. It's hard enough being a small business person these days without suffering the backlash from angry customers who have had bad experiences with companies who mistreat their customers. Best

If you had prepaid on their network before they banned them – yes, it will work. Just be careful to not reset ESN because it will boot it off the network and you will not be able to put it back. As to web – what do you expect me to do? Do some research (hint – howardforums.com) and try to modify yourself.

I have a prepaid Verizon phone and it worked just fine on the page plus network, the only problem is I cant get mobile web.

This is what I wrote to customer service yesterday – still no reply.

I switched to Page Plus just a few months ago. I was a little scared to switch because of all the bad reviews with PP. It was hard to resist because they offer such great (Verizon) coverage and pricing. So, not wanting to deal with the headaches reported dealing with PP, but get the coverage and pricing I was looking for.. I chose to go through a dealer instead. I highly recommend Kitty Wireless. For a someone new to PP (like I was), they couldn't make it any easier. Their website is user (especially newbie:)friendly and their customer service is excellent! Kitty Wireless also offers auto pay. So if there is a problem with your refills, you can deal with them instead of PP. For me that's a big plus. Thankfully, I've never had ANY problems~and I'm sure that's all due to Kitty Wireless.

WAnt to get this plan sounds good but now not sure any advise

3 phones—-3 years—–Great Service

I've had pageplus for about a month now.So far hasn't given me any problems , i have the $44.95 plan, is great i get good reception everywhere i go! and maybe if your trying to get pageplus u should try doing it through kitty wireless , their very helpful and they will do all the calling to pageplus if something goes wrong.All you will have to do is email or call them to tell them the problem and they will give you a solution . they also have autopay. so u won't have to worry about pageplus taking your money or losing your funds because you didn't do it at the right time. like i said before so far so good!!!!!

I just got page plus today because my old metro pcs phone broke. I was told I could get more with the page plus. So far so good. I went with the unlimited everything because I text all the time. But, when I go to text someone with metro pcs or vise versa it does not want to work. Why is that?

I'm in my late fifties. My wife has been educated in the practice of Customer service with a BA in business Admin. I have been with PP less than a month and want to pull my hair out over all the mistakes and oh we're sorry crap. Called today to find out why I was being double billed for voice mail calls. Lame excuse was that the billing records are not in sync with actual calling times. apparently I called my voice mail 27 time in an 2 hour period. My phone locks after each call and recorded three calls to voice mail. I would imagine that PP uses fuzzy math but I also can understand the undisciplined users who complain about something that is their fault. If you look at the management/owners of PP one might get the idea that they'd try to squeeze a nickle hoping to turn it into quarter. the courts certainly didn't find their tax evasion funny. Don't blame the poor customer service people I'm sure they are taught to beat up their customers if they want to keep their jobs. As I am not familiar with very many pay as you go companies maybe this one is not that bad in totality. We do in fact live in a world where beating up consumers has become the norm. Look at Walmarts way of doing business by using medicaid to insure their employees and also using commissions in their loss prevention department to avoid paying good salaries, whereby they used to arrest people for next to nothing so the loss perverts could collect a healthy bonus. I guess it the way America does business anymore. Promise the customer low prices and good service then beat them up. Reality bites I'm afraid

From the reviews i see that im not the only one with this problem. I pay for the unlimited plan and suddenly i get a message saying that i have insufficient fund to have a unlimited plan. I call and all they say is im sorry. They are not helpful. Worst phone company ever.

Page Plus isn't that bad of a company but if you can afford another company I suggest that you leave page plus alone. I have page plus and customer service is the worst. sometimes they cheat me out of my money making me pay twicw a month. when i find better employment im gone

your right

Just a real love or hate Company after reading all the reviews. Another view would be some really dumb and smart page plus customers. Could it be that the ones that are giving the hate reviews would be people in their early teens and have no credit or even money to keep in the bounds of what they can afford? And when things go wrong with the lack of funds in the account they are young and immature and just bad mouth PP. The ones that give good reviews of what I see have been long time customers that got out of their contracts and seem to keep money in their accounts to cover the monthly bill.

I've been a customer since February of this year. At first I bought a pageplus phone from a local authorized dealer. Never had any problems with service. My son broke that phone, so I went online to their website and ordered a refurbished flip phone, the Motorola W385 (phones and plans cheaper than local authorized dealers of course). I had no problems getting the service switched to the new phone through their customer service (on hold for about 10 minutes…not too bad). I noticed the hinge was a bit loose on the refurbished phone when I got it (even though the phone worked fine otherwise)and over time (2 weeks) it has gotten worse, so I called C.S. and set up delivery of a replacement phone. No problems so far. The replacement phone is on its way. I'll let all know how things go once I recieve it. Even though there's a wait time to get through, so far I've not encountered any attitude with C.Service. On the contrary, they've been helpful. So far so good…not at all like what I've read here.

Hello, I know we have long wait times on customer service, but.. we try to answer all calls and help asap! but, reason's some reps hang up are: You call in acting all that, and tell me pssh why am i on hold, i say we have a load of calls in our call center, and then you say SURE and get all rude,i'm here to help and work, not be treated like a pisspoor person! The services are amazing, i have the LG env touch and 44.95/month plan it's awsome! Choose Pageplus and you wont choose a bad company. For those's caliming we stole money, what happens is you get 1,200 texts and you use them and think well i'll add another 29.95 on top of my 5 day old plan that was 29.95 and you keep on texting well, what happens, is Your charged @ Standard Pre-paid Calling & Texting Rates, and when the billing system trys to take 29.95 out of the account there's 5.00 short on the account even 1 cent short, it wont renew. Long wait for help, it may be a while to get to you, but our service is worth the time and money spent into it… we have america's Largest network behind us! 🙂