View All T-Mobile Reviews

I have been with t-mobile since 2001 as a prepaid customer and I have never had a problem. I don't use my cell phone that much I only use it for emergencies or if family needs to get in contact with me when I'm out of the house.sometimes when I go to vermont or to the poconos I can't get service, which worries me a little just in case I'm in an accident but I don't use the phone when I'm on vacation anyway I just have it for emergency reason when on vacation. Overall I think it's a great service

Overall – Great price, minutes last a long time and good service! I have had this service for about 5 years. I get the $100 refill yearly which gives me 1000 minutes (only 10 cents/minute) that lasts one year. As long as you refill once a year you can roll over minutes up to 10,000 minutes. I only use my cell for about 1-2 hours a month, so this is a great plan for me. However, if you use *alot* of minutes a month (say 300 or more), then maybe a regular contract plan is better.

The worst! Their customer service department are no help and will lock your account if you ask questions regarding your account. Try a different company but not Virgin, they are even worse as you can't understand their customer support.

For those who have un-resolved problems with T-Mobile, consider filing a complaint with the Washington BBB (Better Business Bureau). Within the last 36 months the BBB has received over 22,000 complaints against T-Mobile regarding the following:

I love the cheap Nokia pre-paid T-Mobile for a back-up my car in Feb.'06 & began by filling $100 to always get the extra minutes for the life of the phone. You only do it once. After that, you get the extra at any amount added. Add minutes just BEFORE the remaining expire so you don't lose any! I have had no problems with the phone or CS. The coverage is great from New Orleans to San Diego as it switches between Altell, Cingular & T-Mobile in the desert. Seems too many folks want an amazing deal & full features with cheap service. Grow up! Nothing is free with this plan but your voicemail accessed from another phone, remaining minutes & CS. It's just a simple deal with a cheap plan for light use. If you need a better per minute deal, don't use prepaid! I have not come across any other cell provider with uninterupted coverage for 2,000 miles. My Blackberry sure doesn't. This costs exactly as much as you feel the need to express yourself. Read the contract – you get what you pay for & you didn't pay much! The T-Mobile plan will keep you in touch when nothing else will or it's probably your phone.

You can call voicemail from any other phone Luis. If service is reasonable than rate it reasonable.

The plan is reasonable, except that voicemail calls are not included in the unlimited T-Mobile to T-Mobile calling. Therefore you pay 10c a minute for those, which is a rip off!!

@ Disappointed – go to Verizon or AT&T, or even Criket – go and be happy.

I love you'lls plan!!!

The coverage on the map does look good but I'm having trouble in getting more than 2 bars inside my house. The prepaid customer service representatives are not very helpful. T-mobile will not let prepaid customers disable sms function and there is no call history available online.

I love my T-Mobile-To-Go plan. I use my cel very little, and the $100/year keeps my rate at 10 cents/minute (with no taxes!) and remaining minutes roll over. This $8.33/mo average is just perfect for a low usage cel. Only two complaints — you can't get your call-history list (except what your phone remembers), and you need to make absolutely sure that you specify your prepaid plan is to be by-minutes only, and not by-the-day. This seems to mean not signing up online, as online seems to automatically lead you into the by-the-day plan (with that $1 for each day the phone is used). I went into a local T-Mobil office to set up my new second phone, after not finding how to get the by-minutes prepaid plan online.

Long time prepaid customer with TM – will not quit them

great service and coverage

Calling history & billing information is not available online. This is very inconvenient.””

THX Charles – it's time for people to understand, not just complain. Nothing is free – sadly.

I received several text messages from unknowner users almost everyday. I asked a customer service representative to disable text messaging function on my account. was told that it was not possible.

Calling history & billing information is not available online. This is very inconvenient.

No problems, once you totally understand how prepaid works, from minutes, to money on the card, it works to your advantage. It is no contract, and comes out much cheaper in what you pay for monthy contracted or home phone bills. I have no complaints. Customer assisted me greatly, in using international calls. You guys are terrific!!

We have 3 prepaid T-mobile and love it. Once you spend $100 your minutes are good for a year and you can add any amount and they all roll over for a year. Customer service has rarely been called but was very happy when needed. Never had a problem traveling either, always work for us.

I have the tmobile $1 a day prepaid plan seems pretty fair $1 a day is all you pay write? Wrong they over charge me so it's like $2 dollars a day i don't know why every time i check my account balance it seems like all my money and minutes are used up at least 2 or 3 dollars are taken out of their what a rip off.And supposedly texting and web browsing is free with this plan i guess not because i get charged for that too. you know what screw this i'm switching to boost mobile $50 unlimited where i can text and talk as much as i want.Sure their phones are lame but at least i won't get over charged…

tmobile was doing okay for prepaid for me. i was on the gold rewards so i was getting some discounts. i joined around 2006 and my phone was a nokia 6030. then i lost my phone earlier this year(2009) and i got another phone that was not on gold rewards. i do not know what happens with all of my minutes! i have barely used twenty minutes on the phone and have sent and received sixty texts and all of a sudden i have lost fifteen dollars in my prepaid service! i am so ticked off i am seriously considering going out to target tomorrow, buying a virgin mobile prepaid flip phone for twelve dollars, and i can get 200 texts a month for $5 or 1000 texts for $10. For me, this sounds like a good deal. I would stay with tmobile prepaid if they offered a prepaid texting plan. They claim to only charge five cents to receive texts and 10 cents to send them, but i find it mysterious that i have lost $15 in my prepaid ballance when i have sent 20 texts, received 40 texts, and used 20 minutes. i never had these problems before i lost my old phone and had to get a new sim and start over. looks like they lost one of their long time customers.

No way to verify the $/minutes used.

I paid a lot of money for my T- Mobile that I had been saving for a long time. It does not work and the process of setting up is awful. I lost A LOT OF MONEY.

Thought Net 10 was the way to go but reviews on all plans, including t-mobile, seem to be frought with service problems.

Beware of the T-Mobile prepaid plan. One month they had me using 220 minutes and the next, 700 minutes, when my calling habits didn't change much. You can't go online to see a call list with accompanying prepaid minutes used, so you can't verify the amount of minutes they say you used. And they aren't willing to email you a list. So I have changed to one of their post-paid plans so I can go online to verify my minutes used. Totally, I spent over 4 hours on the phone today with T-mobile people trying to work things out. I seem to be stuck with T-mobile because it's one of the few carriers that will work with my super cameraphone that I bought privately. Also, I have had loud echo problems with some calls that I've made through their system. The only positive thing I can say is that I was able to talk to a real person relatively quickly. Several of the reps, though, were less than stellar.

Can you just use your existing cellphone

i was satisfied till i read some reviews. also a question how do you open an account on line which is free.

Tmobile sidekick pre paid + iphone = GOLD

I have a Sidekick ID with the $1 a day plan. My two complaints are not being able to answer my phone calls, It's a real bummer that I have to ignore all incoming calls, and that I can only get the pricey ringtones available through the phone itself. But I love the internet access, AIM, unlimited texting, and qwerty keyboard. If anyone knows how I could get a good deal on calls, lemme know? Kaythanks 🙂

Last July I got a T-Mobile prepaid phone with $10 on it. I added $100 so it would be good for a year. Well, in April I tried to use the phone and I had No service. I called CS and was told they had no information on the account because it was closed. I told them it shouldnt be closed I had till july 09 and showed them the receipts. I was transfered from one Hold to another till they hung up on me! This happened twice and took about 45 minutes each time. The part that gets me is that I had the better part of the $110 still on the phone and I lost my 212″ number. I dont know who to call on this.”

They are CHEATING!! I am stingy and keep track of the minutes, but they keep disappearing mysteriously.

I have been a TM prepaid customer since 2004 when customer service (CS) was located within the U.S. and they were very helpful. This plan still works great for me, but I recently had to contact CS and was connected to a rep in the Philippines who didn√¢¬Ä¬ôt even understand how to operate or correct the simplest phone problems…so yes, there does appear to be a CS problem and a big part of the problem is economy related…many businesses are doing badly & laying off workers & out sourcing” worldwide including TM…”

Prepaid customer service is absolutely horrible. For over a month now I have been trying to have my phone replaced by them.

i think tmobile is great!my mom and dad hasn't experienced any difficulty with their phones! it is everything i want in a phone company, well next to at&t

0 Stars!!!!!! T-mobile sucks. I have been with them for way too long, and CAN NOT WAIT for the day I get away from them one and for all. Just waiting on my new phone from my new provider. 0 stars for customer service. 0 starts for the p.o.s phones. 0 stars for the site. Its only a shame that to post a comment you have to give them even 1 star. They don’t deserve it. Nothing but issues after issue. After more then one phone that doesn’t work properly, if at all, many many hours wasted on the phone (MY LAND LINE) with “customer service”, and still nothing but empty promises, I’m done. Period. If any one out there is thinking of going to T-Mobile, I strongly urge you to think about it.. HARD!! Trust me, it’s not worth it. unless you are into being treated like crap, poor service, lies, empty promises, never knowing from one call to the next if you are going to even get the call, and just generally being pissed all the time about something as minor as your phone company… then by all means, T-mobile is for you.

Customer service is horrible — endless run arounds, no one keeps track of service tages, no one can solve even simple problems. A $100 prepaid card, used for only 3 short calls, mysteriously vanished after about 90 days, although it was supposed to be good for a whole year. Feels like a scam operation.

I have tried 4 different times to call them and ask some questions. I have held for 26, 17, 24 and 28 minutes over two days and still have not talked to someone. I just hung up each time after holding soooooo long.

I have had tmobile service for 6 years. I have never experienced any problems, and as far as international calls, you can use a calling card, I use one every week to call my family in another country and it is only part of your minutes, so you should make sure you use your card right an not directly dial from handset. Most people who complain, usually have problems paying their bill or are looking for credits, and when told valid they look for anything to complain about.

My dad bought a prepaid card to use in the U.S. and he has several unused minutes. He often travels abroad for few months. Each time when he comes back to the U.S., ALL his unused minutes are GONE!! I called customer service and they said that he used the minutes, which was not true since he was abroad and did not use it.

aiight so iv had tmobile prepaid since like 05 when it first came out, i have had maybe 3 problems that i had to get loud with the kids working at the call center…but never had any problem with my number or them trying to overcharge me..so i just got this v3 phone off ebay, dropped in from china, well its unlocked but u cant get tzones or picture messages from it…well after a couple calls i finally made it to tech support and he fixed everything right over the phone, the only good expericnce iv had with tech support, but overall tmobile prepaid is ok, yea ok..its not gonna be top notch service, i mean they aint gonna have geek sqaud at yo house and hold and feed you…its prepaid ppl…your lucky they even got a number for u to call and complain…

Prepaid service is a bad joke. Those “gold rewards” for spending a minimal amount isn't always honored. I opened the account in 2006. By 2007, I was a “gold” member so refills were supposed to last 1 year, which it did in 2007. In 2008, however, the refill did not last till 2009. I don't get a signal at the house so I didn't realize there was a problem till a friend told me a stranger answered my #. Apparently my refill in 2008 expired prematurely, the account was declared inactive and the number reassigned. Worse-I had actually refilled the # via the internet in 2009. So, after many hours of talking to customer service (English not their first language) and supervisors-all they could tell me was the number was reassigned and my old records were no longer available. Their offer: spend more money to activate a new T-mobile account and I can get the most recent refill transferred-but it will only last 90 days instead of a year. I seriously doubt it's worth the extra expense. T-mobile would surely screw up something else.

I had T-mobile flex pay for several months. i loved it. i dont talk to very many different people on the phone usually, so the myFaves is an awesome feature. i had a sidekick ii and only paid $55 a month for the 300min/unltd text/data package. the only problem i ever had with my service was when i first activated to service. i didnt put unltd texting on the phone till about 2 weeks after i activated it and it didnt hit my plan for a couple days. i called every time i got low on the texts that i did get on my plan and they would add btwn 500-1000 texts to hold me over till it finally hit my account. i did this probably 5 or 6 different times and it was no issue. customer service was awesome (which i was SHOCKED to find). the only reason i dont have the flex pay any more is because im outside the service area. but i will be moving back into the service area and will DEFINITELY reactivate my service.

I swictched from t mobile to virgin moble and saved a ton of money, get anytime minutes for 5 cents, should have switched a long time ago.

I agree completely with ZZ. No stars or a minus for T-Mobile's customer service (but even a minus is still better than Sprint)…they seem to just be able to read their computer screen and not be able to think or solve problems…they just keep repeating the same thing over and over””

I've had T-Mobile Prepaid since 2001 & I love it. I currently have the $1 a day plan, I can make unlimited calls from 7pm – 7am, unlimited calls to other T-Mobile customers & that's ONLY on the days I use the phone. Not bad if you ask me. I also have the Prepaid Sidekick service, so if I want to text, IM, email or just browse the web, I'll use that, this way my balance can remain even on my other phone. No bills, no contracts…love it!!!

Pros: Seems to be the best price around, especially if you buy $100 at a time (or a discounted $100 card). I usually get through $200 per year, and granted, I don't use it that much, but $200/year seems reasonable. That's about $15/month. My wife has a contract with another company, and that's what she prefers, even though it's $35/month for 300 minutes, of which she uses about 20 minutes per month. But hey, she's paying for it herself.

I ahve had the prepaid plan for nearly one year. My wife and I don't make many calls and the 1000 min (for each of us) has lasted the whole year. Reception has been good in Phoenix, AZ. The phones available currently for low price like the Nokia 1680 are decent phones, but because we are prepaid we cannot make use of 3rd party online phonebook managers like Zyb or Mobyko. T-mobile has its own version but it's not well desinged (no export function if you leave T-mob).

I love these people. Good Customer service, nice phone (razr v3), and in some cases, cheaper than tracfone. (A whole lot better in terms of customer sevice and selection of good phones).

T-Mobile is extremely limited in its networks and is not a reliable service at all. I couldn't even get reception in place like Los Angeles and Las Vegas. Their customer service also leaves a great deal to be desired if not outright dangerous. While ordering the prepaid phone I was transfered to various centers where people in foreign accents were at one point insisting on having my social security number.

I’ve had my prepaid phone & plan for at least 3 years. It is working so good for me that I plan to upgrade my phone from the one I originally purchased (Nokia 6030) to one with a camera and better speakerphone.

I hate the prepaid service with a passion.. That's all.

T-Mobile Straight Dey Sidekick prepaid plan is da plan um currently using cuz all i do is text. they only take a dollar a day so im straight I think homegurl trippin she payin 100.00 for 1,000 mins when she could pay 100 dollars a month for unlimited everything. Or 35.00 from metro pcs ……think about it

I bought a prepaid phone from TMobile and I am very disappointed by the service!!! I bought the plan, and then called to another US number that provides international calling services. I called the number then connected to another number in Europe. Basically T mobile should charge me only for connecting to that US number and another company has to charge me for the international call. However, somehow T mobile charges me for international calls although they did not provide that service. Customer service just told me in their system my call appears as international. This is a stupid situation. Imagine you buy a prepaid international calling card from Wal-Mart and then call to toll free number to make international call. T mobile charges for calling the toll free number and also charges the international call according to their rates, although they did not provide that service to me. Customer service told me that they do not support prepaid cards and it is written in the contract conditions. I could not find anything about it in the contract. In any case, TMobile does not have right to charge me for the service that you did not provide!!!

Everytime I called in, my blood pressure rises up to the ceiling. The front phone service people were so unknowledgeable, unbelivable unknowledgeable.

T-mobile sucks! I bought a prepaid phone and actived two days ago, and still waiting for confirmation! I called the services three times, and they just asked me to wait! the first guy said 6 hours, 2nd one said 24hours… and the 3rd guy said, after two days, said need another 12 hours…. If there is an option for no stars, I will select it for them! Are they doing their jobs?

This service deserves no stars!!! I had the Pay by the Day plan. I talked for about 10 seconds on my Nokia 1680, and they deducted $1.10! Now, whats up with that? T-Mobile needs a reality check.

I have had my phone for 4 years and have bought one for my son and one for a friend all work great all have the same plan. I am not sure what prepaid plan some of the reviewers have but mine is 10 cents a min. because I crossed the 150 minute threshold. I have never had a problem, minutes are deducted legitimatly. I don't buy cards I use the phone feature of *add or the tzone account feature and use my debit card. Never ever a problem with any of the phones. My minutes are good for a year! I love my T-Mobile service. Make sure you have the basic minutes plan any of those daily charge are not worth it no matter how little you use the phone. Just be carefully going into any establishment where the people work on commission they will try to sell you plans that will make the most money…smart business but not smart for you. Basic pay for minutes only and you will be fine! Don't buy phone cards unless they are sealed/wrapped people can steal the numbers and codes and then when you buy it/activate it they use them before you do. Take it from a retailer that knows about this scam. Use a debit card or credit card!

Nice selection of phones, but calls can be expensive. I also wish they had mobile web for non-Sidekick phones…

Astonishing how lousy T-Mobil prepaid is given the reviews on this site. Either the rest of the prepaid plans must be even worse, or this site is rigged. T-Mobil's website goes out of its way to be hard to navigate, and gives almost no info about the account except how many $ you have left. No way to make sure they're not dinging you incorrectly, which from the rest of my experience I have not doubt they are. The rebate that was (supposedly) offered with the Nokia 2610 I bought (a whole ‘nother review about what a piece of junk THAT is) required me to call customer disservice to get my ‘billing account number' for the rebate form which is mysteriously not my mobil number and does not appear anywhere on the website. That took 20 minutes and three different CSR's to figure out where to find it, so right there, most customers would have given up. But I don't give in easily so I completed the rebate form, made copies of everything (of course) and sent it in. Four weeks later the first denial- I didn't send in the correct UPC. Since there are four on the package, and nowhere on the rebate form does it specify which one is correct, I chose the most likely one since I wanted to keep track of the ESN, version # etc from the rest of the label. Wrong. So I sent them the whole rest of the label with the other three barcodes. Wait 4 weeks. Rejected. My account was not ‘activated in the correct selling point'. I DON'T HAVE ANY IDEA WHAT THAT EVEN MEANS! So another call to T-Mobil disservice, another 20 minutes on hold, then a (for once) pleasant person comes on, spends ten minutes checking my information and determines it must have been a ‘processing error' and he would submit it again. If they reject it again, I should call in and THEN, ON MY FIFTH TRY, they will manually override the system. Why can't they do it right now, since he just verified all my information? ‘Only a supervisor can do that'. Fine. Let me talk to a supervisor. You all know the rest; 20 minutes on hold then disconnected. Again, given the high rating given to T-Mobil by this site, I doubt this review will ever see the light of day, but I had to do my part to INSIST that mobil carriers start treating their CUSTOMERS like human beings, not cattle.

T-Mobile has, by far, the WORST customer service!! I have a monthly plan and a pre-paid for my kids. Their okay with customers that pay monthly, but they treat their pre-paid customers like second class citizens. I will NEVER EVER EVER use T-Mobile for prepaid!!

Prepaid service customers are treated as 2nd class citizens. First, they would not let me choose a number. They gave me a number that had been recently assigned. I complained because I was getting plagued with calls that were not for me. They reassigned me a new number with the same identical results. It is virtually impossible to talk to anyone. My advice to anyone shopping for prepaid service: Don't take a chance on T-Mobile.

It's the worst service I have ever experience. Tried to refill online, but this was cancelled without notifying me. Tried to refill again via the phone. Cancelled again without notifying me. In the end, I had to call customer service for about an hour (including lots of waiting and about 6 transfers).

T-Mobile is charging me for time that is supposed to be during the ‘free' time on my pay as you go / $1 per day account. I just spent 1 hour & 35 minutes with ‘cust. service.' They opened a ticket – big whoop. They are stealing from me! Anyone else? Check your balance daily!

They recycle a number too quickly. I got a prepaid phone about a month ago, and I get at leat 5 calls a day from “no number” and 2 from a obviously fake number. The larger problem is, whenever these calls are sent to voice mail, T-mobile deducts from your account balance. I keep this phone as emergency only, and put $10.00 at a time, so whenever I get hit, at a minimum of 33 cents are deducted from my account, and it does not take too many days to deplete my account.

I won't even give them a star…I recieved my phone which didn't even work. I immediately called, and was advised to return phone, and they would send me another. After waiting two weeks for the other phone, which I never recieved. I called back, getting disconnected twice, and finally getting someone. They had no records of me period.. After waiting for fifteen minutes, the rep talked to the internet folks, and I appeared. I told them to credit my card, which is taking 30 days. With service like that…I'm a happy Net10 customer………

After reading all the negative comments, I think I found out what the problem was; MOST PEOPLE DO NOT KNOW THAT CHARGES ARE BASED ON MINUTE BLOCK!!! If you make a call that takes 30 seconds long, you will still be charged ONE WHOLE MINUTE.

I have a sidekick2 and it is prepaid. I have had this phone for more than 3 years now. the prepaid service for sidekicks are reasonable unlimited texting,sendig and recieving e-mails, pictures, and unlimited access to the internet, phone calls are suppose to be 15 cent a minute but sometimes it seems they charge more. but since service is good i dont complain. i plan on trying there 1000 miutes this year.

I have a tmobile sidekick and its great…I text all the time use the internet and always use the instant messanger. the only thing that I wish was better about a prepaid sidekick is if you could get free tmobile to tmobile minutes and free night minutes..that stinks that you can’;t..I spent 300 dollars on this phone and get no free minutes

I love t-Mobile.Had them for 2 years,no problems (yet). I have the prepay and am very satisfied with this plan. I also have the Verizon $1.00 a day prepay plan and to me, i prefer t-mobiles plan because its a lot cheaper and makes better sense over Verizons a $1.00 a day call plan. That dollar uses up about 10 minutes of future talk time,which sucks. The only complaint i have over t-mobile is that their phones are not hearing aid compatible.I wear 2 hearing aids,which is why i also have a Verizon prepay plan. Verizon has the best hearing aid phones and easy to use phone menus software. As for service,i recommend going to a t-mobile store instead of calling them,that way,the stores employees will fix any problems and take the Heat from the customers. Verizon is the most expensive cell phone carrier,so their service is the best,you cant expect the same service from a cheaper carrier,but if all gos will,t-mobile is still the best deal around. From my surfing around on the web for prepay carriers,it seems that ALL carriers dont care too much for prepay customers. verizin has a special dept just for its prepay customers.

As of today (1-1-2009) our minutes are restored and all is well. It has been a long road but the people at customer service was very nice and finally got it all fixed. We will stay with T-Mobile as the service is great and hopefully no more lost phones.

I am going through a terrible time with T-Mobile now, my husband lost his phone Sunday night. I called T-Mobile customer service after reading on the website about what to do about a lost or stolen prepaid phone. Call them tell , they will reserve the SIM card, set minutes to zero for 30 days. If you find the phone it will be restored or a new phone will be activated with the same number or a new number and your minutes that was on your account when your phone was reported lost.( No minutes were used, lost phone was never found.)

I just got a NOKIA 2760 2 days ago, and to tell you guys, IT'S AWESOME! You can't beat the service and plans. I don't really talk a lot but I got the Pay By The Day plan and it's 10x better than the Pay As You Go Plan because for $1 dollar a day, (Only on days you use your phone) you get: Unlimited Nationwide calling to any T-Mobile number, Unlimited Night Minutes starting at 7:00PM ending at 7:00AM and to call any other number it's at a low rate of $0.10 per minute. On Pay As You Go of course, You get GOLDREWARDS (15% more minutes after a purchase of $100 in minute refills). I had AT&T GOPHONE previously an then Virgin Mobile. Both of them sucked. Since I live in Chicago, there should at least be 2 bars or more for signal strength. When I was in my house, I wanted to make a test call to my house phone and on both of them, there was no signal at all in the house. With my T-Mobile phone, in my house I always got 5 signal bars. So basically, the previous services I had (Virgin Mobile, AT&T GOPHONE) were expensive, and had horrible signal. I am a very first custumer of T-Mobile and I'll never switch to any other service.

I activated my phone and it is supposed to send you a text message with your number and telling you that you phone is fully activated. After 20 hours i still haven't received that text. Ive tried to re-activate my phone but it still isnt working. The machine you talk to when activating says my phone number is ‘a'

I've had T-Mobile prepaid service for about 2 years and I love their service. I have service no matter where I am. Traveling remote places in Texas, New Mexico, CA, FL and even Cozumel, MX. I buy 1000 min for $100 and it last all year. My back up phone is Virgin Mobile. I use auto pay $15 every 3 months ($60 year). Nice to have a back up, but Virgin uses Sprint and the service is spotty.

MINUS 5 STARS for security and customer service,,,,Was ok until they shut it off,,3 hr later and a trip the branch found my number,pin,sim number didn't exist..the branch spent over 1 1/2 hr on phone and finally got me a new number,,, $60 of time gone they finaly gave it to me,,,,3 WEEKS LATER !!!! “BINGO” no service no number no password,,,,instant replay,, constant lies about me changing number reporting stolen,turning off,, but then making calls after it was turned off,,,$62 in time gone,,,,,,people in the branch were great after 1 1/2 hrs and they just gave me a new # and some time,, customer service morons are real thick headed, THEY JUST DONT UNDERSTAND

t-mo prepaid is ok.truth:all companies suck i say go for sprint in NY( not sure if they have prepaid) but sprint service has improved alot

Some of these negative comments are hilarious. Every company is going to charge you a full minute for a fractional part of a minute!

T-Mobile was absolutely frustrating to try to have a customer service assoc. answer questions about simple service problems. I also checked my account online to see fees that noone could explain. It seemed as though their own employees did not know the company's plans. I was placed on hold and passed from person to person for 1 solid hour before I gave up, hung up and cancelled the service. I have been with Verizon(prepaid)ever since and been VERY satisfied with every aspect of service! The plans are very reasonable and no hidden fees!

Don't try porting your number. It is H-E-L-L!!! I called at least a dozen times and talked to guys with strong accents and they cannot even understand basic numbers. One time I have to repeat the same number 3 times before he can understand. Friendly, yes, but absolutely incompetent. When they tried to transfer me to the porting agent, I got cut off. I decided to forget porting and just accept my fate.

T-mobile services is great 🙂 they have plenty of prepaid plans that is great. I have the sidekick plan and i love it i can text all day for just a buck a day and i can use the net.. get this you will love it.. if you like to text….a lot

Well, after reading all these reviews regarding cheating on prepaid minutes, I went to the Better Business Bureau website. T-Mobile has a rating of F, with over 23000 complaints in the last 3 years – and the vast majority are unresolved.

I have used this service for 4-5 years now. Overall I am very pleased. I only use my cellphone a few times a day, but I use it as much as I need to, and never feel like I couldn't talk as long as I wanted to. Coverage is not as good as Verizon, but is adequate. I refill with $100 cards, which give me 1000 minutes, which lasts me about half a year. Perhaps $16/month including all fees, etc. Data is unavailable apart from a small amount thru t-zones. This is far better value than monthly for me. I'm a physician and earn big bugs, but I'm just too cheap to get a monthly plan with all those fees added on. I just cannot understand why most people don't use t-mobile prepaid.

Enjoy using T-M's prepaid with only a few major difficulties. 1) Where I live, Marin County, CA, coverage is sparse. 2) Cannot block spam calls which are received even if reported to the do-not-call list. 3) Customer service, although very polite frequently leave much to be desired, and really don't know the facts. For instance, I had invested $95 and put in $10 more to cross the $100 mark, and lo and behold my cost per minute increased to I think it was 20√Ǭ¢/minute. Had to go through 3 people before it was set straight. (They insisted I would now get the $10 rate, not the $100 rate) 4) Not using Sidekick, hence no internet access. 5) A few months ago attempted to learn about FlexPlan, but no one had info! perhaps better now, I'll check one of these days, because it allows internet which I would primarily use for overseas phone calls. 6) No T-M phone office within many miles and all selling their service here knows almost zero. Now what's good about it: 1) Previously had ATT postpaid and with the limited number of calls the cost was 20√Ǭ¢/min. It's now 10√Ǭ¢ and expires in a year from last payment. 2) I frequently leave the country for a month and ATT has no vacation policy for postpaid. T-M does allow 1 vacation leave a year for up to 90 days — and will not be charged the monthly during that time. 3) Voice connections are almost always clear and strong.

Most people say T-mobile has horrible customer service. Well if you are patient then it won't seem so horrible. They try do everything they can to help you. With T-mobile you can have a lot more minutes then other prepaid services.

I tried to purchase minutes with a credit card online over 5 times! Each time they said that it did not go through because they called my home phone and they did not work. Each time I sat with my phone beside me for hours and no luck. I ended up going to target and buying a refill card but that was a painfull process

I was content with T mobile. Sept. 1/08 suddenly lost signal in my area (20 miles away); now my number has been de-activated with 900+ min. and 7 month bal. What happened? I've spent 2 hrs. trying to get help and so far it is a waste of time and energy.Out of 5 reps. one almost solved the problem, then i was disconnected!

account balance goes from $8 to $0 in one day and you can't check your own account history. Callers are unable to leave voicemail, and you don't get notified. Not even that you've missed a call. Customer service is NOT the same on the prepaid plans as on the monthly pay plans. T-Mobile really does not want people to use this plan.

As for customer service, no stars or a minus,, they seem to try but the broken English and failure to understand what your saying,, gets real old,,they just don't get it !!! it is almost identical to my experience with Dell customer service people, they seem to just be able to read their computer screen and not be able to think or solve problems,they just keep repeating the same thing over and over, It all started when they shut my phone off, when I called my number was not recognized as a number in their system,,,I got a different # off web and explained,, so they transfered me to same place again, still couldn't thru ,called back, hold,, they tried to do the same thing again,DUH! people the number is no good,,,,finally got some one who listened,,, my phone number was not in their system,,the sim card number was not either,resolving is useless on phone,,gave up and went to T Mobile store,,,rep spent about 1-1/2 hrs on phone trying to explain them my phone number was OK and I had the original sim card holder, I think they were telling him it was counterfit or ??, all were ligit as they had just texted me at the number on the last refill and it was still on my phone,,,then they said then it was shut off a month earlier,, then there was calls made after it was shut off, then it was reported stolen 3 weeks after it was shut off,and more calls made,,,finally they just gave me a new number and of course my $70 time was gone. now I had $12 time ,,,they just couldn't understand because all my info was apparently gone,and I guess they figured I was lying,I finally got a supervisor who offered $1.20,,,then $10,,,then 20,,then 30 and finally decieded to give me my $70 which he did not do,,,that night I called again and had to go thru same sick routine,,,I ended up again demanding they give me my credit,, NOW !!!,,,they finally did,,,,,I have found the best way to to deal with these people is first jut their full name, employee number and to be firm and aggressive and just keep asking for their supervisor or some who has authority to handle the problem,,total time wasted was about 5 hrs,,,,I was considering a regular plan but now I doubt it,,,the stock symbol for this company is DT which is DEUTSCHE TELE AG ADS,,,,T Mobile is the US operation

CUSTOMER SERVICE is bad ! I called the activation line and it was tranfering me (I guess) I heard music playing for a while, then it was slient. Then it disconnected me. Bad customer service.

They air this annoying message reminding you to refill whenever you're down to like 2 bucks. I check my balance everyday and I asked them to take it off and they refused. Pretty dumb customer service.

I use T-mobile from year 2001 from the day I wanted to have a cell phone. I never went to another service providor except moving from $19.99/m plan to $29.99/mo plan to prepaid plan. Prepaid is the best I had ever. I spend about $100 a year which is better than $400/year I used to pay.

I love t-mobile but i found out that net 10 is much cheaper as in that it's 5 cents a text instead of 10.

it alright. the pay-by-the-day works good cause all of my friends are t-mobile. it gets annoying having to refill. would be better if it offered unlimted texting for prepaid besides for the sidekick.

Been with T-Mobile's pre-paid calling plan for about a year and a half and am still using the “low tech” Samsumg C-225 phone that I originally bought. The phone itself is exactly what I need and I could care less about bells and whistles. The $100/1000 minute plan fits my calling habits to a tee, give or take a month or two. I can always go to Wal-Mart and pick up another refill card for $86-90 then I'm back in business for another year within minutes. On my year anniversary I nearly forgot to “refill” and my phone was disabled for a day or two with remaining credit minutes, I didn't want to lose them or the phone number so I called T-Mobile customer service and told them my dilemma. They told me to buy a $10 refill card and call them back when I had it in hand. Once I did they reactivated my account and rolled over my remaining minutes. Now THAT'S service! My wife's Verizon contract will be ending this December and she's been so impressed with my phone and T-Mobile service she's going to do the same as I and save a couple hundred a year. We live in a rural area of Western Pennsylvania in a valley and T-Mobile's signal is about 40-50% with no dropped calls or issues whatsoever. I've traveled up and down the East coast and never encountered lack of service. I wish I could say the same for Verizon. A recent trip to Orlando rendered my wife's Verizon phone useless for the week, but my trusty ole' Samsung & T-Mobile worked like a charm everywhere we went. as long as I keep getting this kind of service and value, I will never switch to any other carrier.

i'm just a kid, and if anyone else is you know that you don't ever get service anywhere near school. at least that is the way it is for me. i need better service. and i am trying to find a new company. if your a kid and want to use your phone at school, don't get t-mobile.

Prepaid plan is a great deal but also the epitome of you get what you pay for” do not expect any help from customer service if you have phone or coverage issues. Price is great when buying 1000 minutes but issues with coverage and customer service (or lack of)”

I just bought my samsung sim from att, its a prepaid phone. this phone is amazing text,call,voice mail,and msn. its almost like its a regular cell phone from att, and you also get roll over minutes which means you won't lose your unused minutes unlike other prepaid phones from different companys. I love this phone like a brother that i never had.

Horrible.

I was a T-Mobile Prepaid customer for a year. It was great. I had service everywhere, including the subway (I live in Boston) and rural New Hampshire. The only problem was a total lack of mobile web.

I have had T-Mobile Prepaid for about 3 years and have liked it. However, I recently had a breech of security on my service. Someone changed my PIN without my knowledge and used my minutes. They did this without having my phone in their possession. T-Mobile sent me a text msg but by the time I got the msg it was too late to do anything about it. No one can tell me how that happened. I'm still using T-Mobile but I am concerned this may happen again.