View All T-Mobile Reviews

not only t-mobile a fraud, it was coward and dishonest too! when i remove the fine print (asurion insurance) it retaliate me right away by locking one cellular, muting the ringer of my 2nd cellular.

I am so glad net10 has come out with an unlimited plan for $50, their service is so much better than t-mobile and now i can get that service for the same price.

Going on four years with t-mobile prepay. Switched both my wife and my Verizon service (~$90/month) and now pay about $120 a YEAR total. Got the $100 card so it doesn't expire for a year, I get warning messages when either the time or my minutes are running low. Never had a single bad experience with the store reps or the 1 time I had to call a custsvc rep.

It is a complete fraud, scam, you name it whatever you want,save your receipts because they will not get away with this fraud for too much longer….

T mobile rips off minutes Numerous times i had purchased $50 with 400 minutes .all of a sudden in 2 weeks ,70 minutes used they tell me all my minutes are gone. I called customer service.Waste of time.Went to t mobile store .they couldn't help me.I am glad because of cell phone technology but Its a shame that alot of these companies are not honest and customer service is not what it should be

Pros: No monthly bill, include all of the basic calling features and text in U.S only + IM messenger. Cons: Ugly phones, internet T-Zone sucks.

I switched from postpaid to prepaid 10/18/10 after having T-Mobile for almost EIGHT LONG YEARS. I had at least half a dozen cust reps try to talk me out of leaving, saying whatever about cancellation fees, etc. Good riddance. I have been paying $150/mo for 2 lines on my account, web, text, the works, and never even use all of it. I saw a prepaid plan for $30/mo, 1500 talk+text and 30MB of web data, and figured thats about what I use anyway. I'll pay the canx fees and make that back in savings in 2 months!

I bought my T-mobile prepaid phone 6 months ago. I paid $100 to have it activated for 1 year. Since I don't use it too often, I still have some money on an account. I like the rate $.10/min, however I feel that you get what you pay for. sometimes i has no signal when I'm inside the buildings, which can be really annoying while shopping and want to call someone. Not to mention about no signal at all from basement. My friends have phones working just fine even from basement, but not mine. I live in metropolitan area with a good coverage, I wonder how it would work somewhere out in rural areas. I used to have Virgin mobile before that didn't work well in rural areas, but work pretty well inside buildings. I just wonder if it has something to do with type of the phone. Mine is Samsung SGH-139

I have an unlocked t-mobile phone that I wanted to activate. I called t-mobile and they said besides a minute care I needed an activation number and said I could get it at a t-mobile store, so I went to my local Mall and was told they do not have them any longer and I needed to go to Walmart. Went to Walmart spent 1 1/2 hours with Walmart wireless expert and she could not get it to work. She called t-mobile 800 number somewhere and they told her the store at local Mall did in fact have the activation kits for $15.00! Yes, I know you can get this so called kit on-line from t-mobile for $6.99 plus tax. Walmart and t-mobile solution was to purchase a phone in order to get the activation kit! One other suggestion t-mobile had was for me to travel 30 mile to another t-mobile store!

Pay $50 for 400 minutes + “bonus” minutes, call for one hour or so and send a dozen text messages… credit is used up! This happens over and over. No ringtones, data, international, directory assistance or anything, just plain basic service ripoff.

can you check your voice mail from a land line if you are in a area where your cell phone does not work on the pay as you go phones. tracfone and straight talk you can not

Been using t-mobile prepaid for about 5 years now, and enjoy the money we save. We have 2 phones and spend maybe $120 a year total recharging minutes. Spouse's phone broke, got a used one on ebay for $20, plugged in sim and we were in business.

Contrary to some of the negative reviews, I found T-Mobile Customer Service as good as any. I guess it depends on who you get on the line. I purchased an LG SENTiO GS505 from Costco and then called T-Mobile Customer Service to port my old number and found the rep quite courteous and helpful. The port dept rep finally directed me to the pre-paid department for other questions I had and even that rep was friendly and knowledgeable. The entire process took little over 15 minutes and now I'm all set. The T-Mobile web site also looks quite alright. So far so good – hopefully I remember to add my feedback few months later after I've used the network for a while and I save the last * for then. Assigning 4 Stars for now.

Have been using tmobile pp for over a year. Service is great. the post paid account my wife stinks. If you look hard enough you will find something wrong with every cell phone company.

The T in T-Mobile stands for TERRIBLE!!! I would give less than 1 star if this would let me. You never get the problems resolved with the first representative you talk to. I actually ended up talking to 8 different people on my first day as a customer, it took more than 2 hours of my time. To make it up to me they offered me a $25 pre-paid card as an apology, it didn't work. I had to call back to get another one, that call took 4 different people and 40 minutes. This is truly the worst cell company you could use. If you value your time and good customer service, pick another carrier!!!!!!!!!!!!!!!!

I wish I had read these reviews before I plunked down $200 to start up service with T-Mobile's Prepaid account. I have used several different providers over the last 10 years and T-Mobile is by FAR the WORST company you could deal with. I have been a customer for 2 and half weeks and have already logged more than 3 hours on the phone with customer service. They phone que is terrible, you stay in that maze for 10 minutes before you can get to a representative. When they tell you they will take care of something within a certain number of hours, they don't! I have had to call back up to 7 times for the same problem. This is a TERRIBLE company, go with another carrier if you have any choice at all.

I don't use many mobile minutes, so T-Mobile is good for me. Bought $100 to start, good for 1 year, $0.10/min, just renewed at 1 yr with $50 card for another year. Bought unlocked Nokia E63, put SIM in, works great. Use WLAN for data instead of carrier.

Both my wife and I are T-Mobile ‘Prepaid' phone user for years. Perfect way to have today's convenience without paying crazy dollars. Even my phone, which appears to have died after 4 years, has been more than sufficient. I'll keep doing the T-Mobile Prepaid as long as it's available.

I am currently a T-Mobile pay as you go user. The per minute rates are ok…that said I must ad that despite your review claims that their sidekick pay as you go provides web for $1 a day I must update you to the fact that T-Mobile no longer makes the Sidekick pay as you go service unless you are already a subscriber to the service so you can say that for everyone else the service no longer is available. I have found that if you tend to wander even slightly off the beaten path you will be roaming even if you're within sight of a major thoroughfare. This one fact has kept me from going with any of their monthly plans. Also frequently in even towns like Hilo, Honolulu, San Diego and Las Vegas the rate of dropped calls can be quite high during peak use hours.

Tried different money values, and it no matter what they nickel and dime you t-mobile to t-mobile is a joke i keep getting charged per minute don't get it.

phone did not work after adding 100.00 prepaid card

I have been using two T-Mobile Prepaid phones for seven years now. I always purchase $100 at a time. The service is flawless and T-Mobile is honorable in their delivery. This service has saved me many $$$. T-Mobile's website gives the details and you get what they say. I can’;t understand the negative comments here.

Pros: $25 prepaid lasts for more than 30 days. GSM service allows me to use any unlocked phone I want. $100 prepaid doesn't expire for a year. Those are the only good points I've found.

Six weeks ago I went on the $50/mo unlimited test/talk, etc. From day one cannot receive texts from any carriers except for Tmobile and Verizon, although I can text to anyone I want to. They have given me the run around, told me wild stories. When I go online I see that this is a long standing problem with Tmobile and I am now looking for another plan to switch to. Online and instore assistance has been pathetic. Coverage has been spotty at best. Find another carrier!!!

Awesome customer service. I have 4 prepaid lines for the family over the last 5 years and it has saved me thousands. Love the GSM network. I can switch phones without having TMOBILE activate them for me. I am always looking to save money and have looked into Cricket but they have really bad customer service.

We purchased a T-Mobile pre-paid phone. The phone is difficult to figure out. The manual is not user friendly and although we live in a state, MN that is suppose to offer full coverage it does not. If we drive south 25 minutes from our home we lose all coverage. The phone is worthless and the coverage is as well. We are looking for a new pay as you go provider. It is a market that is in need of expansion. If minus stars were an option that is what I would give.

I have had T-Mobile for a few years now. I initially paid $100 for 1000 minutes and and my minutes lasted for 1 year. I have never had any problems with reception and have never had an issue with refills. After the first year, any refill minutes will last for a year. $100 a year beats $41+ each month. Of course I am not constantly on the phone, so this was the best plan for me.

I have been using t-mobile to go for 7 years. I stumbled on this and read a few reviews. I see quite a few people on here that fail to read and understand how it works that right bad reviews.

Worst customer service I ever experienced!Tried several times to reload my phone and was unsuccessful. I tried online, by cell phone and by land line. CS transferred to rep to rep to rep. No one could help me. Never use T Mobile. They are the worst!

when you are almost out of minutes on tmobile prepaid , you get a prompt “refill soon for continous service you can bla bla bla . well you are charged 1 minite for them to tell you to give tmobile more money , a genuine rip off!!!

Are minutes perishable? I simply don't understand why they have to expire. I practically never use my cell phone, so I went with a pre-paid plan. The one time I needed to make a call, I saw that my minutes had expired 4 days earlier. I think I√¢¬Ä¬ôm just going to buy a $10 card and simply keep it with the phone. It just takes a moment to add the minutes to the phone…no point in adding them until you need to use them.

T-Mobile = TERRIBLE!!!

When I am in stores I cannot use my T Mobil. It says emergency calls only. I am so dissapointed. Its like having no phone whem I cant use it when I need it.

T mobile is not an honest service. They ONLY have roaming charges where I ive and the price is at least triple the going rate. Not fair, not fair at all. I need a good phone and this isn't it.

It seems that some people have problems with the tmobile phones receiving bars, this could be due to bad phones(some brands are horrible)and whether you have a 3g phone or a tri band phone, if you don't then your bars won't be as great.

I brought a T-mobile phone with the call as you go plan. Phone arrived quickly with the card with about 3 minutes; everything was fine. I then tried to refill my minutes intending to purchase the 1000 minutes for $100.00. I tried 3 or 4 times on line; called customer service twice; was on the phone with cc the last time for 11 minutes (most of that time on hold) and still have not yet been able to refill minutes. I'm wondering if their 1000 minutes for $100 was a ploy to get me to buy a phone or what since apparently I can't buy more minutes. Extremely dissatified with T-mobile.

–For all those's complaining about Minutes being used without them using the phone, thats not true. You must be on the regular Pay as you go.. 33 cents/min with the 10.00 card.. I'm on the Pay as you go daily plan $1/day. Yes T-Mobile has fair coverage but it works, and im proud to be able to have T-Mobile! 🙂

I have used a prepaid T-Mobile Samsung phone for 8 months and I love it — both the phone and the service has been outstanding. With a contract, I was paying over $35 a month, now I pay $2. Obviously I don't use a cell phone much so this works perfect for my needs. They gave me free minutes with purchase, I paid for the 1,000 minutes, and the customer service has been satisfactory. I'm thrilled I switched, T-Mobile has saved me a bundle.

I am extremly disappionted in tmoble we have had tmoble for while and when we tryed to swich our phones the costomer service was horrible they keep transfering you and the barley listen to what you say. they even rush you! it is horrible costermer service and i suggest switching to atnt there pricer but they actually offer very good costumer service unlike tmobile

I have read most of the reviews on this page and find it appauling that people would complain about coverage. Known fact, all carriers have issues with expanded coverage for Prepaid Services. Case in point, if I was to leave my town I would not have service. This would have been my choice as their postpaid comes with the expanded roaming service which is not indicated on their coverage maps unlike AT&T who bloat up their coverage maps by showing their roaming areas as home networks (I know this to be true as I worked for AT&T Wireless). T-mobile USA is one if the best carriers in the country. Best customer service department when compared to the other carriers. And very willing to go out of their way to make sure they have happy customers. I would never be with any other carrier unless I absolutely had to.

Fraud: T-Mobile is subtracting way more minutes than used. I did a detailed, careful study of 2 weeks usage comparing minutes used in phone's log with difference between beginning and ending minutes available for the period: The phone log showed I used 25.3″ if I didn't round [total seconds divided by 60], or 35″ if I always rounded up. By contrast the difference between the remaining minutes on each date was 125″ So my minute total was decreased by way more than the minutes I used. If the non-rounded usage was compared then the reduction in minute balance exceeded actual usage by 99″ or nearly 5 times the actual minutes used. If fully rounded-up minutes were used, then the balance was reduced by 90″ more than actual usage or 3.6 times the actual usage. If the difference in $ balance is compared to actual minutes used then my cost per minute would be 51 cents/min non-rounded or 37 cents/min rounded up. Online chat with t-mobile rep revealed they always mark up usage to next minute: 1.01 minutes = 2 minutes used. They claimed that I was getting minute for minute and my time was only costing 10 cents a minute, but steadfastly refused to provide their record of my calls so I could check for calls somehow not made on my phone. Claimed the FCC rules wouldn't allow me to see my own records.

I bought an inexpensive basic unlockable quad-band cell phone on the internet so that I could use it in the US as a back up to my regular cells (Verizon) and so I could use it in Europe by buying a European SIM card. I signed up for T-Mobile pre-paid to use it in the US. So far, I've got only good things to say about T-Mobile (taking into account how I want to use the phone). Their customer service was helpful in sending me their domestic SIM card virtually free (don't buy it at a store) and then helping to activate via their customer service phone line. They even offered to unlock it for me to use in Europe if I have problems doing it myself. I've used the phone a few times in the US to become familiar with it. I am a simple user for voice calls only. I don't text. I don't do fancy internet stuff and I only use the phone for about 15-20 minutes per month. I'm not like these people that can't survive without a phone pasted to their ear gabbing 24/7. If their minutes seem to disappear, maybe they've let them expire or maybe it's because you pay to receive as well as make calls. As I understand it, some services charge you pay for “airtime” not just originating calls. It seems to work as well as my Verizon phones in the area where I live. I will buy a European SIM and I hope the phone works in Europe. We will probably only use it for an emergency or to check with our daughter in the US periodically. It's true ya get's what ya pays for, but if you want super fancy service with all sorts of bells and whistles, you'll probably have to pay through the nose. However, so far T-Mobile seems to satisfy my minimal needs.

couldn't set up auto-recharge on-line even after contacting on-line customer support. Couldn't set it up by calling customer service after being transferred 6! (not an exaggeration) times. Now they want me to go to a store to set it up. Colossal waste of time.

I've been using T-Mobile for multiple phones over the last few years and have never had a problem. It's a good deal if you make a moderate number of calls (like $20 for 200 minutes), but it's an even better deal if you don't use the phone much and want one for security. Buy a $100 card the first year and then you only have to buy a $10 card each year to fund your emergency phone. Perfect for little kids and older people.

I can make a phone call without problems. My beef is with the company. I had a post-paid plan but decided to go pre-paid. I called to find out the price of the plan I wanted. They said 10c/min. I asked again to verify. 10 cents. So I did the math with my old bills and decided in the long run, it would be cheaper. I called back and talked to another person. That person also verified 10c/min. LIES! I made the switch, and my minutes cost me anywhere from 33 cent so 50 cents per minute. I sent a letter to complain and got a phone message back saying *I* must have selected the wrong plan. Uh…I verified twice with both people I talked to. So, T-Mobile (in my opinion) told me to F-off after 8 years of loyal patronage.

HORRID the phone the coverage, the customer service is HORRID and I am being kind.

I've been a T-Mobile prepaid customer for 3 years. I'm very happy with the service. Spotty coverage, yes. No record of calls, yes. I imagine those complaining about disappearing minutes are people who underestimate their usage, or those that buy less than 1000 minutes at a time, causing the minutes to expire.

you can be in the heart of a city and tmobile wont work

If T Mo's prepaid service is anything like its post paid service, then you need to RUN, not walk away from T Mo. I'm currently on a no contract plan but will be dropping them after only 4 months due to extremely poor coverage. They paint their coverage areas with an extremely wide brush that doesn't come close to their actual coverage. When I called cs about the coverage problem, I was told that they would have their techs check it out and repair as necessary. Well, they did one heck of a job! Now the area where I barely had service before I called nas exactly no service! Nice repair job, T Mo! My suggestion to anyone considering T Mo is that you go to T Mos website and check the customer reviews under connection problems. Seems that T Mo service has been going steadily downhill for awhile now. Bottom line is STAY AWAY FROM T MOBILE!!!

As a former long term customer of Tracfone, I've found T-Mobile pricing to be roughly half that of Tracfone for a prepaid service. Tacfone offers 400 minutes over one year and T-Mobile offers 1000 minutes. Roughly the same cost.

you can have any phone made prepaid, i recently did the $50 unlimited with a blackberry and it works fine (:

Beware of the disappearing minutes! We used to have two prepaid phones with T-mobile. The phones will use up the minutes without the users touching the phone. Yes, they disappear like that. We called t-mobile to fix the problem too many times and just finally gave up.

We have the Tmobile prepaid, where you buy the 100.00 card, receive 1150 minutes, and then can keep any minutes if you purchase more airtime before the 1 year expires. I am not a big phone user. Less than 10 minutes a week, really. This plan works for us, coverage is usually pretty OK. We are low maintenance users, do not call the call centers, do not need any special services, etc. I think that overall, I spend 5-6 dollars per month to be able to have cell phone access. Great plan for low minute users. Big time talkers, not so much.

T-mobile is really messed-up. They used to have free T-Zones that included ESPN, CNN and ABC. Now, the only thing left is ABC News and that only works part of the time.

I'd give “0” stars if I could. I was charged twice when trying to put minutes on my phone via the internet. First transaction said it “didn't authorize”, so I put through a second transaction. Now both went through and I was charged twice as much. I was transferred several times from customer rep to customer rep. I was on hold for 30 min. before anyone answered my call.

Have used the basic prepaid for a year with no problem except spotty coverage in some areas. But I knew that coming in as T-mobile is the smallest of the big 4. Had to deal with customer service and return an accessory that I ordered by mistake and they were very responsive. I bought the $100 /1000 minute package up front and they seemed to keep giving me bonus minutes that I didn't expect. I'm now about do my first refill so this couldn't be simpler or cheaper.

customer service was fine they spoke english and check to make sure it worked here and it did hotspot roaming but no roaming on 15$ amonth unlimited texting, net10 unlimited is a joke, prepaid debit card or unlimited talk and text.picture messenges,cekdar,7/10/2010,1,1,4,The worst ever

I've used T-Mobile prepaid for a couple of years. As long as I used it as a backup only it was fine; as soon as I started depending on it as a primary phone it got way too expensive, even at the 10c/minute rate. I'd recommend it for backup or light use only. I also found that their customer service, which used to be convenient and helpful, has become very poor: I have been unable to speak to a human, and the robot isn't programmed to answer what I need to know. They need to add a way to contact them by email; if there is one I haven't been able to find it. Trying to deal with their website is totally frustrating.

i have the prepaid unlimited with t mobile for a week now and has been great, i recommend it!!

I have been using T Mobile to go prepaid for about 5 years. We live in Southeastern MA between Boston and Providence RI. My husband sometimes has trouble getting service while on his commuter train, but other than that, this has been a really economical way to do cell service. We are not big cell users and do not text etc. so did not need thousands of minutes a month. We have three phones in the family with really very little problems. My 1000 minutes just lasted me 7 months and my husband's will last a whole year. It works for us!

Picked their prepaid service because of the apparent coverage map for southern IL (right across river from St Louis). I bought the phone plus $100 card to get the 1 yr service. Activated this morning. Coverage map is a lie. Their idea of a good” reception zone is “good luck getting any reception” zone. I will now go out and buy another phone and service and chalk it up to another of life's lessons. Wish I had come across this review site earlier”

I been using the prepaid for years. I put $100 on it and it last me almost the whole year. Tmobile texts me warnings about the expiration date, so I refill before that date and all my minutes roll over.

I manage about 5 prepaid T-mobile phones for my immediate family members and friends. T-mobile has deducted all the minutes from two of the phones to ZERO within a 45 day period. I know both users only used the phone very cautiously and they seldom use the phone except during emergency. T-mobile is not giving me any explanation. The first one maybe a mistake but TWO phone accounts went to ZERO balance? Come on. I think T-mobile is getting to be a bunch of crooks.

im about to get tmobie prepaid, unlimited. i just wanna know can you put the sim card in a different tmobile phone.? or do you have to keep the same ugly phone.

I do not recommend buying TMobile Prepaid under any circumstances. I recently did and had one of the worst experiences I've ever had. I bought the Prepaid Phone and $100 card directly from TMobile. It took me 1 1/2 hours to activate the phone and then the phone key pad would not unlock. I send back the phone and card and they will only refund me for the phone and I'm out the $100 for the card. I am totally disgusting with TMobile. DO NOT BUY TMOBILE!!!!!!

First thing you need to know is that T-Mobile does NOT care about you. They have no consideration or compassion – they just want your money. I was a loyal customer for years. Today I went online to charge my phone as I've done over 20 times. The website had an error and my card was charged, but the minutes didn't get credited. Tried the online chat – couldn't help. Tried talking to Levi, Brian (0527), Yalita (1005) and Emanuel (12578). Everyone had a different story, but after over 1 hour the bottom line was FU customer” call your credit card company to dispute the charge. We won't help you and could care less if we have wasted an hour of your time. My wife has Straight Talk. Moving there now! T-Mobile sucks!”

Hi, I just bought a T-mobile prepaid phone, I put the sim card but now I don't know what I have to do, I know I have something to do with the numbers but what? could you help me please?

Anybody notice that you can't use many of the existing features on your phone if you have prepaid with T-Mobile instead of contract? For instance, you can't adjust it to call forward after the number of seconds of your choosing (your stuck with 20 secs), nor can you have a call forwarded to a number other than the voice mail number. I find this most annoying, as I'd often like a shorter or longer ring time, AND often prefer that the ring forward to my home phone number rather than to voice mail. These feature ARE on the phone, but you can't use them (the big STOP sign comes up) if you try to activate these features. Anybody else have similar experiences where everyday setting features like these can't be used if you're on prepaid? Also, they don't make it clear that if you haven't used your 1000 minutes in a year, you only have to buy a $10 refill card to keep ALL your minutes going for another year. This seems to be a pretty well-kept secret.

MY Samsong gravity turns off when i slide it or just leave it sitting for a few minutes or if it bangs against something not my recommendation that you get it!

What a nightmare. I got a prepaid phone # and immediately started getting phone calls from a message center which clogged up my voicemail. I called t-mobile who said that they would block the #. I also blocked the # on my own. Unfortunately I continued to get phone calls. I finally had to change my phone #. Then I was told that I was charged for all of the voice mail messages which is well over 40 minutes of calls. When I asked for reimbursement, I was declined. Crappy customer service and a rip-off. I am going back to verizon.

This prepaid service has dead zones where your phone does not work in Illinois.

Just looked at the T-Mobile site and they have only 4 prepaid phones. How old is your review?

I had T mobile prepaid for years with no problems, however, I just recently had to change my phone number and called customer service to do it. My phone was frozen for weeks. I called customer support every day and they kept giving me the run around. I had a hundred dollars on the phone and now I have nothing. Somehow….someone stole my minutes. I will never do business with T mobile again.

pooooor customer service, never buy!

I have been a loyal T-Mobile customer since 2005. I had been satisfied with their customer service & service until recently. I called to get help about minutes being deducted from my phone that were not & could not have been made from my phone. The rep transferred me to tech support who then transferred me back to a customer service rep. who took an alternate number from me & told me to please hold” then hung up but never called me back. This happened twice. Finally when I called back to talk with another rep they told me all the calls appear to be legitimate and that they could do nothing for me. Done with T-Mobile for good now. T-Mobile isn't what it used to be and they are now really just a bunch of crooks!!!”

Most economical per minute pre-paid calling plan available – if you buy $100 calling card. The $100 equals 83 minutes per month for 12 months calling time at just 10 cents/minute. I have found reception pretty good wherever I go, however, at home I get only 1 bar because the cell tower is over a hill from our house with trees for obstruction. We have had 2 plans for over 3 years and are quite happy with them.

how come this concept of “money with expiration date” goes unchallenged by consumer groups and government? like, you pay them money before using any services, they can use your money right away, and if you forfeit using their services you also forefeit your money! i call this highway robbery!

Poor reception pretty much everywhere. Went to TMobile store and CSR tells me that their service sucks! Nice. Be sure to check that you get service before you buy, no point paying .10 a minute for something that doesn't work! I'm switching to a different carrier and so is everyone in my family since we only use PPD.

I've had T-Mobile prepaid for several years. You really can't beat the $100 refill for 1000 mins with a one year expiration date. And you can access some useful web sites…not bad for being free. I've traveled extensively and found the service to be about as good as other carriers I've had. The reception inside some buildings can be bad, but that is a function of the service being GSM. But the tradeoff is you can buy a new prepaid phone, stick your GSM chip in it and be ready to go. And your phonebook comes over too!

I am a light cell phone user. I bought a tmobile phone and 1000 minutes for a hundred bucks, good for a year. The problem is tmobile service coverage is the pits. I could never rely on the phone where I live and where I traveled. Their coverage maps are a total lie. Also, the roaming was to be included at no additional cost but t-mobile turned it off. Often I would have 5 bars and get message emergency calls only. I now have tracfone and it is nice to actually be able to use the phone. Not so with tmobile. Why they are still in business I cannot understand.

it was ok but pretty lame if u ask meh but its still a phone lol ……………i wont a new 1 lookin out for iny that are new………lol

eh its pretty good if you have no choice but after a while this phone kills your thumbs my thumbs now have indents the set up of the phone is annoying though the flashlight on it is tacky but pretty handy 🙂

okay my mom got me 1000 minutes on my samsung gravity and i used about 200 minutes. my mom said she was gonna get me more minutes next year, so i thought it was a pretty good deal so i decided to limit my time. anyways, i was taking an iq test cuz i had to for my school and stuff and to get the results i had to agree to the terms of service and give your phone #. so i did and they sent me a text with my pin number and then they sent me FOUR FREAKIN' ADVERTISEMENTS THAT TOOK 100 MINUTES OFF JUST FOR RECIEVING THEM AND NOT EVEN READING THEM!!! I HATE THIS SERVICE SO FREAKIN' MUCH!!! so now i have 326 minutes whereas i used to have 826 minutes just yesterday. THANK YOU TMOBILE THANK YOU SO FREAKIN' MUCH!!

T-Mobile is the best kept secret. I've been with them since they were VoiceStream on the family plan /$60 per month/ but last few years went on prepaid for $8 per month. You can't go wrong with that.

This has been the absolute worst company that I have ever dealt with. The customer service is horrible, the management is awful, and the compassion from the entire company is despicable. Starting with Lou ID# 0955170 “Coach Floor Supervisor” call center #9 will put you on hold until you run out of patience so you call another call center which in return will place you on hold again. I started this whole process a few weeks ago for my grandmother. The family bought her a pre-paid T Mobile phone which cost roughly $20 and I personally set up with $10 so she could have a way to contact her family in case of an emergency, she made one phone call, the phone went into security mode and could not access the phone from there. I called customer service and “they” including upper management admitted to having a software malfunction with in the phones software and advised me to send the $20 phone back at my expense. Which we gladly did. A couple of weeks later we get the new phone with no battery, sim card, or back. We spent many of hours trying to resolve this matter with nothing but laughter in the background of the phone conversation. And an offer of a $45 credit which will expire if you don't use it in a certain amount of time. Meanwhile we have no phone and no compassion as a pre paid user. I know this because I know of a large company that has an extensive line of phones dating back to the Nextel era that have been advised to change providers upon my request. Just because you don't have an account, you should NOT be treated the way that my grandmother has been treated for being a pre paid phone holder. I rest my peace!!! God bless and hope that those that read this follow this lead…. Its just not right and does not have any common since backing it….

If I could give them no stars or negative stars then I would. There is no such thing as a $50.00 unlimited plan from T-Mobile. More like $70.00+ and with a smartphone it's $99.00. I'm changing services right now. The only thing good about T-Mobile is their customer service. They are polite & someone is always there to assist you & talk you through whatever your problem may be but it's way too expensive to be a prepaid plan. You may as well have a contract with them if you're going to be paying so much for a PRE-PAID plan.

The new $15 unlimited text prepaid plan from t-mobile is their best kept secret! I actually called t-mobile today and they told me about the $50/mo prepaid plan, but not this one. It's perfect! I don't have to ignore texts anymore b/c of 10 cent to send, or spend $100 just to get 10 cent minutes!

jst got the new $15 unlimited text,vid,pic messaging plan with 10cent a min for all calls.ITS A GREAT PRICE AND PLAN for those who text alot an dont call much

get tmobiles prepaid $50 unlimited talk/text including email, plus roaming

While being in the US for 1 week visit, i bought a T mobile prepaid sim card and this is where the disaster started. the coverage is not as good as expected. while doing the refill over the internet, my credit card was charged twice although I didnt get any penny as a recharge. Calling the customer service to report the porblem, they listen, transfer your call to technical support, they listen, then they refer you to refill division, then you repeat the same story on and on and on… until they tell you call your bank to stop the transaction. THEY ARE REALLY SO PROFESSIONAL!!

T-mobile is the Best! $100 for 1000 min that last 1 whole year!!! Hey, that's only $8/month!!! I've been using t-mobile for 5 years!

They STOLE $60 from my account! If you don't top up EVERY month they DELETE whatever money is in there! CROOKS! SCOUNDRELS! Virgin mobile gives you 3 months to top up as a comparison and has MUCH better coverage. This one is a no brainer folks. Don't go near tmobile!!!!!!!!!!!!!!!!!

Good phone at a good price. But you cannot access your actual calls but have to trust” them that their calculations are correct. Service calls take interminable amounts of time and they don't make it easy to talk to a real person when you don't fit their cookie cutter options.”

So, after being on hold for about 30 min, a supervisor finally picked up. He told me that each of the three legs of the trip will only take 3-5 days as opposed to 3-7 and that they could give me another $30 service plan on the new phone once it arrives. When he picked up, he had no idea who I was or what my story was; he received no information from the person I called before him.

I am looking for a prepaid phone and travel some. Does T-mobile have good coverage? Does it roam so I don't lose the call or will the call drop?

Much less than meets the eye. Pros slick ads and storefronts

T-mobile is coming out with new prepaid options unlimited talk and text, with data on may 16! let the prepaid competition wars begin

Like Tracfone, T-mobile claims their prepaid phones can be activated online. This is not the case with either.I've never been able to activate a T-mobile or a Tracfone online. You have the call the toll free number. Other than that, the phone is great. Their customer serivce is WAY better than Tracfone and their employees speak English anyone can understand. My question is, why do they even bother putting online activation on their website?

Good service, cheap. I spend $100/year and get the same quality service as my wife also a T-mobile customer who spends $49/month.

on may 16 tmobile prepaid will be coming out with a unlimited text and talk plan for $50