View All T-Mobile Reviews

Every time I turn around it is time for me to reload. I can talk to someone for 3 minutes and $4 dollars will be gone off the phone. It was only intended for emergencies. I am not your typical telephone person. I just hate talking on the things, so for me to keep spending $10 dollars a week is crazy. I have to have a phone to ensure that my children can reach me at all times, but T mobile has me reluctant to pick up the phone because I know I will lose $4 dollars for one call.

Beware! Count your minutes and what you're being charged. I went to a store and bought the $100 for 1000 minutes plan, which expires after a year. The SIM card came free and I put it into my own PDA and it works fine. I had my Net10 phone number ported over within a day. The T-mobile plan was supposed to be 10 cents a minute, no matter what, no B.S., according the guy in the store, T-mobile's website, and the paperwork they gave me. I made a few calls and saw I was being charged 11 cents a minute, and also being charged whenever somebody DIDN'T answer the phone. So I called customer service who were friendly and helpful but when pressed for answer to WHY I was being over charged, finally admitted: “I don't know.” She handed the problem to “the only person in this call center who has access to fix pre-paid accounts” and told me it would be handled within the hour. Six hours later I was still being overcharged, so I called customer service again, and the problem was finally fixed because I kept pressing and pressing, asking the customer service rep for her rep ID and a ticket number for my problem and just being diligent. They fixed it in the end, and it's working okay now but I don't feel I can trust this company now and am disappointed. I only switched to T-mobile because NET10 was doing something equally sneaky with my minutes and I can't use their SIMs in my own phones. I was hoping for no more dishonest bullshit and that's what I was faced with right-off-the-bat from T-mobile. I'll say this however, their customer service is way better than NET10 and the fact I can use their SIM in my own phone without having to buy one of theirs is a big plus. And 1000 minutes for $100 expiring in a year is a great deal. JUST MAKE SURE YOU'RE ACTUALLY GETTING THAT DEAL. DO SOME MATH THE FIRST DAY YOU USE YOUR PHONE AND CALL CUSTOMER SERVICE RIGHT AWAY AND BE VIGILANT.

This company has the worse customer service I have ever seen. If you need to speak with a manager to resolve an issue they never call you back. They also promised my service would be activated within 24 hrs, yet 7 days later I still have no service. Don't waste your time with them.

although the service is fine, certain shops demand $100 for registration. what a cheet!

i have had this service for a couple of year and i really like it

Your Refill Cards are a complete hassle !! I have yet to get one that works the first time – I'm always assured by the person I buy it from that it's activated, then end up driving back to the store to get my money back after repeated trys. I always end up having to reload the card from a credit card. Waste of time !!

I have a question about the pay by the day plan… with this plan can you pay with a refill card?

The service used to be fine but lately I have been having a very hard time getting soeone on the phone that can help.

i love T-Mobile.ive been with them since 2004.back in 2004 i was on prepaid because i was too young to get into a plan so once i turned 18 i went into a T-mobile store and got into a 1 year contract with T-mobile.i'm happy with them.by the way you could use any t-mobile phone with prepaid.honestly i think T-Mobile should boost there signal strenth because wwhen i'm in a stair well i get no service.or when i'm even in a elevator there's still no reception.Verizon is the best cell phone company but i would never switch T-mobile to go with them.with Verizon you get service everywere.

Great service,strong signal in most of metro Detroit,You can save money by buying the $100 refill card it includes 1000 minutes and minutes don`t expire for one year,you can buy the $100 refill at www.callingmart.com for a discount it is only $93 and you can use coupon code ca3p-1207 or 12offtmo1031 for additional discounts,you will end up paying $90.21 for the $100 card.

Some here have said try beating 12.50 a month…my Virgin mobile phone is about 5.83 a month…for 27 minutes plus I can earn up to 75 FREE minutes a month by watching 1 minute ads on their website. Oh yeah, the phone was FREE also by ordering it in their website! Killer deal! For me, $65 dollars for the year. Sign up for automatic $15 top ups on their website, choose .20 per minute pay as you go. And you're good!

I gave up my att contract for tmobile to go,and also I had a 20% discount. A 50 dollar card will last me 4 months.Tmobile to go is the best,if you dont talk much,a 100 dollar gets you 1000 minutes,thats alot of minutes t use as you wish,and take your time with them,up to a year.that is why I like tmobile to go.

Worst customer service department I've had to deal with in 50 years!

Decent

I'm another $100 / 1000 minute a year customer, satisfied for 3 1/2 years. This was my first year of not using all 1000 minutes. Reading here has made me realize I could have gotten another full year of service with my remaining minutes, for only $10 (or is it $30). I just dropped voice service on my ATT DSL line, and am considering another T-Mobile phone, so I could keep one in the car, and one in the house.

I bought T-Mobile's prepaid plan for my mom and she LOVES it! She rarely uses her cell phone so prepaid plan works fine. Her Samsung phone works great too. Activation is easy and I can buy prepaid card almost everywhere. Yes, I understand the per minute rate is relatively expensive, but signing a two year contract for my mom will actually waste even more money in the long run. I highly recommend it!

I had Tmobile for some time. I have to say i was happy with it. the service was good and i didn`t have any problems with reception. I wish they had more minutes for the price but what can you do. I also put review of this service on yodaphone.com

8/27/08: @ David. You must have T-Mobile prepaid confused with AT&T Go Phone/Prepaid service. T-Mobile DOES NOT charge their customers for incoming calls that they do not answer. AT&T, however, does.

Excellent service and value. Reviewed prepaid plans at great length online and in consumer magazines and decided T-Mobile should be for me. Bought two prepaid phones and after ensuring the service worked well during first 2 weeks, bought two $100 cards (for $90 apiece online) to get 1000 mins for the next 1 year. Very good phone reception generally. Good phones too with nice clear bold numbers and bright screens. With economic use will end up paying about $8-9/mo. per phone vs. $42/mo per phone from VERIZON under a 2 year contract that includes limited text messaging which I never use anyway. T-Mobile has better reception and better connectivity in my area as well which is a pleasant surprise. So it's a fantastic deal and I shall stay with T-Mobile forever if this service continues with great rates. Strongly recommended!

yeah, if you read the fine print you will find out that they charge the moment you press the talk button even if your call doesn't go through so you lose a minute every time you touch your phone. The minutes are rounded and they even charge you on incoming calls you don't answer! this is stealing! I made a mistake getting into this. Yep, I never heard anything like this in my life! It sucks, the plan looks great but this detail ruins it all, you will run out of your minutes very fast. How can you charge for calls that you don't even make or receive? Wow! they figure out everything just to suck your money out of your pocket! Vampires!

I was paying a ridiculous amount of money for two cell phones for my husband and I. We don't really text and use less than one hour of talk time per month. This plan is perfect for us. The reception is great and you can't beat 10 cents a minute on a pay as you go plan.

I've had T-Mobile for 1 & 1/2 years now. I live in a remote area that doesn't get cell phone service, but it's nice to have a phone when I travel (which is infrequently). I don't think there is a more affordable plan for me. I bought $100 worth of minutes with my phone, plus two $10 refills after the first year. All my minutes carried over … I still have 990 minutes! At $10 per refill card every 3 months, there just isn't a more affordable plan for me. Reception has been great compared to other services I've used, and dependable The cheap little phone I picked out has a lot of features, good sound and really holds a charge. Before T-Mobile I used Verizon, Cingular, TracPhone, AT&T and another service which I can't remember … so I've used a lot of cell phone services – I know a little about cell phone services. In fact my first cell phone was one of the old bag” phones (I go waaay back).”

I have been searching for the perfect cell phone plan for me for months. I recently found this site, and after reading all of these reviews, I'm confident that I will be very happy with my choice of T-Mobile. Thanks everyone!

This company is rude, steals minutes and refuses to furnish any proof of minutes used. It sounds like a good deal till they rip you off and tell you tough. I would avoid this company !!

Cannot ask better! I am a Canadian resident who visit time to time the USA. Instead using my Canadian cell phone in the USA because the charge to me up to 1.75$ per minute, I fill my prepaid T-Mobile phone with a 100$ prepaid card to have 1000 minutes to spend for a whole year.

Would give 0 stars if available. HORRIBLE customer service! Go with another company such as Net10 or AT&T. Don't waste your time and money with T-Mobile.

Working well so far. Easy set-up and activation. They offer a very basic phone (no camera, music, or other extras) which is exactly what I need.

I love my T-MOBILE Phone it works great and i save alot of money with there free nights .

I've been using T-mobile pay as you go plan for several years. It saves my family lots of money! T-Mobile rocks! I'm using it on my iphone!

Terrible customer service. Very long waits on hold and when you finally get someone they're idiots and couldn't answer my questions. Got switched around to different departments, on hold again for too long and get more idiots that don't know anything. How could this be?? I was so frustrated that I sent the phone kit back and I'm back with Tracfone.

I just got T-Mobile to go today. I just ordered a blackberry 7100t on ebay a few weeks ago. I ordered the standalone SIM card for $6.99. The shipping was free and to my surprise it was 2 day air mail. I called up the number from my landline. I think you can activate it online, but just in case I activated it via phone. It is all automated, I typed in a bunch of numbers and got finally hung up and about 3 minutes later I received a text message saying that my service is up and running. I have had Virgin Mobile since 2004 and I am still going to use them for my backup phone. Whenever I went down the street to the grocery store, I got horrible reception. I just went down there tonight and I got 5/5 bars in the store. I think T-Mobile is going to be a keeper.

Brian: Do you know about the $1.00 a day plan TM has? If you switch to the $1.00 a day plan, you can talk to your family members for free. The $1 a day plan includes free mobile-to-mobile to other TM customers, free nights (7pm-6:59am) and all your other calls are 10 cents a minute. You're charged $1 ONLY on the days you use your phone. My family and I have TM prepay service, too, and we're all on the $1 a day plan. We get to talk to each other for free and since most of our friends get their wireless service from TM, we get to talk to our friends for free, too. It's great. I love TM.

yeah, if you read the fine print you will find out that they charge the moment you press the talk button even if your call doesn't go through so you lose a minute every time you touch your phone. The minutes are rounded and they even charge you on incoming calls you don't answer! this is stealing! I made a mistake getting into this. Yep, I never heard anything like this in my life! It sucks, the plan looks great but this detail ruins it all, you will run out of your minutes very fast. How can you charge for calls that you don't even make or receive? Wow! they figure out everything just to suck your money out of your pocket! Vampires!

I had T-Mobile for about a year and left in 2007 for better calling rates. I had a Sidekick II and used it for probably 90% texting, IMing, web browsing, and email all for $1 every calendar day. Customer service has always been great and signal was pretty good, too. For what I used it for, it was fantastic. I ended up needing better talking rates and switched to Virgin Mobile after them. The phone was excellent. Prepaid Sidekicks are great for those who do a lot of texting, IMing, emailing, and web browsing but little talking (15 cents a minute)(FlexPay without a contract is also a great deal for those who don't want contracts or have poor credit).

Their website advertises a T-Mobile Activation kit for $6.99. You can place the order, fill in the info, provide you credit card info ,but then, T-Mobile will not sell you the SIM card. You simply are entered into a telephone solicitor/marketing department data base and are constantly harassed with efforts to up sell. Stay away from companies that offer something that they will not sell just to get your name in their marketing database!

I've been with T-Mobile for 3 years now and love not having to be bound to some two year agreement!! The minute time is reasonable for the price of the refill card and I still get to talk on a sleek and sexy Dolce & Gabbana Razr..Beats the hell out of Virgin Mobile with their cheap @$$ ugly phones and bootleg coverage!!!! T-Mobile Rox!!!!!!!!!!!!!!!!!!!!

I'd give 10 stars for my plan if they had it. For light to medium call usage this is by far the best plan out there if you get adaquate reception in your area. The facts are $100 gets you 1000 rollover minutes [Extra 15%] & puts you on the Gold rewards plan which allows you to buy as little as $25 the next year & add minutes left over from the 1000. These minutes are then good for another entire year if you don't use them up & you obviously can add more money [minutes] at any time. Customer service is excellent & reps are very considerate & responsive. For ocassional to light usage or emergency phone this is by far the best deal & a no brainer. The plan cost me $25 bucks for an entire year this year so far & I still have 600 minutes left on my phone! Even if I had to add another 2000 minutes [15% discount] i'd still cost far less then most pre-paid & other plans out there.

been with tmobile 2years,who would have any other prepay! on this site to buy my wife her phone,great service in kentucky always tmobil

I have the sidekick $1.00 a day plan and am relatively satisfied with it . Get unlimited wed browesing text message and email. Plus 15.cent a min for voice.you can get cheaper data with att go phone but that's without voice. And tmo cs is much better. But tmo should expand their data plans to other phones besides the sidekicks. But overall a good service.

I used to like t mobile and have been a pay as you go customer for over 3 years, but I have over 770 minutes left on my plan, the phone needs to be re loaded within 2 days or I'll loose them all, and my number is not being recognized and I can not refill online or over the phone, even though it is still active and I can call the phone from my other t mobile paid plan;(

I am using T-Mobile pre-paid service for last 4 years and love it. I took another pre-paid phone couple of years ago, for my wife. I added $100/- card for each of them in the beginning, and add $10/- a year to extent unused minutes. As I use cellphone sparingly, it is best and cheaper cell phone service I can have. I use my SIM card in an unlocked cell phone.

I enjoy the service. No problems whatsoever. A customer for 3-years and bought a second pre-paid phone. The best deal is to get the $100 dollar card right from the get-go. I have average the $100 dollar a year. Yay better than a contract at $40 or so dollars a month. I do not use cellular that much to justify a contract deal. I know some others maximize their service. Again, for my needs T-Mobile is the best.

“C-Slim” stated this above, but it should be said again. Check out the coverage maps for prepaid service and notice if your area or an area you will be traveling to is an 850MHz zone. These are NOT covered by the prepaid service.

I TXT all the time, I TXT way more than i call and its rediculous!! its 10cents to send and 5 to recive…plus their prepaid phones are really crappy..

I have several T-Mobile ToGo phones. I use them as glove box phones, for when I forget my main phone. The coverage is good, I enjoy being able to use free T-Zones and for a limited use phone, I don't know of a better deal. T-Mobile now offers 3 months of service for just $10 from the start, so you can keep a phone active for as little as $40/year and then just $10/year, after you have spent a total of $100.

I love my T-mobile service. I bought a Gold card last year and got 1000 minutes for 1 year service. I use my phone approximately 75-150 minutes a month. This gives me a a year of service for less than $10.00 a month. I think that this is a great way to go without having to be on a comitted plan.

I've been using T-Mobile for over a year. The information given above for the Gold Rewards is somewhat misleading. You become enrolled in this program when then TOTAL amount spent on minutes is $100. You don't have to buy the $100 card. If you buy one $10 card a month, after ten months you'll be enrolled. (Actually sooner, since the time you get when you buy the phone is also credited toward the $100 total). Signal strength is as good as any I've tried. I don't travel much, so coverage area isn't a factor for me, but the maps they show seem competitive. The only thing I don't care for is the selection and price of the phones available. Oh sure, they're able to take ANY of their phones and make it a “To Go” phone – but you have to pay 100% of the retail price for it. The phones that monthly contract subscribers pay $79 for will cost a To Go customer $200 and up (and up, and up). I switched to AT&T just because they had a better and cheaper phone I could use. Their plan is almost as inexpensive, but I'm going to miss the one year expiration date though. I barely make over $100 worth of calls a year. 🙂

Awesome service! Their $1/day plan gives me unlimited 7pm nights and unlimited mobile to mobile

I HAVE T MOBILE IN WISCONSIN AND HAVE NEVER HAD SUCH POOR RECEPTION ON A CELLPHONE IN MY LIFE. trachphone works fine.

I have checked in on all T-Mobile Phones Even The Prepaid phones and here is the scoop! if you have regular monthly service and just need a quick phone at a low cost(to avoid contracts) just pick up a prepaid phone(if the model is right for you)then just swap your SIM card and your good to go! so as far as I reviewed T-Mobile is quite FLEXible on their phones and not so restrictive

I am very disappointed with T-mobile's Pay by the Day prepaid plan. Only two weeks after I got my phone, I have been stolen 30 minutes from my account. They paid me back eventually. But they lost my trust! The phone is for emergency only. During the two weeks after I got the phone, I haven't made any call except setting up my voicemail. But they claimed I made a call on a certain day but refused to give me the phone number. And I was told it is too late to dispute it becasue it happened a week ago. All I can say is the customer service is VERY POOR!

T-mobile's pay-as-you-go plan is the best choice for me. $100 gets me 1000 minutes and a year of service. I use my phone about three hours a month and this plan saves me over $200/yr over a post-paid (monthly) plan. I like the straightforward pricing and hope T-mobile doesn't abandon this offering in favor of a pay-per-day plan only. Also, you can find some decent phones discounted on their website. I can refill online with my debit card and customer service is very helpful.

Its great as long as you dont actually have to make a call. The coverage sucks here in the northeast. I had better coverage with my old Trac-fone!!!I just hope that when i have an emergency, (thats why i have a cell phone),that im within a hundred yards of a tower.Otherwise i might as well send up a flare.

I like the new plan that they have now with free m2m and free nights it works out great for me .

Dee: Yes, with T-Mobile you get free mobile-to-mobile AND free nights that start at 7PM and end at 6:59 AM. I'm not sure if you get free nights with AT&T.

Wow!!! I've just visited T-Mobile's website and guess what? T-Mobile has a NEW “Pay By the Day” prepaid plan. Just pay a $1.00 a day (only on days that you use your phone) and you'll get free mobile-to-mobile, free nights (7pm-7am) and all other calls for 10 cents a minute. I immediately called TM's prepaid customer service so that I could switch my plan but the csr I spoked to was shocked to hear that I knew about the plan. He told me that the Pay By the Day plan will not become available until mid-May. He said that there will be commercials on tv advertising the new plan some time next week. When I told him that the plan is already being advertised on T-Mobile's website, he was shocked about that too. He said he doesn't know why it's already being advertised when it won't become available until the middle of May. Well, I wasn't sure if he knew what he was talking about so I logged into my TM prepaid account online and switched my plan myself. Now, I only pay $1.00 a day for free nights, free m2m and all of my other calls are just 10 cents a minute. I'm going to save so much money on this plan. Who needs Verizon's expensive Inpulse prepaid when you have T-Mobile? Right?(lol) I guess TM really does listen to their customers. This is great.

A great deal for those who don't constantly chat. I've used this program for about 3 years and went gold” right away. I buy a $50 refill about every 4-5 months–try getting any other phone for 12.50 a month. If all you use your cell phone for is short calls you are throwing money away on most plans. The coverage is just OK but improving.”

I have been using the T Mobile pre-paid service for about 14 months. I really like the signal strength in my area (Atlanta NE suburbs) and the phone quality (Nokia 6130)is okay, if not great. I bought the $100 card so the cost is minimal. I do very little texting and no instant messaging so I have no concerns about those features. What does concern me is T Mobile blocking the phone's ability to receive services like traffic updates, sports scores, etc., even though they give me no ability to block unwanted text messages from spammers. I don't travel much but on a recent trip to Savannah (a 5 hour drive), I had no reception problems even when I left the interstate and traveled on back roads in rural areas for about half of the return trip. For the person who complained that their parents bought $100 cards and were out of minutes in “a couple of days;” that's using the phone over 8 hours a day! They do not need to be using any pre-paid service if they use their phones that much. I am a light user myself and, with the exceptions noted, have little complaint with T Mobile's pre-paid service. The company does have a somewhat condescending attitude toward pre-paid customers but that is an industry standard. The customer service people that I have dealt with have been unfailingly polite if not always completely helpful.

my parents have t-mobile and they buy 100 dollar cards and use their phones for a couple of days and are allready out of time. T-mobile is a money sucking service and i don't reccommend them

I've had T-Mobile To Go prepaid mobile service for about 2 yrs now and I love it, the phones, service, rates…I love everything about T-Mobile's prepaid service. I purchase the $50 refill card and the 460 minutes last for a good two months. I just purchased the Nokia 6263 and sold the other phone I was using (Nokia 6133), on eBay. Both phones work get on T-Mobile's prepaid service. T-Mobile To Go is GREAT!!!!

Very verg good for those who do not use cell phone a lot. Strongly recommend!

Fair . Network is limited and has holes in my area . Needs to add call records online (even VM has thus) and online text messaging on/off switch and mtext messaging pack options (like VM).

I have had my t-mobile to phone for 2 years. I love it, in 2 years i have only spent $250. The service is great and I have I bought my phone on the T-mobile website and I got a free $25 refill card with my Nokia phone it has an fm radio and the corded hands free headset came free with it. Sometimes they offer these specials you have to keep checking. The most important thing that i would like to say is that prepaid phones ( T-mobile, att, verizion, sprint, etc.) are not for the heavy cell phone users it is for people who don't use their phone very much MOST MOST of the time. this goes for T-mobile or any other prepaid cell phones out there. If you are a heavy user you should sign a contact for your phone. That is the reason they have better packages is because you have to sign a two year contract so they know that they are going to get their money even if you default on your contract. With prepaid you have the freedom to come and go as you please it's a convince that you have to pay for/ but with T-mobile the price is not so expensive. They have flat simple rates and no access fee, and after you spend $100 all at once or how ever you choose to get there you will be added to the gold rewards and your minutes last one year even if you only buy a $10 refill card, T-mobile is the only prepaid company that does that. Also my coverage is great.

I am a longtime communications dealer and user of various postpaid and prepaid phone services also. I have read reviews that were very good and many others, if not most, that are so horribly written…no wonder people cannot use their phones or get good customer service.

I don't really like this prepaid plan. 10$ is like 30 min. and for me it doesn't even last up for a month, i have to keep refilling it every 2 weeks. Its sucks. You cant even talk at all you get charged for every second. There is on unlimited offer. Sure its cheap but it does rip you off

HAD TO PURCHASE NEW PHONE AS OLD NUMBER WAAS GIVEN AWAY..THEY CAN DO THAT WHEN ITS NOT ACTIVE…BOUGHT NEW PHONE..COULN'T JUST BUS SIMS CARD…NOW TRYING FOR 3 DAYS TO REFILL CARD NO CAN DO ON LINE COOMES UP WITH EXPERIENCE TECH PROBLEM” TRY BACH TRIED ON 3 DIFFERENT DAYS..SENT E-MAIL REPLY “WE WILL COONTACT ARE RESOOVE IN 24 HRS…TIME HAS COME AND GONE..CALL 800 NUMBER STILL WAITING TO SPEAK TO SOME ONE..MEANWHILE I AM STUCK WITH 2 PHONES AND CAN'T GET SERVICE..ONLY TIME STORE CLERKS OR MANGER WAS HELP FILL WAS WHEN I HAD TO PURCHASE PHONE…I HAVE WARNED EVERTONE I KNOW..I WAS HAPPY TO SEE THAT OTHER HAVE HAD PROBLEMS WITH THIS COMPANY.”

I will never again buy a single minute from this “company”! I am a causal user, at best, yet they claim I used 998 minutes of my 1,000 in less than 6 months – Impossible ! I asked for a detailed Call List for the #'s to where these alleged calls were made, but they responded that they keep no such records! I said what ?! Then can they know how many minutes were indeed used & how can I, the consumer, dispute alleged or hijacked calls ?! I mean, let's face it, the calls are out there floating for anyone with tech experience & nefarious ideas to steal & we as consumsers, do have a right to dispute them! They now won't even respond, as I asked for a supervisor!

I put $50 on my phone Thursday at 3 p.m. and on Friday at 10 a.m. my balance was $13. I thought maybe I just put $10 on my phone and not $50 but nope. They stole my money!!! So when I called to complain they tried to tell me I used it all on text messaging and instant messaging. How can one person text that much in that amount of time?? I would have had to send over 300 messages!! What did I text in my sleep or something?? Come on now. I am done with this company.

I love T-Mobile To Go. After buying a $100 card minutes are 10 cents and I can take the sim card and put it in anyGSM unlocked phone that I want. Great service also.

I haven't had many problems with t-mobile to go (when I use to travel I would loose signal every now and then), though I do agree with those who say ‘free night or weekend minutes, extra minutes or discounts for loyal / long-time customers would be great. You need to know that if you use under 350-ish minutes per month ($35), often flux with monthly usage, do not use texting heavily or Absolutely Hate yearly contracts and monthly payments, you will probably like it.

Its good. Better then tracfone and virgin mobile.

I use my phone a couple of times a week so I'm averaging about $5.00 a month for cell phone use. Minutes renew for another year every time I purchase because I'm on gold status. Texting options are expensive though

After I was done with Virgin Mobile, I decided to go with T-Mobile. It looked very good, had good looking prices and phones that I knew were good like the Razr. The guy at my local mall told me there was a $30 activation fee when first buying my phone. I did not want to pay to activate my phone. The man at the booth was a very bad listener, he kept asking us if we could sign up on a contract like 8 times in the 15 minutes we talked. I found out months later there was no activation fee when buying online. So that man was no help. I resigned after a few months because I can afford a monthly contract with my phone company. I can say I would recommend T-Mobile to go, just don't ask a retailer and be sure to get a gold SIM card, you can get them off of ebay.

t mobile was fine till I tried to refill my minutes.then they told me my credit card was no good.they were very rude over the phone.went to the local office gave the same credit card every thing was fine.I just do not like there attitude.my credit card is 100%

Got tired of paying $40 a month on a contract, so I went with T-mobile's prepaid – $100 for 1000 minutes. Coverage is great, refills easy, no problem at all with the phone. I'm glad I made the change.

So far so good, I don't see anything wrong with this plan. People who curse T-mobile gave no sound reason….

i have a razr with t-mobile and it rules!

I've been on Tmobile prepaid for several years and love it. Always buy the $100 refill and it costs me a quarter of what I was paying monthly before. Internet news, sports, and stock quotes are FREE on this phone.

I have been with prepaid T-Mobile service for 5 years now and find it fantastic. I have been with Gold Rewards program and it only costs 10 cents a minute and there is not too many companies out there that offer that rate. My husband and I made a trip to South Dakota for a funeral and found that my phone and my husband's Virgin phone) didn't work there. That's the only problem I have had with my phone. I would never go to a contract again after being burned by a contract company years ago. My phone gives me extra security that I need without all the expense of paying for minutes that I would never use.

Just arrived from EU bought a WM Nokia model with 10$ free time, lasted about 3-4 min (local calls). Bought a 50$ refill; Now the phone log says 105 min total in AND out airtime and my account at t-mobile 1,25$ and 10 min. Where did my money go? I send max 3-4 sms (text) and the calls were only local, some of them were even to t-mobile free 800 number. Trying to get support from there web site give me: Server error: An unexpected error has occurred. We apologize for any inconvenience, please try again later. I dialed about 12 different numbers in the period, I recived about 9 calls, had one missed call, in total my call log lists 22 calls. I wonder if anybody would be able to explain where did the money go? Gues I'll try to call customer service tomorrow – but deff not using the mobile (though I thought it would be free). Is kind of hard recomending the compagny if they say you get arround 400min/50$ and expirience 105/60$ – right?

I think Tmobile To Go service is quite a great service but their customer service is the worst thing ever created. Get this I bought two phones paid overnight shipping because i had no phone and the darn activation codes on both phones were invalid. And every person i talked to from customer care told a different story. It has taken 11 days for them to send the new activation cards. And they said they would put overnight mail. Then i discovered that everyone lied about sending anything to me. Today i finally got a Garuntee that they would send it overnight tomorrow. But awesome prepaid service. Pray to god that something doesn't screw up when you get it. And never order anything electronic online it always smacks you in the butt.

I've had a T Mobile prepaid phone for about 3 years now. I HIGHLY recommend it. I wouldn't even think about switching to another provider or going back to a plan (no way). It's silly to pay $40 plus every month whether you use the phone or not!! This way I only pay for the minutes I actually use and there's NO risk of ever getting a $500 phone bill!! I have their cheapest Nokia phone and the sound quality is excellent, I've never even once experienced a dropped call and their customer service is excellent!!

After researching all the wireless prepaid plans I still believe that T-Mobile is the best. I've a Samsung phone with camera, etc… and it is great! Reception is great as well. Even though I only get 3 bars in my home it is more than enough to get calls out and get downloads in my phone. Reception all over the Nevada area is superb. Well done T-Mobile!

I LOVE T MOBILE I had for it for a three years and I just love it!

Cheap to buy but then expensive if you buy lower denomination cards. Minutes expire too fast. Try boostunlimited, its the best.

I have bought a t-mobile to go plan. I have made 10 calls to customer care asking them to take someone else name off my caller ID (he had the number before I) and to put my name on…I get promises that it will be taken care of and this has been going on for 4 weeks and I am totally frustrated….customer care does not care. Can anyone help me?

T-mobile is awesome, I buy 1000 min which last me a whole year and thats just little over $8 a month. Now days there are phones everywhere so I don't use my cell that much. I've been with this service for about 2 years and always had phone service in most areas. Best part is no extra fees, taxes or hidden charges, you pay for what you use.

Who buys a $10 card unless you're in a jam? That's like putting $5 of gas in your car and complaining you're always having to fill up. Buy the $100 off the bat and stop complaining. And some would have you beleive 50% of these phones just break by looking at them. That or the population is truely doomed because these people are idiots. Great service that fits my needs.

I hate my tmobile prepaid service. When I get a sim card form them some strange has my phone number. I get charge for wrong number or a miss call. I got my phone back on friday last week with a $10 card and it's lasted three days.

I love my tmobile prepaid service. If you can afford the $100 refill card I will go with that. I have had verizon wireless prepaid and did not like it. I have researched all the other companies and Tmobile still came out on top. I have not had any issues with their service. If you buy the phone it probably will be better to buy it at Walmart of Target so you know you can get your money back, and I would not recommend to add a lot of minutes at first until you know you are going to keep the phone. The minutes are not refundable.

I have a prepaid sidekick3, and i love tmobile service. they gave me 200 minutes when i activated the phone for 30 dollars, and its only a dollar a day for unlimited texting internet and email. anything betetr than that? pshh no way!

I used to be on a T-Mobile plan, which was all well and good, but now that I am forced to use the Prepaid system, I am anything but satisfied.

Read the fine print. For those that think the prepaid service has the same “quality coverage on same network as plan subscribers”, you are wrong.

I find T-mobile prepaid basic and fast to activate. I buy a pre-activated card from an auction site , made a quick call to change phone number, insert it to phone and all set. cheapest for someone like me who make the average of 1 minute of call per day. Oh, and cheapest prepaid phone out there, you wont find others as cheap as their prepaid starter kit. The phone is brand new and pretty decent quality for the price.

T-mobile Prepaid is Outstanding!!

All I can say is — Virgin is better.

I purchased a t-mobile to-go phone for $40 in October and bought $100 card so I could get the gold rewards. Soon after, my phone lost the ability to send and receive calls and T-mobile “customer service” said there was no record of my phone number or sim card. We went back and forth over the course of 2 months and, in the end, T-mobile screwed me for $100. They suck.

T mobile to go sucks. I get harrassing phone calls and they wouldnt give me a diffrent number. I bought a 369.99 dollar phone to and they didnt refund that bull crap@@@@####$$$$%%%

Because I don't live on my phone, I prefer prepaid service (cheaper for me in the long run). What I despise about T-Mobile is its apparent cutback on what web services are available through prepaid. Enough with treating us like second-class citizens! I could get a “regular” (read: overpriced) contract today, but I don't choose to waste more than $100/year for airtime. Puhleeeze! Why can't I subscribe to five-digit text message services like my stock alerts or BBC News? Jeez. I thought y'all were the customer-friendly company. Guess I'll eventually get a Crackberry and reconsider the best prepaid service for my needs.

A special separate one-star rating for the 15 minutes that I wasted trying to add minutes via the web app and the 10 minutes and bazillion characters I had to navigate before FINALLY re-upping my airtime. The web app should NEVER, EVER be that slow for customer transactions.