Rogers Issues Refunds to Customers

Rogers, one of the larger Canadian mobile companies, has announced that it will be issuing refunds to customers who were wrongfully charged for receiving premium text messages in the form of monthly subscriptions to games, quizzes, facts, horoscopes and ringtones between 2011 and 2013. According to Mobile Syrup, the Canadian Competition Bureau (CCB) has sued Rogers, TELUS, Bell and the Canadian Wireless Telecommunications Association (CWTA) for around $31 million dollars–$10 million from each carrier and $1 million from the CWTA. During a five-month investigation into the matter, the CCB found that the premium texts were missing information on how to unsubscribe or opt out of the paid subscriptions and in many cases, consumers were under the false pretense that the texts were free. Rogers will be issuing credits to both Rogers Wireless and Fido customers who were charged from third-party text message provider Jesta between January 1, 2011 and August 31, 2013, as well as for picture messages received between January 1, 2011 and September 30, 2012. Current customers who are eligible should receive a credit on their accounts immediately, and no action need be taken. Rogers is currently working on a form for past customers to file a claim. You can read more about it here.]]>