Average User Rating:
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See the rest of the 126 Boost Mobile customer reviews
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steve |
i just bought the i425t yesterday. Candy bar style, walkie talkie, web...for $40, i can go without a camera or video. i'm a tracfone user, who left sprint after a decade of service. Sprint was no problem when my job required it. I noticed i had less dropped/lost calls than my associates, who used other carriers..and the cellphone was our direct connection to the money at our job.so i stayed with sprint for that one strong point. when i left that job, i no longer needed sprint at that price per month; when reliability on the road was no longer an issue. Tracfone became the trusty line that would bring me the calls at a nominal fee;an initial large investment paid off in double minutes and yr long expiration...and since i only needed something that was simply connected to the phone system, the simple plain style didn't matter. Then i saw this Boost i425t. i thought the price was low because the guy selling them didn't know what cellphones go for these days..came back a month later, and it was still the same $40. So i bought it...and i'm finding there's more than meets the eye with this service..i didn't realize the scope of their service, for a prepay phone..and YES: without a doubt, they shrewdly cornered the market on feature packed phones and services for pay as you go customers..this ain't your granny's tracfone.. I've read all the above reviews, and plan on avoiding the mistakes my forecallers have made: using their credit cards..going online to pay, but neglecting to go online to monitor usage...surfing and playing on the phone without realizing almost every button click costs money.... I'm holding my breath and keeping my tracfone for backup, but right now, it's clear to me why boost is a frontrunner AND raising the bar of market demands and delivery..boost is like the google of cellphones...
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jorge |
i orderd the damn fone three times already..havent got a confirmation email yet...im pissed off and the customer service was nice and kewl and all but take too long sometimes and need more experience
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Chelly |
Boost doesn't do everything they say.I never got my bonus minutes,they don't try to make customers happy,and they keep you on hold to long!I only use my boost when needed on the road or out of town for the beep beep.
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Kevin |
Boost Mobile is a total ripoff. PTT is nice but think about, why use a PTT which is a one way communication when you could use the phone for free under mobile to mobile, without paying $1.00 a day. $.20 a min is truly a rip off. This is 2008 and cell phone companies are charging $.20 a min. There are no nights and weekend mins. This is just a horrible gimmick. They should be closed down!!
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Pete |
Boost Unlimited - 3/2008 Good service in Atlanta region. Coverage quality is far better than MetroPCS .
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Liz |
My husband and I have been using Boost Mobile for over a year and have had no problems. He is a truck driver and his phone has never lost service, no matter where he's gone (he's a cross-country driver). He even gets great service where the coverage map says he won't! Text messages send and are received VERY quickly. Walkie-talkie has some interference issues only every once in a while. We love Boost!
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Beagle |
we've been using Boost for 2 years and we are located out in the boonies in Northern Michigan. Keep it simple with reboosting at locale gas stations or buying the cards at wally world and using 211. No problems with the money issue. Reception up here is 90% if you stick to main expressways. But when all bars are there no problem anywhere in state or US.
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Jen |
I hate the phones. They are nothing, but junk. You can say the walkie-talkie is great when the button wants to work. They are bulky. If you live in the northern states the service is horrible. I can walk down the road and have NO SERVICE then 2 steps later have it back. They do NOT get great reception around here in Michigan. I think it all depends on where you live. I know of others that have Boost and they all hate it. It really does suck and I am not some young kid or some stupid idiot either. I know of other companies that have better service than Boost. Good Luck with it and I am going somewhere else with my phone services, but in the mean time I still have to use this.
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Jacob |
Boost was the best prepaid service around, except the service sux and the phones are pure crap and are way overpriced. PTT is a total ripoff, if it ever works
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Ken |
For the most part, Boost Unlimited is quite good at coverage and signal quality. I live in Redlands, CA, and have NEVER encountered a no-signal condition. The Motorola K3m KRZR is a sweet phone, full of features. What SUCKS the BAGS is the idiotic billing policy! Unlimited is a "prepaid" service, right? WRONG!!! If your billing cycle ends on the 6th of each month, as long as you have $55 in your account by the 6th, your service continues on, uninterrupted. HOWEVER... and this should attract the attention of the Fair Trade Commission and FCC at the LEAST, if for some reason you can't reboost the phone for a month, until, for example, the 7th of the NEXT month, meaning that the phone has been dead for 30 days, no service, GUESS WHAT? In order to have the phone turned back on, you must pay $110!!! Why in the f**k must I pay for the month the phone was deactivated???? THIS IS A SCREW JOB!!! I lost my job some time back, and couldn't pay January's $55 reboost. In March I went to the reboost store, and was told by the boost agent on the phone that it would be $165 to turn on the phone, I owed Jan-Feb and MARCH! The goddamn phone was OFF for this time! BEWARE! THEY WILL SCREW YOU OVER!
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Aussy |
I am glad I read these reviews. I'm looking to buy a pre-paid phone for a teen and I am just horrified how badly this company treats it's customers, how crappy the service is and how money is stolen right out of people's bank accounts. What in the world makes them think such business practices will evolve into any customer loyalty, say when my teen decides he's responsible with his phone, and I want to purchase a regular monthly plan? You won't see this family on your boost service! Not us (ca. 70 people we influence in our family), not our co-workers (lots & lots) and not our friends and associates (to many to count). The result of my research will be published on my myspace as well as in my work bulletin. Boost needs to boost outa here!
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michael |
i have the $1 a day chat plan,things started well, then all of sudden they started charging me for calls to my gf, she is a sprint customer. so i looked at my account activity a few days ago and it showed how before it was free mobile 2 mobile, i go to look at it 2day, and they changed all previous calls in my account activity to 10cent to make it look like i was always being charged, this is beyond a ripoff. and why the hell are there foreign customer care reps
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Amanda |
I have been on this stupid thing 4 two days. and i am so ready to kill it. It wont freakin text!!!! I can get them and all they do is get sent to my sms box and I cant reply. It doesnt even say who they are from!!
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Sammi |
After 2yrs of being a user of boost mobile I'am disappointed with theres inability to help customers when they need to
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Corra |
I'm in NYC and Boost has been good to me. They offer many options and I can choose what plans are right for me. The only thing that displeases me about Boost is their new incoming message fee. That's something new they implemented to rip us off 10 cents at a time.
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jose |
Boost is pretty much the best prepaid plans out there i researched everything. cricket also has unlimited but their network is garbage. If you think boost rips people off then go to a contract phone so you can get a 300 phone bill a month and have to pay 200 to cancel leaving you with 500 dollar debt and a burnt credit. guys use your head cmon. 50 dollar unlimited talk with long distance free. Also on the prepaid premium plan you have to make sure you dont download ringtones or send text because it will deduct the cost of the ringtone or text from your 600 minutes. your better off paying 70 flat for unlimited text and web with 600 day time minutes and free nights and weekends after 7 pm. Just giving you guys some tips.
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Bill |
I had Boost for awhile. Every other day or so, I was being charged for downloading a ringtone. At one point, I took the battery out of the phone and was still charged with downloading a ringtone. Talking with customer service was a waste of time. I challenged Boost to prove to me that I had accepted a ringtone, but they couldn't. They refused to refund my time. I subsequently took the phone back to Best Buy and got a full refund for the price of the phone and the phone minutes. I got the last laugh!!!
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Holly |
I like boost simplicity. The phone service works, if you want to use the two way radio (ptt) or the text messaging or the web its a cheap price compared to other companies. The customer service reps have always been nice, maybe a little too speedy to get you off the phone when you need tech support instead. Im pretty knowledgable about my phone and can fix simple problems on my own but I continue to have a problem with my signal strength and it saying no service quite often and being able to actually use my phone on the web as advertised for anybody's mobile web(boost included), and the capabilities that my phone supposedly has. The reps could be a little more helpful for tough issues like that instead of just pawning my problem off to Nextel Data Services, of which I have been repeatedly hung up on or being told that because Im a boost customer after being transferred to their dept.(but boost says they have to help me because its nextel's system). It is cheap but at&t has the rollover minutes and prices are getting competitive. I may be switching soon. Good Luck Boost. Hopefully you will grow up to be a big company one day.
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Leslie |
I would give Boost a five for service but a -2 for their crappy phones.I have had 2 phone already because they always break,my best friends phone broke as well. They stop charging, the media mail to send picture does not work and they dont know why, the company sends annoying messages at 4am in the morning, the phone sometimes wont dail numbers and the list goes on and on. The service is good but what good is the service if the phone does not work ?
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Armand |
07.2708 UNLIMITED Rocks !!! I had tried Boost a couple of years ago but switched to Virgin b/c of poor local receptn when placing calls not wktk. Went to WLS TOYS to compare / buy w385 or a new vm flip, rep explained the Bst plan and showed me the k1m. I was sold on the fact that this ppd unlmtd phone has evdo. Not the sporadic slow version from cricket or pocket. This is the really fast Sprint evdo. The call quality is also much better too. I hope vm gets the w385 moto phone soon.
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XtraXtra |
Boost mobile is th ebest pre-paid service by far. The Chat plan is the best deal in pre-paid. Metro PCS is a joke. The Metro PCS has a tiny coverage area. The phones metro PCS offers are worthless and so is being a metro PCS customer. They are a waste of time and money. Boost mobile offer international long distance at great rates. The have push to talk for a $1 a day. The chat plan offers free mobile to mobile for $1 a day. There phone could be better and cheaper. However the phones are solid. The customer service is amazing and the coverage area is the same as Sprint Nextel. Oh not to mention for a $1 a day you get free mobile to mobile to sprint nextel and boost mobile customers.The Push to talk charges you only if you use and the the chat plan charges ayou a $1 a day and gives you 10 cents any time.Best of all if you are on the boost mobile chat plan you get free texting. I have tried all the pre-paid phones and nothing is better then boost all around. There is no sense in wasating your money and trying other places that sound cheaper in the long run you end up spending more and you and wasting time.
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mesha |
I don't know what type of plan most of you are on with Boost, but their unlimited plan deserves all 5 stars always. And to the one who was having trouble paying your bill online, I hope that you overcame that issue because I have always paid my bill online and never had one problem or never had to have my info checked out due to FCC regulations??? Sounds like a scheme to me. But anyway, all-in-all I never have a problem with Boost. No dropped calls, good customer service, all text go through, over all good service period!!!
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ben |
Worst customer service ever. I could not even get my phone activated. After talking to them several times they said the reason my phone wouldn't work is because i had used all my minutes, even though i had not made a single call on it. Never did get it to work then i dropped it about twelve inches and I couldn't read the screen, not that it mattered.
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keoh karakol |
boost sells the worst cell phones ever made i.e.(Motorola)It amazes me that they know they have a known issue with thier phones and yet contiunue to sell them! this issue is known to motorolla phones.it is called the BOOTLOADER USB INI shame on boost for selling a phone that has known issues.The best way to put a company out of business is to not buy thier services or products.i will never buy another motorolla phone or use boost cell service again.
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spadeloc |
i also have this problem with the BOOTLOADER USB INI screen...apparent ly there is NOTHING you can do about it ( short of sending your phone to Motorola on "good faith" that they will fix it and send it back)I'm afraid to send in my faulty phone that doesnt even work, because I don't have any reason to believe I'll ever see it again...but when it DID work, I LOVED the service.
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Pissed off Boost customer |
I wish the rating had no stars. I got one of those boost mobile phones for work. I thought it was great especially since it was prepaid and it was only $1 whenever i used the walkie talkie for the whole day. THEN i started getting advertised messages for bar parties and specials at footlocker. I called customer service and they said all the could do for me was change my number since the cell numbers are recycled. Now, mind you I didn't sign up for those stupid alerts. I stopped getting them and then a few days later they hit my cell AGAIN!! and then i checked my balance and it took .10 away from me. I called customer service and they told me the "FREE incoming" policy has changed, I will have to eat the .20 for the two messages. I said I didn't sign up for those alerts. After the run around, she told me i can't control what content comes to my phone nor can i stop the messages and it would cost me $20 to change my number..(if its recycled numbers what makes you think that wont happen on the new number im given?) Worse off, the woman from customer service tells me she has the same problem with her personal boost phone. (im sure she gives herself credits tho) So now I still receive calls and text messages that are unwanted. BOOST MOBILE SUCKS!!
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kraknak |
U can't find out who my daughter is calling or who is calling her...No paper trail....Like a monthly bill... If there were...I might consider getting it...
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SpawntC |
Well i got to say Boost sucks. I have the Unlimited w385 phone is alright But my problem is that my Fiance has a boost phone as well.. the Problem is that SOMEHOW!! Her phone got shut off she still has minutes on it thats what customer service said. they also said that someone locked the phone due to the sim card being lost/stolen..I was like WTF!! that cant be i bought the sim card online on the Boost Mobile site itself. They also said that They cant do anything bout it cause the person who had the phone number b4 my girl had it locked it. My mom bought her a 50 dollar card to use on the phone and now she cant use her phone
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CT Boost Customer |
I've had Boost since 1/2005. And I'm very happy matter of fact my whole family has it. It's free to Nextel/Sprint customer and the 60.00 plan is good. They need to have three-way calling now.
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Redpatch |
Ive had service for 2 years now. I started with the C290 Unlimited service. This phone was crap I must say. But I couldnt complain about the price. I previously had Sprint and was paying about 200 a month for the same plan. I bought the W385 and have had NO problems, great coverage excellent price BUT phone selection sucks for Unlimited. If you ask me Boost is worth it.
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jasminep18 |
im glad i read this before purchasing a phone i wasnt happy with the 3 phones they have anyways they r ugly n look like a piece...
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Michael |
Company is sorry as H*&^ for telling me they can't turn off my voicemail. I don't want nor do I need it, however it still doesn't get me enough time time to make up my mind it I want to take the call or not. I haer a couple of rings and it goes straight to voicemail.
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Not Impressed |
Not impressed! I have been with boost for 3 years and regret every minute! I would receive chirps from people I didn't know and get charged! WHen I tried to sort it out with the company talk about horrible customer service more like I don't give a $H!+ attitude. they also changed their website so you can't see who has called you! I called and asked why it changed and they stated privacy issues so what is caller ID for if you can't see who has called you. As far as I am concerned they are not a customer oriented company just in it for the money!
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dan |
I have been using boost ever since Nextel killed my phones for an abysmal balance!So I have an i580 "tank" phone and I threw a boost sim in put 70 on it signed up for premium $60 plan 600 anytime nights @7pm weekends free and free incoming text. No call waiting sucks but doing the math compared to all other plans this is the best.Can go anywhere in the US where towers are and I have great reception.Its simple; get what you need.One thing though all cell companies will try to jip you some way.Gotta watch your account activity on the web which their site is great showing all calls and text charges.Have had no problems just great service and good customer service also.
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Kaleign |
Worst cell plan I've had. I've been with Virgin Mobile and Tracphone too. I am disgusted with Boost. Their phones are lousy for the price. The coverage is hit or miss in the city (of all places) and nowhere near what they promise where I live in the country. Costs per month are great, but I am on the verge of jumping ship for a better provider...even if it costs more.
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Mike G |
I gotta say, I have Boost and have for 9 months. It works fine and is very clear to understand how I am billed with the Chat Plan. Its a buck a day. And don't believe all of these fake postings on here. Its sad what some companies will do for business.
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Nae |
I have had two boost phones. They both have been great. I almost always have service even in a somewhat rural area. The first one i had for about 4 years. It finally broke at the hinges. When switching to my new one, I had no problems with customer service and I was able to keep my old number. They seem pretty durable, as I have dropped mine on many occasions. I use the prepaid cards you buy from a local retailer, such as Target. I only wish they had more of a variety of phones to choose from. Other than that, I'm satisfied.
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pizd off customer |
this phone is a complete waste of time, confusing, expensive the only good thing about it is the walkie talkie ....IF, ALL YOUR PALS HAVE THE SAME PHONE otherwise its a rip off 11-13-2008
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Bill T. |
Short version: Stay away from Boost Mobile & Motorola! Long Version: I bought a Boost Mobile Motorola i335 less than 3 month ago. It died on me today. It was working fine when I left work. I placed it on the table and found it inoperable 3 hours later. I didn't do a thing to it! The buttons didn’t work, I had messages in the negative zone (-1 messages, for example), nor could I turn it off. I took out the battery a number of times and the SIM card too. When I started it back up, it still didn’t work. I talked to two service reps, but they gave me a phone number to Boost’s Customer Care. No go. Apparently the repair / replacement division is closed 8:00pm PST despite their website's claim of "business hours, 4am PST – 11pm PST”. Now I'm out $60+ for having a piece of crap that lasted for less than three months, and will lose the "account balance" that I had. Now, because I had faith in a slip shod company, I'm without a phone. I'll never buy another Boost / Motorola phone.Sign me PO'd...big time.
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Felicia |
I Love my boost phone. I always have a desent signal and i live in the middle of nowhere! I have never been angry with the customer sevice people or any crap like you people say. I recommend boost mobile to anyone!!!!
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Tom |
My boost phone works fine with some peoples phones, but not so well with others. The service to place a call always works fine, but the texting can be hit or miss. Some people do not get half the texts i send them. Some times i get duplicates of texts that other people sent me 5 or 6 hours after i got the original message. Very poor texting. But like i said, it works 100% of the time with some other phones. wierd.
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Jason |
If you like to text a lot, then DONT GET BOOST. In some instances it takes a long time for others to receive your text message, and vice-versa. I was actually texting somebody the other day like at around 6:00 pm and for some reason they never texted back. But man was I wrong!! That person responded to my text at around 6:30 but I didn't receive it until 3:00 in the morning!!!! If they could fix that problem then great, but I was very unhappy!!
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better off |
I am so glad I read these reviews first.I need 3 phones for my tweens,but I don't need a headache along with it. Sorry that alot of people had got screwed,but thanks for the info!!
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common sense |
Out of everything I read from this site and the Boost Mobile site this looks like a great plan. I think it is VERY obvious that a pay-as-you-go plan is better for shorter time periods and other plans that you would sign up for 12 or 24 months would be more suitable for long term use.
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Ish |
I work at a cell store that sells boost mobile phones...and I have to say...the customer service for boost mobile is very good...I have to talk to them at least 3 to 4 times a day and they are very friendly and 9 times out of 10 resolve the problem with the phone. If you have teenagers who are wanting a phone for christmas...Boost would be a good phone to get. They offer unlimited talk and text for 60 dollars a month...you never have to worry about receiving a phone bill for 100 to 200 dollars for over usage of minutes...since it is unlimited.
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Lee |
Boost works very good even in the WRONG TURN areas if you know what I mean. Now only .10 a minute for basic plan. Phones do cost more but the phones are of better quality than most. Easy to add time and you only have to add every three months. NO DAILY CHARGE FOR PHONE !! I HATE the other companies who do this it is stupid and unfair.
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Desiree |
I love Boost Mobile! My husband's work phone is through Nextel so he bought me a Boost phone a few years ago. I never had a problem with getting a signal and the phones I've had with them are nice, not cheap looking like most prepaid companies I've had in the past. I just bought my tween son his very own boost mobile phone too. I also love how Boost lowered the rate to 10 cents a minute anytime! The boost mobile website is great too.
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cf |
well i have a boost mobile phone and i took out the sim card and when i put it back in the pictures were gone. i am very upset it says that i have only 54% on the free space and since i dont have any picture shouldnt it say that i have 100% free space. also when i woke up one morning my phone would not do anything and i was very up set thats why i took out the card and when i put the card back in the pictures they were gone i had a old dog on them and they are gone.. does anyone no what happened. i want them back they are the only ones i have of him i want them back:(
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guest |
boost sucks... so the dollar a day chat plan is a huge scam! lets say you buy 30 dollar boost card..you would assume you would be able to use your phone for 30 days right? nope only 29 days because on the 30th day when it takes the dollar out of your account it puts u at a zero ballance.. so every month you pay for 30 days.. but only actually get 29 days.. because you cant use your phone when it has a zero balance! this would rip off the average person twelve bucks a year! times how many people use booost!..don't believe me? call customer care...(which is terrible as well)
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guest |
Not Impressed I bought the phone for 40 bucks for christmas, then I reboosted at my local gas station. Service was not restored. I called customer service and was told that the service in Minnesota has been out for three days, but boost mobile has technicans working to restore service. what a joke.
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