If these geniuses who are on the prepaid plans would use the refill cards instead of giving out their credit card numbers (DUMB!!!) they would not have problems with erroneous charges. Guess that is too hard for some to figure out. Did you people not bother to do a little reading/research and learn how to use the service and system BEFORE subscribing? I think the problems for the most part lie with people being too dumb to use BOOST, not with the company. I have had ZERO problems in all the time I have been with BOOST and I highly recommend the service...but only to those who do not suffer from extremely limited intelligence or a total lack of common sense.

Well this what i want to say about boost! they CHEAT n LIE!!! they finished all my balance. n they said i used it!what a liesr! i think boost should be more honest n should lower the minutes to 10 cent. everything 10 cents!!!!!

Before I got virgin mobile, I had boost. Boost was a great prepaid service. Web browsing text calling all all great. One down low, there phones and marketing scheme sucks. Where not all ghetto, if you are, at least don't talk ghetto (Ex: Virgin mobile). Anyway, the problem with my phone was, I couldn't delete text messages. Once I had 100 (Which was in the 2nd month) I couldn't delete. I was like, wtf man. Called them up, they couldn't help me. Bye-Bye.

Thinking about getting this service again, but dunno yet, i'll see :]

- HXaX

THANKS FOR THE GREAT REVIEW DALE! NOW MOST OF WHAT YOU PEOPLE ARE COMPLAINING ABOUT, IS BOOST POLICY. YOU MUST GO THROUGHT A VERICATION PROCESS TO USE A CREDIT CARD AND SOMETIMES THERE ARE SYSTEM OUTAGES THAT AFFECT YOUR SERVICE AND BOOST TECH TEAMS TRY THEIR BEST TO FIX THOSE OUTAGES AS QUICKLY AS POSSIBLE. NEXT, BOOST CAN NOT GURANTEE THEIR SERVICE FOR A NEXTEL PHONE. IF YOU WANT BOOST SERVICE THAN YOU SHOULD PROBABLY SHELL OUT THE 29.99 AND BUY A i415 PHONE, INSTEAD TRYING TO SAVE A FEW BUCKS AND USING YOUR OLD NEXTEL PHONE.
YES REBOOST CARDS ARE NON-REFUNDABLE. THAT IS BECAUSE THE STORE WON'T TAKE YOUR CARD BACK. IF LEFT UP TO BOOST THEN YOU WOULD GET YOUR MONEY BACK BUT THE STORE YOU BOUGHT YOUR CARD FROM WILL NOT REFUND YOU MONEY. SO DON'T CALL BOOST EXPECTING A CREDIT WHEN YOUR PROBLEM IS WITH THE STORE. THAT ALSO GOES FOR THOSE OF YOU WHO CAN'T FIND A STORE TO BUY A REBOOST CARD. THERE IS A STORE LOCATOR A BOOSTMOBILE.COM THAT WILL TAKE YOUR ZIP CODE AND TELL YOU EVERY BOOST RETALIER WITHIN 15 MILES OF YOUR LOCATION.
IF YOUR WALKIE TALKIE DOESN'T WORK AFTER YOU REBOOST IT IS BECAUSE YOU BECAUSE YOU HAD LESS THAN A DOLLAR ON YOUR PHONE. SO MAYBE YOU SHOULDN'T WAIT UNTIL THE LAST MINUTE TO REBOOST AND CALL AND COMPLAIN ABOUT YOUR WALKIE TALKIE NOT WORKING.
I ALSO HAD A PROBLEM WHEN I TRIED TO DOWNLOAD THE SONIC GAME. THERE WAS A SYSEM OUTAGE AND WAS INFORMED THAT IF I DOWNLOADED IT AGAIN I WOULD BE CREDITED THAT AMOUNT FOR THAT DOWNLOAD AND I WAS BECAUSE THEY DON'T CHARGE FOR DUPLICATE DOWNLOADS. SO WHY DON'T YOU TRY BUYING THAT SAME GAME OR RINGTONE AGAIN BEFORE YOU CALL SOME POOR REP COMPLAINING ABOUT YOUR PHONE PROBLEM.
IF YOU HAVE ANY QUESTIONS WHY DON'T YOU CALL A BOOST REP BEFORE AND DO A LITTLE RESEARCH BEFORE SPENDING YOUR HARD EARNED MONEY ON A PHONE.
ALSO THIS IS A PRE PAID SERVICE IF YOU DON'T WANT THIS SERVICE. WHY DON'T YOU GO SIGN A CONTRACT AND SHUT UP.

ive had boost mobile for 4 months and damn theyre good!~!=]

my unused minutes rollover and i get good service everywhere i go..and i live in california

best cell phone company EVER!!!!!!

I have been using boostmobile for about 3 years now and i think they are great..i mainly use the walkie talkie and thats it, hell $1.00 to talk all day, cant beat it. I would recommend boost to anyone!!

its cool the only problem... theres always something wrong wit my phone, speaker bust, battary dont work, wont turn on now that part is crazy... but i cant switch my plan cause im happy

BOOST mobile - perfect name!

BEWARE!

They boosted $90+ out of my account 'cause I was 6 hours late on reuping.

Don't let the hip-hop act fool ya!

These people are REAL criminals...

my boost phone wont get service and i just got it

Boost sucks! they boost people out of their money - that's about it!! Since September, 2007, problems continued to go unresolved. We had problems activating the phone, customer service never did what they said they would do, they ended up cancelling our account even though we had over 3 more weeks prepaid!! They said "someone" called and reported the phone stolen! When we tried to assure them that, no, the phone is not stolen, no, we did not call to cancel . . . they simply would not assist us and basically told us we were out of luck!! And then, after all that, I just received $130.00 worth of charged against my credit card - 3 weeks after they cancelled the phone service. Their customer service reps are the worst I've ever had to deal with. They are completely uninterested in helping you and will take as much money from you as possible. Then, when you complain, it's your problem! Did I say, they suck? Well, they do!

Since they have change their system it has gottan much worse when applying more time to the phone it may go to your plan and it may not I have estmated that since boost has change their system there loosing about 5 to 10 custormers a day boost is just like the rest start out good but end up weak

I got the pay-as-you go and added $50 when I activated it. After 6 calls I had to re-boost. So I called my bbay and said she talk to much, then I looked at the duration of the calls and found out that i was robbed blind. My lady put $50 back on my account because she felt bad, the rep tried to persuade her to go with the most expensive plan and told her that the rest of the stuff is just crap so we'r wasting our time and bet yall spend over $250 this monthand called her stupid. I can't fool with booost any longer, so IU'm headed back to At't as much as I dislike those Richards!!!!!

Well, I have had my Boost Phone for 2 years as of this month.The phone started out good then about two months ago I put money on it online like I usually do and it triple charged me!!!That's right!!!. When you call its being pput on hold and back and forth and we need all your info to do a chargeback. That was two months ago. Still no credit to my account.My bank finally told me that I can do a dispute through them. I will probably never see my money.If anyone gets these phones buy your card at a retailer .The will cheat you on your minutes.Also ,mysteriously my SIm card died and I was told that I would have to purchase a new one and they would have to reprogram my phone. NOT!! I am also filing a complaint wit BBB.Most places would credit you asap not these a$$holes.Watch your money people these guys WILL rip you off!!!

Becareful! I got duped by their website and tech support people that their prepaid phones support international SMS text messaging. I called up tech support and researched their website to find out if their prepaid phones support international SMS text, and they said they do. After getting one of their prepaid phones, I found out it doesn't!! The support person that I talked to after I got one of their prepaid phones told me that they don't support international SMS text.

1-1-08. The only problem is they won't take my credit card unless they can verify my name, address & SSN via public record. They say it's FCC rule. Why do they need to verify my social security number through public record when I just want to pay for service? They said because it's FCC policy. I have the unlimited plan not pre-paid and not many store carry unlimited refill cards. They should add a feature on their website to pay bills. Why to they make it so hard to for me to pay them?

Terrible. No service half the time, bulky phone and not easy to use menu

I like so far bt not really now I want a new cell

Hate the chirp, not cheap, lost money, very little service, Not worth the aggravations.
But nice web site whoopi!

activation process took me 2 hours just to talk to someone. they also close early so call before 1030 pm

Good svc! like the walkie-talkie. that's pretty much all i use it for. once in a while i talk to people on the cellphone part.

Can I give no stars? Boost has "system issues" on a frighteningly regular basis. At LEAST once a month my phone is down for hours if not days at a time, which Boost never reimburses their customers for. I set my account up to be paid automatically monthly by credit card. They forgot to take my payment, even though the money was there, two months in a row, which resulted in my phone being cut off for more than 24 hours and me having to make phone calls lasting over 30 minutes to their rude customer service people to get it straightened out each time. I have never called them that I have not had to hold for at least 15 minutes. Clearly, they have many more customers than they can handle, but instead of fixing their problems and trying to make the customers happy, they spend a fortune advertising for new customers to replace the ones like my friends and I who are leaving.

So glad that I found this page before purchasing a Boost phone and plan.

First, I am disappointed with the limited selection of phones under the Boost unlimited monthly plan.

I can easily see how the pay-as-you-go plan can add up quickly. So the unlimited plan seemed like the ideal solution.

I have taken my time to research several pay-as-you-go cell phone providers and each have their downfalls.

I want a cell phone, but I am not willing to deal with unexplained outages, lost minutes, poor customer service and more to get one.

Is it too much to ask for a prepaid cellphone compaany that actually lives up to its product expectations.

I will do without a cell phone until I find a company that cares about delivering great service, and providing even greater service when they fail to live up to that promise.

I am very disappointed with the customer service over the phone as I reboosted my cell. I was given a total including taxes and gave me credit card number and was informed I had been reboosted. This evening my car broke down on the interstate and when using my cell was told I had no funds on my account. I sat in my car for 4 hours until I got help and am home at 6am. I being a female was never more scared for my safety. I was informed by your company that I was 55 cents short on my payment. I didn't give the sales person the amount to debit my credit card he told me and I gave him the card and access. I am so upset and am now not only unable to work today in one hour from returning home having no sleep but am still shacking from the trauma of this entire event. I have talked to the manager on staff today and he was only able to say that he would credit my account the 55 cents and I can now use my cell. The ask of service and concern for such an error on the part of the person who debited my credit card that in no way was my fault and cost me a night of sheer terror and loss of work as I have had no sleep being as I upon returning home with only 1 hour before my day schedule for work and nerves on edge as I am still shaking from this event. I would have thought your company would have credited my account for the month and at least been sympathetic in dealing with my situation and at least apologized for the mishap regardless of the fact that who I spoke to not being the person responsible being as all who are employed by your company represent the company would make a reasonable attempt to make an effort to make me feel as though I am a valued customer and important enough to make an attempt to do something to make me feel better about this and treat this error on your part with a reasonable refund or credit for the month to keep my account with your company and see that your customers are happy and valued.
You offer a very good value with your service all except for the care and compensation to your customers when you make a mistake that is in no way shape or form the actions of the customer and your disinterest in making any efforts to compensate for the distress and harmful situation you have inflicted upon a female who depends on this service for not only convenience but safety measures having a cell phone for emergency purposes when in distress and need 911, police assistance or aide from her husband to be safe in an emergency.
Your customer feared for her life this evening and you let me down when I needed you the most and was the main reason for getting a cell in the first place!!!!!!!!

i just bought the i425t yesterday. Candy bar style, walkie talkie, web...for $40, i can go without a camera or video. i'm a tracfone user, who left sprint after a decade of service. Sprint was no problem when my job required it. I noticed i had less dropped/lost calls than my associates, who used other carriers..and the cellphone was our direct connection to the money at our job.so i stayed with sprint for that one strong point. when i left that job, i no longer needed sprint at that price per month; when reliability on the road was no longer an issue.
Tracfone became the trusty line that would bring me the calls at a nominal fee;an initial large investment paid off in double minutes and yr long expiration...and since i only needed something that was simply connected to the phone system, the simple plain style didn't matter.
Then i saw this Boost i425t. i thought the price was low because the guy selling them didn't know what cellphones go for these days..came back a month later, and it was still the same $40. So i bought it...and i'm finding there's more than meets the eye with this service..i didn't realize the scope of their service, for a prepay phone..and YES: without a doubt, they shrewdly cornered the market on feature packed phones and services for pay as you go customers..this ain't your granny's tracfone..
I've read all the above reviews, and plan on avoiding the mistakes my forecallers have made: using their credit cards..going online to pay, but neglecting to go online to monitor usage...surfing and playing on the phone without realizing almost every button click costs money....
I'm holding my breath and keeping my tracfone for backup, but right now, it's clear to me why boost is a frontrunner AND raising the bar of market demands and delivery..boost is like the google of cellphones...

i orderd the damn fone three times already..havent got a confirmation email yet...im pissed off and the customer service was nice and kewl and all but take too long sometimes and need more experience

Boost doesn't do everything they say.I never got my bonus minutes,they don't try to make customers happy,and they keep you on hold to long!I only use my boost when needed on the road or out of town for the beep beep.

Boost Mobile is a total ripoff. PTT is nice but think about, why use a PTT which is a one way communication when you could use the phone for free under mobile to mobile, without paying $1.00 a day. $.20 a min is truly a rip off. This is 2008 and cell phone companies are charging $.20 a min. There are no nights and weekend mins. This is just a horrible gimmick. They should be closed down!!

Boost Unlimited - 3/2008
Good service in Atlanta region. Coverage quality is far better than MetroPCS .

My husband and I have been using Boost Mobile for over a year and have had no problems. He is a truck driver and his phone has never lost service, no matter where he's gone (he's a cross-country driver). He even gets great service where the coverage map says he won't! Text messages send and are received VERY quickly. Walkie-talkie has some interference issues only every once in a while. We love Boost!

we've been using Boost for 2 years and we are located out in the boonies in Northern Michigan. Keep it simple with reboosting at locale gas stations or buying the cards at wally world and using 211. No problems with the money issue. Reception up here is 90% if you stick to main expressways. But when all bars are there no problem anywhere in state or US.

I hate the phones. They are nothing, but junk. You can say the walkie-talkie is great when the button wants to work. They are bulky. If you live in the northern states the service is horrible. I can walk down the road and have NO SERVICE then 2 steps later have it back. They do NOT get great reception around here in Michigan. I think it all depends on where you live. I know of others that have Boost and they all hate it. It really does suck and I am not some young kid or some stupid idiot either. I know of other companies that have better service than Boost. Good Luck with it and I am going somewhere else with my phone services, but in the mean time I still have to use this.

Boost was the best prepaid service around, except the service sux and the phones are pure crap and are way overpriced. PTT is a total ripoff, if it ever works

For the most part, Boost Unlimited is quite good at coverage and signal quality. I live in Redlands, CA, and have NEVER encountered a no-signal condition. The Motorola K3m KRZR is a sweet phone, full of features.

What SUCKS the BAGS is the idiotic billing policy! Unlimited is a "prepaid" service, right? WRONG!!! If your billing cycle ends on the 6th of each month, as long as you have $55 in your account by the 6th, your service continues on, uninterrupted. HOWEVER... and this should attract the attention of the Fair Trade Commission and FCC at the LEAST, if for some reason you can't reboost the phone for a month, until, for example, the 7th of the NEXT month, meaning that the phone has been dead for 30 days, no service, GUESS WHAT? In order to have the phone turned back on, you must pay $110!!! Why in the f**k must I pay for the month the phone was deactivated???? THIS IS A SCREW JOB!!! I lost my job some time back, and couldn't pay January's $55 reboost. In March I went to the reboost store, and was told by the boost agent on the phone that it would be $165 to turn on the phone, I owed Jan-Feb and MARCH! The goddamn phone was OFF for this time! BEWARE! THEY WILL SCREW YOU OVER!

I am glad I read these reviews. I'm looking to buy a pre-paid phone for a teen and I am just horrified how badly this company treats it's customers, how crappy the service is and how money is stolen right out of people's bank accounts.
What in the world makes them think such business practices will evolve into any customer loyalty, say when my teen decides he's responsible with his phone, and I want to purchase a regular monthly plan?

You won't see this family on your boost service! Not us (ca. 70 people we influence in our family), not our co-workers (lots & lots) and not our friends and associates (to many to count).

The result of my research will be published on my myspace as well as in my work bulletin.

Boost needs to boost outa here!

i have the $1 a day chat plan,things started well, then all of sudden they started charging me for calls to my gf, she is a sprint customer. so i looked at my account activity a few days ago and it showed how before it was free mobile 2 mobile, i go to look at it 2day, and they changed all previous calls in my account activity to 10cent to make it look like i was always being charged, this is beyond a ripoff. and why the hell are there foreign customer care reps

I have been on this stupid thing 4 two days. and i am so ready to kill it. It wont freakin text!!!! I can get them and all they do is get sent to my sms box and I cant reply. It doesnt even say who they are from!!

After 2yrs of being a user of boost mobile I'am disappointed with theres inability to help customers when they need to

I'm in NYC and Boost has been good to me. They offer many options and I can choose what plans are right for me. The only thing that displeases me about Boost is their new incoming message fee. That's something new they implemented to rip us off 10 cents at a time.

Boost is pretty much the best prepaid plans out there i researched everything. cricket also has unlimited but their network is garbage. If you think boost rips people off then go to a contract phone so you can get a 300 phone bill a month and have to pay 200 to cancel leaving you with 500 dollar debt and a burnt credit. guys use your head cmon. 50 dollar unlimited talk with long distance free. Also on the prepaid premium plan you have to make sure you dont download ringtones or send text because it will deduct the cost of the ringtone or text from your 600 minutes. your better off paying 70 flat for unlimited text and web with 600 day time minutes and free nights and weekends after 7 pm. Just giving you guys some tips.

I had Boost for awhile. Every other day or so, I was being charged for downloading a ringtone. At one point, I took the battery out of the phone and was still charged with downloading a ringtone. Talking with customer service was a waste of time. I challenged Boost to prove to me that I had accepted a ringtone, but they couldn't. They refused to refund my time. I subsequently took the phone back to Best Buy and got a full refund for the price of the phone and the phone minutes. I got the last laugh!!!

I like boost simplicity. The phone service works, if you want to use the two way radio (ptt) or the text messaging or the web its a cheap price compared to other companies. The customer service reps have always been nice, maybe a little too speedy to get you off the phone when you need tech support instead. Im pretty knowledgable about my phone and can fix simple problems on my own but I continue to have a problem with my signal strength and it saying no service quite often and being able to actually use my phone on the web as advertised for anybody's mobile web(boost included), and the capabilities that my phone supposedly has. The reps could be a little more helpful for tough issues like that instead of just pawning my problem off to Nextel Data Services, of which I have been repeatedly hung up on or being told that because Im a boost customer after being transferred to their dept.(but boost says they have to help me because its nextel's system). It is cheap but at&t has the rollover minutes and prices are getting competitive. I may be switching soon. Good Luck Boost. Hopefully you will grow up to be a big company one day.

I would give Boost a five for service but a -2 for their crappy phones.I have had 2 phone already because they always break,my best friends phone broke as well. They stop charging, the media mail to send picture does not work and they dont know why, the company sends annoying messages at 4am in the morning, the phone sometimes wont dail numbers and the list goes on and on. The service is good but what good is the service if the phone does not work ?

07.2708 UNLIMITED Rocks !!! I had tried Boost a couple of years ago but switched to Virgin b/c of poor local receptn when placing calls not wktk. Went to WLS TOYS to compare / buy w385 or a new vm flip, rep explained the Bst plan and showed me the k1m. I was sold on the fact that this ppd unlmtd phone has evdo. Not the sporadic slow version from cricket or pocket. This is the really fast Sprint evdo. The call quality is also much better too. I hope vm gets the w385 moto phone soon.

Boost mobile is th ebest pre-paid service by far. The Chat plan is the best deal in pre-paid. Metro PCS is a joke. The Metro PCS has a tiny coverage area. The phones metro PCS offers are worthless and so is being a metro PCS customer. They are a waste of time and money. Boost mobile offer international long distance at great rates. The have push to talk for a $1 a day. The chat plan offers free mobile to mobile for $1 a day. There phone could be better and cheaper. However the phones are solid. The customer service is amazing and the coverage area is the same as Sprint Nextel. Oh not to mention for a $1 a day you get free mobile to mobile to sprint nextel and boost mobile customers.The Push to talk charges you only if you use and the the chat plan charges ayou a $1 a day and gives you 10 cents any time.Best of all if you are on the boost mobile chat plan you get free texting. I have tried all the pre-paid phones and nothing is better then boost all around. There is no sense in wasating your money and trying other places that sound cheaper in the long run you end up spending more and you and wasting time.

I don't know what type of plan most of you are on with Boost, but their unlimited plan deserves all 5 stars always. And to the one who was having trouble paying your bill online, I hope that you overcame that issue because I have always paid my bill online and never had one problem or never had to have my info checked out due to FCC regulations??? Sounds like a scheme to me. But anyway, all-in-all I never have a problem with Boost. No dropped calls, good customer service, all text go through, over all good service period!!!

Worst customer service ever. I could not even get my phone activated. After talking to them several times they said the reason my phone wouldn't work is because i had used all my minutes, even though i had not made a single call on it. Never did get it to work then i dropped it about twelve inches and I couldn't read the screen, not that it mattered.

boost sells the worst cell phones ever made i.e.(Motorola)It amazes me that they know they have a known issue with thier phones and yet contiunue to sell them! this issue is known to motorolla phones.it is called the BOOTLOADER USB INI shame on boost for selling a phone that has known issues.The best way to put a company out of business is to not buy thier services or products.i will never buy another motorolla phone or use boost cell service again.

i also have this problem with the BOOTLOADER USB INI screen...apparent ly there is NOTHING you can do about it ( short of sending your phone to Motorola on "good faith" that they will fix it and send it back)I'm afraid to send in my faulty phone that doesnt even work, because I don't have any reason to believe I'll ever see it again...but when it DID work, I LOVED the service.

I wish the rating had no stars. I got one of those boost mobile phones for work. I thought it was great especially since it was prepaid and it was only $1 whenever i used the walkie talkie for the whole day.

THEN i started getting advertised messages for bar parties and specials at footlocker. I called customer service and they said all the could do for me was change my number since the cell numbers are recycled. Now, mind you I didn't sign up for those stupid alerts.

I stopped getting them and then a few days later they hit my cell AGAIN!! and then i checked my balance and it took .10 away from me. I called customer service and they told me the "FREE incoming" policy has changed, I will have to eat the .20 for the two messages. I said I didn't sign up for those alerts.

After the run around, she told me i can't control what content comes to my phone nor can i stop the messages and it would cost me $20 to change my number..(if its recycled numbers what makes you think that wont happen on the new number im given?)

Worse off, the woman from customer service tells me she has the same problem with her personal boost phone. (im sure she gives herself credits tho)

So now I still receive calls and text messages that are unwanted.

BOOST MOBILE SUCKS!!