Average User Rating:
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Valleybabes |
Just for Tony...takes a ghetto to know a ghetto, besides cricket is way too good for you loser!
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iLOVEmyCELL |
Wow!! has anyone seen Cricket's new Nokia Slider? Well if you haven't, it is sweet! It is almost like the Chocolate phone but better(well in my opinion).I love it.
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Cricket is cool |
I love it. Best phones ever. The neon grren color is cool.
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Chaos |
I've heard a lot about Cricket and I honestly love it. It's affordable and I don't have a Cricket phone yet, because I have to wait about a year with my stupid Verizon phone before I can get a Cricket phone.
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Luis |
Looks like cricket has a very limited phones selection. ugly phones!
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Jiminy cricket |
Zippity-do-dah, zippity-eh...my oh my, what a wonderful day. pleanty of sunshine heading my way. Zippity-do-da, zippity-eh!
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sabgirl431 |
I love my Cricket phone. Granted, I don't leave my calling area so if you want to travel a lot, you may not like it. But I've never had a problem and think they're great. I pay by debit from my checking account so I never forget a bill. And the coverage here in Macon, Georgia is great. Never drops a call. Five stars.
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constance |
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DJB5617 |
I WISH CRICKET WOULD COME TO ILLINOIS IT IS ONE OF THE BEST SERVICES OUT THERE WITHOUT THE HASSLE OF A CREDIT CHECK AND ENORMOUS DEPOSITS. CHICAGO
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martina zepeda |
I have had my phone for two weeks and I am already having trouble. and custermer service says they cant help me.What kind of crap is that.
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SUSAN RIOS |
I love my Cricket phone. It serves its purpose and there are NO SURPRISES when I pay my bill every month. I'm sure you know what I mean.
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RonnyH |
As a cricket dealer , I love the service and phone selection. I've had nothing but great responses from customers and enjoy the unlimited everything. All wireless providers should take a note!
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alex |
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Sherry |
To Tony, I'm glad ghetto people are getting smarter. Contracts are a scam. I've had things added to my contract that I did not order and even had to pay for minutes that I know I did not use. I'm tired of getting robbed blind. I am a ghetto person, for that matter, that has a no hassle phone and I love it. Take note upper class dum dum.
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GhettoPersonWithBadCredit |
I love cricket. Tony...being the higher class that you are...I am sure you don't mind paying 100 bucks a month for the same services i get for 45. Verizon loves idiots like you.
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LeLe |
To Sherry & GhettoPersonWithBadCredit, WAY 2 GO!!!
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Sherry |
Talking about Ghetto People that is not the way to act. It is about being smart. And being responsible. I don't have a cricket phone as of yet, but I am getting one. I do have a prepaid freedom phone.
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iloveCRICKET! |
Cricket is the greatest phone service I have ever used.It is totally awesome!There are stylish phones and trendy accessories! Cricket Cell phones rock!! Stop counting Gooo Cricket!!
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Jacob |
CRICKET HAS THE SUCKIEST PHONES AND WORST SERVICE I HAVE EVER ENCOUNTERED IN A CELL PHONE PROVIDER!
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PhxBound |
Seems to be a very limited coverage area and extremely small product line. I'd rather have T-Mobile...least they work where I travel.
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cynthia |
CRICKET is the worse, by far, phone service I've ever experienced. I thought MetroPCS customer service was bad, wait until you need help with Cricket. You will be begging to go back to anyone besides Cricket. WHATEVER YOU DO, DON'T BUY CRICKET BECAUSE AS SOON AS YOU HAVE A PROBLEM, THEY WILL BEGIN TO DISAPPEAR. THIS IS THE WORSE PHONE COMPANY AROUND.
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Paul |
Bought a phone for $200.00 and would not charge...phone always died. Customer service was horrible. Did nothing for me. Waste of time, waste of money...went with Cingular.
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Bob |
I bought a phone (Motorola) paid over two hundred dollars!! It would not stay charged. Took the phone back and Cricket people told me to send it in to corporate. Great! now what am I supposed to do. Glad I'm not in a contract! Through phone in garbage. Went with Verizon. Don't go through Cricket!!!!
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Cricket User |
OK. Cricket is NOT horrible, I love it. It has great service and the phones are cool. I hate every other typr of phone service because they put you into a contract, which is sooo dumb. That's why I love Cricket. They dont have any contracts and there are sweet phones. The green color is awesome. I WOULD NEVER USE ANY OTHER TYPE OF CELL PHONE EXCEPT CRICKET !!!! They are the best phones ever;I'm not kidding
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Mike |
So far I have had my phone for 2 months, the phone itself seems pretty good (Motorola Slvr) and the reception service on the phone seem decent enough. I purchased my phone and plan online saving 20 bucks on the phone and getting first month free. A great deal. Right when I received my phone, they had given me the wrong area code phone number, so those without cell phones would have to call long distance. I had to take it to a local Cricket shop to have it changed. Next they had sent a letter with the phone saying I was automatically placed on automatic bill pay, but that turned out not to be the case. I used their online system to set it up and it didn't work the first time, so I had to set it up again. In the beginning they shut off my phone because I assumed automatic bill pay would work and didn't, when I paid online my service was reactivated in a half hour, but they were charging me a fee for turning it on again. I called a customer service rep who I explained the situation to, he said he could remove it from my bill as a courtesy. I was grateful and ensured bill pay was set up and working. As I reached the end of my second month, I noticed my online account still said I needed to pay the fee, I called customer service again and they said that I didn't need to worry about it. I asked that they update the account to reflect what they are telling me and they said it will be. I am really debating whether I should have purchased this phone at this point.
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Marilyn |
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Kym |
Bought Cricket for myself and my husband. We had to replace my husbands phone within two months because it wouldnt charge. mine started messing up 2 months ago 4 months in cause it wouldnt charge anymore either. Got pissed and filed a complaint with bbb, all of a sudden I got a new phone and the $35 we never got returned was returned along with a months free service for both of us. Heres some tips. Cricket has a gaurantee on your phone. they will charge you 45 and give you sa new phone and when they check the phone and see that it is under warranty they return $35. And keep ten for the shipping. But You have to stay on them about it. Also the phones for 119. Youc an get them for seventy if you leave off the bundle pack. Thats what I did with the Ut star com. Service is good if you get a good phone your set.
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CRE |
I had cricket for a few months. I paid my bill and they tried to charge me again, then they cut off my service wanting more money. I told them where they could stick their phone.
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lauren |
i am ging to get a cricket phone and i hope it works. I have heard that it is great but...... illo see for myself.
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Maritza |
I was so sure of getting cricket then i got online and came here saw the reviews and said OMG now i dunno if its such a good idea.So stop lying ppl is it good or bad simple as that ur confusing the crap out of me
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Memphis |
Cricket do have a nationwire coverage, with the $60.00 plan you get I think 300 minutes roaming and you still get the unlimited plan as usual. Cricket is the best thing if you dont do a lot of business traveling Cricket is for you!!
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Michael ENnis |
The phone service is great but I am on line trying to pay my bill and am completely stumped
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JD Sebastian |
I purchased a Cricket Phone and service plan 3 months ago. It has been the worst decision I have made in LONG TIME. I have way to many drop calls 2 tonite while not moving and this is on a new phone well within the service plan coverage area almost the middle. You can not get any support. They send you through a maze of phone calls select a number for way to long. The tech that set up my account must have entered my soc security number wrong as it will not work on the automated system. When I went in to where I bought it they gave me a number to call. Not much help. Then I decided to go ahead and pay my bill when they charged me $3,00 just to pay may bill in their building. Not to mention .50 cents just to sendf a paper bill. Well they may think they have the electronic system worked out but they do not have it no where near. I paid about 200. for my new phone and went I went to the other branch trying to get help thet had the exact same phone for $80.00. I finally waded through all the numbers and a person from a foreign country answered the phone and got madand rude at me when I ask for a supervisor because I could not understand the first word she was saying. Naturally the supervisor assured me the problem would be taken care of promptly that was 3 months ago and still all of the same issues. If they have a hidden charge of any kind they should notify you and if you disagree you can go elsewhere. I was not notified of these hidden charges and I am sure their is more. Sorry to say if I do not have some improvem ment in service by the first of the year I will be changing phone companies and service. No one at this company apparently cares about service and they are very Cold and impersonable. This is being very kind. I would not recommend this service right now to anyone as you could pay a cheap rate but if you can't talk on the dependably any price is to high.I guess the old saying you get what you pay for is true they say they are cheap and They are right but not cheap in price but quality and service.
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liz |
Cricket customer service i can't believe there is nothing that is done when one of there customers is using there cricket service to do phone harrasment with there service, it is just not right.
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Wary Consumer |
I am doing my research before purchasing a cell phone plan. Cricket was my first choice. After reading the reviews listing customer service, phone and billing problems I have decided to go with another company. Cricket, you are loosing potential customers. Listen to your current clients, fix your technical issues, hire more customer service reps, expand your coverage area or offer an unlimited roaming plan and reconsider your billing fee practices. If Cricket improves their customer service I will reconsider them again. Until then, I will go with a more reputable company
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Drew |
Worst Service ever. In short, charged me for a service that was unused for over 3 months, attempted to charge me more to resolve the issue. I have spent easily 20 hours on the phone to try and get my money back from them, that they admittatly owe me. Still no $ and it has been 5 months. All friends and family members have left thier service after they have heard how they do business. They acknowlege your issue but will do nothing to solve it. Good luck.....
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J. Munoz |
Ok...If you go into the service not expecting the world you can be nothing but satisfied with Cricket's service. They offer affordable rate plans with unlimited calling and text. I switched from Verizon and am saving almost $100 a month and receive great coverage. The 800 number is a downfall but I was able to receive the help I needed in the store. The wait was longer than I had expected but it is worth it to me for the money I save. My only advice is to make sure you are fully aware of what you are signing up for and ask as many questions as possible.
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now4ever |
I Love Cricket, unlimited everything.. Dont have to watch how long I talk anymore... It just sucks I live on the edge of their local coverage area.
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Jake B. |
My experience with Cricket Wireless has been nothing but terrible. To begin, everything seemed fine and dandy. All the bells and whistles worked. Except, you have to pay for anything short of basic phone coverage. That was annoying. You have to pay for the ability to download games, and then for each game itself. Like I said, annoying, but not important. Well, important would be the services I was already paying for. Like, picture messaging. Sure, I could send pic messages, but could I receive them? No. It just didn't work. None came through. So, a lot of friends sent me pictures, and got angry when I didn't say something like "I love that picture!" or something along those lines. "Well, that's a bother. I want the services I pay for." I say to myself. So, I email the cricket customer service people from their website. I get a reply. "Cool. That was relatively fast." I think. It tells me to "Dial *228, and this should fix your problem. If it doesn't go into a cricket wireless store near you, and they will fix it there." "Okay, cool. I can do that." So, I do. Nothing. It doesn't fix the problem. A week later, I try it again. "Maybe it needs the reprogramming again?" Nope. No dice. So, sunday morning, I try it for a third time. "Maybe it will work this time?" I think. Wrong. Dead wrong. Upon reprogramming my phone, it attempts to restart my phone with the new programming in effect. But wait! It won't turn on. And it still won't turn on. No matter how many times I press the power button, it will not turn on. It's broken. "Well, damn." I think. I mean, Really damn. I had just met a girl and she was supposed to call me in a little while. But, my phone's broken. So, I go for a walk to see if I can get it fixed. But the store's closed on sunday! Imagine that. People don't need phone service on sundays, apparently. Utterly fed up, I decide to switch to T-mobile. Okay, done. New phone in the mail. Now all that's left is to cancel my old plan. Sweet. A phone call and we're done. NOT! Haha. They had me fooled. Sure, most people can cancel their phones over the phone. Not me, though! You need to know your date of birth to do this. Which I do. I've been celebrating this day for nineteen years, I know the day. Not! Apparantly, someone at the store I bought my phone from originally made a typo while putting my DOB into the system. So, I can't. I have to go in to the store. So, I do. I go into the store. But, alas, they're busy! I go run an errand and come back. Still busy. I go run another errand, and they aren't so busy. But, this store can't help me! I have to go to one five miles away. Oh boy! Running around town! So, I go. Now, my phone's off. I'm losing the $15 I have on my flex-bucket, and I can't get it back. Now I own a blue brick that has phone service til the 19th, and I want to hurl it across the street. I do not reccomend anyone use cricket wireless. Go with t-mobile, cingular, sprint, or verizen.
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lidafitz |
Calling area is too limited. It costs a bit much for the coverage area & plan features.
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Andrea |
I have had the cricket plan for over a year and just recently switched to T-Mobile, while I enjoyed the luxury of no contracts, unlimited text and talk, there is still other issues I am not so happy with about Cricket. I think it is an excellent plan for teenagers and individuals who cannot qualify for other plans. However, they will get you some way or another just like Verizon, TMobile AT&T. In my opinion they are far better than SPRINT. I changed to T Mobile because Cricket wanted some ridiculously high price to have a phone flashed to Cricket because I wanted my daughter to enjoy her unlimited talk town. The phone plan and phone I received from T-Mobile was a great offer for me. Sorry Cricket, I do have 14days with T-mobile to change my mind and that is when my Cricket bill is due again, so we will see.
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cricketphx |
I think that in general cricket is a great service provider. Yes there phones do seem to experience a little more technical problems, but that is only natural with the amount of use they are put through. I feel that many of the people that are experiencing issues with customer service, have to do with there own actions. I remember the first time I had a problem with cricket and billing issues. I paid my bill late but paid my regular bill of $52.00 I wasnt aware of the $15 reinstatment fee that is applied to the bill, but the next month I noticed my bill was higher. I call the 800 help line and they explained why it was higher and offered to waive the fee as a one time courtesy. Since then I try to pay my bill on time but occasionaly get behind, so when that happens I have to remember that there will be a $15 fee that will be billed now or on next bill. So the next time you have this type of problem, you need to step back and think did I pay a bill late did I make any changes to my account, before you go off yelling at a cusotmer representative.
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Cricket Customer for 1.5yrs |
3 days after getting my phone and service, I logged on to see my bill and it said that I was a month behind, had a $5 late fee and a $15 reinstatement fee in addition to my balance forward for unpaid service from prior month. Well, this was a new line. I got my first month free and had only had the phone a couple days. I called customer service and they told me not to worry, that they would fix it. They never did. This meant that the automated payment system and web payment options wouldn't work for me. I have had to call my payment in every month. The problem with that is that you can't wait on hold for someone. If the call center is busy it wont let you out of the automated system. It would take me an average of a wek of calling in all the time to finally get someone. Sometimes that meant that my phone would end up getting shut off while I tried to pay for it. Then they wanted to tack on more stuff. My most recent problem is this. I actually got through the DAY BEFORE my bill was due for once. I went to pay and the lady said, "Oh, I'm sorry, we can't take payments by phone after 9:30 pacific. You'll have to call in tomorrow." I told her that I wouldn't be able to get through and she said, "I'm sorry, you'll have to try." By the 17th (now 2 days late) I still couldn't get through. Phone was going to be shut off. I risked the billing issues and just paid online. I checked my bank account the next day and BOTH payments had posted. $75 each!! I called for an hour every morning and about 2 hours every night from the 18th until the 20th. Finally I called a cricket store ho said they couldn't help me but would contact corporate and get me a call back in 2-3 days. Still haven't heard back. Kept trying every day and finally got through on Sunday the 24th of this month. They said they could have my refund done in 24 hours (still haven't sen it) and that he would contact corporate to get me a call back since they would not release the corporate address or number to me. He promised a call back in days (still no call). I got my tax return and decided to join Verizon. Still nothing from corporate and still no refund. I'm going to have to either let the $75 go, or get legal support. The first charge was taken without my authorization technically ... and they provide no effective method of contact. Out of all my friends with Cricket, I'd say about half have similar nightmarish billing issues. From what I've seen, if things go right from the beginning, you're fine. If it starts out screwed up, it will stay that way.
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Tony |
I have been with cricket for a long time now & honestly other then the fact that my phone over heats in a matter of minutes & they never honored the 90 days warranty or coverage for phone replacement when I first bought it its not a bad service. I pay about 52-55.00 a month & get unlimited talk time which isn't a bad deal though I only talk to a select few people so I really don't need the plan I have but then again when you don't have it is when people start calling you lol so better safe then sorry. I would highly suggest that anyone thinking of getting this service talk to people who have it already & ask them about the phones they bought before you buy one yourself to save yourself the time & hassles that I have had to face with mine. Its easy to pay your bills with cricket I just do it online & other then crappy phones the service is good.
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D. Hulsizer |
Lousy service at every level. Cannot communicate with them - if you get a live person , they will not get off-script. They make it nearly impossible to pay for without major hassles and extra chyarges. When I went to pay my bill at the store, the house was full of disgruntled customers! Trying to contact corproate, after a full week, we got a garbled message with a faulty phone number!
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