View All Cricket Wireless Reviews

Read our full Cricket Wireless review

2.2
2.2 out of 5 stars (based on 730 reviews)
5 star
4 star
3 star
2 star
1 star

Consumer Review

November 7, 2007

JUST TO HELP OUT WIT THE CONS ON JUMP MOBILE… AS FOR THE PHONE SELECTION YOU CAN GET ANY PHONE THAT DOES NOT REQIRE A SIM CARD (I HAVE A TREO BY SPRINT) AND GET IT FLASHED (CHECK OUT EBAY OR JUST GOOGLE IT) AND YOU CAN USE THE PHONE WITH JUMP SERVICE! GREAT SERVICE

LOUISVILLE

Consumer Review

October 23, 2007

I have trying to get hold of customer service for a week. They are ALWAYS helping another customer. One time I called early in the morning and a recording said the customer service hours are 7:00am to 11:00am Central time. Still trying and no answer. Can't even email them. TERRIBLE!!! Had the phone for 4 days when it quit working. That was AFTER I loaded $50 minutes on the phone.

Jean

Consumer Review

October 22, 2007

it's a crunchey but it really works good.

dergo abu al-hawa

Consumer Review

October 21, 2007

I was so sure of getting cricket then i got online and came here saw the reviews and said OMG now i dunno if its such a good idea.So stop lying ppl is it good or bad simple as that ur confusing the crap out of me

Maritza

Consumer Review

October 14, 2007

I switched from Cricket to Jump, as I made very few calls per month, and didn't need to pay $50 per mo for unlimited minutes. I used to $50 prepay, good for 3 MONTHS, and other than the loss of picture msg., there is no difference in service, in fact, the Cricket recordings are what you hear when a customer is unavailable, or out of area. This plan is less than $20/mo, and even if you fail to add minutes before running out, you have an additional 60 days to reload, without losing your number, and no service charge, late fee or re-activation fees, like cricket!

Cheri Ross

Consumer Review

September 27, 2007

i am ging to get a cricket phone and i hope it works. I have heard that it is great but…… illo see for myself.

lauren

Consumer Review

September 15, 2007

I had cricket for a few months. I paid my bill and they tried to charge me again, then they cut off my service wanting more money. I told them where they could stick their phone.

CRE

Consumer Review

September 13, 2007

jump moble is cool wt me but i wish u had more phones to choose from

Guest

Consumer Review

September 7, 2007

FOR ME IT'S THE BEST THING I'VE DONE,I WAS PAYING $80.00 A MONTH FOR YEARS W/ T-MOBILE ABOUT $960 A YEAR,NOW IT'S ABOUT $200 A MONTH THANK YOU JB.

money in my pocket

Consumer Review

September 1, 2007

BEST plan for a school kid that does not travel (so no roaming change), that uses outgoing calls infrequently. Incomming FREE and all text messages FREE. I buy $50 at a time so that minutes last 3 months… That comes out to less than $17 per month. There is NOTHING cheaper!

Darrell

Consumer Review

August 17, 2007

Bought Cricket for myself and my husband. We had to replace my husbands phone within two months because it wouldnt charge. mine started messing up 2 months ago 4 months in cause it wouldnt charge anymore either. Got pissed and filed a complaint with bbb, all of a sudden I got a new phone and the $35 we never got returned was returned along with a months free service for both of us. Heres some tips. Cricket has a gaurantee on your phone. they will charge you 45 and give you sa new phone and when they check the phone and see that it is under warranty they return $35. And keep ten for the shipping. But You have to stay on them about it. Also the phones for 119. Youc an get them for seventy if you leave off the bundle pack. Thats what I did with the Ut star com. Service is good if you get a good phone your set.

Kym

Consumer Review

August 3, 2007

No service in Florida!!!

Marilyn

Consumer Review

August 1, 2007

So far I have had my phone for 2 months, the phone itself seems pretty good (Motorola Slvr) and the reception service on the phone seem decent enough. I purchased my phone and plan online saving 20 bucks on the phone and getting first month free. A great deal. Right when I received my phone, they had given me the wrong area code phone number, so those without cell phones would have to call long distance. I had to take it to a local Cricket shop to have it changed. Next they had sent a letter with the phone saying I was automatically placed on automatic bill pay, but that turned out not to be the case. I used their online system to set it up and it didn't work the first time, so I had to set it up again. In the beginning they shut off my phone because I assumed automatic bill pay would work and didn't, when I paid online my service was reactivated in a half hour, but they were charging me a fee for turning it on again. I called a customer service rep who I explained the situation to, he said he could remove it from my bill as a courtesy. I was grateful and ensured bill pay was set up and working. As I reached the end of my second month, I noticed my online account still said I needed to pay the fee, I called customer service again and they said that I didn't need to worry about it. I asked that they update the account to reflect what they are telling me and they said it will be. I am really debating whether I should have purchased this phone at this point.

Mike

Consumer Review

July 28, 2007

OK. Cricket is NOT horrible, I love it. It has great service and the phones are cool. I hate every other typr of phone service because they put you into a contract, which is sooo dumb. That's why I love Cricket. They dont have any contracts and there are sweet phones. The green color is awesome. I WOULD NEVER USE ANY OTHER TYPE OF CELL PHONE EXCEPT CRICKET !!!!

Cricket User

Consumer Review

July 24, 2007

Bought a phone for $200.00 and would not charge…phone always died. Customer service was horrible. Did nothing for me. Waste of time, waste of money…went with Cingular.

Paul

Consumer Review

July 24, 2007

I bought a phone (Motorola) paid over two hundred dollars!! It would not stay charged. Took the phone back and Cricket people told me to send it in to corporate. Great! now what am I supposed to do. Glad I'm not in a contract! Through phone in garbage. Went with Verizon. Don’;t go through Cricket!!!!

Bob

Consumer Review

July 19, 2007

i think that jump mobile offers good service but provides poor service and customer service. i have had ongoing issues with no having the voicemail feature available for over a week now. no one has gotten back in contact with me and now for the past 3 days all cust serv reps are busy with no option of holding for the next available agent. it is obvious that customer service is not a priority to JUMP MOBILE and i regret having them for service. convenient but not accountable

an unhappy customer

Consumer Review

July 13, 2007

CRICKET is the worse, by far, phone service I've ever experienced. I thought MetroPCS customer service was bad, wait until you need help with Cricket. You will be begging to go back to anyone besides Cricket. WHATEVER YOU DO, DON'T BUY CRICKET BECAUSE AS SOON AS YOU HAVE A PROBLEM, THEY WILL BEGIN TO DISAPPEAR. THIS IS THE WORSE PHONE COMPANY AROUND.

cynthia

Consumer Review

July 12, 2007

Seems to be a very limited coverage area and extremely small product line. I'd rather have T-Mobile…least they work where I travel.

PhxBound

Consumer Review

June 16, 2007

CRICKET HAS THE SUCKIEST PHONES AND WORST SERVICE I HAVE EVER ENCOUNTERED IN A CELL PHONE PROVIDER!

Jacob

Consumer Review

June 2, 2007

Cricket is the greatest phone service I have ever used.It is totally awesome!There are stylish phones and trendy accessories! Cricket Cell phones rock!! Stop counting Gooo Cricket!!

iloveCRICKET!

Consumer Review

June 1, 2007

Talking about Ghetto People that is not the way to act. It is about being smart. And being responsible. I don't have a cricket phone as of yet, but I am getting one. I do have a prepaid freedom phone.

Sherry

Consumer Review

May 23, 2007

To Sherry & GhettoPersonWithBadCredit,GhettoPersonWithBadCredit,5/11/2007,5,5,0,I love cricket. Tony…being the higher class that you are…I am sure you don't mind paying 100 bucks a month for the same services i get for 45. Verizon loves idiots like you.”

LeLe

Consumer Review

April 4, 2007

To Tony,alex,3/17/2007,2,2,3,i think cricket is good”

Sherry

Consumer Review

February 21, 2007

As a cricket dealer , I love the service and phone selection. I've had nothing but great responses from customers and enjoy the unlimited everything. All wireless providers should take a note!

RonnyH

Consumer Review

January 26, 2007

I love my Cricket phone. It serves its purpose and there are NO SURPRISES when I pay my bill every month. I'm sure you know what I mean.

SUSAN RIOS

Consumer Review

January 19, 2007

I have had my phone for two weeks and I am already having trouble. and custermer service says they cant help me.What kind of crap is that.

martina zepeda

Consumer Review

January 7, 2007

I WISH CRICKET WOULD COME TO ILLINOIS IT IS ONE OF THE BEST SERVICES OUT THERE WITHOUT THE HASSLE OF A CREDIT CHECK AND ENORMOUS DEPOSITS.

DJB5617

Consumer Review

December 13, 2006

cricket is a good phone

constance

Consumer Review

September 25, 2006

I love my Cricket phone. Granted, I don't leave my calling area so if you want to travel a lot, you may not like it. But I've never had a problem and think they're great. I pay by debit from my checking account so I never forget a bill. And the coverage here in Macon, Georgia is great. Never drops a call. Five stars.

sabgirl431

Leave a Review