View All Cricket Wireless Reviews

i have had cricket service not quite a year yet. in the begainning the service was awful. i got the kyocera basic phone to start and it was muffly. i hated it. so i upgraded to a motorola hint phone, WHICH I LOVED! at this time cs was ok, but ya most people are overseas and it was hard to understand. though every now and then i did get an english speaking person, because one of the work at home companies was servicing cricket. then the work at home company lost cricket, which was right at the time i got the worst phone ever made by cricket which is the motorola evoke. I HATE IT! during this time i had issues getting phone calls, they would go right to voice mail, my texts would never come on time, 4 hours later i would like get 10 of them at one time. you couldnt get anyone for customer service at all, nobody would pick up the phone. nobody really knew how to help me with this phone either in the stores. i did call a main store location in my area and they were good and knowledgeable and helped me. now in oct, service got much better. the only problem with my phone i have is that if i turn it to the side nobody can hear me. i hate paying $15 extra for a data plan when the internet really isnt that great on this phone. they claim its suppose to be like an iphone, umm no its not. im currently looking on ebay for another phone so i can just sell this one and save myself the mandatory $15 that is charged to have this phone going. when i first updated my plan since they didnt have the save $5 off a plan it didnt go through, however, the agent fixed it for me and i did get a refund for the previous months i was charged the extra $5. the plans are great, and overall i am very happy with cricket. not happy with the $15 charge every time you change phones. thats ridiculous. there activation charges are insane. i guess with plans so low they gotta make there money somewhere. and honestly im on the $50 plan (now $45) and i like that i dont get billed for 411 calls, which i tend to use alot. and once i get rid of this phone and this data package. i will still be paying less for combined services then i would with us cellular and tmobile. i had a big issue w tmobile when i went over my mins and they charged me over $400. you never have to worry about that with cricket.

I purchased prepaid Cricket Broadband from Wal-Mart.

Cricket is great unless you want to call local numbers. I can call anywhere in the country and text as well but when I try to call some local numbers a recording says they are out of service. I can call the same number from any other non-cricket phone without a problem. When I called customer service (over and over) each time they would re-program my phone to no avail. Customer service is friendly but rarely fixes any problem. I'm thinking of going with Boost mobile and dumping Cricket.

Their customer service is not that great. If you are on a bridge payment (pay a small amount to keep your phone turned on), you cannot talk to anyone at the 800 number. You have to physically drive to the store to talk to someone. But when you can talk to someone at the 800 #, they rush you off the phone.

I switched to Cricket a couple of years ago, and everything was ok until recently. OMG if you have to call the customer services(forget about it) you ALWAYS get some person from overseas who barely speaks English, and trying to understand what they are telling you is almost impossible. Every month for the last 3 months Cricket has been nickle and diming me -$3 here $2 there. I shouldnt have to go through these kind of changes every month. Dont even request to speak with a supervisor is like pulling teeth-the CSR have no customer services training what so ever! I spend a hour arguing with a CSR and never got to speak with an supervisor. CRICKET you have to step your game up! Your customer services sucks and needs fixing immediately. The US is a finanial wreck and CRICKET wants to hire people from overseas to do their customer service. Hire someone in the US and we will get better customer service!

Do not buy one of these phones. Very poor service. I had to travel to another state and went to the Cricket store and told them I wanted roaming. They charged me for it and when I needed to use it I didn't have it. Cancelled as soon as I got home. Very Disappointed in the service I received.

The Trick is to not buy Cricket Phones. Buy verizon/sprint/Alltell phones off The internet/Ebay and Flash them over to Cricket..Or Buy Pre-Flashed phones Cricket Service 2.5 stars.. Cricket Plans 5 stars

Cannot reach a real live person at Cricket, thus, no hope of having my problem solved in a timely manner. Think I'll just change my service, maybe pay a bit more, but they can afford to hire people to speak to!

DO NOT USE THIS COMPANY!!! Worst service, non existent customer service, rude workers, plans not explained, no refunds, no help. We were even given a bogus number by an employee as her number for her manager. I can't wait for the class action lawsuit on this one.

I really thought I liked Jump until my account kept getting shut off for no reason. On Nov. 8, 2009 after being shut off for the 4th time in three weeks the supervisor now informs me that we used all of our minutes. This is totally untrue! I can even prove that Jump charged me for incoming calls which are supposedly free. We used our other cell phone to call this Jump phone. That is an incoming call to the Jump phone which we were charged for, as well as others. Now that is now the reason they tell me we are shut off when only two days ago we supposedly had $28 left on the account and have made absolutely no outgoing calls from the Jump phone. Then the supervisor hung up on me. Terrible, terrible service!!! Please call me at (937)520-4461 if you want further information about how terrible this service is.

Cricket wireless is super sloppy. What a terrible company. I payed $60 for a card to reactivate my phone and not only will they not reactivate it but they wont refund my money.

The absolute worst customer service with the additinal charge to pay your bill at a location, the web site conveniently down so you can't get aq free pay, you never talk to a customer service person, you have to leave your name, number and other information and they will call you back, but when. I'm going to drop them asap. The probably won't answer the phone.

i think that cricket is byfar better than ay&t phones cricket is more afordibale for people who cant relly aford a more epensife phone… i love them!!!!!!!!!!!!

Cricket is cheap but the service is lousy, a lot of dropped calls and almost impossible to speak to a person at customer service, I pushed the button to buy a new phone and that's how I got a person. I bought a new phone about 3 months ago have yet to receive rebate, they sent me a letter saying I haven't had service long enough, but when I finally got a person they said oh don't worry you'll get your rebate and haven't received it yet. If you can afford it spend the extra money for a plan with another carrier.

incorrect info on coverage. Cricket Wireless now has nationwide coverage in all 50 states and no roaming charges on the $45 and up plans. We have touch screen phones and a variety of qwerty keyboard phones.

The only issues I've had with their service is when I am in a area where I don't receive coverage, which is what I was told upfront. I have a Cricket plan, and have had it for going on four years now. The coverage area is constantly expanding, last time I traveled, on a $65/mo plan, I got internet, phone and text service in five major cities, and it is GREAT! I don't know what previous posters expect as far as customer service is concerned, obviously, they've never stood in LONG lines at an AT&T store just to not have major issues resolved, or pay a $400 stinking bill where overage fees cost 40 cents/minute, but never notify you. If I get unlimited everything for $65 a month, no late fees, no overage charges, and no increase unless I change my bill, I am willing to put up with an international accent while talking to customer service.

Well, I'm considering switching to Criket from a Net10 prepaid phone. I have read each and every review on here and I guess, basically, this is a good idea only if you are in a good service area, don't need to travel with your phone, don't mind switching phones every 6 months and you better pray you never ever have a problem with your service. Because I'll never get any problem I have with Cricket resolved. So basically it's a HUGE gamble to get their service….hmm….I'm not much of a gambler…but then again all I need is a phone to make calls with, no text messaging, no call waiting, no data plans, just phone calls….I think this might be ok. Only 30 a month is not bad. With Net10 it was $30 for 300 minutes which I used up within 2 weeks no matter how hard I tried to make them last. So I guess I'm gonna take a gamble and go for it! Wish me luck!

I've had nothing but trouble with Cricket. My bill is never the same every month and unless you go to a corporate store they scam you. The phones are cheap. You get what you pay for! Cheap service cheap phones. Beware!!

YES CRICKET IS GOOD WHEN IT WANTS TO BE BUT IT COULD DO A LITTLE BETTER FOR THERE COSMTERS AND IF I WORK THERE OR EVEN WAS A MANGER IT WOULD BE UNACCEPATBLE BEACUS ALLTHOUGH YOU PICKS THIS COMPANY THEY SHOULD NOT CHANGE YOUR BILL WHEN IT IS NOT NEED AND YES I UNDERSTAND IT NOT ALL THERE FAULT WE GOT SOME BLAME TO SOME OF US NOT ALL I MEAN LIKE IN GENRAL WE SHOULD NOT BY RINGBACKS AND COST RINGTOES IF YOU KNOW YOUR WILL GO UP LIKE HECT UNCALLED AND IT SHOULD NOT BE A LOUD. THEY SHOULD HAVE A WEBSIT WHERE THE CRICKET BYERS WORLDWIDE SHOULD BUY RINGTONES AND RINGBACKS WITHOUT IT HAVING TO PAY MONEY OR IF YOUR BILL WILL GO UP THAT WHAT KIND OF WEBSITE WE HOULD HAVE…. 😀 WELL THAT ALL I HAVE TO SAY!!!!!!

Worst cell phone service period. Terrible customer service both instore and when calling the 1 800 number. Even though I live in a major city, my neighborhood usually gets NO SERVICE. I have to constantly go online via my phone to see if I have any text messages, I receive about only 20% of my phone calls and when I am trying to use my phone it usually drops the call. Whenever I go instore to pay my bill I swear its a dollar more than the month before.

I just got the wireless internet from cricket and i am very disappointed from it.I have internet only in couple big cities.

Came from MetroPCS service area with whom I'd never had a real problem besides customer service to Cricket – this has to be the most ridiculous company I've encountered. My phone has begun to die after less 6 months, I normally keep phones for about yrs – called Samsung for warranty replacement, rep runs my ESN and tells me the phone I paid full price for is a refurb…she says it's common with Cricket, the phones are not new. Meanwhile, wanted to pay my partner's phone bill and mine at the same time by phone – automated system wouldn't let me pay hers b/c I was calling from my phone; finally got a rep after almost 30 mins and was offered the opportunity to pay $5 for the privilege of giving them money. Last night, looked at upgrading myp partner's phone and attempted to change her calling plan on the website; the refurb phones are too expensive and I would have been charged a $10 migration fee for the price plan change.

U CAN GET ANY PHONE FLASHED TO A JUMP MOBILE AS LONG AS IT DOESNT HAVE A SIM CARD. ITS GOOD AND CHEAP EXCEPT IF U DONT USE THE MINUTES U PAY FOR BEFORE THEY EXPIRE U JUST LOSE THEM! ITS LIKE WAISTN MONEY… OTHER THAN THAT THE SERVICE IS GOOD.

expensive and obsolete cell phones,poor customer service, hidden fees ,($3 conveniece fee $15 reactivation fee) most dropped calls i have ever had, if someone is trying to reach you they r equally fustrated by having it ring ten times on their end and your phone still has not rang once. like the saying goes “you get what u pay for” in this case a boat load of garbage,headaches and indian c.s. shinanigans. honestly stay away if u can

I'm one of those people that never rates anything, but because Cricket is new, and because I've had such a positive experience with them I thought I'd put my two cents out there on their behalf. So far my experience with them has been great. For what I was paying for phone service alone with one of their competitors I now have full featured phone and service and broadband for my computer. I opted not to get the 3G phone and service in part because of the additional $15/month charge, and because I didn't really use all of those features on my old phone. But I did get a Motorola Hint phone and am quite happy with the way it looks and with it's features. And besides, I figure with the money that I'm saving I can spring for a mini-laptop and use the broadband device that I got from Cricket if I'm out and need to surf the net or use some ap that was on my old phone. And contrary to alot of the comments that I've read I've found Cricket's customer service to be AOK, although I've basically only used them to transfer my phone number – that went easily. I probably wouldn't recommend Cricket without thoroughly checking it out first if you're a big traveler as I understand that there are coverage issues. But for me it's been great!

I have Cricket and I love it. I pay $38 bucks a month for unlimited talk, text and long distance. I get better reception than I EVER have with AT&T, Sprint, T-Mobile and Cincinnati Bell Wireless!! I have no issues. I get online and pay the bill every month and that's it!!! I went to the USED cell phone store, bought a used phone that was already flashed and had it turned on through cricket. I have gone through three phones and all three I have had no problems ever!!! **If you don't like getting text messages from CRICKET then reply to them with STOP” and they will respond with an auto-reply letting you know that the messaging will stop.***”

All the reviews below with 1 star are quite suspicious to me–ie like an indian spammer was paid to write them.

Cricket is good for local area coverage. As for roaming, not the best choice. However, your bill will not be more than what you have available on your account (flexbucket money if you add any). No overages that I ever came across. Have been with Cricket off and on – signal has improved over the years. Shop around, for there are some over prepaid carriers that are utilize other carrier networks and may have a larger coverage area for a lower price, even roaming without a contract. Just switched to StraightTalk and Page Plus Cellular looks comparable and offers roaming. Stay away from Boost.

I have been disappointed with Cricket and experience many dropped calls.

What to do? I currently have Alltel prepaid which Ive had for 6yrs, but Ive moved from NC to MD and Im roaming. I have the 1 dollar a day plan but its getting expensive so I need some help on which 1 for MD I should choose: Boost or Cricket,HELP!

service is excellent. i had it for about 9 months no problems. I got a Htc Touch Pro from sprint and I flashed it to cricket. I get everything, unlimited talk, text, web, picture message, youtube and more.

on aug.4 2009 i have been tring to contact jump mobilefrom Memphis TN and their sayin dat every one iz talking to a custormer. So i called bac later and they were still sayin the same thing,so then i keep hanging up n calling back hoping to get in touch wit someone, but it would not go thhrough and i've been trining scence 11 o'clock thiz morning and it iz 8:06 pm and they are still saying the same thing please see wats the promblem.

Where in America can you make and receive unlimited calls, unlimited 411 directory service, unlimited text for under $60 per month? It is a steal for most American's, who are having difficulties making a living wage – energy bill, rent or mortgage, auto loan, FOOD… Bottom Line: Do your homework, then proceed from there. This is a valuable life lesson!

These reviews are painful to read. Chris: Maybe it's not the American public, but the Cricket demographic.

My wife & I are looking for a cell phone because of some trips we are going to be taking.After reading comments on different sites,I'm now convinced of two things: 1) there are NO good/decent phones or plans out there and 2)the American public has the IQ of a tomato! Learn how to spell,use punctuation and complete sentences,will ya?? Jeesh, my head hurts just from reading your comments!

AT&T GoPhone is the best choice, period.

I bought their “wireless” computer service for my computer under the promise that all downloads were to be instant. They are not. As slow, if not slower than my former land service. All the reports I read here about poor to non-existence service are true. I don't see how a company can stay in business like this. Zero recommendation.

This has been the worst phone company I have ever delt with. There paygo is nothing but a bait and switch scam as far as I can see. The phone has never worked since day one and has charged long distace fee on every call regardless of dialing area. Customer service is no where to be found. All they say is some one will get back to you in 24 hours till your time runs out. When your time gets to low they will not even answer only saying “all lines are busy” Go to the store and they say just move up in plans to solve things..ya right. After 10 days of waiting for some one to call me back, I will try to get my money back…..

the sevice crosses up a lot and sometimes when you try to make a call the phone is silent and the same time ur minutes burn when u talk to a representative they dont listen when you try to explain they argue with u and talk crazy and i dont like that and this is the first time this has happen after i spoke to 5 of the representives

IF I COULD GIVE THIS COMPANY ZERO STARS I WOULD THIS IS THE WORST COMPANY EVER U CANT REACH A LIVE REP VIA PHONE I EMAILED AND THEY TOOK 2 WEEKS TO EMAIL ME BACK TAKE IT FROM ME ITS NOT WORTH THE TIME MONEY OR HEADACE

Have had a phone for about 6 months.Paid all my bills on time,no big problems till now..No service called customer service No speak english,Asked to speak to someone whom speaks are tougue,or a supervisor,whom,speaks English,placed on hold,I waited,waited,waited,Hung up called back…Same story,,Hey what gives with customer service with these folks,Da,well when its cheap,its cheap,I have a sugjustion,how about a five day waiting grace period..Now adays people are using thier cells at home,as thier primary phones,I guess what, Cricket is leaving its self wide open for a lawsuit if someone needs the police,ambulance,or Doctor in an emergency..So a warning to you fokes,and wake up,and smell the roses before I or another Lawyer sues the hell out of you..Customer service is deployable,service is fine..When you manage to get it.Get someone working there who speaks anything besides broken english,after all the primary language in the United States is english and please stop puting people on hold for hours at a time..All told I was on hold for 2hrs and 16 minutes only to be rudely transfered,to another person whom couldn”t speak english,and they still did”nt answer my questions,,So I finally gave up..So I guess I'll just go to another service,I don”t have the time for the run around..Don”t get a Cricket phone..GO FISHING !!!!with a live Cricket.

Anybody who sayas Cricket is a fraud is just plain wrong. I had Sprint for 7 years in Las Vegas and I had dead AREAS, not dead spot but whole areas of town that had bad or no service. Now true, I could drive from Las Vegas to Charleston, SC and stay on the ASprint phone the whole way but get of of the interstate and they suck.

cricket has alot of flaws in its service and should of merged with metro pcs (and they still might). It has unlt'd almost everything and roaming. It is good for talker,texters,browsers, and many more. Cricket is ok.

I love Jump but I let my services get disconnected, now I have a new number. I went on the myxer.com site to download stuff but I couldn't HELP PLEASE and I can't get in touch with a Jump Rep.

I would HIGHLY reccomend Jump to a student or young adult who wants a plan w/ unlimited texting but doesn't want to spend a fortune. Any cricket phone works with Jump, so don't worry about the lack of Jump Mobile phones.

had unlimited data plan had two modems that both broke within a month. . wanted me to pay to replace even under warranty . . the network was terrible . . what a scam this Cricket or Leap should be ashamed of themselves. .went with Virgin wireless. . it rocks . .

i so freakin love jump mobile service it is so cheap and i love it and for a teenager that doesn't call out alot but textes 24/7 this is the perfect deal

I have left and returned to cricket several times. 1st. it was the terrible service. Then when service improved. I needed roaming. But, I was charged roaming when I was in a service area like my home, (Big bumber) So I droped cricket again. Now it is custormer care. I needed to make an insurance claim. Cricket only sends claims to a few stores in it's areas. So, when you go to make a claim. You have to take a number and wait in a line longer than at the DMV. Only to lied to so cricket does not have to loose money, My phone stoped letting me make calls. I only had it a week. And I took Premo care of it. They said I had water damage (A LIE!) When the sticker in the phone was the same color as it was when I got it. Cricket custormer care service is worse than a one. About a -10 in my book. I can say one good thing only about cricket. There mobil broad band is a good deal. Lord help me when that stops working. I'll just buy a new one. As crickets insurance is completely worthless and there service is too. I'll only use there broadband but NOT there cell phone service. I'll go back to prepaid. I recommend buy cheap phones you can afford to replace and don't get insurance if you use cricket. You will never collect on it. And you will loose 1/2 a day of your time trying in a DMV office type of enviroment. OH, They will send you to differnt people and make you get back in line as they did me. Bad bad service to custormers.

I have had Cricked since 2003. I get buy used Verizon phones that have been flashed over because the quality is so much better. For a fraction of the price too.

I love my R211 simple and rocks

Buffalo,Ny Greg STFU Sprint has the worst service ever. and stop bothering people at work. you pcs

Freedom to speak freely!

cricket is really making money. they charge you for every text you get with the prepaid phone and some of these texts I'd rather not read. if I change my plan,I should have an option whether I receive texts. other than that, the phones that are 19.99 are crummy, but the service has been a blessing since my sprint phone has been on shut down. Thanks so much!!

I walked into a cricket store for the past few days on my lunch break (1hour) and wait for someone to ask if I need help and not 1 person acknowledged I was there! That's a pretty good sign of their C.S. !!! After reading some of these reviews as bad as it sounds… I'm staying with SPRINT!

Never buy their service. I have made a huge mistake buying their services. Please go for boost mobile if you want a better and cheaper service. I had no service for two months and after two months they charged my credit card with out my consent. Down with cricket wireless.

Look i just a cricket phone i dont liv in a remote area or anything like that. Its always static. It wont let me read my picture texts. I called and they said go on a certain website. I went there it didn't work. I love the pay for my phone and bill but ask yourself 1st is it worth it. FYI Im payin for pictures and texts

Jump is great, my hubby and I have both had them for several years and never had a problem. The few times we needed to speak to customer service they were helpful. Jump is the best deal out there.

If I could give them a 0, I would. If you're smart, you would avoid Cricket like the plague.

These phones are great. There are so many ways to get around their system. Just mail them a money order for their bill. 40 cents stamp and 36 cent money order. That saves you the 3$ in store charge. If you want free wallpapers and ringtones go to myxer.com. However I will agree with their over the phone support. Their acents are to strong to understand sometime, that's why I go cooperate store for any issues

everyone should get cricket and its really great service.you get unlimited web texts,pics,minutes.and no contracts and it can save you a avarage of 600dollars a year.can you amigine if you switch to other plans like other phone companies you cant be saving alot of money and imagine how much money youll be saving a year!so switch to cricket.and they have unlimited family plans.

From the beginning i had troubles.Its like once you buy your phone they just don't care.Customer care just about comes out and calls you a liar. Supervisor's can't help he didn't even speak very good English could not understand what i was talking about. The stores try and run you out with no resolve.DON'T WASTE YOUR MONEY

cricke it is a good company but the signal for the phones dont work good because wen am outside i get 4 bars but inside my house i dont get any so i think they should have more signal everywhere….

Poor phone service and poor customer service…nothing more to say! I'd rather eat the cost of the phone and switch to another carrier than deal with this. I do not recommend them at this time. I am in Chicago and have poor service for calls, texting and web. I also incur roaming charges (?) in the Chicagoland area and out of state regardless that a call does not go through.

I think cricket is awesome as long as u tick to the plan and dont add all the ringback tones and stuff the bill will stay the same every month..and if my bill every gets to high (which it doesnt) i can just disconnect my service for free and start all over.. let me see you do that at sprint!

I just ordered my new phone from cricket it was cool and easy. As far as the drop calls it can be any different then T Mobile. They have to be the worst service ever. I look forward to a cheaper bill with Cricket. I can get basically for 60 bucks vs a fave five plan with 600 mins and ulimited texting for 80. Heck I will risk dropping a few calls as long as I can call unlimited.

I made changes to lower my account bill because $243.17 seems crazy to me. So the cricket representitive tells me what to pay. $181.52 So I did on March 26th early by the way was not due until April 12th My services were shut off on the April13th mabye 12th unsure about that,did not try use it til 13th April

Cricket is a great company and they are always growing! They now have service in Chicago, Il Milwaukee, Wi Philedphia,Pa! Customer Service 858-882-6000. Don”t bother calling there toll free number. You wil get a faster, and quicker response at this number!

Don't buy Cricket phones or get their service. I had a problem where they neglected to send me a bill, so I overlooked it. So, when my son came home from school one day saying that his phone wouldn't work, it dawned on me that I hadn't paid the bill. Duh, how could I when I didn't get a bill. So, I had my husband to go to the nearest Cricket store to pay the bill. Well, not only was he hit with a $3 convenience fee for paying it at the store, but also a $15 late fee. So, what is normally $42 taxes and all ended up costing us $60. Well, then the bill for next month came and I hit the roof. It was for $98. So, already fuming I call customer service( what a joke) to get to the bottom of this high phone bill. The so called customer service rep tells me that I should actually owe $56, not $98. But when asked why the bill reflects $98, she had no satisfactory answer other than it was a mistake. I understand that $56 is better than $98, but it was still higher than my average bill should be. Then, I noticed on the bill that there was a $15 reinstatement fee. So, that brings the total in fees to $33, none of which were my fault. They didn't send me a bill. Oh, and the customer service rep even had the audacity to say that I did receive a bill. Excuse me, does she check my mail or do I? So, then I was really mad. These people have cheated me out of whole months bill in fees which were none of my fault. So, I asked to talk to a supervisor, they put me on hold, and when she finally came back on the line, she informs that the supervisor is too busy to take my call, which again pisses me off. The best that the so called customer service rep could do, was to take $5 off my total of $56. So, I called them a bunch of crooks and informed them that the best I could do was to never ever recommend their services to anyone, not even my dog. Take it from me, customer service for Cricket is lacking BIG TIME!!!!!!

I love my cricket service… the only problem is that theservice is bad but u cant go wrong with the prices what do you expect .. everything is free, i just bought a new phone and i love it

I use my phone for business and I have had the same number since 2001 and my service was taken over by cricKet. I found that paygo was to expensive for the options that I needed so I changed it to a monthly plan……BIG mistake.

Horrible. Clueless customer service, treadfull porting. But I am going to get this resolved.

i want to tell you all that i like cricket because it is cheap but one thing that concerns me is when i go out of town the phone dont work no more so what if it's an emergency and i need to contact somebody? so that's all i have to say but thanks anyways for just trying and that's all that matter….thankyou love lots jayla

AM SO HAPPY SAVING MONEY AND AWAY FROM VERIZON AND T-MOBILE I TRY IT BEFORE COME ON THEY HAVE A BAD CUSTOMER SERVICE TOO THEY HAVE ME FOR AN HOUR WAITING FOR AN ANSWER WHEN I TRANSFER MY SERVICE IN BEETWEEN COMPANIES. I WAS PAYING TO THEM AROUND 100 DOLLARS MONTHLY , NO MORE AM PAYING 60 ON MY CRICKET I TALK,TEXT, PICS, WEB AND ALL JUST FINE IN THIS TWO YEARS ALLREADY SAVE 960 DOLLARS, NO BAD AH, BUT IT'S LIKE ANYTHING NO ONE IS PERFECT RESPECT TO THE PEOPLE ON THE STORES,THEY JUST TRY TO WORK. KEEP GROWING CRICKET !!! I WANNA SAVE MORE MONEY.

Very interesting reviews by all. In honesty everyone is telling the truth. I have no problem with them, even though they are not the best. I love the plan but the phone is a piece of crap. Another phone would be too expensive right now, so I'm using duct tape.

Cricket has the worst customer service-you pay for their mistakes. You will hear Im sorry” about 100 times in one call but they do nothing to fix their screw-ups.”

I had cricket for about a year and the service is bad…DONT DO IT!!!

I have just recently moved to chicago IL, to work for Cricket, We do have lot of advertisment and great deals of free 1st and activation. phones are instant rebated and great other in store promotion. I am not writing this for an PR of Cricket. Premier dealer call support is so horrible that i wanted to break my store phone, I do give hard time to non-helpful customer reps, They always give this and that other words and different everytime when I speak with some1 else. I try my best to figure it out for the customers in the store but the worst support I ever had from my wireless experience. Ive been with verizon , MetroPCS. but the worst. I know its all new in the City and of course it should have technical problems of course but Cricket should train the Call support little bit better. Cricket is for people for low incom and should be the company stand by most affordable way to help the customers. But when they had a problem all these get arounds. hopefully these problems will be resolved anytime soon

I have cricket for 2 years in Austin TX. no problems so far. Cricket customer service is not the best. They don't have a good selection of phones. But here is the solutions to all your problems with coverage. Get roaming on your account and you don't have to worry about coverage. I don't like people to know that I used crooked” so I flash my own phones. Treo 700w aint bad.”

WELL I'M A NEW CRIKET CUSTOMER GOT MY FIRST MONTH FREE NOT. BECAUSE I WAS CHARGE FOR SOMETHING IN FEBUARY WHEN IT SUPPOSE TO BE FREE. ALSO THERE CHARGING ME THE MONTH OF MARCH AND APRIL TOGHETER. I SUPPOSTLY GOT THE 45DLL PLAN AND THEY ARE CHARGING ME 73DLLS THAT'S CRAZY. PLUS WHEN I'M USING THE INTERNET ON THE PHONE IT JUST TURNS OFF. PLUS CUSTOMER SERVICE SUCKS AND THE PHONES ARE TO EXPENSIVE. I'M GETTING BOOST INSTEAD.

i was wary of cricket when i first heard of it because of the size of the network, but a couple of my friends had it and i figured ‘what the hey'. I dropped Sprint when my contract was up and got a motorola w315 and the $35 plan. ive never looked back since. I'm using a Samsunng jetset now and loving it. i came to a conclusion that may help those new to Cricket service- it ‘seems' the new phones and such have a ‘break in period' in which service and sound quality are a little iffy. Both my phones were new and took approximately 2 days each to straiten out and sound right. Most of the dropped calls i ever had were during this period. Hope this helps.

CRICKET IS AWSOME!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE IT AND ITS THE BEST Wireless service ive had and its so cheap I really have a hard time believing I get unlimited talk text and internet for 45 bucks a month.

Criket is REDIC! I hate them! My phone sucks!!!! They text me all of the time and the new people that they have working in the Sandy store in Portland are JERKS!!! They let go of the only good person working for them. Now I dont want to deal with them at all.I WILL be switching service VERY soon!

Go with boost Mobile. Unlimited everything!!!!!!!!!

Without a doubt, Cricket is absolutely the worst cellular service provider there is. Not only are their prepaid phones junk (especially the Samsung u340) but they refuse to honor their warranty to replace a bad phone. Service areas are spotty at best and constantly dropped calls are possible while traveling in a vehicle. If you go to one of their Corporate stores to do business with them, expect 1-2 hours delay while sitting in their waiting room. Customer Service at their Corporate Stores is as bad as their cell service. I will never do business with Cricket again. Don't walk away from Cricket, RUN!!!

I wish we can rate them as zero. i have a phone with 50 dollars and im trying to get it switch over to another phone the young lady on there told me i cant switch my minutes. they got terrible customer service. they dont take time to talk with you. all i wanted to know can a boost phone can be switched over to a jump. they are working my last nerves. if anybody agree write me thanks!!!!!!

The plans are cheap and ther service is horrible. I get text msgs weeks later or not at all. I get dropped calls daily. Sometimes my phone doesnt even ring. I have 8 other family members who have the same problems.

I live in Racine, WI and I personally don't have the cell service, but I do have the wireless internet. My boyfriend has the cell service and although the price is right, he does get a lot of dropped calls. However, the service is rather new to our area and I expect signal to get better as time goes on. As for the internet, it's no Roadrunner high speed, but it sufices for my needs. All in all, I'm content with the service and so is my boyfriend. This is a good provider for those who cannot afford other providers such as AT&T or T-mobile due to bad credit or what have you. It's also a good starter phone for teens who work part time and have to pay for thier own phone (which I think is a smart move for parents to teach thier teens to work for what they want). And the wireless internet is a smart move for anyone who doesn't want the hassle of going through cable (especially time warner – whom i cannot stand)

well i live in south texas n i used to have sprint but they charge way too much evry month than swith to pocket a local unlimited provider but their service was really bad specially the coverage area than i swith to cricket n i already been with them for over four months and the service is great the only thing i dont like is that sumtimes i cant download my picture messages but oh well bseides that is a great company

i love reading this kinda stuff. fact is crickets phones suck. NOT there service. i flash htc phones to use on cricket. the mogul. the apache the touch the touchpro. and i had great service my buddy who had many of there phones on the other hand. got crap service. as for the data. thats a joke. u can only use port 80 so no messengers. or pop3 email. ect. basicly its a great service for ppl who do Not travel out of there respective counties. i had great service with them till last month when i went to sprint. as for CS they was not that bad. Try dealing with Sprint. now there RUDE and prolly the wrost place i've ever delt with. my service was down 3 weeks out of the month and all they wanted to offer me was a $4.79 credit? talk about a joke. Cricket is great. i'd highly rec them to anyone who don't travel. i've delt with sprint tmobile AT&T and Verizon. if i had to pick a big phone provider. Go with verizon. the other 2 suck. otherwise go to cricket.

,I've had Cricket since they came to Reno,NV. I've had up to 4 lines on my bill (kids). They've come along way; added cell towers, roaming works to name a few. I love the no contract (I hated Sprint-will never use them ever again). I get $ off for multiple lines. I use the customer service at the store as they have outsourced their call in customer service. The outsourcing is the reason for a four star instead of five. Many of my friends have switched to cricket after the hefty fees w/Sprint, Att etc. I'm glad for cricket, raising 3 daughters can add up!!

made a payment still no service,called 1800cricket and cant get a live person,called 5 stores locally and not one person could help me,try to go online and their website wont work either,highly pissed off at this point,I'm ready to take my new phone and throw it at the wall and buy another one somewhere else

Working for cricket was going to be a fun adventure until you start to deal with the customers. It is not all there fault I mean I would be super Pssed if I couldn't get through to customer service but what I wish they coud figure out is that the new sales line really can't pull up any account information!

People should understand that dropped calls could be caused by a lot of reasons. First thing you need to know about cellphones is that it depends on signal strength. When you use any of your service, you have to check the signal bars. Calls are getting interrupted if you stand on areas where there are obstacles for the radio signal to transmit on the phone. We often complain about customer service reps, but what if we were on their place and someone with a very string hispanic accent calls in shouting and wont even listen but himself/herself. What do you think would you feel. As customers, we should always be wise of our bills, remembering our due dates (like what were suppose to for our mortgages and utilities), and of course understanding the details of our bill.

Great deal on unlimited features, but phones are too expensive, they charge too much to start with the service, and customer service are difficult to reach.Feels more like a contract phone than a prepaid phone.

I DONT KNOW WHAT ThE FLIP YALL ARE COMPLAINING ABOUT. THIS IS A CHEAP SERVICE, SO QUIT ACTING LIKE YOURE SUPPOSED TO EXPECT SOMETHIN GREAT. YOU ONLY HAVE TO TALK TO THESE PEOPLE LIKE ONCE TO GET YOUR PHONE, AND THAN MOVE ON WITH YOUR FREAKIN LIVES. GET OVER URSELVES. ITS JUST A PHONE

I got a picture phone but cant send or get picture

First I have NEVER, not once been able to speak to anyone over the phone. And you must give out ALL your personal information, SS#-DL#-Bank info-Credit/ Debit info, not just to begin the service but even just to pay a bill. I have been checking and the company has a very high incidence of credit/debit card fraud. It is just NOT worth it.

I purchased a samsung messenger for my daughter for xmas and it malfunctioned on her within 2 weeks. Cricket looks at the battery and automatically stated it was water damaged. The phone has not been near any water. There is no technical support to correct the problem so samsung emailed me a shipping label for me to send there product back to them to either fix or replace since it has been less then 30 days of purchase, and get a replacement from cricket. Cricket does not honor any manufacture request and stated I had to pay another $85 for insurance when they can't even tell you what is wrong with the phone. Cricket is a big fraud. My daughter can hear other people's conversation's when she is near another cricket owner and sometime's when she at home in her room. Cricket is a real fraud. I've just spent $200 on a phone that is no good and will take 2wks to get back from samsung. Cricket is a real fraud.

My family has put forth a lot of effort to avoid telemarketers… being on no-call lists, etc. We all are familiar with email spam as well… so why oh why does my own phone company (Cricket) continue to text spam me with advertisements !!!?? I have been in the stores, dialed 611 to customer service, wrote letters… to no avail. There is no stopping it. HORRIBLE CUSTOMER CARE.

my mom has jump mobile and i want the same fone now but i cant find it any where!!!!!i tried the internet and 30 other stores!i dont no where to get one! 🙁 help!