View All Cricket Wireless Reviews

Ever tried their customer service? It stinks.

I have had all cellular carrier services sucks, sprint terrible reception excessive fees, At&T terrible phone service plans sucks, so does Verizon free nights and weekends drop calls all the time. US cellular excellent phone reception domestic coverage is limited which roaming min applies. Cricket no problem best service no drop calls when traveling from state to state activate roaming coverage included in my plan. Internet works great, receive pic messages okay overall service is excellent no complaints. Call customer care wait for rep no problem pay bill online no problem. 4 stars.

I got a phone and 3G card in San Diego. I do not have text and don't want it, however, whenever I sent the company an email, and requested a response via email, they would send an email telling me they sent a text! I would keep telling them “Idiots, I asked you to communicate with me via email because I do not get text yet you continue to send emails telling me I have text. This went around and around until I got fed up and quit.

I live in Utah and I have had Cricket for about 5 years now. The coverage has done nothing but get better and better (50 states baby!) My old plan gave me 30 minutes a month of free roaming minutes which was nice for going on trips because I didn't need to use my phone that often and I didn't go on many trips anyway. Now that they cover all 50 states, I'm thrilled about the coverage. The coverage is good and the phones are only going to get better. Yes, the phones right now are all the same and kinda suck. I'm just waiting for the smart phones to come out. That will be a big improvement. I'll tell ya, that there is nothing nicer than looking at my phone after a 45 minute call and not worrying about how many minutes I have left. I will NEVER go back to counting minutes again. As far as cons go, I think the only con is the customer service. Luckily for me, I have only had to call them once and I don't look forward to the day I have to call them again. I know I shouldn't judge their entire customer service dept on one experience, but the reality is, I am. I will have to change my plan after I get the smart phone so I can have navigation and web browsing. I'm sure it will be a pain, but it will be worth it in the end. To all of those thinking about Cricket, I would say give it a shot after your contract is up. No commitment, get out if you want, when you want without any fees. Another downside, which I understand why they do it, is you pay pretty much full price on the phone (unless you find a deal). Recap: Pros- Good coverage (now in all 50 states), unlimited everything for super cheap, smart phones coming soon, no commitment, cheap flat rates.

this is the worst service ever my wife wanted to try it and it has been a roller coaster since day one. i don't know if im tslking to someone in the states or sone one from the middle east. You cant understand them and when you ask a question, their response is like if they don't understand. “vright,vright, so would u like to pooorchase onn adichinal line”? Ive been waiting for my rebate on two phones and a broadband for seven months. Just tell the truth its collecting intrest for us! carma baby carma! service is poor plans are weak, phones are no good don't get sucked in

I could give Cricket more stars but it really does not offer anything more to the table than its competitors. Cricket's coverage is still weak when compared with, say, Straight Talk. If they included roaming at no additional charge for their 40+ dollar plans, the choice would be a no brainer!!

I had Cricket and as long as I paid my bill on time with the taxes totaling about $10 it was fine. The bridge payment I thought was great until I found out you cant talk to customer care at all, until the next month, even if you paid the entire bill the next day. I went out of town, paid for extending coverage and the damn phone didn't work. There we were, 3 people who paid their Cricket bill but not a 1 working phone! They refuse to give any credits esp. with that slow ass internet that I lost connection with 98 times within a 12hr period. I switched.

Signed up for the $25/month plan they advertised on TV. First two bills were over $50. They told me they automatically updated everyone without a choice. I usually read the fine print – I don't remember signing up to be charged twice the amount I signed up for with zero notification or approval. Don't waste your money they are by far the worst cell phone carrier in existence.

If you are in a hurry to get your phone don't trust the online discount or salesman…time is money. You will be told that the phone will arrive in a few days……BUT…..no phone. A phone call that of course the customer makes reveals you ordered a “popular phone” so it won't ship out until next week. Sorry, don't buy the excuse, not a great way to start a trusting relationship. Hope conditions improve, meanwhile not connected 🙁

Horrible phone reception! Horrible customer service! I was double charged as an error on Crickets end, and they would not give me my money back for 2 weeks! They took over a hundred dollars out of my bank account within seconds, but refused to put it back when they made a mistake! I am switching cell phone providers immediately.

This company is o.k. It simply works, and for a great price. And with their new nationwide coverage, I'm never without a signal. Sometimes they delay my text messages, which can be an annoyance, but I'm happy with them overall. Haven't had any problems and customer service is helpful.

Cricket says they can convert any phone to a Cricket phone. I have Cricket coverage but cannot receive picture messages on my phone and I cannot access the picture message on the mms website either. The website does not give an explanation of what MDN means and it is required to pick up a message even if you have the message id if you do not have the “MDN”, you can't access JACK. Cricket also cannot remove the verizon opening picture from my phone.

I switched to Cricket from ATT when they refused to let me have a regular plan. I have had no trouble at all with my phone or my son's phone. We get texts superfast and my son has all sorts of music downloaded.

The prices are good, but the call quality is pretty bad. I tend to use text to avoid having to talk with someone and having an incoherent conversation. Also, I'll sometimes get my voicemails a week later. Can't beat the prices though.

Bad company, just #@@!!! Switch for another company…the coverage is bad, I was refill for 30 dollars too and they said me because I paid roaming in my home area???!!! I have a service and I paid to get connect and have a good coverage??Too bad!!

The phone works well, don't get me wrong, but without customer service (took them 6 days to reply) to explain an increase to the plan each month (+ $2-$3 a month), having the phone isn't worth the hassle and runaround.

on May 5/10 I got Pay as you go I pay 30.00 dollars, I choose the plan of $1.00 per day on 5/5-10 I did another refill of $1.00 and ask for the balance, the balance was $6.80, I didn'nt use the phone then on 5/10/10 I was checking the messages from another phone, but I received the message that The Cricket number was not available,I dialed several times to check it I was dialing wrong number but was the same answer. I call to Garner Cricket Store were it was the last refill and speak with Jacket. she said that the balance was 6.80 and didn't have any explanation, about the issue, she ask me to call back in 5 minutes, at the time of this writing I feel frustrated because I'desperate to find a job and I provide my number to many potencial employers,as I didn't check the messages long before I really I don't know how many calls or emergencies call I Have miss IS THIS FAIR? IS THIS SERVICE?IF ANY EMPLOYER CONTACT ME AND RECEIVE THE SAME ANSWER?WHO ARE GOING TO ASSUME RESPONSABILITY?IF WHAT IF I MISS EMERGENCY CALLS.ALSO I DIDN'T RECEIVE A TEXT MEESSAGE AS CONFIRMATION OF THE PAYMENT WAS RECEIVED PLEASE THE MANAGER OF 1329 5TH AVE GARNER NC 27529 FIX THIS I'M NOT ASSIGN ANY STAR IT IS PREWRITING OVER THER AND THERE IS NO OPTIONS TO DELETE IT

I am not a fan of Cricket. But please keep in mind that on any CDMA networks you can not use the internet and talk at the same time. This is one thing at&t has over verizon.

i wish i could give 0 or negative stars … I left T¥mobile for the price … i feel like a conned traitor … yeah they said it wasn't a “smart phone” … but i didn't realize it was a “mentally challenged phone” … can’;t recieve a call while i'm in the browser, can't play music and recieve a txt, can't listen to music and browse web, and this is their phone…, TXTM8. ……. …… and sure as the sun comes up, don't believe the my acct. menu/page, even if it says your bill is paid for the month and your balance is zero, your signifigant other did not pay it and your phone will be turned off …

words can NOT express how UNHAPPY I am with CRICKET service. For 3 months now, my bill has been a different amount every single month (erratic billing) with all inclusive plan (how can that be when I have a set plan). I complained so they changed my plan without my authorization to a more costly one. They had a promotion for a $35 plan which turned to a $50 plan within months. I truly don't believe that CRICKET ‘Respect's MY wallet !' load of crap…#@%$! voicemail doesn't work (lost many jobs because of this #@%$!), went out and they had to reset it. It is easier to win the lottery than get a supervisor on the phone, the only way to get FACEBOOK to work on the phone is to follow and UNSECURE link from my email acct from the phone (the other links that can be setup DONT work unless you UNSECURELY sign in, leaving your ID & PWD at risk). Which quickly signs me in and bypasses all security ( USE AT YOUR OWN RISK). Truly just short of a tin can and a string. I have tried many carriers and this by far is one of the worst. PROCEED WITH CAUTION.

Cricket wireless is absolutely terrible. The only time I get any bars of service are when it's roaming (less than 1 mile from where I purchased it at)Stay away, you'll thank me later.

I was with Cricket pay as you go for over 5 years with Cricket their $45 unlimited talk, text & web. I went on vacation in 2008 and I purchased $15.00 extra for roaming. When I returned home a week later I have & repeatedly tried to get Cricket to remove the $15 roaming fee's with no success. Every month my bill kept increasing instead of decreasing to where I was fed up with paying for hidden fee's and roaming when I was not roaming. I would never go back to Cricket because they do not credit their over charges. Cricket has Horrible service! I'm now with Straight talk, and couldn't be happier with it. I just wish I would have switched to Straight Talk a year ago when I first learned of Straight talk, I could have saved myself a lot of money.

I switched to Cricket from T-Mobile because I was trying to save myself a $100 a month……NOT WORTH IT!!! It has been a week and a half and they still have not ported my number over. Their manager Josh told me it could take 72 hours, which to Cricket means 9 days because they only count 8 hours per day (business hours)! Their entire company is liars! I emailed their corporate office 4 times and have heard nothing back. This is the worst company ever!! Not worth saving a $100 a month!! CRICKET SUCKS!!!!

I live in a valley and it didn't work, so I cancelled. They now robo-call me every day trying to get me to reactivate. Don't ever sign up for Cricket. You'll be sorry.

Cricket Broadband-RUN!!! I was charged 4x when I shouldn't have. My first mth was suppose to be free and I was charged. I had to threaten to report their actions as fraud to get Angel/Angela to admit to seeing all of the charges!! My acct had a note to stop pulling fees and they still pulled fees. Although, the overcharges are present, I have to send them MY proof and wait 7-10 business days to get my own money back. Cricket is cheap or comparative w/ Verison but they get you in the long run. The only plus is that this happen right before I was going to transfer to their cell from another large carrier. RUN!!!

here in dc i think the siggnal is great!!! my mother has cricket and its not bad at all

What Cricket doesn't tell you on the PayGo plans is that you have to pay $15 a month whether you use it or not. I addition if you don't pay another $15 before the end of the month you lose any balance that has already been paid regardless of the amount.

Cricket should b named Looser wireless.. seriuosly Cricket sucks in all areas my boy friend and my mom hav cricket they constanly loose Signal and Txt arrive sooo late really u guys don't waste ur hard earned money they keep saying they hav improved soo not seeing or hearing it. So they are Big Loosers they Loose ur payments , u Loose signal,da cells are Loosers , customer service are Loosers They make u b a Looser don't b a victom of Looseing ur mula people!! I giv them a -0 they don't deserve a star

You thought AT&T was bad, they are over 10x worst.Talked to West for signup. Talking to a sales rep. always seems to go easy where ever you go to. When I got the email confrimation for the fedex tracking # for the A600 Modem, my mom's aptartment number was not there. I asked the account to be under my name, because 1. i did not have all of my mom's information 2. I want to deal with all the hassle if there was any. Called Fedex and they said call Cricket. Cricket told they cant do anything for me. I talked a sales person, a Customer Service person named Allen and a manager so he claims to be. Allen could not help me find the order number. I told her that I had two emails that i was looking at. She wanted to hang up on me, and said to call back when i had it. Thats when i lost it. I read her the who email and found it on my own. She should be able to tell me exactly where to find the order number. She cant do this on her own. I called back after allen said she will escalate my call to her manager. I gave her the wrong digit for call back number. Spoke with a guy and he did not say he was not the manager, until much later after the conversation, wich really made even more mad. The manager said that the account was under my mom. There was a reason why i called in for my mom. They do not take notes on calls and i believe there are no individual ques for each of the customer servicve there. My mom never called in there once but she is on the account. Managers solution is if she does not get the modem it will be ship back to them and she can have a refund in 30 days. They refuse to reship the item if my mom does not recieve it. If she does not get it, then i have to put up my mom to call them to get a refund. She yelled at Clear Services before she called me for help. Unfortunatly Cricket does not have the right type of people that will have the patience to put up with my mom and her accent, from what I exerpience. She said that Clear Service did not understand her

i Have cricket and unlike all you guys apparently, i love my cricket phone. i get great service and its a great price(:

Unless you have NO OTHER alternatives, THEN and only THEN do you go to Cricket. Even a can and string would be better. I bought my phone from the cricket store less than 5 miles from my home, it does not work at my house. Now, when I drove to Matamaros Mexico, it worked great. Go figure. Just buy the basic phone, if you spend more you will waste your money. They had to provid me with 3 different phones before I got one that worked the way it should. Good luck.

I switch to cricket because I had I- Wireless dollar a day freenights and weekends and they went up to $1.50 aday or $60 dollars a month so saw a commerical for cricket 45 dollars for 40 sounded good. I got my bill it was 40 then they add a tax of seven dollars then if you pay at the store they add another three dollars if you with a card another dollar so by the end your bill is 50 dollars so really you only saved 10 dollars and their customer services sucks. I am all for taxes but I thought when you tax 40 dollars you come up with 42.60 not 47 dollars thats how they get you. A cheaper rate but then they add all these all charges so you really are not saving. All I want is a phone that has talk, text and voicemail that is a reasonable price all them other services I don't use. If you need to switch your plan or phone provider I would not recommand cricket.

I've been a customer of Cricket for at least 3 years and previously had Sprint then Cingular. I've never dropped a call with Cricket, text's work great and voicemail works great. I also have Cricket Broadband and use it every day to work from home developing complex websites and it works just fine. Cricket just plain works anywhere I go – Chicago, St. Louis – works just fine. Again I just want to reiterate – I've never been unable to make a call and I've never dropped a call. My local Cricket store in Pittsburgh is downtown and it's a corporate store – they have always been quite pleasant and always met my needs. Cricket just works.

Cricket Wireless is NOT WORTH WASTING YOUR TIME AND MONEY ON. The broadband speed not only sucks bg time but their customer service is CRAP.

I don't know what all the fuss is about. Ok I used to have sprint now they had hidden fees! I got my credit screwed over and now i can't go back. But anyway I moved to Cricket basically because I wanted something affordable and reliable. Obviously Cricket isn't the best thing around. but hey it's not that bad either. at least where I live in Texas which worked fine in austin houston san antonio dallas. Im saying this because I've actually traveled to those places with my cricket phone and i had full bars! No lie. Maybe i guess it depends where you live and what kind of coverage you get. cus where i live the coverage is good. I would prefer maybe one or two drop calls and not getting signal in some random places than spending what I spend on sprint. The phones arent that great but give me a break if you want an awesome phone a great phone company without spending money then you're screwed. In my opinion Cricket isnt that bad. Not the best but not the worse.

I joined w/ Cricket yesterday. A buddy of mine has them. I borrowed his phone and checked it out all over my house–it worked fine. My Virgin Cell service was good but in 6 months, I had to replace the battery 3 times (Samsung). The Cricket store CSR yesterday told me that all batteries are “tempormental,” should never charge the phone more than 4 hours and never charge it overnight–My bad. CSR give me a temporary number and started the process of porting my permanent number, telling me to call Customer Service in 4 hours to confirm the process. WHAT A NIGHTMARE–Was asked for my phone number, my name, my address, my password, my date of birth. When he said he needed my social security number, I lost it. I wished him a pain death at the bottom of the Gangus. Returned to the store irate! Issue was resolved in 5 minutes. Stay tuned.

If there were a way for me to give less than one star, trust me… Cricket would get none. First of all, the service is absolute crap. I get no texts at all, and then like 20 back to back, because they don't actually go through when they are sent. This is because, after being told that my area would not be a problem, I'm roaming about 95% of the time. The only place where I can actually get online to take advantage of the unlimited internet” Cricket provides me with is 45 minutes from my house.”

Dude the service sucks everywhere I need it to be good at. The customer service sucks. I'm paying $50 a month and I don't have voicemail. My phone has miraculously started giving me an invalid address message when I try to send pics to anyone. It's ok if you just stay at home and never leave. And if you're close to one if the few good coverage spots. So absolutely nothing but a scam. If you don't have coverage oh well you're screwed and they lie constantly. So anyone who thinks this is a service for smart shoppers” you must mean retards who like to be scammed.”

Cricket doesn't even deserve 1 start. I have never had such a horrible experience with a cell provider. I could not activate my phone, despite 4 hours on the phone with numerous incompetent robots. I now realize why: the phone has to be activated in a primary service area-a 45 minute drive for me! Of course there is NOTHING in the literature that came with the phone stating that. I just learned it on this website. I was so furious I tore the phone in half (the clueless bots told me the handset must be broken!)

crikett has been nothing but trouble. text does not work and they tell me its because they are changing towers. it takes days of constant dialing to reach customer service.

The reception in my area is good and the features are a bargain for the price.

I'm getting a cricket in the mail not so long from now. I just hope these reviews are wrong. I dnt really travel…so yeah. I live in gaitherburg md. Its not really tht small & everyone over here seems to get great reception…sooo yeahhh. Hahaha. 😀

love this company, most reliable company i've ever been with, phones aren't that great, but the service is unbeatable. I tried to ditch cricket twice for a nationwide carrier (boost mobile and straight talk) and both were awful companies. doesn't matter though cause cricket is going nationwide on the 23rd, i'm surprised the dude who runs this website hasn't said anything… the phones aren't that great but the price and service can't be matched. i've been with cricket for 4 years and i don't intend on leaving. anyone who is complaining about a high priced phone, get over it, or switch to a company who will give you a free phone and charge you out the wall with monthly fees, good luck

Phone was advertised at one price & they charged another saying that included price of first month. Then had trouble logging in to pay bill and it gave a complete price for monthly service. Recommend everyone to use some other service.

Crickets new 25 dollar rate may sound too good to be true. It is. I have it. I purchased it because I'm a broke college student. It's 25 bucks plus tax per month so around 28 or 31 bucks. There isn't a voicemail, and it is only Text and local Talk that is unlimited. It serves me alright, but I didn't know there wasn't any voicemail. It's only 5 bucks extra to add, and so is e-mail, as well as long distance, get the pattern? You can add it on to the 25 dollar rate. I think you'll find that Crickets customer service lacks in ingenuity. You can't get your “call records” unless you go to a “corporate” Cricket store and then from there you have to fill out some forms and go to a notary for an additional process. If you get a driving ticket for being on the phone get ready to go through a long and stressful process. I only recommend this plan for people who stay local, and can hack out the fact that there is no voicemail. I do however take advantage of its unlimited text. Oh and I got the first month free, and then when I had a problem because Cricket wouldn't allow me to pay the bill online, at all, and it showed 0 on my balance on the phone, even pass the “supposed” due date. They waived the fee that was added since it wouldn't allow me to pay online, and offered me a free month if I pay for three months in advanced. It was for 87 bucks and I don't want to think about the next 4 months. So it worked out just alright, however I wouldn't recommend this service to them.

I have to agree with many of the other reviewers here. Cricket has great prices, but their customer service is the worst I've ever experienced anywhere. They keep you on hold, repeatedly ask you for your name, phone #, address, date of birth, etc and then either disconnect your call, put you on hold, or tell you that you have to go to a “full service” Cricket store (in the worst part of San Diego) for anything. At the store, the service is about the same, wait in line, deal with reps who don't seem to care. I've been overcharged, aggrevated, and finally just switched to Page Plus Wireless using Verizon's network. About the same price, better calling quality, and much better service on the phone. Cricket needs to fix their customer service and fast, or they won't have anymore customers!

I am warning anyone who is smart enough to look up reviews first..DON'T DO IT!! IT IS SOO NOT WORTH SAVING A FEW BUCKS!!cricket is the DEVIL!! horrible customer service ,quite possibly the worst i've ever experienced anywhere with any company.

I bought my son the *TXTM8 Slider* in January. After a month the phone only works when it is on the charger. He has done nothing wrong to the phone. My sister n law works for Cricket and she told me alot of people have been bring this particular phone in with the same problem. DO NOT WASTE YOUR MONEY ON THIS PHONE ***TXTM8 SLIDER***

I have had the service with the slide phone for 8 mounths now and I am about to return my 4th phone and pay the $50 dollar fee yet again. I do not recommend this phone service at all. It's costing me more than Sprint cost me in the long run

Cricket has the worst customer service I have ever dealt with. Don't even bother calling them becasue they will not help. I called several times and was lied to over and over, each time I called I was told a diffrent story and none of the stories were the same, then when I asked to speak with a manager the same customer service agent I was speaking with came on and was rude and knew nothin about customer service. I would give them a zero rating if it was an option. It is not worth the $10.00 you save a month becasue of the cheaper rate to have to deal with the unexperienced and unprofessional cusomer service agents. I would advise anyone to look elsewhere for service, save yourself the headache and don't use cricket. Terrible service, just terrible!!

Customer service sucks. I have had Cricket for 5 years, and whenever I have had to contact CS, I have to wait 1 hour or more to talk to someone, and I cannot understand them, always asking what did they say. My latest issue was that I shut one phone off because it was lost, and they still wanted to charge me for March, and then credit it back to me. Had that done before, and I never got the credit. As for the phone service, I have had good response calling & receiving calls.

CRICKETY SERVICE IS OK BUT CUSTOMER SERVICE IS THE WORST IN THE WORLD… Had my 2 phones since they came to Buffalo almost ten years ago and they will do NOTHING to help you when you have a problem. I am going to a REAL wireless provider TODAY!

Cricket “Lost” my payment. They cashed my check, but didn't post it to my account. I've had them for over three years and have never been late on a bill. Then I was suddenly suspended for nonpayment. Customer service is truly horrible. I showed them the cancelled check two weeks ago, and they STILL haven't found my payment. Do what I did … FILE A COMPLAINT WITH THE FCC. IF they get enough complaints, the FCC will fine them, if they keep getting more, they will shut these bozos down. I'm cancelling and moving to another company tomorrow.

I have had cricket phone service for about 3 years and until I wanted to change my plan had no problems and great customer service. On Feb 3, 2010 I called to add two lines to my existing service for a family plan that advertised for $99. I was told first month free on the two new lines. I was told to go into a cricket store and make sure they were added to my existing line as a Family Plan. I go into the store today 2/22/20 well before the free time ended and find out I wasn't signed up for a family plan at all and had to pay $178. Instead of being signed up for family plan they opened a second account! I had to pay $15 to downgrade my existing plan, plus a month of service and $112 for the family plan. I was literally charged twice for the same line!!!!! The girl in the store claimed she was the manager, which I seriously doubt. I called cricket got hung up on by one agent and bamboozled by a second. I asked to speak to a supervisor he put me on hold came back gave a different name and that he was the supervisor. First thing out of his mouth was I had overpaid and should have a credit. Before the conversation was over I owed them. I had no problem letting him know that unhappy customers tell everyone and happy customers refer. Before I go to bed tonight I intend to post on every available site that cricket is a bait and switcher!

they suck and you dont get to talk to anyone over here in washinton when your phone messes up and mine doesent get service in my house most the time so ide get anythingbut them

Great Broadband service,you just have to be in an area that gets coverage(I am by a thruway).Good value!

I had these clowns for 6 months and first week I had the phone some other inner city hag had my same number and was getting my calls,Then finally that was straightened out just to have another problem,check this out…..they were unable to process my payments either online or over the phone because for some unknown reason they had a corrupted database that could not match my billing address to my account and after a nightmare of calling the dummies at corporate,nothing was fixed so I gave up and went to metropcs…..no problems paying online and great reception.Oh and its also a better price.

Worst customer service out of any company I have ever dealt with. Everything is on you and they accept no responsibility for their products or services. My recent issue rendered my phone useless for 3 days, had me purchase another phone, only to find out that it was a problem with their service and not the phone. Since I was just at an AUTHORIZED DEALER and not a CORPORATE STORE they could only give me a small credit on my bill, but do nothing about the unnecessary 60 dollar charge for flashing another phone over. I wouldn't let my dog so as much piss on a Cricket product. I will never use this service again.

I do like cricket because you can't beat the price, but i have this phone with a keypad, and it won't turn on, unless it's on the charger. When it is plugged in to the charger, it randomly shuts off and says insert battery, then it says battery charging, then it says charge complete. What is wron with it

cricket is a good phone company there's no fees for walking away i never had a call drop they now have nation wide for 5 buck you cant go over you normal crick bill from texting or downloading and if you got a prepay cricket phone your stupid cause say if you talk 5 mins a day for week that's 35 buck you could have just payed a month of service for unlimited text caller id plus text n long distance

its good i get good internet and texts are fine i have fine coverage and rarely drop a call i live in the southern indiana area though but maybe thats why its got good coverage i have 45 a month plan pre paid

Got a txtm8 phone for my son. Coverage map shows “good” signal for my area and around my house (“we've got you covered!”, it says). At my house and the surrounding block, I get 1 bar to no bars, so the phone is USELESS in the house. I talk to a CS Rep about this and I get “we don't guarentee coverage”. Great, so now I have a $130 dollar phone that doesn't work where I live. Their coverage map is a LIE, do yourself a favor, try boost or t-mobile EM+ and avoid this company

I would give them 0 stars if I could. They suspended my service after 1 month because I did not pay my bill. I never got a bill so I could not pay it. Customer service would not waive the late payment fee because I should have known when to pay. These people have the worst customer service I could think of. I would be better off with a more expensive but better company.

cricket wireless is a complete crock. I have a company cell phone that I have when I am working. Only need a backup cell when I am not working and so forth. I barely ever use it. Cricket either does not work in areas where I am or it is roaming so you have to pay the extra 25 cents a minute. It is to be pay as you go, if you add less than $15/month then it costs you $1/day. If you add the $15 and dont use it in a month then you lose it. It is not pay as you go at all. It is at least $15/day. Service sucks. Voicemail does not work half of the time. When I called customer service they acted like they were reading from cell phones for Idiots””

Just tried Cricket Broadband. I couldn't even get a signal in my own house. I got a Return Authorization Number and the garbage is going back.

cricket sucks….period! i have it right now, and its the WORST service ive ever had!!! i have signal most of the time, and even like that it wont send my txt mssgs. and then i NEVER recieve any txts, and when i do their usually like hours later, and my friends have to call me at least 10 times in order for me to recieve their call. ITS THE WORST!! last night i was calling my cell phone w/ my sisters and the call didnt even go through! and i was right next to my phone!! NEVER get cricket, it is the WORST!

I fell asleep while on my cricket phone and my bill stayed the same and while I am not sleepn,I am txtn all day….I LOve It!!! LMAO!!!

Cricket is fine for teenagers who use a ton of minutes and text but don't really go anywhere. I have it for my 17 & 19 year-olds and it is sufficient. Calls are dropped virtually any time they walk in a building or drive too far away from the major roads. Customer service is horrendous. Even paying extra each month for the phone warranty plan, they will only replace the phone twice and then you are out of luck. Phones are not the same as their supposed equivalents at competitors and do break easily. Buttons fall off, keypad quits working, etc….. To replace with a phone that is anything other than basic is at least $150-$400. Calls and text are not always delivered. It's really a crap shoot. If you need a couple day extension to pay your bill, it's a $10 charge.

I am in Portland OR, and have had a cricket phone plan and usb modem for almost two years. I am extremely happy with my choice after having had a plan with most of the big name carriers. I originally started my plan after my verizon contract was up and had cricket flash my enV phone for $35. I think that most of the complaints I have read on here, have been from people who may find actually reading the information provided from cricket too cerebral. <– For you morons, that means you are a moron, just so we are on the same page. The bane of my internet existence however, is the 5mb limit on the usb modem plan, after which once exceeded slows to a trickle at best. I do however watch a lot of movies, download podcasts and spend an inordinate amount of time on my laptop which is a surrogate for books, tv, and radio. I am on the internet for a good 10 hours, usually downloading about 2 movies a day, and don't get slowed down until about 25 days into the billing cycle. That being said, although the internet does slow down, don't fool yourself if you think you are going to get any better from the other service providers. They all give you the 5mb and then charge the bejesus out of you once exceeded, which cricket will never do.I just started a new account due to my phsyco now ex-girlfriend breaking my phone and cancelling our mutual account. I have had the samsung R211 (the cheapest of their phones) for about a month with no problems, and am just waiting to get a new phone, probably an evoke or txtm8. I am listening to a funemployment radio podcast online while I write this, which is the greatest thing since Rick Emerson b-words, so please pardon my discombobulated post. For less than $85 a month for unlimited texting, calling, and internet with no contract what do you need.

Man, some of you folks out there really seem to have not bothered to read the contracts, looked at the rates or even thought about what you were getting. If you wanted no fees, cheap or free phones and the ability to travel plus great coverage you should stay with a major carrier. Cricket is for people that stay in a major city, checked that it actually has coverage and needed a cheap plan and are willing to pay for loosing a phone, switching phones constantly and being somewhat self reliant when it comes to problems. As for customer service, if you don't get someone that can help, ASK FOR A DIFFERENT REP or a supervisor if they have one. If not, call a local store, often they can help, even if they are on the other side of the city. If you live for texting and move around a lot, test the waters with a cheap phone and a prepaid plan, make sure it will do what you want before signing up and getting an expensive phone. I tried 3 different low rate services with the same phone before settling on Cricket. I cannot travel, it's texting is slow, it COSTS $40 less than my old plan, thats what I care about. I can take the lesser service and slower Texting to save $480 a year.

Cricket has improved over the years. Service is good if you don't travel much. Local and long distance calling is great. If you travel, if not on a partner network, you have to have money for roaming, otherwise – no service. I was paying nearly $75 for unlimited everything plus being able to have roaming. Now I am only paying under $50 for unlimited talk and text through StraightTalk and have a much larger coverage area. Just don't do Boost – horrible.

It's cheap for the starter plan to use it as home phone. But you'd be careful not to call long distance, not to use it out of your home area! Anyways, you get what you pay for. Stinky coverage, roaming fees, limited data plan and etc Dude, if for $50/mon pre-paid I get everything inclued, with Nationwide coverage somewhere else!

While the cell service is good where we live, that is all that I find positive about Cricket. Their customer service is outsourced – which is not necessarily bad. What is bad is that you never get the same response twice… I tried to set up autopay four months in a row – finally gave up. I paid by check over the phone and had the service disconnected the next day and they never tried to take the money out of my account. They apologized, helped me pay online, restored the service and then the automated system cut it back off 1.5 hours later. Three of the four months, they have cut off the service even though payment was offered – they apologize and then restore it.

You'd be much better off going somewhere else. I've had so many problems with Cricket service, and customer service, as well as staff at their stores, it's just ridiculous. It sounds like a great deal, but really, it's not worth it. Coverage is awful, and I don't travel. My area, according to what I looked up on the Cricket website, is very well covered. Yet still, text messages don't come in until I make a call, calls don't come in, and when they do, the signal is usually lost. I paid for a plan that includes voicemail, and yet I have none. I paid for the phone insurance, that is supposed to allow you to replace your phone for free if it's lost, broken, etc., and yet when I needed my phone replaced, they charged me 35 dollars. Both times. Their phones are ridiculously priced for their cheap, crappy quality, and though there's a store right next to my house, when I lost my charger and needed it replaced, they didn't have it. They had a wall of chargers, they even had my exact model of phone in the outlet store, and yet the didn't carry the charger for my phone. I was told I had to go all the way to their main store to replace it, which was a hassle. They lie to you, they don't give you what you pay them money for, the service is awful, the phones are awful, but worst of all is the customer service – and no, not because they're foreign or whatever. I don't even think the people I spoke to were from a foreign country–they were just awful. So bad, in fact, that though I pay for voicemail, I don't dare contact them to complain about the fact that I don't have one so that I can get one set up – they'll probably slap me with charges. Once, my monthly phone bill was in excess of $100 dollars. I have the $40 dollar a month plan. No, I was not roaming. It's just ridiculous. I've never tried Boost Mobile, but I'm sure it's a hell of a lot better than this terrible service.

if i could rate using no stars than I would,customer service is in another county, I recieved a txt msg from cricket about a sell at best buy, and my phone went black, too the phone to the retail seller, they stated it was to their discretion if they would replace the phone. I was asked if I ever downloaded any music or tones, I stated yes, with my old phone and I just upgraded to this phone three weeks ago and cricket switched everything over to my phone for me and I paid 12 dollars to do that. The rep then denied to replace the phone stating I may have downloaded a bug. I said if I downloaded a bug my other phone would not have worked. I had insurance on the phone they wanted me to pay 35 dollars to replace the phone. I refused. I called the foreign customer resp. and they told me all I can do is take the phone back to the store…. Cricket is the worse company”

can you turn a flashed phone into a jump

What users need to focus on in having good reception. It is not only about if you have good service in your area, but what if you decide to travel. With Cricket, you most likely will not get service. That's why I chose Boost Mobile. I'm from DC and I had to travel to GA, then TX. I had great reception in all areas. Did not see any Cricket retailers, but a lot of Boost Mobile retailers.

Can be a good deal but BEWARE: The $1 / day plan may cost you quite a bit more.

i wanted to try Cricket out but they don't even offer service in my area. i live in a major CA urban area. looks like a rinky dinky operation.

Their customer service is horrible!!!! give wrong information and lied!!! they did nothing about it. I will NEVER use or recommend CRICKET!!!!

I had Cricket for 1 month in Austin, TX. Dropped calls, call clarity was horrible, I tried taking it back to Cricket after 5 days and they told me I had 4 days to try it out, after that no refund for phone, nor for airtime. The company focuses on low income people, rips them off and continues to do business as is. MAJOR RIP OFF. Go to StraightTalk at Walmart, its $30 for 1000 minutes, 1000 texts or $45 for Unlimited Talk, Unlimited Tex and Unlimited Web. I did – and its been great.

One last thing, I got my 50.00 rebate card because I sent my rebate in with all the required info. If you do it right, you WILL get your rebate. I also got $20.00 off my Samsung Messager ll when I bought purchased it by phone. The people who are giving shitty reviews are either ignorant or paid by the competitors because they are worried that Cricket Wireless might steal their customers! If you want to keep getting ripped off, stay with AT&T, us smart shoppers will stay with Cricket!

I have the $45 dollar plan which they gave me for only $40. I have unlimited everything, local, long distance, text, pic & video messages, mobile web/internet, unlimited 411. I dare you to find another company besides Cricket Wireless which can offer you that. With tax, my bill comes to about $43.00 a month. Not even Boost can give you that! I recommend Cricket Wireless 100% if you're lucky enough to have it in your area.

I'm looking to switch to Cricket, but I thought I'd just make a few comments on some of the previous reviews. First of all, when the people say you can use a ‘pre-flashed phone', they have no idea what they are talking about. ‘Flashing' your phone means to re-install the firmware on your phone, which has nothing to do with switching providers. You mean to say if you get a ‘jail broken' or ‘unlocked' phone. This means your phone has been opened up to use on different providers. Also, it looks as if some of the people who are bashing the service are illiterate and really have no business even having a phone. Complaining about the customer service is one thing, but blaming it on the fact that the person is foreign is ignorant. I have called many customer services on different providers and they have been extremely helpful and have been from India or another country. Let's grow up people and give some clear and honest reviews for those of us who need them. Also, these supposed ‘hidden fees' such as the charges when you pay your bill and the activation fees are written clearly on the cricket wireless website. Perhaps you should have looked and read before you signed up! Thanks.

the worst ever..im switching back to Tmobile..i got the phone a week ago and the reception is baaaad..im stuck with the phone now since i cant return it..i dont recommend the service to any one…go to Tmobile..

Ive had jump mobile every since it first came out. never had any problems wit it and you can use any cricket phone on it. I love the service as long as you stay in your service area. i just got rid of it because its about to dis continue in feb of 2010. but mainly because im limited to my service area. im getting a straight talk phone now. but jump mobile was so affortable that i was able to keep it connected after loosing my job twice! great service provider!

Had Both phone and broadband and all worked great untill Cricket began harassing me each month over billing! Discovered customer service is ignorant ” Monkey see, Monkey do Social Trainers” and couldnt help you if they could understand complaint. There should be some way people could recoup the millions embezzeled by them each year. That would take a act of Congress and all americans know Congress only acts too benifit Congress! Cricket sees all of you as Maggots just like your Congressional Representatives Do. FACE THE FACTS!!!

well im back again i still the customer service sucks, im so tired of talking to people i cant understand, and then bein hung up numbers times then when you tell the next rep what happened you dont even get an apology. they seriously need to hire american people! but ok so i switched over the messager 11 phone i got from ebay, so far so good, i like it, i had to call in twice to get the charges taken off of my bill since they are prorated and my bill is still different from what iw as told. they played games with the rebate, apparantly i didnt fill in the modem phone number on their spot, which i thought i did, they had a copy of the paperwork but nope that would be too much work! the modem came in handy though during training for this new job work at home, we had a bad storm and the internet went out, so instead of loosing a days pay i was able to use the modem to at least connect to the meeting and get paid for it. the modem does not work well to watch videos though, it tends to freeze up. now im trying to add my modem to my main account and take $5 of for combining and it wont let me. have no problems wtih this new phone though getting calls or texts.

I think the cricket phones r ok I mean they r cheap but the coverige is not the best but 4 the price it is good

GARBAGE these phones are garbage do not buy i bought a cricket and used for one day had 0 service where i lived and tried to return 24 hrs later but because i used it at work for 49min i was 19 min over the max usage and could not return or even exchange ihave no use for this phone that i am stuck with it it is going in the garbage

I have had cricket for 3 years now..It works great for me..I dnt have to travel so Im not worried bout the coverage.Kansas City area gets fantastic coveragen there are cricket stores ALL over my area.I have gotten familiar witha ll of them n they all treat me GREAT.The corporate did use to be awful with the long lines..They are improving now..I dnt go there unless I absolutly have to..I find that the private vendors seem to be more efficient. I usually uprade every year to keep up with all the new phones..The best deals are either on the website or ebay.

just i wnt to know if is true if the service going to be cut because that s will be suck………

I LIKE THE WAY YALL HAEV FREE TEXTING INCOMING CALLS AND I WILL LOVE TO HAVE YOUR PHONE

pay as you go $30 a month a buck a day you can't beat it. Only for local, if you travel alot I would use another carrier

I WOULD recommend Jump but they're discountinuing their service on February 26 of 2010. That's right. So don't bother switching over now. Anyways, I have had almost zero problems with Jump other than the fact that the Cricket phones I bought for some reason didn't work”; on Jump. Great service though.”

Please DO NOT GET THIS SERVICE!!You can not reach customer service! NEVER! They will over charge you for your service! I can not believe they are still in business. I tried to go to Customer center and waited nearly an hour to get no assistance. I had to call in like I wanted new service to talk with anyone. It is the worst service and not worth the money!! Please do not get any of these phones!!

i got cricket broadband service and have never had an issue, even got my rebate card. it's slow but competitive. downloads averag 500Kbps. but the phone service is worthless

Cricket wireless is the worst cellular service I have ever used. Customer service is horrible, and often unreachable. *611 is customer care. That's a joke! Dial 1-866-384-4425 to return the phone to get a human response and then agents are dishonest and often disconnect you when escalation is requested.

I used jump before i moved out of cricket service area (co to fl) great service just dont use the ut starcom phone it was useless displayed full service however i could not make/recieve calls or txts couldnt even dial 911. best to use a cricket phone they will easily activate jump service that way as both cricket and jump are kin to leap wireless.

IF YOU HAVE A $45.00 PLAN,HOW CAN THE MONTHLY BILL BE $69.95 A MONTH. CRICKET SERVICES DISRESPECT ME AS A CUSTOMER. I WILL NEVER USE YOUR SERVICES AGAIN.