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Although there is “No Contract”. If you decide to shop around other wireless service and you return to Cricket you will be bound to the original due date. Ex: If due date is Sept. 21st and you renew service on following month Oct. 15th, you will still have to pay another $44 on Oct. 21st. Of course, we were not made aware of this “GLITCH” when we paid on the 15th. If you think about it there really is a contract…

I did a careful comparison of all major and minor cellphone companies. because money was scarce and I wanted to really get the cheapest plan. Well Cricket was the winner and after a year with them, I have no regrets. My sister and brother are with AT&T and Sprint, and I think it is just too expensive. They are always counting the minutes. The call me only after 9 or on weekends. With Cricket I don’t have that problem. I have unlimited calling, text and a cool phone which came with a nice $50 rebate. People are nice and helpful. I’m sticking with Cricket even though now I can afford a more expensive company.

I have never had a problem with Cricket service.

I love cricket . Great company. Never had one problem with them. Good signal anywhere i went. Stay away from AT&T and T MOBILE They suck…..Cricket is the best.

My daughter and I have had Cricket service ever since the company began. Not sure how many years. No real problems the first few years. Customer service has certainly gone downhill over the years, as others here have detailed. There doesn’t seem to be any appreciation for longterm loyal customers. All are treated with the same casual disregard. Well, recently I acquired an iPhone from a friend and the iPhones are just so alluring, I had to give it a try. I didn’t have the patience or the cash to get the iPhone “jailbroken” to work with T Mobile, as many have done, so I went to AT&T. They were very nice and patient with me and did their best to educate me about the used phone I had acquired. There’s the Apple store too for help with the phone which is nice. There’s no unlimited plan with AT&T though. I took the least expensive plan and hoped I could limit my calling primarily to nights and weekends where 3000 minutes are allowed. But I use my phone for my business and can’t entirely choose to limit my weekday daytime calling. The absolute bottomline is that the AT&T connection is spotty, and the dropped calls happen on EVERY call, no matter where I am in town. This did not happen everywhere on my Cricket phone, just in basements. No cell service is perfect in this town. So now I am considering switching back to Cricket. It’s like that old story….The Pit or the Pendulum….have you heard of it?

The customer service reps want to argue with new customers or People who wat to become a customer. This is Not right and totally wrong.. I recommend AT&T Prepaid to everyone!

i really wish i could give them ZERO stars or take away stars. i bought my girlfriend a cricket phone with a camera so she could take pics and whatnot. she takes it to the cricket store and spends $20 to get her # switched which i think is ridiculous. then she tries to send a pic and get on the web and it wont work they tell her she has to pay to get the phone flashed but its a cricket phone. i call cricket because this is stupid why should she pay to get a cricket phone flashed to cricket? she shouldn’t. cricket hung up on me 3 times. after the third call they had cut her # off and she had to set the phone up again and still no picture mail or web service. i call again and they give me the run around. i will be adding her to my sprint plan

I had Cricket for just over a year. There customer service was good not great but they always answered and eventually helped. In Omaha, where I live the service was almost always good. I never got any service outside of Omaha other than the occasional trip to KS City, but I blamed this on my lack of having a roaming plan. Then my bill went up from $40 to $42 and eventually my bill was $48 I called and complained but they said the increases were mandatory. But the next month the bill mysteriously went down $4. I threatened to drop them but the service rep really didn’t seem to care. Right before a big trip to Washington DC I checked the coverage maps that said I wouldn’t have service unless I upgraded to roaming for an additional $5 per month. So I upgraded, paid the extra $5 and in DC how many bars do I have?!?!? ZERO!!! I called cricket and they said that roaming wasn’t guaranteed so there was no refund. I took the extra $5 off but my bill still staid at $49.94 when it should have been only $40. I was actually happy when my phone broke so I could upgrade to AT&T. If you don’t leave your home calling area then Cricket is fine for you but otherwise…BEWARE!

I have to chime in with my two cents bought the blackberry from cricket online got it 11 hours later and the phone and service are great. 60 dollars a month unlimited and no contract I love it I will never go back to a diffenent carrier this is all I need in omaha ne I have been with every carrier there is and this one fits the bill I have had no problems what so ever and the phone is a breeze to use it took a while for my wife to talk me into this but now that I have it I am saving 80 dollars a month with more features to each his own the nation wide coverage and unlimited everything else help me make my decision and now that I have it I have no worries of overages I think cricket is moving in the right direction. The only bad thing is it is hard to put down the blackberry it is like having a new toy. I also had to pay to get out of my other provider but I think it was worth it for the money I will save.I will repost if anything changes in the future but I don’t see that happening

I used to have cricket about 2 years ago. I never had a problem with service where i live. i never had dropped phone calls, i ALWAYS had service, everything was unlimited. I always got thru to the customer service whenever i needed or had a problem. The only thing that was annoying is if you are late paying ur bill or you add or change ur plan u will pay the $15 to do so. It still doesn’t matter tho, i mean, right now i have verizon, which i love (however i’m switching here in a week or so back to cricket) I only have 900 minutes a month, 5 friends n family, unlimited text n picture and web, and i pay 135, so if i pay 55 a month and 15 extra once in a while for a change in my plan, then that’s still a bill that’s half what i pay for verizon. Cricket is wonderful from the stand point of unlimited everything for a fixed price. People just have to understand, that becuase it’s so cheap, they are going to nickle and dime you when u cahnge anything bcuz they can. Their customer service is fine, i’ve only had 1 or 2 problems with them since i had them a few years ago, and i had cricket for many, many years, probably like 5 years. I only switched to verizon cuz everyone i knew had verizon. Now i realize, i’d rather text my verizon friends, or wait til after 9 to talk to them rather than pay 140 a month for a phone plan, it’s rediculous. I’m taking my droid and i’m switching to cricket!

Why do you say here there is a $15 activation fee? At the store and at the chat they say there is NO fee.

I went to their store…bought the phone and service…activation, everything. I get a bill a few weeks later for ninety five dollars…tried calling them and writing them…nothing. I ended up with terrible service and had no phone usage for three days. I then ended my phone service and one month later, after I had no service for a month, they charged me again!!! Do not trust this company at all!

I bought a $200.00 dollar phone that had fifty dollar rebate a year ago. (never recieved the rebate) when I called for assistance they told me to go to the store and hung up the phone. The people in the store told me to call in for help with that????? My $25 unlimited plan grew to $35 then $45 and with tax and fees is now about $55 dollars per month!!! the commercial is wrong there are fees each store is run independant of the other so the deals are different. Its $25 dollars to turn the phone back on plus your monthly fee plus $3 for them having to deel with you. in bolingbrook calls are constantly dropped. this is way more headache than its worth.

i have had cricket for a year now, my bill was due Oct. 9th and i paid it on the 7th. i was talking to my brother all morning on the 9th and that afternoon my phone stopped working and said i was out of my calling area. i have had to reprogram my phone every 3 months since i got it. i called the customer service and they told me i just needed to reprogram my phone. i have to drive 2 hours to get to the main coverage area to reprogram it. so i did, when i got there i dialed *228 and the system was under maintenance and to try back in 2 hours! so i sat in my car and listened to music for 2 damn hours. i had to call my brother off of another phone for him to look up online how to reprogram my phone manually and after that *228 worked just fine. so i went home and by the time i was 40 miles outside of the city my phone stopped working and by then it was 6am. i got home and waited for the phone lines for cricket support to open, i had to call 5 times because they kept hanging up on me. finally they told me that i was using my phone too much outside the coverage area when i paid for unlimited nationwide call and text ($45 plan) and it was upgraded for the so called no more roaming” well now after a year of service and no problems other then having to reprogram it constantly they dropped my plan down without consent and said that i have to upgrade to a $65 plan and ill only be able to use it for 2 months! cricket is bullshit! i’ve reported them to the BBB and i think all of you that are having these problems should do the same… stop letting them get away with this! www.bbb.org they can help with a lot of problems”

Poor service, and horrible customer service. Not to mention, they will try to rip you off at any opportunity.

My personal experience with this company is sucks!! Definatley a rating if negative. Z E R O. I called cust. Service and reported my phone stolen, that I would like to suspend my account until I buy a new phone,just to find out that it would be imposible to do so cuz I don’t have my password,I told them I didn’t know my password ,and that it’s in my phone but I lost Tre phone, they told me ,”sorry to hear that, but you can go to a cricket store and provided your I.D. And they’ll be able to help you. Not to mention I told these guys I had recently moved, that they don’t have cricket wireless in the state that I’m in now.final advice I was given ,try to remember you password and give us s call back.this some B.S

ok been with cricket for a year now no prob untill now.i bought a blackberry for 182.oo got home everything was fine only they did’nt tell me it was a flash phone and not a cricket brandname cell phone.i was surprised that it worked perfectly fine b4 i went to bed the next morning i got up unpluged the phone from the charger it said i had no radio and no wireless service so took the phone back oh and it had and made no sound whatsoever and yes i went trhough the tools and so on and anyways the sales clerk acted as if he had no idea why it would’nt work.theyre system was down and id have to wait to trade it.so i went back the next day he traded it for a blue motorla.got home charged it up got trough charging surprise surprise no sound so to avoid confrontation with that guy again i took it to a different cricket store.well they tried and their geek squad guy worked on it and said the phone was broke and there is nothing else they can do since it did’nt come from their store.well went back the next day to the original cricket store i got it from the man clerk started moaning and complaining and said he had already traded me three phones and one was the white motorola.so i wanted to trade it for a cricket brand phone no can do its not a cricket phone its a flash phone thus is the reason they can not trade it for a cricket phone then he trades the blue motorola for a verizon chocalate got home charged it up no web no picture messaging no texting.so i took it back and the guy wanted to keep it and work on it and he didnt know but i already heard other dissatisfied customers about him keeping the phone and not ever returning it.so i took the phone and told him where he could stick his store.went back to the other cricket to find out he hadnt fully flashed it.so i paid 45.oo to have it fully flashed.next day it stopped working after i charged it so i told them just to flash me back on my old cricket phone.i mean i just wanted a new phone that should’nt be a crime well bought me the brand new samsung messenger it worked for three weeks then caught a virus they claimed there was nothing they could do id have to buy another phone.and i felt so sorry for this ederly lady whom they made paid 10.00s more for her monyhly bill because their system was down the day her bill was due and thats why her bill was late getting paid.oh and he was also screaming at a customer over the phone because from what he said and i quote yes its fixed i know ive had your phone for over a month YES ITS FIXED!and i feel sorry for the woman who had bought the 246.00 blackberry and she’s been without a phone for a month and a half because he is still fixing it.so not only can they not count ps i never had the white motorolla.they blame you when you don’t buy their bs.and if youre gonna get a cricket phone make sure they don’t put spyware in it.because everything i had downloaded on the samesites b4.the very same files can give me a virus please i think the FBI should investegate the store i went to.and im not the only one and thats why i hate cricket buyer beware!!!!!!!!!!!!!!!!!!!!

I was a customer for 2 years. The last time I paid for service was a month ago. I paid over $57 for my last service. My monthly payment should’ve been only $45 a month. They told me that I had ringback tones, and roaming. I asked the CS why I had those on my account when I did authorize them to add those service on. She just said Oh I don’t know maybe you added them on. Now why would I want to add $10 more to my bill when I can barely handle the $45???? These guys are such rip offs. I will NEVER use this company again. I am now a T-Mobile member they are AWESOME!!!!

Got a Cricket phone with the $25.00 plan special. Started noticing Cicket was charging me more then my plan,then the phone went out, couldn’t replace it unless I bought a new one, then tried to discontinue my service. A representative called me I told him I wanted to discontinue the service…He hung up on me! Cricket has poor customer service and is dishonest!

For Reed, 9/15 (secondarily for Lenny, 9/14): Couldn’t tell from your post whether you had done the following and there was still a problem, but just in case: I was poking around on the Cricket site under “Support”, and it appears that you have to set up roaming minutes BEFORE you roam. $5/month is 30 minutes; Flex Bucket, I think, gives more. I also couldn’t tell whether you dumped Cricket or not; if not, I hope this might help in the future. Leaving this at 3 stars because I’m just about to try the service.

For Criket-If it would be minus zero that would be my rating .They promised first month free wif you sign up ,I paied the activation fee and other fees…After the second month the bill was duble -they charged the first free month” promised . Now the want another 15 dolars FEE. I changed my phone bc the old one broke. One word for Cricket-A BIG FAT LIE!”

When I traveled to LA, there was no Cricket Service, but at least the phone worked although Roaming at .25/minute. Then I traveled to SF, I had no service what so ever. I called Cricket, they told me I should have dialed *228 before I left my home area (I had done that.) Then another trip to New Orleans and NO SERVICE at all, called Cricket and same B.S. from customer service. Consider this your warning!

Cricket has bad customer service. I paid my sons monthly bill in Las Vegas $45.00 immediately got on a plane and went to Bellingham Wa. Phone didn’t work. Wanted a refund from Cricket for no service..They won’t give your money back, no appology, just bad service…The $45 won’t change my life…It’s the principal!!! Bad customer service!!!Don’t buy from Cricket

I recently got Cricket broadband service because they were giving away “FREE” modems…yeah right! First of all they are not free, you have to apply for a rebate, and if you get one from Walmart, like I did, they tell you after you activate, that you cant get the rebate if you purchase from Walmart, second, if you get a pre-pay you don’t qualify for the rebate either, it only applies to those who are on contract, why don’t they tell people this stuff when they buy? conclusion: SHADY BUSINESS !!!

If there was anyway I could give this company a negative rating I would. Customer Service is non-existent. No matter which number on their website I called I ended up with the same person who could only do new services. They want your money, as long as they don’t have to deal with you. I couldn’t even get somebody to assist my with upgrading my phone.

I went to the Cricket store in Brown Deer, WI on 8/24/10. Katrina a sales rep. helped me and told me that I could get Unlimited Roaming added to the plan for $5.00 more and with where I live (West Bend, WI), I would need Unlimited Roaming because when I’m at home it’s roaming. I paid for the phone ($139.99) and my first month’s service payment of $37.47 (As shown on receipt). On 9/8/10 my phone would not allow me to make or receive calls, saying I ran out of roaming minutes! I called the 1-800 number for Cricket and they told me there’s no such thing as unlimited roaming, your give only 30 minutes of roaming for $5.00 which is not what I was told when I bought the phone by Katrina the sales rep.This is just a bunch of false Advertisement! I tried calling the Brown Deer store on 9/8/10 and left a detailed message. I called again 10:30 am on 9/9/10 and got voicemail. Again I left another detailed message and never heard anything back. So I drove 35 minutes to the Brown Deer store to return my phone. There return policy said you have 30 days to return merchandise and I have had my phone for less than 30 days. I got to the store and they told me they could not refund me any money because I had talked on my phone for more than 30 minutes! They told me it was crickets policy and there was no way they could give me a full or even a part of a refund! I don’t even know why I got this phone, oh wait because I thought I was going to be getting unlimited roaming but am not and now I’m stuck with a $139.99 phone I can’t even use and Cricket won’t take back!!!!

I have had cricket service for about 6 years and I had learned to deal with the problems. They are great, but you need to baby the phones and FOLLOW instructions for the battery care to the letter. Also when traveling out of town you might want to bring a disposable phone for backup. They are GREAT for teenagers who don’t really travel anyway and cricket will not let them add up any charges so you know you are safe. NOW, that said CricketPayGo is awful awful awful they take your money I had 15 dollars on my account and only used my phone (locally) 6 times and my money was gone. I had that phone to try it out,to see if I could off even cheaper then my teenagers because I don’t talk on a phone much. I just check on my mom twice a week.

This is the worst company that I have ever had to deal with! The customer service is non-existent and the corporate store employees are incompetent. I have never hated a company more than this one. My advice??? Work a few more hours and purchase service from a real company. I would give them a negative 2

Totally rip off company. Returned wireless modem after a couple days since it does not working well. It states 30 days free in their return policy, but they will charge $35 restocking fee and $40 service fee. Please stay away this company.

Cricket is suppose to be pay as you go…My son paid for talk and text which should be $35.00 a month. Well his bill is $49.10 and they refuse to correct it, when I went online it states he has unlimited internet too. They refuse to take off the internet and are forcing him into the higher plan. I believe they need to be sued for over charging. They are not a very good provider.

I HAD CRICKET FOR A WHILE NOW AND CAN TRUTHFULLY SSAID THAT IT’S THE BEST PHONE SERVICE I HAVE EVER HAD.UNLIMTED TALK,TXT AND WEB FOR JUST $45 A MONTH THATS A GOOD PRICE IF YOU ASK ME PLUS YOU GET ALOT OF OTHER GOOD DEALS WITH THE $45 PLAN LIKE NATIONWIDE COVERAGE,411 AND SOME OTHER STUFF I CANT REMEMBER RIGHT NOW ………………………..MY ONLY PROBLEM IS I WISH THE CUSTOMER SERVICE REP. COULD HAVE TOLD ME I HAD CALL THEM B4 LEAVING THE STATE TO ACTIVATE MY NATIONWIDE COVERAGE

Cricket is a company that should go out of business for reaping people off, They said I never paid for two phones and I had the receipts and they still didn’t give me my money back.

I had cricket for 6 months. I will never go back to it nor will I tell anyone to get it. They charge 3 dollars for you to pay your bill. I went on vacation and was without service for a week because they did not mention I had to call a number before I got out of my calling area. Most of the time I do not have very good service anyways. Also their broadband service, every month my bill was getting a little bit higher and a little bit higher.

Although the monthly service fee seems attractive, we found that the customer service is almost nonexistent. We could not get help from day one to start our service and still haven’t gotten our refund after returning their phones.

YOU NEVER HAVE ANY PROMOTION GOING ON FOR CUSTMOR THAT BEEN WITH CRICKET FOR A WHILE.

i meant CRICKET HAS an ADDITIONAL $10.00 in added fees and taxes when you buy the prepay that is not really pre-pay.Yo get charged extra if you dont reup your phone minutes in 30 days or less.

Cricket phones have way to many FEES and $0.00 in added taxes,a $50.00 plan if you pay a day past your 30 days-It would cost me on a $45.00 plan- $70.00 a month. Now i use Straight Talk,i notice the taxes on there plans have went up but not near as bad as CRICKET! STRAIGHT TALK,BEFORE ** $45.00 with taxes $48.36 NOW the TAXES are higher: **$45.00 with taxes is $51.00

they add more money to the bill then you pay and dont say its tax when ur on the 40 plan payin 60 thats either alot of tax or a scam whats wrong cricket gota steal money to keep your service going hahahah

I was continplating between cricket and t- mobile, I now wish I would have went with t- mobile. I ordered one o the most expensive phones that they offer and it was advrtised with free over night shipping which is one of the reasons I made my order on line, i did this at 3:30 in the morning before I left for work, Mind you that I did shop around and previously looked at the phone online and it was on back order, but at the time i ordered it, it was not advertised to be on back order.When I got home from work at 4:45 pm and the phone had still not been delivered, so them i attemped to track the order with no luck so I then called and spoke to a costomer service agent who informed me that there was no tracking number set to my account and was unable to let me know anything about my phone. I then asked to speak to there supervisor, after being on hold for close to 10 minutes( I timed them) my call was diconnected. and so I called again and pretty much the same thing happened. So by the 3rd time I called i was heated the 3rd rep informed me that do to too many orders that the phone was now on back order and that it would not be here till Tuesday ( ordered on early Thusday). The money has already been charged to my bank. After going round and round with customer service agent who somewhere in the conversation said that he gets these calls all the time. This is false advertisement and to me way too many excuses. It was not listed as back order, it said free over night shipping so I feel lied to. They refuded to compinsate me in any way to make me even a partially satified They would not let me cancel until the phone is shiped so I can refuse the order and could not get my 300+ dollers without waiting 30 days to get my money back. Due to this I can’t even go t mobile and get a phone because I don’t have that kind of money. I need this phone so people can get a hold of me at work I am all over the state traveling all day and have no way to call or communicate with any one, due to the fact that there are hardly any pay phones let and this is incredably inconvienant. I felt like they did not care that they are alse atvertising or that I am a Vey Unsatisfied customer and they were very rude at some points of the conversation. I absolutelly do not suggest giving them any of there business. I hope you take my advise for your own sake and if the option was available I would giv them -3 stars

Cricket is absolutely horrible.They interrupt your service when they feel like it and add fees for it!

The service is HORRIBLE if you are having a problem with your phone and believe me you will the agent can’t speak or understand english and they actually get any with you WTF please whatever you do don’t choose this HORRIBLE wireless company

Four stars because overall Cricket is providing exactly what you are paying for. Decent service, actually excellent in town. I live way out and I knew from the beginning the service/signal here would be questionable, and it is. I have to be in certain areas of my property to get a signal and it’s not always consistent. If I get on the ladder or go down the road to the neighbors I’ll have four bars of signal. I’m just in a low spot, not Cricket’s problem. I tried their broadband when it showed they now covered my area and just couldn’t get it reliably most places. Went to the store (don’t mess with the 800 number if you don’t have to, although I’ve had fair success that way, too.) and told them I needed to cancel and didn’t want to have to wait for a credit on the next bill which is what I was told on the phone from customer service. She said no problem, you don’t have to do that, and refigured my bill right there and I was good to go and didn’t have to pay the amount already billed and wait for a credit. I know I can get a solid signal here from Verizon but I simply can’t justify paying their prices since I don’t have that kind of budget. And Verizon makes you pay extra for text and picture messages. I have never had a problem receiving my picture messages and have never had to go to the website to retrieve messages. I only have the regular unlimited plan, I do not pay an extra for web, etc. I’ve never had charges added to my bill that I shouldn’t have. I don’t use the flex bucket. I always pay my bill about a day late and have never had a problem nor been disconnected. Text message delivery isn’t always reliable but then neither is it with the other carriers, just as email doesn’t always arrive. There have been a few issues the last couple of months with strange recordings when dialing, but my guess is that has something to do with general satellite issues, solar flares, etc. that disrupt signals, maybe not, maybe it’s just Cricket, but again, it’s not a $100 a month service and doesn’t require a contract, credit check, and early termination fees. As far as sourcing out CS, so does almost every other company that provides any type of service, it’s not exclusive to Cricket and you’ll find, from what I’ve read, that so does Straight Talk as well as many others. I can’t complain and if I lived in an area that was 50 ft higher in elevation I’d have no problems. All in all, if you have coverage/signal where you most use your phone, and have a Cricket store near you, you’ll not regret your choice.

Please add years to your life and avoid Cricket. They lied to me on two different occasions, had no record of promises made that I reminded them were “recorded” and their service sucks. None of them speak English, they are USELESS.

I LOVE CRICKET!!!!!THEY ARE A GREAT COMPANY..IF I HAD THE CHANCE TO SAY TO EVERYONE SOMETHING…. I WOULD SAY TO EVERYONE TO BUY CRICKET PHONES…

i have cricket now and dont have any problems with there calling and texting service working in my area i live in the sticks but i do have a problem with the fact that when i first got the service a little over a month ago three different people from corp store told me EVERYTHING WORKS WHERE YOU LIVE they lied only text and talk works i hve to wait till i go to another city to get picture messages this isnt right….

Most reviews are about much cricket sucks, but for the price what can you ask for. I’ve had them for about five years and have had only about 10 dropped calls. I agree calling their customer service sucks, you just need to call a few times. Again I say for the price its the best . I have a flashed droid originally from verizon and it works fine. so I’m getting the unlimited call,text, web etc… For 40 bucks + tax . compared to verizons 90$ package.

Cricket is AWEFUL. They might as well not havea customer service department. Buyer Beware.

I ported my number from 5 yrs from verizon to cricket in July. In Aug, they disconnected my number in error. When I call customer service (after 3 attempts and a loooong wait), they tell me they made a mistake and are sorry for it, but they cannot give me my number back. wtf.. these guys suck.. their coverage sucks….their customer service is useless… unfair business practices….I just filed a consumer complaint against them..but the loss of my number is putting me thru a lot of inconvenience. these guys suck. the pennies you save from cricket is not worth the trouble they give you. STAY AWAY

They keep adding things to my bill. things that i dont order and then charge me for them.ringtones, mybackup. they are scam artist. DONT USE THIS PHONE SERVICE. THE CUSTOMER SERVICE IS THE WORST IN THE WORLD.

I ordered phones 8/3/10 next day, still no phones, customer service may as well work for local gas station for all they know about cricket or your order, lots of transfers to other numbers, can’t understand anything they are saying and they keep apologizing instead of resolving. i am with verizon and my husband is with sprint and our bills are ridiculous so I have to try something else but if this first impression is any indication I’m in trouble

STAY AWAY FROM THIS COMPANY! I’ve never dealt with a business as poorly run and horrible to their customers as Cricket. In the five weeks that I’ve been a customer, I’ve had to call their RIDICULOUS customer support system over 10 times to resolve their mistakes, and I’ve never gotten anywhere! It is, without a doubt, the worst company I have ever dealt with. Mistakes with billing, hidden fees, a useless website, customer support that cannot resolve anything–I could go on and on. STAY AWAY!

If I could give cricket 0 stars I definitely would. Everytime you really need to make a call it says “thank you for using cricket services, but the number you are trying to call is not in service” and this is even calling landline’s. I’m checking into U.S Cellular.

costumer service sucks! i order a phone on Aug 3 (overnight delivery) still no phone I called this morning to get them to cancel the order after 3 calls someone supposedly cancel my order! what a mess! don’t order phone online if its back-ordered! please email me if anyone actually had an order cancel! like in my situation thanks monkeygirl295447@hotmail.com

I have had them for 10 months now, not one problem with service, the coverage is great. My bill is the same every month, $50 plus tax. I pay my bill on line with no issues.

They make it so that you cannot view you pic or video messages even if your phone is capable. they send it to the website and you can hardly send the pics you want to. I think we should be able to view our pics without having to go to the website

Guess what? There family plans don’t EXIST right now.

Cricket prepaid is nonsense. They dont roll over minutes when you top up. You will probably loose any unused minutes and waste time on your phone explaining.

Worst customer service ever. Could barely understand the woman I was talking to, took forever to get ahold of them, then, if you are missing any of the information they are asking for, its impossible to cancel the charges to the card, I was missing some, and had to dispute the charge with my credit card company to get the required information to cancel, so, they got an extra 2 months worth of payments out of me.

the map gives service in Maine, but there is no service there, it shows green for service in Indiana but putting the area code in says there is no service there, I doubt this is a good company !

I’ve had their coverage for 8 months now and have been fighting with them for 7 of those months over a bill I paid (and I proved it by going IN to show them the bank statement). the payment was made to my first account…and they have never figured out how to transfer the funds to my new account. they keep shutting off my service. I’ve about had it.

Terrible terrible customer service. Say there are no hidden charges but charged tax on first free month…found out AFTER total had been paid. Did not use the auto pay that was set up, so disconnected phone twice, charged $10 to reinstate both times. Impossible to get through on 1800 cricket to live person. Terrible company and it takes a lot to make me dissatisfied.

I really like my phone its really cool i always have service and everything is unlimited the only thing that confuses me is that i have the $40 plan but i always have to pay $55 dollars and i dont understand why, i know there is taxes but about $15 dollars of tax thats a bit crazy

Probably had my Cricket phone up and running for 8 months. Switched from Virgin because of Cricket’s lower rates. Not one complaint. I did a few smart moves in the beginning. I went to a Corporate store and talked with a sales rep. face to face. Before going into the store, I know the plan I wanted. Next issue was to figure out the exact phone I wanted to fit my needs. Having gotten rid of my hard-line phone, I wanted unlimited talk & text. Additionally, call me old. I have a computer so I don’t need my cellphone to be my ‘puter. Having done my homework before hand, and with the help of friends’ cellphones, I knew that Verizon & Sprint work in every inch of my home. With AT&T and TMobile, one must sit on the window sill with a coat hanger directed to the North Star. I was in the process of retiring and the monthly bills had to be cut wherever they could. Additionally, I like to get the “feel” of the phone in my hand so forget the free phones via the web; didn’t want to set myself up for failure, then having to deal with the outsourcing issue. (For the epitome of self-flagellation, get yourselves involved with “Straight Talk.”) Cricket has been perfect. The monthly bill is deducted just as I had set it up. In fact, I’m sent a reminder every month telling me that it’s going to happen beforehand. No dropped calls, texts are received as sent, not hours or days afterwards. I’ve traveled across Pennsylvania and New York with never a loss of signal or calls. Oh yeah, Cricket is a “5-Star” service for me.

The worst customer service I have ever seen anywhere. In fact, I predict that they will be put completely out of business by Wal-Mart straight talk phones.

Cricket does not provide any support for their customers. They disconnected my picture messaging and still charged me. I couldn’t deal with the hassle, and switched to Verizon. They continued to debit my bank account for three months and after three trips to the store and several phone calls, two months later they still have not refunded my money. Every agent gives you a different answer to your question, is rude, and not helpful at all. Coverage sucks. I wouldn’t recommend this service to my worst enemy!!!

Horrible service. Phone and internet. Do not recommend. Customer service is a joke. If they don’t feel like taking your call it will put you through a recording that takes you round and around. When my month is up I will be trying Boost.

cricket add things to your bill that you don’t even have on your phone and then raise the bill up then its hard to reach customer service to

Switched from AT&T to Cricket for my daughter as she wants to be on the web – AT&T charged $60 for unlimited talk and text, but no web. Paying $51 ($40 plan) for unlimited talk, text, web with Cricket. So far no problems – calling customer service was frustrating, but so far so good.

WARNING: NEVER GET CRIKET WIRELESS. they have CONSISTENTLY debited prior to the debit date, screwed me on service and are now deliberating on whether or not they should refund my money for the month of service I won’t use… for the next 7-14 BUSINESS DAYS. then i can “check in” and see if it is going to go back into my account. CROOKED COMPANY, NOT WORTH THE MONEY.

Bad service, hidden fees and rude customer service agents!

Cricket will steal your money out of your account if you order over the phone. Also, false charegs will be added to your bill that you did not request. When you call customer service, they will remove the feature then tell you that it will be credited to your next bill. You will spend the next few month trying to get the money credited back to your bill. Very stressful service.

I had recently purchased a phone for my son and daughter. Latter on line I saw a family plan was offered. I decided I would buy a phone for myself to get the family plan. Minimum of 3 phones. I was told I could conert the 3 phones on the phone since a company store was 50 miles away. At the end of the month , when I was told to call back and change everything, I was told I could not convewrt those phones over the phone. I finally talked to someone after several trys and they said I could. They needed the ID #s under the batteries of the phones. I did not have the info at the time so I was told to get the numbers and call back. I did. Then I was told that the service on those phones would have to be canceled for 24 hours before thoese phones could be added. I cancelled my phone. I am cancelling my daughters phone, and will cancel my sons phone. I don’t like dealing with a company that I can’t believe what they tell me. Besides the service has something to be desired as well.

I had cricket for a year before i got tired of there lousy service which includes dropped calls left to right. And horrible customer service wow!!!! I’d say ZERO STARS!!!!! RATING!!!

This is the worst company I have ever dealt with! Cricket SUCKS! I order a phone on 6/30/10 with them. I received an email thanking me for my order and it provided a order number. The email also stated that my order would take 48 hours to process, well on July 3rd, I went online to check the status of my order and it said that my order was being processed. Well, I wait another day and checked again, still the same thing. I called and was told that the phone was out of stock and that they were waiting on another shipment, so I asked them since I was without a cell phone because I had terminated my service with another provider and I would take the same phone, but in a different color. The stupid azz rep told me that they cannot switch any phones once the order was placed. I have never heard such a thing. They took my money but cannot tell me when I would receive my phone. Last night I talked to a CS rep who was just DUMB! Couldn’t answer any of my questions. I then asked for a supervisor, and then got hung up on. FURIOUS I called back and spoke to someone else and another so called supervisor” and he tried to tell me the same bullcrap. He wanted me to cancel this order and then go back online to order another phone. HUH?? is he crazy? I told him to cancel the order and give me my damn money back I have been waithing for almost 2 weeks and still do not have a phone. What a bunch of LOSERS! I will never consider them again regarding purchasing their SORRY service. If you are thinking about purchasing a phone from them. DO NOT DO IT!!!!!!! and no one in customer service knows anything. What a waste of my time.”

Cricket what have you done???? my service was great till about a month ago now texts need to be sent 5- 10x for it to go through calls drop constantly. Glad it’s no contract I can just stop using your horrrrrible service as soon as my month runs out.

So far Cricket sucks. Went to Calif. and didn’t have any service even though supposed to be nationwide service. I was screwed. Also my bill is about $37.50 and they said I owe $50 and this is my first month. If you live in Arizona, let’s complain to the Attorney General. I am.

Well, if you are thinking about using Crooked for your international long distance calls to Mexico, beware: They don’t tell you it doesn’t work in all areas and sometimes doesn’t even work where is supposed to. Let me explain: My friend has Crooked service since last year and let’s me borrow his phone to call Mexico.

Previously was w/ Straight Talk, now there is a disaster! I’ve had Cricket for about 3 months now and couldn’t be happier. Their one drawback is their “overseas” outsourched, unfriendly, rude, lazy, ignorant, unknowledgeable customer service via the phone. Do whatever it takes not to call them. Having learned the hard way, I go to my local Cricket store. Salepeople there are the exact opposite of the bums on the phone in Calcutta. I’m got the $40 plan, unlimited everything. I cancelled my hard-wired house phone, giving me additional savings. Never had a call dropped, even if I’m walking down my basement steps, or anywhere as a matter of fact. Yeah, I’m in a big city, Philadelphia, PA. It also works when I’m “out in the sticks,” 130 miles from here.

cricket has very poor customer service drop calls constantly. will switch to boost mobil without thinking twice.

Should be 0 burned out stars, Cricket sucks. Just got my service and phone from the internet site, the map showed I had service at my home address however it is not there. Everytime I try to dial it says stay on the line until Verizon helps with my call and charges me!!! I called the sucky customer service- a bunch of idiots in some other country who has trouble speaking english. They don’t know how to help me with my problem, local store won’t help because I purchased it on line. When the 30 days are up so is my patience and I will go back to Net10 great reception, still dealing with CS in another country without English capability but never had many problems.

I was tired of cricket.. all the complains in this forum is what i went through.. just went to boost.. better phones and better coverage and 50 bucks flat… sprint/nextel has better coverage than cricket

Worst service ever. While the front line sales rep might be able to speak english and sound american if you have a problem good luck understanding them. I ordered a phone, its been 15 days since I ordered it, it still hasn’t been sent out. So I call and try and cancel my order, what do you know they won’t let me. So after being hung up on three different times and then finally getting through I still doubt my order has been canceled. Then to top it off some sales woman called me back because I had to call her to get the number to try and cancel my order. She tried to sell me another phone. There is no way in hell, and if that phone does some day show up I am going to refuse to take the package, send it back.

Cricket sucks. It truly does. You have limited access to awesome apps that everyone else can get, their phones are not exactly worth the cost, they sell accessories at unreasonable prices, and their customer service department sucks. I’ve had bad experiences with an average 3 out of 7 reps, not to mention cricket cuts you off from being able to speak to a customer service rep if you make a bridge pay or if their que is too high, meaning if you have a technical problem you better pay your bill before you get any help. I’ve had other companies, and yes all these capitalists in the communication business cut as many corners as possible, but it’s all about who makes you feel the most comfortable while you’re getting financial exploited, and trust me cricket is the worst. Their company is, for the most part, very open about being crappy. I believe people who have good experiences with them don’t walk in with high expectations to begin with, so maybe I should have done the same.

just got my cricket phone, it does not work at all. Very bad customer service as well. very difficult activation process.no service bars either on the phone, I am going to return it.

The Cricket service I have is not bad, but the flex-bucket plan they have is one big RIP-OFF! You have to use their plan in order to have ring tones, so, you have to put money into the plan. Presently, I have 73.00 in my flex-bucket and decided I no longer want to use ring tones. I asked for my money back and they said that I have to use it or lose it. If I changed to a new srevice provider, they said “too bad, you don’t get a refund”! I never signed a contract or was I ever told that those were the conditions of flex-bucket spending. They need to make that clear to everyone before they decide to use the stupid plan. I even tried to get those idiots to allow me to use that money to pay my monthly bill and they said “No, no, you can’t do that!” They need to change their policy. There’s no need to be THAT greedy for a buck.

Great price but bad customer service. No one was able to help me. I must have been transfer about 8 times and all the people kept saying sorry cant help you””

WORST SERVICE EVER!!!

Well i have had Cricket for about 2 years now and i fell that it is a pretty decent company. Before this i had boost mobile and before that i had t-mobile and of the 3 i like cricket. there is the occasional phone call that doesnt go through but i had the same problem with t-mobile. i have friends that still have t-mobile and they are constantly having connection problems with the mobile web and with cricket i rarely do. there are no contracts, unlimited minutes and messaging for about $40+tax. for everything i pay about $100 for 2 lines. i think it is pretty decent vs. other bigger companies. one downside though is the limited phone selection.

I love crickets pre paid phones.i have one and it is awesome .I can say that everyone in the world should get one your life will be much easier.

Cricket is ridiculous when it comes to ANY customer service- over the phone (system hangs up on you and makes it impossible to get to an agent), and at their corporate stores in person. I set up automatic payments so i wouldn’t be charged extra $10 every month when i forget to pay for reconnection. Person on phone said payment was declined… i checked my account and i had plenty of $ so couldn’t be true. went to dealer, they can’t access payments. then went to corporate store. Apparently the person who set up the auto-pay left out the fact that it doesn’t start for over a month and a half. so the next month my service got cut off AGAIN and instead of waiving the $10 reconnect fee, the (extremely rude and unprofessional) girl said it was MY fault even though THEY screwed up. I’ve been dealing with crap like this since the first day i got the broadband card… ahhhhhhhhhhhhhhh! i HATE this company!

Well, I am (or was) going to get a Cricket phone…but it seems like that would be a very bad idea…many more negative comments than positive ones…

I NEED TO ASK CRICKET TO CHANGE THE POLICY FOR CUSTOMERS THAT ADD ON TO THEIR PHONE THAT THEY DROP THE PERSON WHOM DOES NOT PAY ON THE ACCOUNT BUT, NOT CLOSE WHOLE ACCOUNT BECAUSE THE OTHER PERSON SUFFERS AND THEY ARE NOT AT FAULT. OR STOP ADDING CUSTOMERS TO ACCOUNTS THAT PAY ON TIME. CHRISTINE SUGGS MY PHONE WAS PAID 6-15-10 AND SINCE I ADDED AN CUSTOMER TO MY PHONE ITS SHUT OFF. ITS NOT FAIR. 402-813-6181 IS PAID BUT 402-686-1369 WILL PAY ON FRIDAY JUST ONE MORE DAY WHY SHOULD MY PHONE BE OFF. THANK YOU FOR MY IN-PUT

It’s too bad you can’t rate lower than a 1. I activated my Boost phone yesterday, did it all online, and was done in 5 minutes. I got my daughter a cheap Cricket phone to use with their $25 a month service advertised on their website. When I tried to activate online it said I needed to call them. So I called the number it said to. After being on hold for over ten minutes the person I spoke with told me I needed to talk to customer service and to call a different number. I did that. Sat on hold. Talked to a service rep who said I was at the wrong department and transfered me to the wireless department. That person said they didn’t offer the $25 a month plan anymore, but offered a $30 a month one. However, the $25 one included unlimited long-distance/voice, text, and caller-ID. The $30 plan was just unlimited voice/ld. I asked why the $25 service was still advertised on their website and literally pulled up the site and read it off to her. She checked my zip code and said it was suddenly available, but she’d have to transfer me to another department to have the phone cleared and then they would transfer me back to her and she would finish it up. So I’m transferred again and this person says they no longer offer the $25 a month plan and the other rep didn’t know what she was talking about. She transferred me (YET AGAIN!!!) to someone else who told me the $25 plan was no longer available. After going through yet the same explanation as before he checked my zip and said whoops, it is available, but I’d need to be transferred to the department I was transferred to two transfers ago. I think the actual job of the Cricket reps isn’t to help people, but to put them into an infinite loop of transfers so that they get frustrated and just give up. That’s what I did. I returned the phone and will just set my daughter up on Boost as well. Reminds me of two things I’ve always been told: 1. You get what you pay for. 2. Indians are incredibly difficult to understand.

I gave a 1 rating, since there isn’t a -0- rating. I purchased a phone w/the $30 dollar plan as a Christmas gift for my daughter. We had nothing but prolems! Poor reception, each month the bill was more than $30 and no one at customer service seem to be able to explain this to me. We finally had the phone disconnected. Now they are calling us 20 to 30 times a day on our landline. I’ve told them several times, that we are not interested in their services and they contiue to call. Just had a call from them and when I asked the rep not to call us anymore she HUNG UP!!!!! I really dislike this company. Do yourself a favor & don’t waste your time!

After a few days, so far, so good. I bought the plan and phone at the Cricket website. Once it arrived, I did not realize that the phone was for the most part activated, less one final step of calling a certain number, as their instructions on the website don’t seem to make that part clear. So I called customer service, and waited on the phone for a real rep. to talk to me. He answered pretty quickly, at about 10 p.m. He was a little hard to understand, and didn’t quite know what the heck I was talking about, thanks to my confusion about their website instructions. When he tried to put me on hold, we were disconnected. Horrible experience. I figured it out on my own though. I followed the instructions on the card inside the package, rather than from the website, and all is well now. Next thing I did is checked my bill on-line on their website, to see if all the free offers were marked down OK. The bill was set-up a little confusing. At first, I almost thought that they had charged me for the free months, but figured out that all was correct in the end. State taxes & fees add about $8 to my combined monthly bill of phone + broadband plans. We’ll see how it goes.

by reading all this coments i dicided not to go cricket

o stars for customer service.I got my phone today but guess what someone put it inside my door and the dog got it! I have been on the phone since I got home from work trying to order a phone, I’m not even trying to get a new one for free, I am ordering a new one and paying for it I just don’t want to be charged another activation fee.

Love this service, to all you complainers…everyone has taxes and fees for payments over the phone. Never had any problems with txt, calls, customer svc. I was fighting for weeks to get local internet service through a dsl provider to no avail, and i walked in the cricket store, bought a modem, 5 minutes later I’m online. I recommend this service to everyone I know…

I have to say I am not pleased with Cricket at all. The reception in my area sucks, I can not recieve picture messages or access the internet unless I am outside of the county I live in. The customer service defintley sucks because its difficult to reach a live rep and then when you do, you do not understand what they are saying. Also if you do not go to a payment center, you are pretty much out of luck with attempting to pay over the phone or on line. It has literally taken me 35 minutes to attempt to make a payment and have it processed properly. I am sure that some people may have not had as many issues that I have, but with all the difficulties that I have had, I a search for another cell phone service. To the new comers” good luck!!!!”

I ordered my phone Thursday morning, got a confirmation number but no tracking number. I called today and they said it was on back order! Why didn’t the website say they were out of stock? They already charged my credit card. It said it was processed at 10 in the morning. We’ll see how long this process will take. keep you posted.