View All Cricket Wireless Reviews

I'VE HAD CRICKET SINCE THEY FIRST CAME OUT. MY HUSBAND HAS HAD VOICE STREAM, NEXTEL, VERIZON, SPRINT, EACH NEW COMPANY HE WORKED FOR HE HAD TO GET A DIFFERENT CARRIER. THEY ALL DROP CALLS, EACH ONE HAS CUSTOMER SERVICE ISSUES DIFFERENT FROM THE OTHER. CAN'T TELL YOU HOW MUCH I LOVE MY CRICKET! DON'T HAVE A HOUSE PHONE, DEPEND ON IT FOR EVERYTHING. DOES GREAT! I'LL KEEP THE SERVICE.

a cricket is an insect that should be stabbed with a fish hook….NOT a phone company. i tried to pay with their evil recorded voice system, and they wouldnt take it…then they said i owed them a late fee…and i was on the 25 a month plan…they charge me 35…i tried to change it on the phone after 8 calls when i finally got a human…they said there was no such plan…but its on tv i told the idiot girl prom screwedupistan…no its not she said…after 20 minutes i said i want the supervisor…hes busy…ill wait as long as i have to…days weeks…theyre all busy…ill call the federal trade commission…you can do that she says….they are evil i tell you….E V I L ! ! ! im talking stressed out…dropped calls…no reception…everyone i talk to sounds like they have a mouth full of marbles…hatred and discontent…death by tiny ants is too good for they

I had a horrible experience with the Broadband card activation. I had no help from over eight service reps and 3 supervisors. No one could give me a direct Broadband tech number or knew how to activate my card. Furthermore, the 800Cricket did not have a Broadband tech option. At least three service reps said the Broadband support was down for maintenance. Even my local sales people who sold me the card indicated the tech people were unavailable and to try later or tomorrow. And, I just want to get the card activated !! I will keep my Verizon air card. It costs more but the Verizon service people are knowledgeable and AVAILABLE. I will not recommend Cricket to anyone!

I just want to tell everyone and anyone who is thinking of signing up with this company. We signed up and all was going good til the first auto pay bill came. Our bill was due on the 14th but it was withdrawn from our bank account on the 8th! Without reading the fine print we were screwed! It bounced everything since I was going to the bank Saturday to put in for our payment….yet it was already paid and we had an NSF fee. We called to see what the heck was up and were told with the automatic bill pay they can take your payment up to 7 days before your bill is really due! Now, every other company who has this automatic bill pay the day your bill is due thats the day they pull the money. NOT CRICKET!! They had caused us to bounce our other bills due to this issue!!! We called to cancel ASAP!!! Beware if you do automatic bill pay!!!

Lots of people talking about the 1800 customer service – or lack of it! I have to say that the customer service over the phone is not very good, with long wait times and poor service when you do get through. Just go to a company-owned cricket store, they look after you, value your custom and fix your issue. I've had cricket for about 6 months now and I love it. If you don't add internet or ringbacks to your plan then the bill will stay the same and the broadband internet is way quicker than at&t. The only thing for me is that they can't expand quick enough so I can get all my family with them.

Well, in my experience I have not had like the best service at all with cricket! Like, no thanks! I went ahead and had daddy spend some more money on me and hooked me up with a really nice iphone on at&t and it is like really awesome! cricket is okie dokie but only if you like being frustrated to the point of like screaming really loud! like, uhhhh! anyway, hope this helps. a hot dog with no bun? I think I've done that one before!

If you live in a remote area, I wouldn't suggest Cricket. But, If you live near the city, It is great service. Everything is unlimited, and that's what I love. I am a text-a-holic, and it is unlimited for that service. The only bad thing is the coverage, but I would suggest it.

i have cricker but my broadband connection is super slow when i go to mexico i get signal in some areas in mexico and its awsome i would like to recomend this to anyone who wants to have a nice cheap phone but after these reviews u might think cricket sucks oh well

PLEASE READ THIS! EXPERIENCED CUSTOMER I have been using jump for nearly 3 years and haven't had any real issues. I originally bought the blue motorolla phone and after about a year the phone was all messed up(due to me dropping it a lot and constantly talking the battery dead). So I bought an old regular cricket service phone from a friend and I called jump customer service and had them to activate it with Jump. On that phone I could send and recieve picture messages and everything. I spend $50 every 90 days instead of the $54 I was spending every month. Great deal. Now I have a new phone from cricket the Samsung Messenger and it is great. I can send completely FREE ringtones to my phone from myxer.com so I never have to buy them. I would recommend anyone buying this phone to purchase a reg cricket phone not the super ragedy phone they sell for jump. I think that is what is causing everyones problems.As far as the customer service goes it is pretty frustrating sometimes but with a quality phn you really don't have to worry about it. Good Luck!!!

umm idk anything bout them but these poor reviews- i only wanted 1 to get the discount w/ their broadband svc. fyi. if u peeps want a good plan virgin has a 7$/mo. with 10cnts/min.

I would LOVE Cricket Wireless, it has amazing features and I don't mind an activation fee…but there's just one “little” problem…it barely has coverage anywhere. I will be going to college next year to an area that has no coverage…therefore I would be paying massive roaming fees. Cricket would be the perfect cell phone, but they need to really get more coverage.

Cricket PayGo does NOT charge you for days you don't use your phone. The do NOT suspend your phone for having$5 past due amount, you have to have at least $12 past due. YOU should know about how much your bill is, don't try to blame your under paying on the automated system. MOST of Crickets call centers are actually in the US. If you are losing SO much money with your business, then why do you need a Cricket phone to begin with?! If you buy a cheap/used/refurbished phone,what do you expect? Why don't all of you do a class action suit? You would lose, that's why there hasn't been one because most of you, the ones complaining about billing issues, KNOW that you owe the money & YOU”RE trying to scam Cricket & get something for nothing. Unhappy? Go elsewhere, there aren't any contracts!

i like jump but only thing i dont like is when you got to use pm your mintues in a certain amount of time

I just received cricket. I must say this is the worst service ever. Everything I read I have witnessed

man, yall is hatin..real sh*t..cricket got unlimited everything..for a reasonable price..man if yall so paided den go to verizon or tmobile and pay ova 100 dollas for stuipd service..stop complaining..

I loved cricket. Truly I did. My fiance got one because it was affordable for his income for an indefinite time in the current economy. While I'm away on trips, we keep in touch by texting each other. This was working out great for a month. However, before his first bill was due, his text responses to me stopped. (Cue me panicking) I figured, “OK, call him.” However, not only was he not getting my texts, but, when the phone rang, it would ring one time fully, then half the second and drop to dead air. Every time.

great service as far as price, $50 every three months is fantastic. no phone choices and customer service does suck, but haven't really had to use it. have had Jump for 3 yrs now, would recommend to everyone

Here is my overview: 1. Very poor service… even in the city, I usually get about 1 bar (2 if I'm lucky). 2. I pay my bill on time each month, but more often than not, I get my phone disconnected near the end of the billing cycle because for some reason they left $5.00 on my account that counts as a “past due amount”. 3. I tell phone system to pay my past due amount and current due amount, but it does not pay all of it, which leaves me with a late charge and my phone getting disconnected again. 4. I receive lots of annoying spam ON MY PHONE from Cricket, sometimes multiple times a day. I have sent the message “stop” to the number, and get back a message saying I wont get any more, but I do. I have even called someone at Cricket and told them about this and they said I would no longer receive the messages, but I do. 5. I never received my $100.00 rebate because apparently (after talking on the phone with someone at cricket a few months after buying my phone) the person who sold me my phone didn't include the bottom part of my receipt which has the purchase date, which for some reason they need (they don't have it on their computers?). 6. I can't seem to find a number to call to dispute all my problems (what happened to the number I tried calling before?) they seem to have removed all customer support numbers from their website. 7. Because of all the B.S., I end up paying about $60-75 a month for this “service” (if it can be called a “service”) and I am planning on switching to a more reliable carrier who will charge me that amount up-front, instead of lying to me just so I end up with the worst service ever. Overall, a very poor company in every facet of their operation. I would like to file a class-action lawsuit against them for essentially stealing from me every month and charging me for services not rendered.

Bookie, If You can afford better, please select a better company. Read my comment over and over again, before you decide to take the leap to cricket. If you do, please put insurance on your phones. If you don't you will wish you did. Price reasonable, don't look for things to be so grand after about 2-3 years with this service and their “phones” Keep receipts to everything concering purchases through cricket. Something with this company just “Is Not” right. I have this feeling that in due season it will be exposed. I see potential law suits! Oh yeah, im with you, some of these comments are hilarious! pay attention.

Scott Deaver, I'm not laughing at your dilema, trust me. I just read your comment, and you had me cracking up on somethings you were saying. In all honesty, you are telling the truth sir. I don't want to say what i am going through with cricket because it will only make my headache worse. I will say this… If there is anyone who has a cricket phone only 2 yrs and did not began having problems instantly afterward, please let me know. If you are honest, i bet after 2-3 years something went wrong with the phone and after the B S with customer service, you eventually ended up purchasing another phone or changed cell phone service to someone else.

I can't speak to the quality of the Cricket service, as I have only been a customer for one day. However, I just learned from customer service that their Paygo phone plan is misleading, so much so that I would call it false advertising. I'm taking my phone back to the store tomorrow for a refund and cancelling the service.

Alan, I purchase the phone that was a little over $200 dollars. Mp3,camera, video the whole 9 sweetie. The pics were gorgeous on this phone, video was amazing. Before i spent that $200+ I asked alot of questions. Again! after two years… The problems began. Go into the store and given a replacement. I've only had the replacement for 2 months… Guess what? problems! Given another replacemet, but different model… yeah you know it problems! My son is on my acct. Bought a phone from a friend, its a verizon,flashed it with cricket and has had no problems at all, so far. Said all this to let you know i spent alot of $ thinking that maybe less problems. I don't know what is going on with cricket, but i hope things get better for all of you that are having problems. I've since disconneted service on my line. Since no issue with my son's line im still paying. The moment he complains of “any” service problems, Goodbye cricket!

I have been with Cricket since they came into the Denver Colorado Market, (6 years +) I have had fairly good luck with their service as far as reception. As far as them being loyal to long term customers– forget it. If you need to talk to customer service via phone about 50% of the time you get a recording that they are “experiencing high call traffic” and referred to their website which is a complete joke. If you go into one of their stores you had better pack your lunch, because you are going to be there sometime. Oh, and yes as people have stated, when you do get a real live person in customer service I hope that you speak whatever language they may speaking because it sure as heck ain't English!

I ordered a cricket phone via telephone November 2008. I received my phone a few days later. My primary wireless provided use to be verzion but then I chose Cricket to be the primary mobile provider(HUGE MISTAKE). However, I kept my verion phone but decreased my plan. Anyway, I requested that my existing verizon number be ported to my cricket phone. What a mess!!! It took them forever to complete the process. Finally, when it was completed I had to call back to get my phone activated. Well, in doing so, I was informed that my request could not be done because the phone I ordered from Cricket was not a cricket phone (What)!! Therefore, they sent me another phone(exact same one) and guess what the same thing again. I've called 1800Cricket and everytime I call I get an automated voice message that says “We are experencing a high volume of call today call back in 24 hours.” The next day, the same message. The day after that, guess what the same exact message. I am going to send the phone back and I'm going to stick with Verizon. Granted I pay more and I have a contract but it's worth having a piece of mind knowing that anytime you call you will be able to talk directly with a rep!! Another thing, Cricket does not have the capability to transfer calls. Every department is independent meaning that if I call the porting number they can't tranfer you to another department. Cricket is cheaper but please take my advice and go with another provider. Cricket suck!!!

Really NO STARS… Worst…Leave 25 miles maybe less an NO Service. God Forbid you are down to $5.00 and they shut you off and make you go into a store to turn it back on. If you lapse longer than a week you need a NEW SIM card and are ASSIGNED a whole new phone number. Blue CHeap phone CRAP CRAP CRAP! Where is the Better Business Bureau when you need them

Cricket is the worse!!! DO NOT GO WITH THEM!! I had my number ported over from Qwest and it never worked right from the beginning. Of course Cricket blames it on Qwest. Their customer service is overseas somewhere and they read off of a script and all they try and help you with is resetting your phone!! I have a business and who knows how much business I have lost already!! Also, just go into a main cricket store and you will see a much lower class of people which I am sorry to say. They cater to people with no credit and no contracts and their phones are so expensive. I paid over $450.00 for 2 phones and now I will sell them on e-bay. DO NOT GO WITH CRICKET!! I am stiching over to T-Mobile today!!

Iv had cricket for almost 4 years now and it honestly is tha BEST service iv ever had. I used 2 have T-Mobile and it was alright but i would lose signal inside buildings and tha amount i would have to pay was ALWAYS different, I never paid tha suposed amount i was suposed 2 pay. Whenever Cricket came to Houston i decided to try it out because they said it was prepaid, it was cheap, and it was unlimited. And just like they said, it was prepaid, cheap and unlimited. At that time i couldnt go outside of houston without my service going out but cricket was smaller back then. Now that Criket has gotten bigger I can go to other cities and im still good, as long as im not going to tha middle of nowhere ill still have service. Now tha reason I say that Criket is tha best is because ill be in buildings and while other people that have Verizon and TMobile and Sprint are looking around trying 2 get signal i already have it. The phones are pretty good too, they have phones that are cheap that will break really easily but then they have phones that are accually good like Motorolas and Samsungs. Costomer service is probably tha worse thing about Cricket. Its true that the costumer service people do have trouble with English and sometimes u do get people that are really unhelpful but for the most part iv never had any trouble. The best feature is the price, at the most i pay 60 dollars and i get unlimeted calls, messages, internet, and then all tha other features they have like unlimited 411… I would recomend cricket to everyone. The people here that are writing negativly about it is because they bought the cheap phones and are stupid enough 2 spend hours on the fone waiting for someone to answer their questions. Honestly if ur on the fone for even 2 mins. with someone that u kno isnt gonna help u, just hang up the fone and call back, its that simple.

Ive been a Jump costumer since it began and I love it! I use to work for Virgin Mobile activating phones and costumer service in a call center, and one thing I found out is some people are way too stupid to use any cell phone. 1 star? I give Jump Mobile 5 stars!!!

lousy client service – took 2 hours to get a phone (i was the only person in the store) they said i couldn't keep my same number – turns out – i could – now can't text – can't get ahold of anyone

I thought Cricket would be a great deal, Boy was I wrong!! The phone was cheap, after 2 months the phone would not charge anymore and kept turning off..I couldn't even get service in my house, I had to go stand by the road to get service. The service was awful!! Customer service was terrible, they messed up and sent my phone to my post office instead of my home (FEDEX) can't deliver to post offices. I called Cricket and after staying on the phone with them for almost an hour..they told me I had to deal with FEDEX..it wasn't there problem and they weren't going to refund my money. I had to call FEDEX and beg them to deliver it to my home, when really Cricket was the one that should have called them. I would not recommend at all!!

I have owned many cricket phones. What do I have to say about the service it’s not the best in the world the battery gets hot in order for me to talk on my cricket phone I have to leave it plugged in? In order for me to talk on it even with doing this it still has the intendances to disconnect and over heat. I do have to say that I’m a shamed to even admit that I’m a cricket owner I also feel as if cricket takes advantage of people who are on low income and can’t purchase a Real cell phone so my advice is any one who’s thinking about getting or signing up on cricket Don’t it’s not worth the money buy a real cell phone from venison or one of the other real companies out there.

i think jump mobile is awesome… i have been a customer fo about 4-5 years now and i spend 50 every three months… this is great for teenagers who love to txt non-stop. and as far as phones go i have a sliver but i found out you can flash phones and connect them to jump mobile, you can be walking around witha choclate or something and be paying about 17 bucks a month!!

I have had Cricket for about 2 years and I have had problems with customer service and them turning my phone off after I have paid before the due date. The phone cost too much they are not worth the price they ask. They need competition maybe the service and price will get better.

I'm using Cricket Wireless in Austin, TX. Comparing it to my AT&T Wireless phone I find it works much more better in downtown buildings, and I have not had any dropped or unplaced calls for the past 90 days of use. I have reduced my AT&T minute plan and will soon be utilizing Cricket Wireless exclusively after the near year (2009).

Thsi is the worst cell phone service provider. You cannot get anybody on the phone and when they charge you unecessarily. I moved my number to another carrier but they still charge me after wards coudnt get anybody on the phone to return my money. Very rude customer service reps. Please dont fall for the cheap price thing . You get what you pay for. Cricket to me is the worst cell phone carrier .

Definately a zero or negative even for customer service!! A family member has one, and whenver I try to help out by paying their bill for them – it is a nightmare getting through – be it automated and their “”can't understand you” or whatever and cuts you off, or the ONE time I finally got thru after hours of trying to a live peson – who was totally unhelpful. Just today – I had to try via my cell (another company – no problems with that company) at least 7 times – no luck, kept cutting me off with their “try again later” – and 3 more times from a land phone before I finally could complete an automated payment. On top of the horrible customer service, having to pay for using a credit card, and then the limited area the family member can use the phone in. Verizon, T-mobile etc. – way bettert any day – and can get live customer service easily.

This is the best minute phone I have ever gotten! i'VE Gotten 3 for my daughter and recommended it several times.

Cricket is absolutely HORRIBLE!!!!! Any phone company that has customer service like these guys ought to be banned and shot! First of all, none of their reps speaks proper english! You can't understand them and they can't understand you! I was TRYING to do a ESN change to another handset over the phone (Simple), and the moron gave me a change of my number! After that, u cant recover your old number back at all! THEN, he not only gave a new #, but the idiot didn't even program it to the same phone! IDIOT IDIOT IDIOT!!! I tried to speak to his manager and guess what?…. THEY HANG UP ON ME!!!! PLEASE SAVE YOURSELF AND STAY FAR AWAY FROM CRICKET!!!

Jump's customer service is the pits. They don't take responsibility for anything and it's all the customers doing and liability. They have no way to contact their leaders/managers and their front line agents are pinheads. They barely speak let alone understand English. JUMP MOBILE makes you want to JUMP to another service provider!!! The cost is great, but watch everything else closely!!! If you ever need customer service there goes the problem.

OMG! If I could have given this a minus 0 star I would have. More calls are dropped than completed, voices sound garbled… Worse than terrible. Even if one was on welfare, there must be something better than this! Sucks big time!

I've been with Cricket for 7 years. Loved it then, love it now. Cheaper, better and no hassles. Customer service has been great!

I was 14 when I had Cricket and I truly thought that Cricket had the worst serive ever. Sure, unlimited minutes and text sound great, but if the serivce sucks, then it's not worth it. Customer service was TERRIBLE!!! And signal strength was the worst. I couldn't even get a signal in my own house!!! WTF Cricket? I'm so glad I'm back with AT&T. Better phones, better customer service, and and better signal. People might make fun of my for bashing Cricket, but once they can afford the higher services, they'll realize that Cricket isn't worth their money.

First, many of the people who trash this plan aren't the people the company is directing their service toward. If you can make enough money to switch to Sprint or T-Mobile or ATT then you probably should: they have better customer service and better phones. Cricket plans are for people who either cannot afford a $99 month unlimited voice and text plan or do not wish to have a contract or early termination fees and the like.

Wow I just spent hours reading every review on every company to get a better idea of who's service to go through & have heard mostly NOTHING good about ANY of them lol Im no better off now than I was before I started reading them, what a waste of time that was. Though I will say this about cricket, there are 15-20 local stores in my city & i spent 2 hours calling everyone of them over & over & over just to ask a question about flahing my old phone, & not ONE single store answered, not ONE!!!!

I've used Cricket for a while now, and I just got my second phone with them (by the way, stick with them for a year, they give you a $45 credit towards a new phone, any other company, you have to wait 18 months, and get a $50 credit). Spending $75 a month for 2 phone lines (yes TWO) with unlimited text, unlimited local and long distance, unlimited internet, and picture messaging (also unlimited). No I don't expect customer service to be worth a damn, (although I've NEVER had any problems as long as I went to the store) considering I'm paying HALF of what I paid for my sprint phone (with far more restrictions), who happened to have worse customer service, and didn't get the billing right ONCE for the 8 months I was with them. Not only that but with my good friend sprint, I spent 3 hours on the phone trying to report it stolen, and still got 3 more bills.

I do agree that cricket customer service is the worst. They are the rudest people. I too have a long story to tell but I won't. They ended up with extra money from me and the problem did not get solved. They did reimburse $15.00 for my trouble though. That is, they reimbursed 15.00 out of 170.00 cost. Which they acknowledged was there fault. I also got back $50.00 they took out of my debit account but did not put onto my bill. The only reason I keep the service and gave it 2 stars is because I do like the unlimited minutes and is cheaper than other company's. This is a plus if you have children. This phone is for them. So in that sense, I did give them two stars. If it werent for my kids and needing a cheaper service with unlimited minutes, I would of gave it a lower rating. Just because of CUSTOMER SERVICE. I have worked as a customer rep. at another company. This behavior would not be tolerated.

I have had Cricket for almost 1 month and I am sooooo canceling my service. They are the ruddest people! I called their 1-800-cricket # for a charge that was never suppose to be on my phone in the first place and the first time I was put on hold for 20min! then I called back and got a really rude lady who I could not understand and I asked her why my bill was so high and all she could say is “omg” like I was irritating her, everytime I wanted to talk she would talk right over me in a loud voice so I had about enough of that and asked for her manager and she hung up on me. I then called one of the stores here in Reno,NV and the girl who answered that phone said they would not refund the money back that they wrongly charged me for and when I asked for her manager guess what happened. I am very discussded with Cricket and I advise everyone to NOT SIGN UP with them. FYI I would actually give them NO STARS but I can't do that.

Despite what we might have been told, we are using walkie talkies. Nothing more – Nothing less. If you are close to the tower you will do good. If you are out on the edge, you won't. The BIG NETWORKS will do better and you might get a “thank you” along the way. Get this: None of them “love you”. They are all stealing from you but some of them can do it without breaking into your window and they are good enough that you will actually thank them for doing it. Cricket? At least you know from the start that they are all crooks. You see the glass on the floor when they break in and rip you off. If you are going to steal from me, at least have the decency to acknowledge that you are a thief. Cricket does this really well and I appreciate that about them. Looking at it that way, at least they are honest 🙂 Show me a carrier that is fair and honest and I will show you Cricket. They are all the same. Big business, lots of money for them and not you. They will sucker you all the way to the bank and laugh behind your back. They don't care! That is why our economy is SO bad right now. No one is doing fair business anymore. Greed, dishonesty and a lack for integrity, that is what our country is built on. What do you expect? Do you treat everyone fair? Do you stand up for what is right? We are talking about cell phones here right? NO, we are talking about walkie talkies with slick interfaces and cool sounds. Nothing more – Nothing less. Keeping all that in perspective, I choose Cricket any day of the week. OH, and the reason customer service nevers calls you back is because they are unable to get a call through into your house – THERE IS NO COVERAGE LOL Cricket does not pretend to be anything other than what they really are – Greedy, ruthless and a bunch of liars. I respect thier honesty and if I could get half a bar on my phone, I would call and tell them so. Relax, make a call when you can and remember that YOU are the who decided to hook up with a company called, ” CRICKET”.

Worst customer service in the US! They send you to another tech after waiting 20 minutes who then sends you to another tech and repeat then drop you. They tell you they have corrected the problem by refreshing your phone” and hangs up. No corrective change is ever made. They sent me a phone and told me to let it charge overnight. Never worked. I sent it back and they said they would reimburse me for it after I bought a new one at Wal-Mart. Instead of sending a refund (after I paid shipping costs to receive the brick they sent me and I paid to send it back) they sent me a bill! They acknowledged receiving my non-working phone and credited my account then took it all back under “Fees”?! of $63.21. They actually billed me $1.96!! I called them stating they sent me a Brick and I sent it back as damaged and they BILLED me!!! That was 3 months ago and and have spoken with 12 different operators that assure me they are looking into the problem!!! Haven't seen a penny yet. This is a scam operation full of liars and thieves!! Stay away from them unless you like faulty cheap phones and horrendous cutomer service!!”

i liked it because it was unlimited min. tex/pic msg. i dint like it because off the internet system it used which wouldnt allow you to download free ringtones

i had sprint for three years 900 min plan.alwats had a bill over a hundred dollars. extra charges for text internet ect. now i have cricket my bill is sixty dollars and i get unlimited everything.no contract no overages ect best way to go.

I switched from AT&T which I have been with from before they were Cingular…excellent service, but the difference in plan pricing was something I had to try. I was paying $120 for unlimited talk and text at AT&T…Cricket was $40 with no commitment, so if I am ever not happy I can just go elsewhere. Customer service is average, deals on phones are not the best, and i have had every phone out there…not kidding. With AT&T I was able to do that, but I was wasting money and time. Cricket simplified things and cost so much cheaper. Phone works fine and works as well as anything I have tried. Basic but sensible cel package overall. Service as far as consistency in quality calling I give it 3-4 star, which I think is average. Value is awesome…I went over my minutes with AT&T and had a couple of $300-400 mo. bills…Cricket is a cheap $40 unlimited…never a worry.

I love my jump phone, iam a single mom thats cant afford 50 a month, i pay 50 every 3 months, ive been a customer for 1yr 1/2 and I LOVE IT, its the best pre-paid phone!!!

You get what you pay for. I switched from my dependable, but more expensive service with T-mobile, to the “unlimited” service with Cricket. I get a lot of complaints from those that I call that they can't hear me or the reception is choppy. The phone I got was the Lingo, which after a $100 mail in rebate (which I still haven't gotten) was about $80. I see why it is no longer being sold, it “freezes up” constantly. You have to undo the phone and remove the battery to get it to work properly again. And the web browser on this phone is a joke. I tried to check my aol email, and it kept timing out. I eventually realized they wanted you to purchase the remote mail program which is $1.99 per month, and you can only get to your email from this program. So if you want questionable and unreliable service, cricket is the way to go.

I recently was swindled out of $270. 47 from Cricket. There customer service is the worst I have ever seen and it is impossible to reach a manager. Their system is set up in such a way that if they dont want to speak to you they never will. After cancelling my account after only 30 days they continued to steal money from my checking account for 2 months. I only had one internet modem…hjow do you take $270. in 2 months from a closed account? They are crooks…don't go there.

this has been the worst cell phone experience i have EVER had. I have been to the “customer service” location three times in the past week because of problems with my phone and I'm having to go back …AGAIN. I can't reach anybody when I try to call any of the locations around here, and when i call the infamous 1-800-cricket, i get some indian guy named “darryl” who i can barely understand, and he's a freaking moron. I'm through with cricket. They SUCK!

I HAD CRICKET WHEN THEY FIRST CAME TO PITTSBURGH. I LIKED THEM EXCEPT I COULDN'T GO OUTSIDE MY AREA. I HAVE GONE THRU EVERY OTHER CARRIER KNOWN TO MAN, AND THEY ALL SUCK. I LASTED 6 WEEKS WITH SPRINT ( MY SECOND TIME WITH THEM, MY FIRST 6 WEEKS OF SERVICE WAS 498.00 )I AM NOW BACK WITH CRICKET, USING THE 60.00 PLAN WITH 200 ROAMING MINUTES. THE SERVICE IS GOOD. GET A DECENT PHONE, THE INEXPENSIVE ONES AREN'T VERY GOOD.

I feel so bad that some people all they do is hate on cricket. I have a daughter that works for cricket, she comes everyday from her job tired and sometimes overwelmed. She tells me that there at the store she works they try to help everyone out, but sometimes they have very rude customers that argue why their bill is so high, but they check the customer records, the customer has added ringbck tones, internet and they try to blame it on cricket. oh please, you all cannot blame cricket for everything , as far as i know on the ringback tones a customer has to press the agree key in order for them to be charged. So all i got to say is: Take some responsability as a customer, dont blame everyghing on cricket, not everything is their fault.

Cricket is the absolute worse. I put my daughters phone on vacation mode while she was away, I won't even go into how much trouble that was, but now I can't get it to activate. Customer service is experiencing high call volume so I can't get through. When my local Cricket office is open there is a sign on the door always saying back in 15 mins. These people are crooks!!

HORRIBLE, HORRIBLE CUSTOMER SERVICE!!! I am talking the worst in America! This is ridiculous, I have been trying to call Cricket on a Thursday for 7 hours now to argue about my bill. It keeps saying “We are unable to answer your call right now, please try back later” I've tried every option and it gives me the same message. There is not ONE phone number in the phone book for a main branch, they all list the 800 number. The ones that are in are DISCONNECTED! Gee I wonder why, they HATE dealing with customers with a passion. They are always rude and ignorant and don't want to help you at all! They make u pay for the 1st month when u sign up with them and here I am 1 month later with a $150 bill, WTF! I have two phone lines on it, both with the $40 plan, where are these extra charges coming from, I was told with tax and everything my bill would be $101 and some change a month. Of course my bill is due and I keep getting text messages from them stating that it will be interuppted if I don't pay the bill, which they will then charge me a reconnection fee BECAUSE THEY WON'T ANSWER THEIR DAMN PHONE! Are the phones good? Sure if u don't mind having them constantly on charge! Are their prices good? Sure if you don't mind lots of hidden charges, talk about false advertisement (no hidden charges, my ass!). If you have good enough credit to go to another phone company I STRONGLY suggest u do. Talk about preying on the poor, this company does it! You guaranteed all this service for a cheap price but they don't fall through with the service.

Their calling plans may be cheap, but they make their money off of you other ways. You pay a “fee” to pay your bill, if you add any feature in the middle of your billing cycle they nail you with additional fee's. I added ring back tones, which they say are $5.00 a month, I got tagged $20.00 a line for them with no explanation to why it was so high. If you underpay your bill by even a dollar, they shut you off and you have to pay a $30.00 re-activation fee. Their “customer service” is less then service, the people are rude and barely ever get the problem resolved. You get a different story of what they can do for you depending upon who you talk to at customer service, half the time the person barely speaks english, talks fast with a heavy accent and gets angry with you if you ask them to repeat themselves. I have cancelled my account with them and went back to Verizon Wireless, it may be more expensive but it is definately more worth it. I wouldn't recommend Cricket wireless to anybody.

I hate Cricket or as I refer to them Ckrooked! They can't get my due date correct I get messages to pay my bill when it is past due or I don't get a text message at all then my phone gets turned off. They understand your inconvienence if I hear that sentence one more time I will scream. If you don't have to get a cricket then I suggest you don't. It is the worst cell phone company in the world my daughters track phone is better. I have gone through 4 phone in a year. I am so fed up with them I switched today. And for goddness sake they really need to get customer service that speak english.

I was really starting to think about getting Cricket, but after reading these reviews, that's a HECK no! Cricket is COMPLETELY out of the question. Ill just stick with my prepaid wireless, although slightly pricier. But in this case, it sure seems worth it.

Cricket is honestly NOT good service. I have it now and having problems with my phone. I just brought my phone about 3 or 4 months ago and now it won't charge. Took it to repairs, they told me that they can't honer my warranty because it's has sratches(cheap paint for a cheap product right?) Other than that you can tell my phone is in good condition. Their phones were for people who was tired of bellsouth,sprint,at&t or simply bad credit. yeah you have unlimited long distance & a great service package, but when your phone breaks & you lose service in your house or ROAMING IN YOUR OWN HOME! Is it worth it? I believe they wanted my phone to look new to resale it to someone else.(my opinion)because it would have to be sent to the manufacterers. I believe they ARE stealing from consumers by selling cheap products so consumers can keep coming back buying something” just to keep their “good service”. I will be taking my business elsewhere & wondering what took me soo long.”

Go with Boost! Boost has unlimited prepaid phones AND great customer service. Cricket has BY FAR THE VERY WORST CUSTOMER SERVICE I HAVE EVER INCOUNTERED!!!! If you are even able to get a real person on the phone, they keep transferring you, hang up on you, pretend to take your information and lie to you saying they will resolve your problem, after being on phone for about an hour with them, then do absolutely nothing to resolve you problem! I cannot even believe that they get away with this and are a legitimate bussiness!

If you have a jump mobile all you need to do is purchase a cricket phone and call customer service to do an ESN switch to switch service to the cricket phone for only $15. It works with all cricket phones and if you switch to a camera phone you will be able to send pictures and sounds at no additional cost. Jump mobile has been great for me. Only problem is customer service representatives cannot speak fluent english and are very hard to understand.

First, the service itself is terrible – dropouts everywhere. Second, they CHARGE you for the PRIVILEGE of PAYING your BILL!!! Even if you pay by kiosk, or at a corporate store, or with CASH, they rip you off for a $3 to $5 “fee” – for PAYING THEM! If you try to pay online, and it is within a week of your due date, they charge you a $5 “late” fee! It is Tuesday, August 19 as I am writing this, and I am being charged $5 even though my bill isn't due until 8/21! And get this – I don;t have a contract – I'm NOT OBLIGATED TO PAY AT ALL (if I want to drop the service) YET THEY ARE CHARGING A LATE FEE… IN ADVANCE OF BEING LATE! They charge you for a paper bill, they charge you for paying online, they charge you if you stop in front of their store to tie your shoelaces. The phone prices are excessively high, the quality of the staff is basicly slum level, you have to wait in line at their corporate stores to do anything, and you get absolutely no service or features of any kind. My advice? Go to a legitimate cell-phone company (one that isn't run like the front for a mob drug lord).

If you are basing your decision to get Cricket service based on these reviews, you've got to know that people are much quicker to complain than they are to praise. Plus, consider the overall attitude of the people who are writing these reviews.

I signed up for Cricket and they sent me a phone with instructions to call to activate. I called and they said it was activated to someone else. I sent it back to them asking for a new phone and my shipping fees, since it was their mistake. Then I called two weeks later to ask where my phone was. They said your account has been cancelled. I asked who cancelled it. They said you did. Then they billed me again. They have not cut off the billing to my credit card. I complained to my credit card company it is in dispute now. I would never use Crickit again.

I have two Cricket phones. The first one is getting very old, over two years old. But still works great. I love the fact I can call and not have to worry about minutes. Problems, leaving the calling area, then the phone makes a good paperweight.

I have cricket and most of the plans do indeed come with the features you are used to.

cricket phones are horrible. i thought i was getting a good deal with going with cricket over priced cell phones. so i proceeded to purchase. Their claims of giving u the first month free is straight bull. the phones are so over priced i'm sure the firsts month is figured into that cost, my service was horrible, couldn't go out of town without using my roam mins, shoot i couldn't go in certain sections of my house neither in that case. i only had service for 6 days which came up to 282 mins used, which averaged out to 3 mins a phone call (95calls) A Stylish Phone+ A Sweet Promise= Horrible service, and unobtainable refund, sounds pretty illogical to me. hey u be the Judge……?

Beware if you try and leave Cricket! I tried to port my number in May and it took Cricket until June 6th to allow my porting to occur. Then, in July I received a bill for June and a charge for reinstatement in order for them to complete the porting. Cricket told my carrier that my number was part of some ghost porting and they couldn't approve the port. I tried to call the number on the bill (412-853-1055) and guess what… The number was disconnected. Unless you have a current Cricket number you CAN NOT contact them. You call their 800-cricket number and you go into an almost endless loop. The reason it isn't endless is they say “I'm sorry you are having problems” and disconnect you. While I had the service it was fine. But don't leave your service on auto billing if you plan to leave because they will auto bill you for a lot more than you expected. Fortunately for me, I took my service off auto bill just before I ported. This company should be investigated by the FCC for their less than customer friendly service to customers who try to leave their service. I would say NO to using this service to anyone thinking about it in the future. When I went to the Cricket store manager said I couldn't pay the bill they sent because my service had been “disconnected.” But the screen still showed an amount for the last bill. I'm just afraid that since I can't talk to a live person that my bill will either go into collections or I will be harrassed as a nonpayer. All I wanted to do was talk to a Cricket representative and try to resolve my problem. My new carrier couldn't even get in touch with with them to help me. NO ON CRICKET!!!

The service is ok depending on the plan you have. Some phones that you want to use (non cricket phones) can not be used roaming or on the internet. The customer Service Stinks. Avoid at all cost if possible. But you want to make phone calls only, cricket will work for you. …and the phones they offer..please upgrade to the the year 2007 at least.

yea jump is soooo cheap like who cant afford 17 dollers a mounth but im missin my pic meging good serive i have no prollblems but i hope 2 meny ppl dont get it or well ll b textin 4real i just hate having 2 worrie about mins

Jump is just another part of Leap wireless. They are connected with Cricket. They have awful service. They have a way of eating up the minutes and charging outrageous amounts. I rather have Cricket's nasty service, at least i can call out. I guess this works for some, but not for me.

Cricket really has very dissapointing customer service. I have been with them for almost 5 years. During that time I have had my phone cut off after payment. I have also had them going after me for 15 dollars that i did not owe them at all. It is very hard for me to speak with customer support,as they do not seem to speak any english. I am going to be changing phone comapnies. I simply do not need the headaches. Also their phones seem to be highly inflated pricewise. Beware. This is good for teens or kids that dont demand great service. It seems they should be able to do better as much as they charge.

The Trick is to not buy Cricket Phones. Buy verizon/sprint/Alltell phones off The internet/Ebay and Flash them over to Cricket..Or Buy Pre-Flashed phones Cricket Service 4.5 stars.. Cricket Plans 5 stars

had billing errors, spent 2 hours on the phone tring to correct! All they did was transfer me to differant department! Cricket has the WORST customer service I have EVER had!

If I could give this “service” zero stars, I would do so in a heartbeat!!! Someone on here said she and her husband purchased two cell phones from cricket and they started messing up within 2 months. She said they wouldn't charge. I can top that: my husband's cell phone, that we bought on Friday AT 7PM was screwed up BY SATURDAY NOON. That's not even 24 freakin hours! His battery overheated, which could cause it to explode. The battery won't keep a charge. Literally, the phone went through the WHOLE BATTERY in, like, ONE DAY. And now the phone is on the charger and the phone won't turn on at all. He has tried going to the store to get the phone replaced. They won't do it. They've bounced him around from store to store in our area, saying, “Oh, so-and-so at this store can fix it for you.” That was a lie. So-and-so at that store, when asked about the problems my husband is having with the phone, didn't know what the crap she was doing and DIDN'T FIX THE PHONE. He has spent hours on the phone with “customer service” and got nowhere with that, as well. I was just listening to the latest round and the lady on the other end gave him the run-around after he'd already explained all the problems he was having with the phone. She kept telling him that maybe this or that could be done for the phone. He kept explaining that he'd already tried all her “solutions” at least three times. Finally, he asked for the corporate number. She refused to give it to him. So he asked to speak to a supervisor and she wouldn't allow him to do that, either. At that point, he did what I would've done: he kept insisting that he be allowed to speak to the supervisor or be given the corporate number. And she kept saying that she understood his concern, sticking to her script, (and at that point, if I had been talking, I would've said, “Well, understand this, lady, and act on it: I want to speak to your supervisor. NOW. It's as simple as that.”) And when he still insisted, she began to get rude and started shouting. And when he kept on insisting, she kept saying she was going to release the call. When she said that, he asked for her name so that when he called back, he could tell the supervisor who he had talked to. Failing that, he said he would tell them to look and see who was the last one to access his account. It is illegal for a CSR not to give you their name if you ask for it. She did not do that. She refused to give him her name. And then she released the call. I WAS gonna get a cell phone from this company, too, so that we could have matching plans and pay on the same day and all–WAS being the operative word here–but now that I see what he's going through, I'd rather take that $100 that we spent and throw it in the TRASH first rather than give it to them! But hey, I guess since we bought a phone and a plan from cricket, I GUESS WE DID THROW THAT $100 IN THE TRASH!!! THIS PHONE “SERVICE” IS CRAP. (I CAN'T SAY WHAT IT REALLY IS SINCE THEY HAVE STATED THAT ANY COMMENTS THAT CONTAIN OBSCENE LANGUAGE MAY BE REMOVED. IN OTHER WORDS, MAGICALLY DISAPPEAR.) I DO NOT RECOMMEND THIS CRAPPY SERVICE TO ANYONE. PLEASE DO YOURSELF A FAVOR AND GO WITH A BETTER, MORE REPUTABLE COMPANY AND TELL YOUR FRIENDS, COWORKERS, NEIGHBORS AND FAMILIES TO DO THE SAME! DON'T MAKE THE SAME MISTAKE I DID!

So, I had a second Cricket line that was not using many minutes but was still costing the basic service. I decided to cancell and explained why to the cricket person when I called to cancel. I told her I was thinking of a Go phone and she suggested I transfer the second line (my daughters) to a jump phone. She took care of it for me right there. HOWEVER” when I call my daughter I get the voice mail of somebody else and am not able to reach my daughter

Cricket has the worst customer service I have ever encountered. If you email their customer service you get no response at all. If you reach someone at the 800 number, they are unable to speak or understand proper English. If you visit a store, they will do their best to help, but somehow that help never reaches the billing department. I have now had an unresolved issue with this company since March. Today, I am filing complaints with the BBB and my state's attorney general office. In my opinion, one can save oneself a lot of aggravation and unnecessary expense by steering clear of Cricket.

The computer makes alot of errors. My service has been interrupted a couple of times. Customer service can not resolve the issues. My minutes and days don't gel. Then no service without notice. The customer service act as if I am lying. I do like the service however I don't trust the computer. *729 is not accurate.

MetroPcs is a great advance pay company. they offer the simplist plans with no worries, all my features work and their in store customer service is unsurpassed. stop hating on metro!

i had cricket a few years back. bought my phon at a circle k and it wouldnt activate for two weeks. noone in dallas could figure out why so i took it to a dealer and they activated it for me then when i cancelled my service with them cus i was moving to a part of new york that didnt cover cricket, they kept sending me these “we want you back” cards to my old address even after i told them not to cus i was moving which someone somehow intercepted and activated a phone in my name. luckily cauht it before the first month was up and contacted cricket. i liked their response time to fixing the prolem but didnt appreciate how the guy worded his response to it: “alright,the phones been disconnected and you dont owe any thing on it cus you cancelled it within the first 30 days”

I have had jump mobile for about 2 years now and still think its the best value in prepaid hands down. The calling aream is pretty small and every once and a while I have a problem with missing calls, but for the most part, all good. I had the utstarcomm phone for about 2 years and it was and is a great phone. I just bought a flashed Samsung a950 that was originally a verizon phone. Flash was successful and number transfer was flawless. Only thing that sucked was a 15 dollar fee for transferring. But still, as I said, Good stuff.

Lousy service at every level. Cannot communicate with them – if you get a live person , they will not get off-script. They make it nearly impossible to pay for without major hassles and extra chyarges. When I went to pay my bill at the store, the house was full of disgruntled customers!

i love jump mobile cus i got free texting and picturing texting messaging n free incoming calls anyways it goes it cool

ok i like the service alot! because the free texting free incoming calls and all that good stuff. the oinly thibg i do not like about jump mobile is that the minutes ecpire!!!because im buying minutes and if i dont use them all it was just wasted! but like i said i love the sevice dont get me wrong im actually going to buy one tomorrow :]

I have been with cricket for a long time now & honestly other then the fact that my phone over heats in a matter of minutes & they never honored the 90 days warranty or coverage for phone replacement when I first bought it its not a bad service. I pay about 52-55.00 a month & get unlimited talk time which isn't a bad deal though I only talk to a select few people so I really don't need the plan I have but then again when you don't have it is when people start calling you lol so better safe then sorry. I would highly suggest that anyone thinking of getting this service talk to people who have it already & ask them about the phones they bought before you buy one yourself to save yourself the time & hassles that I have had to face with mine. Its easy to pay your bills with cricket I just do it online & other then crappy phones the service is good.

3 days after getting my phone and service, I logged on to see my bill and it said that I was a month behind, had a $5 late fee and a $15 reinstatement fee in addition to my balance forward for unpaid service from prior month. Well, this was a new line. I got my first month free and had only had the phone a couple days. I called customer service and they told me not to worry, that they would fix it. They never did. This meant that the automated payment system and web payment options wouldn't work for me. I have had to call my payment in every month. The problem with that is that you can't wait on hold for someone. If the call center is busy it wont let you out of the automated system. It would take me an average of a wek of calling in all the time to finally get someone. Sometimes that meant that my phone would end up getting shut off while I tried to pay for it. Then they wanted to tack on more stuff. My most recent problem is this. I actually got through the DAY BEFORE my bill was due for once. I went to pay and the lady said, “Oh, I'm sorry, we can't take payments by phone after 9:30 pacific. You'll have to call in tomorrow.” I told her that I wouldn't be able to get through and she said, “I'm sorry, you'll have to try.” By the 17th (now 2 days late) I still couldn't get through. Phone was going to be shut off. I risked the billing issues and just paid online. I checked my bank account the next day and BOTH payments had posted. $75 each!! I called for an hour every morning and about 2 hours every night from the 18th until the 20th. Finally I called a cricket store ho said they couldn't help me but would contact corporate and get me a call back in 2-3 days. Still haven't heard back. Kept trying every day and finally got through on Sunday the 24th of this month. They said they could have my refund done in 24 hours (still haven't sen it) and that he would contact corporate to get me a call back since they would not release the corporate address or number to me. He promised a call back in days (still no call). I got my tax return and decided to join Verizon. Still nothing from corporate and still no refund. I'm going to have to either let the $75 go, or get legal support. The first charge was taken without my authorization technically … and they provide no effective method of contact. Out of all my friends with Cricket, I'd say about half have similar nightmarish billing issues. From what I've seen, if things go right from the beginning, you're fine. If it starts out screwed up, it will stay that way.

This is a great phone for my teenager…she does not make many calls but does ALOT of text messaging so this works out great. We did have trouble getting it programmed in the beginning but two calls to customer service and the problem was resolved. I have no complaints about them so far

I think that in general cricket is a great service provider. Yes there phones do seem to experience a little more technical problems, but that is only natural with the amount of use they are put through. I feel that many of the people that are experiencing issues with customer service, have to do with there own actions. I remember the first time I had a problem with cricket and billing issues. I paid my bill late but paid my regular bill of $52.00 I wasnt aware of the $15 reinstatment fee that is applied to the bill, but the next month I noticed my bill was higher. I call the 800 help line and they explained why it was higher and offered to waive the fee as a one time courtesy. Since then I try to pay my bill on time but occasionaly get behind, so when that happens I have to remember that there will be a $15 fee that will be billed now or on next bill. So the next time you have this type of problem, you need to step back and think did I pay a bill late did I make any changes to my account, before you go off yelling at a cusotmer representative.

I have had the cricket plan for over a year and just recently switched to T-Mobile, while I enjoyed the luxury of no contracts, unlimited text and talk, there is still other issues I am not so happy with about Cricket. I think it is an excellent plan for teenagers and individuals who cannot qualify for other plans. However, they will get you some way or another just like Verizon, TMobile AT&T. In my opinion they are far better than SPRINT. I changed to T Mobile because Cricket wanted some ridiculously high price to have a phone flashed to Cricket because I wanted my daughter to enjoy her unlimited talk town. The phone plan and phone I received from T-Mobile was a great offer for me. Sorry Cricket, I do have 14days with T-mobile to change my mind and that is when my Cricket bill is due again, so we will see.

I like only paying 50 dollars every three months what I don't like is not being able to get real music downloads from other sites it always says service is not available with this provider.

Calling area is too limited. It costs a bit much for the coverage area & plan features.

I have a jump phone ,I also brought my daughter one. I wish I never did it the customer sevrice is rude the hold time is forever. They cut your phone off when they feel like even if you have minutes. For instant I had 50.00 on my account they cut my phone off. when I call them the ladie argue me down. when put the money down I already had minutes on the account previous. I call on 1/27/08 she told she could only give me a month or util 3/4/08 I got tired of debating with her so I agreed. Today 2/6/08 my phone is off again. Same thing happen again had to debate with another lady she say will give tell 2/29/08 after she put me on hold for a hour from 3:30 – 4:30. I said listen I have no need to lie to you. My service has been interupted a number of times because of your company computer error. The last two time it seem like their making me out to be lier. I said im being ripe off. I told her look I already acepted March 4. Im still losing. then she ok but dont pay with your credit card anymore buy the slips at the store what kind of garabage is that. If any one gets jump moble keep your reciept tell your minutes expire and never double up on payments they will try to ripe you off.

My experience with Cricket Wireless has been nothing but terrible. To begin, everything seemed fine and dandy. All the bells and whistles worked. Except, you have to pay for anything short of basic phone coverage. That was annoying. You have to pay for the ability to download games, and then for each game itself. Like I said, annoying, but not important. Well, important would be the services I was already paying for. Like, picture messaging. Sure, I could send pic messages, but could I receive them? No. It just didn't work. None came through. So, a lot of friends sent me pictures, and got angry when I didn't say something like “I love that picture!” or something along those lines. “Well, that's a bother. I want the services I pay for.” I say to myself. So, I email the cricket customer service people from their website. I get a reply. “Cool. That was relatively fast.” I think. It tells me to “Dial *228, and this should fix your problem. If it doesn't go into a cricket wireless store near you, and they will fix it there.” “Okay, cool. I can do that.” So, I do. Nothing. It doesn't fix the problem. A week later, I try it again. “Maybe it needs the reprogramming again?” Nope. No dice. So, sunday morning, I try it for a third time. “Maybe it will work this time?” I think. Wrong. Dead wrong. Upon reprogramming my phone, it attempts to restart my phone with the new programming in effect. But wait! It won't turn on. And it still won't turn on. No matter how many times I press the power button, it will not turn on. It's broken. “Well, damn.” I think. I mean, Really damn. I had just met a girl and she was supposed to call me in a little while. But, my phone's broken. So, I go for a walk to see if I can get it fixed. But the store's closed on sunday! Imagine that. People don't need phone service on sundays, apparently. Utterly fed up, I decide to switch to T-mobile. Okay, done. New phone in the mail. Now all that's left is to cancel my old plan. Sweet. A phone call and we're done. NOT! Haha. They had me fooled. Sure, most people can cancel their phones over the phone. Not me, though! You need to know your date of birth to do this. Which I do. I've been celebrating this day for nineteen years, I know the day. Not! Apparantly, someone at the store I bought my phone from originally made a typo while putting my DOB into the system. So, I can't. I have to go in to the store. So, I do. I go into the store. But, alas, they're busy! I go run an errand and come back. Still busy. I go run another errand, and they aren't so busy. But, this store can't help me! I have to go to one five miles away. Oh boy! Running around town! So, I go. Now, my phone's off. I'm losing the $15 I have on my flex-bucket, and I can't get it back. Now I own a blue brick that has phone service til the 19th, and I want to hurl it across the street. I do not reccomend anyone use cricket wireless. Go with t-mobile, cingular, sprint, or verizen.

I Love Cricket, unlimited everything.. Dont have to watch how long I talk anymore… It just sucks I live on the edge of their local coverage area.

Ok…If you go into the service not expecting the world you can be nothing but satisfied with Cricket's service. They offer affordable rate plans with unlimited calling and text. I switched from Verizon and am saving almost $100 a month and receive great coverage. The 800 number is a downfall but I was able to receive the help I needed in the store. The wait was longer than I had expected but it is worth it to me for the money I save. My only advice is to make sure you are fully aware of what you are signing up for and ask as many questions as possible.