Cricket is honestly NOT good service. I have it now and having problems with my phone. I just brought my phone about 3 or 4 months ago and now it won't charge. Took it to repairs, they told me that they can't honer my warranty because it's has sratches(cheap paint for a cheap product right?) Other than that you can tell my phone is in good condition. Their phones were for people who was tired of bellsouth,sprint,at&t or simply bad credit. yeah you have unlimited long distance & a great service package, but when your phone breaks & you lose service in your house or ROAMING IN YOUR OWN HOME! Is it worth it? I believe they wanted my phone to look new to resale it to someone else.(my opinion)because it would have to be sent to the manufacterers. I believe they ARE stealing from consumers by selling cheap products so consumers can keep coming back buying "something" just to keep their "good service". I will be taking my business elsewhere & wondering what took me soo long.

Go with Boost! Boost has unlimited prepaid phones AND great customer service. Cricket has BY FAR THE VERY WORST CUSTOMER SERVICE I HAVE EVER INCOUNTERED!!!! If you are even able to get a real person on the phone, they keep transferring you, hang up on you, pretend to take your information and lie to you saying they will resolve your problem, after being on phone for about an hour with them, then do absolutely nothing to resolve you problem! I cannot even believe that they get away with this and are a legitimate bussiness!

I was really starting to think about getting Cricket, but after reading these reviews, that's a HECK no! Cricket is COMPLETELY out of the question. Ill just stick with my prepaid wireless, although slightly pricier. But in this case, it sure seems worth it.

All the reviews really helped...

I hate Cricket or as I refer to them Ckrooked! They can't get my due date correct I get messages to pay my bill when it is past due or I don't get a text message at all then my phone gets turned off. They understand your inconvienence if I hear that sentence one more time I will scream. If you don't have to get a cricket then I suggest you don't. It is the worst cell phone company in the world my daughters track phone is better. I have gone through 4 phone in a year. I am so fed up with them I switched today. And for goddness sake they really need to get customer service that speak english.

Their calling plans may be cheap, but they make their money off of you other ways. You pay a "fee" to pay your bill, if you add any feature in the middle of your billing cycle they nail you with additional fee's. I added ring back tones, which they say are $5.00 a month, I got tagged $20.00 a line for them with no explanation to why it was so high. If you underpay your bill by even a dollar, they shut you off and you have to pay a $30.00 re-activation fee. Their "customer service" is less then service, the people are rude and barely ever get the problem resolved. You get a different story of what they can do for you depending upon who you talk to at customer service, half the time the person barely speaks english, talks fast with a heavy accent and gets angry with you if you ask them to repeat themselves. I have cancelled my account with them and went back to Verizon Wireless, it may be more expensive but it is definately more worth it. I wouldn't recommend Cricket wireless to anybody.

HORRIBLE, HORRIBLE CUSTOMER SERVICE!!! I am talking the worst in America! This is ridiculous, I have been trying to call Cricket on a Thursday for 7 hours now to argue about my bill. It keeps saying "We are unable to answer your call right now, please try back later" I've tried every option and it gives me the same message. There is not ONE phone number in the phone book for a main branch, they all list the 800 number. The ones that are in are DISCONNECTED! Gee I wonder why, they HATE dealing with customers with a passion. They are always rude and ignorant and don't want to help you at all! They make u pay for the 1st month when u sign up with them and here I am 1 month later with a $150 bill, WTF! I have two phone lines on it, both with the $40 plan, where are these extra charges coming from, I was told with tax and everything my bill would be $101 and some change a month. Of course my bill is due and I keep getting text messages from them stating that it will be interuppted if I don't pay the bill, which they will then charge me a reconnection fee BECAUSE THEY WON'T ANSWER THEIR DAMN PHONE! Are the phones good? Sure if u don't mind having them constantly on charge! Are their prices good? Sure if you don't mind lots of hidden charges, talk about false advertisement (no hidden charges, my ass!). If you have good enough credit to go to another phone company I STRONGLY suggest u do. Talk about preying on the poor, this company does it! You guaranteed all this service for a cheap price but they don't fall through with the service.

Cricket is the absolute worse. I put my daughters phone on vacation mode while she was away, I won't even go into how much trouble that was, but now I can't get it to activate. Customer service is experiencing high call volume so I can't get through. When my local Cricket office is open there is a sign on the door always saying back in 15 mins. These people are crooks!!

I feel so bad that some people all they do is hate on cricket. I have a daughter that works for cricket, she comes everyday from her job tired and sometimes overwelmed. She tells me that there at the store she works they try to help everyone out, but sometimes they have very rude customers that argue why their bill is so high, but they check the customer records, the customer has added ringbck tones, internet and they try to blame it on cricket. oh please, you all cannot blame cricket for everything , as far as i know on the ringback tones a customer has to press the agree key in order for them to be charged.
So all i got to say is:
Take some responsability as a customer, dont blame everyghing on cricket, not everything is their fault.

I HAD CRICKET WHEN THEY FIRST CAME TO PITTSBURGH. I LIKED THEM EXCEPT I COULDN'T GO OUTSIDE MY AREA. I HAVE GONE THRU EVERY OTHER CARRIER KNOWN TO MAN, AND THEY ALL SUCK. I LASTED 6 WEEKS WITH SPRINT ( MY SECOND TIME WITH THEM, MY FIRST 6 WEEKS OF SERVICE WAS 498.00 )I AM NOW BACK WITH CRICKET, USING THE 60.00 PLAN WITH 200 ROAMING MINUTES. THE SERVICE IS GOOD. GET A DECENT PHONE, THE INEXPENSIVE ONES AREN'T VERY GOOD.

this has been the worst cell phone experience i have EVER had. I have been to the "customer service" location three times in the past week because of problems with my phone and I'm having to go back ...AGAIN. I can't reach anybody when I try to call any of the locations around here, and when i call the infamous 1-800-cricket, i get some indian guy named "darryl" who i can barely understand, and he's a freaking moron. I'm through with cricket. They SUCK!

I recently was swindled out of $270. 47 from Cricket. There customer service is the worst I have ever seen and it is impossible to reach a manager. Their system is set up in such a way that if they dont want to speak to you they never will. After cancelling my account after only 30 days they continued to steal money from my checking account for 2 months. I only had one internet modem...hjow do you take $270. in 2 months from a closed account? They are crooks...don't go there.

You get what you pay for. I switched from my dependable, but more expensive service with T-mobile, to the "unlimited" service with Cricket. I get a lot of complaints from those that I call that they can't hear me or the reception is choppy. The phone I got was the Lingo, which after a $100 mail in rebate (which I still haven't gotten) was about $80. I see why it is no longer being sold, it "freezes up" constantly. You have to undo the phone and remove the battery to get it to work properly again. And the web browser on this phone is a joke. I tried to check my aol email, and it kept timing out. I eventually realized they wanted you to purchase the remote mail program which is $1.99 per month, and you can only get to your email from this program. So if you want questionable and unreliable service, cricket is the way to go.

I switched from AT&T which I have been with from before they were Cingular...excellent service, but the difference in plan pricing was something I had to try. I was paying $120 for unlimited talk and text at AT&T...Cricket was $40 with no commitment, so if I am ever not happy I can just go elsewhere. Customer service is average, deals on phones are not the best, and i have had every phone out there...not kidding. With AT&T I was able to do that, but I was wasting money and time. Cricket simplified things and cost so much cheaper. Phone works fine and works as well as anything I have tried. Basic but sensible cel package overall. Service as far as consistency in quality calling I give it 3-4 star, which I think is average. Value is awesome...I went over my minutes with AT&T and had a couple of $300-400 mo. bills...Cricket is a cheap $40 unlimited...never a worry.

i had sprint for three years 900 min plan.alwats had a bill over a hundred dollars. extra charges for text internet ect. now i have cricket my bill is sixty dollars and i get unlimited everything.no contract no overages ect best way to go.

i liked it because it was unlimited min. tex/pic msg. i dint like it because off the internet system it used which wouldnt allow you to download free ringtones

Worst customer service in the US! They send you to another tech after waiting 20 minutes who then sends you to another tech and repeat then drop you. They tell you they have corrected the problem by "refreshing your phone" and hangs up. No corrective change is ever made. They sent me a phone and told me to let it charge overnight. Never worked. I sent it back and they said they would reimburse me for it after I bought a new one at Wal-Mart. Instead of sending a refund (after I paid shipping costs to receive the brick they sent me and I paid to send it back) they sent me a bill! They acknowledged receiving my non-working phone and credited my account then took it all back under "Fees"?! of $63.21. They actually billed me $1.96!!
I called them stating they sent me a Brick and I sent it back as damaged and they BILLED me!!! That was 3 months ago and and have spoken with 12 different operators that assure me they are looking into the problem!!! Haven't seen a penny yet. This is a scam operation full of liars and thieves!! Stay away from them unless you like faulty cheap phones and horrendous cutomer service!!

Despite what we might have been told, we are using walkie talkies. Nothing more - Nothing less. If you are close to the tower you will do good. If you are out on the edge, you won't. The BIG NETWORKS will do better and you might get a "thank you" along the way. Get this: None of them "love you". They are all stealing from you but some of them can do it without breaking into your window and they are good enough that you will actually thank them for doing it. Cricket? At least you know from the start that they are all crooks. You see the glass on the floor when they break in and rip you off. If you are going to steal from me, at least have the decency to acknowledge that you are a thief. Cricket does this really well and I appreciate that about them. Looking at it that way, at least they are honest :-) Show me a carrier that is fair and honest and I will show you Cricket. They are all the same. Big business, lots of money for them and not you. They will sucker you all the way to the bank and laugh behind your back. They don't care! That is why our economy is SO bad right now. No one is doing fair business anymore. Greed, dishonesty and a lack for integrity, that is what our country is built on. What do you expect? Do you treat everyone fair? Do you stand up for what is right? We are talking about cell phones here right? NO, we are talking about walkie talkies with slick interfaces and cool sounds. Nothing more - Nothing less. Keeping all that in perspective, I choose Cricket any day of the week. OH, and the reason customer service nevers calls you back is because they are unable to get a call through into your house - THERE IS NO COVERAGE LOL Cricket does not pretend to be anything other than what they really are - Greedy, ruthless and a bunch of liars. I respect thier honesty and if I could get half a bar on my phone, I would call and tell them so. Relax, make a call when you can and remember that YOU are the who decided to hook up with a company called, " CRICKET".

I have had Cricket for almost 1 month and I am sooooo canceling my service. They are the ruddest people!
I called their 1-800-cricket # for a charge that was never suppose to be on my phone in the first place and the first time I was put on hold for 20min! then I called back and got a really rude lady who I could not understand and I asked her why my bill was so high and all she could say is "omg" like I was irritating her, everytime I wanted to talk she would talk right over me in a loud voice so I had about enough of that and asked for her manager and she hung up on me. I then called one of the stores here in Reno,NV and the girl who answered that phone said they would not refund the money back that they wrongly charged me for and when I asked for her manager guess what happened.
I am very discussded with Cricket and I advise everyone to NOT SIGN UP with them.
FYI I would actually give them NO STARS but I can't do that.

I do agree that cricket customer service is the worst. They are the rudest people. I too have a long story to tell but I won't. They ended up with extra money from me and the problem did not get solved. They did reimburse $15.00 for my trouble though. That is, they reimbursed 15.00 out of 170.00 cost. Which they acknowledged was there fault. I also got back $50.00 they took out of my debit account but did not put onto my bill. The only reason I keep the service and gave it 2 stars is because I do like the unlimited minutes and is cheaper than other company's. This is a plus if you have children. This phone is for them. So in that sense, I did give them two stars. If it werent for my kids and needing a cheaper service with unlimited minutes, I would of gave it a lower rating. Just because of CUSTOMER SERVICE. I have worked as a customer rep. at another company. This behavior would not be tolerated.

I've used Cricket for a while now, and I just got my second phone with them (by the way, stick with them for a year, they give you a $45 credit towards a new phone, any other company, you have to wait 18 months, and get a $50 credit). Spending $75 a month for 2 phone lines (yes TWO) with unlimited text, unlimited local and long distance, unlimited internet, and picture messaging (also unlimited). No I don't expect customer service to be worth a damn, (although I've NEVER had any problems as long as I went to the store) considering I'm paying HALF of what I paid for my sprint phone (with far more restrictions), who happened to have worse customer service, and didn't get the billing right ONCE for the 8 months I was with them. Not only that but with my good friend sprint, I spent 3 hours on the phone trying to report it stolen, and still got 3 more bills.

So sure, take potshots at a phone company with far cheaper rates for the exact same thing then anyone else out there. Just remeber next time your scraping together change to put gas in your tank, you could have saved a ton of money on your cell phone bill.

Wow I just spent hours reading every review on every company to get a better idea of who's service to go through & have heard mostly NOTHING good about ANY of them lol Im no better off now than I was before I started reading them, what a waste of time that was. Though I will say this about cricket, there are 15-20 local stores in my city & i spent 2 hours calling everyone of them over & over & over just to ask a question about flahing my old phone, & not ONE single store answered, not ONE!!!!

First, many of the people who trash this plan aren't the people the company is directing their service toward. If you can make enough money to switch to Sprint or T-Mobile or ATT then you probably should: they have better customer service and better phones. Cricket plans are for people who either cannot afford a $99 month unlimited voice and text plan or do not wish to have a contract or early termination fees and the like.

I am 15 years old. About a year ago my mother made me start paying my own cellphone bill because she thinks it will make me responsible. I had the Net10 prepaid plan for 11 months, and every month I'd buy a $30 card with 300 minutes on it and I'd count minutes to conserve. When I got a weekend job and started earning $100-150 dollars a month I decided it was time to get a "real" phone plan so that I could actually communicate once in a while. I chose Cricket because I don't have to be 18 and sign a contract, I get unlimited voice and texting, and I only have a $50 bill (with tax).

Though I've had my phone only a month I've already had one issue: when I received my phone I couldn't send or receive text messages. However, unlike some reviewers, when I called the 800 number I was connected to a service rep within 2 minutes who, though spoke English with a slight accent, spoke English. She corrected my problem within 5 minutes via the phone, chatted with me about our shared birthday, and since then my phone has worked extremely well.

You have to understand I don't intend to keep this plan. When I'm older and can get a "real" job, I eventually hope to persuade my mother to allow me back into her plan so I can get an iPhone. Though this service definitely isn't the equivalent of an iPhone, I'm content and I'm saving about $80 a month toward a new car or an iPhone. For me, it's a pretty good deal.

I was 14 when I had Cricket and I truly thought that Cricket had the worst serive ever. Sure, unlimited minutes and text sound great, but if the serivce sucks, then it's not worth it. Customer service was TERRIBLE!!! And signal strength was the worst. I couldn't even get a signal in my own house!!! WTF Cricket? I'm so glad I'm back with AT&T. Better phones, better customer service, and and better signal. People might make fun of my for bashing Cricket, but once they can afford the higher services, they'll realize that Cricket isn't worth their money.

I've been with Cricket for 7 years. Loved it then, love it now. Cheaper, better and no hassles. Customer service has been great!

OMG! If I could have given this a minus 0 star I would have. More calls are dropped than completed, voices sound garbled... Worse than terrible. Even if one was on welfare, there must be something better than this! Sucks big time!

Cricket is absolutely HORRIBLE!!!!! Any phone company that has customer service like these guys ought to be banned and shot! First of all, none of their reps speaks proper english! You can't understand them and they can't understand you! I was TRYING to do a ESN change to another handset over the phone (Simple), and the moron gave me a change of my number! After that, u cant recover your old number back at all! THEN, he not only gave a new #, but the idiot didn't even program it to the same phone! IDIOT IDIOT IDIOT!!! I tried to speak to his manager and guess what?.... THEY HANG UP ON ME!!!! PLEASE SAVE YOURSELF AND STAY FAR AWAY FROM CRICKET!!!

Definately a zero or negative even for customer service!! A family member has one, and whenver I try to help out by paying their bill for them - it is a nightmare getting through - be it automated and their ""can't understand you" or whatever and cuts you off, or the ONE time I finally got thru after hours of trying to a live peson - who was totally unhelpful. Just today - I had to try via my cell (another company - no problems with that company) at least 7 times - no luck, kept cutting me off with their "try again later" - and 3 more times from a land phone before I finally could complete an automated payment. On top of the horrible customer service, having to pay for using a credit card, and then the limited area the family member can use the phone in. Verizon, T-mobile etc. - way bettert any day - and can get live customer service easily. Do Not publish email.

Thsi is the worst cell phone service provider. You cannot get anybody on the phone and when they charge you unecessarily. I moved my number to another carrier but they still charge me after wards coudnt get anybody on the phone to return my money. Very rude customer service reps. Please dont fall for the cheap price thing . You get what you pay for. Cricket to me is the worst cell phone carrier .

I'm using Cricket Wireless in Austin, TX. Comparing it to my AT&T Wireless phone I find it works much more better in downtown buildings, and I have not had any dropped or unplaced calls for the past 90 days of use. I have reduced my AT&T minute plan and will soon be utilizing Cricket Wireless exclusively after the near year (2009).

I have had Cricket for about 2 years and I have had problems with customer service and them turning my phone off after I have paid before the due date. The phone cost too much they are not worth the price they ask. They need competition maybe the service and price will get better.

I have owned many cricket phones. What do I have to say about the service it’s not the best in the world the battery gets hot in order for me to talk on my cricket phone I have to leave it plugged in? In order for me to talk on it even with doing this it still has the intendances to disconnect and over heat. I do have to say that I’m a shamed to even admit that I’m a cricket owner I also feel as if cricket takes advantage of people who are on low income and can’t purchase a Real cell phone so my advice is any one who’s thinking about getting or signing up on cricket Don’t it’s not worth the money buy a real cell phone from venison or one of the other real companies out there.

I thought Cricket would be a great deal, Boy was I wrong!! The phone was cheap, after 2 months the phone would not charge anymore and kept turning off..I couldn't even get service in my house, I had to go stand by the road to get service. The service was awful!! Customer service was terrible, they messed up and sent my phone to my post office instead of my home (FEDEX) can't deliver to post offices. I called Cricket and after staying on the phone with them for almost an hour..they told me I had to deal with FEDEX..it wasn't there problem and they weren't going to refund my money. I had to call FEDEX and beg them to deliver it to my home, when really Cricket was the one that should have called them. I would not recommend at all!!

lousy client service - took 2 hours to get a phone (i was the only person in the store) they said i couldn't keep my same number - turns out - i could - now can't text - can't get ahold of anyone

Iv had cricket for almost 4 years now and it honestly is tha BEST service iv ever had. I used 2 have T-Mobile and it was alright but i would lose signal inside buildings and tha amount i would have to pay was ALWAYS different, I never paid tha suposed amount i was suposed 2 pay. Whenever Cricket came to Houston i decided to try it out because they said it was prepaid, it was cheap, and it was unlimited. And just like they said, it was prepaid, cheap and unlimited. At that time i couldnt go outside of houston without my service going out but cricket was smaller back then. Now that Criket has gotten bigger I can go to other cities and im still good, as long as im not going to tha middle of nowhere ill still have service. Now tha reason I say that Criket is tha best is because ill be in buildings and while other people that have Verizon and TMobile and Sprint are looking around trying 2 get signal i already have it. The phones are pretty good too, they have phones that are cheap that will break really easily but then they have phones that are accually good like Motorolas and Samsungs. Costomer service is probably tha worse thing about Cricket. Its true that the costumer service people do have trouble with English and sometimes u do get people that are really unhelpful but for the most part iv never had any trouble. The best feature is the price, at the most i pay 60 dollars and i get unlimeted calls, messages, internet, and then all tha other features they have like unlimited 411... I would recomend cricket to everyone. The people here that are writing negativly about it is because they bought the cheap phones and are stupid enough 2 spend hours on the fone waiting for someone to answer their questions. Honestly if ur on the fone for even 2 mins. with someone that u kno isnt gonna help u, just hang up the fone and call back, its that simple.

Cricket is the worse!!! DO NOT GO WITH THEM!! I had my number ported over from Qwest and it never worked right from the beginning. Of course Cricket blames it on Qwest. Their customer service is overseas somewhere and they read off of a script and all they try and help you with is resetting your phone!! I have a business and who knows how much business I have lost already!! Also, just go into a main cricket store and you will see a much lower class of people which I am sorry to say. They cater to people with no credit and no contracts and their phones are so expensive. I paid over $450.00 for 2 phones and now I will sell them on e-bay. DO NOT GO WITH CRICKET!! I am stiching over to T-Mobile today!!

Really NO STARS... Worst...Leave 25 miles maybe less an NO Service. God Forbid you are down to $5.00 and they shut you off and make you go into a store to turn it back on. If you lapse longer than a week you need a NEW SIM card and are ASSIGNED a whole new phone number. Blue CHeap phone CRAP CRAP CRAP! Where is the Better Business Bureau when you need them

I ordered a cricket phone via telephone November 2008. I received my phone a few days later. My primary wireless provided use to be verzion but then I chose Cricket to be the primary mobile provider(HUGE MISTAKE). However, I kept my verion phone but decreased my plan. Anyway, I requested that my existing verizon number be ported to my cricket phone. What a mess!!! It took them forever to complete the process. Finally, when it was completed I had to call back to get my phone activated. Well, in doing so, I was informed that my request could not be done because the phone I ordered from Cricket was not a cricket phone (What)!! Therefore, they sent me another phone(exact same one) and guess what the same thing again. I've called 1800Cricket and everytime I call I get an automated voice message that says "We are experencing a high volume of call today call back in 24 hours." The next day, the same message. The day after that, guess what the same exact message. I am going to send the phone back and I'm going to stick with Verizon. Granted I pay more and I have a contract but it's worth having a piece of mind knowing that anytime you call you will be able to talk directly with a rep!! Another thing, Cricket does not have the capability to transfer calls. Every department is independent meaning that if I call the porting number they can't tranfer you to another department. Cricket is cheaper but please take my advice and go with another provider. Cricket suck!!!

I have been with Cricket since they came into the Denver Colorado Market, (6 years +) I have had fairly good luck with their service as far as reception. As far as them being loyal to long term customers-- forget it. If you need to talk to customer service via phone about 50% of the time you get a recording that they are "experiencing high call traffic" and referred to their website which is a complete joke. If you go into one of their stores you had better pack your lunch, because you are going to be there sometime. Oh, and yes as people have stated, when you do get a real live person in customer service I hope that you speak whatever language they may speaking because it sure as heck ain't English!

Scott Deaver,
I'm not laughing at your dilema, trust me. I just read your comment, and you had me cracking up on somethings you were saying. In all honesty, you are telling the truth sir. I don't want to say what i am going through with cricket because it will only make my headache worse. I will say this... If there is anyone who has a cricket phone only 2 yrs and did not began having problems instantly afterward, please let me know. If you are honest, i bet after 2-3 years something went wrong with the phone and after the B S with customer service, you eventually ended up purchasing another phone or changed cell phone service to someone else.

Bookie,
If You can afford better, please select a better company. Read my comment over and over again, before you decide to take the leap to cricket. If you do, please put insurance on your phones. If you don't you will wish you did. Price reasonable, don't look for things to be so grand after about 2-3 years with this service and their "phones" Keep receipts to everything concering purchases through cricket. Something with this company just "Is Not" right. I have this feeling that in due season it will be exposed. I see potential law suits! Oh yeah, im with you, some of these comments are hilarious! pay attention.

Alan,
I purchase the phone that was a little over $200 dollars. Mp3,camera, video the whole 9 sweetie. The pics were gorgeous on this phone, video was amazing. Before i spent that $200+ I asked alot of questions. Again! after two years... The problems began. Go into the store and given a replacement. I've only had the replacement for 2 months... Guess what? problems! Given another replacemet, but different model... yeah you know it problems! My son is on my acct. Bought a phone from a friend, its a verizon,flashed it with cricket and has had no problems at all, so far. Said all this to let you know i spent alot of $ thinking that maybe less problems. I don't know what is going on with cricket, but i hope things get better for all of you that are having problems. I've since disconneted service on my line. Since no issue with my son's line im still paying. The moment he complains of "any" service problems, Goodbye cricket!

I can't speak to the quality of the Cricket service, as I have only been a customer for one day. However, I just learned from customer service that their Paygo phone plan is misleading, so much so that I would call it false advertising. I'm taking my phone back to the store tomorrow for a refund and cancelling the service.

They advertise that the Paygo plan only charges you when you use the phone. That is a lie.

It costs you a dollar a day to have the service, whether you use it or not. That equates to $30 a month, even if you don't make a single phone call.

My Cingular phone was $50 per month, with unlimited calling, text messaging, etc. I thought the Cricket plan was too good to be true, and I have now learned I was correct.

I'm going to look into Tracphone as well. It looks like they're not scamming this way. But otherwise, I'm going back to Cingular and calling it quits.

Here is my overview: 1. Very poor service... even in the city, I usually get about 1 bar (2 if I'm lucky). 2. I pay my bill on time each month, but more often than not, I get my phone disconnected near the end of the billing cycle because for some reason they left $5.00 on my account that counts as a "past due amount". 3. I tell phone system to pay my past due amount and current due amount, but it does not pay all of it, which leaves me with a late charge and my phone getting disconnected again. 4. I receive lots of annoying spam ON MY PHONE from Cricket, sometimes multiple times a day. I have sent the message "stop" to the number, and get back a message saying I wont get any more, but I do. I have even called someone at Cricket and told them about this and they said I would no longer receive the messages, but I do. 5. I never received my $100.00 rebate because apparently (after talking on the phone with someone at cricket a few months after buying my phone) the person who sold me my phone didn't include the bottom part of my receipt which has the purchase date, which for some reason they need (they don't have it on their computers?). 6. I can't seem to find a number to call to dispute all my problems (what happened to the number I tried calling before?) they seem to have removed all customer support numbers from their website. 7. Because of all the B.S., I end up paying about $60-75 a month for this "service" (if it can be called a "service") and I am planning on switching to a more reliable carrier who will charge me that amount up-front, instead of lying to me just so I end up with the worst service ever. Overall, a very poor company in every facet of their operation. I would like to file a class-action lawsuit against them for essentially stealing from me every month and charging me for services not rendered.

I loved cricket. Truly I did. My fiance got one because it was affordable for his income for an indefinite time in the current economy.
While I'm away on trips, we keep in touch by texting each other.
This was working out great for a month.
However, before his first bill was due, his text responses to me stopped. (Cue me panicking)
I figured, "OK, call him." However, not only was he not getting my texts, but, when the phone rang, it would ring one time fully, then half the second and drop to dead air. Every time.

I managed one text getting through using their website texting feature, which was a relief for me as he could respond to my text by making a new message and it hitting me. However, after a while that even stopped working.

CS stated nothing is wrong, but, then the next person said they are aware of "issues" in some areas and they can't do anything about it at this time.

What a downer! When service was working as it should have been, they were remarkable. No problems at all when dealing with CS about questions.

This just left me baffled. Hopefully they can resolve their issues with texting soon.

man, yall is hatin..real shit..cricket got unlimited everything..for a reasonable price..man if yall so paided den go to verizon or tmobile and pay ova 100 dollas for stuipd service..stop complaining..

I just received cricket. I must say this is the worst service ever. Everything I read I have witnessed

Cricket PayGo does NOT charge you for days you don't use your phone. The do NOT suspend your phone for having$5 past due amount, you have to have at least $12 past due. YOU should know about how much your bill is, don't try to blame your under paying on the automated system. MOST of Crickets call centers are actually in the US. If you are losing SO much money with your business, then why do you need a Cricket phone to begin with?! If you buy a cheap/used/refurbished phone,what do you expect? Why don't all of you do a class action suit? You would lose, that's why there hasn't been one because most of you, the ones complaining about billing issues, KNOW that you owe the money & YOU"RE trying to scam Cricket & get something for nothing. Unhappy? Go elsewhere, there aren't any contracts!

I would LOVE Cricket Wireless, it has amazing features and I don't mind an activation fee...but there's just one "little" problem...it barely has coverage anywhere. I will be going to college next year to an area that has no coverage...therefore I would be paying massive roaming fees. Cricket would be the perfect cell phone, but they need to really get more coverage.

umm idk anything bout them but these poor reviews- i only wanted 1 to get the discount w/ their broadband svc. fyi. if u peeps want a good plan virgin has a 7$/mo. with 10cnts/min.

i have cricker but my broadband connection is super slow when i go to mexico i get signal in some areas in mexico and its awsome i would like to recomend this to anyone who wants to have a nice cheap phone but after these reviews u might think cricket sucks oh well