i think that jump mobile offers good service but provides poor service and customer service. i have had ongoing issues with no having the voicemail feature available for over a week now. no one has gotten back in contact with me and now for the past 3 days all cust serv reps are busy with no option of holding for the next available agent. it is obvious that customer service is not a priority to JUMP MOBILE and i regret having them for service. convenient but not accountable

BEST plan for a school kid that does not travel (so no roaming change), that uses outgoing calls infrequently. Incomming FREE and all text messages FREE. I buy $50 at a time so that minutes last 3 months... That comes out to less than $17 per month. There is NOTHING cheaper!

FOR ME IT'S THE BEST THING I'VE DONE,I WAS PAYING $80.00 A MONTH FOR YEARS W/ T-MOBILE ABOUT $960 A YEAR,NOW IT'S ABOUT $200 A MONTH THANK YOU JB.

jump moble is cool wt me but i wish u had more phones to choose from

I switched from Cricket to Jump, as I made very few calls per month, and didn't need to pay $50 per mo for unlimited minutes. I used to $50 prepay, good for 3 MONTHS, and other than the loss of picture msg., there is no difference in service, in fact, the Cricket recordings are what you hear when a customer is unavailable, or out of area. This plan is less than $20/mo, and even if you fail to add minutes before running out, you have an additional 60 days to reload, without losing your number, and no service charge, late fee or re-activation fees, like cricket!

it's a crunchey but it really works good.

I have trying to get hold of customer service for a week. They are ALWAYS helping another customer. One time I called early in the morning and a recording said the customer service hours are 7:00am to 11:00am Central time. Still trying and no answer. Can't even email them. TERRIBLE!!! Had the phone for 4 days when it quit working. That was AFTER I loaded $50 minutes on the phone.

JUST TO HELP OUT WIT THE CONS ON JUMP MOBILE... AS FOR THE PHONE SELECTION YOU CAN GET ANY PHONE THAT DOES NOT REQIRE A SIM CARD (I HAVE A TREO BY SPRINT) AND GET IT FLASHED (CHECK OUT EBAY OR JUST GOOGLE IT) AND YOU CAN USE THE PHONE WITH JUMP SERVICE! GREAT SERVICE

my cousin flashed her kx18 to jump and couldnt be happier with the service. i plan on getting my jump mobile next week

Went from cricket to jump, a great deal, great service. What a saving!

I got a jump phone and so did my mom. my has broke and I still want to service there isn't very many phones to choose from. :( but I am still happy with the service. :)

I want my, hope to get my soon I can't wait, thi's like a gold mine.

I have a jump phone ,I also brought my daughter one. I wish I never did it the customer sevrice is rude the hold time is forever. They cut your phone off when they feel like even if you have minutes. For instant I had 50.00 on my account they cut my phone off. when I call them the ladie argue me down. when put the money down I already had minutes on the account previous. I call on 1/27/08 she told she could only give me a month or util 3/4/08 I got tired of debating with her so I agreed. Today 2/6/08 my phone is off again. Same thing happen again had to debate with another lady she say will give tell 2/29/08 after she put me on hold for a hour from 3:30 - 4:30. I said listen I have no need to lie to you. My service has been interupted a number of times because of your company computer error. The last two time it seem like their making me out to be lier. I said im being ripe off. I told her look I already acepted March 4. Im still losing. then she ok but dont pay with your credit card anymore buy the slips at the store what kind of garabage is that. If any one gets jump moble keep your reciept tell your minutes expire and never double up on payments they will try to ripe you off.

I like only paying 50 dollars every three months what I don't like is not being able to get real music downloads from other sites it always says service is not available with this provider.

This is a great phone for my teenager...she does not make many calls but does ALOT of text messaging so this works out great. We did have trouble getting it programmed in the beginning but two calls to customer service and the problem was resolved. I have no complaints about them so far

jump mobile has some very rude representatives.... i added $50 with ny credit card and it was taken ou tof my account but it wasn't put into my jump mobile mi. account and i do not appreciate that because this is not the first time something like this has happened so either they find my money or this time i am seriously sewing jump mobile. or someone needs to be adding some temporary credits to my account please and thank you

ok i like the service alot! because the free texting free incoming calls and all that good stuff. the oinly thibg i do not like about jump mobile is that the minutes ecpire!!!because im buying minutes and if i dont use them all it was just wasted! but like i said i love the sevice dont get me wrong im actually going to buy one tomorrow :]

i love jump mobile cus i got free texting and picturing texting messaging n free incoming calls anyways it goes it cool

I have had jump mobile for about 2 years now and still think its the best value in prepaid hands down. The calling aream is pretty small and every once and a while I have a problem with missing calls, but for the most part, all good. I had the utstarcomm phone for about 2 years and it was and is a great phone. I just bought a flashed Samsung a950 that was originally a verizon phone. Flash was successful and number transfer was flawless. Only thing that sucked was a 15 dollar fee for transferring. But still, as I said, Good stuff.

The computer makes alot of errors. My service has been interrupted a couple of times. Customer service can not resolve the issues. My minutes and days don't gel. Then no service without notice. The customer service act as if I am lying. I do like the service however I don't trust the computer. *729 is not accurate.

So,,, I had a second Cricket line that was not using many minutes but was still costing the basic service. I decided to cancell and explained why to the cricket person when I called to cancel.
I told her I was thinking of a Go phone and she suggested I transfer the second line (my daughters) to a jump phone. She took care of it for me right there. "HOWEVER" when I call my daughter I get the voice mail of somebody else and am not able to reach my daughter,,, She can call out but no one can call in.
There is a help line but guess what?? there is NOBODY at the end of the other line. When prompted to enter the phone number it replies this number is invalid,, yet it did'nt have any problem taking my money for hook up and buying minutes.
After trying for about two or more hours I have found there is NO customer service and it does no good to talk to Cricket because they just send you to the same number over and over where there is no help. WHAT A WASTE OF MONEY and time

Jump is just another part of Leap wireless. They are connected with Cricket. They have awful service. They have a way of eating up the minutes and charging outrageous amounts. I rather have Cricket's nasty service, at least i can call out. I guess this works for some, but not for me.

yea jump is soooo cheap like who cant afford 17 dollers a mounth but im missin my pic meging good serive i have no prollblems but i hope 2 meny ppl dont get it or well ll b textin 4real i just hate having 2 worrie about mins

If you have a jump mobile all you need to do is purchase a cricket phone and call customer service to do an ESN switch to switch service to the cricket phone for only $15. It works with all cricket phones and if you switch to a camera phone you will be able to send pictures and sounds at no additional cost. Jump mobile has been great for me. Only problem is customer service representatives cannot speak fluent english and are very hard to understand.

I love my jump phone, iam a single mom thats cant afford 50 a month, i pay 50 every 3 months, ive been a customer for 1yr 1/2 and I LOVE IT, its the best pre-paid phone!!!

Jump's customer service is the pits. They don't take responsibility for anything and it's all the customers doing and liability. They have no way to contact their leaders/managers and their front line agents are pinheads. They barely speak let alone understand English. JUMP MOBILE makes you want to JUMP to another service provider!!! The cost is great, but watch everything else closely!!! If you ever need customer service there goes the problem.

This is the best minute phone I have ever gotten! i'VE Gotten 3 for my daughter and recommended it several times.

i think jump mobile is awesome... i have been a customer fo about 4-5 years now and i spend 50 every three months... this is great for teenagers who love to txt non-stop. and as far as phones go i have a sliver but i found out you can flash phones and connect them to jump mobile, you can be walking around witha choclate or something and be paying about 17 bucks a month!!

Ive been a Jump costumer since it began and I love it! I use to work for Virgin Mobile activating phones and costumer service in a call center, and one thing I found out is some people are way too stupid to use any cell phone. 1 star? I give Jump Mobile 5 stars!!!

great service as far as price, $50 every three months is fantastic. no phone choices and customer service does suck, but haven't really had to use it. have had Jump for 3 yrs now, would recommend to everyone

i like jump but only thing i dont like is when you got to use pm your mintues in a certain amount of time

PLEASE READ THIS!
EXPERIENCED CUSTOMER
I have been using jump for nearly 3 years and haven't had any real issues. I originally bought the blue motorolla phone and after about a year the phone was all messed up(due to me dropping it a lot and constantly talking the battery dead). So I bought an old regular cricket service phone from a friend and I called jump customer service and had them to activate it with Jump. On that phone I could send and recieve picture messages and everything. I spend $50 every 90 days instead of the $54 I was spending every month. Great deal. Now I have a new phone from cricket the Samsung Messenger and it is great. I can send completely FREE ringtones to my phone from myxer.com so I never have to buy them. I would recommend anyone buying this phone to purchase a reg cricket phone not the super ragedy phone they sell for jump. I think that is what is causing everyones problems.As far as the customer service goes it is pretty frustrating sometimes but with a quality phn you really don't have to worry about it. Good Luck!!!