I was very satisfied with Metro till I used their "customer service". I purchased a $200+ phone for my daughter for Christmas. They sent my paperwork in activating my phone but didn't activate the actual phone. My daughter was out of the area when she opened the phone and lost 7 days of service. I returned to the store and an employee activated the phone and told me the bill would run from the activation date of 12/28/07 as opposed to the purchase date of 12/20/07. On 1/20/08 while visiting her grandparents, my daughters phone was cut off. I went back to the store but was told by the employee that they did not have access to any of the service options. She called customer service for me. I explained the situation for over 2.5 hours and was unable to obtain any help. They kept restating that the bill needed to be paid and that they could not reactivate the phone until doing so. After 2.5 hours, they suggested I go to a corporate office in Antioch California for help.
AHAAHHHHAHHHH!!!!!!!!!!!!!!!!! 4 hours!!!!!!!!!!!!!!
While at the office they told me the only thing they could do for me was reset the billing date to 1/22/08. They could not help me with the lost week worth of service. I allowed them to reset the date and resolved to the idea I would contact the owner of the store as the error had been on the part of his staff and I felt he would take care of the error on their part. Corporate customer service told me that they would reset the phone bill date, but somehow they deactivated the phone beyond their own knowledge. They couldn't get the phone back on and decided to give me a "new phone". I waited in my car while my 14 year old daughter had her phone numbers and information transferred to the new phone. When she came out, I asked to see the phone. The phone had scratches and makeup in the speaker area. Disgusted, I went back in and asked the women why she thought it was okay to replace a 3 week old $200 phone that had worked fine with a dirty used phone. Not only had I been shorted seven days of air time, but now they took my new phone and gave me a used refurbished phone without my permission. I wonder what would happen if I took my diamond ring into be cleaned and they replaced it with a cubic? Yeah I lost it!!! So then, they give me yet another phone, this time they said it was brand new. Again everything was transferred from one phone to another EXCEPT, somehow the billing number. This meant after getting home with the reset account date and attempting to pay the not due phone bill so my daughter could use her Christmas present, that the payment I made activated the wrong phone. I called customer service "DUH Customer Service can I help you?" They kept telling me the phone was on. I explained to death that they had somehow crossed the information. On the following date 1/23/08 I returned to corporate in Antioch. They said OHHH!!! We crossed the information we can uncross it. I told them that I had lost another day of service and requested the again The manager told me he could do this but it would cost $5.00. !@!#* What!!! THey make errors and I pay for them??? I asked why they would charge me they hadn't charged me on the previous date. He responded, "Yes, we did". WHATTTT!!!! So I was paying $10.00. I took the phone and left to avoid being arrested because at this point I wanted to hurt someone and had the sense to leave before doing so. I had left a message for the owner of the store where the phone was purchased to contact me. He called me and met with me at the store. He told me that he would take care of the bill to get the phone back on and apologized. (GOOD Customer Service- Metro could learn something here.) He paid the bill and asked me to wait at the store till the phone came back on. He gave me the approval code and had his employee call customer service for me in an effort to expedite the return of service. I called and got #$#%#% Customer Service who said that my payment had not been recieved. I explained that two payments had been made now and provided both approval codes. She said if the bill was paid give it 15 min. to 2 hours and service would return. The phone never came back on because of the corporate mistake. The store owner had to terminate all the service and completely redo the entire process. I had to obtain another phone and because they did not have the equipment my daughter lost all of her numbers, music, etc.

RESULTS: Phone is on. My payment is unable to be located and thus unrefundable according to them.

Metro could be a GREAT company if they invested in their customer service. USE CAUTION and don't let corporate replace your phones. According to them they only have refurbished phones and it is their policy to provide them in place of phones brought in by customers.

Metro PCS has the worst customer service I have ever experienced. Sure their price plans are good, but try to get help when you have a problem. Their telephone customer service line is a computer that refuses to connect you with a live person even though they are available and even though the choices they give you are different than what you are trying to find out. If you get a faulty phone and need a replacement (even though your phone is under warranty) FORGET IT. I went to a sales center, he looked at the phone and told me it was faulty and that I should go to the central service center to get a replacement. I drove for over 30 minutes to get there which would have been ok except I had to wait for more than 3 hours because there was no help there.YUP 3 hours. After all that they wouldn't replace my phone. Today I tried to switch over to a family plan. After visiting 2 metro stores in my town who told me I needed to call metro to do this. I am on another goose chase. The telephone computer will not connect me with a person and I have gone around in circles. So if you have a problem plan on it taking all day or longer to get resolved. Something so simple should only take 5 minutes.

This is a great plan when you have a tendency to talk/text a lot and not keep your minutes in check. Yes, it's limited to coverage, but hopefully they'll expand like CellularOne. I wish they would offer more phones from other manufacturers but I guess time will tell.

This company rocks. Good coverage, OK phones, OK customer service. What is there not to like about them? Nothing!

If you live within the coverage area, which it clearly lists, this is probably one of the best prepaid services you will find.

(\( ^_^)/)

I left sprint back in 2005 and swithced to metro they may have thier shortcomings but i dont travel and their local coverage is pretty good and their corprate store in store service is better then the major carriers i upgarde to the motorla razor and this phone rocks and now some of the major carriers are trying to copy metros unlimted plans but the wanta contract and are chraging up 200$ what a crock get with the real world METRO ROCKS

Im really thinking about getting one of their phones but I want to know is it really worth dealing with bad customer sevice and drop calls for a cheep price plan?

IVE HAD METRO FOR ABOUT A MONTH NOW, AND AM PRETTY MUCH HAPPY SO FAR. I WAS ON ALLTEL PREPAID FOR ABOUT TWO YEARS AND WAS PAYING 50.00 FOR VERY LITTLE MINUTES, AND EXTRA FOR TEXTING. ITS NICE BEING ABLE TO TALK ON THE PHONE AND TEXT ALL I WANT WITHOUT A CHARGE. IVE NEVER HAD A DROPPED CALL. THE only PROBLEM SO FAR IS THAT I CANT SEND OR RECEIVE TEXT MESSAGES TO NEXTEL CUSTOMERS - EVERYONE ELSE I CAN, BUT THERE MUST BE A PROBLEM WITH NEXTEL.

March 26, 2008* Metro service is down since 12noon in Ft. lauderdale, Florida. GEE it is now 10.23pm** I wonder if service will be restored tomorrow* The message received when I tried to make a call was " Your phone is not authorized to make phone calls"

MetoPCS Atlanta service in 2008 still has cheesy coverage (weak with lots of holes) . Boost Unlimited costs a little more but the local coverage is far better than waht MtroPCS offers.

Metro PCS phones must use knock off batteries, they never hold a charge longer that 8 hours. My sister has the same phone from another provider and she doesn't have this problem, her charge lasts almost a week. Everyone I know with a metro pcs phone is complaining about having to charge it several times a day.

I like the fact that they're cheap and you get unlimited everything..but they need to up their service cause service sucks..i am forever droppin calls

I have a metro PCS in los Angeles Ca.I can't make or recibe any call to often because the signal is poor, when I call them, they said that some building bloked their signal; but in the road too? in my opinion this doesn't work in los Angeles Ca.

I'm having a lot of mixed feelings about metro. The phones suck and you have a very limited choice of phones. I am on the 45 dollar plan and I checked today and it said that my bill is 57.00. How weird is that? The battery does not last too long on my phones nor do they on other metro phones. I don't know if I should cancel them or not. I called customer service and they hung up on me and I didn't even get to talk to them.

i love metro pcs it is the best i have had it for a long time

i boughtb my phone a month ago and it dnt work no more what should i do about that

I dont know about metro they have good prices on the monthly bill but the phones are not very fancy and if you lose a 200 dollar phone you wont be able to replace it

I've had my metro phone for 2 years now and my girlfriend and I have even purchased stock in the company. I wouldn't change for nothing in the world right now and to be honest everyone I know has different services and they all have commplaints about either customer service or their phones performance. In the end no phone is perfect but for the cost and not having to worry about late fees or early termination fees how can you complain honestly. Would have gave 5 stars but my 1 gripe is my phone doesn't work well at home. For all of you that are complaining you already knew that coverage is limited with this company right now its only a few years running. They give you a map explaining your coverage areas so why act like you didn't know your phone would suffer dropped calls and no signal in certain areas. As far as faulty phones go you can get that from any company it has nothing to do with Metro in particular they don't make phones the fault would be on companies providing metro with the phones. Word of advice to all THE STORE LOCATIONS HAVE NO POWER ALL THEY DO IS SELL YOU THE PHONE AND ACCESSORIES, ACTIVATE IT AND ALLOW YOU TO PAY YOUR BILL. Besides why would you pay your bill at the store when paying online is free? Plain and simple I can afford to pay a little over $50 for a phone I can't afford a $100 bill a month just to have a "name brand". Sweatbay or Publix brand anyone?

I've been using Metro PCS for 6 months, with the Kyocera STROBE phone. I tell everyone I know to switch to MetroPCS. I've had 6 calls dropped in as many months... that happens on any network. My email is timely, I spend 30mins a day on the Wireless Web, and the calls sound great. The phone is also awesome. I text a lot, and the flip-open design is great. The only person that Metro is NOT great for is the traveler. TravelTalk is a little pricey, and some major cities don't get service... yet. I get service all over my Metro area, so it is almost never an issue. Look at all the complaints, and notice how few of those people can express a simple thought. Those same people should save advanced forms of communication for people who can understand them. The MetroPCS dealers are JUST DEALERS! They don't do any tech support. The few times I've had a question or issue, I've faced the tolerable inconvenience of waiting until business hours, and calling in. So, at least in Central Florida - METRO RULES!

Pros: Excellent reception, reasonable rates, nice phones, good customer service, less dropped calls, unlimited long distance and local if you chose to for only 50 bucks...

Cons: doesn't work in every city, gets disconnected if forget to pay your bill and are late one day...text messages don't go through to states with no coverage (duh) and no free phones, gotta buy them. It evens out though b/c they dont charge activation fee and all those hidden fees, etc.

Hey, i have metro and I love it! It was bad at first but their service has improved A LOT over the past couple years. For you people that can't get to customer service...try calling your 611 and just chose the option as if you were a new customer...you know they won't turn down a new customer!!...those reps can do the same as any other rep you may need to talk to...
Talk and text all you want without having to worry about waiting for nights and weekends? Can't beat that! Esp with no contracts or fees.
If you dont like it...go somewhere else...hope you enjoy the bills and contracts with other companies.

Metropcs has its ups and downs
but one big down is its
"our 24-hour service representatives
will be happy to help you"
its 3:44 and i get no answer and
i need to cancel my phone service
because my phone got stolen!
so their 24-hour help is useless.

I've had metro for about one year now. As far as the phones go..they SUCK. I have gotten 3 phones from them and you do have to charge them EVERY SINGLE DAY...MORE THAN ONCE SOMETIMES!!!

However, I will say that I love the fact that you can cancel the phone without an early termination fee. The plan is also cheap! 45 a month for UNLIMITED MINUTES AND TEXT? you'd have to pay at least 100 for something like that with any other company..and you wouldnt be able to cancel it whenever.

id say- if you travel a lot, DONT GET IT.

I think Metro PCS is okay...I get a lot of dropped calls but i know it is because i live in a bad service area. As soon as i pull up to my drive way, my bars have always started to drop so it is not Metro's fault in my case. I had other services like Sprint before Metro, and even with Sprint i would get dropped calls. A lot of people may not know that. As for all other parts of Dallas, TX, the service is GREAT!

The 3 years I've had Metro PCS have been the happiest years (phonewise). No suprise $300 phone bills...just talk, text, and surf the net till your lil hearts desire. No credit check, no deposit, no "we don't sell to your kind" business. Sounds like most of the whiners and complainers here couldn't figure out how to unwrap a stick of gum.

Let me try and help you guys out with understanding Metro PCS. 1.) When it comes to billing, Yes if your bill is due on the 15th and you do not pay your phone will be turned off on the 16th. But if you are late paying your bill there is something called a "Bill Cycle Reset" Meaning if your bill is due on the 15th and you don't make in until the 20th tp pay you can have your "Bill Cycle Reset" so this way you can get a full month of service.
2.) When dealing with Customer Service over the phone you need to understand that they are NOT Metro PCS they are 3rd party company contracted to handle phone calls. When you do call Metro PCS if you need to get to a live rep, say "something else" Also keep in mind that NOT every store you go to that say's Metro PCS is a Metro PCS corporate store most of the stores you see are simply authorized dealers, they are not actual Metro PCS corporate stores. There job is to sell you a phone and take your payment. So if you need something serious handled be sure to go to a Corp Store.

I know this because I work for Metro PCS Corp store and would be willing to answer all of your legitimate questions so if you have one please feel free to contact me and I will give you the best answer and the best to go about getting help.

MetroHelper@hotmail.com

please only legitimate questions

Cell phone coverage maps are a sham. I lost clients in Las Vegas. Very difficult to get customer service due to computer voice prompts. My advice, don't believe the hype.

I live in Orlando and have driven to coast in tropical storm- never lost service once. Customer service is a little hard to get to but for the price of having my phone + 2 more (kids) and NEVER going over $120.00 mo with text msgs going 24 hrs a day- you cant beat it!

metro needs to make more phones that are either touch screen or key board. otherwise ther an ok plan if you talk alot and dont want to be billed an extremely amount of money.

I have been using Metro PCS for about a year,but my only problem with the compagny is the dropped calls ,also they don't have any nice phone just like the blackberry or any other phone like the other providers.If metro pcs can have some very nice phones ,and work on that dropped call problem they will be the best of the best.So please metro pcs can u come up with the blackberry phone,and i will give you 5 Stars.

I was a long time Cingular customer and became ill at times when my "rollover minutes" seemed to vanish the month they were needed. After a few bills >$400 and one over $900 I was happy to go with Metro and after several years I think the service is acceptable 99% of the time and I ALWAYS know what my bill is. I have all the extras including web access which allows me to check all my email, as well as unlimited text which is how I keep in touch with my family. If cost were not a concern I would still think twice before ditching my metro phone service. Best deal around if you ask me!

Nah don't hate on Metro. Every company is gunna have some good points but there's no WAY u could beat this. i only had a dropped call like.. 2wice in 2 years wit metro. n u get EVERYTHING. internet, IM, email, textin, callin incomin and outgoing, for JUST 60 dollarz. wit another company dat would run up to like 200!! u dont gotta worry about minutes or nothin. cuz EVERYTHING is one price. their phones used to be OK. but they get even sexier every year. da only thing is, yeah customer service is pretty bad.

I hate metro pcs you arent able to go out of state and you arent able to alter your plan on the internet and to recieve the latetes ringtones you have to ben on the 50 dollar plan!!!!!

their customer service is the worst bunch of useless wasted space i have ever had the misfortune of dealing with, as for their 30 day return policy don't buy into it they wanted to charge me half the phones value and i only had it 24 hours

I bought messenger r450 , phone is great Plan is great, advertised On the 45$ per month Plan UNLIMTED IM AND MIM(mobile IM) go to download the program through @messenging says "customer not found" this is My 3rd messanger im really feed up with the phone and customer service I would say wait out the company If you are in the LA market , untill they get their stuff together

NO screen-it doesn't work so don't bother. the name will pop up while your phone is ringing--so if you happen to SEE that you're missing a call, great--but then later, when and IF it tells you that you have a missed call--"no name." about the "if" it tells you have a missed call. I tested my phone by calling it from another phone twice. I left a voice mail both times...however, when I went to check that on my phone it said that I had NO voicemail AT ALL, i never even dialed out of the phone--just left a message, and it was just i guess deleted somehow--so scary if an employer calls or a client (for a business owner) calls, tells me they left a message and then think I either a.) ignored them or b.) am lying when I say I never received a voicemessage. Also, I mentioned earlier that I'd called twice and left 2 separate voicemails--well, later that day, my phone said that I had NO missed calls--they just magically dissappeared. Wow--um, you'd have to be STUPID to buy MetroPCS after reading this, now that you KNOW that you may or may not receive the voicemails, or at least the missed calls callers leave you.

Oh yeah, and this was a brand new phone and a brand new service. I am returning it. What a waste of gasoline, time, and energy spent researching what phone would work.

Oh yeah, one more thing...4 years ago I'd put MetroPCS on my phone without telling like anyone, and it just turned out like that night or next day I would have ended up deperately needing it well...hmm...yeah, I payed for a service, and didn't receive it--nothing...I thougth it was some stupid operartor human error--but nope, just a HORRIBLE business plan for cellphones...sorry, I was previously a fan of no contracts--but not for causing potential contracts--i'll be without a phone until I can afford better.
-GA Girl

Ok, looks like I summed up all the blogs. Metro csr's sucks, huge percentage of dropped calls, no grace period on bills, expensive phones, and low battery life. More cons than pros, I'll pass:(

I added global text but friend in trinidad does not receive text. Called Customer service many times but no resolution. Any ideas anyone before I cahnge phone plans.

THOSE WHO DONT UNDERSTAND THE METRO PCS CONCEPT...DONT BUY THE PHONE. Look, its very simple. This is a pre-pay service, so when you dont pay your bill the phone gets shut off. If you travel a lot, this service is not for you. Although I heard that Metro is working on improving that aspect also. If you dont travel, Metro is the best service you can get. Which other carrier can provide you with unlimited local, long distance,text, web browsing, caller id, voice mail, 3 way calling, and expanded nationwide service (as of Nov 6) for $45. I have a Verizon also and I swear my Verizon has dropped more calls than my Metro. For those who have costumer service issues, you should go back to the dealers that sold you the phone. If they sold you the phone, they are most likely going to take care of your issues because they value your bussiness.
Read the Start of Service Form before you buy the phone, it will explain all the details. Then if you determine that metro is for you...trust me you are going to love it.
The only issue I have is the phones. Metro needs to start offering higher scale phones like touch screens and PDAs.

The only good things about the phone (though extremely overpriced!!!) and phone plan is that the price is good and so is the coverage.

If you want anything from them you have to pay a hefty fee, like switching phones ($50) or if you lose your phone the deductible is $85! The customer service is bad (via phone anyway, in person they are helpful), they usually don't know what they are talking about and I constantly was switched over to another call representative.

If it wasn't for the fact that I'm only 17 and this is the only phone plan I can afford at only 20 hrs a week and $7.25 an hour I'd go with someone else. Sure, the monthly bill is great, but everything else sucks!

The customer service is really useless. And they dont provide the services they charge for in some cases

hey.. you can get better coverage with At&t or Verizon but it will cost you. I was loyal to Sprint for 10 years and had bills up to 500 per month when I would travel but changed to Metro when Sprint slammed me onto a contract after Sprint fried my phone while doing a software update. Sprint replaced the phone they cooked and slammed me onto a 2 year contract on all phones. I got mad canceled all 4 phones and paid 150x4= 600 to terminate all contacts with Sprint. Now with Metro Pcs I pay 100 for 4 phones and don't worry about the bill. Customer service is poor, coverage is ok but for the 100 per month I'm not going to complain. The reason you pay more for the phones is because you have no contract. You can get a phone cheap if you go with Att/Verizon/Sprint etc but you will be pay for the phone over the 2 year contract. After the contract is up they also do not reduce your bill by the monthly amount charged for that phone. Again if you were to buy the phone outright the phone cost the same at metro as it does with any contract provider. Thats why they charge the early termination fees.

I have the occasional dropped call, but there is no contract, I use probabably about 4000 minutes a month - if not more - and if I do travel outside my area, I have been able to find coverage in other cities and when I couldn't I loaded my card. For $45 a month, I could not be any happier.

Metro PCS was a great service for me. I hate that I had to move to an area that doesn't have the Metro PCS service. It is the best type of prepaid phone. I always had service and I didn't have to watch my minutes, texts or web use. It's great! I'm with T Mobile now but if I lived in the Dallas area again, I'd be right back with Metro PCS.

I live in SF and I agree I cannot make outgoing calls about 90% of the time.

i been with metro pcs 4 five years now and it:s the best prepaid service out there and the cheapest i have unlimited minutes ;pic video text and web all for 55.00 tax included u do the math .. i love it

its all right if your on a budget but if your not i wouldnt recomend this servise

I've been a solid customer for over a year now, and had no problems until a month or so ago when they started raising my bill for no reason. I called customer service after I paid what I was told to pay and my phone was shut off!! They offered me no help what so ever and even hung up on me!! I've never been treated so badly in my life!!!

I have had metro for 5 months and I love it. I have not had any dropped calls. I dropped my phone is water and they replaced it with no hassle. Customer service is hard to get ahold of but if you always hit activate phone you get put thru to a live person immediately. I have absolutely no complaints and the best part is I never have to worry about the bill because its the same every month. I do hope they increase the coverage in other states.

I've had metro for a couple of years now and was quite content with their service. Until recently when i bought a new phone as well as a new plan and changed my number then i kept having issues with it, for some reason no body could call my new phone because it would go to some company with a completely different number. So then i went to the store i had purchased it and they had supposedly fixed it but could not fix my internet issues and instead told me i would have to go to another store for that. Then when i tried the number again it still wasn't working so i called the company and they had supposedly fixed it as well and still nothing, so the next day i talked to about three different people trying to get it fixed when i finally did, but then my internet and picture messenging want working. So that was another couple of days until it was finally fixed. Now it seems to be working fine though, it just seemed like a big hassle trying to get a new phone to work.