Which Prepaid Companies Are the Worst?

Here are Prepaid Reviews we talk a lot about the best prepaid companies in the business. We’ve found the best plans for texting, the best widgets, the best phones… you name it, we’ve probably done a list for it at some point or other (and if we haven’t, ask and I’ll do my best!). But, what about the opposite side of that? What are some of the worst prepaid companies in the business? Turns out, the answer is a lot harder because if you look hard enough, there are bad reviews and dissatisfied customers for pretty much every MNO and prepaid MVNO that ever was. No one is perfect and there is not a one-size-fits-all solution. However, reading your comments and going by my own personal experience, I have a few candidates for worst companies:
  1. Tracfone/StraightTalk/Net10 – these companies are not only owned by the same companies (along with a handful of others) but they have very similar business practices and the customer service reps are all equally untrained and unhelpful. I, personally, have had the worst time with all three companies.
  2. Total Wireless – I haven’t, personally, used this service (as it is also run by Tracfone) but I’m including it separately based on reader comments. I’ve heard nothing but bad things about them.
  3. Sprint Prepaid – Sprint not only has the worst service out of the four main carriers, but their prepaid division has all kinds of crazy rules about phones and such. Their prices aren’t too bad, although Sprint’s own prepaid brands Boost and Virgin both have better deals.
In writing for this blog, I spend a lot of time reading articles and press releases, speaking with customer service reps on the phone and scrolling through various different company websites. And, having done this for nearly a year, it is easy to see which companies are slightly easier to work with than others. While personally I despise Tracfone companies, lots of people love and use them—heck, my roommate swears by StraightTalk and will stick with them no matter what I say. So, those are mostly my personal picks for some of the worst companies. But now, I want to know what you think! What companies have you used that qualified for ‘worst’ in your book? Do you agree with my choices above? Let me know your thoughts in the comments!]]>

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