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Evil customer service…super rude…

Best company by far. My wife and I was with Verizon for years my bill was always around 75.00 and my wife was anywhere from 75 to 125 dollars. Now she is on the 44.95 plan and I’m on the 29.95 plan. I use a smart phone the Droid incredible and my wife is using tje Motorola Droid . We have friends using these Same phones with Verizon and paying 125.00 a month hello people use common sense I’ve been with pp for about a year now its untelling how much Ive saved this is the best company hands. Just find a dealer like kitty wireless so you don’t have to deal with the nonsense and enjoy the savings people are nuts to stick with Verizon and their 2 year contract bs

MY WIFE AND I HAVE A LINE EACH ON THE TEXT AND TALK 1200 FOR 2 MONTHS NOW AND NO PROBLEMS.THE PEOPLE HAVING PROBLEMS ARE EITHER ABUSING THE PLAN OR USING EXTRAS THE PLAN DOESNT INCLUDE.ALSO HAVE A LINE FOR A YEAR NOW ON THE STANDARD PLAN WITH NO PROBLEMS.

I’ve been with Page Plus for almost a month now and, on the whole, I’m pleased with my service.

My husband & I have had PP for two years now and we love it we pay $30 a month for each phone that gives us 1200mins & 1200text each and really thats perfect for us!!

Humans need to realize that evil is everywhere,and Page Plus is no exception.They have the mentality of a prison system. They do not care about you or your problems, and they never will! So why do you continue to abuse yourselves. Use the systems that work, and stay away from these evil people.

rep told me to go to walmart to get my number port, using the f word

I’ve been with Page Plus for almost a year. I agree, their phone selections so suck! You only get 2 hours of internet but I was told by a Page Plus dealer that Page Plus dont guarantee internet. He told me the phone had to be a smartphone with wifi in order to access the internet. I’ve never had a drop call. The customer service is ok but some of the reps sound half dead. No one likes to be on hold for 15-30 minutes to get questions answered. What I find just stupid is, they use Verizon network, but don’t guarantee Verizon phones will work with internet. Well this is what I was told. Page Plus told me that I had to get a phone that said page plus to be sure the internet will work but the only options they have is flip phones. Are you kidding me!! I had a Motorola smartphone & the internet worked on that one but the phone died.

Excellent company with excellent products.Customer Service is prepaid, anyone who knows jack about the prepaid biz knows what to expect – nothing.Find a local dealer who gets his product from a PPC Master Dealer else you will likely have no support when you need it.DO NOT EVER CALL THE PPC CS LINE. Call your local dealer, if you do not have a local dealer become one.Do research before you buy the phoneUnderstand what you are getting with PPC: Nationwide Talk & Text. Also they will throw you some data, enough to do 100 low res mms’s but do not expect more.Stay loyal, the more the better and maybe one day soon we will get more data. Cross your fingers.

I heard going through kitty wireless will solve alt of customer service issues..is that true??

They are thieves. I was getting text spam so had them shut off texting. It never occurred to me they wouldn’t then notify me that minutes were expiring via email or voicemail. I received no warning, my phone just quit working. Have been a customer for about 5 years and they confiscated” (stole) my minutes! I emailed right away and they refused to return them. It’s theft and a score of 1 is way too high (I had no lower choice) for these creeps.”

terrible, they will not help you if a dispute of missing minutes occurrs, they say what ever they say is right, wont check into it,wont work or and refuse to talk about it, just say to pay for more minutes is your only option, if you dont like it go elsewhere

I have been a PPC dealer for 7 years and yes there are problems but look at the pros to this. You can use a previously contracted Verizon phone (no blackberry phones at this time) and the phone can be set up for internet usage at the dealer site. You can port your number just like traditional contracted carriers, you are getting the same service at half the price and because PPC has been in business for over 18 years they too have been offering the same great service as one of the leading competitors in the industry. I will disclose to you that there is a drawback to those of you who want internet service on your cell. With every phone that is brew/wap capable there are applications that will continue to update and load continuously. My daughter has the Ally and used all 20 MB of data in 1 day. This was visiting Facebook and uploading pics for about 1 hour. You must understand that internet usage comes with a price so be prepared to put extra monies on your phone for the “extra” usage. As for customer service, don’t feel like the loan ranger. We too as dealers don’t get a warm fuzzy feeling from customer service all the time either but for the most part we are treated with respect and they handle what ever fire we are putting out for our customer. We have a dealer line to reach customer service and truth be know we do hold sometimes as much as 20 minutes. I agree that they are less than pleasant sometimes but I also know that since the plan price increased from $39.95 in May they have put an additional 300 call center reps in place to man the phones…..with that said some of those folks are still learning. I know…it doesn’t take a genius to know how to treat people but give them the benefit of the doubt and maybe over time they too can work this problem out internally. Hang in there…..you can’t beat the service and if you can get that great Verizon phone you want then its a win/win!

All the negatives about the company are true, although they have improved the wait time when you call in. It used to be totally ridiculous with a wait/on hold time of no less than 30 minutes.All of you on the unlimited talk and text plan better beware. PP is disconnecting people’s service (sometimes in the middle of the month) for what they call ‘abusing the unlimited talk and text plan’. PP customers are given no prior warning and are not given pro-rated refunds. Sometimes they can’t port over their numbers if they want to leave.Once you have been deemed an abuser the decision is final and you can no longer buy the unlimited plan but are permitted access to all the other plans. PP can and will, at anytime and for any reason, deem you an abuser.Yes PP has unbeatable coverage (IMO) but it is not worth the crappy customer service and an owner who has admitted ‘not being one who likes to play nice’.

I love it and have no complaints at all in fact I have my on PP and got one of my sisters on PP too. We all love it and have been using the service for approximately a year now.

-5 star. Worst customer service ever, rude, disrespect, helpless, irresponsible, dumb. A lot of drop calls, poor reception. Their refurbished phones are craps, worthless, defected. Their new phones are too expensive compare to any company. I was too regret to involve with PP, and wonder how could such awfull company still survive?

I’ve been with page plus for just about three years, and I’ve been very happy with the service. I switched from Verizon, so I was able to use the same phones and numbers as I had on Verizon. Page plus uses the Verizon network, so the coverage was the same. There are a few places where the coverage is roaming, I particularly have noticed Iowa and West Virginia as being mostly roaming states, so you might not want page plus there. The benefits of page plus are the cost and verizon network. It is so cheap. My wife and I only use phones occasionally. We bought $80 cards to start, and now just by $10 cards every 4 months. We only use for short calls, so we don’t use many minutes. For $2.50 a month we get cell service. It’s a very good deal. Coverage has been great. I haven’t used the customer service very often. I called to set up the phones, and then went 2.5 years with no problems. Last month our old phones started to not work right. We began looking at replacements. Page plus sells some on their site, but I also found that they can use Verizon (post-paid), Sprint, and Alltel phones. I picked a cheap basic sprint on ebay and my wife got an Alltel. Customer service walked us through the ESN change. We didn’t have a wait time at all. My wife had to call a second time later that day because her phone was showing it was roaming and not dialing out right. They helped her reprogram the phone and now it works great. We’ve been very happy with the service and our limited contact with customer service has been great. The only thing to watch for is make sure you add minutes every 120 days. I change text background on my phone to show the refil date so I won’t forget. A little bit of a hassle, but it’s only three times a year. I spend less a year on my phone now than I did per month before. I highly recommend

I will never understand why people who complain about poor customer service don’t use a dealer.

This company sucks. It is a ripp off. When I call they tell me that i will need to cancel my subscription online, but my internet was not working @the time. When I called to let them know what happened, some guy said that he will take care of it there at the company. When I recieved my NEW visa bill the charge was already billed again, even though I cancelled within 30 days before I would be charged!!!! when I called back to see why I was charged after I CANCELLED, I was told that my internet account was cancelled, not my phone service… therefore there was nothing they could do, and refunding my new charge was NOTHING THEY COULD DOOOO, AS I WAS TOLD BY REGINA, THE MANAGER!!!!

loveeee it had it for about a year and i use the motorola droid wifi and alll the apps great deal

I did a lot of searching on this site and I believe PPC is the best, but trying to find a retailer is a bust.

Page Plus offers fine rates for Verizon service. So far so good. The negatives comes from spotty customer service and no small degree of snarkyness. I miscalculated my 120 day service period and PP confiscates my minutes. With 8 hrs of the deadline I added minutes, but a CSR and manager would not carryforward the exsting balance, offer perhaps to credit half. Soup Nazis!

I can’t say enough good about the service. Lowest cost, $2.50per month. No cost to set up old phone. Good customer service.

Today Page Plus’ auto pay system was down. As a result both of our phones lost service. I attempted to manually add funds to my account online, and it kept saying transaction failed. After two tries, I called ‘customer service’ for assistance. I waited 20 minutes to talk to someone, and she tried to process the payment for me as well but told me that my card was declined and there was nothing she could do and that I need to contact my bank to see why my card was declined, and to check my billing address. Even though I knew my info was correct and my account was fine since I was using the card that day and had my account up right in front of me, I agreed and called the bank anyway. Of course everything was fine, and all 3 of Page Plus’ charges were holds on my account.

Page plus is a very great prepaid phone company to be connected to. No hidden fees, and no contracts is the things I want my phone company to be about. Page plus is a very helpful and respectful phone company.

I’ve had Page Plus for the last 18 months and my only complaint is the customer service. The coverage and call quality are good, the prices are good, but there are issues to deal with, and customer service has repeatedly given us the wrong information. You have to make sure the phone you bring will work with Page Plus, and this is sometimes an iffy proposition — there are no guarantees, and you can’t count being steered right. My last bad encounter with customer service may be my last; I upgraded from an unlimited text service to an unlimited voice and text service, while I still had a month left on the text service, and followed the instructions of customer service in doing so. My account then showed I had no service, and when I called (after a v-e-r-y long wait — typical, I’ve spent hours on the phone with them), they “fixed” the problem, then told me I would lose the $20 left on my original text service. When I asked to speak to a manager about it — thinking I would get credit for this, since the loss was Page Plus’s mistake — they said the manager wouldn’t speak to me. I didn’t lose my temper or get nasty ( guess I was too tired, after working all day), but when I pressed the matter they hung up on me. I’ve had some good people, who always apologize for the long wait times, but you can definitely count on getting reps like this one (said his name was Rodney Jackson, and his manager was Terry). I’m beginning to think the cost savings aren’t worth putting up with a company attitude like this.

I’ve been on PPC for almost 1 year. Got tired of Paying Verizon 73/month. Now both my wife and I enjoy talk n text for 60/mo. I had problems with a Q that I bought through a dealer, but it was a software glitch that we could never fix. I now have a older verizon phone bought from an individual. It has a querty slide out. Negative is it will not sync with my outlook or go on the web. I’ll get a new Q when I can. Customer service is slow but I use the web to pay my bill and have used CS to change a number with no problem.

PP Customer service folks are professional, friendly, helpful. I wonder if some people are angry when they call and are seeing themselves in the PP clerks. I have nothing but praise for the way they’ve handled my calls.

Horrible service, minutes deducted are NOT accurate!

I think PPC is great. The best coverage by far, and the ability to bring your own device to the company is a HUGE asset. The ability to have virtually any smartphone (except for a Blackberry)on a prepaid plan. Yes, the customer service is not the greatest, but my husband and I use a dealer. That cuts down on our dealings with Page Plus CS to nothing, which is a good thing, because until we found this dealer my husband was ready to throw in the towel too and go back to Verizon.I told him even if I NEVER have a cell phone again I WILL NOT go back to Verizon.

Too bad they don’t have negative Stars. PPC is the worse for customer service. They refuse to answer questions and put you on hold forever…hoping you hang up. Their supervisors are RUDE, unprofessional and worthless. They are sarcastic and very disrespectful. You think a company would embrace their customers who are the reason they exist. Cheap- Yes, but sometimes you get what you pay for. After many years as a PPC customer, I am now going to another company. The customer service did it for me. Also, more dropped calls and poor reception these days!!

So far, i haven’t had a problem with Page Plus. It’s been great. i do have the $44.95 a month plan, and have gone through four phones so far, not as a result of this company, though. First, i had a very old phone…it was ten years old, becuase we did not have another verizon phone at the time. then a friend gave , me her Voyager, which worked great, i was able to get online and everything with it, but then the charger circuit in the phone detatched so i started using my step dad’s old Venus…but i couldn’t get online with this phone for some reason, even though 20 mb of data, which should include internet. I let the subject go…this month, about a week ago, I got the Rouge. It’s a great phone, i love it. It works great..but for some reason i still can’t get online. When i try, it shows me two options, “My Verizon: manage your account (free)” and “Mobile Web: subscribe now for access to Email, News, Sports, Weather, Travel & more…(surf mobile web for 24 hours for $1.99)” Each time i even try to click on either option it tells me “The system was unable to process your order. Please call Customer Service, *611 from your phone” great idea…too bad thats verizons customer service…Does any one have any suggestions???

I’ve got 5 lines on PPC. No complaints.

customer service takes a bit to get ahold of. i have unlimited plan and have unlimited calling and texting. the service runs off verizon towers- which is great because theyre seemingly everywhere. every month tax included my bill is 45.95$ … I’ve had the service for over a year now and love it. They dont require you to have a bank card on file or anything.. just pay when you’re 30 days of unlimited use expire. this company is awesome.

Been with Page Plus for just over a month now. So far, so good! I’ve had a few problems renewing the 1200 minutes plan through their website – I got an error when I first tried to enter my code, but was able to get the code to work just by waiting a few hours! Being on the Verizon network is great, and I find that the 50mb of data is perfect for my needs (just occasional webmail when I’m away from my office). And you can’t beat the price! I’m using the Motorola Q, which is a nice phone (everyone I know said “so, you finally gave in and bought a Blackberry?” when they saw it) and I like that I own it without any contract whatsoever. My only comment on the phone (not affecting my rating of the Page Plus service) is that I wouldn’t recommend pageplusdealer.com – it took a lot longer for my phone to arrive than the delivery times promised online, and they weren’t particularly responsive to my emails. You might have a better experience going with a bricks-and-mortar dealer or buying your own phone and doing the activation yourself…

Phone choice is not limited to phones sold by PPC. I used VZW & Alltel phones. Most CDMA phones should work. Changing or activating phones is free. Use local dealers or Internet or telephone PPC as you prefer.

IF YOU GO WITH PP BRING YOUR OWN VERIZON PHONE.

Pageplus first sent me a phone that did not work at all. I had to send back the phone and wait for 5 days more for a replacement. Unfortunately, the replacement also did not work. Customer services said I had to send the cell back, they will send another replacement, but can not warranty that the replacement will work???? I am too tired of keep sending back the phone, and wait for another replacement that Pageplus can not warranty that it will work???? Every time I sent back the phone, I had to pay #$6 for shipping fee . The replacement cell that I having right now doesn’t work too. Customer service so rude, always ready to start a fight, then hang up on customer. Can’t deal with this kind of people, I have to give up, and go with AT&T.

I activated a phone through Kitty Wireless on pageplus last month. I just used a RAZR that I had on Verizon before. No problems whatsoever. A+

I never had any issues and customer service is great. And I don’t know why people complains about:Best PriceBest coverage nationwide on Verizon network.Best customer service.I strongly recommend them and we saved a lot of money with Page Plus!

I got tired of my at&t plan with 2 phones for $70 month. I use very little minutes and had over 5000 rollover minutes. I was looking for a plan for low usage. Page Plus was the perfect answer. I average about $8 month with Page Plus. A lot of providers don’t have a good plan for low usage users. I don’t care about text and data.No Contract and renew minuites online and you can track you calls on your account. The coverge area is as good if not better than at&t. After all they use the version network.

We just ported 3 lines from T-Mobile and saved about $90.00 per month with a better coverage!

HAVE 5 LINES WITH PP.3 OF THEM ON PAY GO AND 2 ON THE T N T 1200.NEVER HAD ANY PROBLEMS WITH THEM.CALLED CUSTOMER SERVICE TWICE.NOT BECAUSE OF PROBLEMS BUT BECAUSE I WANTED TO BLOCK MMS ON ONE OF THE PHONES AND THEY ANSWERED IN ABOUT TWENTY MINUTES AD IT WENT FINE.SECOND TIME I CALLED THEY ANSWERED IN ABOUT TWO MINUTES AND THEY CHANGED ONE OF MY NUMBERS WITHOUT PROBLEMS.I RECOMMEND PP.

amazing always 44.95 for unlimited plan.. no tax or anything.. i will never switch companies…. and u can use any verizon phone on their network…

their customer service was not very good. first, you have to wait for 10 to 20 min to get a person. second, you may not get the same information every time you call in. third, I was hang up on once by their customer service rep., when I request clarification on the overcharge. four, I don’t know how much I can trust the company since I still don’t know where to address issues if I do not get a clear answer from the customer rep.

Page Plus is the best cellular company out there, as far as coverage and price go. Yes, their customer service is a bit spotty, but a dealer is definitely the best way to go. It doesn’t cost anything additional, and if you use a good one, they will fix your billing and customer questions for you.

Ohio-based company rates “F” by their local BBB. That fact plus the fact that I, a soon-to-be x customer says it all. Problems are across the board with this co. Can’t give full credit to this editor’s rating.

Never had a problem. My wife and I have been useing Pageplus for years. I had a contract with T-Mobile and Verizon. I save money with Pageplus. I got a used Verizon Env2 for $40.00 and activated it fot free. I spend $29.95 per month and my wife spends $25.00 every other month.

AJ: They did the same thing to me. The first phone did not work at all. They sent me a replacement which is defected : it did not have a ringtone, so it did not ring when people called me. They do not give customer the refund money, but keep sending customer another defected phone. They do not warranty that the next replacement phone will work. Customer have to pay about # $6.00 shipping fee each time customer send back the defeted phone. You loose your time, and your noney. Customer service rep. are very rude, helpless, moron, bigmouth, never admit their mistake. Their products are junk, trash, pain in the butt.

Nino: They are on the Verizon pre paid towers. The phones they sell on the wesite are bad referbished units that why I did not get one. To pay my bill I just do it on the website. Again I never had a problem with Pageplus all I did is save money every month.

They sold me a phone that doesn’t work and refused to refund my money. I also purchased a months worth of service at the same time – the only service their company has provided me with is to charge my credit card. I have not been able to make a single phone call from my phone and they are unable to resolve it. Their customer service staff ranged from sounding bored and barely literate to downright angry folks who will not let you get a word in. Complete waste of time and money.

I have used this company for about a year now. I hate it. After my month is up I am going back to a contract. I wanted away from that. But waiting on hold every month for 30 min. to pay my bill and all the problems. We ordered a phone from them, they sent the wrong one, of corse it didnt cost as much and we had to send it back to get the right one. then when they finely sent the right one we had to send the broken one back too. they messed up. every month there is something wrong with one of my phones. I have 3 for my fam. and it is a 30 to 1 hour call to get it fixed. I will never use them again. O and they are not on all Verizon towers as they claim.

USE. A. DEALER.

One of the best prepaid company Nationwide:Best PriceVerizon NetworkBest customer service

I have a problem every month with billing. It takes to long to get any customer service. The supervisor refused to help me after the third phone call to customer service in a day and hung up on me. Do not give this company your money.

What a awful comapy, Page plus keeps sending me defect replacement cell. Their cell phones are junk, so that’s why the minute is so cheap in order to attract customer. Even on the term and condition the warranty is 90 days, but the customer service saying it’s only 15 days! You already spend 5-7 days to receive the cell since the order. They said they can only keep sending a replacement, and can not waranty that the replacement will work eventhough their technician supposed to test their cell phones before sending them out to customer, and that customer are lucky that they willing to send them a replacement! Customer service rep. are rude, big mouth, stupid, won’t do anything to help you but rip you. I think they are hired only to fight with customer and try to get away and leave customer just angry and suffering. Stay away from them if you do not want to have headache. This is a business of cheating, stealing your money. Anyone please let me know where could I make a complaint? I do not have money to pay the lawyer. Thanks.

0 star. Worst customer service ever, rude, irresponsible, incompetence, dishonest. Do not do not care and do not respect customer. Lousy company, their phones are trash, defected, non-conformance. Stay away from Page Plus or you will be sorry.

I have to call Page plus customer service many time as they sent me 2 phones that are not functioning well. I think they are irressponsible, do not care for customer at all, also hung up on me once. My brother uses AT@T, and is very happy: AT&T shipping is free, quickly, and they also send him a free parcel return label just in case . Pagephus charges customer $5.95 for 5 days ground shipping . Eventhough on the terms and condition shows that you can send back their defect handset within warranty period for a replacement, freight prepaid, but in reality, customer will have to pay for shipping fee if they want to send back their defect product. And if the replacement is also not funtioning -like mine-, you have to pay for another shipping fee, and will have to wait 5-7 days for another replacement! I feel I was trapped.

Those of you complaining about CS should probably consider using a dealer. I use KittyWireless. There are occasional glitches, but Kitty takes care of them. It doesn’t cost any more to use a dealer, so why not?

Thanks for the advice!I just activated a phone by using Kitty wireless and it went very smooth.

i love pageplus had them for over a year now. I use the Motorola droid love the free aps and wifi and i never had a problem with them good price i have the 1200 1200 so when i run out of the tex msg i use my wifi to send free tex msg to anyone for free with the app you down load for free got to love the free apps and wifi and love pageplus

The service staff are a bunch of morons, probably instructed to never admit wrong-doing. They repeatedly told me the wrong information over the phone (3 times), but will not take any responsibility for it. The worst part, if you decide to fight them from the credit card company’s side, they will cut your service without notifying you. When I called the company, the customer service person said my account was funded and there is no problem, without ever realizing they had cut my service. Serious incompetency.

I was a little reluctant to go with PagePlus because of mixed reviews I read here but after several months my experience has been mostly positive. In the first 3 weeks I had the phone my service was interrupted on two separate occasions. This was a bit irritating but I had no problems contacting customer service and getting the problem straightened out and I’ve had no issues in several months since then.

I’m getting in touch with the Illinois Attorney General’s ofice to file a complaint against this outfit. I’ve had the phone for 3 weeks. Car Kit code came on and I was told it meant water damage (not on my watch) and that I couldn’t return it. I got it going by taking the battery out and playing with it. Now it won’t hold a charge. Customer service is the pits. Lousy company.

Great prices, great connections (They are a Mobile Virtual Network Operator (MVNO) using the Verizon Wireless network.)

IVE BEEN A PP CUSTOMER ON THR PAY GO SINCE MARCH WITH NO PROBLEMS AT ALL.I USE THIS PHONE AS A EMERGENCY OR BACKUP.IM THINKING OF GETTING THE T N T 1200 PLAN AS MY REGULAR PHONE BUT HAVE HEARD HORROR STORIES ABOUT THEM.CAN ANYONE GIVE ME ADVICE ABOUT THAT PLAN BECAUSE MY CONTRACT IS ALMOST UP.

I never had any issues and customer service is great. And I don’t know why people complains about:Best PriceBest coverage nationwide on Verizon network.Best customer service.I strongly recommend them and we saved a lot of money with Page Plus!

The absolute worse customer service. You can take all the horror stories of all the wireless services, combine them and it will not reach the depth of this company. If I could take away stars I would. Their CS people are RUDE, unproductive, and think they can say or do anything they want to the client. I have been called every name in the book, and then the added insult was that I was told that I was rude to everyone, and that if I was a “BETTER PERSON” then they would help me. My phone is not working and I get an email telling me to call from my phone to verify my account, and to ask for ext 340. When I tried calling from another line, since my phone was not working AGAIN, the person who answered did not know what I was talking about and hung up on me. I am filing a complaint with the BBB and I suggest you do as well. The low price is NOT worth the aggravation of dealing with the CS. Especially when I depend on my cell phones to be working

I am pleased with the pay-as-you-go service, but if you’re going to get a monthly plan (unlimited or 1200 T&T) by all means join Howard Forums (www.howardforums.com) and ask in the PagePlus forum about the problems other customers have had before you buy. You’ll save yourself lots of money and headache if you do a little research before you buy.

I have had Page Plus for 5 months now and couldn’t be happier. The price is right and the service is great. The two times I have had to call CS I had to wait on hold for about 15 minutes but the CS both times was very nice and helpful. I also am using my old Verizon handset which they had no problem porting over to Page Plus.

This company is awful. They have the worst customer service. My paln expired on the 20th, and I perfer to renew it on the next day bcause if the fact of if you renew you plan before your money will be eaten up by data, and you would be force to pay extra. this morning I went and purchased a $25 card and 2 $10 cards to total$45 right? Which shouldbe enough to cover my $45 plan.That makes since right? Well no, Page Plus told me that my unlimited plan was removed and I am now on 6cents per min plan and there is nothing they could do about. the only option is to purchase another $45 card. Tis company clearly doesnt care about there customers. I wonder what their focus is as a company, becuase its definetly not keeping customers. I wish i could give it 0 stars. Oh and i forgot to mention, out of the 4x’s i called a supervisor would not even get on the phone to talk to me, and I was hung up by one of the reps. Just plain AWFUL!!!!

Great rates for the best network . Customer service and IT are mediocre (both sometimes really bad) . However, I am patient – PPC customer for several years .

BEWARE OF THIS PLACE!! It is a scam!!! 1. its not a pay as you go. I ran out of my 1200 min. (even though I only used 432 min) so when I attempted to replenish my 1200 min. I was told that since I finished my min. before the months end, I would have to purchase more minutes to use for the next week until my monthly plan, which I was never told it was a monthly plan, was ready to renew. So I reluctantly purchased 400 min. for 25$ to get me by. So I used 67 min of the 400 and was then told that my min. were up again!? So I call and wait on hold for 1 hr. 23min and the told that the 400 min. that I bought were no longer 400 min.??. Since I finished my initial 1200 min. earlier than a months time, any money I would put in prior to my renew date would be subjected to a overage fee of 15 cents a min. Non of which was told to me when I called and purchased the 400 min. the lady actually told me “this 400 min. will get you through until your month is up” which clearly she knew she was lying. Okay… So I looked my account up and see that over half of all the money that I have spent on minutes for this phone was being charged for internet use. When I set my phone up I was told by the lady that Blackberries can’t use internet. Since the price was cheap I was fine with it for now. So when I called to get it rectified and hopefully get some back pay minutes since this has been happening for over 6 months, I was told ” ya we have been having that problem for a while now with the Blackberries” So when I asked to have min. refunded I was told “sorry but no” so when I said clearly this is your guys fault… she interrupted and said “I will tell you what I told the last person, you can purchase one of our phones and if not TOUGH SHIT” the she went on to tell me to” feel free to post anything I want to, since our prices are cheap people will still come”

I have the 1200 plan paid for it a few days early and it switched over this morning with no problems.

Absolutely awful customer service. I ordered a phone, they messed up the address, did not ship the phone for a few days. I called requested they do expedited shipping to make up for their mistake. They refused, I requested to talk to a manager, they apparently are not allowed to transfer customers to a manager. They told me I could call back and talk to another customer service person but I am not allowed to talk to a manager. I called back insisted on talking to a manager, I was put on hold for five minutes and not given to a manager but another customer service person who also refused to connect me to a manager. Finally, I called a third time livid demanded to talk with a manager, who blamed me for giving them the wrong address, when I did not and then he hung up on me. I have never had such awful customer service in my life. And I had yet to ever even get their service. They preferred to give me a refund rather than getting me as a customer and expedite their shipping and keep me as a customer.

If you are a Paygo user and need cheap talk minutes and texts with comparable rates to Page Plus, consider H20 Cdma. They have prices close to Page Plus and better customer service along with no Blackberry ban. For talk/text/mms.No data or unlimited plans at this time though. http://www.h2owirelesscdma.com/index.html

I had switched one line last month and I was impressed with the 20% discount I thought I will get compare to my Sprint account so I ported my 2nd phone last week. Huge mistake. I have been penny wise and dollar fool. last night when I checked my account online, the web site stated that my “Talk & Text” had expired ahead of its 30-days plan. This morning I got a text message from PP that there is not enough funds to renew my plan. I decided to take the high road and bought a “2000 min” card for $80. I went online online and assigned the $80 credit to my phone. They only credit me $50. When I called the customer service they said that system automatically enrolled you into the “Talk & Text” plan and charged your $80 credit. When I asked them about the fact that I purposefully bought a per/min card to have control over my minutes used and not to worry about in what random date they will decide to expire my account, they offered to switched my account to per/min and when they did they also voided my credits. You may have better luck with them but for me switching to PP was a decision I regret more than the cost I am unhappy with their customer service. They should be called “answering service”. Their answer to most of the questions are “the system did it.” and “we can’t help you”. Don’t make my mistake of being penny wise and dollar fool.

I’ve had pageplus for over a year and it’s been the perfect solution to meet my needs at the right price. I only need talk and text and I found this service at a local convenience store (Circle-K). The phone was a basic LG flip phone sold for $15 which included $6 worth of airtime credit.

I have been a happy Page Plus customer for over two years without any problems, until a similar thing happened to me. On my Unlimited Talk n Text renewal date, I got charged out of my cash balance for text messages between 1-2 AM. I called customer service and they are crediting the money back to my account. And they were very friendly and polite. Just call and they’ll take care of it for you. Overall I’m still very happy with the service.

We used to like page plus. but finally the horror you hear from everyone else catches up 2. be careful. if you renew your 44.95unlimited, say like 2 days before. you can add it to the account and it will renew on the date. so it kind of does. my wife and i had this happen. 12am on date of renewal insufficent funds, 330am plan renewed successful. so i text between 12am and 2am on the renewal date and was slapped with 5.00 in texts out of my extra cash on the account. called customer service, got horrible reps that dont care. they hang up on you, tell u that u renew the plan at a store or another website (ya im sure i did at 330 when i was sleeping). menawhile i renewed at the official page plus website. i do like the coverage and all and the price, but when they changed the way the apply pins instead of a cash balance somehow messed it up even more. customer service could care less. people need 2 know this as it will effect alot of people. i have extra on my account for occasional roaming. how about if i had emergency will not extra on the account my phone would been dead other than 911. this isnt right, i had it for a year with no problems and finally they got us. i had to complain threw the email, hopefully that works. love the verizon network, but not that dumb stuff of page plus. minus 5 stars.

thanks @happy ppc, i happy you got a good customer service rep. i do like the service, just not customer service. hopefully they will fix it.

The product (handsets) is average at best.The airtime program has had issues as indicated by others, but supposedly they have worked out the kinks.The system (Verizon)is, in my opinion, the best network available, especially in suburbs and rural areas.Page Plus now offers new handsets with a one-year warranty. Nice in concept, but I will reserve my opinion until I see the warranty actually work without issues.Do your homework on this company. Many questionable practices and legal issues follow this company.Is this where you wishto spend your hard-earned money?

This service is great for people who want to use their own device for cell phone service. They are just about the only CDMA carrier that allows this.

This is NOT an honorable business. The plans are not what they say they are. I got the talk n text 1200. Realized after a week my min were lower than they should be so i calculated all of them. If you see a record with a 9-digit number like 723487686 its a fake record. Its taken 144min from my min but described as data usage which this plan comes with 50MB. They tried to tell me it was voice mail but those calls are listed with your personal number. Then they tried to say it was a MMS but that would in fact go towards the data. I looked at my call history and on the same day and time as that record I placed a local call that was only 26sec. So this record is random and has nothing to do with any activity on my phone. And the worst part of it is that after I showed them that the error was on them, they told me there is nothing we are going to do about it” They are ripping people off and not doing anything to correct their errors. NOTE TO EVERYONE: LOOK AT YOUR CALL RECORDS AND YOU WILL SEE”

Not great but inexpensive . I use them only because of price and I am extremely patient . Also, don’t believe the posts from those shills here for that dealer.

If you want a real phone service and just a little of respect to your person don’t ever get this stupid page plus service.

Nicole – Please let me know what law firm you get because I’m trying to sue them too and I contacted the law firm handled the CA suit against Verizon and no response. @ all who complained about customer service, they need to be sued for for their poor customer service alone. They’re rudely ridiculous. I’e been hung up on several times. I too had the same problem with the 44.95 plan although mine didn’t happen until after I switched to autopay. And they said it was my internet usage and I also paid the day before it was due. Right now I have their 29.95 plan because I couldn’t afford to go to Verizon or any other carrier. Boost has too many dropped calls for where I live. And with anyone else I would have to buy a new phone. Page Plus has the cheapest plans but their company practices and policies suck. They don’t even follow their own Terms and Conditions

Has anyone seen this on their website now. Some new idea they have. They still need to refund some money!

Try to call 800-550-2436 and report your issues!I had the same problem and they credited my account again!

good from 9-5 after that you need to go to hell n wate no service what so ever and i though sprint was bad wow.

WORST PLAN EVER I AM IN THE PROCESS OF SUEING THEM FOR SCAMMING ME AND STEALING MY MONEY FOR 2 MONTHS IN A ROW!

I had the same issues but i called the customer service and they took care of it right-way.try to call 800-550-2436 ext: 335

I’ve had page plus for over a year and have 3 phones with them.My phone renewal date is on the sept. 23rd of each month i all ways pay earlier so it don’t get cut off on all 3 phones.I paid early on the 22nd and made a 411 call witch i have never done i dont use the web services on the phones.page plus charged me 1.25 they took my 44.95 and started charging me .12 cent a minute and .25 cents per text message.Now its Oct.1 and now there telling me i have to renew my plan and pay another 44.95 cents.They can send me text messages 3 times when it time to renew my plan but cant send me one saying i owe them 1.25 before i renew thats a ripoff.I think they would value there customers better than that.Or they should have let me know that that 411 call was going to cost me 44.95 in the short run when the call went through maybe even a text.People who renew there plan early need to think of how there going to RIP YOU OFF.

My husband and I switched over to Page Plus 2 years ago when our (cell phone jail)contract expired. We have had 100% satisfaction. They don’t make you buy a new phone to hook up with them if your phone will adapt to their program. We just punched in some numbers from inside the battery compartment on the phones we already had and they have been working fine. Also, their coverage is great. My page plus reception comes in where others don’t. I am in the military, and sometimes when I am out in the field training, nobody else has service and my page plus phone is the only phone available to make calls. I have only needed to call Customer service 3 times. Each time, they picked up right away and have been polite and helpful – and (no foriegn accents). We have saved a lot of money and have had a lot less cell phone stress since switching over. For us it works great, we don’t need any fancy stuff, and don’t make a ton of calls. Unless we are roaming, our monthly charges are usually between $5 and $20. You do have to pay attention to when your 120 days is up so you don’t lose the money in your account. Page plus sends e-mail reminders to add money to the account, and adding money is very easy. I was busy and let that happen one time and lost about $15 that was on the account, but that was my fault for not paying attention to their reminders, and it is still a LOT cheaper for us than the other phone companies.

page plus customer services SUCKS!! my bill was due on 24 i paid on 23rd and made a 411 call which is supposed to be one dollar and some change but because their billing system did recognize my payment early i had to pay another $44.95 to get my service cut back on because i made that 411 call.cust rep is smart mouthed and i dont see how they got hired in first place talking to people who they have cheated out their money.

just got the 1200 txt and voice yesterday on htc droid incredible. there is absolutely no comparsion between verizon and pageplus’s services. based on a 5-star system, verizon would be 5 and pageplus would be 1. but pageplus is about 50% cheaper than verizon. what can you do? many ppl recommend using the kitty site. but it does not open on the weekend for calls. the site does not seem to be user friendly either so. pageplus reps want to cut off the phone asap. most are not patient. some know what they are talking about and some don’t. but they are there to pick up the phone on the week.

I have been with this company for a long time…some good and some bad. I was so upset with them after I got the $40 unlimited plan(when it was)and was not able to use it cause I was quote on quote roaming. Now mind you the cs person never told me that I wasn’t going to be able to use it and said I would be fine. So I did and found out she just said it just to get me to buy the plan. I called and was on the phone for hours to no avail. They said that they no longer were able to credit people cause the front office said so. So in other words if I paid for something and didn’t get it ,too bad cause there isn’t anything that they can do. Horse crap!!!!! They know that there isn’t anything we can do if they have the CS people tell us that their hands are tied, so they tell us sory but nothing can be done…period

Gone For Good – The exact same thing happened to me this past weekend with them. And they hung up in my face every time I proved to them they were wrong. Some reps wouldn’t transfer me to a supervisor. One rep said she was the Sup and no one else was above her. Who do you have now? I have the Omnia I910 and they said that my phone is a smart phone it connects even when I’m not physically connecting it. They said also that picture messages counts towards the data package when I told them that is not what they advertise and I’m not billed for those on my account. And here is the best part. I never had a problem with them like this until I switched to Auto Pay. Alot of the comments with the 1 STAR I’ve experienced the same type of treatment with their customer service. I definitely believe it is time for a class action lawsuit against them. also filed a complaint with the BBB. I’ve emailed a law firm the other day but I have not got a response yet. The lawfirm is the same one that handled the case against Verizon and AT&T. Anyone Else with any suggestions to take this company to court and shut them down!

One of the best prepaid company Nationwide!My family saved a lot of money with PPC.

DavidH: You ain’t seen nothing yet! You’re just getting started. 🙂