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Hello, I know we have long wait times on customer service, but.. we try to answer all calls and help asap! but, reason's some reps hang up are: You call in acting all that, and tell me pssh why am i on hold, i say we have a load of calls in our call center, and then you say SURE and get all rude,i'm here to help and work, not be treated like a pisspoor person! The services are amazing, i have the LG env touch and 44.95/month plan it's awsome! Choose Pageplus and you wont choose a bad company. For those's caliming we stole money, what happens is you get 1,200 texts and you use them and think well i'll add another 29.95 on top of my 5 day old plan that was 29.95 and you keep on texting well, what happens, is Your charged @ Standard Pre-paid Calling & Texting Rates, and when the billing system trys to take 29.95 out of the account there's 5.00 short on the account even 1 cent short, it wont renew. Long wait for help, it may be a while to get to you, but our service is worth the time and money spent into it… we have america's Largest network behind us! 🙂

Customer service, if you can get through, is really very rude. I like the no contract deal, but it's like you have to guess what to do. They billed me twice the first time, and then, whenever I have a question, I should probably leave about 2 hours to get an answer.

I must have gotten the POS phone Steve L sent back. I got one with a bad hinge as a replacement which I had to send back at my expense. That makes two defective phones in a row. I came to this site and chose PP because they rated it as good. upon further examination I wonder if I made the right choice. Here is a blog news organization web page you might want to read before choosing PPhttp://www.phonenews.com/page-plus-responds-to-concerns-10659/ very sorry state of affairs. I wonder when this company will fold up and close it's doors taking your money with then back to the middle east.

Please Note: If your plan is bundled on an Unlimited Talk N Text Plan, and you apply the minimum amount of $44.95 to your Phone Bank Balance before your expire/renewal date and you use any Premium features that debit from the phone bank balance, and cause you to fall below the $44.95 before your renewal your account will fall insufficient for a renewal of the Unlimited Plan. In the event that your Phone Bank Balance falls below the minim requirement for renew, you phone will not experience any interruption in service, in fact your account will revert back to a standard rate plan and will bill your Phone Bank Balance 12 cents per min on incoming, and outgoing call, and 15 cents per text. Your line of service will experience an interruption in service only once your Phone Bank Balance has reached 0.00 dollars. WhyGoMonkey Cellular always recommends the prevention of insufficient funds at the time of renewal by keeping your Phone Bank Balance above the minimum requirement for renewal. WhyGoMonkey Cellular is an authorized Page Plus Dealer, and will help any current/new customers out with any Page Plus issues. We have a strong team of employee's who know the system, and I will put my team up against any other team of dealers in this country! Page Plus is hands down the best choice in PrePaid cellular service. Want to learn more google whygomonkey

I received a text from them that i need to renew my talk and text plan for another 30 days, so I did. Next thing I know, they changed me to a pay by the minute plan and I ran out of funds in a couple of days. I called, waited 45 min on hold, the rep was extremely rude, she wouldn't let me talk to a supervisor and hung up on me. I've waited 3 or 4 times now on hold for 45 minutes and my call just “drops.” I'm on hold now, and will probably change service. I loved that their service was cheap, but I am more interested in purchasing service from an honest company. I used to rave about page plus to other people. Those days are over!

yes, page plus has given me problems in july 2010 they stole my balance of $45 ive contacted the managers customerservice@pagepluscellular.com no reply their very tack about there services ugh im going to boost mobile or metro theres to many options for them to SCREW up someones cellular contact…. Paul the accounts manager keeps files on his desk forever there all in a bowl of crap together out of Holland, Ohio they need to re-test there employees and then the employer

Page Plus is full of crap. They have great Cellular Service, But not great customer service or help. I had over $600.00 in my account. every month they took 39.95 out. NO PROBLEM. then the plan change to $44.95 a month. NO PROBLEM. The problem is now I had $300.00 left in my account an page plus took it all this month, July 2010. I called supervisors and they told me very NASTY. too bad and they cannot credit me back. not even a penny. they said that I cannot expect them not to take all of my money, when I pay ahead of time. I spoke with 7 different reps. I kept trying to get a rep to help me. now today at 9:18 am I tried once more. I spoke with the first nice rep: David. He said he cannot credit me nor do anything for me. so I asked. and I believe that it is recorded at page plus. IS IT PAGE PLUS POLICY TO STEAL MONEY FROM PEOPLES ACCOUNTS AND NOT CREDIT THEM BACK. HE SAID YES. I EVEN ASKED AGAIN IF IT IS OKAY FOR PAGE PLUS TO STEAL MY MONEY AND IF THAT IS THEIR POLICY, AND HE SAID YES IT IS. THE CALL WAS MADE AT 9 OCLOCK TODAY 19 JULY AND ANSWERED BY DAVID AT 9:18. I CALLED FROM MY PAGE PLUS PHONE: NUMBER 352-404-3236. MY PAGE PLUS BILL IS DUE IN 3 DAYS AND THEY STOLE MY BALANCE OF $300.00 SO MY PHONE WILL BE TURNED OFF. PAGE PLUS DOES NOT CARE ABOUT THE LITTLE GUY. VERIZON WIRELESS SHOULD NOT LET PAGE PLUS DO THIS TO CUSTOMERS. VERIZON WIRELESS SERVICE WITH PAGE PLUS BEHIND THE SCENES TAKEING ALL THE MONEY. PAGE PLUS YOU CAN E-MAIL ME AT: JOHN@CRETINSK8.COM OR FIX MY PHONE BACK WITH MY MONEY – THEN CALL ME ON IT: 352-404-3236. DO NOT TRUST PAGE PLUS.

There IS a catch with Pageplus! If you do the prepaid plan, sign up for automatic withdrawl and go over your plan the previous month they do NOT tell you. Instead, they deduct it from your automatic withdrawl amount, leaving you with insufficiant funds for your plan. This defaults you into a pay by minute/ text plan, which is expensive. This happened to me and of course I was unaware of why I all of a suddden have insufficiant funds. Was on hold for forever- seriously, it was ridiculous. But I had to hold because I had no cell service and my cell is my business number. The customer service rep was like a robot and when I told her I was confused and didn't understand why I had no funds left, she put me on hold again while SHE went to ask someone…even she couldn't understand the “catch”! When she explained it to me, I thought that she must be mistaken- how could Pageplus use such dirty business tactics? I transferred to the supervisor who was snobby, laughed at me and my frustration, and was incredibly rude. I want to change services now and want everyone to know that this company is not transparent and will catch you up one way or another, at least once, while you are doing business with them. Also- Two months ago I had no service, called it to their attention and THEY were in the wrong. They'd made a mistake in billing and turned off my phone even though I'd paid! Boo for Pageplus' business practices and a big fat BOO for thier terrible customer service!

customer service sucks…your on hold to toooo long…30 to 45 mins…serivce no problems yet…but internet isnt working at all..but as long as i can call and text unlimited for $45..and good with that for now..

i have had no problems since i've been with them i like it

first let me say i have been using them for nearly a year now. i have had several issues with them and this one takes the cake. My phone has not worked for three days because it says I have insufficeint funds. the problem there is my bill was paid in full on time and now everytime I call 611 I get some ghetto chick with an attitude. was talking to one while writing this review and her dumb a** hung up on me. TO HE** WITH PAGE PLUS…….

Page plus seemed to be fine for a while. I did the $29.95 a month service for 1200 mins and 1200 text. Well, the autopay took the money of my card, but kept putting it back instead of crediting my account. I ended up logging on and paying every month… not a big deal for me. The real problem is when Page plus started charging ROAMING FEES when I was not roaming! In order to avoid roaming fees, my phone's “service select” feature was set to “home only”, meaning it wouldn't even attempt to connect to a tower that was off network. This makes roaming impossible. Instead of roaming, the phone just says “no service” and you can't make or receive calls. Low and behold, I kept getting these roaming charges. One Customer service rep tried to tell me it was because the person calling me was roaming. I explained that it was illegal to charge any extra fees to the called party… he hung up on me. So do yourself a favor… avoid Page Plus at all costs. Virgin Mobile has unlimited text and 1200 mins for $10 more than Page Plus.

Pageplus has the worst billing system. I have been double charged 2 times in a row. If you call customer service your put on hold for up to an hour. If their system is working correctly even if you are on autopay your phone gets shut off which has happened to me on several occasions. This will be my last month of PagePlus.

They were fine until I had a problem. Then customer service didn't know how to reset my logon/password. I had changed internet provider several times and didn't remember – after 5 trys waiting on the phone over a hour one time – I'm done

Pageplus rocks. Less than 1/2 price of V, same network. Great coverage. Recommended for savvy consumers whose primary goal is best bang for the buck. If you don't need to have your hand held by customer service agents to accomplish things that you easily learn and do online, then you will love PP.

I purchased the talk n text plan for $29.95 the first month I had the phone. I decided to not use that $29.92 plan per month and drop down to just purchasing minutes. Unbeknownst to me once you add a talk and text plan to your phone they will automatically apply that plane to your phone once you have an available amount of $29.95. When I called customer service she told me that I would not find this information on any paper work that I received when purchasing the phone or the minutes I just assumed that once the month of talk n text ran out that I would not have that plan any more. I should have asked a representative this question. I feel that if they can’t tell you how their plans work in full detail somewhere, why do I have to just know I should ask. Needless to say, they would not change the plan over to minutes and now I have a back up phone with a talk n text plan on it for the month on July 2010 that I will not use. Thanks Page Plus for taking my money and telling me it my fault, I should know what questions to ask. I will be replacing this company as soon as my balance is $0. All in all not helpful and blames customer for their lack of knowledge of their terms and conditions that were not available.

was on hold for a Customer SErvice Rep. over an hour, what a Service.the savings dosn't pay

OMG they have the worse customer service ever. You hold for 2 hours before you can get a live person and that's if you can even get thru. Finally when I got a live person they had the nerve to say customers hold so long because they have so many. I told them they don't YEAH RIGHT! Verizon, AT&T and Sprint has way more customers and I have never had to wait hours for a live person on any of their services

Update – Corp. office phone # is not 501-941-1969 President Mr. James Kidd as it is listed on the BBB it belongs to Att. Thats Odd that that would happen. I'll get to the bottom of it for sure! LOL a phone service comany hiding its corp. office phone #????

Had a complaint about my plan being cut short only a few day in!!!! Customer service is rude and hung up on me, TWICE!!! VERY AWEFUL! I will not do business with them anymore! I will be taking my complaint as far as I have to! HMMM…wonder what their BBB rating is? I will be contacting them also.

If negative stars were an option I'd do that. We are happy with the pp coverage and prices, but the customer service is horrid. It takes HOURS, literally, to reach anyone. You get ‘all circuits are busy' all the time. I swear they must have 5 cs people working in a little room with 2 phone lines coming in. When you do reach someone, they don't help-or they pick up the the phone and hang up on you without even saying hello. Our biggest beef with them is each month their auto-renewal system sometimes renews your plan during the middle of night, which is fine, but sometimes it waits a full day later, so you are without service until it decides to renew, and you can't reach any cs people to help you!! We're switching to someone else, don't know who yet, but I refuse to give money to such a crappy company.

I have been using Page Plus for about 4 years now, there are hick-ups in their system but it is one of the few company's that an e-mail can get your issues resolved without having to wait on customer service. I traveled around the entire Southeast USA and East Coast as well and did not have an issue getting and sending out calls and data. Every company has their flaws but since I have been with Page Plus I have saved tons of money and have recommended around 30 people and they enjoy the service. With that being said if you are not a technical person and you need to use your phone as a Modem or do other technical things and you are NOT a technical person that can be frustrating for for Geeks and other tech savvy people you can't beat the price to use Verizon network (The best in the US) with Page Plus Pricing. If you are not technical and need more of a service provider then PP might not be for you but if you need a phone that works everywhere and is cheap can't beat it. If you are half-way technical, order a used Verizon phone online, enjoy, and SAVE THE MONEY and get Page Plus*****

Have been with Page Plus for 3 years. Impossible to reach customer service. Horrible company. Can't buy minutes on their website without their screwing up my bank account with unauthorized holds on my funds when they decline my debit card even though I have plenty of money in the bank. They are a joke and customer service is worse than the 3 stooges…incompetent bunglers. I have 2 other phones with other carriers and have excellent service. I have Virgin Mobile, one of the best prepaid carriers and owned by Sprint…and Boost Mobile, also owned by Sprint and they have Push-to-Talk also, but the signal and coverage is not real good but they have unlimited service for $50 per month and are real sweet about helping me and I never have problems with them. Page Plus Cellular is the WORST cell phone carrier, except for Verizon Wireless, a pack of thieves.

I've had this service since October (9 months) and it's been great. Getting through to customer service takes patience, but once there the service has been flawless. Connection are via Verizon. I had Verizon before this and there's no difference. It's like having the what Verizon has to offer for a fraction of the cost.Highly recommend!

THE WORST COMPANY EVER!!!! I've had page plus since January and have been paying my bill the same day since I had it and this month they kicked me off the unlimited plan saying I didn't have enough money in my account and the next day my phone was cut off… I wouldn't refer this company to ANYBODY they are nothing but thieves they make the plans sound good by using verizon wireless name but all in all they are just thieves using a good company for clout… I refuse to give the WACK company anymore money I will be switching my services to AT&T a company that is more rectable

worst company EVER I went on there site to refill my phone using a debit card and they denied my card but still charged it TWICE and wont give me my money back these people are nothing but criminals

THE ABSOLUTE WORST. they are nothing but lowly thieves. I order one plan, they charge me the more expensive one, i call to fix the issue, they refuse to change it. only after 2 hours of haggling did they “give in” and credit me, but when i went to use it it wasn't in my account. another month, I bought a plan and it never went through, although the $$ was taken out of my bank account. i'm calling now. on hold 30 minutes so far.

i have no problem with my service been with them for 7 months and customer is very good they help me in every way couldnt ask for a better provider

I have been with Page Plus for years – and as a basic user – nothing fancy, just an occasional call – I have never had problems. Customer service has been responsive both via phone and email, and I love that the minutes roll over if you add minutes by the renewal date.

I dislike the page plus service because the calls drop alot. Also I always have trouble getting a customer service rep when I need assistance. I paid a day ahead as usual for my service to continue unlimited for the month and they disconnected it anyway after only 2 days of service and tried to tell me I used up my unlimited service up in 2 days time by international calls or internet service when I had done neither! I am trying to get my money back and I do plan on taking my business as well as some others I know elsewhere!

love pageplus been with them for about 5 months i had verizon prepade and cost to much money now im using the new blackbeey curve 8530 with page plus no problems what so ever. **** verizon with there prepade phone restrictions go page plus you wont be mad

just try working there – it's like being in a third world country – especially if you are a woman – it's not customer service – it's the customer service we are not allowed to take the time to provide – they keep getting more and more greedy.

I've been using Page Plus cellular for all of 2010 now and for me it has worked out well. Page Plus is best suited for savvy users who do their homework prior to using the service. They also don't offer unlimited data in any form unless you can get a phone that can use QNC. If you read the Page Plus sub-forum at Howard Forums you will be a lot more understanding of what you are getting into. Also use a dealer such as Kitty Wireless who can do the main things you would need customer service for such as phone activations, number porting, etc. Billing shouldn't be an issue since it is prepaid. You should use the Page Plus website to make sure you aren't going over your allotments for the month where you are then charged the overage rate. If you want data you are advised to use a smartphone that does not require fiddling with WAP settings in order to work (non-smartphones require a server in between you and the website that you are accessing that translates the webpage into the mini webpage that you see on your phone) and Page Plus does not use the same proxy server that Verizon phones are programmed to use. Therefore you must use a Page Plus phone if you want it to be programmed correctly out of the box. MMS has worked fine on all Verizon phones I've used, SMS may or may not work. Also it is a good idea to use a site such as antennasearch.com to see which cell phone towers are closest to you. If you don't do this and make and educated decision as to which cell phone company will provide you the best coverage than you will have the luck of the draw in terms of coverage. If you go with Page Plus you should be good since Verizon coverage is among, if not the best overall, especially if you travel alot. It is also a good idea to look for discount codes for Callingmart.com, this may save you a few bucks.

Bad customer service, phone service isn't great either. For those of you trying to save some money, good luck. Let's just hope you don't run into any issues, otherwise it's like money down the drain.

I am with Verizon at the current time, I am glad I checked this site. I pay about 90 a month for my phone service with NO PROBLEMS. I though about switching over to this company to say some money, just not worth it. I am glad with all the reviews it help me make up my mind as well as my girlfriends.

Pagepluscellular is an alright service, there is problems like the standard plan internet connection problem, why would i get charged for internet? I called and it was a network problem is was resloved in 15 mins, i canceled web, call them and ask i did. I've never had problems with there customer care line. There hours are limited yes but there from 9 am EST-10PM EST Monday-Saturday and Sunday 12 PM EST-8PM EST.. You should be able to reach them. Secondly, Yes.. waiting on hold is a pain but there not a big outfit there a little company based in Ohio. To be honest i've waited 40 mins and i got in, i had to wait to make sure billing was correct. Pageplus well need to get bigger but the services are great! There is NO cap on the unlimited plan. Reasons phones were shut off were: 1. Trying to make your phone be a 1800 number. 2. Trying to plug your phone into the computer and download songs or use for dial up. 3. Having the phone in use for 23 hours(Let me tell you, it's a hassle knowing, someone is talking 23 hours a day what about the other guy? Needing help from 911 and the network crashed because you had to call your best friend for 23 hours?) Billing issues, E-Mail or Contact them, be nice and they well help dont be like.. I'm sick of this service and the billing isnt right, i'd hang up also, im here to help not be screamed at… how'd u like me to call you up and scream at you for texting so much? to break it down Pageplus is a great company may have a few bugs but its still a great company!

Terrible!!! I feel so cheated! I signed up last month for a $25 credit. I barely made a few handful of call, but all my credit were drained. According to the company, my phone is accessing the internet 2 or 3 times a min, for about a second each time. And that it was doing it non-stop for whole day at a time. That just not possible! It is flip phone, and most of time it is closed. Never had this problem when I was using this phone with Verizon. I even called Verizon tech support and they indicated that there has no known issue with this phone ‘accidentally' accessing the web. On top of it, I was only able to see the last few pages of that ‘problem' bill online. I asked to to see the complete bill, get this, I have to pay them $5 to get the fax. This type of billing is fraud! On top of it, they just hang up on me! What a top notch service company! I am not giving them another penny. I'm switch back to Verizon. It's not worth it to deal with these people.

LOVE THE SERVICE.NO PROBLEMS YET IN MY 3 MONTHS IN LOS ANGELES CA.

WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!first of all the ppl. who work there were hired by a bunch of monkeys….seriously….OFF ALL OF THEM HAVE A HORRIBLE ATTITUDE….one was constanly coughing in my ear another one was chewing gum while talking to me….NASTY NASTY PPL.

This is a good deal IF you read ALL the fine print under terms & Conditions at bottom of page. But be warned: the website is intentionally deceptive! I signed up for the 1200 mins/mo. plan ($29.95) and after three weeks I got a message that I needed to add money. I went online and added another $29.95 — i.e., signed up for the same plan — and then learned that I had thrown away the money away — ZERO minutes had been added to my account, because my “plan” hadn't expired yet! Any money added before the 1-month expiration is charged at the “overage” rate of $0.12/minute! The descriptions of the plans don't mention this, and the “customer service” reps in Ohio refuse to provide any solution, workaround, or even an apology. Instead they insist that the information is “easily accessible on the website”…sure, IF you do a detailed search of the fine print under Terms & Conditions (at the BOTTOM of the page), and happen to be an attorney!! The lack of clarity in the plan descriptions is clearly intentional…and when I asked for a supervisor I was refused and then hung up on. I called again and the second lade said the same things, and suggested I pay another $49.95 to change plans, since the “plan” I paid for didn't count as a plan. Unconscionable.

Top notch prepaid services. I'm a student and I've been using their service for a year now. I've recommended it to a lot of colleagues and they all love it. We never had any problems with their service, and we have traveled to New York, Panama City, Minneapolis, Chicago and Boston the past year. I recommend the Talk'n Text 1200 plan! Good luck!

Customer service is horrible, the plan is not that bad but the company is a POS. I would not tell my enemy to switch to this joke of a company. I could only imagine how horribly they treat their employees if they treat a customer this way.

Never had any problems. Wish they had a data plan for those of us that still use Blackberry's that signed up before Blackberry's were banned.

I have been with them for years. I was a bit disappointed when I switched to the 1200 plan and found that the internet didn't work. I called and they explained that even though they were on the Verizon network, Verizon phones with VCast did not work through them. I was told that I could buy a phone from them (same model) and it would be flashed to that it worked on the net. Since it is not that important, I have not done anything yet.

Page Plus cellular is a scam. They charge for things you don't use (and didn't sign up for) and then hang up on you when you call to complain. They take more than a week to solve technical issues with their hardware and will charge you for minutes and messages while your phone does not work. I would strongly suggest avoiding them.

Thought this was nationwide???? I was in Las Vegas for a week and could barely keep a signal half the time.

I have used Page Plus for about 3 years now, I have had zero problems, great prices and always have had coverage. I have called customer service twice, and again had no problems! I don't know what everyone else is doing wrong!!

My wife and I are relatively new Page Plus customers and we purchased phones and plans thru Kitty Wireless. Kitty Wireless is an authorized on-line dealer and VERY helpful – highly recommended. We switched from AT&T – no problems – was almost instantaneous.

I started with Page Plus about 6 months ago in order to get a no-contract cell service. Even if I renew my minutes online, they are not applied until I wait and wait and wait and wait on what passes for customer service at Page Plus. No one knows a damn thing. Eventually, even if you are polite, they HANG UP ON YOU, after you've waited 30-40 minutes to talk to someone! If I could find another reasonably priced no-contract cell service, I am SOOOOO gone!

I am with PagePlus for some time. i have Droped Calls. now i am facing a new problem. my line was deactivated for no good reason. after waiting 90 min on the phone i got a rep that told me that its a mistake BUT IT WILL TAKE 3 DAYS TO GET MY SERVICE BACK…

Incoming calls have been dropping consistently after about 40 seconds. Outgoing calls seem to be fine.

Paying to add time to my account was unbelieveably horrid. Three hous and waiting…………

Cheap… Customer service looong waits. Their billing deptartment I don't think are dishonest, but frequently bungle credit card transactions.

We've used PagePlus for over 3 years and found the coverage to be great, thanks to Verizon. I've bought phones from E-Bay, not from PagePlus, but it's been easy to get them to activate any new phones (although they do charge $10 to switch, but is fairly standard anyway).

customer service is terrible, even a supervisor hung up on me, unsatisfactory

Customer service sucks!!!!!! Virgin mobile is the way to go! You cant get through to page plus and they are rude when you do!!

Never pay your bill early? Banning of phones? Horrible customer service? UNLIMITED ABUSE?? I thought about switching NO THANKS!!!

go to howard forums and you will find what you need there.

i have had page pluse 4 months now and hav no issues other then you cant get ahold of customer service,,,, so i found a local dealer and they answer my questions.. I had the unlimited plan but the price went up and i dont use the phone that much so i went to the 1200 plan and and it is great… so say what you will but i am glad i found page plus!!!!!!

Unable to surf the internet on my phone? Can anyone help? Otherwise decent service for the price.

Hey i have a Verizon prepaid phone. And i really like the Pageplus plan for $44.95. Does anyone know where i can go to change it to Pageplus. Thank You!

I HAVE HAD THE SERVICE LESS THAN ONE MONTH SO I DNT KNOW WHATS GOIN TO HAPPEN WHEN ITS TIME TO RENEW MY MINUTES.THE ONLY THING I HATE IS MY FIANCE IS IN AFGHAN AND I CANT TXT HIM …BUT EVERYTHING ELSE IS OK..MAN I HAD A BILL FOR 1100.00 AND VERIZON SUKSSSSS AND VERIZON IS A RIP 0FF IF THERES ANY AND THY Have gotten to the point where thy have gotten arogant as hell bc thy are a large company,if u wanna spend alot alot of money go verizon its the way if u tryn to save page

We became a Page Plus retail representative and customer several months ago. Immediately it was evident that the company did not have adequate customer service support. It is virtually impossible to get through to customer service, and their hours are too limited. Customer service is ineffective; phone equipment was shoddy. We spent more time trying to resolve our customers problems than we did on profitable tasks. We stopped offering the service at our store before it damaged our reputation!

page plus won't refund money after changing plans and not telling customers

I was about to switch to them but as a matter of fact we have to know some companies like verizon to become verizon since they deserve it but with looking at negative reviews< I would not do this

I have been with Page Plus for about 2 years and was completely satisfied with their service until about 2 months ago. The problem I have is even reaching customer service, I always get a busy signal. I would just like to know what is going on!

I'd give 5 stars if the coverage was what the map said it was. My phone (in central OK) is always roaming. If I force it into home-only mode, the screen will say it has a signal, but it won't work. So it's $.29/minute for me. Customer service is clueless, so I deal with a much-more-informed dealer instead. The upside: I don't call much. So I get to use a smartphone with WiFi for data (HTC Ozone) for a tiny fraction of what I'd pay on contract.

HORRIBLE! when i got my phone, after waiting a week to get it, they sent me the wrong freeking charger. I had to go out and buy one, since no one a customer service would answer their phone. when we finally got through, they refused to send us a new one or re-emburse us! The balance reads off before every call, and takes about 30 seconds to do so. What if I have to call 911? Geez! Then i was checking to see when my unlimited texting and 400 call minutes was up, and it said June 11. Not according to my phone! It said unsufficient funds! I had 55cents in my account! I made under twents calls each no longer than a minute! And you people that think that we 1 star people need a life, you probably haven't had their service for long enough. and theirs a freeking limit on UNLIMITED? WTF?? Listen to me…..Don't get their service. Get virgin mobile, they pick up the phone, have friendly service. The only reason why I switched was because coverage was bad. I'm going back to them cuz I trust them.

PAGEPLUS GUIDE:Dont buy your phone from them buy a better cheaper one online ie.ebay. Then have it activated by ugly eric google it. Then buy refils on callingmart and search for discounts you will get great deals! and have no problem buy mins or 1200 plan not the others!! You will never have a problem ive used them for years no problem!

I give PagePlus one star, only because it is impossible to give them zero stars.

I thought about switching over to pageplus but, to many negatives. The have a cap on the UNLIMITED PLAN??? Never heard of that I have checked with at&t and cricket and both of them said there is no cap with there UNLIMITED PLAN. I wanna feel safe with my phone company that I won't have my prices changed, or kicked off for abusing the UNLIMITED PLAN. i also wanna be able to contact customer service in a timely matter and not have to worry about paying a bill to early, HOW DOES THAT MAKE ANY SENSE??? PENALIZED FOR PAYING TO EARLY>>>WHAT A JOKE!!!

I have had Page plus for 1 year. no problems at all , unlimited plan is awesome . I have Motorola Q phone with internet access and i use it everyday . Don't let anyone tell you different Page Plus , you are an awesome company!!

When considering the cut-throat nature of the cell-phone business (BBB has a seprate dept for cell phone complaints!, when you call, they say “for cell phones press *, for all others stay on the line” which speaks volumes!) And you consider that dispite what people believe Verizon owns this company as an attempt to get their business back from the people they ripped off from Cricket, Metro, and various other “pre-paid” providers” What you have is the best of both worlds. Really low access to their awsome network, without being tied to their overpriced monthly serice with a short heavy chain for 3 years! Pros: Unlimited (with a very high “cap”), Easy to use website, Cheap fees when there are fees. Able to use most phones w/ a Verizon PRL, no need to flash phone (which is their problem because they are Verizon lol, otherwise they would have their own programing and phones to sell, which I wouldn't be surprised if one day soon they DO change that so they can make more $) Option for everyone, from Unlimited to 1200 min, to other options for kids, ext

I pay my bill on the 17th of May, and then I told I have to pay it again on the due date, which was the 19th. Then i call customer service for two days staright, to get “all circuits are busy” Then I finally get ahold to talk to someone regarding this issue, and they are rude, uneducated, bitter people that have noooo clue. Then I speak with a supervisor and it was the most unprofessional conversation I held with some in YEARS.

For the third time this morning I got this text message after someone tried to call me: “You had an incoming call or attempted to make a call, but your account has insufficient funds”. Absolutely not true (I'm two weeks into a prepaid monthly 1200 mins plan and have definitely not even approached that number of minutes). Two hours later the phone is back to working normally; last time it took four days to recover service and they just responded to my email complaint with “sorry, we had some problems over the weekend”. Trying to call customer service at the time of the problem gets you “all circuits are busy” which makes me suspect the problem is widespread. The coverage and reception are great, but this inconsistent ability to actually receive incoming calls has me on the brink of quitting, despite it's really great $29.95/mo price. Has anyone else run into this problem?

I had to renew my account on the 15th and the new rates started the 18th and there has been no problem with my service what so ever.

When pageplus changed their $39.95 on the 18th of may, I was penalized for buying my minute plan early. I purchased my $39.95 pin number on the 16th of may, loaded my phone and pageplus DID NOT HONOR MY PIN!!!!!! Instead i was told by a representative that i should've known better than to buy a pin b4 my actual due date because i should've known that the rate had changed. So on the 18th i had to pay $44.95 in order to use the damn phone. Pageplus is full of crap. I really hate that I have this service now. How can you be punished for paying a bill early when i knew nothing of the price change to begin with? And after calling for 3 days and finally being told that it was my lost, i hate this company even more. I hate that I got family members and associates to change their plans to go with Pageplus. If there should ever be a change in prices again, i hope that every1 out their really pays attention to what pageplus is doing. RIPING PEOPLE OFF!!!!! THERE'S WAS NO TEXT MESSAGE SENT TO MY PHONE TO EVEN WARN ME OF THE PRICE CHANGE, I PAID MY BILL EARLY TO KEEP FROM HAVING MY SERVICE DISCONNECTED THAT WAS IT!!!!!!!!!!

I have been reading all this negative BS about PP. Let me give you my thoughts:1- Been with them for 5 months and have called customer service serveral times and never any issues, very freindly and helpful.2- unlimited has a cap of 4000-5000 minutes, if you use more than that a month, that's an awful lot. I use close to 2500 a month and never got shut off.3- What other prepaid company lets you bring such a wide assortment of phones to there system? none!!4- Verizon coverage is awesome, I do traveling to many areas out in the sticks” and always have coverage.”

Idiots? Your the one siding with a company that the owner says “were not in the business of being nice” Then advertise as UNLIMITED and then boot people off for talking to much. As previously notes, some people use their phone for work to make a living. I use Verizon but I also had Page Plus as a second line. I would rather pay the extra 40.00 per month to know I wil not get kicked off or random price changes or the HORRID customer service. Sounds to me like your the one who needs a life, and maybe a better paying job to afford a GOOD SERVICE

I've had pageplus for almost 8 months, I won an lg vx4400 at an auction pre activated. then I bought a used lg env2 and activated it on Keith wireless for free with $2 airtime. so All you have to do is activate online with a one of many dealers, program the phone by dialing the number the dealer gives you. and set up an account on the pageplus web site. I like pageplus's rates really cheap, the minutes last for 4 months. yes I heard that customer service is Terrible and their unlimited plan is really NOT unlimited but for standard prepaid it's really good.

Has anyone noticed Page Plus is either 1 star or 5 stars?

That is to bad you you found a bad dealer. They are independent dealers. There are some really great ones like kittywireless on line. Great dealer and will help you with your needs. She also sells new pp phones.

Pageplus is a ripeoff, in clinton,ms where they have an authorized user, the owner is selling phones that arent any good, the owners name is andrew,I have been in there several times nd other customers were in their for the same reasons, phone problems, He is very rude and has terrible customer service,especially to the elderly who really dont understand how technology is.

The customer service of this company litterally sucks. That includes the supervisors.Totally inflexible and unaccomodating in solving customer problems.If you never need reasonable customer service you're ok, if you do you're screwed.

My page+ phone died and customer service offered to send a replacement. That's after waiting on hold for 40mins. Two days later they rang to say that the phone was out of warranty therefore they couldn't replace. Fine by me because I already got a MetroPCS phone. I asked for my numbers and they told me that I have to pay $5 to get them faxed to me. Fine again – customer service now said the minimum they can put on the phone is $10. $10 for a fax! That's daylight robbery since I will never have the previlege of using the remaining $5 or the remaining 20 days of my unlimited plan. NEVER ME AGAIN WITH THIS COMPANY! TRY GETTING THRU TO CUSTOMER SERVICE – THEY SUCK! U NEVER GET THRU IN UNDER 1/2 HOUR.

It is advertised as UNLIMITED RIGHT? But then you kicked off for using your phone to much, so how is that UNLIMITED???????????? Some people use there phones for work and have to call clients, and other folks to make a living. THEY GET BOOTED PATHETIC, theyn you have to wait 25 mins to get ahold of someone that can't help you. It's 44.95 now and there are plenty of other pre-paid that havetheir act together nowadays.

My mother went into a pageplus retail store here in Atmore Al, she was told “you what I dont even want to sell you a phone” there was two other people behind her to be waited on,the gentleman would not sell her a phone because of her race. this not right and something needs to be done to stop this.You cant just go around and hurt peoples feelings and get away with it discrimination is not tolerated and this was a clear case here in the atmore store.

The rules that have been setup by page plus are ones that have been set by Verizon Wireless. For example the unlimited plan has a limit by verizon for 4000 to 5000 min a month. The banned on some phones recently has be set by verizon again. So before you bash page plus think of the rules that are set on them by verizon. If you dont like the rules than pay full price with verizon!

I've used page plus cellular for nearly 3 years, and I've never had any problem at all. In fact, just purchased a new (refurb-but new to me) so far -excellent.

Started off great and then…i was manhandled into paying twice. I added money on the expiration date given on my account on their website. Because I had a photo msg that would not upload until i added money they used it as an excuse to say i had to pay another 40 on top of the 40 i paid ON TIME. I was yelled at, hung up on and told they would not/could not transfer me to a supervisor nor credit anything to me to this scenario would have a drop of common sense to it. DO NOT BE MISLED if you haven't had a problem just wait…your turn will come.

My voicemail just stopped working. A couple of friends I tipped about this company are having similar issues. Granted we're both using Verizon phones (not prepaid as those have recently banned by page plus), their customer service is saying we'd have to get phones directly from them before they can help or go back to Verizon. Clearly there is misrepresentation as our service had been working flawlessly for months and out of the blue certain features start getting blocked by either Verizon or Page Plus since Verizon owns the network Page Plus resells their service on. And don't even contemplate calling the Page Plus useless customer service as they’re only interested in getting you off the line with the pretext of taking the next waiting customer regardless of which status they leave you in with your problem. They're not afraid to verbalize their bogus excuses and will state them on and each call you place to them, including their supervisors. FYI, a lot the times I called I could not get through and would get “All circuits are busy, try your call again”. Either the service is problematic resulting in volume calls or they don’t have the manpower to service customers. Regardless this is not what I’d expect from customer service

I have been using Page Plus for a year' Their customer service is TERRIBLE…..I have been on hold each time for more than 30 mins. They will not allow smart phone set-up and they are increasing to $45.

love page plus been with them for 5 months and works good talk all i want and tex love it 40$ but soon will be 45 o well its better then verzion prepay. plus i use my lg dear and verzion wont let me use it with there pre pay but pageplus dose love it

After seeing so many negative reviews, I was skeptical. I called customer support about 4 times in the week before we signed up, and waited no more than 8 minutes each time. The call takers were exceptionally friendly, spoke very good English, and gave good answers. We signed up and they ported our numbers from Verizon Wireless without a problem.

I LIKE PAGE PLUS IT HAVES LOW PAY AND FREE TALK & TEXT ALL DAy

Wow! What a great deal at $30 per year for 300 minutes. That's more than I need.

I got page plus for a almost a month and it sucks!!! im now renewing service with this company ever!!

I have had PagePlus for less than a month and do not plan to renew my service with the. When I signed up I was told any Verizon phone would work with their service except black berrys. I specificly asked about Windows Mobile devices as I owned a XV6700 and they said yes. I activated and then promply could not receive calls or text unless I was activly usng the phone. They said that it is a network sync problem and that they have no way to repair it and that I needed to get another phone. I also was told that I could not get a refund as service had been started.

One of the best prepaid company; Price and True nationwide coverage!no body perfect and you can't make everybody happy!

I have been using the service for 9 months and i never had any issues. we saved about $4000 a year because we used to pay AT&T about $600.00 per month for 4 lines and we ported all of them to Page Plus Unlimited TalknText.