View All T-Mobile Reviews

I’ve had t-mobile prepaid for several years now, just using the prepaid cards. I do not use my phone much at all, it’s really just for emergencies and for a way to contact me when I travel. But I like that after I spent $100 on minutes, they now last for a year and give a bonus on minute purchases I make. Now it takes me $10 a year to keep my phone active if I’m barely using it. If nothing else it’s a great for-emergencies option.

As a disabled person, needing the phone for emergency calls, and the rare long-distance to family, I needed to trust someone! T-Mobile prepaid service CAN’T BE TRUSTED! Hundreds of minutes gone-supposedly to text and pics–a service I NEVER use… CS gave me $2 refund, and hung up on me again.

Love T-Mobile prepaid. I bought the phone at Walmart. Took out the card and put it in an unlocked phone I bought on ebay. Good coverage here in Seattle. Never lost a call. The plus for me is the phone still works fine in Vancouver, Canada. I can make calls when I’m in Vancouver to anywhere including Seattle. I was with Tracfone and the minute I crossed over the boarder I couldn’t make a call. Easy to add minutes as well. Their website is user friendly. Highly recommend T-mobile for prepaid service.

people should get verizon prepaid its better

tomo prepaid is gettin $50 unlimited talk and text!

I absolutely love Tmobile’s prepaid plan. I text way more than i talk. I love that my unused minutes last me a whole year too. I strongly endorse Tmobile’s prepaid plan. Pay as you go is definately the way to go. I have always been a Tmobile customer.

I don’t know why T-Mobile pre-paid service ranked high in the Jan 2010 Consumer Reports. I just got a phone today and, thus far, my experience is that it is no better than Verizon. At the T-Mobile store, I was given false information twice by the personnel. Additionally, I feel like I am a 2nd class citizen at T-Mobile because of the pre-paid plan. Despite two calls to customer service, once from the store and once from home, I was unable to get my existing phone number ported over to T-Mobile. They also refused to give me a good number; they could only give me a randomly generated number. And, to add insult to injury, the person on the phone–somewhere in the Far East or South Asia, they refused to say where they were–switched me to a new (randomly generated) number before I even got the opportunity to say ‘yes’ or ‘no’. Grrrr…

Not a good plan if you are a parent trying to keep track of your child’s usage and people they are texting and talking to. You cannot get this information on their website like you can for the contract TMobile. So make sure you confirm if you can see all activity via a website if you are providing this phone for a child. I found that many of the major carriers don’t provide this for their pre-paid/pay as you go accounts.

great choice for quiet person, u just pay when u talk or text. for those who loves 2 talk or text, u better stay away from this prepaid plan and get your monthly plan. As far as connection & services, it’s great & wonderful. save your $$$ & live better!!!

Bought prepaid phones at TMobile. Phones reprogramed themselves with key lock on. Security code required. Resent. Then No ring tone. T mobile couldn’t fix it, and said “buy a new phone”. We reaslly don’t do anything with prepaid here( even though we bnought it there!) Buy a prepaid phone with T Mobile, and you’ll never get a refund for no service.

I have had TM prepaid for 2 years now. My unlocked phone died so purchased a new one from TM store and works just fine no problems switching phones. Get text and vm with no problems. Have a whole year before minutes expire. Customer Service is by far the best very friendly and helpful. My daughter who visits from out of state has no complaints using this phone while she visits here and she travels throughout IL. I also have a contract phone with them and see no difference in service.

I just spent all afternoon attempting to activate a prepaid phone. Even with all of the documentation supplied with the phone I was told I would have to return the kit to the retailer as there was an error. I was transferred to 3 different reps,2 of which assured me the phone had been activated WRONG! I was so frustrated I will go with another phone company and not recommend T Mobile to anyone!!!!

I had T mobile for many years , but had bad coverage, then I wanted to end my contract obviously it cost a fortune so I waited and changed to a prepaid plan to my surprise, I had an emergency my minutes were about to expire and I could not charge the phone on line it did not work because they were updating the website, and then tried by phone no you have to wait we work only till ten. I mean I thought this is ajoke for me , ate least a cell phone is an emergency device if I cannot have it when I need it what is the use of it

I used T-Mobile prepaid for close to 5 years and never had a problem. My wife has it and my son has it. I only recently moved off to another prepaid because I’m trying to find something else (mostly web and unlimited, cheap), and I get to be the guinea pig. (I still have mine with service until August if I decide the one I’m playing with now isn’t going to work out.) Really, of all of the ones I used since I started (Tracfone, Net10, Virgin Mobile, T-Mobile and StraightTalk), T-mobile was hands down the best quality and their phones are decent if you spend the money on the expensive prepaid models or buy them off of Ebay or Craig’s List used. (I’d personally avoid Virgin Mobile at all costs – I wrote a review of that one, too.) I have a VOIP number I was porting to a prepaid (gave it up due to caller ID, not service) and had a little problem getting it done. But 2 calls got it completely fixed up and a lot of added time (with about a 4% bonus) back onto another phone I had to use to work it all out. I wouldn’t hesitate to recommend them to anyone.

Great CS!! I just activated my T-mobile some days ago and I had a problem with my voice mail. I called the CS and a representative guide me thorough nicely. Since I lost about 20minutes ($2) because of this problem, I asked the representative if I could get reimbursed for this minutes, and she gave me 50 minutes ($5) back! I absolutely love the fact that T-mobile prepaid customers have free access to Yahoo mail. I can use my yahoo account to text my friends from my cell for free!

Very bad coverage! Even worse CS! You really don’t want to do this to yourself. Just avoid them, get something else. I threw money down the drain when I bought a T-Mo prepaid phone.

This prepaid plan has the worst! coverage ever. Don’t bother spending your money.

i had a t moble phone since 2006. I bought 2 phones. One is fine the other is a nightmare. I activated both on the same day, bugt While on vacation in Fl,I found one was never actavated! It took nearly 3 hours to do this. The next day i recived a message saying my 1000 minusts wer experiring. I called and told not to worry it was a glitch. Well the following day i needed to make a call to get directions. The phone said i had no minuts! I had to go to a parking space pay $5.00 so i couls get into the trund to get the other phone. I was so upset i did nto want to talk to them ever again. But the next day i called. They coudl not explain what happend. But they could not giv eme all my minuts back at once, just over a few days! I wrote 2 letters, neather have been responded to! When i called and talked to a amployee she said i wated to long to respone to them and they coudcl do nothing. IK reminded them if they had responde to the first letter it would have been taken care of. All i asked for was my parking ree and some compensation. I have now turned this over to the ill state attorney Gerneral. I would Never reconend T Mobile to Anyone!!

Very good! I have had TMobile pre-paid for over two years. So far, so good. Coverage and customer service is good. But to get the 10 Cent a minute rate, you must purchase the $100 card or refill for $100.

T-Mobile is the best. Nobody ever mention accessing YAHOO email is free using via GPRS. That is a great plus.

I HAVE THE SIDEKICK SLIDE PREPAID WITH T MOBILE I DO LOVE THE CELL ITS JUST SO EXPENSIVE WHEN U WANT A NEW SIDEKICK ($500) THTS REDIC BUT YOU PAY FOR WNTING PREPAID SO I RECOMMEND THEM AND PLUS THEY HAVE GOOD CUSTOMER CARE O YA ANYONE HAVE INFORMATION ABOUT GETTING A BLACKBERRY PREPAID CAUSE I WONT ONE EMAIL ME

I BOUGHT THE RAZR V3 LAST YEAR, AND I WASNT VERY HAPPY WITH THE COMPANY AT ALL SO I WENT AND GOT A NEW CELL FROM WALMART ON 2/2/10 AND I NOW HAVE THE STRAIGHT TALK PHONE AND IM VERY HAPPY WITH STRAIGHT TALK I RECOMMEND IT FOR ANYONE.

i was on the phone with a tmo agent to make a payment. at the end the dude says to me that i can refill my phone by sending an sms message so, i tried it out and it worked! just send the amount, a space, and the last 4 digits of the CC that you used to refill in the past. easy, quick and adds value immediately. i’ll never do anything else. VERY COOL!

just got off Tmobile chat for 1.5 hour, regarding $200 in minutes that completely disappeared over just 3 weeks. Turns out over 700 picture messages were supposedly sent to my phone, which I most certainly NEVER received. They refuse to restore my 2,000 minutes, since the pic msgs came from numbers that *they say* I previously had received from (they won’t tell me which number), they figure that makes them valid, in their book, and therefore non-refundable….I am currently shopping for a different prepaid plan for my whole family which uses only prepaid. I have also written a complaint to TMobile, but, realistically, even if my snail mail letter gets the 2,000 minutes restored, who’s to say I won’t just have the same trouble all over again? Who knows, it might even be TMobile that sent those 700+ messages.

I received 245 ALERT messages on my cell phone in 3 weeks..called T-Mobile..they said they would block it…I went to their website and it specifically states that they don’t block on pay-as-you-go plans!

I’ve used T-mobile pre-pay for a few years now in Northern California. It’s so cheap to talk and text no other plan can beat it – 5 and 10. I also have a newer AT&T pre-pay phone/plan and it costs 25 to talk and text, BUT it has pop email: hotmail, aol mail and yahoo mail. If I could add email tp pre-pay plan (in which $100 rolls over for a year) I’d just buy a newer, unlocked T-mobile phone and use my current T-mobile sim card in it. I’d pay a litte extra for email, but never for a 2 year subscription for a phone – might as well be making a down payment on a new car (total is about $2,000-3,000 for a phone after paying subscription costs for two years).

If you want a no frill service its great. It works in buildings without a problem. Not for the electronics geek but very servicable. I would like to see more expanded service areas though.

I have to say best deal is the $100 up front for a full year of dialtone on the phone. I use the phone as a voice mail service and access the service via my VOIP service off my DSL. Never use all the minutes and just refill each year to say the service plan. Whe nI do use the phone service is always good near major cities. TM is not a good service if your in a rual area outside major markets. But for travel oversea’s and in major cities can’t beat the deal. I work for at&t and it’s my choice same network GMS and the plan price is better.

i like t-mobiles new t-mobile complete prepaid .its awesome.its kinda like flexpay.its the best and i get good service and good price.and customersevice is nice as well

I love my T-Mobile prepaid service. I’ve had it for quite a few years. I still have my Samsung X495. Now that my Palm (another device) which is a PDa is about to lose it’s working order, I was thinking about using the same t-Mobile sim card that’s in my X495 by transfering it into a better phone that is all in one (PDA/Cell Phone), they say that the Blackberry works well with this sim. I would like to explore more on what other unlocked cell/pda options I might have other than blackberry. Most of the unlocked ones require that you follow the network that it works with via contract. Any comments that some of you have, I’d appreciate that. Although I am happy with T-Mobile prepaid service. It just makes better sense to control your calling habits and also your internet access habits as well. Thanks..T-Mobile is great!

I use T-Mobile pay as you go for some three years now in Illinois (outside Chicago). Never had a problem. I try not to use it unless necessary, but minutes last a year and they give me additional free minutes based on purchasing a certain amount during the year. I prefer having no contract”. I keep track of the minutes & usage by reviewing the call timers listed on my menu. Can also dial #999# and get a readout of minutes remaining.”

They force you to buy more minutes by expiring the minutes you have. Sucks! Go STI Mobile!!!! 🙂

searched and studied all the pre-paid phones. love the t-mobile family. i have a great slider Samsung phone. mobile coverage from little rock to jonesboro. first onth free..thirty days to decide pros and cons. best coverage in years. love the 27-7 real humans i can understand cs. thanks for the break christy

I think you need to update your info. T mobile offers a 90 days roll over if you buy the 25 bucks card

I have mixed feelings about the Tmobile prepaid plans now. I bought my own prepaid phone about 5 years ago and am still using the same number and prepaid plan. It has been just great because I have bought over $100 worth of minutes and now when I add more minutes, even $10 worth, they will not expire for a year. If I add more before they expire, they are carried over. For someone who only wants to use a cell phone for emergencies and convenience (instead of a pay phone), this is perfect. It was good enough, that I bought my husband a prepaid phone so he could use his the same way I use mine. In fact, when we go shopping together, it would be very handy to call each other when we need to meet up. The only problem is that right after we activated his new number, he started getting spam text messages which were eating up his minutes. He has not made a single call on his new prepaid plan yet and at least 12 minutes are gone. I called Tmobile and asked them to block all text messages and they did. A couple of days later, we checked the phone and the same spammer had sent several more text messages. More minutes were used up. I called Tmobile again and they said the text messaging was blocked but some spam can still get through and there is nothing they can do about it. One person said they would reimburse us 75√Ǭ¢ for what was used up so far but they couldn’t do anything about it if more keeps coming! Now I am really ticked off! I just checked the phone right now and there are 3 new text spam messages.

An awful company, very crooked — and surprise, surprise, they’re German, actually Deutsche Telecom. The bottom line is their service is TERRIBLE. Go with another provider.

T-Mobile prepay is OK. I would like to point out that if you use it a lot, all on the T-Mobile native network, you might be happier with Simple Mobile (reseller of T-Mobile service).

Two members of fam have tmob pay as you go. It’s been great, as they limit their longer chats for the home phone–it’s basically a where are you” and “meet me at….” phone. Only problem: apparently the price of texting has gone from 5 cents to 20 cents in the the three years we’ve belonged.”

Tmobile prepaid is a good basic plan designed for those who use cellphones occasionally, not for those who yak all day long. You can’t beat the math: you can buy a T-mobile starter phone/SIM for $20, add $100 refill, and hand your child a cellphone — you get peace of mind for $10/month. Calls are 10 cents each, texts are 5 cents each, and you’re not stuck paying $59/month for some basic family plan that doesn’t even cover texting.

Got the 1 dollar per day plan. Pretty cool since most of my friends got T-Mobile. All I’m charged is a buck and I may talk for maybe a couple hours a day. Saves me a ton of money cuz other plans would probly deduct a lot for the amount I talk =P. I also have a sidekick which I use for unlimited messaging and web browsing for a buck. Kinda sucks having 2 phone to do the job but hey, gotta work with what you got. The only real complaint I have is the damn service, it works good outside and everywhere else I go but as soon as I get into my apartment its like I’m in a train station!! >=|. Anyways, fairly decent plan. If your friends and family use T-mobile, this is the plan for you.

TM is definitely having problems right now. The BBB in Bellevue, WA has thousands of complaints. This “sucking so bad economy” has forced them to make radical changes that have seriously hurt the consumer such as moving CS out of the U.S. to foreign countries…language & dialect creates additional problems when speaking on the phone…Add billing problems, defective phones, dropped calls, poor signal strength etc. and you have even bigger problems. As previous posters stated: complain, complain, complain…

Problems: Unable to access call or txt history. $100 to zero in 2 months. I know I txt a lot, but I should be able to see my call or txt history online or statement. Lack of it opens the window for fraud and errors in TM favor. I called complaining about this and how I could not see the bonus $30 posted to my account they advertised when I signed up. Difficult to reach customer service. Prepaid customers are treated as 2nd class. I have excellent credit, just tired of paying month for nonuse of minutes and locked in contract. Customer service is very condescending and even hung up when I complained. What a disgrace from 5 years ago when I switch from Sprint. I’m shopping around for another carrier. I’m going to complain to the FCC and FTC for deceptive trade practices and my Congressional representatives as well. No accountability whatsoever. I’ve had it large conglomerates with oligarchical or monopolistic behavior.

Been with TM about 5 years. Back then it was straight prepay and CS was very knowledgeable as they were located in the U.S. I seldom have to call CS, but I do monitor my minutes on a weekly basis, cause there are too many people complaining of stolen minutes to not take this seriously. I don’t use my phone on a daily basis, and thus my minutes have accumulated to the point where the cost to use my phone is less than 5 dollars per month. No where on the planet can you beat that. And I still have the original phone too, but will be upgrading to a more current model. So this plan still works for some folks, but I am concerned about these current problems TM is having.

I’m another one who got ripped off on their pre-paid plan. After four years of never using over 90 minutes a month with Verizon, I decided to switch to pre-paid. Bought 1000 minutes figuring it would last me a year. After two months, I noticed I only had 300 minutes remaining. Called customer service regarding the problem. They told me their records showed I was making about 70 calls a month. I told them that was impossible. I average about 15 calls a month. They said they show 70. I asked for a call log, but was told I was not allowed to see my calls. They tried to sell me a plan where I could access my calls. I said no thanks, fix my current problem. They said they couldn’t help, and I should try going to a T-Mobile store to see if they could help. I did…they couldn’t. They provided me an email address (privacy@T-Mobile.com) and said I would receive a response within 48 hours. Two weeks and 7 emails later…still no response. After three months, all of my minutes were gone, so I called customer service again. Once again, I was told that I’m out of minutes because I make 70 calls a month, and I should switch to another plan.

I just got rid of my verizon contract for tmobile to go. they are a good company, plus, I don’t need another bill in my mailbox every month.

Tried to use my cell phone but it would only take emergency calls only. I had 430 minutes left on my prepaid account which was paid up until July 31st 2010. I called TMobile but got someone on the phone who spoke very little English and out of desperation had to put another $25.00 on my credit card to make the call. I have been a customer since Omnipoint came into Florida several years before Voicestream took over. I am outraged over the way Ihave been treated. Called Customer Service and he agreed with me that I had been treated very badly but he could do nothing for me. Why do they call it Customer Service when they don’t care or give any service to their customers!

Horrible reception at my home and work place in the middle of the city even though the coverage page of T-Mobile shows Best Signal Strength”. It’s outrageous.”

I am giving this 3 stars because I love the phone and the prepaid minutes stretch out far. The con is that they did not have a number in my area code and reception can be spotty. The good news is that after removing the battery and sim card and then replacing them, I recovered service. Indoor reception could be better.

I’m a teenager, and I text a considerable amount. I’ll break this down into a few categories. – Coverage: Spotty traveling and at home (east coast). In my own home the service is bad, I’ve had to learn where to place my phone in order to receive service. – Rates: Awful for texting, it’s really upsetting how much i have to pay (50-100 per month) NOT TEXTING FRIENDLY. The pre-paid cards are a scam as well, unless you buy the $100 card. – Phones I have the razor. It turns off randomly, restarts itself, and wont send texts and i will have to restart it myself. A real pain. – C.S. Great costumer service. Wish they had everything else.

poor rception and customer service if i were u i would get verizon preapid with unlimited txtin bundles

tmobile preapid needs messaging bundles like at&t & verizon prepaid have. they need to get some soon like now.bcuz they maybe lossing customers bcuz of that

I love the T-mobile prepaid service. I don’t use my phone that whole lot so $100 lasts me a good six months. The best part is I used it on my unlocked Blackberry, and I get to check up on the latest news on CNN, ESPN, ABC New, and SI all for free.

Before that I have had Verizon for the $45 monthly contract, what a waste of money.

T-Mobile is the best prepaid service you can get for the money. A lot of people say that they have bad CS but it is 1000 times better than Tracfone or AT&T. I started out using $100 cards in 2007. It wasn’t until 2009 that I used up more than $100. These phones are pretty good until you start using the living days out of it. Overall I’m very satisfied, and I never had to call CS unless it was to unlock my phone (I have had 3 phones with T-Mo). The good part is that they don’t sell you the outdated cell phones on prepaid. You can buy the newest phone (full price) and use that no problem.

Ive had this for about 3 years VEry happy with customer service and I get the 1000 minutes for $100, so its only 10 cents a minute and it lasts for 1 year. Good coverage to. I carry this and a page plus pay as you go, both do GREAT!!

Purchased my Samsung T109 about 5 months ago, and i haven’t had any problems with it =). I have a simple phone cause i don’t use it all the time. This kind of phone, with a Pay As You Go plan, is perfect for anyone who wants a simple cell phone, who wants to go on AIM/Yahoo messenger, and wants to play some games for kicks.

i’ve been using t-mobile now for the past 5 yrs i never had a problem with the service or whatsoever but the other dat i upgraded my phone then when i got home i decided i want a diffrent one so i took it back and they exchange it for the one that i want they charged me for restocking fee and thats fine with me when i got home the new phone is not working so i took it back and just took my old phone back after i got home i noticed that they charged me twice instead of giving me a refund..sucks im going there today to complaint i hope ill get my money back if not then ill be angry and never will go back to tmobile stores.

Samsung t-209 (2) purchased at Target in Chicago several years ago. Coverage map is not quite as good as Verizon, but good enough 99+% of time. The TM call plan costs less than half of nearest competitor. Phones have been reliable. We moved to Ohio two years ago but have still been using old numbers. Recently bought a RAZR V3 in Ohio – again, no problems.

well the refill cards work real well if you use the minutes wisley and not jus on anything and everthang!?

I love my little phone.Iam a gold rewards member and i chose the plan where its $1.00 when you use it then free from 7pm-7am.I dont use a phone much but i love it for emergencys.

i have been using this service for 3 years now as a student. i have only payed 140 dollars for my 3 years of service ! what a bargin

Love my prepaid. I use it very little, it only charges me when i use it (unlimited after 7p til 7a!) Had to get another sim card due to if you don’t use in for 90days which means another number. I do get sum off calls but not alot, what can i say i paided almost nothing for the nokia, and when i purchased the new sim card it comes w/ a automatic $10 renewal every 30days for 3months which means no cell bill for me for the next three months because like i said earlier i hardly use it and when i do its after 7p (lol). at the most for the next 3months $10 does’nt look so bad .

Recycled numbers,14 calls from Target collection in 2 days,calls from collection attorneys, obscene text,, all to the previous number holder, security sucks.. stolen acct and all minutes stolen twice in 2 months,,customer service ( no speaky english so good) sucks,,,,Local store personal great,, customer service even hung up on them,, took trips and several hours each time,,,,,Foreign company in US to extract dollars Do you home work I didn’t , lot of sites Tmobilefraud.com is huge and google is loaded http://www.google.com/search?hl=en&q=tmobile+sucke&aq=f&oq=&aqi=

Before getting a pre-paid cell phone service, I reviewed all the providers and chose T-Mobile based on that information. I got my first T-Mobile phone on 4/1/08 and bought 1,000 minutes. I was very pleased with the service until I lost my phone during a long trip. I ordered a new phone on 7/16/09 and had it sent to me in Cody, WY. I called to have it activated and was assured that it was done. However, I have not had phone service at all with the new phone. I have called customer service and chatted online with them several times. On 8/15/09 I visited a T-Mobile store in Spokane, WA, where Nick installed a new SIM card. He made a test call and said it was working fine. NOT!! I went back that afternoon and he installed another SIM card. He called customer service to have it activated and spoke with a supervisor. The supervisor placed a work order at high priority and stated that I should have service within 24 hours. However, after more than a month, I STILL do not have phone service as of this writing (8/16/09). That is the poorest service” I have ever had!”

Reps:No hablamos mas english and understand even less….as I wrote in my memior letter in Apacolypse Now – drop the bomb, wipe them all out!!

Bought T Mobile Prepaid in 2007..it did not work, took it back to T mobile next day and they told me I had to contact the Manufacturer, I had to mail the phone back and eight weeks later, I received a non working refurbished phone..I had five refurbished phones in 18 months…finally bought a new one as I had 2000 minutes…new phone stopped working ..it seems the charger burned out the phone as it was defective..Sim card was damaged and I lost all my minutes

I bought a PrePaid T109.. The charger was defective and it damaged the phone…T Mobile tried to accuse me of abusing the phone, they claimed I had a spike and my complaint was with my Electric Provider..GIMME A BEAK ! The Charger was clearly defective

For those who keep saying they wish that they could use a more “upscaled” phone than the ones provided, you can. In fact, you can use ANY unlocked GMS phone on T-Mobile’s prepaid service, you just have to pay full price for the phone. I’m currently using T-Mobile’s Samsung Memoir. I purchased it on eBay for $425 (yes, I know, that’s a lot of money). Anyway, as for TM’s prepaid service itself, I was OK with their service for 3 years. I changed my phone number last month and, now, I have to constantly check my minutes. I’m on the Pay As You Go plan. Every time I refill, 60 minutes mysteriously disappears from my account. I had to call T-Mobile TWICE so they could fix it.

I have had the plan for a month and already the nokia 2760 mini display is not working. When ever I make a call, the caller id is wrong(shows someone else’s id) and when someone tries to call me they offen get directed elsewhere. I have called CS a large number of times and have had helpdesk tickets generated a number of times and is still not resolved. The phone is going back today.

Not perfect but about the best prepaid service you can get in the US in my experience. If you don’t use enough minutes to warrant a post pay plan its fine. Their CS sucks just as bad as all the other cell providers.

I’ve had my prepaid service 8 months and still have $50 left of my original $100. It’s great, certainly much better than a contract which I had at one time and paid about $35 to $40 a month. I find dialing #999# to check on my balance very convenient and have never had a need to call customer service. My Nokia 2760 is a neat little phone, but sometimes I think I’d like one of the more upscale phones, but they’re not available to prepaid (probably just as well). Thanks to TM for simplifying my phone service.

very unreliable voicemail service: callers often don’t get a ring when they call me, or get a message that I’m out of the service area” when I’m just in my home. my voicemail cuts ppl off in 30 seconds. customer service has not been able to fix”

T-Mobile in New York has terrible service: you sometimes have to walk along a whole street to get service. Apartments are dead areas, despite other networks (like AT&T) working fine. Funnily enough, my 6-year-old phone (Nokia) gets better reception than my friend’s Moto RAZR: the reception is even worse there. I have a pre-paid plan, the value is reasonable, but there have been issues with being charged twice for credit card top-up. Start-up costs from $20 (if you already have a phone) for the SIM card, and you get some free minutes. I’m trying to find another pre-paid plan. Maybe you’ll have better luck in another city.

Been with TM since 2004 after reading some good reviews here & the article on prepaid. I use my phone for calls only (no texting). Customer service (CS) as of 2009 sucks but it was not always this way. As others pointed out, TM is having some problems right now with CS & other issues. As a long time customer, I seldom have to call CS but I do check my minutes at least once a week. Plus the CS is now located out of the U.S. and they are not up to speed in the training arena, but hopefully, in future, that will change…This plan still works for me but I do wish for the following:

I live in the Los Angeles area and after complaining that callers had to wait 7-10 seconds before they heard a ringing after dialing my TMobile prepaid, was told that is how their prepaids are. I had one caller dial 5-6 times and NEVER get a ringing tone, even though his display stated connecting.” And i never got the calls! T Mobile wouldn’t refund the 1000 minutes i’d purchased – their solution was to bait and switch me to their FlexPay plan. I wish i’d never left Sprint!”

I have been using T-Mobile pre-paid for about 6 months now after being a loyal Verizon customer for many years. I thought I would go through $100 in a few months, but I still have 200 minutes. You don’t get all the bells and whistles of a calling plan, but your not paying for that either. I access my VM through my Vonage line whenever possible to save minutes. I’m looking into getting a better phone, but I will stay with this service. Can’t believe all the money I spent on a monthly plan over the years.

My teenager daughter and I both use th TM prepay plan for years. We spent average $10 each per month. This plan really worked for us until last May, my daughter started to do the text messaging heavily and spent all $100 I just added to her account in less than one month. I ended switch her to Virgin Mobile (Texter’s Delight). For me, TM’s prepay plan is still the best deal.

We switched from TracFone to T-Mobile prepaid about three years ago and have been very happy with the new service. For those who want only a phone (no web browser, don’t text, etc.) as we do T-Mobile’s prepaid is the best deal going. We have two motorola phones that each last about ten days on a charge. For the few calls we make each week that’s perfect; when we’re traveling on business and might use 30-60 min per day they still last a week or so.

I have 4 four phones with 4 prepaid plans. We are not heavy phone users (70-100 minutes/ month). Hated paying all the fees for monthly plans and not using the minutes. A lot cheaper to buy 4 prepaid plans, get the 1000 minute right off the bat for Gold Rewards status to get the 10 cent per minute rate thereafter. I refill all the phones after 364 days since once you are a Gold Reward customer, all refills are good for 365 days..AND all minutes carry over for 365 days. Example, my mother uses about 15 minutes per month, I have refilled her phone 3 times with $10 cards over 3 years and she still has around 700 minutes after 4 years. Essentially, it cost $10 per year for a quality phone with decent phone service. My kids are taught to limit their phone use to the $100 recharge per year and they have no problem (teaches them good CELL phone habits too). Thanks t-Mobile!

I have both T Mobile prepaid and post paid accounts.I have good service in my area. Very little to complain about with the post paid account. The prepaid account is a different matter. The only messaging bundle anyone can get is with the sidekick. I talked to customer service a few different time and that is all they offer. The prepaid customer service is different as well. Sometimes the person I would be talking to seemed to be, lets say indifferent. Mentioning that I was also a post paid customer too, seemed to change the indifferent. T Mobile doesnt seem to have an email address on their web site, so you have to send comments via regular mail to New Mexico. Last time I talked to the prepaid customer service I advised them I would be switching my prepaid account to AT&T. They have message bundles.

You can use your existing cell phone. If you buy a new phone at the store don’t let them enter the sim card #er or it’s locked into a new #er for good. They will tell you don’t worry just use your old sim card. You know the one that has been in your phone for years and baked in your hot car, gotten wet etc. Tell them that you will be calling customer service to transfer your Existing #er to new sim card. Also if they open the blister package at the T-Mobile store tell them that you want it in writing that you don’t have to pay the 10 dollar restocking fee since they are the ones opening up the package. They will tell you that it’s out of there control because the store computer automatically deducts it but if you call Customer Service and choose the ‘cancel your service’ option you get a cheerful person who if you tell them that if they don’t credit your account 10 bucks you will cancel your T-mobile service and get an iPhone. Tell the people (dopes) in the store that you might change your mind or it could be an unwelcome gift and they have no right to open package if they won’t accept it back without charging you $10 fee.

i got 2 of these for my kids today and have discovered the information T-Mobile represents (what’s written on their display in the stores) and what they provide aren’t even close to the same. The phones are going back ASAP. T-Mobile customer service is the absolute worst i have ever dealt with. The truth is their prepaid service cost is shockingly expensive and VERY limited. Don’t believe anything any of their salesmen tell you, they either don’t know what they are selling and don’t understand the rate plans, or they are all scam artists. i was told sooooo many lies. They sell phones that they advertise as web capable, then when you try to activate them you find out that the web doesn’t work with that phone and you can’t even buy a plan at any price that will work. WHAT IS THIS? Specifically the Samsung Gravity. it has a slide out keyboard and the display and salesperson told me it was web capable. Yes, the phone has the capability, but T-Mobile doesn’t have a prepaid rate plan that will work with this phone, if you want to use it as a web browser. in fact, after being shuffled around through their customer service maze and finally ending up with a representative in india that spoke very poor English, they eventually just routed me to a phone that no one would answer. How’s that for customer service? i don’t have one positive thing to say about T-Mobile. i just hope i can help others not make the mistake of doing business with this rip-off company.

TM prepaid is a total rip off, I bought the $100- x a 1000 minutes, I had left approx 250 minutes, and all of the sudden they disappeared, I was furious, I called costumer services and I was told that I had made “many many phone calls” I told the representative to prove that to me, and she told me that they don’t have that information!!?? I have a Sony Ericsson phone that keeps tracks of my calls and her answer could not be further from the truth, TM just ripped me off and I am very unhappy with their BS, I feel like suing TM!!!

umm i’m thinkin about getting a t-moble sidekick prepaid plan,but i’m not sure how the pay is…like is the text messaging free and is the bill monthly if anyone can help me or give me some advice my email adress is dejaboo1412@yahoo.com…thx!!!

Umm, im only 15 and ive had tmobile for 2 years with a plan that me, my mom, and my brother share. We get 2,000 minutes a month, and unlimited txting. Every month our bill is around $150. The service coverage isnt that great. I live in Tennessee and there are alot spots where i dont get any service at all….. when i had my Sidekick id, the screen faded away to where i couldnt see it at all. So we sent it to T-Mobile because they said they would give me a new one. When the package came in the mail i was really excited because i thought i had a brand new one. But i actually still had my old one, that didnt work. They sent it back to me saying it had water damage and they were not responsible for that. But the little dots in the phone were NOT red. (if the dots turn red, that determins if you have water damage or not.) Me and my mom were really mad. So now im stuck with a little pre-paid phone… 🙁

tmobile prepaid has text messaging bundles $5 for 300 $10 1000 $20 unlimited

Everybody WE need to go complain to T-MOBILE ABOUT TEXT MESSAGING bundles for prepaid customers .because we all need those badly and hopeully they will get some later this year or soon .its a great wireless company so help the prepaid customers out please

I tried it and got NO reception in my area. I would guess that the one-star people are all real people (who would take the time to gripe except people that have real gripes?) but that some, at least, of the five stars are shills. I looked at Consumer Reports for the Los Angeles area and TM and AT&T are tied for last place in the category of reception. CR has four categorical ratings and all of their circles for these two companies have some black” in them.”

I’ve never really had a problem with T-Mobile pre-pay in the year or two I’ve been using it. I used to have a verizon contract, but even the $39.99 plan ended up costing me about $60 a month after all the fees, etc., and I wasn’t using all of the minutes. I have a phone in my office at work and a home phone, so I use the cell mostly for the in-between times, and it ends up being significantly less expensive ($100 lasts me anywhere from 3-6 months, depending on usage).

Picked up my Nokia 2760 from Walmart about 4 mos ago now and I have no complaints about CS or service. Minutes last a long time especially when it’s M2M calls which is most of mine anyway. VM is not a problem, callers never leave a msg or I pick it up. Over-All, way better coverage, rates, than my old service which used to be Boost. Does anyone know if I can use another TM phone and still keep the PP service or does it have to be one of the TM PP phones?

You can use any T-mobile phone or any unlocked GSM phone.

I have T-Mobile for years and it is great. Wherever I travel always strong signal. TM – keep up the good work. Thanks.

T-mobile is the best, hands down! I have the prepaid sidekick plan and its amazing. Unlimited text messaging, instant messaging, web browsing, for all just $1 a day. All calls are 15 cents a minute, which is no big deal because I could always text, Thanks T-mobile!

After spending over an hour on the phone with their customer service….I found out that they were ‘out’ of available numbers for my area code…you might want to check this out before purchasing!

I’m looking to get a prepaid cell phone and found this site but IF the Washington BBB has close to 23,000 complaints against TM, as stated by TKM 6-16-09 above, how in the world can this site give them an Editor’s Review rating of five stars? Where can you find someone that you can trust? Consumer Reports isn’t all that great either. My one star is for the reliability of this site.

At least in Ventura, CA the T-Mobile service is non-existent in areas they claim they cover and their customer service is even worse. They will sell you a phone that won’t work and then refuse to refund your prepaid minutes. But the District Attorney’s Consumer Affairs Division will help you get your money back. And, there are other ways also. Don’t deal with them!

Close to 23,000 complaints filed at the Washington Better Business Bureau (BBB) is “NOT” indicative of TM customers not knowing their plans. Currently, there are serious problems going on with TM and the public needs to know them.

Love it – just what I need when I need it.

best prepaid rates at $50 and $100 levels bcause they are anytime minutes good or a year simplest plan, ots of phones available(you can use at&t/cingular phones too)

I have been with t-mobile since 2001 as a prepaid customer and I have never had a problem. I don’t use my cell phone that much I only use it for emergencies or if family needs to get in contact with me when I’m out of the house.sometimes when I go to vermont or to the poconos I can’t get service, which worries me a little just in case I’m in an accident but I don’t use the phone when I’m on vacation anyway I just have it for emergency reason when on vacation. Overall I think it’s a great service