Average User Rating:
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See the rest of the 284 Net10 customer reviews
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angie |
I like net 10 well enough. But where can i find a $15.00 card? My local family Dollar, target, CVS no longer sell the $15.00 card.
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Jim |
I'm based in the UK and only spend about 30 days a year back in the US. If I use my UK mobile there, I get charged anywhere between $1.50 to $2.50 per minute which means I tend not to use that phone over there. Before I head over there, I top up my Net10 phone with £30 of credit, they give me back my unused minutes, I can call anywhere in the US or Canada for 10c per minute, or back to the UK for 15c per minute and it saves me a fortune. I have found their customer service people to be very good and always polite and helpful and I always get good call quality on the eastern seaboard, primarily DC which is where I spend most of my time. Overall, I wish I had found this service years ago and I wish they would start up in the UK because here, we get ripped off with high call costs and lousy service. For me, this is the greatest invention sinced sliced bread and I cannot praise them highly enough.
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Earnestine |
When you quit selling 15 dollar cards you lost a good customer. It was the cheapest way to have a good cell phone with good service with no bill .
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ME! |
I love net10! I have had like every phone they have made. I have also tried many other prepaid services but they either did not have very good survice or the minutes were too expensive. With net10 I got the best of both worlds. I also mostly text and it is way cheaper with this phone than AT&T to go phones. It dosn't have any roaming charges which is what kills me with the other prepaids. I've had to call customer survice a few times but they have always worked out my problems.
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TJ |
Sure, a prepaid phone is nice, in theory. But since having a Net10 phone, I've received dozens and dozens of phone calls from different area codes nationwide that are docking my minutes. These calls are also coming from within the area code that I live and work in. What are the calls I am being charged for? Robo-calls... you have an important message from "dish network" or do you have a home mortgage? It is ridiculous. Minutes and minutes... just wasted. The calls come from id'd numbers and they come from unkonwn numbers. I would not, under any circumstances recommend these phones to anyone. Spend your $30 a month on a phone contract. It's worth it.
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Jan |
Worst service ever had. Rarely get a whole sentence out before call is dropped. Also when I make a call, the person I'm calling said another persons name came up on the caller ID. Apparently the person that had my phone number last. I spent 45 minutes with a rep and it still is not fixed. Gave phone away. I need reliable service. No wonder it's only .10 a minute.
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Poed |
I have had net ten since May '08. I have now gone threw 3 phones and 3 separate sim cards. The customer service can't activate the phone, can't get your old number on the phone and can't speak English. They have no idea what they're talking about. I have been without service for about 3 mo. of the 7 mo. I've been with the company. Thanks net 10. you suck
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GINA |
NET 10 IS AWFUL! GETTING CHARGED .50c PER TEXT AND MIINUTES. THEY SAY ITS 5 UNITS. WHAT IS THAT ALL ABOUT?!
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Mandy |
Why cant i get on the net10 website? Its not fair i have to activate a phone by wednesday and the website says NOT AVAILABLE.:(
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Steve |
ALERT!!!I recently tried to purchase time online and failed a hold was put on my debit account ad I recieved no airtime,I tried to resolve the issue with support team and was put on hold for several minutes wich I was charged. net 10 sucks
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Judy Burns |
Nothing but headaches since we received our phones two months ago...can't get tech support to be able to help with setting up my voicemail..husband's old phone number was not able to be ported correctly. Spent HOURS on the phone with their so-called tech support to help with issues to no avail. Could not understand many of them and they constantly put me on hold to talk to their supervisor. Each call was at least one hour long with them. I've given up and will deal with the issues before I will call tech support again!
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barry |
if you are going to port a number to net 10, forget about it. I have called at least 18 times over the past week. I have been put on hold many times for 5 to 8 minutes each time, and the problem still isn't fixed. phone doesn't call, and can't add minutes. no one there seems to know what they are doing. don't buy this product, save yourself sooo much grief, and get a regular plan at one of the big carriers. you'll be glad you did.
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Karena |
I have had net 10 for about 2 months. About 2 weeks after i activated the phone i started receiving calls from starnge numbers and when you answered or called back nobody would talk. I called customer service only to be hung up on by 5 different customer service reps. I was furious. When one lady actually took the time to help me I was told they don't block numbers and my only options were to ignore it or change my number.
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Steve |
Pros: Cheap up front. Easy to use website where you can activate/register your phone. Cons: Rounds up to nearest minute for each call. Lousy coverage (I-55 between Chicago and St. Louis, couldn't connect). Muffled voices. I can tell they use ATT towers as primary.
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Jay Blake |
Total rip- off !!!!customer service is a joke. I picked up one of these phones at target as a secound line for my studio , after a long a usless activation call the phone still does not work, what a wast of timy.... you really do get wht you pay for ...
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STARRCHILD001 |
WHEN I FIRST GOT THIS PHONE I THOUGHT IT WAS GREAT A NICE PHONE FOR $30$ WITH $30 in minutes i bought minetes at local stores minutes were applied instantly no problen until i tried the new sight early .today still waiting go to the store .for your minutes. you can gut them foe $15 at family dollar.
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Elfin Slade |
pros: cheap to start, excellent sound and reception, tough LG phone with long battery life. cons: button placement is inconvenient for 1-hand operation, rip-off time accounting. I really liked the service until today. all of a sudden my account only had 11 minutes left,
down from 150+ yesterday (a big number). yesterday i called 2 regular numbers for a total of 19 minutes. where did the rest go? I called 611 to find out. Unfortunately CSR "Lovely" kept reading scripts in a noisy call center (i could hear her colleagues). so after 5 minutes i had no information and now have only 6 min. left. looking in the handset's statistics i have a total call time of 3:50:27. with the remaining 6 it is 3:57= 237 minutes. i sent/received ~20 text messages (high estimate). they are 0.5 min/message = 10 minutes, for a total of 247 min. out of 300! 53 missing. i purchased this phone at wal-mart as a promo pac with a free carry case and earphone/microphone. perhaps the missing time is their conniving way of charging a customer for the "free" extras? previously I was considering buying more net10s for different area codes but now i'm done with it :( i'm probably going back to the expensive but proper Cingular. FYI when i first bought the phone the PUK and PUK2 numbers were not included in the package. u have to call tech support to obtain them. default PIN1 is 1234 and PIN2 is 5678. those 2 support calls were nice & quick - no script reading.
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Flo Norton Placke |
I dislike the plan at this time because you people took away the only plan that was worth anything. ANd us small people can afford. It is really hard to come by $30.00 instead of $15.00. Times are really hard. And most everyone from Mason, TX bought this plan because we can afford to buy $15.00 at a time. Even the employees from the Dollar General are having to drop the plan (phone in general) because lack of funds. I myself bought it because my mother and sister are sick and I could call them easily. Now, I have had to do without the air time due to the fact that you all took away the lower costing plan. So, PLEASE BRING BACK the $15.00 plan. It's hard to make ends meet. I have a daughter that is about to deliver. But can't us my phone. And when the phone is damaged, we, the people, have to buy a brand new phone, stay on the line for around 45 minutes (waisting our minutes), have to pay to text, which is a crock, and then explain why we need the phone replaced and the minutes. my son's phone broke a couple of months ago and he had 450 minutes left on that phone. We can't afford a new NET10 phone or to call NET10 to place them on another phone, such as mine. I really think that for the less fortunate people that you should bring back the lower plan. I can get minutes on muy T-Mobile phone for less than 10.00 but I chose the NET10 and recommended it to others. Because it was so low.
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CARRIE |
I HAVE HAD MY PHONE FOR 3YRS AND NEVER HAD ANY PROBLEMS WITH THEM . KEEP UP THE GOOD WORK
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Jo |
Horrible phone, horrible service. I could not make or receive calls. The customer service people had heavy accents and were hard to understand. Net10 was a total waste of time and money. I gave the phone away.
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Andrea |
I've had Net10 phones for more than 2 years now with no problems. The $30 card is for 60 days so it's really no different than buying a $15 twice a month. I live out in the middle of no where but have gotten better service with these phones than I did previously with Nextel or Centennial (Michigan user). These are a lot cheaper than other plans and I like that minutes rollover. The only cons are that their Web site has a delay when purchasing minutes and is not always available and I wish there were more ringtones available.
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JG |
Net ten is a really good service, no dropped calls and works every where i go. Unlike cricket they suck, how they hook u is unlimited talk for a low price. But there phones are cheasy and they have the worst service i have ever had. And my new phone i purchased from them broke in 2 months that is pathetic. Net ten is more expensive for me than cricket, but it is definitly worth it. As they say u get what u pay for. I suggest never switch to cricket, the worst service ever. Net ten is the best.
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Don |
Poor customer service. Put on hold four times while they always have to transfer you to another department. Then put on hold again while you get transfered again. Hard to understand personnel. Was unable to resolve my problem.
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Josh |
Net10 is really good if you don't use the phone a lot. I use it every other day. I don't do that much calling. Just short calls and text messages to my wife. The only things that frustrate me is they charge too much for text messages. And if you are in a rough spot and it fails to send, it charges you to send it again. And i don't think it should charge you to read them and send them. And the phone choices are nil. But all in all they are good.
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TLDH |
Customer service - I am new to Net 10 switching from a monthly AT&T service plan. I have called Net10 customer service 3 times and they have succesfully answered my questions and resolved problems quickly and in a professional manner. I don't use my cell phone that ofen and decided to give Net10 a try. I was not thrilled with the phone styles available through Net10 however the savings I anticipate while using Net10 vs. the cost of my old monthly plan far exceeds the need for me to carry a stylish phone!
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Waldo Schmidtlapp |
I had more than one Net10 and was happy until I bought a card to add time to my phone. When I tried to add the time there was a message that it was not available at this time and try latter. I was leaving for a few days so called later only to find that my time had been taken by someone else! After some nice people tried to resolve my problem they just said, "To bad, nothing I can do for you." I changed companies and have found a better deal. You can too.
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net10hater |
there is one thing i like about my phone and that is its industructible and i drop it alot but other then that i h8 net10 when i call some one i have to shout for them to hear me and i have to have it on the highest volume for me to hear them i hate not having any full keyboard phones cuz i text alot and its SLOW im not sure how expensive the minutes and stuff r cuz my parents paid for it and all i did was a lil textin on it cuz the call quality was CRAP im switching to kajeet and getting the rumor for christmas hopefully and u should too net 10 is HORRRRRRIIIIIBBBBLLLLEEEE and all of there phones suck
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Houlkagirl |
I would never, ever recommend Net 10 to anyone!! I got a phone two years ago and initially I could not get it activated. I called customer service where no one spoke English fluently and I was told to turn the phone on/off, take out battery, take out SIM, and so on. This lasted for about a week and finally they told me that they could not help me and that the phone was activated in the system so it had to be something I was doing. I was pissed! I lost my receipt so I could not return the phone. All in all, it took me 6 months just to get the phone activated. They ended up sending me another phone because they said that mine could not receive tower signals. 6 months was waaaaaayyy too long just to get a phone activated. The service was lousy, the ringtones are crappy, customer service is........purely pathetic, and I was frequently overcharged for airtime. If I were you I would steer clear of Net 10 at all costs.
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john |
THE TROUBLE WITH REVIEWS LIKE THESE ARE THAT BITTER PEOPLE TEND TO TAKE THE TIME TO LEAVE REVIEWS WHILE PEOPLE WHO ARE HAPPY WITH THE SERVICE DON'T BOTHER. I'VE HAD NET 10 FOR TWO YEARS. HAD ALLTEL FOR 4 YEARS BEFORE THAT. ITS THE EXACT SAME SERVICE FOR ME IN THE CLEVELAND AREA. THE ONLY DIFFERENCE IS I PAY $15 A MONTH WITH NET 10 AND USED TO PAY $50 FOR ALLTEL. I USED TO GET 500 MINUTES AND FREE NIGHTS AND WEEKENDS BUT I WASN'T USING THEM ALL OF THE TIME. THESE REVIEWS ARE JUST PLAIN STUPID.. CHARGE TOO MUCH FOR TEXT MESSAGES? THEY CHARGE .05 PER. THEY CHARGE MORE IF YOU SEND/RECIEVE PICTURES IN THEM. EVEN IF YOU TALK ALOT THEY HAVE A CHEAPER UNLIMITED PRICE THAN ANYONE AT $79 AM MONTH.
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meme |
i say stay away from gsm phones and use cdma they only have two kinds off them. had a gsm no good cdma perfect better signals.
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Lilly |
I had great service until just recently. I just have one question. Have any of you had troubles with numerous unauthorized charges being placed for minutes on your credit card...like say $400.00 in a single month?
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megalopoutsos |
2 years, no problems, excellent coverage, ease of adding minutes, overall a great service. I have told all my friends and many associates at my livery company arenow on net 10.
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Joesmokes |
I've had this service on 3 phones for 3 years now and had only 1 problem. When 1 of the phones broke I had to order a new one and then transfer the phone # to the new phone which took a few hours. Other than that everything works just fine. Those of you that complained that they lost money while trying to refill their phones most likely input a wrong code #. This service is a great value if you are a light talker.This is the best prepaid cell service you will find.
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MsK |
I just started using Net10 coming from a sprint contract phone. I love the value although the phone quality of choices could be better. I had no problems getting activated or adding minutes to my phone. The sound is great in my opinion. I could never get great reception in my home with my contract phone and my Net10 phone keep a full "bar" status 99% of the time. The ringers are a bit cheesy but it works. If you want a basic phone, it's a great value.
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mDOGy2k |
coverage is all right, but when i ordered a ring tone, it took a week to get it to me. they charge you for texts that fail to send and the phones are all really crappy. good for someone who hardly ever uses their phone. wouldnt recommend it for anything but the cheap rates.
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Don |
I have net 10 service around 3 months and so far I have no major complaints. The coverage is pretty good and dropped calls are rare.No surprises and I think its a good cell plan for someone that is not a heavy user like myself. I was with Alltel before and Net 10 is not only cheaper but better service and easier to use. No 2 stage dialing like Alltel
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Bill |
I have had four phones. Even if I throw them away, I get 300 minutes and a phone for $30. I have been with about every cell phone company out there and I hate the contracts and the way they re-new the contract if you get another phone ect. They have recently added new phones with camera's and bluetooth. I was waiting for this and will be buying myself a new phone for Christmas. How can you beat it? $30 bucks for a basic phone with 300 minutes, hell if you do not like it throw it away when you have used up the minutes! I have had very good luck with customer service and sure there are normally foreign reps that take the calls, but they always make sure that they take care of you before the call is over. Quit complaining, Net 10 is the best deal out there for the money!
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Guest |
NET TEN IS AWESOME. ITS ONLY THIRTY DOLLARS. YOU DO NOT LIKE IT THROW IT AWAY AND WASTE MORE MONEY WITH VERIZON.
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J |
Just be caution net 10 and trancfone why sometime mess you over-and they can get way with it-only problem customer service--phone ok- like said customer service-do research on both them [net 10]and [see which one better deal for you[trancfone]if you know somebody has them about net 10-are trancfone-has them which they like ok good luck be caution-buy anything today and beyond into future ok
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JaneDoe |
"Bill" mentioned something about NET10 adding new phone choices. I've read up on one of those new phones, and it did NOT get good ratings. Hopefully theres a Net10 phone out there that will allow downloadable ringtones from any website one wants to get them from. And that those ringtones are anything OTHER than freaking Polyphonic! Oh, and "Dave"- most arent complaining about NEt10 itself, but rather the cheap quality PHONES they offer. Most of their phones are very cheap quality, with hardly ANY features (not even a freaking Calendar on the V-176) and sorry, terrible sounding ringtones! But its true, how can a minimum of $15 a month be beat for keeping a Net10 phone active? Especially since the reception/coverage is pretty decent too! :)
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lyndsey |
i love my phone i use it all the time. net 10 is the best
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Marianne C. |
Do NOT buy a Net10 phone. It isn’t as simple or evil-free as they make it sound. I bought a phone to use for emergencies only, and was told at the point of purchase that since there is “no contract,” I would never be obliged to buy more minutes than I actually need, nor would there be a schedule under which I’d have to buy the minutes I did need. This was all false. I found AFTER purchasing the phone that you are REQUIRED to either buy huge amounts of air time in advance in order to keep your phone active, or to buy a MINIMUM of 200 minutes a month – again, just to keep your phone active, not because you need the air time. The only way you can cut the cost down to merely $15 a month is to enroll in a “plan” that automatically bills you $15 a month for 150 minutes – even if you only need 50 minutes. Net10 will end up costing you MORE, not less, if you use it as your only phone. I am now stuck with 300 minutes I’ve already paid for, and six days in which to use them before the investment I’ve already made is just lost. “no contract, no hassle, no evil” is a joke. Don’t fall for it!
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Dana |
I like NET10 so much I own 3 myself LG600,LG1500,and the NOKIA 1600 and would not change the service for even a free phone others offer
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srfpnk |
had net10 for seven months, and never had a single problem not bad for an electronic leash
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Net 10 Rocks |
This is by far the best and least expensive cell phone plan anywhere! $30 for a brand new phone with free home and car chargers and earpiece, including 300 minutes of airtime! Unused time rolls over the next time you get new minutes. Spectacular coverage with no dropped calls, and where else can you get unlimited 24/7 calling for $79?
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Tommy |
I had Net 10 for about 14 months and I am dissapointed that you can not download ringtones from other web sites. Also, the $ 15.00 reload cards have virtually disappeared entirely. On the V-176 Motorola you can not clean up all the incoming calls list by deleting them. I think that Net-10 is gradually diminishing as the best value.
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jap |
I have only had NET10 for a short time and at this point, the phone service is okay for what I need it for. However, I use mine infrequently. I have 151 minutes remaining and have been advised that I lose those minutes today if I don't add 300 more minutes. (I say 300 because the cheapest card I've found so far $30 - 300 min. or $60 for 600 min.) Although I'm trying to cut costs, I don't mind paying when I need it, but not demanded to buy or lose what I've had for a short time. That is the biggest problem I have with Net10 - losing minutes. I'm sure that is where they make their money, but its sad in this economy to have to buy when you don't need to - there should be another way. Having to buy every month you might as well go with a contract. That's what I didn't want. No offense but it is very difficult to communicate with customer service, and you do stay on the telephone with them for a long time (but to be fair to them other telephone co CSRs are that way too.)
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Nancy |
We purchased NET10 last May for a relative in a nursing facility under Hospice care and needed a private phone. That phone died and we purchased a second phone. We wanted to have the minutes and number changed to the new phone. I called the tech service listed on the red card provided. I received a tech I couldn't understand and she was speaking in a low voice. She was very impatient, condensending and rude. I asked to speak to her supervisor and she put me on hold long enough for me to undecorate the Christmas tree. The supervisor was curt, but apologized. I realize this is an out-sourced tech service in South America, but would like to see your techs trained to use the common courtesy of the country they are servicing. Even though eventually my request was honored, I was frustrated and iritated with your tech support.
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Satisfied777 |
BEST DEAL IN CELL PHONE SERVICE I EVER HAD. I'VE HAD ATT,SPRINT, AND VERIZON. I NOW HAVE NET 10. YOU JUST CAN'T BEAT THIS DEAL..GREAT COVERAGE TOO.
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Andrew |
All is mostly good with Net10. EXCEPT, for the stupid idea, "hey! lets round every flippin call up to .10 cents" Seriously, if you make a five second call, they will charge you a full 10 cents! That's BS!
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