Net10 Prepaid Cell Phone Service Review

Customer service SUCKS i have been waiting to get through on there 877 # and been on hold for over 2 hours and no answer I ran out of minutes before my 30 day time recharged.

Forget about the international neighbors service . This is my 10th local # assigned for friends calling from Canada . It is supposed to be deleted if not used within 30 days . It is used every couple of days . and they still delete the number or reassign it to someone else . Completely frustrating and useless . Have spent way too much time with customer service trying to resolve the problem always with the same response > Call us back if it happens again . It ALWAYS happins again . A complete waste of time .

Net Tens customer service leaves a lot to be desired. Also if you don't use you minutes and your time is up, you've lost what you have paid for.

I can't describe how ANGRY I am. Sorry, usually not so extreme. I bought a new phone about a month and half ago. The gentleman at Walmart registered it but assured me that I could transfer my minutes and number easily later. He also told me that there would be 300 minutes but it turned out that there was only 10. When I tried to transfer the number and minutes from my old phone they told me I had to get a new sim card which was sent to me up in New York. I then tried to do it online several times and just was run around in circles. I tried to do it from my old phone and she told me I had to do it from a land line which I don't have. Finally today I had the time to get on a landline and call. After waiting at least 15 min. to get a real person, and then waiting another 15 minutes for him to get info from me, he told me I would have to get another sim card sent to me!!!!!! I told him I had already done this!!! He finally after another 30 min. saw in the records that I had had a sim card already sent to me. So he then put me on hold and talked to a supervisor and came back with that he had to ‘open a tool' to give my number to the new phone. After waiting another 15 min. he's still telling me he's ‘working on it'. I then asked what could possibly be taking this long and could I speak to his supervisor and so he put me back on hold with the music again. By this time its been about 1 hr and 1/2 and the owners of the landline are telling me they would like to use the phone. I can't believe that its this complicated to accomplish a simple transfer. I have had a net 10 phone for almost 10 years. My husband also has one. We are ready to throw the phones out, its been such a hugely negative experience. Is anybody out there that can actually take care of this simple transfer????????

Customer service SUCKS i have been waiting to get through on there 877 # and been on hold for over 2 hours and no answer I ran out of minuets before my 30 day time recharged and phone was reset for another 30 days BUT 18 days later i had 500+ minuets left and they dumped the minuets and recharged my credit card $25 and gave me 750 all over again I hope if i ever get to talk with some one i can get this corrected will see

Customer Service is LOUSY. Each team member has something different to tell you. The Supervisors have the ability to correct the problems, but simply refuse to do so. This company must be in the same league as ENRON, LEMHAN Brothers and other scammers, too big and important to fail. Half of the time there are no towers in urban areas. Continuing to use their service is like hiring out your self to an employer who pays you with water in a leaking bag.