View All AT&T Reviews

Unbelievable!

AT&T infuriates me by charging me a dime when I try to make a call but fail to make a connection.

If your travel to US and need a phone, get ATT! My phone company wanted to charge me for $80 base roaming fee plus LD calls. But I went with ATT $20 phone and a $2/day plan. No contract. And the coverage area is pretty wide too.

Good inexpensive option for pay as you go. When I was with Verizon I found I was using more text than minutes, so $25 for 250 min + unlimited text fit my needs. Takes a little bit of time to get used to the refill procedure. Using with a second-hand Nokia E71x, which I can take advantage of WiFi on. The phones they had in the store were crap. I got the least expensive one and tossed it in a drawer to be used as a spare.

Most of you complaining need to sign up for a contract then you will really be complaining.I had Sprint for 10 years and i was on a contract.I only had 300 anytime minutes no texts and no data.My bill was $40 a month. Now i pay $50 a month and dont need to worry about minutes used and i can text and use email and facerbook and the web.(where sprint or tmobile would charge me $100 plus tax a month for the same service. People wake up.

I set up an auto-refill with a valid (then and now) credit card with an ample balance to cover the $25 charge. The auto-refill never occurred, and a carryover balance of over $150 was lost. All attempts to have it reinstated met with failure.

Bought a Avail phone on the go with a $30 card at $2 per day. Called Aust for a short period and called a resident down the road and have only 28c left how does this work. I was told that $2 per day included all please explain. I bought a second one and the same thing happened.

I bought a Smart Phone for the Go Phone plan last September. I don’t talk, text or use data much, thus the prepaid plan. I also added minimum text and data on a monthly basis. Well, AT&T does not offer any data to prepaid users. So now I have a phone I can talk and text on, but can’t use most of my apps. I am not a happy camper. This will be my last AT&T phone. I’ve been a customer for over 10 years, but this does it.

Was using with great success their data packages before but not anymore: “Data feature packages are no longer available on GoPhone daily or minute plans.” So, AT&T data plans for GoPhone can be considered officially DEAD! I’d give a zero rating now if I could… 🙁

They don’t support 4g on prepaid where t-mobile and others do. come on AT&T!!! Stop trying to force 4G users to long term contracts

Been using gophone plan with iPhone and Galaxy S II skyrocket. Pretty good coverage. Decent data package – 100MB lasts me a month w light texting and google searches and stuff. $25 for every 3month works for me.

I’d give AT&T a zero star rating if I could. They charge you every time you pick up your phone, even if no one answers on the other end of your call. And when you want to talk to a human being? Well, good luck with that. I FINALLY found a number to call and the clerk who eventually answered (after going through their anti-consumer automated gauntlet) made it perfectly clear that she didn’t give a crap about my question regarding why I was overcharged for a call. I’m using my last few dollars on this account, and then I’m moving to Credo. I’ve talked to them (yea, they actually answer their phones–radical concept!)and while their menu is more limited than the Evil Empire’s, they come across like they actually want to provide a service.

IS THERE A ZERO RATING? The plan is a ripoff. They tell you one thing and don’t deliver.

Yesterday it would have been 4 stars. Loved the fact that I could get data for as low as $5/month and it would roll over. We use it when traveling, so it’s perfect for us. NO LONGER!!! Today I was informed by an AT&T text (that sounds like a 14 year old wrote it) that they will no longer offer the pay as you go data plans. They are switching to a per-use basis only. I know we’re traveling soon, so I’ve been putting the minimum data on the phone and saving up. Now it will all disappear. The new rate is 1 cent per 5kb, which is $20 for 10Mb – 4 times more than I was paying with the $5/month plan! I also spent a ridiculous amount of time on the phone with them. I’m not a happy AT&T customer right now.

I was looking for an option to the $150 a month(regular service) rip-off I currently experiencing with Verizon. AT&T I found out, after buying a month of unlimited, is not the option.

AT&T coverage in my area is good! However, their service STINKS! Because they use an stupid system called the 30 seconds rule that if your call is not answered you get charge BUT even if you get the operator telling you that your call can’t be connected, you still get charged. Another issue with this carrier is that their best promotions are only to Mexico I was like What the hell? because not all customers are from Mexico so those “Special promotions” don’t work for everybody!! Lastly, when you call internationally, they charge you two rates! One international rate + national airtime COMMON REALLY! why do they charge you national airtime if you are calling outside of the U.S.!! BTW international and national texts are very expensive!!

If I could give no stars I would. I bought a $200 HTC Sense phone on 2/21/12 and had to call for two replacement batteries. The phone would still not hold a charge. I took the phone to a local AT&T retail store and they informed me that the phone was garbage and was notorious for having problems where it would not hold a charge and would not come on. Additionally, I tried to return the phone and they would not take the phone back at the retail store or through their E-commerce store. The experience was horrible and a waste of $200.

I have been using a GoPhone for 8+ years now. Over that time, service has only gotten cheaper and the phones are now better.(That’s not saying AT&T has exceptional customer service though.) And, their refurbished phones are a bargain. I’ve never had trouble with one. Indeed, I have had very few problems with AT&T and have no hesitation recommending the service to others. (AT&T does see how long I’ve been with them and invariably mentions it when I call customer service. Maybe a long-term customer is a bit elevated in status.)

I love AT&T gophone. This Xmas I got the pantech link on AT&T gophone as my first phone. I have the $50 unlimited plan, and it is amazing!! My phone does soothe work for me, I just buy the card(my parents have me pay my own bill) and enter it before my renewal date, and on the date of the renewal it send me a message that it will renew that day and then it tell me when the renewal was successful. And if you stick with a featurephone(aka non smartphone, no iPhones, Htc’s, sidekicks, or androids) you have unlimited data. Which means u can use Internet radio, Facebook, twitter, and surf the web, however much u want, and as far as I know, it never slows down. And it has great service, if AT&T is the best coverage in your area. You have the same coverage as a regular AT&T customer. Mine is actually better than my moms HTC inspire on getting service. By if AT&T does not work best in your area, don’t get AT&T get tmobile prepaid, or Verizon. One thing I really like, is that they sell the cards almost everywhere and when I travel I know that at the next gas station there is probably a card near the register. And my friends can’t tell that I have a prepaid phone, because it says AT&T and is a reall AT&T phone. All of the offered phones are. Bottom line-Really really good if you want the unlimited everything plan, AT&T is good in your area, you need flexible prepaid service and your on budget:)

I woke up this morning and my phone did not work. I had 11 dollars on it yesterday, but today only 1.92. I called At&t and they advised me that I had activated AT&T navigator. I told them I did not want this service and they promptly cancelled the service and refunded me the 9.99. I was surprised by how easy it was for me to get this resolved.

Paid 100.00 for a one-year, 1000-minute plan. Problem is I don’t make enough calls to use up the 1000 minutes. But at 8.33 per month, it’s cheap to be able to carry a cell phone around with you.

My $40 phone has good sound and phone reception but after an hour on the phone with customer service trying to top up I am so ticked off I almost (and still might) throw it away.None of the contact numbers on the top up card or that are programmed in the phone will actually top up a 10 digit pin. CS will only stick to thier script so you never get any clear answers and after finally getting 25.00 on the phone it kept saying I only have the minutes I had to start with and no one can tell me when my new payment will activate. All the preprogrammed numbers in the phone are for contract service so Go Phoners are outcasts! It’s all a rigged scam to get you so damn mad you’ll pay some rediculous price on a contract which BTW is so that they can own your soul too. Right now I dont care if I ever pick up a cell phone again!

At first the GoPhone I purchased would not activate. After two hours on their “help” line with two customer service representatives who made me repeat the same steps over and over again, the phone finally worked. I bought the phone for my daughter for emergencies, and as it turned out, I had to keep putting money on it before the balance expired. It was a never ending money pit. One day, it simply quit working. The screen was all white and read “Insert SIM” when there was already a working SIM card inside. Again, I called customer service. By the way, if you want to actually speak to someone, it is not one of your choices from the options menu. You have to say “another option” and then say “customer service” if you want a live person. So this live person made me repeat several steps over and over again then told me to take the phone to a local AT&T store to replace the SIM card. There was no change. The guy at the store said they really don’t “do” GoPhones. I called customer service AGAIN. They made me go through the same several steps taking out the battery, reciting identification numbers, etc. After that didn’t work, she looked up the warranty and told me it had expired and transferred me to customer care. That lady made me explain AGAIN what the problem was. Then she told me the only way I could be credited for my balance was to get another GoPhone or transfer the phone number to a new contracted phone. I asked if she would credit the amount on a contracted phone through AT&T that I already owned, and she said, no it doesn’t work like that. RIIIIIIGHT! AT&T GoPhone is puttig a serious blight on the company. They just took me like thieves for $40.00 that I will never see again. DO NOT GET A GOPHONE!!!!

I Cannot complain about At&t go phone.i picked Go Phone because i tried signing a contract but i needed a state ID (Which is stupid) and also i needed to pay a $500 Deposit which i am not gonna do.so Go Phone is what im sticking with for right now..

I rarely use my cell phone, and the 10-cent-per-minute plan is delightfully inexpensive. Call coverage is good. Customer service is terrible. AT&T will stay on the phone with me for 20 minutes, then they politely get me to hang up without ever resolving my issue. Now I’m getting unsolicited sales calls on my voicemail, and there is no number displayed so I can report the call to the National Do Not Call list. I used to have Verizon (not prepaid), and never had to contact Customer Service for any reason.

Love it! Went in to ATT store and got my Iphone switched to 10 cent a minute plan. Added $5 for texting. Use a talkatone app for almost all my calls, so $100 should last me a whole year. Went from over $60 a month to about $8 a month. Only downside is no data unless I am in wifi.

The top ups every 90 days for AT&T prepaid plan was breaking my wallet & the rollover feature forced me to use up as much minutes as possible. I then went to T-Mobile Pay As You Go Prepaid, and was stunned that once you have reached Gold Status ($100+) you can then roll over any unused minutes with a minimum $10 refill card and the unused minutes will last ANOTHER FULL YEAR!!””

Just got a gophone plan today and made the first call for only 31 seconds but it costs 20 cents. Called the customer services and she said it starts to charge money wince the ring starts if the call is answered, which is so wired if someone can not pick up the phone in 1 minute then I have to pay for the waiting time?! Not happy with it at all and will stay away since I use up my prepaid money!!

For my area, AT&T has the best coverage, and considering the low amount of use I put on this phone, the cost is OK, but I would rather get more time for my buck, and reloading every month is just banking for me, since I have so many dollars in there unused. It would be nice if after a period of loyal time has been spent, and dollars added over the month, that AT&T would let those minutes roll over for a longer period before they expire, start at six monts, then a year for those who have tolerated this service for a year or more, without issue, or interuption.

OMG like the other reviewers said below…do we even have to give this a star? ZERO stars is what AT&T deserves! They are a complete RIPOFF! They will do everything possible to rip you off in EVERY way. If a call doesn’t go through, you get charged. You have to play a ridiculous game called the 30 second rule to try to avoid it. Like someone else said below, they do every single thing possible to make this frustrating and cost you money.” Potential customers BEWARE! There are other prepaid service plans out there that are less frustrating. Avoid At&T at ALL costs!”

0 stars Every time I try to make a call, it locks up. I get charged for calls that inexplicably don’t go thru. Took 9 attempts to refill minutes with a $15 card. I dialed the #, it said hit ‘1’ to get key pad, 3rd attempt says you tried too many times. I wasted over $100 for this & bought the ‘protection plan’ which only gives you another phone, not a refund. The phone #’s I have saved roll by so fast I end up calling wrong #’s. Absolutely HATE it and don’t want to buy another bad deal. I hardly ever use a cell, just for emergencies, and can’t even get thru for those.

I have had this service for 1.5 months. The coverage where I live is excellent. However ATT uses funny math. How does 54 seconds round up to 2 minutes and 1.38 round up to 3 minutes. When my 25.00 expire, I will port my number to another company. I will not tolerate anyone stealing my money!!!!

Why is there no ZERO stars rating? They do every single thing possible to make this frustrating and cost you money! DO NOT get one if you have any other choice!

If I were to sum up the Go phone and Best Buy where it was purchased in one word, it would be HORRIBLE” stay away from this junk. No service where they claim and the minutes wont load and no refunds. BEWARE of this junk people.”

i dnt like this because all other cu=ountries having free incomngcalls but here they charging incomng calls and text also i purchased AT&T prepaidcard at 25usd and i called to international call my total balance over in this day only then i have number now but i didnt receive any call to my phone nw i dnt have chance to refill my balance in just oneday i finished that much balance thn in my home they dont recharge again to me nw what can i do now to get calls in to my mobile?

I had same trouble with some recharge cards. It seems the auto-mated account said enter number without mentioning plus pound key. I then get message as others. Card is no good. my point. This is an error of recharge company not Go Phone or ATT

Do not waste your time. Full of gimmicks and glitches. Customer service is incompetent. Basically a horrible experience, the WORST customer service I have ever encountered. It is a consumer RIPOFF.

AT&T is really bad. First, I don’t have coverage at my house. No big deal as I only need a cell phone when I’m out. Problem is, if I don’t go out for a couple weeks, they start playing games by deregistering the SIM. Funny how they “guarantee” no problems if I switched to a contract. I have money in the account and therefore a contract. Yet, I can’t use the phone because they are always deactivating it. Wonderful to need it and have it fail on you because of gamesmanship. Don’t ever use AT&T.

thinking they want to churn me away to keep my balance… Ridiculous website wont let me change plans. +Just had 5 days of no service in NYCity,(worked great for ruining my vacation there!) Also went to refill balance but web site said card pin was invalid, repeatedly, Called from landline 800 number and refill worked… um but…WTF??!!?

I order the new Fusion smart phone, activated the $50.00 unlimited calls,text and web. Once I activated the phone the internet browse didn’t work, come to find out I had to purchase an additional $15 data plan for 100mb of use. Now I was up to $65.00 and with limited internet access. I cancelled the plan and didn’t get a dime refunded. They told me that it was a non refundable plan. So disappointing experience!

Horrendous customer service takes forever to get a live person on the phone. I have the Pantech link, nice phone but very very hard to find a charger (car or home) for. 3G is in very limited areas. You have to pay $15 for the “data” package or they charge you and it is easy to rack the data up on this phone by accidentally hitting the wrong key, which is very easy. I switched from Straight talk after washing my phone in my pants pocket. I now wish I had just gone and gotten another Straight Talk phone as they are cheaper but offer better quality.

I’m on my second gophone. I switched to another wireless company several years ago and had really as bad of service from them as the other reviews about ATT. Secondly, ATT customer service is just as bad as every other carrier’s (notice I didn’t say just as good lol). I’m back to gophone because it works well for me. Or anyway it works as well as any of the several wireless carriers I’ve had over the years.

AT&T is terrible for international calls. Often you cannot call abroad (despite my international minute package I bought). And my t-mobile phone worked. Called the customer service numerous times about this, but they are just so ” intellectually challenged”. they could not understand the simple fact that their international network had been down for days! (I was able to call international before, AND still had more than enough credit. My tmobile phone worked, so the problem was the AT&T network, NOT the phone. But the are too dumb to understand it. For national calls I guess they are okay, but if you want to use it for international. Forget AT&T.

I’ve been with NET10 for a year and a half and recently my phone died. Since I heard it was a nightmare to upgrade your phone and keep the same number with NET10 I decided I would port the number to AT&T and get a GOphone. The porting process has been let’s say…….much less than pleasant. I’ve been told a number of different things from their customer services reps. NET10 as also blown smoke up my ass throughout the last 2 weeks of this ordeal. My NET10 phone still works on occasion so I guess I’ll tough it out with them until I can afford a contract…….I’m at a loss, AT&T must not want my business.

Unhappy so far. Caller ID cannot be personalized. When I call someone all it shows is “wireless caller”. People don’t answer because they think it’s advertising. The phone I bought, an LG GT550, while being advertised as having Bluetooth will not work with the Bluetooth in my my 2010 Acura TL. Acura says not all phone manufacturers follow the universal specs for Bluetooth.

absolute waste of time seems at&t is on gov plan where they have no accountablitly and so called staff can get away with anything. nothing is there fault must be yours. give ya run down they are only concerned on who you are and not fixing the problem, lame excuses and incomeptent staff have no clue what they are doing besides doing a reset on phone. master fix you ask? turn phone off or buy new phone, i’m serious thats what i was told. get hung up on if you ask to many questions or if your question involves more than a yes or no. supervisors could carelss and are just as useless as well consumer rpeorts has at&t as worst in newest issue and 2 proiro issues this year for service etc..

Well, it took over 3 hours to migrate our existing number over to the new phones, utilizing our existing sims cards….the second phone died the next day displaying sos calls only…what?..so another hour on the phone ( the automated go phone system is a huge hassle), they needed the sims number from the card again, plus the IMI number from the new phone again , both phones were paid up and have auto refil account ? , hopefully that takes care of any bugs, Phones are the pantech,wish their was a screen display of the numbers as the keypad is super small and useless without glasses on….

Bought a prepaid plan as phone for guests from oversees and those without cell phone. Plans are expensive, confusing and expire too soon. In addition, once your SIM/number expires (in 6 months), no chance to re-activate. Website is a fright, and designed for maximum befuddling.

IF YOU PLAN ON USING THIS PHONE IN NEBRASKA AND NOT IN THE OMAHA/LINCOLN AREA….DO NOT GET! AT&T DOESN’T HAVE “PREPAID” TOWERS OUTSIDE OF OMAHA/LINCOLN DESPITE THEIR WEBSITE ADVERTISING THAT THEY DO. I’ve had GoPhone for about 2 weeks, all was good until I left Omaha for Grand Island. Their website clearly says that they have service, but they don’t. Your phone will show bars of services, but don’t be fooled….it won’t work. I called customer service because I thought it was an issue with my device, but the client service reps said they don’t have towers in Grand Island. I did let them know that they need to update their website ASAP. I also plan on sending a written complaint about the website.

This shoddy outfit actually canceled my account and gave my phone number to someone else. I “pre-paid” $230 for this Go-Phone. They said “you didn’t use the phone for a while so we canceled your account.” I said “I pre-paid for the service. You are just going to cancel my account and not even refund my $230??” Do not do business with ATT. I send these fools $15,000+ dollars a year on a business account. That’s going to stop. Do not invest $1 of your money in this shoddy company. The one and only word to describe my debacle above is “theft.” They don’t deserve one star.

AT&T has really good service. The plans the company have come out with are similar to other companies in price. The only difference, and in my opinion, ends up being much more costly than necessary and not living up to what the plan is really putting forth is the requirement of purchasing a separate data plan for smartphones. I have not seen another company charge separately for a data plan for having a smartphone. I paid the $50.00 monthly for unlimited talk, text and web, AND I paid an additional $75.00 for 1500 megabytes of data which ended up costing $125.00 – a ridiculous amount for a monthly phone bill. I am going to try another company to check the service quality. If I like it, I am going to switch.

I think it’s ok but I am constantly being charged for minutes that I am not using, even being charged when nobody answers the phone. I tried talking to so called customer service agent about it but she was rude and blamed it on the phone, I explained that, the phone was sold by AT&T but she just wanted to pass the buck onto Nokia’s support. Going back to Virgin asap. Also the web hasn’t been working for my phone nor does the Mobile Care so I can’t check my balance from my phone.

Horrible experience. Wanted to use ATT go sim card in smartphone but simcard is locked to horrible phone that came with the simcard. Customer support not helpful. ATT store claimed to be unaware of simcard locking. Avoid. Avoid. Avoid.

I disagree with your policy of not extending expiration dates. My husband & I use them minimally and we have to add money before the time runs out all the time! Not fair to penalize us for not using our phones all the time.

I had a 50$ plan and decided to change’it, for saving money.We buy a 15 $ refill card (200 min. or 1000 text for 30 days),stayed on the phone for 2 hours and couldnt change the plan.Next day,finally, i was able to talk with a human bean there,they sent me a new password code and says ill have a 2$ day plan!! didnt use my phone at all for 1 day, and after 3 days,checking my ballance, was just 8$ left!!

used to b 5stars. some1 found my phone, had online send code to handset, changed my account. i informed att but i now notice they ask for hardly any security info b4 giving info my account info. too late! now my account has been deleted.

Well have been on hold for 7 minutes now………using up precious minutes. Refilled my go phone card and am being charged .10 a minute now….anyone know why. Big corporations can’t talk to a human when you need one.

not very well because phone says host not found when i try to fill up with refill card for at&t.

I like the prepaid card, everybody is friendly, but when it comes to handling a problem they have the most incompetent people working for them. They somehow lost or prepaid phone number in their system and all they said is sorry for the inconvenience! They have the worst customer service, I don´t even know, how such a big company can afford having such incompetent people. Their policies be friendly and never give money back. Regardless if it is their fault or not. Their explanations are very creative, everybody got some weird idea why that number can get lost in their system.

Well, I had a plan with AT&T and they were good most of the time, some of the time I think that i knew more about the things that needed fixed. But after my 2 year contract was up I no longer wanted to pay an over priced phone && plan, so I went and got a go phone && I have had one for almost 1 year, and I love it. I have the pantech link. It’s a good phone, not hard to use, simple buttons. The only thing I don’t like is when you use a song as your ringtone, like one that off your memory card or one you have put on the phone it only allows you to use the first 4 seconds of the song. That’s irritating. Another thing that I don’t like is that when your text message box is full the phone will freeze up && won’t allow you to read the new ones so you have to turn the phone off and back one. They have some really cute covers for this phone. I have gotten 3 and love them. All around I like the go phone plan. Next month I’m switching to unlimited talk, text, and web. [the 50 dollar deal]

I was on contract at&t for over 8 yrs & decided 1 1/2 yrs ago to go to at&t go phones porting my number I had on contract to go phones simple I love the go phone $50 unlimited talk text & web no smartphones but love it. I don’t understand all these negative reviews. The thing I love about it you can use any unlocked gsm phones with the go phones I switch phones all the time. AT&T is great & I’ve had no problems with my at&t go phones. I hope this helps some with the negative reviews because I would give them a 10 Star if I could.

This service is fantastic! I went to an AT&T store and took in an AT&T phone I had laying around the house. The rep put a new SIM card in it and had me up and running in minutes, and treated me like I was royalty. I signed up for the new $25/mo. unlimited texting and 250 nationside minutes- this plan is perfect for me. I’ve spoken with Customer Service 3 times, and never waited at all. All reps were very professional and extremely helpful. I’m VERY pleased I switched from Net10. BTW- don’t sign up for Net10 service.

Worst possible customer service. Speaking to a human is difficult, adding minutes with a credit card is difficult. If your card is processed it takes at least one hour to occur.

First, my review of AT&T. I haven’t had a great deal of experience with them, having only set up and maintained a phone my mom used for awhile, but I do know that call quality was pretty good. She had a piece of crap phone, but that’s what you get for $15 (and that was at the beginning of 2008-a completely rudimentary phone by today’s standards).

I found the go phone to be difficult to use. My area did not carry refill cards and when I went to buy a card the sales clerk never knew which one I wanted and either told me they no longer carried them or sold me the wrong one. I finally went to online filling.

I have been a loyal contract customer for over 11 years…i changed to pay as you go and it has been a nightmare.renewing your package online can debit your account twice or not renew at all and your suddenly paying 20 cents a message .Customer service is a nightmare they have an excuse for everything and in the end only winds up costing you more money ..i have been looking for cheaper companies.. since all i do is text and it supposedly cost me 19.99$ for 30 days but really is 21.54 up to 26.54 a month..i have yet to actuall win a battle with their customer service….wish i could find something cheaper….

How much more difficult can it be? The automated system says your PIN number is incorrect (even when the system issued it itself). Then the numbers on the phone card itself is incorrect. I have NEVER been able to fill my phone with minutes from a card without speaking to a real live person from 8000 miles away, so why does it have to be during business hours?

NO REFUND FOR GOPHONE REFILL CARD EVEN IF YOU RETURN UNOPENED PACKAGE. I purchased on AT&T is making $50 on each customer that orders a GoPhone on line then changes their mind, sends back the package unopened with a USPS tracking number, BEWARE you will only be refunded for the GoPhone but NOT the $50 GoPhone Refill Card!!!! You are short $50 and AT&T just made $50 because you changed your mind. GoPhone and changed my mind and sent back unopened packages with a tracking number from USPS. I never got a refund, after spending close to two hours on phone while being transferred from representative to representative, I find out that I will not get a refund for the $50 GoPhone Refill Card even when I never opened the packages. AT&T will try to avoid telling you this on phone. They claimed initially that the $50 that I was missing on my refund was a one-time activation fee which I may get refunded…Later a different representative told me that it was the charge for the GoPhone Refill Card which is non-refundable! I never even used the phone or opened the packages. I ordered my phone on line. I was told that they will try to get a representative from GoPhone to speak with me but I was AGAIN connected to a number that gave me no choice to sepal with a representative. AT&T is making $50 on each customer that orders a GoPhone on line then changes their mind, sends back the package unopened with a USPS tracking number, BEWARE you will only be refunded for the GoPhone but NOT the $50 GoPhone Refill Card!!!! You are short $50 and AT&T just made $50 because you changed your mind.

With the high rates AT&T charges their customers they should hire people who can speak English. The customers also pay for AT&T employees using the company e-mail and phone # to conduct their personal business, ex. a Miguel Micheli who can barely speak/write English has an ad on Google wherein he’s planning a trip and gives his employer’s e-mail and phone number for people to contact him. The customers pay for this kind of employees.

While the overview is still basically correct, the rates/plans in this review are way off. Unlimited talk, text and data for non-smartphones is $50/mo. Standalone data ranges from 10MB/$5 to 500MB/$25. I’m currently spending $30/mo for 250min, unlimited texts, and 10MB data for my Android phone.

I love my plan but when you add money on the 29th it says u need to add money on the 28th I dnt think so. That dnt make know dam since to me. mayb they need to explain them selves. and then asking to feel out a survey where is it at.

On May 5, 2011 I bought a GoPhone at an AT&T store. I also paid $25.00 for 90 days of service. My receipt says “Refill before your current balance expires and your existing balance carries over to the new expiration date.” On July 30, 2011 I went back to the AT&T store and bought another 90 days of service paying $25.00. The above statement about the balance being carried over is on the July 30,2011 receipt. Now I get to the basis for this complaint. On September 23, 2011 I went to the AT&T website and paid another $25.00 for 90 days of service. After completing the transaction I got the message that my service will expire on 12/22/2011. This expiration date is 90 days from September 23, 2011. The balance of days from the previous two purchases of 90 days was not carried over. I did a little arithmetic and made the following chart: Dates (from – to) Days, 2011-5-5 2011-7-30 87, 2011-7-30 2011-9-23 56, 2011-9-23 2011-12-22 91. The sum of the three numbers in the Days column is 234. Thus my three payments of $25.00 for three periods of 90 days should have given me 270 days of service. Because the statement about the balance being carried over is false when applied to the remaining days of service then combined with the random date that I bought additional service, I was cheated out of 36 days of service. I overlapped the To and From dates because the AT&T states “The expiration period for service usage commences after you activate this PIN and refill your balance.” If this situation happened to me, there must be other Gophone users who have lost time.

If you call AT&T Prepaid customer service, make sure to hang up and call back at least 2 more times because you’ll get 2 different answers – especially when it comes to questions about roaming. High School Diploma’s and GED’s are optional in this department. My suggestion is take the best of the three answers and run with it.

I,ve loved having pay as you go. I don’t pay for what I don’t use, however, I need help from a human being. I don’t want to continue in the phone circles.

If it’s too good to be true, it probably is. Signed up for the brand new $25 plan 250 min/unlimited messaging. Was able to send texts, but couldn’t receive any. After 4 calls to customer care, the problem wasn’t resolved. I was told that pre-paid customers are not considered ‘priority’. Sure enough, some of the texts started showing up early this morning, almost 24 hours later. Not acceptable. I am a paying customer too! Well, lesson learned, I am back on the Verizon family plan as of today.

A huge pain to reload. After two failed online attempts, spent 45 minutes on the phone being transferred from one person to another via lengthy menus just to buy new credit. 4 out of the 5 (!) customer service reps I spoke with to complete what should be a simple transaction were rude and indifferent. Will certainly be looking for a different provider.

I am the victim of an online SCAM!!! AT&T allowed this company to go into my LG Prime Prepaid Account without my permission and deducted a certain amount out of it and also signed me up for a subscription that I had no knowledge of so they could continually take money out of my account each month. How did this happen???

I wanted to select no stars. This is NOT A GOOD DEAL! Go phones are only for crooks, theievs and the nieve (like me) Allow me to explain: See “pay as you go” there is no money trail or ties to the individual using the phone…How do go phones make a crooks job easy? Say you are a young lady and answer an add in the paper about a truck for a REALLY good price. ok so you meet up with the Perp. to look @ truck & possibly buy. so u like the truck, you hand ovr $8,000, they in turn, hand you the title and the kays to the truck.. It’s not until you reach the DMV,try to register the truck, wait,wait, and wait..you are met by police. THE TRUCK WAS STOLEN!!!THE TITLE WAS fake!! NO WAY TO TRACE THE PAY AS U GO PHONE TO BUYER!true stiry it happened to a church member’s daughter. The go phone start off ok for emergencies,then i go buy a refill $25card and the phone says network unavailable. So now i have to buy another package plan in addition to calling card? i am so naive. be aware of these phones make u spend more money!

Customer service was easy to reach and talk to if you know how to work the system. Call 611, a free call from your go phone, and make your automated selection and then say, “Speak to customer service”. The system will ask you a few more questions to direct your call and then I immediately spoke to a real, live person. My deal was that I didn’t know that your airtime coverage begins from the date of payment on the pay as you go plan and not from your last expiration date. Meaning, if you have 90 days of coverage and you pay 2 weeks early, your new 90 days begins from the date you pay and not the end of the last 90 days, so in effect you lose two weeks of coverage and are basically punished for paying early. So, I spoke with CS who said there was nothing she could do and explained that coverage begins from the payment date. I began to talk about how I read the policy and didn’t see anything about that. She asked me if I wasn’t informed of how it works, and of course I said yes. She then explained to me that they recommend that customers refill their airtime the day before coverage ends. Would have been nice to know before. The reminder ATT sent me to refill my airtime came four weeks before my 90 days were up! Could be a conspiracy (you think?) to get you to refill early and lose a month of airtime. If people did that often, think of how much more money ATT would make! Anyway! She then put me on hold and talked to her manager and when she got back on I received a text saying that my coverage had been extended by two weeks. I think people don’t realize that if they stay calm and are respectful and continue to talk with CS that eventually they will cave in and do what you want them to do within reason. Keep your wits about you and keep talking. 🙂

My best advice to you….Don’y use At&t. If you want to deal with lack of reception, dropped calls and or no service from many areas in town constantly then this network is for you! Had major issues in charlotte, Nc no reception at house had to walk into street to talk or get service and now living in Wilm, nc and last week no reception at my home here after having service at this house over a year?? Problem after problem and waste of money and time. Go elsewhere snd sefe yourself a lot of headaches and time. Price might be good but service is not so why pay them?!

Does anyone know if the messaging pkgs of 200 messages for $4.99 still charge $1.00 per day for usage? Tried to call cs and …..well, you know. Also, I’m on the 10cent/min plan but when I click on any of the message plans to add them to my acct, it says it’s not an available option. Don’t get it, as that plan is listed with the message pkg option.

I have used an AT&T Go phone for a couple years now (have 3 different phones) The service had steadily gotten so bad as to be ridiculous. Dropped calls all the time. Voice quality has gone down the toilet. The website for your account is a joke! VERY difficult to get through to a real person in customer service. Got billed even after I cancelled automatic billing. Got told by CS that there is a no-refund policy. NICE TO FIND THAT OUT NOW! not when I first got the plan. Over 1 1/2 hours on the phone to finally get it straightened out. Thankfully I am changing phones and plans and won’t have to deal with ATT anymore! I could go on and on about this.. but I think everyone gets the picture.

I been using go phone since it started and yeah the prices are a lil high but you can use any phone you want with great 3g Service. A lil mad cause they don’t offer the unlimited data to smart phones but still give 4 stars.

I just purchase a pre paid phone card at Radio Shack and I purchase the wrong one. Yes, it was my mistake but you would think that AT&T would refund my money back in good customer service. But all they can say is sorry Charlie. Now I just threw away 50.00 dollars. Because I don’t know anyone with a pre paid phone from AT&T, what beautiful customer service AT&T have. That’s why I stick with verizon. This is what I get for trying to help a friend, oh I purchase the phone card at Radio Shack and their service was no better that AT&T.

If you don’t talk much, but need a cell phone, this one works. Just watch the expiration date!!! It’s 12:00 noon CST (not CDST) on that date… and it’s

My service was completely nonexistent even when I had “full bars”. My calls dropped frequently (2-10x a day) in my own apartment and elsewhere. My phone shuts off randomly, or it just restarts itself. I went to a local AT&T store (not a Radio Shack, etc) to ask them what I could do to improve my service pickup and they said the only option available came with a post-paid plan/contract, which I cannot afford. The reason I chose prepaid is because all I need is flat-out unlimited talk and text and nothing more. On top of receiving no solution for my poor phone service, access to a human being for customer service for a Go Phone is like finding a unicorn. The automated menu on the provided service numbers in my phone led me in circles. Go Phone customers don’t even have the convenience of online contact if there is a problem. The nearest AT&T store location is an hour bus ride away. It’s like you are shunned if you don’t have a “real plan”. It’s a shame there isn’t easier access for prepaid customers. I plan on switching to another provider within the next month. Coming from a grad student who is completely fine with the bare essentials, this has been a total inconvenience.

Bought this a go phone 4 days ago. So far so good. Coverage has been great. Have not had one dropped call. I took it into buildings where I know my Verizon Blackberry did not get any service, but my GoPhone did. I had already accepted the “you get what you pay for’ attitude that most ppl have. My husband is paying 89.99 plus 30.00 of data for Verizon right now. I pay $50.00 unlimted talk/test, web is added by I dont use it. Bottom line is, you do “get what you pay for,” but prepaid if for people like me who do not want to be held down in a contract. AT&T’s rep did not hide the fact that I could possibly get spotty coverage because their “contract” customers will have first dibbs on their towers & partnered towers. I rather have spotty coverage than a 1500.00 to 2000.00 a year phone bill. Now if only I can get that husband of mine to get rid of that Droid..:-))

I’ve had the Go phone for a couple of years using an old Samsung phone. I don’t make many calls so it’s cheaper for me than a prepaid plan. Problem is it does not use the same network and so I get less bars than others with the same phone, just different plans

I had At&t Go phone awhile ago, had the Samsung A177 phone…The main problem i have had with this service is not the call quality or the messaging it is the fact that they are crooks..When i first purchased phone i was doing regular pay as you go and noticed that money was being deducted in small increments from my balance when i was not using phone at all..After awhile i switched to their monthly unlimited plan which at that time was 60 dollars a month (Now its 50) However i was not getting a whole month worth of service for the money i was paying which is why eventually i had to stop using them and move on to another company.

I changed from an ATT plan last month to the PrePaid Go Phone plan. FLAT rate at $50. My service SUCKS like no one could believe. In greater Los Angeles – NO service many times, DROPPED calls are the norm. I was lied to by ATT when told the Prepaid phones use the same network. They DO NOT!! When you finally get someone from Customer Service, they listen and give you a good story but NOTHING changes. Sitting in my office top floor of 2 story building. All glass around and NO signal bars!!! ATT get with the CELL program!! Folks, you are losing my business!!

Pretty pleased with the GoPhone for 6 years. TIP: By law you can ask to be transferred to a representative in the USA when foreigners are hard to understand. I did it, wasn’t rude but asked politely-it works.

I was happy with the service, but wanting to save money, I moved 2 contract phones from the least expensive ATT Family Plan($74/mo. including all Fed, ST, local tax) over to GoPhones.

My expiration date was 8/9/2011 so I called on 8/6/11 to refill so as not to lose my acumulated air time only to be informed that I was late in renewing and the time was lost. When it comes to devious business practices A T & T in right in there with the best of them!

I am VERY unhappy right now. I just went to WalMart to buy a pre-paid phone card for my trip to the Bahamas. I went home and called the number on the back of the card to activate it. The agent on the phone told me to scratch off the back of the card and read her the numbers. Later on in the phone call she told me that I cannot use the card in the Bahamas. The pre-paid card says NOTHING about “the purchaser not being able to use it in the Bahamas”, in fact, the card says WORLDWIDE. THIS IS FALSE ADVERTISING. I AM VERY UNHAPPY. I called back to see if I could mail the card to them so they could send me my money and they said it was non-refundable. I AM VERY UNHAPPY WITH THIS AND I think they should be sued for false-advertising.

Discovered if you only have one bar you will get your text messages maybe an hour or more after a person sent it. Wow awesome great service NOT. Always have trouble with reception, now I have it now I don’t. Wished it was still Alltel.

I have a go phone and the price is good but my issue is now I have service now I don’t. Its really starting to be annoying.

poor connections dropped calls when i had the nokia model 2680 are better than any phone that they have on the market even the touch screen 3g is a blimp u have to keep taking the sims card out and wiping it off just to program a number in ya phone because it keep telling me to wait a few seconds i cant keep my numbers programmed because the phone is jacked up.

I have been using a go phone for a few years but i am planning on switching i add money and its gone the next day with data and texting plans already there.

this is the poorest service out of the three i have had. they sent me 20 plus reminders of my credit card expiration. i got a trac fon on qvc w 1300 min and a smart phone w camera and video and tripple min for life. what ios att doing for u???

DO NOT BUY THE NEW LG Thrive Smartphone. It is very expensive to operate. It uses more data in a week than my old gophone used in 6 weeks. Confusing phone. JUNK