View All AT&T Reviews

was thinking of trying the ‘go phone’ out for my husband, but after reading the reviews, i think we’ll pass. I was drawn in by all their up to date phones & avail. but now, not so much. I personally use staright talk, the smartphone that uses at&t towers (i live in the sticks) and i have awesome coverage here & everywhere i go. I have my husband on the ‘verizon towered phone’ w/ straight talk, it works so so here..and great everywhere else. But after reading these reviews maybe i will just get him on the at&t straight talk phone too. Nothing like unlimited talk, text & web, for $50/month, and personally w/ a smartphone i use my phone for everything, its worth every penny. Good luck to you all, thanks for the reviews & in put. It really helped me make a decision.

I have had the AT&T’s prepaid service since 2008. Service wise, I have not had a problem with it. When I need to talk to someone in customer service is where I have the problem. I cringe everytime I have to contact them… they can speak English but cannot understand it…the reps sound like they are speaking from a script and are following a flow-chart if you have a problem.

Had at&t and then switched to the go phone. What a deal – 50 bucks unlimited. Now I have no reception but have 4bars on my phone. This go phone is the worst. I have to try to call 20 times to get a call through. I get texts a day later. I cannot express how horrible the go phone service is. The regular plan -not prepaid – was fine.

Horrible reception. AT&T GoPhones have NO ROAMING so you’re restricted to using only AT&T owned towers. Price for minutes is fair on the simple rate plan at ~10c per minute but texts are a ridiculous 25c each. Texts are also charged to you whether you open them or not so expect to lose some of your money to text spam that you can’t filter (without turning off texting completely). There are better prepaid plans out there, and many of them also have roaming with cheaper texting. Skip this one.

0 Stars-unreliable service, not user-friendly, difficult to reload. There was nothing about this phone I liked. Regret purchasing, learned my lesson.

go phone service sucks and they are unreliable…Always a problem and now that I cancelled my services over three months aga..no one will return calls or you can’t get through because they are continuing to take monthly payments out..worse company ever

got the 50 dollar plan and love it.

DO NOT GET A GO PHONE. I have to call my go phone 3-4 times daily to make sure it rings. I recently got my go phone and noticed that it was not ringing. I called my go phone from a land line and it was going directly to voice mail even though it was on, and it never rang. I had to turn the phone off and back on to reset. Last night when I called it I got a fax signal three times. Once again, I had to turn the phone off and then back on. All times I called from a land line. I called AT&T today and get this. The technology for go phones is different than their regular wireless service. WHAT. After my minutes run out I will NEVER use AT&T again. I use the phone for an advertising campaign to track calls. If I can’t trust that the phone will ring how can I trust AT&T.

We switched from PlatinumTell prepaid serivcce to AT&T gophone service because we couldn’t get even bad service where my son lives in West Seattle. By comparison, AT&T is more expensive by double. But it works. In fact, I learned that AT&T has a tower only 3√Ç¬Ω blocks away from my son’s condo. No wonder everybody in the neighborhood swears by AT&T service.

no dropped calls so far, yes you have to power down before getting a number and needs to be charged properly. worst thing is that the cheap phone that it came with does not shut down the touch screen, so I was charged for things when the phone accidentaly touched something in the bag or on my body, and the web loaded for example, a message came that the last transacton cost you XYZ and I did not even know what button/function caused it. you can lock the phone touch screen but that will take away the ability to answer calls quickly, so what is the ‘easy’ phone for if you need a password to open the screen pickup the call…I got an inexpensive phone carrying case instead and the random function activation problem is reduced by 90% or more. still don’t like the service expiring every 90 days….good basic phone service for emergencies or ‘normal’ to minimal everyday use. I am using the refill online at www.att.com/gophone

I have had an AT&T pay as you go phone for over 3yrs and I have been satisfied with the service. The only time I do have trouble with connection is in very remote areas. However, I just recently turned off the txt messages, I think .20 cent per txt is too expensive. Otherwise, I am happy with AT&T.

Seriously great deal. I am with AT&T 10c/minute, purchase $100/12 month refills. Data and texts are blocked since I use a Blackberry 9000 purely for calls and WiFi for data access. I was spending $70 + taxes + charges for two phones and now only pay $17. The network and calls are exactly the same as when I was on a plan, so my only grumble is I wish I had done this from the start. AT&T just recently dropped from 25c a minute to 10c so now I can make a lot more calls and not go over the $8.50 a month minimum charge. I had to call them to switch but otherwise it was a seamless transition to the new rate.

I LOVE my gophone. My husband is on a verizon contract and I have coverage when he DOESNT. As for the pricing. Go look at verizon’s prepaid monthly plans. Unlimnited is 94.99 and you STILL have to pay for data usage. I pay a flat 75.00 a month and get unlimited talk,text, pics and video with 200mb data. Not too shabby! considering a contract will charge you more than that, and then add ALL the extra fees and such! I will never have another contract phone PERIOD!

I love gophone. You just need to learn how it works. Calling Customer Service will help. They provide excellent Customer Service. The IVR is a headache but you can get rid of it simply by pressing 0 randomly. For sure you will be directed to live rep immediately. The service is way better than the rest.

Gophone is headache and waste of money and time. Activated online, says activation successful, ya right. Called att for 30 min. guy assures me it doesnt work because i don’t have signal, i say yes i have 5 bars, just wait for the signal then it will work. ya right. 4 days later still doesn’t work, says no network. i had no phone for the vac. i bought it for.

Very dissatisfied. I wanted a basic prepaid phone. I have had it for four months and have not been able to use it when I need it. I get messages and I am unable to make calls. I have gone to the office and I have to wait a long time. They tell me it is working and get home and have no luck making calls. Just today I went and waited 20 minutes and left. Went back an hour later and waited 30 minutes and I signed the paper, but they waited on people that signed after me. Finally came home and I am now looking for another prepaid service.

Can I give this a 0 stars – as that’s the status of my Go Phone service right now. I had the phone activated in one of AT&T’s phone stores, bought $100 in time, then went to watch my son’s house, in an area not under the “coverage map”. I had been assured by their rep that the phone would work there. Even your site says it “offers its nationwide network” to prepaids so there are no roaming charges. No roaming charges because the phone does not work here. Except for a welcome text I received while still in the coverage area, nothing – just ERROR: Action failed, though it shows 5 bars of signal. And no way to contact AT&T by email which can only be sent by signing into your account – which it also won’t let me do. I am stranded here with no working phone and no way to contact AT&T. You are incorrect in saying the AT&T offers its nationwide network to prepaid customers, so there is no roaming charges. AT&T offers its own network, not ones that are partnered but owned by other services, so its actual coverage is much smaller than postpaid accounts.

I never really had issues with ATT,but they just got wayy too expensive for us. I hate the fact that they took away the unlimited data. that’s so not cool.

i have had my go phone for over a year and last month and this month i have been charged on a sunday 7.40 for talking to another att phone and in the evening after 7 iwas charged over $3 and any solicitor who calls i get charged even if i do not answer and there is no one to call and get my money back which is close to $30. its like the track phone i had everytime i opened the phone i got charged. this so called web site is a joke!!!!

GoPhone does not work in Canada. So you are offline when you need to travel to Canada. That is unacceptable really.

i like it but there is to much people out there for just data and thats it just get a computer and internet much cheaper.

recently purchased the ATT LG Thrive smartphone from amazon.com. I love the phone. But it uses up the data packages much faster than other gophones.

I dunno what everyone is complaining about. I have been using GoPhone service since 2002. It’s perfect! I don’t even use one of their phones – I use a Nokia 6120 classic I bought unlocked off the internet. Works great for voice and e-mail. I buy a $100 airtime fill and it doesn’t expire for a YEAR! I use about $5-10/month, (usually a lot closer to $5), so it lasts me for that whole year too. I’ve traveled all over the U.S. and Canada with it. Used it in Mexico (Cozumel) and it works great. No complaints. Sure better than spending $100/MONTH or whatever on a damned iPhone!

Bought the phone for my daughter. It works 10% of the time. When I dial her number it rings twice and says “We’re sorry, the call cannot be completed as dialed. Please check the number and dial again.” She can’t dial out. Horrible experience. 3 calls to customer service got me nowhere. AVOID ATT GOPHONE. (My wife has att and it works fine at the house. It’s not a “bad signal in a remote area” problem.

I have had my go phone for several years. There is no way I would change the phone company to anything else. I have had other phones before I got this one it is the best yet.

0 stars.. I bought this go phone for college for going back and forth where there is no coverage for verizon…did not realize nor did the at and t person tell me that if you don’t use the phone for 60 days you lose the phone. So i wasted my money because i’m not going to fill up the phone over summer… thank you at and t. Will stick with verizon.

I have found the simple $0.25/minute GoPhone to be the least expensive plan of all for the occasional user. A $25 prepay is good for 90 days unless additional minutes are added.

i love the service BUT for some reason after the storms hit here in tishomingo oklahoma no one here has any service AT ALL. Id like to know if this problem is going to be fixed or if i need to go with another phone company! Which i DO NOT want to do BUT i need my phone.

If I could give negative stars…I would! AT&T sucks big time. Customer service is not only unhelpful…but indifferent as well. AT&T is the biggest phone company & yet all calls are Unknown”…and my daughter’s phone cannot send any texts. What a RIP OFF! Hidden fees for sucky service. Can you tell that I’m disappointed? Tracfone is WAAAAAAAAAAAAY better…”

this service is the worst Ihave ever had!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was concerned after reading some of the customer reviews here, that I would be disappointed with prepaid AT@T service. After using it for over a month, I find the service better than my previous carrier, postpaid Verizon. I live in a remote area in the California desert that is known for spotty coverage, and I can still pick up enough of a signal to make a call and download text messages. My postpaid Verizon Blackberry could not. I traveled with my new prepaid AT@T phone from the California desert, to the coast without any dropped calls, or loss of signal. On the coast, I used the phone to check email, social networking, and read the news, without any problems. Adding minutes is very easy and can be done by phone, or internet. This is a great service for those who want the convenience of a cellphone but don’t want a long term contract. I’m very happy I have an AT@T Go Phone.

i have no problems everything works like it says.it’s just angry people that dont know how to use prepay.

Ok get this, I have over 2500text messages to use for an entire month. But because I saved my money $12 and bought the 1000 messages for $9.99 before the cash vanishes from my account. (Leaving $.87, that expired.) well needless to say, when that $.87 expired, my messages are technically void. I call the automated refill center and select “check my feature package” and it still says I have the 2500 messages to use for a month. Yet I cannot use it. I popped my sim card into another AT&T phone, tried sending messages and my friends didn’t recieve. They tried to text me, I never got their messages.. It’s annoying how you need to keep a little cash in your account to use your (already paid for) feature packages.. It’s hard to keep cash in your account for the fact that cents at a time is taken away from my account balance.. My reccomendation to you? Buy a decent iPhone or htc droid, have it professionally unlocked, and buy a cheepy boost mobile or virgin mobile or anything better, activate that phone with the sim card in the original phone and after that’s done, take the sim card out and pop it into the better phone.. AT&T is a peice of crap and no one should suffer their un-relentless wrath…

It’s a phone company that refuses to provide service over the phone! Why do I need to go to the store. … I don’t trust a phone company that can’t provide service over the phone or internet!!! Awful experiance.

i currently have over 1000 messages on my pre-paid plan but my airtime has expired but my service isn’t over until 2 more months, would this effect my ability to send and recieve messages from my phone? i’m asking cause i cant recieve or send any of those messages. p.s. it’s not the phone cause i tried sending messages from another phone.

A lot of these problems can be solved by taking the extra 10 seconds to read directions. For the lady who can’t find her number, they send it to you when you activate, power down the phone for about 10 minutes and turn it on again. As far as customer service goes, prepaid users are near the bottom of the totem pole. Sad but true. If you don’t mind dealing with less than stellar customer service, then its no big deal. Also, these phones can simply be replaced in the event of hardware damage. Shelling out 10 to 20 bucks for a new handset from the store beats sitting for 2 hrs waiting to get out of Paki phone line hell. Go Phone’s value isn’t bad at all as long as you don’t expect the world from it.

Hello al… I got a new phone from my adult children for mothers day! well this sunday i tried to turn it on/ i’ll be darned I can NOT fine the Phone Number any where! I tried to call customer service and they are closed. see my t-moible act has 24 hrs serivce!but not great area phone service where i live.I think I might be able to live that and just put this darn thing in the draw! why do i want to go to a service where I can only get help sometimes? I just think it’s a bit odd/ this phone can show you everything BUT YOUR NEW NUMBER!In all fairness it did say it to me very fast the number however I had no pen and was not ready for that there also was no warning/no replay nowhere to see it Hello some of us Baby boomers need a replay! oh why bother.

Customer service doesn’t understand or speak English properly. Refill cards don’t work. AT&T said it wasn’t activated. Returned to store. Store issued new card and activated it. AT&T still said it was not activated. Store manager was on the phone with AT&T for 30 minutes and could not resolve issue. Store refunded cost of refill card. Now I have a worthless phone that can’t be refilled. Moving on to a different cell phone provider.

anyone have any experience with the new LQ Thrive smartphone. I read in two reviews that the data connection is very expensive. One man noted he used up 100MB in 30 minutes. Best Buy has the phone prived for $179, but several online retaliers have it at $149 already.

Have had a go phone for 10 years & have liked it in the past (cingular) …BUT the last 3 months they have started charging me a $1.10 many times lately for incoming calls that i didnt answer…& now they wont pay back the monies they have taken for me NOT using the phone…they say it’s the thing to come… get a 10 cent a min. package…their NUTS… time for a new carrier

Hi there, I have one question: why US carriers don’t allow international roaming to their prepaid phones?? It’s not a technical issue because all european carriers have been offering it for more than 10 years (it is expensive though, but you have the choice to use it or not) and it is impossible to make a call with negative balance. I asked once att customer service but they just answered that there is no international roaming on prepaid phones while I was asking for the reasons behind. I am just curious Blues Skies

A lot of dropped calls with the $75.00 data plan…

Using iPhone 4 with $2 a day + a 500mb data package for $25 a month, no problems at all!

I put $25.00 in my account 2/8/2011 My son is the only one who calls me on my cell and that has been maybe 3times in the last 10 weeks and it only amounts to not even three dollars a call. I would like to know where the rest of the money wen

quiero actibar un selular que meregalaron

First of John and Mary, I believe that you are both on the AT&T payroll because I find it hard to believe that anyone would pay as much as this service costs to get such horrible reception and customer service. I deciced to pay a little extra for my service because I was promised coverage and a higher quality of service. Yeah, right… The only thing I actually got out of using this service was a headache. To others who said that the customer service reps are not knowledgable- amen to that. I think I knew more about their network and the phone I had than they did… Funny how I am now on a plan that costs about half as much and have tons more features and actually have network coverage.

I had purchased a LG Prime go phone which was stolen. I went to an ATT store and purchased a less expensive phone but then decided that I wanted to upgrade to the phone that had been stolen. Well, I had a couple of issues with the phone and account but was fortunate to reach a young lady named Lisa at ATT and she had the knowledge to assist me with technical issues that I had on one of the phones and got the other account to gove me the 15.00 air time that should have been given to me at the store. My family always had ATT and when I moved out on my own at the age of 20, I stayed with ATT and it is people like Lisa that always gets the job done and the fact that you can reach tech support 24/7. Thanks again Lisa. You are the best tech person and I hope if I ever need tech support that I can reach you again. Also, I love the LG Prime phone. It is so easy to get used to the many settings and features offered to you. I also purchased a Samsung phone which I did not know how to use but again with the tech support I received from Lisa I am sure that I will come to enjoy that go phone as well. Mary Walsh

I’ve had GoPhone service for over 3 years now. I only use my phone really for work calls and friends/family. I typically get the text packages as well for $4.99 for 200 messages a month, which is ideal for me and they roll over if I add more messages. I really like AT&T because I get full service anywhere in my house, Verizon and T-Mobile get very poor service if any at all in my house. I used to not like the prices because it used to be 25 cents per minute, but now they’ve dropped it to 10 cents a minute with no daily fee which is very reasonable. I have saved so much money and stress going with a non-contract phone. There have been times where I didn’t use my phone for over a month while out of the country and my number was still saved for me with no balance on it. I highly recommend AT&T GoPhone for anyone that just needs a phone to calls here and there and lightly text. So please take advice from someone who has used the service for over 3 years with the same number and no problems.

AT&T online coverage map shows best coverage service in zip code 85547. There is no coverage. They are working on it and may take 2 years!!!

What a piece of c-r-a-p! I can’t register my phone online to activate it, I can’t get the phone to transfer me to the mobile center to activate it! STAY AWAY!!! JUNK JUNK JUNK. SCREW AT & T!!!

What ever you do dont think ATT knows the meaning of UNLIMITED because they don’t! If you talk alot, utilize confrence calling, call forwarding,or call free chatlines, they will take what ever money on your account and shut you service off. Even if your on prepaid (gophone) service and you have paid for that months service and you have ANY OTHER MONEY ON YOUR PHONE they will take all of it! Thats right TAKE not refund! DONT GO WITH ATT! ATT is only unlimited untill you use there service UNLIMITEDLY! PS ATT wasn’t always like that from my experience. Be advised it dosnt matter if you’ve been with ATT for years. Ever since ATT brought T-Moble the reception has be HORRIBLE and now with ATT’s ever changing definition of UNLIMITED SERVICE who needs the problems. ATT is not cheap therefore they should give their customers no problems!

i wish i could give 0 stars.

i just got a GoPhone and I cant find out what the number is its notin the menu or anything!!!!!!!11 customer service says call 411 not 611 but 411 askes for the number!!!!!!! I hate At&t the worst phone service possible!!!!!!!!!!!!

have had alot of problems with randomly dropped callls, but other than that no complaints

GP038: The activation has taken longer than normal. Please try again later.

ok heres the deal ive tried to make a payment for my phone that i got from christmas. to only find out that not only i cant make a payment. but someone changed my socaol so i cant even login or even my phone now. when i called tech they were ignoreant of what i was teling them. so i havr to ask is everyone at at&t gophone know thier jobs? or do they have to work hard at being stupid. i dont think i will EVER do any more business with ignorant collection of idiots at at&t again>>

I’ve been with AT&T’s prepaid plan for about 2 years, before switching to Tracfone. Why did I switch? Because I needed to find another plan that was more beneficial.

Poor product/Poor Customer Service – phone died within 6 months – and I hardly ever use it. Dealing with Customer Service/Warranty Dept. was painful – I was put on hold for 1/2 hour at a time, transferred multiple times (so I had to have the same conversation over & over again), interracted w/offshore customer service rep who read entirely from a script & got flustered when I asked questions. She often talked over me, which was really frustrating. They charged me $14.95 to ship a new phone to replace the defective one. They also told me that if they felt I damaged the phone, I would be charged an additional $65. I don’t think the phone even cost me that much. The replacement phone sent is a refurbished model – not even a new one, and they don’t offer a one-year warranty on the refurbished model, so I have the sneaking suspicion I’ll be back in the same situation in the very near future. The only reason I’m doing this is because I have $50 left on the phone. As far as day to day usage goes, it’s not a great phone. Texting is a pain, it’s not user friendly & you get charged when you receive spam-calls.

Zero Stars. I have tried for hours at a time to talk to ATT live but the robot keeps repeating my number wrong, and “she” added $66 that I did not ask for, gave me a case# so quickly I could not copy it down, and only then said it had to be used by June. I am leaving the country March 31. I just wanted about $15 put on it. I have no recourse. When I tried to get through on ATT internet, it did not recognize my code. Why? It changed my code without me asking. So I tried again putting in my number where it asked for a number or a password. It won’t accept my number. I finally called 1 800 call att. They gave me two different numbers for GO phone, both of which have been discontinued. The phone I have is the most difficult, unpredictable phone I have ever owned and I have trouble calling home. I am not an idiot. I am a journalist/author. This is all so unfair. I have never felt so used by a supposedly respected company. I’ll use this for the next week and then bin it – and ATT. The success of most huge companies began by caring for individuals. I remember 20 years ago when ATT was the best. No more. I have struggled with this for a year. End

Too bad there isn’t an option to put zero stars or even negative 10 stars. This is the worst prepaid phone I have ever used. For example – when I make any call I have and echo no matter when I say something I hear myself say it again. It does not matter where you are or how many bars you have. The scrolling is a joke you should plan on hitting the exit button to go back and try again many, many times. As for the internet that is reason I am dropping this phone forever. I did not pay for the 200mb usage I figured having $15.00 dollars on my account should be enough to pay for whatever I needed from the internet because after all they say they only charge you one cent per kilobyte. Let me give you and example of bad the internet is. I paid for a $2.99 subscription to Chronicles of Narnia which was a 900kb download should be $9.00 right WRONG! With full bars I lost connection when only at 300kb ok try again. Again I lost connection at 300kb which should be a $6.00 charge right? nope the phone charged me $9 so I had six dollars left. Ok no problem I put another 20 dollars in my account on payday. So I tried to download the game again, again it cut me off after 300kb and charged me $5 so because I am stubbron and I had all ready invested so much into this I tried again this time it cut me off at around 900kb about 10 kb’s to go before I was done downloading the game and able to play and guess what it charged me $15.00 for it so now I had paid $35.00 for absolutley nothing. So of course I called customer care when I finally got through (it took me a couple of tries) an east indian fellow got on the other end and told me his name was louie and how could he help me. I told him I wanted my money back for the games I did not recieve or at the very least enough kb to make sure I could download the game. He told me that the only thing he could do for me was give me one dollar back as that was policy. I of course asked to speak to the supervisor who not once got on the phone to speak to me. After much cajoling on my part I finally was told that they would give me $8.00 back and that was it. Was I upset you bet I had just been informed that I was going to have $28.00 stolen from me and I had better be happy with it because usually they only give back one dollar. So ok I decided to use this money to buy a license for one of the games that come with the phone World Series of Poker: Texas Holdem. I tried to purchase the unlimted license multiple times none of which ever went through this left me with about $6.00 finally I tried to buy the $2.99 subscription license which went through or at least that is what the phone told me. After I had bought the license the phone told me to exit the browser and have fun playing the game. So I did this. The game did not work and kept askin me to upgrade and purchase the license. So I reset the phone, still didn’t work, I tried to get back online to see if I could download my new purchase and found that the phone had charged me $6.00 for my $2.99 game. so now I had spent alot of time and money and had recieved nothing at all for my efforts. What I am saying is simple DO NOT BUY THIS PHONE! I have had flip phones that work better charge less and actually give you what you paid for. There are multiple other issues with this phone which I will not go into here, but listen to me this phone is a scam and a complete rip off I am going to try to retrieve some losses tomorrow but I doubt they will be honorable. Again take my advice and stay far away from this horrible device.

I hate that I pay for the least amount of minutes that is allowed and I never use them all. But to have the un-used minutes rolled over each month I have to purchase more minutes. It sucks I can’t just use the minutes I’ve paid for then buy more when I’m ready. Unfortunetly it’s still the cheapest plan I can find. Frustrating.

I only have at&t because nothing else works in my area. I hate that they start sending out reminders to renew the plan a month before its due. The reason is that you lose any time already paid for from your previous plan if you do this early, its a scam. I hate the fact that here in the USA we all pay both ways on cell phones, in my native UK we pay for calls we make, not calls others make to us. It just shows the greed of the companies here and the fools we are for paying them.

Best coverage in Rhode Island.

AT&T Go Phone prepaid is the way to go, not only do they have much better coverage than T-Mobile in Rhode Island, as Eden said, but they are CHEAPER. AT&T only charges 20 cents for international texts to Philippines, while T-Mobile charged 35 cents. AT&T offers features like 200 texts for just $4.99 and international texts are included. So I pay only $5 per month to send and receive close to 200 texts, where it would have been 20 cents each ($40), without the text feature. Also, a tip, only add the text feature when you refill your phone (I refill for $25 and it’s good for three months) so the $4.99 is taken from your current balance, and not charged as a additional fee. If you don’t use your phone often but like to text often, AT&T Go Phone prepaid is for you.

I am exasperated with AT and T. I set up my billing for the same day each month for automatic withdrawal. They seem to either shut the phone off every month or charge the account a week early. I can’t seem to talk to anyone that has beyond an 8th grae education and get different answers each month. I have had this service 11 months and have had issues ll but 2 months. If you are thinking about AT and T go phone, I would shop another company.

Way too expensive… I just changed my number over to Fuzion Mobile and now only pay 39.95 for unlimited talk and texting and I can talk to a real person instantly. Great customer service and saves me money

ok heres the deal ive tried to make a payment for my phone that i got from christmas. to only find out that not only i cant make a payment. but someone changed my socaol so i cant even login or even my phone now. when i called tech they were ignoreant of what i was teling them. so i havr to ask is everyone at at&t gophone know thier jobs? or do they have to work hard at being stupid. i dont think i will EVER do any more business with ignorant collection of idiots at at&t again

I have the gophone and 10 cents a minute plan. I put $100 prepaid card on it and the phone is active for a whole year. That’s more minutes than I will use in a year and if for some reason I need more, I can always add them. The service is great and I actually get a signal in my house. Verizon is the only other carrier with a signal I can get inside my house and their prepay plan costs a lot more. I tried net10 before the gophone and had horrible problems dealing with their customer service, so at&t’s customer service is a dream comparatively. Assuming at&t has a good signal in your area and you are someone who doesn’t use the phone much, I would definitely recommend the gophone. If you are someone who lives on your phone or feels the need to text 1000 messages a day then a prepaid phone is not the the correct plan for you.

Phone is disabled after 60 days if you don’t use/recharge minutes. AT&T will not re-activate the phone even if you call, the phone has to be thrown to the garbage. So no use if you want to have a phone for family/visitors…

I’ve had four phones with the company and each one stopped working between 2-3 months. Either it wouldn’t turn on or you couldn’t use the touch screen. I was very annoyed by customer service. Something about me telling them not to send the new phone to my billing address and if they could send it to where I was. Most have been too tough for them to understand. I wasn’t happy with the price but I can say I never dropped a call. After my last issue with my phone and customer service. I am not going to use their service again.

Besides the fact that: –AT&T plans are more expensive than other carriers and –I have almost zero reception at home (in Los Angeles) and –dropped calls in the middle of NYC

I recorded my encounter with AT&T and their shitty phone service….it is quite funny

The service is incredibly expensive ($30 per month for one ten second call per day plus ten cents per minute for anything after that, and the company lies about the charges. I just added a $25 card that is supposed to also add 90 days, and no days were added. They both steal and lie.

Stay away from the AT&T prepaid phone cards. Although they claim they are rechargeable it is a hassle to do this and they force you to buy another prepaid card in turn, AT&T keeps the unused money because they don’t transfer the balance to the new prepaid card. Try to speak to a rep. who is unable to communicate in English and are based in India or the Philippines. A company that boasts to be up to par in technology doesn’t have the facility to do this simple transfer. So glad AT&T is no longer a monopoly, I remember years ago when we had no choice but now we can choose and report them. If you need prepaid phone cards I recommend Kroger they are sold at Smith’s supermarkets.

I love my new Go Phone!! The $2 a day unlimited talk and text is perfect for me. If you don’t use it, you don’t pay for that day. And the biggest bonus for a me is the 3 month rollover. If you don’t use your balance it stays on there for 3 months. That is strong for a prepay phone, and when I do use it I can talk and text all day long for $2. I coudn’t be happier!!

I have not had a single issue with my phone! I have a refurbished Pantec Pursuit and use the $2.00 a day plan. Dont use it, dont pay. Use it all day, for talk and text, $2.00. I did use it to check email but since all email today has pics of some type in them, I dont check anymore. Pics and Internet is extremely expensive. Downloads like wall papers and such are over priced too, but thats how ATT makes money! Nothing is free anymore

We bought a phone in Nov and put 15 on it for my 8 year old in case of emergency which we have (thankfully) never had. Today is Feb 12th and my phone shows $0. I was told your minutes expire (dissappear) if you don’t keep putting at least $15 on it. When I asked if it makes sense to them that the phone is basically $15 a month I was told that this is the way all prepaids work. it isn’t. Also, I can’t sell the phone because they will deactivate the sim card after another month of not feeding it $15. f- at&t and their policy of not giving a crap about the customer.

I got my Nokia GoPhone about a month and a half ago, and I had no problems…UNTIL Superbowl Sunday….around 7:00/7:30 my phone said “no service” and we couldn’t figure out why….well the following night it STILL wasn’t working and my brother came into town to see what was going on since someone who was NOT ME was answering my phone…well apparently AT&T saw it fit to reassign my phone number to someone else! Mind you, I STILL had money on my account and I last used the phone roughly 10-15 minutes before they reassigned MY number! So I called AT&T from my brothers phone and their excuse?

yes i had paid for a go phone two tymes in i didnt get it yet whats the hold up is.

My nephew uses a gophone and needed ATT minutes refill card. The numbers came off the card when we peeled off the tape. The store won’t replace the card, as the money is IN the card. Called ATT support, NO HELP AT ALL. Guess now I will have to drive 50 miles to nearest town where there is an ATT store and hope for the best. I think I’m out 60 bucks. I have a real cell phone through US Cellular, think I might add my nephew to my plan, ATT isn’t impressing me in the slightest.

Just started using gophone and i like it 10 cents a min. and no daily fee is nice. And as long as you pay on time everything roles over.

I have personally not had any issues with AT&T’s service with my GoPhones. I am one of those people that doesn’t use my cell phone for much more than important or emergency calls, and a $15 card will last me for the 2 month duration it lasts. I’ve never had a dropped call, except for a couple of times when the battery was almost dead, and the calls are always clear. Coverage is excellent, and I always have at least 3 bars in any given location I go.

I had an LG Neon Go Phone and it got stolen, the only bad thing that I can honestly say is that it didn’t have a tracking device so it is gone for good. I really like the Go Phone but unfortunately I can’t find one anymore except online for like $80.00. If you call the customer representative at 611 on your go phone you can have them put you on a $2:00 a day plan and that covers everything unlimited text, talk and web. So for $60.00 a month you can get everything and I am from a very small town in South Eastern Ky. and coverage from Appalachian wireless isn’t very good. When I was on their plan I was paying almost double for it and my coverage wasn’t very good either. My calls always ended up getting dropped. With the tracphone you are charged 30 seconds a text and 1 minute for a voicemail. So really if you go with a Go Phone your best bet is the $2.00 a day plan.

I had A old go phone and the battery died so Iweny to the Athens,GA store and purhase a new one.I am old and do not unstand all the new things that the new ones does. so I ask one of the men at the store to block everthing but leave it so I could call out and get calls.They said that it could not be done and laughed.he was real rude. so as soon as I can find another company I will scrap this crap you call a phone. Thank Charles Nelms 706-788-2618

They nickel and dime you to death. For example: if your call is incomplete, that is, the other party won’t answer or you give up, you will still be charged for 1 minute. I yet to see where they disclose that little gem. But more insidious is that the text messaging can drain your entire account and you can’t do anything about it. Here is what happened: a friend of mine got one of those smart phones and and then downloaded an app which contained some kind of virus. The virus went through his address book and started to sent thousands of text messages to the numbers it found, including mine. I start getting the messages, and there was no way to stop them coming until they totally drained my account. Eighty bucks went poof! It can happen to you too! The only way to prevent it is to block all text messages. Good job AT&T!

AT&T Go Phone service, which I’ve been using for almost a year now, seems fine. I do notice more dropped calls than when I was with T-Mobile, but have generally told myself that the spotty-ish service was more than made up for by the cheapness of the non-contract service. My husband and I can talk to each other for free, and even factoring in all the other calls we make, we are still spending considerably less than we did with T-Mobile, and Verizon before that.

I use the $2 a day service which is pretty good except for the bogus tel calls every day to make you answer and get charged the $2 a day fee. Every morning around 8.30 and if I don’t answer again around 11.30 I get emergency calls looking for some obscure named person or from my contact list but when I call my friends they tell me they made no such phone call! Do not appreciate the whole emergency phone call BS as if I did have an emergency call, I would no longer answer. Can never tell if I have a real phone call or not! Not cool AT&T!

Hello I put credits on my phone on 04 January, and not the credits came on the phone. I put 15 dollars and my number is 225-276-9231. I bought at the Mall of Louisiana (Baton Rouge), with the store of AT & T. What can you do?

I have had AT&T GoPhone for about 3+ years now. I started out with the 10 cent a minute plan. With that plan it cost an additional $1 per day service charge for every day you use it. The plans have now changed. It now costs just $2 per day for unlimited talk & text. No daily service charge with this plan. It is a great plan for me. It is not the cheapest but it is acceptable and better than the 10c/min + $1/day svc charge.

The AT&T service was originally Cingcular Pay as you go and I liked it. Since AT&T bought it the fee structure has down graded to the point it is no longer acceptable. They have changed the service plan to a limited structure and keep adding fees for every little piece of the service. They charge your phone even when you don’t use the service. They charge for unsolicited calls you reject. I’m looking for a new service and I have two phones. Good bye AT&T.

Horrible. I would NEVER recommend ATT (go phone or any service through ATT). They took my money, sent an e-mail saying I did not have enough money in my acct (holiday) therefore I had no phone service. I paid again (another $25) and still no service. I checked w/my bank today and ATT DID take $25 from my acct. both times yet told me I lacked funds. When I spoke w/ATT rep. I was told I was on the $60 unlimited talk and text. That is not what I paid for I paid $25 for the minute plan. ATT rep., in Dec. 2010, decided (on my behalf and without my knowledge, let alone, permission)to enroll me in the unlimited talk and text package. So when I called to purchase minutes and I verified $25 for the minuted plan, ATT felt they had the right to over-ride my authority and my bank acct. Oh they did turn on my phone after I told them I NEVER enrolled in any plan and transfered me to a rep so that the additional $25 could be reinbursed to me however, before I could even speak with the rep. ATT disconnected the call, twice. Most shameful company. Would NOT recommed this company.

San Bruno Town Center,1206 El Camino Real, San Bruno, California

For day to day use, I have had few problems with AT&T prepaid sim card. However, when I went to visit my hometown in central Illinois, I did not have service the entire time as well as having intermittent service on the highways between North Carolina and Illinois. Also, I have had problems with texts not sending when I have reception and no reason for them not to send. I have had my phone for 3 years back in the UK and have never had any problems on the Virgin Mobile UK prepaid plan. Will be using another prepaaid service when I visit the states again.

Sorry, this isn’t going to get me to switch from Tracfone which allows me to double my minutes by buying a card, I saved 500 dollars last year and this doesn’t seem much cheaper than their contract service.

bought the go phone for my daughter. for anyone who doesn’t use it very much it is a great inexpensive way to go.BOUGHT THE $100.00 CARD THAT IS GOOD FOR 1 YEAR… THAT IS ONLY $8.00 A MONTH. WELL WORTH IT. TOOK THE 10 CENTS A MINUTE PLAN AND THERE IS NO DAILY SERVICE CHARGE FOR THAT ANYMORE.ALSO HAD EXCELLENT SERVICE WITH THEM HELPING ME SET UP THE GO PHONE AND HAD NO TROUBLE CONNECTING TO A REP.

i think at&t should get the plan that straight talk has $40 or $45 a month. i would get my 4 kids an me all at&t phones. they have tracfone an i have at&t. i like at&t phone styles better. they would get alot of people switching.

why not go to walmart and get the straight talk unlimited talk and text for 45 dollar makes more sense

I purchased a gophone because the deal sounded good, well its not. What att does not tell you when you buy a gophone is that gophones work on far lesser towers and they will always tell you it is the phone that’s the problem not the service. Well I finally got an honest customer service person and they told me all kinds of stuff about att. It was really an eye opener. When I asked how were they getting away with telling me all this they told me “I’m quitting anyway, so let em fire me”. They are way more expensive for the same service other companies give and the customer service is lousy. Come on att do you really think we are that stupid? The gophones are junk too, I agree with one of these other reviews on this issue. Att used to be the standard in communication, not any more. Finally what 97% of all Americans are they speaking of when they say they cover 97% of us all? Must be all the other people I don’t call or try to call, I’m switching.

i bought the samsung A177 almost a year ago and ive had no prombelms w/ it. i load my $60 dollars on their every months and it works jus fine txtin talkin&i use these services very often so if it was able to withstand my usage it must be durable.The only things i didn’t like was the pricey plan choice 4 $60 you really dont get ur monies worth judging by competitor prices. also the phone charges for internet, which is fine but alot of the games are connecting to the internet so even if you buy the games you’ll still have 2 pay for the games each time you use it, which made me kinda sad..:(overall though its a really nice reliable phone w/ pretty gud service&customer service, its not perfect but what phone is.

customer service is very poor and lakcing, they mainly read a script and know nothing else. had one guy ask me if i had a dial tone? uh……. than there standby excuse of a poor tower signal or something just to get you off there backs is common excuse. very slow network. consumer reports also confirms there the worst