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i just got the go phone service..and i like my .25c plan.. i wonder if i get the $1 plan, if i use text messages than would ATT charge me the $1 perday ? i know they charge it for voice mail, but dont really know about text messages, and i got the $10 bundles. can some one answer my question please.. thanks

i lovee att because when i had it (and still do) i got a whoke week of coverage free with the go phone plan! it was so cool! i could do what ever i wanted and i had no minutes! they make this mistake alot so if you go with att the best plan ever!! you might just get luckyy!!

Personally I’m not happy with GoPhone. While I understand that I didn’t get a texting plan where it would be cheaper to text, I cannot excuse the sluggishness of text messages in general. Even if my phone’s on for a good period of time I would receive messages hours after I’d get them. Also GoPhone does not offer services in areas where I need them but for most places that I’ve traveled to it’s fine and have never experienced a dropped call. It’s very easy to put money in your account by going to an AT&T kiosk, store or Radio Shack. I would recommend that any new GoPhoners set up an account online (https://www.paygonline.com/websc/index.jsp) to monitor when your minutes expire and when your phone ultimately gets cancelled. I would suggest also that you look at the plans to see which is right for you. My service was the $1 a day plan but you should only get charged that for voice calls (which includes voicemail) and 1-800 number’s in my experience do not count as free either. All in all, it’s not horrible but my needs require something a little better than GoPhone. But hey, what doesn’t work for me might work for you.

TERRIBLE Customer Service! If I could, I would give AT&T GoPhone ZERO stars! I have been a GoPhone customer for 5 years. At first I liked the service — the deals weren’t too bad for prepaid, and I’ve never liked the idea of a contract, so it worked for me. Now, the rate plans aren’t worth much, and customer service is a joke! I just spent over an hour and a half on the phone with “customer service” because I had used AT&T’s automated voice system to change my rate plan to a lower amount, yet the next time my credit card was charged, I was charged the higher amount. My call to customer service felt like I was Alice in Wonderland — the five technicians I spoke to kept twisting my words, telling me that I never had changed rate plans, and trying to insinuate that I was calling to change rate plans that day. They were rude and mocked me when I asked them to repeat information because they were speaking too quickly and were hard to understand. I got transferred between “customer service” and “payments” departments three times, and at it seemed as if many of the “transfers” were a way to get rid of me rather than help me resolve the issue. DO NOT go with AT&T, especially if you are considering prepaid! The customer service is the worst of the worst! I am currently looking for another wireless provider. Customer service is very important to me, and I’ve had it with AT&T!

I have had an AT&T prepaid phone for about 4 years now and I just love it. And I have no problem adding minutes online.

I was going to order an AT&T go phone but after reading some of these reviews about this company I also checked out there minutes @ virgin mobile a $50.00 refill card will get you a 1000 minutes I’m going VM.Period.

I do not really know how at@t prepaid services work but anywhere you go we will encounter problem. Whether it’s postpad(with contract) or prepaid. it’s just a matter of us knowing the terms and condition as well as clarifying plans you are into. Ask if you do not understand. At the end of the day, it’s our responsibiloty too.

ATT pay as you go makes it very difficult to load $ on line using credit card. they call you back in about 1 1/2 hrs, ask for various confirmation including last 4 digits of SS – generates obnoxious questions including verify the county name of an address I lived at 20 yrs ago and the make/model of a car i owned 10 yrs ago. lucky i remembered. seems they make it hard to give him my business and money. oh, and it took over 45 min on the phone with rude people that kept passing me to the next dept.

My complaint is long but hopefully it will caution others. While on a trip my Nokia phone provided with my sign up for the Go Phone prepaid service failed. It was still under warranty. I stopped at the next available AT&T store (Not a contract provider but an AT&T store. They verified that it was not working. they could not provide me with a replacement because all warranty work is provided remotely. My only choice to continue service was to purchase another phone. they did atleast advise me that if I got throught the repolacement prociess in 30 days I could return the phone and get my money back.

I signed up with Cingular before AT&T bought them out. I buy $25 worth of minutes every 3 months. I have never used all my minutes but this is coming to a close now that they have implemented the $1 cell to cell. Now my minutes will be gone in 25 days if I were to use it every day (which I don’t). I mainly got a cell phone to carry in the car in case I had trouble. And I use it to make long distance calls. I don’t make many LD calls. I resent being charged if I call and nobody answers. I resent being charged if I check missed calls. I liked the old way. Don’t like the new way. So I just turn my phone off during the week, turn it on on Saturday to make any calls I need to make.

ATT Prepaid sucks! It’s nothing but a rip off. 1.00 a day, please, you can talk longer on a pay phone. I am so sorry I ever purchased a to go phone. I don’t know if any of you noticed, but att really tries to push it sales of the go phone…you know why? because it is “quick” money maker for the company. Hey guys, look up “NET10” it’s a prepaid phine also. this phone is excellent. All the others can go to hell!

I too have experienced the $1 per day useage charge, which was not part of the agreement when I purchased my pay as you go phone. Thus I will no longer be purchasing minutes for this phone,and will be looking for a new provider. ATT appears to treat its customers like congress. Once they get their foot in the door, they will crap on your carpet.

The cool thing about AT&T Go Phone is that you get to use the AT&T 3G network (where available) on the phone of your choice (AT&T or unlocked GSM). On the other hand, if you don’t plan to use data, there is no point to using Go Phone. Rates are high, and customer service is not exactly the best, although it it still better than Tracfone’s.

I wrote a review earlier that gave three stars to the service, but wrongly criticizing AT&T for the omissions and lack of clear direction on phone functions in the Nokia User Manual. My error: the fault is Nokia’s. However, I did buy the phone at an AT&T store – either AT&T should insist on a better manual or its sales representatives should be prepared to help a new user to understand how to access the phone and to exercise the service’s features.

I agree with Dave – I just got back to Seattle after a few manths and am very upset by the 1$ daily access fee. Go for it Dave. I am with you all the way. Just pure Greed from AT & T. They are just Manipulating the Public. AT & T sucks.

I HATE AT&T! IT SUCKS! I went to look to see what games they had for me to buy. I didn’t buy anything but when I got off of the site, they charged me 23 cents! I didn’t do anything! Sometimes I would accidentally press the media net button and would quickly get off of it and they charged me 20 cents! I didn’t even talk over a minute and they charged me $1.10! That is rediculous! People if you have any brains DO NOT GET AT&T! YOU WILL REGRET IT ALOT!!!!!!!! I only had AT&T for 2 days. The WORST mistake of my life to get it!

Bad customer service, very rude, they will not help you when your number is haunted by creditors (my feeling is they are [ATT] those creditors) try to call you so that your prepaid minute must be used up quickly, and you will end up spend more money for them, very devious devilling company, should never use their service. Very sorry, but now I am done and out of their dirty business.

Beware the huge ATT Wireless Rip-Off!

ATT prepaid is decent, not great. If you have a 3G capable device like a Blackberry Storm, Nokia e71, OR iPhone it doesn’t make much sense to go with a prepaid plan. I have a Nokia e71 I bought new because I don’t like 2-year cell phone contracts and honestly wished now I would have just went with the 2-year contract with unlimited data. There isn’t much I can really do, if you have a prepaid plan forget about surfing the web at 1 cent/kb (costs you about $6-$10 just to email one photo depending on size). So if you have a simple cell phone just for emergencies and only talk on it about 10 minutes a week than prepaid is the way to go, if you have a more sophisticated phone want to do a little more than talk a few minutes per week on it, the prepaid plans are nothing but traps to get you into a more expensive monthly text/data/voice plan which combined range anywhere from $70-$100 per month. Boost mobile and Verizon seem to offer way more budget friendly options than ATT overall.

i super love AT&T. THEY ARE THE BEST!

Here’s the bottom line….. Read thoroughly and understand the Terms of Service on the ATT Web site for both Pay As You Go” and “Pick Your Plan” versions of the GoPhone before doing this. A customer’s ignorance of the terms does not mean the company’s customer service is necessarily bad – there may be nothing they can do for you. (I personally think that Pay As You Go has ridiculous terms and I would never do it – Note that I have Pick Your Plan). If you decide to get one of these phones I would find a knowledgeable salesperson at a standalone ATT Store to set things up and function as your customer service person in case you have any problems.”

Tip for viewing phone call details on ATT GoPhone Web site. When reviewing calls you clik the “info” link by a call and instead of displaying info it takes you back to a login screen. I have found if you highlight the entire data section and then paste it into Word, you can see the entire call information including the numbers called, time of call, where called, etc.

My contract with AT&T is over and I’m going on a month to month basis. I came here to decide it I want to get a pay as you go plan, or whatever it’s called. After seeing these reviews, I’m NOT going to. I think I’ll check Verizon or some other company. In fact, I think I’ll get a Tracfone! Thank all of you who sent in your ratings. 🙂

I ordered a go phone and was charged twice on the online ordering of at&t. I was notified the next day that there was a problem with my order, and to contact a number, I did so and got the run around for over 4 hours and when i thought it was resolved it wasn’t, they charged me 4 times for one phone of 16.00, and the order was for 10.65, I waited on line for an hour to speak to a manager, and never got through, I finally hung up. the next day i get a call from a supervisor, she to was dismayed at the problems I was encountering, she assured me she would take care of it and get me my phone and refund all moneies I was over charged, and give me free service, well guess what, the matter isn’t resolved and i haven’t got my phone. I think the company has become another monopoply again and the government needs to step in and shut them down, they have gotten too big for their own good.

Does anyone have a problem with Pick your Plan” (my experience with ATT Go Phone) or is everyone’s problem almost always with the “Pay As You Go” form of the ATT Go Phone. This is the one recurring theme that I seem to see here. Could be an important difference.”

The service area is fine I have good signal and have never had a dropped call so in that respect this phone is great. I use the 1$ mobile to mobile and the price seems to go farther than most prepaid plans. My neg feedback is due to customer service, try emailing or using the chat, I have and I am redirected to resign into my account they should stipulate chat for att customers holding a contract. I bought this phone and purchased the 15 dollar card thinking it was the 25$, the phone advertises a 10$ bonus if you purchase 25$ within 7 days of purchase well they would not return the card I bought at the store so I added that and an additional 15$ to my account thinking I would get the 10$ bonus. I finally got a hold of customer service using the 1800 number and getting redirected yet again, (I had to dial 0 to get the operator) when I finally reached the right person she just replied by saying you have to purchase a 25$ card that two 15$ cards even though they were purchased the same day will not work. I would have hung up and dropped this since it is only a 10$ bonus but I feel cheated and that alone can tarnish a companies name I do not even want to use this phone and if anyone asks me I would more than likely refer them to another provider.

Annie – you should read Tracfone reviews. I think you will change your mind shortly after 🙂

I would actually give it 0 stars The customer service reps disconnected from me 4 times when I was trying to get help setting up voice mail. Why this was complicated I am not sure. I could not understand tthem when they spoke to me and the quality of the reception was awful i.e. I could hardly hear them when they spoke to me.

Wow, AT&T kept slipping in new charges – they changed the phone service without notice, and the customer service is rude.

I went to AT& T because I used to have one when I worked at Radio Shack. I wanted a PrePaid because I did not want anything special. But, what kept happening was I wound up on websites that asked me to fill out my cell phone in order to take a IQ test. That was the test. LOL. Then I was charged 6.99 by one site and 19.99 by another and it wiped out my entire fund that I had for calling. Somehow I had people texting me and everytime I was charged. I am really upset by all of the BS. All I want is a simple phone, that has a alarm in it, and not something that I will accidently get on the internet and be charged. I am now looking for another company and another phone unless I can go back to my old Motorola phone with the new company.

This is so sick nasty y’all!!!

Archie bunker once referred to at&t as american thugs and thieves”! NO truer words have ever been spoken!”

I think you will find answers to most of your questions and criticisms here:

Nobody answers when try to phone ATT store, and when I try the online phone, I cannot understand the person who is trying to help me. I want to upgrade my phone, but cannot get anyone to help me!only give in NO STARS

The cost if far above other companys and even if you do the prepaid monthly the cost are not worth the minutes you get. I love att coverage but the plans make it a bad choice.

AWFUL Don’t do it. They are very sleazy! They charge you 1$ EVERDAY in addition to your calls.NO STARS!

I wish I could give them an absolute zero rating. ATT is the WORSE in the country. Ridiculous fees, overcharging, and hideous service. Switch to Tracphone, it’s cheaper, easier to figure out and has better service.

I opened a Pay-as You go account with ATT yesterday,I pay 3 dollars for the day I use it, unlimited talk,I think that pretty good! Now the bad…ATT customer service is SHIT! I fought with 3 different people for about an hour over a 3 dollar charge,I didn’t think was fair. Here the story,I was wanting to set up my voicemail and on the ATT site it says to hold the 1 button down and it will go to prompts to set it up..well I did that as instructed and ATT charged me 3 dollars for the day and this was at 7pm! I called them and told them I was just setting up the account per ATT instructions and NOT accesses my voice mail because it was not even working at that point! Well..they said they were sorry and couldn’t do anything..BULLSHIT,I spoke to 3 supervisors and told them I have ALL night to argue this..they told me I should have used my landline phone to set the voice mail up so I would not get the 3 dollar dailey charge..but here’s the catch, I told them..ATT DOES NOT TELL YOU ON THEIR SITE YOU CAN DO IT THAT WAY! After a long battle they refunded my 3 dollars to my account after the 2 preveous so called supervisors said it could not be done! BE AWARE!

Correction of above….. should read $0.133/min and NOT $0.15/min.

I have Go-phone Pick Your Plan 300 min since 4/09. Signed up at ATT store and sales person set up an unlocked Motorola K1 KRAZR I already had with a new sim card/phone number. Plan cost $39.99 ($44.04 after all surcharges) charged to my credit card at the beginning of each cell phone service month. I can call/be called by/speak with anyone with ATT wireless, anytime for free (up to 500 minutes total). Sat/Sun are free to anyone (up to 500 min total). Daytime calls during the week to non-ATT people are billed at $0.15/min in 1 minute increments starting when the dialed number begins to ring (but no charge if no answer – but getting someone’s voice mail counts as an answer). Long distance is free except for $0.15/min for daytime calls to non-ATT people during the week. I specifically disabled sending/receiving text messages. I rolled over $32.00 after the first month, as I primarily speak to people with ATT during the day and I save the rest for nights/weekends. After I have accumulated nearly $250 (the limit) in roll-over, I plan to take the $3.99/month International Calling Plan and let my wife use up the accumulated rollover calling her parents in Ukraine. Only thing I don’t like about this account is that checking your own voice mail is $0.15/min if you do it from your cell phone. Checking your voice mail from a land line does not cost anything. Go figure. Note that I have not been charged $1/day. I was charged a E911 fee during the middle of the month ($0.50 in Indiana is deducted from my balance) as stated in the go-phone program description. I have had no surprises so far (other than the voicemail from my phone charge) and have had no need to contact ATT customer service.

NO STARS i hate AT&T phones my mom put momey on my phone and i had $36.11 on it and now even if i’m not using it, it says that i’m doing someting that cost 20 cents like last night i left my phone sitting on the dresser and when i pick it up in the morning it says i used 20 cents yet i have no new text or anything and i have free texting

I will never use AT&T again. I lost $ 70 because I was 2 days late on adding another $ 100 to my phone.

If you are thinking about trying out any of the ATT Wirless GoPhones, save yourself your time and money and do not do it! It literally is a scam. Here are the facts: I decided to try ATT’s GoPhone mostly to see if their coverage is any good in my area, since the wireless coverage in my neighborhood is poor. I went to ATT’s website and placed an order for their cheapest cell phone ($10) and prepaid card ($25).That was on 05/19/2009. The website clearly stated that it would take up to 2 business days for the phone and 3 to 5 business days for the prepaid card to arrive. The phone did arrive the next day, no problem. The prepaid card did not, and it has been almost a month. I have called ATT many many times trying to get my money back with absolutely no luck. Their reps have: — promised to cancel the charge, but talked me into waiting another 2 to 3 business days for them to ship another prepaid card, which never did show up either. — refused to cancel the charge, even if the previous CSR did offer to do so. — transferred me total of 6 times, for a whopping 2 1/2 hours and finally hung up on me.

Cingular was all well and good untill AT&T took over im so tired of not having service that and every fone i buy from them messes up i just bought a palm centro cost me $358 and my buttons dont work its a nice fone but for that much money there is no reason why it shouldnt work…. its just frustrating…

Terrible customer service, always saying their regular plans are much better (cheaper) than pay as you go phones. Not helpful in finding better deals.

it works AWESOME if you WORK IT 🙂 understanding the rules and applying them to your situation makes this pre paid plen the best. Text packages stretch your dollar and encouraging friends to join att helps even more. I use my phone when I want and average 25 dollars a month. It doesn’t get better then that. ATT RULZ…. and this comes from a 35 year old married mother of 2.

I have had Att GoPhone for 4 yrs.Just noticed the $1.00 fee this week I’m mad as hell and will change stat.Legal action is neccessary

I LOVE MY GO PHONE! This is the best especially with the prices of the cards, but the best part is I found this site that has cheap minutes for at&t go phones. It’s called Pinzoo..the representatives are so nice and they help you out with adding minutes and everything. they sell it at a cheaper price, wholesale price or something. It makes the Gophone easier to use. Try it out and go with Pinzoo for minutes, youll save some money finally!

Being prepaid, I’m not sure if you are under any contract. You don’t like it anymore – change provider. I suggest T-Mobile.

I’ve been using pre-paid wireless since it was Cingular — that has been for the past 6 years. I just learned that AT&T charges the 1.00 a day fee when you use your phone. The thing is, I still have my service agreement with Cingular which AT&T was bound to when they purchased Cingular. There is no mention of a 1.00 service charge fee in my contract. So, AT&T has made a unilateral modification of my contract without first getting my consent — a fundamental breach of contract law. I will be raising this issue tomorrow with a store rep but I am sure I will get no response. So, I intend to look into starting a class action law suit against AT&T. I am a practicing attorney but this is not my area so I’m going to consult with a bigger firm that handles these types of cases in Seattle. I don√¢¬Ä¬ôt know if he/she will be interested, but AT&T must be stopped. When I took contract law in law school, we learned that when a unilateral modification is made by one party I believe that constitutes an anticipatory breach of the contract allowing the offended party to get damages for that breach if successful at trial. Enough is enough — AT&T is motivated by nothing more than greed and avarice. More to follow.

uhm i was wondering is it true u buy 1 phone and get three free

I’ve had this PAYG phone since September of ’08 because I’m only 19 with no credit, so I could not get a contract.

I live in Golden,CO, and bought a prepaid AT&T Nokia, but there is a big problem. Once, I went to Neblasca, there was no signal at all. I was isolated completely. That time I thought it it might be a problem of my cell phone itself. Right now, I am in Rangely, CO., in the same state this time, The same problem happened, there is no signal at all!! I do think it is problem of AT&T Prepaid service. Who met the similar problem before?

no stars

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

Love it!! gets service anywhere!! no need to hold your phone up high. way bettrer than tracfone or any other provider.

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

GREAT. If you like prepaid phones, gophone is what u go with.

LOVE IT!! Get it now. best phone youll ever have

GREAT SERVICE!! NEVER A PROBLEM!! LOVE IT!!! CUSTOMER SERVICE ACUTALLY SPEAKS ENGLISH!!! bEST PHONE EVER!!! COPY AND PASTE IF YOU THINK THE SAME

Its okay da only thing i hate is that they take a dollar everyday then 10cent when u make a call 20cent on message dat 2 damn much . That mean we gotta keep putting mins.on our phone but its straight but i wuld preferred contract.

BEST THING EVER!!!!GREAT SERVICE. GET IT!!!!!!!

Go to T-Mobile – they dont charge per phone ringing in your pocket. They charge for actual connection.

ATT has very poor customer service when it comes to refilling your prepaid phone. I visited ATT at 1351 McFarland Blvd, in Tuscaloosa, AL to add minutes to my phone. The bill pay machine took only the exact amount and I needed change. I asked everybody in the store including the customers for change of a $20.00 bill. Each cashier stated they did not have change. I could not believe it – out of 6 cashiers no one had change. When I decided to wait on a cashier to make this transaction I stated if she had change I was going off. The greeter at the door threatened to call the police so I left the store. Thank you ATT for making up my mind to seek new phone service.

Worst service ever i have had my Phone for less then a month and already I have dumped over $250 in so called airtime I would have been better of sticking with Sprint for 85/month but besides the money the service has been great oh yea and that free bonus for every 100 dollars spent is total crap I have only received it once

First prepaid phone I got for my daughter.Didn’t know better and payed this ridiculous $1 dollar a day fee even if you used it for just one minute (which should only be a 10 cents charge.) Also charged me a $25.00 upfront fee. At Walgreen’s, I see this deal which includes 300 minutes and a free phone in a package. But most importantly no dollar a day when you use the phone which eats up all your money.We get great service in our area. Simple phone and simple plan.Go Net 10

I used to have AT&T prepaid wireless. Overall, decent service, but is that true they now charge for uncompleted calls? If so, that is outrageous. I have Verizon now, they don’t charge for calls that don’t get answered. Also, they don’t charge for voice mail when the phone is off. If AT&T charges for unanswered calls & people leaving voicemail then they are the most expensive service. I find Verizon has better coverage and call quality. And 58 second calls are billed as one minute.

Although the plan is perfect for what I need in a lot of ways, there are a couple of problems with the Go Phone and its customer service that make it a major hassle. The biggest issue is that the phone seems to get reset by AT&T somewhat regularly, deleting all text messages and recent calls as well as resetting your settings to the default setup, such as changing it from vibrate to a ring tone and other minor stuff like the background picture and volume. At first I suspected it was just the phone itself, but my father who has the exact same plan that I do had the same things happen to his phone. Sometimes this won’t happen for weeks, sometimes repeatedly during one day. When I called AT&T, the support rep seem baffled by the problem and stated that it wasn’t them despite the fact that it happened on multiple phones and the phone itself appears to busy doing something right before it occurs, as if it was in the middle of updating or something. As for the support rep, she kept insisting that it was me who was somehow changing the settings and halfway through the conversation said -is there anything else I can help you with today?- even though she hadn’t even taken a real effort to understand what the issue was.

Worst customer service on earth!!!

at&t is good but it could better… i’ve been having a Go phone for about three months… i like that they have opptions when buying futures… i just wish they mobile to mobile even if you didn’t have money on your phone. i’m a teen and i go to school if i ever needed to call my parents in case of an emergency i can’t(they both have at&t) i can’t call them till after 9 at night!!! and OMG i hate that we have to pay to listen to our voicemail i think that’s bullshit!!!! i think it should be free!!!! i like the unlimted texting…. they should send a text when 30 days is up… i would save a lot of confussion!!!! their costumer service is full of crap!!! they shouldn’t charge to get help!!!! other than this they have pretty good service and for people like me that have to depend on my parents to put money in my phone prices are okay=)

AT&T is a dishonest company. Cingular was so much better. The new service cuts me off. Now I get phone spam which costs me a dollar even if I do not answer it or the phone is off. Tell me that is not on purpose. I will be changing to a different service soon. It is a sign of the times. America is finished.

the only thing that i hate about at&t is that their $1 a day that you use your phone…

You would think that a company would want to make it easy for one of its customers to easily upgrade, but ATT Wireless seems to believe otherwise.

i dont like them a all their phones are junk their sevice is no good when you buy a new phone it dont work and they ack like they dont even care

I started my prepaid contract with cingular and had no problems, but once AT&T took over, things went south fast. I wont go into details except to say that AT&T will RIP YOU OFF for every dime they can, and be aware theres a time limit on your prepaid acct, your balance could suddenly be $0 and no amount of complaining will reverse it. In my opinion, this amounts to stealing, which is why Im taking my business elsewhere after 3 years with the same #

I wanted to purchase time to put on a prepay phone online for my duaghter and was not able to. NO one from customer service answer the phone.

They take that extra 10 cents at times. I have caught them. The cost is more than that of a monthly account with alltel or something else. The prepaid plan is too expensive. Half the time I go without minutes because it goes too fast.

I am only giving 3 stars because while I do get good reception in my area, I am unhappy that the cost of text messages has increased from 5 cents to 20 cents. I seriously doubt that it is costing the company more to send our “texts”. I have also been charged when others called me and I didn’t answer. I do love the free mobile to mobile but hate the fact that Cingular doesn’t want people giving their old phones away after upgrading. Also, two of my sisters had some type of issue where they had to buy a new SIM card for their phone and the agent offered no explanation as to why that was.

I bought an AT&T GoPhone as back-up in areas where I don’t have T-Mobile coverage. I observed that actual usage IS NOT what AT&T charges. I have been using less than a minute calls (54 secs or lower) but I am charged for 2 minutes – 50 cents – instead of 25 cents per minute! I think it is an elaborate way of how AT&T get money from unsuspecting customers. It does not mean a lot to me, but when you think of millions of subscribers (50 million?), then sums up to millions of dollars too.

Coverage is good but Customer Service is a nightmare! Long hold times, they can’t get my account straight and I have now had to call three times on the same issue, each time staying on the phone for close to an hour. You get transferred from one person to the next and not one of them knows what they are doing!!!!

AT&T is a good pre-paid phone but as someone else said, you have to PAY to listen to your messages. that should be for free. and, for text on my phone, it costs me 20 cents. those are the only cons that i can think of…otherwise its a good phone

When I added minutes to my daughters phone on line it always told me that the transactin didn’t go through. However it did. I have tried since December 08 to get a refund of $100.00. They said they refunded it on the next day, and after sending a copy of my bank statement showing them that it had not been refunded, my account had a security breach and I have not received my money since. My bank caught the breach and notified me right away. I am not saying that it was AT&T, but sure leaves a bad taste in my mouth. Here it is March 09 and still no money from these people. They have a nice scam going on.

I get charged for no answer and when i call another AT&t customer. I have since quit selling them in my store and went strictly to tracephone. I cut the at7t service to all my businesses and will not ever use them again unless they take over tracephone. Sorries cuctomer service since i dealt with Cox cable company.

I have two ATT pay as you go phone services and have noticed I have been charged 50 cents per minute instead of 25 cents..since there are no bills with details of usage..it seems unlikely to get this issue resolved. What government agency is responsible for oversite? If I could I would give a 0 rating for customer rip offs.

March 24,2009: I just had a Customer Service Rep(Rebecca) explain that ALL cellphone companies now charge a $1 Monthly 911 Admin Fee on their Prepaid(i.e.GoPhone) Cell Plans! NOT Verizon or VirginMobile as I Have BOTH! Why wasn’t/isn’t this in the Terms of Service agreement? Just talked to ATT Rep in PERSON(Pennsylvania) and they said: NEVER Ever Heard of Such Fee”! P.S. NEVER Ever BELIEVE ATT Customer Service Reps On The PHONE. P.P.S. One Month-NO Charge! Explanation-Not Much Phone Usage! HUH!!! Makes NO Sense To ME or ATT Person(LIVE In PA)… WHAT GIVES with ATT Wireless GoPhone PrePaid?”

att sucks they charge you not only a doller a day but 10 cents a min on top of the doller i had unicel and was paying 160 a day and i could talk and text with out being charged now i cant get the phone to last more then a week with 50 dollers on it last me like 8 days i think att sucks if i could go back to unicel i would but att bought them out

at&t pre paid started out good.i have 1 major problem with it though!!!!! my prime example i put $25.00 on my pre paid last night and when i went to bed i had a balance of $21.60. i woke up this morning and made 1 phone call and i found that my balance was down an even $10.00 dollars. thats bullcrap, and its not the first time it has happened. i would like to know where the money goes. and further more how the hell do u get a real person on the phone to get your money back!!!! its not like im loaded with money or anything.

For any of you… You deal with paying via the phone or internet to get your minutes, and then have troubles. When I had a Go Phone, it was easy enough to go to AT&T store or agent company and get minutes. They entered the card number,etc. they checked the balance to confirm it took. If it didn’t, they called from the store to customer service line (Yes, they have special numbers they call to get in as they are a store and can jump the Queue) and they got it fixed. All they had to was say they were with AT&T store# or Agent# and Cust.Service snapped to. But it is cared for then and there. I had the same thing with Cincinnati Bell’s iWireless GSM. Buy the minutes at the store, have them add the minutes and check they took. If something goes wrong, they call and deal with it. Having the ability to say, “Yes, this is store#xxxx, and we are having a problem with minutes we just added to a customer’s phone…” gets things done. I never had a problem with CinBell. Only reason I got away is because I am not in Cincinnati area anymore and phone would show “iRoam” too often (which is no biggie since there are no roaming fees), but then you can’t access wireless web features or #225 to check balance. Trust me, when you buy minutes, you need to get them at the AT&T store or an Authorized agent who also handles postpay stuff. Have them put them in. Then the blame lies with them if your $25 in minutes don’t get credited. ’nuff said. 🙂

One of the worst customer service experiences I ever had. Transferred among three different “representatives,” getting jerked around for maybe a half hour over what should have been a simple matter, and finally speaking with a supervisor. The “service” reps were clueless and the supervisor was downright haughty and belligerent. NO satisfaction was ultimately provided. I will be changing companies.

Wow! I’m glad I came here before getting an AT&T GO phone. I have been happy with their monthly service plan but was considering changing to save a few bucks. I don’t believe this many people are lieing about how bad the charges and service is. Thx to all who posted their comments…

One thing I failed to mention in my review is, when you need to add more money to your phone, you don’t have to go to the store and purchase a card. If you have a debit or credit card all you have to do is dial 611 from your phone and you are not charged for the call, just listen to the recording and do as you are prompted to do and you can add money from any where as long as you have your debit or credit card. You have the option to add any where from $15-$100. You can also add your feature packages.

I have had the go phone for a long while now. I haven’t had any major problems with it at all. It works just like the ones with the contracts sounds the same and all. You can even buy a different AT & T phone and stick your go phone sim card in it and it works. I first just bought the cheap 19.95 phone then I have spent over $100.00 for my next one and it worked fine. I have gone from state to state with it with no problem at all its just a phone. I am a truck driver and I don’t see it cutting out in any area any different than one with a contract would cut out in. I have had both. I just prefer this one because to me it’s cheaper. You can talk to anyone with an at& t phone and not be charged minutes just like the ones with contracts, if you choose the $1 a day plan. It is 10 cents a minute if you talk to some one other than an at& t phone. You can check your voice mail with out being charged by using your spouses phone. You can also by features to use such as unlimited texting. I choose the 200 messages a month unlimited for only 4.99. The only thing I don’t like, is when you hang up it rings to give you your available amount. I don’t think it should ring after hanging up. When you go to make your next call you will see your available amount when you start to dial. Most of us look at our phones when we pick them up any way. So all in all I think it’s a great deal.

The “reviews” on this site are obviously fake. I hope att gets busted for this garbage turf marketing. The review itself is wrong, ATT prepaid does NOT have the same coverage as regular ATT. Huge area missing, lie thw whole state of Wyoming

I did some research and net 10 is owned buy tracfone wireless. I was looking at purchasing the att go phone Motorola razr and realized that it was cheaper at walmart. Then one day i went to target and got the t mobile Motorola razr for even cheaper yet. att needs to lay off there prepaid customers and put the pressure on the ones that have a contract. Prepaid phones are meant to be cheap and work as well as any other phone. i am just so disappointed that they have to do that.

AT&T have aLOT of phones to choose from, more downloables, customer service is excellent, much better than what I got with T-Mobile.

I cannot begin to describe the “run-around” by these people at AT&T. The battery would not keep a charge and in order to mail me another, I was asked to give them my credit card no.? When I told them I didn’t have one, I was told to give someone else’s number. This is a real scam. Never, never give out your number to anyone for excange of a $20.00 replacement. Needless to say, after speaking with ten more people and getting hung up on,disconnected and transfered to ten other people, I decided I would take the loss of $30.00 balance on the phone that I could use and spread the word about how terrible they treat their customers. I will never again use their service and hope others will learn from this experience.