View All AT&T Reviews

I have been on the go phone plan since 2003 at $100 per year on auto-refill. My rollover got to $463. Auto-refill will not work if it would put the account over $500. I lost my $463 rollover since the plan expired. Customer service resolved it by taking $25 and restoring my rollover amount.

Except for an occasional dropped call and occasional weak reception inside certain buildings the $60 unlimited talk and text plan is the best. AT&T is definitely better than Boost and Metro PCS so is worth a few more bucks for the their unlimited plan. With any cell phone carrier you must make sure you get good reception where you use it the most. If it doesn’t work good in your town or home it sucks period. AT&T’s other prepaid plans are not that great. The 25 cent a minute plan is crap you can get 1000 min for $100 which is 10 cents a minute with T-mobile and they last a year. Even Net 10 has 10 cents a minute you have to put about $15 a month on it though but you won’t have to lay out $100 like you will to get 10 cents a minute with T-mobile. AT&T $60 unlimited talk and text has no hidden surcharges or taxes. The only tax you pay is sales tax when you buy refill cards which is 5 to 9% depending where you live and beats the average of 18 to 22% tax you pay with some plans. So for pre-paid unlimited talk and text and good reception ay least in NYC go with the AT&T $60 unlimited talk and text plan. It’s a winner!

I have the simple plan. Someone please explain this to me. I make a call. The phone says I talked 53 seconds, yet ATT deducts 50 cents. I talk 1 minute and 49 seconds according to the phone, ATT deducts 75 cents. Does ATT begin timing the call from the first ring or the answer?

i have the 3rd option… $3 unlimited minutes per day…$3 per day!!! plus you have to purchase text, the smallest package is 200 messages for $4.99 $3/day is cheaper than 25 cents per minute if you use it more than 15 mins per day… it is crazy expensive, custoner service is horrible AND you charged extra for everything! i have the samsung wannabe blackberry look alike and it connects to the internet randomly which also cost me money… i would not recommend going with this, it costs me AT LEAST $100 per month….OUTRAGIOUS! they did let me transfer my home phone to this prepaid phone which is the only reason i choose it, most prepaid do not have that option.

Today I changed my plan from $3/day unlimited to the Basic Plan of 25Cents per minute. When I did that, I did not realize it would wipe out one of my feature packages. But yes, it did. The $19.99 data package that I had added only a few day ago was wiped out. Fortunuately I spoke to a very nice CSR who added that package back to my plan for free.

I have the $.25 per minute plan and have been apparently very lucky with my service, I have never had a dropped call, or coverage problems. I would give a better rating but I do agree with most others .25 is EXPENSIVE but luckily I dont use my phone that often. The customer service has never given me any problems, I had to call about 1 month after getting my phone because of spam texts were costing me a ton of minutes, which at .25 is a ton of money but customer service was very nice and turned my text off for me. Also I have been out in the mountains and a friend has a EXPENSIVE monthly plan with Verizon she never has service when were there but I do with no monthly plan or high dollar phone, I have the Motorola Razor phone which cost me $100.00 hers was alot more expensive!

i think all the people that gives att 3 or less stars should go back to school cause att is one of the most reliable carriers. i have had att for several years and i have been friends with alot of the reps at att here in jefferson cit missouri i have never had a signal problem on contract or on prepaid wit them u need to check the coverage out in ur area before getting it cause there are some places that are spotty but not alot. the activation is really easy on the prepaid service it took me less than 5 minutes to activate the prepaid phones and i have activated alot of them for my friends and family members if u think this service sucks u need to be droped off of the face of the earth.

i love at&t go phone $60 unlimited talk/text plan its the best for prepaid customers who want everything unlimited without being on a 2year contract

one more thing from my last review-my existing phone number was ported within 5 minutes (I was shocked).

I just switched from a contract with Sprint to the Unlimited Service with GoPhone and couldn’t be happier. Unlimited talk and text for $60 a month, no contract, clear service-it all adds up to a big plus for me after getting ripped off by Sprint with 4 different local communications taxes for 2 years.

AT&T GO Phone canceled my service with no notice. No opportunity to continue service and kept my $75.

This is the worst prepaid service I have ever had. No one told us about the $1/day phone charge-even for wrong numbers or checking your minutes. This has to be the biggest con going. Customer service is of no help-they don’t even speak English. I have been with AT&T for 30 years for everything-land lines, cell phones,internet. I’m dumping them! If I could give a -5 rating, I would

Works Awesome ! The $60 a month for unlimited talk and text is a great deal for me.

Att sucks,I have a prepaid phone had it for three years and in the three years I have used only 20.00 dollars of the 400.00 that I have on this phone and the reason is because Att does not work here,what a rip off and if I don’t refill the min. each year I loose the money anyway

AT&T still throws away your unused minutes! Minutes are expensive at .25 each. The coverage in Maine is sparse at best, I am considering switching to net10.

I’ve had a go phone for a while now much better then a tracfone, or virgin moble plus if you want to stop your service you dont get charged like you do for regular contracts. I love the unlimited text for 20$ a month(includes IM and emails)you cant beat that PLUS you can take your SIM for the gophone and put it in ANY att or unlocked phone and it works~ ive went from a samsong something(basic phone) to a sony ericsson(better) and now using a quick fire! My sister has a LG VU they worth perfectly, sevice is great(most times obviously not in dead zones) and also with the sticker atena thingy you can buy off ebay for 0.99 for 3 its well worth it~ Beats a contract any day~ Specailly when you dont have 100s of dollars for big old fancy phones PLUS contracts. I havent yet to use the talk time feature but my sis does and she likes it for the most part. THe thing is AT&T actually told us that it cost us a dollar a day to use the phone itself but it doesnt~

I have used GoPhones in the past. Like 2 years ago. The phones weren’t as nice as they are NOW. Well, since I lost my job I decided to go back to a GoPhone. I was given it for Christmas. It was the Samsung-A177. I like it so far. I bought my 9 year old the cheapest cell phone they had. The Nokia 2610…I think? She loves having a phone and NO child under 13 should have a TRICKED out phone and plan in my opinion! This is hopefully going to teach her to be resposible for her minutes….I read so many GOOD and BAD reviews about the Samsung A177…but MOSTLY the reviews were good. The set up of the go phone was just pushing some numbers into the phone for the plan and zip code you want and that was it. It’s ideal for regular folk that don’t have time to do 1 and 2 pages of typing on the computer to fill out forms(I have a life). Go phones are simple to set up. The plans could be a little more diverse though……they really don’t take in a wide variety of circumstances and ages groups. But hopefully with the NEW year they will ADD more diverse plans and GO PHONES to their list……

I have at&t plan with 500 minutes per mo. because I only use my phone when traveling. I cannot get a signal inside my home however others with other services can get signal on their phone. I also agree with others the service from outsourceing is very bad. It is hard to understand them & yes they will disconect from you. I guess I will keep the plan for now because it only cost me $35.00 & some change per mo & the minutes accumulate up to 5000.

I have had many of phones, with and with out contracts. From motorolla,to verision,to an old prepaid net 10 phone,and none of them would work inside my house. You see, I live in KY. between to mountains down in this valley, and started to just come to the conclusion that it didn’t matter what phone or carrier I had, because of were I live, I was not going to get good service! ( it wasn’t just me, you can see people pulled over trying to be able to talk on there phones.)Then one day everything changed! My daughter come home with a phone she had bought from a friend at school. I was kind of upset. Thought she wasted her money on another bad phone. We went to go get her some minutes,and to my surprize, she was able to buy the minutes on her own because she didnt have to give $30.00! Well, we got it home and I told her to put it up, so she put it in her purse. It wasn’t ten minutes and the phone started ringing, I answered,(to my surprise #1 the phone had signal enough to ring in her purse, then i was able to answer the phone!) and I was in the middle of my house talking on the phone!! I could not believe, after 2 and a half years I finally found my perfect phone!!! It Was AT&T! And we are able to talk to each other for free!(considering that’s all we use is AT&T phones!)I am so glad my daughter brought that phone home! It has completely changed our lives!! thanks we love your coverage, and your service! Once again THANK YOU!!! g

5 stars for price, service, simplicity 1 star for performance (reception)

I bought a phone and bought time for the AT&T Go Phone. I asked specifically if there was any extra charge, and was told no. I paid a lot for time, so I wouldn’t have to worry about constantly buying more time. Then after I bought the phone and the time, I discovered that for every day that you use the phone to make a call or if someone calls you, even wrong numbers, you are charged $1.00 per day in addition to the time for minutes talked. I find that outrageous that I have the extra charge that I was told there would not be. Also, I was encouraged to take another phone and buy more time for my husband. So, get this, if I used my phone once a day for a month the extra cost in addition to my paid for time used would be $30 just for the dollar per day charge, and for the other phone that would be $30 just for the per day charge, which would result in a $60.00 charge in addition to the charge per minute talking time. I find that disgusting, especially since I was told there was no extra charge. Net 10 does not charge for anything other than your talk time. I have lost all confidence in AT&T, and will never do business with them again. I am even thinking of changing my land phone from AT&T, after all these years of using them. When the time is gone on this phone it will be goodbye to AT&T.

I had a plan for years and changed it over to prepay two days ago. Since they I no longer have my 3G (using same phone) and my calls keep being dropped. I will look somewhere else from now on. They just want the money and don’t care about the customers or their service.

The service is bad and you have different people giving you different answers to the same question. Ask for a supervisor who are knowledgable and who are better able to clarify your questions.ATT is a dissapointment for me, Cricket Wireless is honestly better in my opinion.

To the user who left a review below me you said your gonna go to virgin mobile for txt’s….. (((((DON’T DO IT))) virgin mobile texting suk’s it can take a day or two for the other person to recieve it i had virgin before so i know. just figure i tell ya

You know… the unlimted messaging for 20 was enough to convince me to switch, until a rep at the store told me I would have to pay another 20 if I wanted to hop on the instant messangers… =/. Meh, I think I’ll just switch to virgin mobile. I think their unlimted messaging plans include IM, not just text.

I just got the Go Phone this past month!…I payed 60 for the unlimited text and talk!…Ive gone through over 5000 txts and used my phone calling all and every person i know…no problems..I give it only the 4 stars because well of the coverage, it does kinda suck…but still as far as the costumer service! when ive needed help they’ve solved my problems…and been simply awesome….The Phone is great..and i Love how just for $60 i can talk day n night..and txt as much as i please without worrying that ill get this big ass bill! =D

The GoPhone sucks. My mom got me one and I had the 1,000 messages. She put the UNLIMITED on by usuing the internet & she said by Dec7 that my phone would have unlimited texting. It dosen’t. She said she would call but she’s positive that the UNLIMITED WONT BE ACTIVE BY jan 7- I think it should be put on now because she’s already pai for it, and it said it would be active this month.

At&t prepaid sucks dearly. After being on the $39.99 pick your plan since 2005. I decided to switch to the new $60.00 a month unlimited talk and text. I very rarly used this phone and had built up about $100.00 in unused balance when I was on the $39.99 pick your plan. When I switched to unlimited talk and text the rep took $60.00 out of the unused $100.00 balance. So I still had $40.00 left over. When December 1st 2009 came I started gettin a automated message when I call out saying that my airtime will soon expire. So today I pick up my phone to make a call and no service. Now granted I just purchased the unlimited talk and text on Nov 29th 2009 for $60.00. Now tonight at 6:00pm eastern time I get off the phone after 1 hr with customer service just for them to tell me that I need to take my sim card out and re-power my phone and that should fix the problem. HUH? Still no service after that…So when I call back they say I need to buy more minutes….To keep my sanity all I can do is laugh. She said I have to buy more minutes because they expired on the 5th of Dec, 2009 at 12:01am. WTF!!! Also they seized the remainder of the balance of $40.00. Needless to say I had to buy $15.00 of minutes to get my phone turned back on. I told her I was going to shop around for another carrier, and wanted to kow about requirements to use number portability. She said she dont think that prepaid participate in number portability program. She put me on hold and never came back to the phone..

The worst service possible I think. Every time I called customer service I got someone that could not speak English. They seem to keep repeating the same thing over and over like they were robots. The conversations never went anywhere. Just added to my frustration.

I wish there was a NEGATIVE 5 for the rating!! I bought my first & LAST Go phone today. The only reason I went with ATT is b/c I had been told that their coverage area was so good. Their coverage may be good, but, CUSTOMER SERVICE IS the MOST INCOMPETENT bunch of outsourced IDIOTS I have ever called!! I had problems with entering my airtime pin & when I attempted to do a Chat session with customer service it kept kicking me back out to the home page to log in. So, I called 611 from my Go phone. After about 15 minutes of going round & round with the automated “operator” I was finally able to reach a real person in customer service. Only to be told that the phone that I bought had expired & I needed to take it back to the store that I bought it from!! WTF? Needless to say, I was not happy. After over 30 minutes of heatedly discussing my issue with the first person, I demanded to speak with a manager. I was was then put on hold for SEVERAL minutes (long enough to read every word on the packaging label to see if there was anything written about an expiration date anywhere… and there wasnt). Then when the “manager” was placed on the phone… I had to go through the same crap with him. I was finally able to get airtime. But, not the 10 minutes of airtime that was listed on the package that was IMPLIED the purchase of the phone came with. Once these minutes are used up? I will go buy myself a pre-paid phone with a different provider!! ATT Go phone SUCKS!!!

Outrageous prices! Even with calling plans, Att and other providers are ripping people off, big time. Anyone giving more than 3 stars must obviously work for Att…

I give 2 stars for coverage. Everything else sucks big time. PAYG .25 plan is too expensive (Tmo $100 will get you 1000 min = .10/min)Customer service is the worst. Words can’t even describe how incompetent Service Desk people are. I wish I Tmo has better coverage. 🙁

I’ve had a go phone for several years, with the $.25/min plan. It is super for a minimum user like me. It costs me $25 every 90 days. I got my phone at Radio Shack for $15. After a year it had a problem connecting, so I just go another one like it, transferred the sim card, and was back in business. I’m really happy to be able to avoid all the gadgety gimcracks that most people pay through the nose for.

Both my husband and I invested hundreds of dollar for 2 go-phones 9 months ago. And too bad there isn’t 0 stars because ATT SUCKS. We barely used our phones and when we wanted to make an occasional call we were unable to use our phones except for emergencies – no outgoing calls at all. We’ve gone twice to the local service center. They first insisted that the signals were intermittent in Berkeley (which was BS). Then they switched our cards and sent us out again into the world. After we paid for $50 more dollars to pay for more time, we ran into the same problem again (no service except for emergencies). Again we returned and the same BS was given to us. Finally the manager told us to place these chips into our former cell phones and try that. Yipee, we thought. Once they charged up the message we got was, restricted usage.” The manager said we could buy new phones (we bought them in February of this year) and we had a 30 day window to return them if they didn’t work. Her final suggestion after we had expressed our frustration in loud and no uncertain terms was: “TRY ANOTHER CARRIER.” Good advice!”

I just bought a Go Phone for my granddaughter after her cell phone was stolen. The customer service rep was very helpful and explained in detail the rate plans available. I picked the &60.00 per month plan with unlimited talk, text, & visual. I don’t know what the complaints are about biut my experence with AT&T was excellent.

Poor outsourcing help, I was hung up on by one person, called back asking for supervisor, put on hold and never picked up. Also, you get a msg that time is expiring on a certain date and find out you have two months grace but are never told that and I end up putting more money on account that has over $20 already in. That is very misleading

Poor outsourcing help, I was hung up on by one person, called back asking for supervisor, put on hold and never picked up. Also, you get a msg that time is expiring on a certain date and find out you have two months grace but are never told that and I end up putting more money on account that has over $20 already in. That is very misleading

for me, gophone is the best! i have had it for over a year now and im kind of pissed that they took away the unltd data plan, and the rewards. but overall it is almos the best, great coverage, i have the 25c per minute since i never call just text all the time…now im waiting for my texting plan to expire so i can get the $60 plan to see how good is it..everyone says im dumb but hey i have a sony ericsson c905 which nobody that i know has. and i guess if you want something good you have to pay for it. i love having something nobody else has!

AT and T is the worst cell phone company ever. They will not help you if you have any problems or if you make a mistake. They are all about greed and just getting money. Screwing little ppl over because they R big and don’t have to care. The only way we will change this is for everyone not to use them. If U get screwed over you have only yourself to blame after U read this.

25 cents a minutes? Damn.

I just activate my go phone, it’s pretty cool and easy to do. The only thing is the service price. It should be a little bit sheap.

I have had a go phone for about two years and although I get a little worried that the Motorola phone get too hot when talking for more than a few minites I got an ‘ear bud’ and that helps. The problem started a few days ago when I wanted to start up the AT&T World Connect plan for $3.99 a month to call Sweden. My best friend’s mother has been diagnosed with incurable cancer and my friend had to go home to help care for her so I wanted a plan to be able to call her without having to pay a fortune. I called and was assured by the technician at customer service that the charge was .09 per minute to Sweden, that’s all and I could get a plan for $49.99 that would give me 300 anytime minutes with no dollar a day fee and 500 9pm to 6am minutes and free calls to anyone on my network. Great, I thought. I called my friend after starting the service, talked for a little over an hour and thought the call would be approximately $6.94. Low and behold when the phone call ended and the price showed up on the screen it was almost $18.00!!!! I called 611 the go phone customer service line and literally, from 2pm to 6pm (I documented everything) talked to ten different people, some of whom hung up on me, talked to one supervisor for over an hour, of course being put on hold many times with her asking me the same questions over and over, like “Are you sure the number was a land line not a cell phone?” I told her when I called, My friends mother answered the phone, my friend ran upstairs to use the phone up there then her mother hung up the down stairs phone. She then asked me how I could be sure the phone was not a cell phone! I almost fell out of my chair!! I have never spoken in my life, to such idiotic, stupid, and untrained people in my life as I did that afternoon with these people! No one to this day could tell me why I was charged 23cents a minute, instead of the .09 cents as promised. True desception and hidden costs. They deceived me from the beginning. Also when they said 300 anytime minutes, I assumed they meant that if I spoke to someone for 5 minutes that I had 250 minutes left for free with the plan. No!! Everytime I hung up I was charged .27 or .18 or whatever. They were deducting from the $49.99 plan I had then would have had to pay again during the month when my money ran out! Totally a fraud. I wouldn’t recommend this to any one and I have written to the FCC and Consumer’s Reports and the local paper aobut this. Did they give me my money back, you can believe they did after I got through to another supervisor. I was worn out after being ont he phone for 4 hours with these stupid people. Fraud, fraud, fraud, greed, greed, greed. That’s all they are about. And oh yes, once again, they are so stupid as to be rididulous.

I think at&t prepaid is a great deal for those people who do not use cell phone on a regular basis, just need to be aware of the air time expiration date, had my previous balance of $90 taken cause my airtime expired, customer service was able to assist me properly and happen to get my money back to my account

ok waiting two years to get a up grade then if you break your phone you have to pay even if you have insurance come on now i just want a new phone better then this nokia crap at&t your lucky my grandma is paying my bill or i would be with verzion gosh….

Good: 25c min, other choices. Poor: can not view ‘ register profile’ site before filling in data!

AT&T is the worst wireless company around. Their service is horrible. I live in Cincinnati, Ohio and am getting a ton of dropped calls all the time, missed voice and text messages, poor voice quality where there is crackling and static in the line, choppiness in the audio quality, poor reception, and the 3G network is always going down. Avoid them! I have had so many problems. Customer service doesn’t care at all-they always blame your phone for the problems. It’s their crappy network that is being overloaded and they refuse to spend any money to fix it.

I thought I would finally get a cell phone but after talking with the att customer service (sales department) I was so turned off by their greedy strategies and little tricks that I am going to stick with my land line, at least for now.

I’ve had ATT for a little over 2 years, the service is Excellent no dropped calls, no roaming charges and I have service everywhere, Customer service is great, they solve your problems, not like Metro Pcs I think they go to work drunk, Excellent service if you get the $60 dollar unlimited text and talk as long as you keep $60.00 dollars in your account your good to go, just remember that if activate a new phone make sure before you make that first call you have picked the $60 plan or if not you will be using money from your account. I’ve had every cell company out there and ATT is the best.

I love my go phone! I’ve never been charged more than I use. I’ve used it for almost a year and wouldn’t change a thing. I had a great phone to start with an Sony Ericsson, my sister then gave me her old LG shine and it worked perfect I just slipped in my SIM and not I have the Pantech Matrix. I love the coverage. I do agree it can be expensive but it’s a lot better than being tied down to a 2 year contract that you have to pay to get out of. It’s cheaper in the long run and you won’t be turned over to collections if you can’t afford minutes. I talked my sister into getting one when she was taken off a plan she shared with a friend and she loves it. It’s easy for the both of us. I use their daily $1 access fee at 10 cents a minute and have the unlimited nights and weekends and unlimited texting. When I’m low on cash on the phone I just turn it off and don’t use it. The same amount of money is on the phone when I turn it back on. I’ve never had a problem with the customer service either. I was getting spam texts costing 1.99 per text and called them and they stopped the texts from coming in.

I put minutes on my go phone last Friday,then all of a sudden I get no service meaning I am now getting the little phone thing on the left hand screen with a slash through it. I have coverage and forget about talking to customer support. They didn’t find anything and when he went to switch me over to tech support, I got disconnected on my home phone!!!!!!

I HAVE HAD AT&T FOR ABOUT 2 YEARS NOW AND I LOVE IT.I MEAN AS FAR AS SIGNAL GOES WE CAN PUT IT THIS WAY I LIVE OUT IN THE STICKS(AS MOST WOULD SAY) AND I ALWAYS HAVE FULL BARS. WITH VERISON I HAD TO GO OUTSIDE AND HOLD MY PHONE TO THE SKY JUST TO SEND A TEXT. THATS CRAZY!!!!AND AS FAR AS AT&T`S RATES I THINK THEY ARE PRICED RIGHT ON” I MEAN SURE EVERYONE WANTS EVERYTHING TO BE “CHEAPER” BUT LETS FACE IT PEOPLE ITS NEARLY 2010 IF WE WANT HI-TECH STUFF I GUESS WE JUST GOTTA PAY THOSE HI-TECH PRICES…..ALTHOUGH 60.00 A MONTH FOR UNLIMITED TALK AND TEXT?…. COME ON THATS A GREAT DEAL. AND I HAVE NEVER HAD AT&T CHARGE ME FOR ANYTHING THAT I DIDN`T USE. SOME PEOPLE I GUESS JUST HAVE SOME BAD LUCK. AS FAR AS CUSTOMER SERVICE….. LOVE YALL.VERY HELPFUL AN FRIENDLY PEOPLE. THANK YOU AT&T FOR BEING GOOD TO ME.”

The free roaming” with the AT&T GoPhone apparently is a fake because I believe you can NOT connect via any non-AT&T wireless network in the U.S. (Roaming in Mexico available for a price.) Does anyone have any different information for us?”

Go phone doesn’t work at my home, but I need cell phone service when traveling. Seems like cheap way to keep in touch with home, well on a recent 8 day trip from Texas to Wisconsin I was able to use it once after reaching my destination. AT&T let me make one call successfully, after that I got a message that my phone was good for 911 calls only. I’m really unhappy with AT&T and Go Phone. Shopping for new prepaid plan.

this sucks. i know 1$ a day it should be less yo. id rathier go to verizon and get a 400$ phone then spend one dam dollar at att

I was woundering if the unlimited texting brings unlimited picture and video messaging

A one stare rating is still to high. Just like most of you I have had my blood pressure up because of the “so called” service department. All in all if you don’t have problems with the phone service you have it’s not to bad. Look out once you do, you are on your own. I would not mind the cost too much if the service was good. I have spent too many hours on the phone trying to get something simple straight so I just turned all service with at&t off. Reading these reviews sorta helps me smile cause I am not the only one they make frown

i am a little confused about the att service. i just recently got a gophone account about 2 months ago. my friend also has an att go phone. she gets 3g network, but i was always got the edge net. but my phone was stolen this week, and im wondering if i could call and put my phone on hold. and if i get a new sim card, if it would be possible to keep my number, but i dont know if you can for go phones.

I am wondering: Does using the AT&T pre-paid service protect you from having huge charges placed on your phone in the event it is stolen? My concern is that they (the thieves) might have a way to authorize additional amounts of MY money added to the account my virtue of being in possession of the physical phone(?). Thanks in advance to those who reply!

As far as service I think they are awsome, as far as the representatives, most are awsome but feel like we should keep our jobs in the US not the phillipines or foreign conutries just because they will work cheaper, need to take care of our own starving people in America!!! and can understand our english

I’m on the simple .25 per minute plan. It sounds expensive. But, as a limited user, I put down $100, and it lasts me about 8 months (or $12.50 per month). My wife talks more and only gets about 6 months (or $17 per month) for her phone.

they suck. cus service is a joke. $1 per day plan sucks cause even if you dont use the phone to make or receive a call but someone calls you and leaves vm which i never check they charge ya that buck. prepaid coverage is not the same as their regular cell service. 10 cent a min may be the normal for the big 3 but is tooo much. after all we give them our money upfront. edge net service is so slow just to check my email cost me $1.25. i dont live out in the sticks either. not sure who is getting my biz next but with all the cash AT&T is screwing from iphone users you would think that they would invest some of it to keep the rest of us complacent.

I like at&t’s coverage, I have NEVER been to a place where they have no coverage. It’s Just too expensive!! I often find myself asking to use my mom’s phone in order to not incur the $0.25 per minute rate. Don’t get if you’re on a budget. If you are, I recommend O2 wireless, they use the EXACT SAME NETWORK at gophone and they’re a LOT cheaper.

I have to say this is by far the best pre-paid company/service out there. I use to have cricket monthly 50.00 plan but their customer service is HORRIBLE and had problems trying to use my 30 minutes of roaming that came with the plan outside my calling area. With AT&T no worries about coverage as it is NO roaming and a very wide range of national coverage! I simply love the customer service when calling in about any issue big or small. They treat you very well and with much respect. I am a ‘pick your plan’ service at&t subscriber and pay 69.99 monthly debited from my debitcard and get 650 monthly minutes with unlimited night and weekend minutes. A+

Here’s the scam with the att phones, they set up plans where you’re charged a daily access fee where your minutes are free to other att phones, but charged by the minute for anyone outside the network, so the days that you don’t use your phone then you don’t have to pay. Sounds great but then they arrange spammers to call you each and every day, not entirely annoying but once or twice – you pick up to see who’s calling and they net more revenue. This begins the day you activate your phone and the frequency and consistency is enough to suggest att is directing the spammers

My sister received an add in her phone bill for the “no contract” go phone. She was mislead about what she was getting, and they signed her up for some kind of contract that she didn’t understand.

I Have know had ENOUGH!! This Company is by far, the worst in the business. I ordered a different phone W/minutes to replace a lost phone. I put my # on standby till I was to get the new phone. The phone never arrived, and now after a month the minutes are gone-So is the Money from my Bank. I can’t find anyone in service that can even find me in the system. Class-Action, I wonder if they can find that on the radar?

they have a $60 unlimited talk/text feature. ppl use an better phonelike buy 1 straight up n ull get full service

I love the service of AT&T I love the fact that coverage is so wide and not regional, I love the plans they have and I can choose from. go and use AT&T, by:jemross

Apparently AT&T doesn’t want to have prepaid customers anymore. They are ending their bonus program & raising prices for several of the features or plans.

Be very careful when getting an ATT GoPhone. ATT uses recycled numbers and you, from day one on, will receive countless marketing calls to your GoPhone. And of course, you pay for these calls. ATT Support is clueless and unhelpful. Stay away from this.

I have prepaid AT&T Go Phone service which I will be replacing ASAP. Took a trip to 3 New Mexico cities which AT&T says have network coverage via “partners”. My phone would not work. A fellow traveler had an AT&T full pay plan and his phone worked just fine. It appears that AT&T does not pay their network coverage partners enough to provide normal service for prepaid plan phones. I strongly suggest that anyone considering a prepaid phone look elsewhere, an AT&T phone may very well not work at all when you need it the most. There is a reason AT&T and Sprint scored the lowest in cell phone service in the January 2009 issue of Consumers Reports (see page 32 of that issue).

att is 2 high priced!!!! dont get me wrong they have great service it is just CRAZY how much they charge.

JJL. I think the reason you and your wife haven’t had any problems with AT&T is because you’re already paying TOO much. You’re on the 25 cents a minute plan without any fees. Since you’re already OVER-PAYING to use their prepaid service, there’s no reason to nickel and dime you. And since there are no fees, if AT&T were to cheat you, you would immediately realize it. Those who have had problems with AT&T are those who have chosen the Pay-By-Day plan. People who plan not to use their phones often choose this plan because they think it would save them money (since they’re only charged a $1 on days you use the phone). This is a good deal for customers who don’t use their phones often but, it’s not a good deal for AT&T. How would AT&T make money off of ppl who aren’t using their phones? They can’t. So, they FIND ways to charge these ppl. Like, charging them to check their voicemail from a landline phone or whenever they send a call to vm. And since sending calls to vm or checking your vm from another phone are considered “calls,” not only are they charged for the length of those calls but, they’re also charged the $1 fee for that day. So, let’s say I added $25 to my account on Tuesday but planned on waiting to use my phone on Saturday. If someone calls me between Tuesday and Saturday and I sent those calls to VM or if I checked my VM messages from another phone, I am CHARGED for those calls (even though I haven’t used the cell phone itself). So how am I saving money? I’m not. I would be better off on the 25 cent per minute plan. The way AT&T rip their prepaid customers off is ridiculous.

I still don’t understand why the editor has given AT&T so many stars when everyone else is giving AT&T 1 star. I hate AT&T’s prepaid. They charge you for everything. You are even charged when you’re not using the phone.

Sucks!!! That’s all I have to say. Getting charged for voicemail, incoming sms, incoming phonecall, calling someone and reaching their voicemail.

I don’t think this is any better than the rest, I have used it for years and I think it’s over priced, but otherwise it’s decent service.

My daughter got her go phone stolen from another classmate and I called Customer Service to get a hold put on the phone. They were helpful and I did not get run around from one representitive to another. I had to purchase another go phone and when I called them back they transferred everything to the new phone. I don’t know what these bozos are talking about having a bad time with these phones. If they want better than these then they need to get into a contract which will at least last 2 years. With a very expense activiation fee. These phones are for people that don’t use a cell phone that much. I’ve had go phone for years and have not had any issues and I’ve even upgraded my phones over the years. I have 3 one for me my husband (which by the way is truck driver and does’nt have trouble with coverage out west) and my daughter.

I’ve had AT&T prepaid for years and have never had a problem. I started out with the basic pay-as-you-go plan, but as I used the phone more I switched to their monthly plan, where I pay $33 a month, which gives me all the minutes I need. What I would never do is get a plan with a daily access fee, which makes no sense to me at all. But the monthly plan is great and works perfect for a moderate phone user like me.

Phone selection at ATT stores poor for go phone service. Usually just have 2 choices and they are always something out of date. They screw you on coverage too. Check the maps! Go Phone doesn’t even cover major interstates which other providers do. Unless you go with a monthly plan don’t expect great coverage unless you live east of the Mississippi river. Western part of the US has minimal coverage except in very large cities. If you live in the northern US don’t expect coverage in Canada even if you only live a few miles away from the border. I’ve heard they now offer some sort of service in Mexico though for go phone users. Customer service is sad. Plan on spending over an hour of your time talking with more then 3 reps to get any questions answered correctly. More time and more reps for a problem. Ready to get nickled and dimed to death? Get a go phone!

I wish o stars was an option. My wife lives in Thailand. She calls me for 10 cents per min. and AT&T charges me over a 1.50 to answer. Over 3.00 to call her. They charge if no one answers.They charge to hear voice messages. They charged me 20 cents each for 14 SMS’s I recieved one day that said error 18″. The reviewer must be getting some kind of kickback to give this company 4 1/2 stars.”

When cell phones first came out I was traveling between 2 states. I got the go phone over 10 years ago. Because I don’t spend my life on the phone, it costs me about $100 per year for short calls. I am a substitute teacher and depend on my phone for calls to come in to teach and I am very happy about the way I can use this phone. I always go to the AT&T store for refills, service and questions as I upgrade my phones.

If I could give them 0 stars I would. My phone won’t receive calls so I call customer service twice – 30mins each time. Nothing happens so I’m told to go get a new phone. Mine’s old anyway so I go and get a $50 phone cause they had no others in the store. Then I still can’t get phone calls. I go into the SF downtown store to speak to someone and this idiot boy informs me that the only way I can get it to work is if I buy a $100 phone!!! I couldn’t believe it! So I think it’s time for me to go try Metro PCS and get rid of AT&T for good

I bought a iphone and bought a goPhone just for the SIM. Ive been using it every since, I bought the unlimited text and nights and weekends. Its the shit, I can text whenever and talk mobile to mobile whenever. SHit is sweet, you’re never supposed to use the goPhones you buy,they will always be terrible. Buy a nice phone from ebay, then use the sim from these piece of shit phones so you can save on features. Plus I dont use EDGE, iPhone has Wi-FI. =D

0 STARS. The go phone is a piece of ____! you fill in the blank. At&t phones suck. They are the worst service and worst phone. My original phone I got from a family plan constantly did not work…I had to replace it twice then I had enough and the representative at the At&t store suggested I get a go phone and put my sim card in…well that plan sucked because my damn network never works so I can almost never use my phone…I live down south. I have an emergency and I can’t use my phone to take care of it…I am going to take a hammer and smash my phone to pieces today…and after spit on it. If I could I would burn it. I HATE AT&T. PLEASE CHOOSE ANOTHER CARRIER.

I think vigin mobile is better cuz when i could not afford minutes they would help me and not limit me and the service is soooooo much better

Was looking at the plans they have but now that I have read all the reviews, I dont know what I am going to do. I just want a phone for when I travel, because my car might break down. Maybe I will check out the ones at the Dollar General store

Why is the editor’s rating higher than the user/reviewer ratings? I switched from AT&T to T-Mobile because I got tired of being charged for calls that I did not answer. I once got a call while I was sleeping so I let it go to voicemail. I check my balance and found out that I was charged for the call I sent to voicemail. I would also be charged whenever I would check my voicemail messages from a LANDLINE phone. I was buying so many airtimes cards just to keep money on my account and I hardly ever talked on the phone. All of my money was being eaten up by calls I sent to voicemail or whenever I’d checked my messages from another phone. AT&T is a rip-off.

I spent $41 to buy a phone and a $25 phone card. When I turned on the phone, it said I wasn’t connected and when I went to the website it said my phone number was not in the system. I called AT&T and spent two hours on the phone with customer “dis”service. Needless to say, I got the runaround, no answers and no service. I’m thinking about filing theft charges.

AT&T IS THE WORST CELL PHONE I EVER HAD.I HAD 1 FOR MY DAUGHTER AND IT WAS 3 DAYS AFTER THE DUE DATE TO RENEW MIN SO THE PHONE IS NO GOOD NOW!THEY SAID TO BUY A NEW SIM CARD.WHY WOULD I.THE PHONE WAS ONLY $30 AND IM GOING TO BUY A SIM FOR $25 I THINK NOT.IM BUYING A DIFFERENT BRAND.

I have AT&Y Pre Pay service and something changed. Now they charge me for a call even if the party doesn’t answer, if I get a busy signal and even for an 800 number.

The coverage on their prepaid phones is not the same as their regular phones. Make sure you have coverage where you want it. Most rural areas are not covered. They really screw the prepaid customer.

Go Phone’s are a piece of junk, because i didn’t use it for a few months and went and purchased minuted to add they informed me that my phone number had been rotated in the system and i needed to puchase a new sims card in order to activate my phone which is another $25 dollars or go buy another phone. Now I have a $15 dollar card and can’t use it. Obviously pay as you go doesn’t mean pay as you go it mean its a contract where you have to make sure your paying minutes every month or you phone is trash. And its not explained that when your minutes expire so does your sims card…

ii Just Bought A At&t Go Phone Yesterday & i Think Their Noo Good. The Featuress They Promised On The internet Arent Alwayss What They Seem & They’ve Been Charging Me For Services i Havent Even Used

Expensive: $120 per month for normal usage. It’s only $40 out the door (i.e. Radio Shack) with a working phone: Phone = $15, startup minutes = $25. But normal usage eats up minutes quickly: 1) Minutes start at 25 cents/min. Switching to a 10 c/m plus 1/day is easy (by phone), but not much better = 20 minutes / day = $3 day = ~ $90 month. 2) Texts are 20 cents each (both way). Five texts a day = $2. Add to phone usage = $5 per day/ $150 per month!! 3) 411 calls are ~ $2.80 IIRC. 4) Web usage is charged per KB. Reasonable, but adds up quickly, and slow.

i got gophone cause i didnt like paying 1 a day for verizon inpluse so i went to gophone and i was paying so much but i needed a phone first i had a 15 dollar card and i didnt even get the 5 of airtime min into my account which said ir would and then i didnt want to pay 50 dollar for unltd text so i got 1000 for 10 and i would get the 15 dollar card which didt have enough for talkin so i let it get to 10 and also on my one phone i had a confusing one when you press the ok button it would go to media net which cost me some money so i got the razr but inconcusion att has a ok coverage and a fast 3g network but is a little to much dough 4 u to spend

att is junk they sold me a phone on the phone and sent me something i didnt want then i cant activate it also there monthly plans are way too expensive and forget customer service you might as well say they dont have one

i think ATT is coverage is okay, their coverage not as good as verizon. i was a verizon customer, i left because they didnt have cool go phone like ATT. i also have problems with my phone the first time i got it. i called the customer service and they were a great help. i agree with some of you guys that they dont have great customers service like verizon. i wish verizon has sims cards like ATT. i would go back to verizon if verizon got sim cards in their phone. thats the only down side with verizon. so far i dont have any trouble with my ATT phone yet, and so far the coverage is great

NO STARS!! I will not buy one more minute of ATT prepaid wireless service. NOT ONE! Terrible customer service. I bought a go phone and called customer service to get assistance in setting up the security feature. The rep I spoke with gave me a code to put into the phone, which did not work to enable the feature. He then gave me several different codes to try, which eventually locked up the phone, then he hung up! I know he hung up because he did not call back on the call back number I provided at the beginning of the call. I called back and spoke to another rep who said that the lock up was the first rep’s fault. He said the first guy provided incorrect information and led me through the procedure incorrectly, causing the phone to lock up. He apologized for my inconvience and said to rectify the situation he would give me a new SIM card free of charge and sent me to a local ATT store to get one. At the store, they put in a new SIM card but the phone was still locked up. They would NOT replace the phone – it is brand new. I have not made a single call on it! I have spent hours trying to rectify the problem – could not understand the heavy accents of the reps on phone and was treated rudely and still have no resolution. ATT finally told me I needed to contact Nokia, the manufacturer, to unlock the phone. This is UNBELIEVABLE! If I get the phone unlocked, I will not spend one more cent on ATT wireless service and am considering discontinuing all of my services with them.

ATT in general is for little kids and run by kids as well. It’s incredibly expensive compared to any other phone company. Check out Boost and Cricket for unlimited daytime minutes for just $25-$50 a month.

ok so i bought a cheap go phone that had a samsung phone in the ppackage. I have had it for only about a couple weeks and the phone is junk. It wont turn on anymore and they wont let me register my sim into another phone. I believe this is a crock of shit. I spent 30.00 on this and i also have 25.00 on my account. So i feel they should either let me do it or give me a refund of all the money i have spent on it.