View All Metro PCS Reviews

Bought Samsung R450 which quit working on 9th day. Metro refused to switch phones unless I pay the bill in full and let go of the free month. I went to the top of the ladder almost 7 supervisors and all refused to help. I understand MetroPCS does not make phones but they make rules and should be able to transfer service to a different ESN without any issues. Consumer should not be penalized for bad phones sold by MetroPCS. All in all phone service is OK so long as you do not need customer service.

WORSE CUSTOMER SERVICE I’ve ever experienced in my life!!!!!!!!!!! When I originally got my service, I made sure to get insurance on the phone. The screen when out on it and I had to pay a $50 deductible in order to get a another one. Less than a month after I got the “new” one, the screen on it also went out. I went in to a Service Center, only to have them tell me that I’ts nothing they can do. They wanted me to pay another deductible or pay full price for a brand new phone, because they only issue refurbished phones as replacements. When you call the 800 #, they act as if you’re bothering them. If they were the last providers on the face of the earth I’d NEVER have service with them again. To all the newbies, GOOD LUCK, your gonna need it!!!!! It’s always great at first, but wait until you have a serious problem.

Any company that hangs up on a customer should be shut down. No it is not ok please do not post after me saying they have the right and all that nonsense. I am not in a restaurant making a scene before paying, I paid, they ignore. NOT OK!!! Apparently do this constantly, as well as make it impossible to consistently reach a real person. The automated message will deny you access, trying to trick you into thinking it will actually help; when it will end up wasting as much as 4 hours of your time. If you have never had a problem with your phone or account with METROpcs, I can understand why you may think METROpcs is decent company.

Terrible costumer service. Don’t even bither to try!!!!!!!!!!!!!1

Metro PCS is fine if you live in the areas they cover. They offer a BlackBerry Curve, but it is expensive. I have it and when I’m in a good reception area, it is awesome. If I’m in an area with poor reception, sending text messages is a battle, though this may be a fault with the BlackBerry itself.

I have been using MetroPCS since mid-2007. Unlimited calling, texting (even international texting), internet browsing for $54 including taxes is sweet.

MetroPCS has alright performance, but terrible customer support. Also, their website lies – It claims that all of their plans offer unlimited texting while none of them actually provide this feature except the two most expensive ones. There are other innacuracies on their plan list on the website as well.

the plans are okay. but i hate how effin expensive the phones are its so lame.

I had a Samsung phone, it was great, loved it an the service, however whne they get the slightest bit wet, they go out on you and there is no way to reapair them. Now I have a Kyocera phone and I hate it, the worst cell phone that I have ever had. They have a stange billing procedure also. If you are out of the country for 3 months like I was them when you come back, they want that you to pay for all the months that you did not use the phone. That is something that I have never heard of from any company. I agree with the above I feel that metro is unfair, ignorant, and undeserving of our business and support. Take my advice and stay clear of this outfit, they will rip you off!

Metro PCS has HORRIBLE customer service. If anything goes wrong, you’re screwed! My $200 samsung messenger phone screen went dead 3 days after the Metro warranty went out. They did not have insurance available until a month AFTER I bought my phone. I don’t know why the screen went dead. They said pressure damage but their is no damage, just a dead screen. I went to BOTH their “authorized dealers” with no luck. They accidently cancelled my service and then couldn’t restart it because my phone had a dead screen. It was like a catch 22. They had a solution for me: Go buy another phone. I am retired, fixed income. My son bought me the phone. I have been without a cell phone for a few weeks now, even though I am still paid up. I feel that metro is unfair, ignorant, and undeserving of our business and support. Take my advice and stay clear of this outfit, they will rip you off!

Great service!!!

it sucks ass man! i needed to buy a phone b/c my wing from tmobile was jacked up and one day before headng out the city i switch to metropcs..horrible..soon as i left nyc to enter nys i recieve no rception..then on top of of spending 400 for the phone i call customer service and they tell me they didnt finish putting up the antenna yet” i want my money back…horrible”

I would rather be without a phone than deal with this garbage. Do you know how embarrassing it is to be speaking with doctors and lawyers and asking if they can hear you..or worse yet having the call dropped? Well, at least I have a game I can play.

WELL I THIS IS A GOOD SERVICE BECAUSE YOU CAN TALK ALL YOU WANT….YOU CAN TALK,TX WITH OUT WORRING ABOUT THE MINUTES THAT UR SING. I GIVE THIS A 100%

Ok, I’ve had my phone for a while now, and i havnt had any problems with the phone, i got what i expected. Unlimited texting, unlited calling, no counting minutes or worring about hidden fees. Havnt got a dropped call, and ive been with metro for 2 years. its hard to get ahold of a Customer Service agent, just call the number and say that you want to activate a phone, then you get to speak to a live person 🙂 phones arent fancy and complex but they call, text, i can check email and myspace… mobile IM ect. I like my phone and the company, but the customer service isnt too great :/

I’ve had Metro since 2006 and I love it! At first I hated the roaming charges (.49-.79/min?!?) but now they’re much MUCH better (.19/min) AND I get free texting! True some of their phones aren’t that great, but hey a 50 or 99 dollar phone is a 50 or 99 dollar phone no matter WHO you go with. All the carriers mostly USE the same manufacturers! What do you expect?? If I had a wish, it would be that they carry more phones that those of us with large hands can use.

you forgot to mention in the con section that the internet is a joke… ALL of the phones that they have use BREW and can not download JAVA apps, and are not capable of viewing video, such as mobile youtube, or downloaded video. (possibly excluding the blackberry that for some reason they did not bring to the NYC market)

With Metro PCS I have had the most horrible customer service experience that I have ever had. Extremely Rude personnel-(that actually mocked me on the phone), hang ups, reps that could not answer basic questions, hour long waits for service. The only solution they give you in regards to any problem that you try to take care of, is for you to go to a local store. The phone service, with its Not So Great Reception, is not worth it if you have to deal with someone in customer service -especially when you need urgent or time sensitive resolutions. It is time that companies that allow jerks to do -so called – customer service rightfully loose all their customers to someone who attempt to truly provide decent service. Bye Bye Metro PCS and good riddance.

I just got a new phone from Metro PCS nd it is okay…but da phones are hella crappy at-least it saves you money

i have the mesenger phone and it sucks really bad service and i can not recieve txt msgs and customer service is not helping me and they are making me drive to their actual store just to see what they can do about it its just a waste of time dont get metro

Hi, I love your website:D. Well dont write back to me. Because i have to tell you this is awsome! and have the pop up girl talk to me about phones. 😀 Thanks.!

I have had Metro PCS for about three years now. I am very happy with the service. It is a no frills cellular service and I get exactly what I pay for. I do not worry about going over minutes or text messages like I did with Verizon and AT&T. I can check my email, the news, the weather, maps and instant messages from my phone. Metro PCS phones are not Blackberry phones or iPhones but they serve the purpose that I need. Which is to make and receive phone calls and text messages with some extras like I listed above. Their service reliability is comparable to most companies. I have service sometimes when some of my friends who have one of the major carriers does not. Now that Metro PCS has expanded to over 300 cities, I am much happier when traveling. I live in Florida where the service is great and I travel back home to New York City and Long Island very often where they now have service. I have dealt with many carriers and you have the same issues with customer service as you do on most. When I used to call I would have trouble getting to talk to a real person but I figured out that if you say “activate a phone” to the “robot woman” you will be directed to a human being. I have the $50/mo. plan with a little extra things on it and my total bill is $69/mo. I do not understand why some people are complaining about it being more than advertised. Did you ever hear about taxes and other cellular fees? Usually that means your bill will be about $20 more than the service plan. I would highly recommend Metro PCS to anyone that is looking for a great, inexpensive plan who is not looking for a phone that can manage their entire lives.

soo, i like metro pcs, its great for a teenager(like me). were always going over our minutes, and now its a great chance not to. the only thing is, if you dont pay your bill, you can get calls.

Phone service is ok,but I’ve had service just 2 MONTHS and already twice my payment has been misapplied”.It took me 8 phone calls to get a straight answer as I was hung up on each time I calld and told the cs rep the problem.I never was able to speak to a supervisor as they were always busy.BEWARE the cs is awful!!!!!!And make sure that you assure that your payment was applied to your account as Bill Matrix is known to make errors.”

i had metro pcs there ok there phones do suck but for the price cant beat it i recently had sprint the 50.00 plan my bill was 300.00 2 times so i guess i rather stick with metro no suprise bills they have 1 fon i like so i would say buy metro save money i few dropped calles but better than over spending.

Customer service has a tough time with the English language, and can rarely answer problem questions with any degree of accuracy. They feel the solution to every problem is “let me refresh your phone.” Never works, you just end up calling back a second time.

i want to change my verizon prepaid to metro

as far now i gave 5 stars coz i just got my phone i hope it is the best but i dont get global texting from my bf which is in Uk. i hope i can get some help on that.

I have a $40 dollar plan and i cant send text message! $40 dollar plans is suppose have text messeging right?!? And i had to pay $52…a month? wtf? How can a $40 plan add up to 52? its suppose to be $47

I just got onto Metro PCS, the first month I received a text saying I owed 52.90, so I paid it right away. The next week I got another email saying I owe 6.30 and if I didn’t pay it they would cut off my service. I tried to pay it on their website but it said it was too small an amount – so two days later they cut off my service. I don’t think I should be punished for their mistake. I have recommended Metro for their cheap rates but will not do that anymore for their policy and customer service (who don’t understand english and are extremely rude). I was without a cell phone when I drove to NY which was my purpose for having the phone (for safety). I think upper management needs to do something about their policies.

Analog signal phones use up their batteries much faster than digital signal phones. They use as much as five times more power.

been with metro 4 8 years now greates service ever.point blank period

Metro PCS does not “blow” or “suck” as most of you say. I have been a customer of Metro since 2006 and have not had problems with my service. Since then I have gotten a job working for one of their corporate locations and let me tell you…dealing with customers is no walk in the park. First of all, customer service (*611 or the 18888metro8)is a third party company contracted through Metro PCS. Most of their locations are in cities where Metro service doesn’t exist. If you have any problems with your handsets or service, get off your lazy ass and go into a CORPORATE store. “Authorized dealer” locations are just there to sell the product. Now, in regards to the authorized dealer locations; they are there to make $$$. They could care less about what your issue is or what you are complaining about. When the phones break, don’t yell at us. We don’t make the phones. If you purchase a Motorola or Samsung and it breaks, contact the manufacturer and tell them. We trouble shoot phones, we’re not GOD!! I love my service and my company!!!

I’ve had metro for a couple of years now and was quite content with their service. Until recently when i bought a new phone as well as a new plan and changed my number then i kept having issues with it, for some reason no body could call my new phone because it would go to some company with a completely different number. So then i went to the store i had purchased it and they had supposedly fixed it but could not fix my internet issues and instead told me i would have to go to another store for that. Then when i tried the number again it still wasn’t working so i called the company and they had supposedly fixed it as well and still nothing, so the next day i talked to about three different people trying to get it fixed when i finally did, but then my internet and picture messenging want working. So that was another couple of days until it was finally fixed. Now it seems to be working fine though, it just seemed like a big hassle trying to get a new phone to work.

I have had metro for 5 months and I love it. I have not had any dropped calls. I dropped my phone is water and they replaced it with no hassle. Customer service is hard to get ahold of but if you always hit activate phone you get put thru to a live person immediately. I have absolutely no complaints and the best part is I never have to worry about the bill because its the same every month. I do hope they increase the coverage in other states.

I’ve been a solid customer for over a year now, and had no problems until a month or so ago when they started raising my bill for no reason. I called customer service after I paid what I was told to pay and my phone was shut off!! They offered me no help what so ever and even hung up on me!! I’ve never been treated so badly in my life!!!

its all right if your on a budget but if your not i wouldnt recomend this servise

i been with metro pcs 4 five years now and it:s the best prepaid service out there and the cheapest i have unlimited minutes ;pic video text and web all for 55.00 tax included u do the math .. i love it

I live in SF and I agree I cannot make outgoing calls about 90% of the time.

Metro PCS was a great service for me. I hate that I had to move to an area that doesn’t have the Metro PCS service. It is the best type of prepaid phone. I always had service and I didn’t have to watch my minutes, texts or web use. It’s great! I’m with T Mobile now but if I lived in the Dallas area again, I’d be right back with Metro PCS.

I have the occasional dropped call, but there is no contract, I use probabably about 4000 minutes a month – if not more – and if I do travel outside my area, I have been able to find coverage in other cities and when I couldn’t I loaded my card. For $45 a month, I could not be any happier.

hey.. you can get better coverage with At&t or Verizon but it will cost you. I was loyal to Sprint for 10 years and had bills up to 500 per month when I would travel but changed to Metro when Sprint slammed me onto a contract after Sprint fried my phone while doing a software update. Sprint replaced the phone they cooked and slammed me onto a 2 year contract on all phones. I got mad canceled all 4 phones and paid 150×4= 600 to terminate all contacts with Sprint. Now with Metro Pcs I pay 100 for 4 phones and don’t worry about the bill. Customer service is poor, coverage is ok but for the 100 per month I’m not going to complain. The reason you pay more for the phones is because you have no contract. You can get a phone cheap if you go with Att/Verizon/Sprint etc but you will be pay for the phone over the 2 year contract. After the contract is up they also do not reduce your bill by the monthly amount charged for that phone. Again if you were to buy the phone outright the phone cost the same at metro as it does with any contract provider. Thats why they charge the early termination fees.

The customer service is really useless. And they dont provide the services they charge for in some cases

The only good things about the phone (though extremely overpriced!!!) and phone plan is that the price is good and so is the coverage.

THOSE WHO DONT UNDERSTAND THE METRO PCS CONCEPT…DONT BUY THE PHONE. Look, its very simple. This is a pre-pay service, so when you dont pay your bill the phone gets shut off. If you travel a lot, this service is not for you. Although I heard that Metro is working on improving that aspect also. If you dont travel, Metro is the best service you can get. Which other carrier can provide you with unlimited local, long distance,text, web browsing, caller id, voice mail, 3 way calling, and expanded nationwide service (as of Nov 6) for $45. I have a Verizon also and I swear my Verizon has dropped more calls than my Metro. For those who have costumer service issues, you should go back to the dealers that sold you the phone. If they sold you the phone, they are most likely going to take care of your issues because they value your bussiness. Read the Start of Service Form before you buy the phone, it will explain all the details. Then if you determine that metro is for you…trust me you are going to love it. The only issue I have is the phones. Metro needs to start offering higher scale phones like touch screens and PDAs.

I added global text but friend in trinidad does not receive text. Called Customer service many times but no resolution. Any ideas anyone before I cahnge phone plans.

Ok, looks like I summed up all the blogs. Metro csr’s sucks, huge percentage of dropped calls, no grace period on bills, expensive phones, and low battery life. More cons than pros, I’ll pass:(

NO screen-it doesn’t work so don’t bother. the name will pop up while your phone is ringing–so if you happen to SEE that you’re missing a call, great–but then later, when and IF it tells you that you have a missed call–“no name.” about the “if” it tells you have a missed call. I tested my phone by calling it from another phone twice. I left a voice mail both times…however, when I went to check that on my phone it said that I had NO voicemail AT ALL, i never even dialed out of the phone–just left a message, and it was just i guess deleted somehow–so scary if an employer calls or a client (for a business owner) calls, tells me they left a message and then think I either a.) ignored them or b.) am lying when I say I never received a voicemessage. Also, I mentioned earlier that I’d called twice and left 2 separate voicemails–well, later that day, my phone said that I had NO missed calls–they just magically dissappeared. Wow–um, you’d have to be STUPID to buy MetroPCS after reading this, now that you KNOW that you may or may not receive the voicemails, or at least the missed calls callers leave you.

I bought messenger r450, phone is great Plan is great, advertised On the 45$ per month Plan UNLIMTED IM AND MIM(mobile IM) go to download the program through and messenging says “customer not found” this is My 3rd messanger im really feed up with the phone and customer service I would say wait out the company If you are in the LA market, untill they get their stuff together

their customer service is the worst bunch of useless wasted space i have ever had the misfortune of dealing with, as for their 30 day return policy don’t buy into it they wanted to charge me half the phones value and i only had it 24 hours

I hate metro pcs you arent able to go out of state and you arent able to alter your plan on the internet and to recieve the latetes ringtones you have to ben on the 50 dollar plan!!!!!

Nah don’t hate on Metro. Every company is gunna have some good points but there’s no WAY u could beat this. i only had a dropped call like.. 2wice in 2 years wit metro. n u get EVERYTHING. internet, IM, email, textin, callin incomin and outgoing, for JUST 60 dollarz. wit another company dat would run up to like 200!! u dont gotta worry about minutes or nothin. cuz EVERYTHING is one price. their phones used to be OK. but they get even sexier every year. da only thing is, yeah customer service is pretty bad.

I have been using Metro PCS for about a year,but my only problem with the compagny is the dropped calls ,also they don’t have any nice phone just like the blackberry or any other phone like the other providers.If metro pcs can have some very nice phones ,and work on that dropped call problem they will be the best of the best.So please metro pcs can u come up with the blackberry phone,and i will give you 5 Stars.

I was a long time Cingular customer and became ill at times when my “rollover minutes” seemed to vanish the month they were needed. After a few bills >$400 and one over $900 I was happy to go with Metro and after several years I think the service is acceptable 99% of the time and I ALWAYS know what my bill is. I have all the extras including web access which allows me to check all my email, as well as unlimited text which is how I keep in touch with my family. If cost were not a concern I would still think twice before ditching my metro phone service. Best deal around if you ask me!

metro needs to make more phones that are either touch screen or key board. otherwise ther an ok plan if you talk alot and dont want to be billed an extremely amount of money.

I live in Orlando and have driven to coast in tropical storm- never lost service once. Customer service is a little hard to get to but for the price of having my phone + 2 more (kids) and NEVER going over $120.00 mo with text msgs going 24 hrs a day- you cant beat it!

Cell phone coverage maps are a sham. I lost clients in Las Vegas. Very difficult to get customer service due to computer voice prompts. My advice, don’t believe the hype.

Let me try and help you guys out with understanding Metro PCS. 1.) When it comes to billing, Yes if your bill is due on the 15th and you do not pay your phone will be turned off on the 16th. But if you are late paying your bill there is something called a “Bill Cycle Reset” Meaning if your bill is due on the 15th and you don’t make in until the 20th tp pay you can have your “Bill Cycle Reset” so this way you can get a full month of service. 2.) When dealing with Customer Service over the phone you need to understand that they are NOT Metro PCS they are 3rd party company contracted to handle phone calls. When you do call Metro PCS if you need to get to a live rep, say “something else” Also keep in mind that NOT every store you go to that say’s Metro PCS is a Metro PCS corporate store most of the stores you see are simply authorized dealers, they are not actual Metro PCS corporate stores. There job is to sell you a phone and take your payment. So if you need something serious handled be sure to go to a Corp Store.

The 3 years I’ve had Metro PCS have been the happiest years (phonewise). No suprise $300 phone bills…just talk, text, and surf the net till your lil hearts desire. No credit check, no deposit, no we don’t sell to your kind” business. Sounds like most of the whiners and complainers here couldn’t figure out how to unwrap a stick of gum.”

I think Metro PCS is okay…I get a lot of dropped calls but i know it is because i live in a bad service area. As soon as i pull up to my drive way, my bars have always started to drop so it is not Metro’s fault in my case. I had other services like Sprint before Metro, and even with Sprint i would get dropped calls. A lot of people may not know that. As for all other parts of Dallas, TX, the service is GREAT!

I’ve had metro for about one year now. As far as the phones go..they SUCK. I have gotten 3 phones from them and you do have to charge them EVERY SINGLE DAY…MORE THAN ONCE SOMETIMES!!!

Metropcs has its ups and downs but one big down is its our 24-hour service representatives will be happy to help you” its 3:44 and i get no answer and i need to cancel my phone service because my phone got stolen! so their 24-hour help is useless. “

Hey, i have metro and I love it! It was bad at first but their service has improved A LOT over the past couple years. For you people that can’t get to customer service…try calling your 611 and just chose the option as if you were a new customer…you know they won’t turn down a new customer!!…those reps can do the same as any other rep you may need to talk to… Talk and text all you want without having to worry about waiting for nights and weekends? Can’t beat that! Esp with no contracts or fees. If you dont like it…go somewhere else…hope you enjoy the bills and contracts with other companies.

Pros: Excellent reception, reasonable rates, nice phones, good customer service, less dropped calls, unlimited long distance and local if you chose to for only 50 bucks…

I’ve been using Metro PCS for 6 months, with the Kyocera STROBE phone. I tell everyone I know to switch to MetroPCS. I’ve had 6 calls dropped in as many months… that happens on any network. My email is timely, I spend 30mins a day on the Wireless Web, and the calls sound great. The phone is also awesome. I text a lot, and the flip-open design is great. The only person that Metro is NOT great for is the traveler. TravelTalk is a little pricey, and some major cities don’t get service… yet. I get service all over my Metro area, so it is almost never an issue. Look at all the complaints, and notice how few of those people can express a simple thought. Those same people should save advanced forms of communication for people who can understand them. The MetroPCS dealers are JUST DEALERS! They don’t do any tech support. The few times I’ve had a question or issue, I’ve faced the tolerable inconvenience of waiting until business hours, and calling in. So, at least in Central Florida – METRO RULES!

I’ve had my metro phone for 2 years now and my girlfriend and I have even purchased stock in the company. I wouldn’t change for nothing in the world right now and to be honest everyone I know has different services and they all have commplaints about either customer service or their phones performance. In the end no phone is perfect but for the cost and not having to worry about late fees or early termination fees how can you complain honestly. Would have gave 5 stars but my 1 gripe is my phone doesn’t work well at home. For all of you that are complaining you already knew that coverage is limited with this company right now its only a few years running. They give you a map explaining your coverage areas so why act like you didn’t know your phone would suffer dropped calls and no signal in certain areas. As far as faulty phones go you can get that from any company it has nothing to do with Metro in particular they don’t make phones the fault would be on companies providing metro with the phones. Word of advice to all THE STORE LOCATIONS HAVE NO POWER ALL THEY DO IS SELL YOU THE PHONE AND ACCESSORIES, ACTIVATE IT AND ALLOW YOU TO PAY YOUR BILL. Besides why would you pay your bill at the store when paying online is free? Plain and simple I can afford to pay a little over $50 for a phone I can’t afford a $100 bill a month just to have a name brand”. Sweatbay or Publix brand anyone?”

I dont know about metro they have good prices on the monthly bill but the phones are not very fancy and if you lose a 200 dollar phone you wont be able to replace it

i boughtb my phone a month ago and it dnt work no more what should i do about that

i love metro pcs it is the best i have had it for a long time

I’m having a lot of mixed feelings about metro. The phones suck and you have a very limited choice of phones. I am on the 45 dollar plan and I checked today and it said that my bill is 57.00. How weird is that? The battery does not last too long on my phones nor do they on other metro phones. I don’t know if I should cancel them or not. I called customer service and they hung up on me and I didn’t even get to talk to them.

I have a metro PCS in los Angeles Ca.I can’t make or recibe any call to often because the signal is poor, when I call them, they said that some building bloked their signal; but in the road too? in my opinion this doesn’t work in los Angeles Ca.

I like the fact that they’re cheap and you get unlimited everything..but they need to up their service cause service sucks..i am forever droppin calls

Metro PCS phones must use knock off batteries, they never hold a charge longer that 8 hours. My sister has the same phone from another provider and she doesn’t have this problem, her charge lasts almost a week. Everyone I know with a metro pcs phone is complaining about having to charge it several times a day.

MetoPCS Atlanta service in 2008 still has cheesy coverage (weak with lots of holes) . Boost Unlimited costs a little more but the local coverage is far better than waht MtroPCS offers.

March 26, 2008* Metro service is down since 12noon in Ft. lauderdale, Florida. GEE it is now 10.23pm** I wonder if service will be restored tomorrow* The message received when I tried to make a call was Your phone is not authorized to make phone calls””

IVE HAD METRO FOR ABOUT A MONTH NOW, AND AM PRETTY MUCH HAPPY SO FAR. I WAS ON ALLTEL PREPAID FOR ABOUT TWO YEARS AND WAS PAYING 50.00 FOR VERY LITTLE MINUTES, AND EXTRA FOR TEXTING. ITS NICE BEING ABLE TO TALK ON THE PHONE AND TEXT ALL I WANT WITHOUT A CHARGE. IVE NEVER HAD A DROPPED CALL. THE only PROBLEM SO FAR IS THAT I CANT SEND OR RECEIVE TEXT MESSAGES TO NEXTEL CUSTOMERS – EVERYONE ELSE I CAN, BUT THERE MUST BE A PROBLEM WITH NEXTEL.

Im really thinking about getting one of their phones but I want to know is it really worth dealing with bad customer sevice and drop calls for a cheep price plan?

I left sprint back in 2005 and swithced to metro they may have thier shortcomings but i dont travel and their local coverage is pretty good and their corprate store in store service is better then the major carriers i upgarde to the motorla razor and this phone rocks and now some of the major carriers are trying to copy metros unlimted plans but the wanta contract and are chraging up 200$ what a crock get with the real world METRO ROCKS

If you live within the coverage area, which it clearly lists, this is probably one of the best prepaid services you will find.

This company rocks. Good coverage, OK phones, OK customer service. What is there not to like about them? Nothing!

This is a great plan when you have a tendency to talk/text a lot and not keep your minutes in check. Yes, it’s limited to coverage, but hopefully they’ll expand like CellularOne. I wish they would offer more phones from other manufacturers but I guess time will tell.

Metro PCS has the worst customer service I have ever experienced. Sure their price plans are good, but try to get help when you have a problem. Their telephone customer service line is a computer that refuses to connect you with a live person even though they are available and even though the choices they give you are different than what you are trying to find out. If you get a faulty phone and need a replacement (even though your phone is under warranty) FORGET IT. I went to a sales center, he looked at the phone and told me it was faulty and that I should go to the central service center to get a replacement. I drove for over 30 minutes to get there which would have been ok except I had to wait for more than 3 hours because there was no help there.YUP 3 hours. After all that they wouldn’t replace my phone. Today I tried to switch over to a family plan. After visiting 2 metro stores in my town who told me I needed to call metro to do this. I am on another goose chase. The telephone computer will not connect me with a person and I have gone around in circles. So if you have a problem plan on it taking all day or longer to get resolved. Something so simple should only take 5 minutes.

I was very satisfied with Metro till I used their “customer service”. I purchased a $200+ phone for my daughter for Christmas. They sent my paperwork in activating my phone but didn’t activate the actual phone. My daughter was out of the area when she opened the phone and lost 7 days of service. I returned to the store and an employee activated the phone and told me the bill would run from the activation date of 12/28/07 as opposed to the purchase date of 12/20/07. On 1/20/08 while visiting her grandparents, my daughters phone was cut off. I went back to the store but was told by the employee that they did not have access to any of the service options. She called customer service for me. I explained the situation for over 2.5 hours and was unable to obtain any help. They kept restating that the bill needed to be paid and that they could not reactivate the phone until doing so. After 2.5 hours, they suggested I go to a corporate office in Antioch California for help. AHAAHHHHAHHHH!!!!!!!!!!!!!!!!! 4 hours!!!!!!!!!!!!!! While at the office they told me the only thing they could do for me was reset the billing date to 1/22/08. They could not help me with the lost week worth of service. I allowed them to reset the date and resolved to the idea I would contact the owner of the store as the error had been on the part of his staff and I felt he would take care of the error on their part. Corporate customer service told me that they would reset the phone bill date, but somehow they deactivated the phone beyond their own knowledge. They couldn’t get the phone back on and decided to give me a “new phone”. I waited in my car while my 14 year old daughter had her phone numbers and information transferred to the new phone. When she came out, I asked to see the phone. The phone had scratches and makeup in the speaker area. Disgusted, I went back in and asked the women why she thought it was okay to replace a 3 week old $200 phone that had worked fine with a dirty used phone. Not only had I been shorted seven days of air time, but now they took my new phone and gave me a used refurbished phone without my permission. I wonder what would happen if I took my diamond ring into be cleaned and they replaced it with a cubic? Yeah I lost it!!! So then, they give me yet another phone, this time they said it was brand new. Again everything was transferred from one phone to another EXCEPT, somehow the billing number. This meant after getting home with the reset account date and attempting to pay the not due phone bill so my daughter could use her Christmas present, that the payment I made activated the wrong phone. I called customer service “DUH Customer Service can I help you?” They kept telling me the phone was on. I explained to death that they had somehow crossed the information. On the following date 1/23/08 I returned to corporate in Antioch. They said OHHH!!! We crossed the information we can uncross it. I told them that I had lost another day of service and requested the again The manager told me he could do this but it would cost $5.00. !!#* What!!! THey make errors and I pay for them??? I asked why they would charge me they hadn’t charged me on the previous date. He responded, “Yes, we did”. WHATTTT!!!! So I was paying $10.00. I took the phone and left to avoid being arrested because at this point I wanted to hurt someone and had the sense to leave before doing so. I had left a message for the owner of the store where the phone was purchased to contact me. He called me and met with me at the store. He told me that he would take care of the bill to get the phone back on and apologized. (GOOD Customer Service- Metro could learn something here.) He paid the bill and asked me to wait at the store till the phone came back on. He gave me the approval code and had his employee call customer service for me in an effort to expedite the return of service. I called and got #$#%#% Customer Service who said that my payment had not been recieved. I explained that two payments had been made now and provided both approval codes. She said if the bill was paid give it 15 min. to 2 hours and service would return. The phone never came back on because of the corporate mistake. The store owner had to terminate all the service and completely redo the entire process. I had to obtain another phone and because they did not have the equipment my daughter lost all of her numbers, music, etc.

With any service you expect there to be pinnacles and shortfalls. Unfortunatley with Metro PCS there shortcommings outweigh any advantages they claim to have. I have bad credit and wanted something without a deposit so I tried them out. After the 1 hour long wait to receive assistance I finally received a phone and a rate plan that I was told would work. From day one I experienced drop calls, error messages, and numerous dead zones. Then the screen on my phone mysteriously went blank, buttons worked but no screen. Needless to say the reps accused me of dropping the phone being the reason it no longer worked. I had had enough at that point, no customer service and overall poorly run company. I would rather be out that money than continue to donate to their scams.

The service seems good and a good pic of phones. But they make you pay $5 etrra per mo/ for IM and it only has AIM if you are paying for it it should also have yahoo and MSN. And better coverage is needed around Dallas.

Metro PCS is a great service, although i wish that they had more phones to choose from. I’ve been on the Metro PCS for a couple years now, and its great, but I wanted to get my daughter on the plan too, because she recentely went $60 over her minutes.

If you don’t travel much and stay in your coverage area it is worth it. I have Metro PCS then switched to Sprint and now am switching back. Other carriers have all sorts of hidden fees. For about $60 I get unlimited local and long distance, Text, picture messaging,web access, insurance, and my favorite- Unlimited 411! Sucks to have to pay full price for a phone though…but with other carriers you get a discount but ALWAYS a 2 year contract that you have to pay an arm and a leg to break!

1-1-08. I’m from San Francisco, CA & been with metroPCS for 2 yrs. I switched to boost mobile unlimited b/c I’m unable to make or receive calls 90% of the time early Dec 2007. I thought it’s b/c my LG VX3200 is not supported anymore. So I bought a Kyocera camera phone for $131.00 including tax featured on their website. Still, unable to make & receive calls 90% of the time with this new phone. When a call do connect, it’s either dropped or the other party can’t hear me. Switch to Boost mobile b/c they use sprint network pin drop sound quality & roaming is only 15 cents a min.

As I have had Metro for over 5 years now, I will try to explain a few things to people who do not understand weird things that go on at metro. First off is the billing, and that is the #1 thing that irks me. If your billing cycle is set for the 15th, and you do not pay the bill, your phone will be turned off on the 16th, if you do not pay until the 30th, guess what, you just paid a full month for service up to the 15th and you must pay for service again on the 15th. So, pay your bill on time and you will never have a problem and get the most for your money. Second, and probably tied for the irritation factor of the billing is the voicemail. Incoming Voicemail messages (when people call you and leave a message) are limited to 45 seconds, thats why they get cut off, it’s not the service, it is the plan you chose. If you are on a 45 or 50 a month plan, you get upto 3 minutes, still crappy, but at least it is enough time for someone to get their point across. To the woman who purchased the phone for her son and was angry that she couldn’t have his name on the caller id, that is due to a federal law enacted to protect him, if her is under 18, he is covered in the child protection act, a federal law. Companies can be fined hundreds of thousands of dollars for violating this law, when he is 18, he can be on the caller id all you want. As far as coverage, yeah, it is limited, but as long as you are where you agreed to receive coverage provided, no problems… I had verizon for 1 year while I traveled, dropped probably 30% of calls (America’s Best Network huh?) Bottom line, it is an excellent no frills basic phone service. If you want Frills, Nationwide coverage, Smartphones, Blah Blah Blah, Go to the top 3 carriers and get raped by their base packages of 59.99-79.99 and still pay for overages. Verizons unlimited text is $20 a month add on. $25 more and you have unlimited minutes also at metro. Hmmmm, I didn’t get an economics degree, but sounds like a better deal to me. Bottom line is get whatever suits your needs. Whether it be Metro PCS, Verizon, AT&T, Sprint, Alltel, Whatever. If you don’t like Metro’s service, drop it, won’t cost you a dime, Try it with any of the others, $175-$200 PER LINE. Phone Cost is steep, I agree, just keep in mind that the cost also includes the first month free, so really deduct 1 month of your plan cost and that is the actual cost of the phone. Fact is that Metro serves a customer base of 3 million people, most of which are completely content like myself. Half of the complaints listed here are from obviously ignorant, most can’t even spell, maybe they have some share of the blame in their troubles. 🙂

MetroPCS coverage in metro Atlanta is very spotty and weak . Customer service at the corporate store seems OK but telephone customer service is terrible.

so far so good the phone is pretty tight and the service are is the same that i had with sprint… remember, nextel has been around for a long time and there service still sucks(unless u hook up with a sprintnextel power pack) this is a pretty new company give it some time and it will catch up

i will never go back to another cell phone service again. i have been very satisfied with metro pcs.

I WOULD LIKE TO KNOW IF U EVER GOING TO COME UP HERE TO MILWAUKEE, WIS BECAUSE I THINK IT WOULD BE GREAT THAT IF METRO PCS I THINK THAT IT WOULD BE GOOD BUSNESS UP HERE

hello there i was just wondering that when you going to have services here in location of MILWAUKEE, WIS because i think you are the best company of metro PCs SINCERLIEY

The reason why the costumer service is so bad, is because the csr agents live in……México hired by an enterpreise of Grupo Carso (owned by carlos slim) called Telvista, and the salary is like 350 dlls + 150 dlls bonus a MONTH !!!, and beside from that they work 6 days a week.

I AM VERY UNHAPPY WITH METRO PCS SERVICE. MY CALLS DROP 80% OF THE TIME THE RECEPTION IS HORRIBLE AND I TRIED TO RETURN THE PHONE UNDER THE 30 DAYS BUT THEY DIDNT LET ME BECAUSE IT WAS OVER 1 HOUR IN TALK TIME ON THE PHONE BUT I ALREADY HAD IT FOR 3 WEEKS. I HAVE TO CALL THEM TO REFRESH MY PHONE EVERY TIME I WANT TO SEND IT A TEXT MESSAGE. THIS IS THE MOST HORRIBLE PHONE SERVICE I HAVE EVER HAD!! I WENT TO A CORPORATE OFFICE TO SWITCH MY PHONE WITH A NEW ONE AND THEY SAID THEY DIDNT HAVE ANYMORE LAST FRIDAY. THEY TOLD ME THEY WOULD CALL ME WHEN THEY GOT SOME MORE PHONES IN SO HOPEFULLY THEY WILL. I AM VERY UPSET AND ALL I WANTED WAS MY MONEY BACK. I ALSO TRIED TO CHANGWE THE PHONE FOR A WHOLE DIFFERENT PHONE AND SHE SAID THAT I COULDNT DO THAT EITHER. I TALKED TO A SUPERVISOR OVER THE PHONE AND HE TOLD ME THAT SINCE I TALKED OVER AN HOUR THAT I COULDNT GET A FULL REFUND BUT THAT I COULD GET SOME OF MY MONEY BACK AND THE LADY AT THE STORE SAID THAT THE INFORMATION WAS WRONG AND IT WAS NOT TRUE. MY THIRTY DAYS IS UP DECEMBER 5 AND I CANT DO ANYTHING ABOUT THIS TRASHY PHONE THAT COST $175.00 I RECOMMEND NO ONE USE THEM IM FORCED TO BE A CUSTOMER.

I used them in Atlanta GA . The coverage is like swiss cheese and the customer service is bad . Look elsewhere if you have a choice .

Customer Server is Horrible Coverage is Moderate, defiantly not a phone for a person who wants to leave their city. Phone CANNOT maintain connection between towers! While driving it will disconnect every mile or so. Price is about the same as other services, unless you want to talk 10 hours a day, you might as well get a good phone for less for the same monthly cost!!

To all U unsatify customer u have the option to go where ever, try to break a contract somewhere else and see if it free,and try to talk all day before 7:00pm and some of u wait for nite time to talk for free, and if it drops a call I will call right back..P.S the phone will cost u but I talk all day and nite…so Metro PCS do what u do……….