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Just switched over from t-mobile where my bf and i had a family-plan for 600 min a month and nothing else.. no txting, no web, nothing. We were paying at least 90 a month. Now we switched over to metropcs and are paying the same thing, only unlimited text, web, and calling…; as well as gps. The plan is great for us because we live in a big city and rarely travel… Only time I ever got a dropped call was when I travelled to my cousin's house in another, less busy town. I haven't had to call customer-service yet, and from what I've read here I think I'll try to avoid it. (Not like I enjoy calling any customer-service to begin with, can't understand those Indians!)

I have had to attempt to contact customer service several times and find it almost impossible to reach a live person. Tonight I finally got thru and told the person I wanted to disconnect my son's phone number because he had moved to Columbia MS and the phone did not work there. I told the customer service person I had money on that phone and that I wanted it moved to one of my other phones. Mind you that I have/had three phones on my account. I was placed on hold and was eventually disconnected. I called back several times and finally got a live person again. I was told that I could not get my money back or transferred to my other phone because if I had read the paperwork it says clearly that there is no refunds. Even after explaining I had put money on the account so the phone could be used in MS and that none of my three phones worked in that location. I was told I should have dialed something and switched over to a special roaming area. I have never heard of this or been told this before. I ask where this was written and he could not tell me. I ask for a manager and another male came on the line, which I douht was a manager by the way he spoke,and told me I should have read the paper work. I was treated without respect and certainly not helped. I then ask if the payment I had just made could be refunded so I could discontinue my service. I was told sure and transferred to another automated line. I will cancel my service with Metro PCS and go with a company that has better customer service.

I have MetroPCS for a few months and am very satisfied with it. The only thing that shocked me was the taxes (in the beginning), but it is still better paying that than what you would for with the top compainies. I called customer services a few times and only one time they could not hep me. I had set up an online account and completely forgot my username and password. I used all the usual names and passwords I typically use, but did not work. I called CS and they could not find the information (still unable to log in). Yes it took a few minutes to get to a live person, but with paitence I was able to get though (no busy signals). Oh the people I talked to didn't sound like they were from India or other out sourced agents. The reception is okay, but what can you ask for from a company that is Still Expanding!? Yes it would be nice to have most (if not all) of the states covered, but again THEY ARE STILL EXPANDING!!! The phone I have (Motorola VE440), I love. I am not a fan of red, but I was able to surpass that it has all features I want and need in a phone. The pics I take on the phone comes out nice and clear and sometimes better than my old phone that I have with a big company. A big plus is that I can make any sound/song as a ringtone, which some compaines disabled that feature. I charge the phone about every – every other night depending how much texting, phone calls and basic web usage I do in a day. Yes, there's always room for improvement but what company isn't!? I was VERY skeptical with Metro, but gave it a chance and is pleased. When I do travel I have some reception, but if not I have my other phone to use. Overall I am a very satisfied MetroPCS customer!!!!

I left AT&T back in 2008 for MetroPCS because of the price. I was upset that my favorite Nokia phone was not supported by MetroPCS, but money was an issue, so I bought an inexpensive phone and defected. Boy, was I sorry! They charged me $8.00 tax on top of the $40 bill, and the only way I could get out of paying a service charge when I wanted to pay my bill was to pay online. Imagine having to PAY for paying your bill. And don't miss a month, because you'll have to go into a store and argue that you have no contract or they will try to charge you for time you didn't use! I got fed up and went back home to AT&T. Yeah I pay a little more, but at least my calls won't be dropped half the time and there are no hidden fees or tricks up their sleeves. Good thing I saved my old Nokia. HAHA

pros about metro: almost everything is unlimited which means more usage is available, it's cheaper than some other companies, no contract

I think most of the bad experiences come from buying a phone at a METRO PCS “Dealer” store instead of the “Official METRO PCS Corporate Stores” Which are fully professional and reliable, most people dont know there is a difference. Ive had nothing but A1 service and reliable trustworthy purchases. My Metro PCS service is far faster and better than the ATT-iPhone overburdened network service here in San Francisco, I have blazing web speed on my Samsung Finesse even my iPhone friends noticed the difference and I have never had a dropped call EVER! Which is a constant occurrence with ATT. I Love Metro PCS especially the low monthly rate, you couldn't ask for a better deal and when ever I have called I always am connected to the Opps in Texas, never India as some stated.

sanchez paul Yes, they did. All taxes and fees are now included in their plans.

Right now I prefer a better alternative as far as pricing and reach: The prepaid, no contracts TracFone which can be had at any Family Dollar or Dollar Store. The Moto W 260 bundles start at $9.99 and include the headset, carrying case and car charger. The 410 model is a handful of dollars more and improves on the applications of the phone. The Tracfone offers $20 for 60 minutes of talk. If you're not a chatter box, like a senior citizen or day laborer who is only looking for the basics, TracFone is the cheapest alternative out there! And unlike the MPCS, its range is further reaching because it's carried on a national network.

sorry folks but ive had all the major carriers and guess what…all have problems and issues with customer service and coverage at times…MetroPCS isn't immune to them…I've had excellent service. I uses my phone what it's mean for..to talk….no as a fashion statment….it's good even better than what you pay for…quit being so ready to jump down on the band wagon for issues that all cell phone companies seem to have. Simple, if you travel it's not the phone for you…if you don't travel, it works perfect.

I RECENTLY PURCHASED A ZTE SLIDER FROM METRO, AND AM REALLY NOT TO IMPRESSED WITH THIS PHONE.I TOOK A COUPLE PICTURES WITH THE CAMERA, AND THE PICTURES SUCK TO SAY THE LEAST, AND ITS HARD TO FIND SITES TO DOWNLOAD RINGTONES WALLPAPERS ECT.AND THE CLARITY OF SOUND DURING A CALL, IS SOMETHING TO BE DESIRED.MY OVER ALL FEELING ABOUT THIS PHONE IS THAT IT FRICKING SUCKS, AND I WISH I COULD RETURN IT FOR A DIFFERENT PHONE MODEL.

I purchased the Samsung Code. It was perfect for about three days. On the fourth day, suddenly it will not connect to my email accounts, won't load webpages or connect any apps like Facebook, MySpace or Pocketwit.

I LOVE METROPCS! YESTERDAY WHEN I WENT TO THE STORE “DBA.MOUNTAIN WIRELESS(1091 LEIGH AVE. SAN JOSE, CA 95126)”, I GOT A PHONE FOR BARELY ANY MONEY. THIS STORE HAD EVERYTHING SO CHEAP!!! ….IF YOU NEED A PHONE, I RECOMMEND YOU GO HERE.

I bought this for my hubby 2 years ago. TONS OF deadspots. Some parts of Burbank were out, Fontana, and even the 210 freeway. Loved the price but the dropped calls are just too much 🙁

metro is the best deal u can get, new plans start at $40 tax included for unlimited talk, txt and web. you cant get thet anywhere else. Metro isnt for everyone if u cant afford a deposit on a two year contract or dont wanna pay two much for limited mins. Here are the two things metro cant compite with other carriers: phones and coverage. If u want an iphone or if u travel across the country, metro isnt for u. U wont see a millionare having metro. Their idea is to offer the mkst affordable service to the average customer, not to compete with Verizon in coverage or with At&t and their iphone. oIf u want the best deal ur money can buy dont think again and go with metro. CS may not be the best but if everythings works out great how often would u need cs anyway. Metro is growing at a faster phase than any competitor, and its no wonder than more often there are people going from a different carrier to metro, than from metro to something else.

I have had Metro PCS for almost 5years, and never ONCE have I had a problem.. For the most part, they are extremely helpful when I needed CS, and they also are very considerate.. I was buying a new phone, and the rep gave me 30$ for my old metro phone, and transferred ALL of my contact, ringtones, and pictures.. FOR FREE. I have nothing bad to say about the company besides the coverage, other then that.. Its very simple, affordable, and economy friendly.

I believe that a lot of the users on here are ignorant to what it takes to research a product before you purchase it. Some of the post are complaining about issues that Metro CLEARLY states IN WRITING (Yes floks you DO have to read the materal they give you to be an INFORMED consumer) when you purchase a phone with service. Dont be mad because you didnt read the return policy, you dont like calling customer care, or you purchased from a store owned by some guy in your neighborhood. I have had Verizon, Sprint and I have Metro Now. My coverage is BETTER than expected and advertised. My phone and bettery life is EXACTLY what I expected. If you dont charge you battery properly ITS YOUR FAULT it doesnt stay charged. If you treat it like crap ITS YOUR FAULT it does not work properly. If you download free ringtones ITS YOUR FAULT the phone DIED. This is the same thing for what ever carrier I have had. I am not saying that Metro PCS is perfect but there is a lot of crying in these posts that IS YOUR OWN FAULT! I have Metro PCS, Samsung Code and there is NO WAY id switch back to another carrier. Coverage is good, Phone is AWESOME, and Bill is greater then 50% less then what I paid with Verizon.

Purchased 2 phones on Sat, Jan 2010 – phones did not work sunday, mon, tues, wed, thurs, fri. I called asked what was going on. they said they would order a new phone & (problem was roaming, not connecting calls) Waiting on the new phone to see what happens.

In Georgia MetroPCS advertises a Nationwide Plan. What is their nationwide plan? I didnt think Metro was a nationwide service like Boost, ATT, or Verizon. Dont you have to pay additional charges when you leave your Metro PCS market?

getting myself MetroPCS phone, as a second phone. That new unlimited $30 plan. I do have an i-Phone 3GS with ATT, but all unlimited comes $170 including taxes. So, downgrade my i-Phone plan, and have metro phone. First, I'm on a contract with ATT, and second is like a fashion statement i-Phone :):) joke 🙂 but it is true. People when you call customer service, you actually talk to people in India, or Bangladesh. With voice over IP, it is almost free for companies to outsource like that. I'm 100% sure that T-mobile does that, so do credit card companies. When we dial 800 numbers, or any other number assigned to Customer Service, we are talking to people outside US! India and Bangladesh due to English language in those countries, and low wages.

bought this for my Hubby 2 years ago. It's ok if you stayput in your local area. Most of the time, he experience dropped calls. Although they have improved a lot, I realized my hubby needs more signal when we are travelling.

I have been with MetroPCS for over 4 years now and still love it. The only thing I suggest is if travel this service is not really for you. But I do not travel so its perfect not to mention the price for unlimited everything is great. Never had a problem with CS but I think it really all depends on which location you deal with. Highly recommended.

I had metro pcs for 5 years. the morons in cs screwed me out of 100 dollars. I dumped them forever. Dont waste your time with them

DO NOT EVER DEAL WITH COMPANY AGAIN. I GOT RIPPED OFF BY A METROPCS STORE IN MY TOWN. I WANTED A HUEWEI M750 BUT THEY DID NOT HAVE NEW ONE IN STOCK SO HE LET ME USED A USED ONE THEN TOLD ME PAID HIM 210 DOLLARS IN ADVANCE SO HE ‘D ORDER ME A NEW ONE. BUT I BEEN WAITING FOR MY NEW PHONE OVER 3 WEEKS ALREADY, THE PHONE NEVER COME AND THE PHONE HE LET ME USE WHILE WAITING FOR A NEW PHONE JUST WORK FOR 15 MINUTES AND GOT SHUT OFF SERVICE. I BROUGHT THE PHONE TO HIM AND ASK FOR THE REFUND BUT HE REFUSED TO REFUND THE MONEY AND WANTED ME TO EXCHANGE FOR OTHER PHONE. I CALLED CUSTOMER SERVICE TO ASK THEM FOR HELP BUT THEY TOLD ME THEY COULD NOT DO ANYTHING ABOUT IT. THAT IS BETWEEN ME AND THE STORE. STAY AWAY FROM THIS COMPANY

I don't have metro pcs.. i was considering to get 4 phones.. for my 2 kids wife and me. However while browsing reviews, the thing about costumer service caught my eye.. so i was like, mmmm let's see if it is true.. so i tried to call to their number Customer Service”

The Metro….

I had metro for over a year I have the 40 dollor plan my only thing I hate about Metro is I can't send Txts out in bad weather and customers sevice SUCKS

Metro PCS? more like Metro Crap I will not complain about the service by where i live but the customer service is HORRIBLE!!! they don't know anything i would give a monkey god damn phone and would be more helpful then these people at METRO PCS do yourselfs a favor and dont bother with that company they just SUCK

Its a pretty good service. I had it for 2 years now and I think the customer service is ok. They came a long way, expanded their coverage area, better phone, decreased the price on rate plans, new features, and cheaper roaming charges if you need it. Im a regular to the corp store due that its the closest store to me and i choose to make my payment in person. The staff is really friendly and knowledgeable about the products. Right now i have the 4 lines for $100 deal and its just unbeliable. I get internet, sms, mms and calls for that. after taxes i end up paying about $120 which is excellent compared to the $320 I used to pay at at&t before coming to metro. i would advise you to avoid dealers, and find a store that you could make your regular. They have almost no turn over on employees, I see the same faces that ive seen since the first day I started service 2 years ago. Currently I have the Samsung Freeform and I love it. Thanks

I am/was a metro PCS customer until I was deprived of my $12 credit from the past bill and was told that I cannot make payment in check to stop the teft.

DON'T GET ON METRO PCS. I live in Brooklyn, NY and I don't even get service as close as Woodbury Commons. I also went to Washington DC. Guess what? No service. The crazy thing is I had all 5 bars on my phone but couldn't get a dial tone. It kept saying no cdma service avialable. All in all, I think it's good for kids and teens but for the adult who may travel out of the 5 boroughs; no good.

Folks, This is the greatest concept for cellular period. I left Verizon (who I liked) but the monthly bill got out of control. For the money…You cannot beat MetroPCS. Now if you are so uppercrust and need some kind of “special” phone, you might look elsewhere. But dollar for dollar you cannot beat this deal.

I just left verizon, awesome service never 1 drop call in 2 yrs. but WAAAAY to expensive for me. 139.99 a month is a lot for 700min. a month for 2 phones shared and free time on weekdays doesn't start until 9:00pm unlike most others 6 or 7pm. after reading about Metro maybe it should be called GhettoPCS, and I HATE customer service that hire all indians working in cubical's! can't understand a damn thing there saying! maybe some english schooling then customer service training before hiring? just my suggestion. Thanks for stearing me away from this monster! I'm considering AT&T now. I hear they are growing bigger now like verizon..

I love metro PCS and I recommend it to all the people I meet. I am from abroad and I make a lot of phone calls to many other countries and only the fist month I had a little problems with the connection but for the following 3 months and counting I have not had any problem with it. I am paying $63 dollars per month and compared to other services I wouldn't be able to make as many phone calls I did. By the ways, the customer service works fine.

If you don't have metro pcs yet, your still in time to get a good phone and service. I personally bought the A177 from ATT with the $60.00 dollar plan unlimited text and talk, and it works excellent here in Massachussettes no dropped calls and no problems with text, pretty reliable.

As for the negative reviews, every company deals with people who are not happy with something. The same with the positive reviews. All in all, Metropcs is without a doubt the best value YET. My coverage is perfect, customer service was very polite and helpful. This is where I'm staying!!!!!

i think Metro is a good company my best friend has it i have it and its good i absolutly love my phone and i have no problems with it, i used to have sprint and it seriosly sucked, the service was bad and the phone had a whole bunch of problems with it but i have metro now and its tottaly fine, works great

I brought a phone from METRO for my daughter birthday and when i left the building the phone never worked i went back and ask for a refund the mang. got all upset and said that they don't give refund after an hour of having the phone but at the time the sales rep. fail to mention that to me he then got upset with the young lady who sold me the phone and had to give me a refund to make a long story short they are full of B.S Cricket is the best one yet

BEWARE of METRO PCS'S SERVICE! They will cancel your service without confirming with you! They cancelled my service TWICE and ‘told me that it was their mistake ‘and were NASTY on the phone!!!!! USE A CALLING CARD they are cheaper and have THE SAME LEVEL OF SERVICE!!!!!!!!!!!!!!!!

I enrolled with Metro PCS on 07/14/2009, I got a phone that supposed it was the best, they gave me 48 hrs only to check the phone,after the 2 day i could not get reception at all.. horrible… went to the office in the getto, the staff started argument with me..,. I spoke wth mgr, and made them to change my phone due to false info given by the employ.. be careful, ALL STAFF ARE TRAINING TO LIE TO THEIR CURSTOMER,,, THIS COMPANY IS NOT WHAT THEY ADVERTISE.. CUSTOMER SRVS IS BAD,THEY DONT KNOW ANYTHING, THEY DONT HAVE ANSWERS.. BE CAREFUL, YOU GET FOR WHAT YOU PAY…

In Atlanta, they advertise nationwide calling. That is not the case. The phones dont work in Charlotte unless you pay 19Cents a minute to roam

I bought my metro piece of you know what phone from the co 3 years ago it worked for 2 hours and then died took it back i was told i only have 1 hour limit to take back to get refund told to go to the clearwater store they would help they didnt they guy that sold me ph moved to diff office and shey of npr fl office refused to help i contacted bbb nothing happened i have since then purchased 2 more ph the latest one is crapping out When is someone going to shut down this scam company and when will the people who deserve a refund see one??????????

bad service losses signal almost evrywhere internet works when it wants too

Wow, if I'd read these reviews in August I probably wouldn't have signed up with MetroPCS. Yeah, an obvious way they're trying to save is by directing everyone to a voice-activated help menu rather than a live operator. But if you get everything done in a MetroPCS store, you shouldn't have any problems from then on. I got my phone in mid-August and have used it in Jacksonville, St. Augustine, Durham, Winston-Salem and Charlotte with no problems — no problem with making a call, no dropped calls, no problem accessing voice mail or text messages.

MetroPCS…I'va had it for a few years, and I really have almost no complaints. Are they perfect. not even, but I can tell you what my phone bill in May right now, and I like that. No problems with calls, and I don't so a lot of email, and internet with my phone (I have a computer for that)…all in all, I am satisfied

Metro Pcs is the worst service that has ever existed on the face of the earth, that's why i bought a prepaid ATT go phone for $60.00 a month unlimited text and talk, and there's service every where!!! I fell for metro lurd by those cheap price plans $45 dollars a month unlimited everything, but the network is always down and I was always roaming, try ATT prepaid you won't regret it.

The majority of Those Positive Reviews are Obviously coming from Metro PCS..easy to recognize by the way they're worded. Nice try Metro *LOL* Try treating people better, and you won't have to seed these reviews

Horrible! Disconnected calls Service not working and there 24 hour callback policy has now come and gone.

Left Verizon for Metro PCS only to find that their customer service was the worst I have ever experienced. Bought a new Motorola Razor phone for the Metro PCS plan. Metro PCS stated I had a 30-day money back guarantee on the phone. In addition to lousy customer service, I apparently was in a “dead zone” and my calls kept getting dropped or I was not able to make a call at all! Yikes! So I cancelled, and shipped the phone back to Metro PCS for my money back. Two weeks later I got the phone back with an explanation that because I used it for over 60 minutes (as I had the phone for two weeks!), I invalidated my 30-day return privileges. They are sooooo bad, I put a claim in with my credit card company. Metro PCS never responded within 90 days, co my bank credited me my money back. And I still have a new Metro Razor phone, that I'll never use! I went back to Verizon. I'm still paying way to much. But I like their customer service and their network, as I rarely loose any calls! Thanks! Robt D, South Florida

Their customer service SUCKS!!It is almost impossible to get through to customer service. When you do they say they will resolve the problem but it never is resolved. You end up calling several times to resolve any problem. My son's phone broke under warranty about 4 months after we bought it. We had to travel 30 miles for a replacement. We ended up going back THREE times because first the nincompoop in customer service said it was the battery. She also claimed that they didn't have a working battery in the store to check it. This was on Oakland Park Blvd in Fort Lauderdale. So we bought a new battery. The problem continued with the phone not holding a charge. We drove back there again and got, not a new phone but a RECONDITIONED one which surprised me. We had to pay $10 for that phone. Anyhow that phone had another set of problems. We had to go back a third time within the week. At this time the idiot behind the desk said that she could not transfer my son's contacts and call information. She said we would have to pay an additional $5 to get it done. This charge was not made the first time.I refused to pay it(which pissed my son off).I told the CSR that she was just too damn lazy to do it and that was all!! Mind you this was the service we received after THREE trips to replace a phone bought new four months before. Every time we went in, the wait to see someone was at least a half hour as it is always crowded. To top this all of when we are in the house we have no service. We have to go outside to use the phone. I am only keeping the phone because of the unlimited text (which my son likes) and to use up my investment in the original cost of the phones. Right now my voicemail does not work. I called them two days ago to fix it. It still does not work. Something needs to be done about the crappy customer service at metro pcs. When Metro PCS resolves these problems, they will be a force to be contended with. Until then, buyer beware! Next time either phone breaks I am done. Meanwhile I am looking around for a new cell phone provider.

Hello America! MetroPcs is a way to go, especially in hard times like these. I have a valuable suggestion to all of those people having trouble with expressing themselves. Patience is a virtue, hard to do. If a rep missed some info, ask questions! Dont be afraid to ask! ASK! MetroPcs is getting better, expanding in areas where coverage was needed, plus future expansion looks promising. My dear consumers, I recommend metropcs.com for answers to all your concerns. I have Metro and loving it! Respectfully , JoShim

worst service ever!!! i live in central florida and i have lot of drops call and almost never can get no reception!! customer service is a joke after my first month of service i swicth with straight talk and i love it.

uff i got confused and i give it a 3 start i was wanting to give just one so bad i dont have the option of no stars

I like my Metro service. i really like the international calling add on. It's unlimited for 5 dollars. just be sure you find out if the numbers you want to call are included in the options. Also, i think it is a good value when you look at the cost savings over others that require contracts and over $100 monthly for unlimited with less features.

Its a scam.The 45$ plan after the taxes and all the extra B.S. is actually 61 and change.3.00 to pay my bill at the store.LOL What a joke!!!!!!!!!!!!!!!!!

Why do people post false information? MetroPCS has no bills, so William” how do they put you in collection? No customer service? With all the stores I doubt that is true. Demand to speak to a manager at a corporate store and get your problem resolved.”

I'm thinking getting Metro-PCS I have Boost Mobile now. for 3 year's now. I'm sick tried of Boost Mobile. Drop Calls. I had problem with them all the time its like I call them every month with a problem people say they call me an it never shows up on my headset, call last only 15 min at the most. cheap phones. not that many to pick from. they only have 3 phones to pick from if you want the unlimited boost c29 q385 qarzy or whatever it call i had all of them. its sucks the phone always breaking down. that's why i want to go with metro-PCS they have many phones i want the blackberry or touch phone. I read all the reviews some are like i know its real like the talking to them over the phone its very poor English but the service is that that bad i know some people with them now and they never have problem with they service it seem like they happy with it. I'm for real about this people i call boost mobile so mush at time i get the same person an i don't know if i talk to them they say hi you again having the same problem lets see what we can do. boost mobile is good customer in way but bad service what i mean in away is when i was having problems with the drop calls and people call me and at times it wont show up or pic wont come to my phone they sent me a new phone they said they was going credit me after the report is close they they lied. i didn't get shit but $5 and i just paid my bill i was not with working service for 3 weeks only credit me $5 and i paid $53.33 for Unlimited text messaging, Unlimited pic and Internet. the Internet sucks so it time for a change. i have boost mobile to much of my money i always had problem with my service even the 1st week i had them now 3 years later still having problems. i gave boost mobile $1,919.88 so far an i not getting what i paid for so I'm done with them. so here come metropcs! hopefully i would not have any problem with them. by the way the only problem i have it the phone i want cost $300-500 BlackBerry Curve $399.00 and the Samsung Finesse $$349.00 i don't know which one to pick maybe you people can help me . i want to get on yahoo IM search the web, download youtube video or even better watch it without downloading.. thing like like a little mimi computer but a phone i know its metro like like that in the smart-phone just yet but it a lot better then the phone boost mobile haves. so anyone can help me which phone you think good for me i like the touch phone but everyone telling me blackberry is so much better but i like to touch some one tell me which one is better and why and why not thanks.

Metro PCS is terrible! I purchased a phone called ZTE C78 (Purple phone) and it was horrible! The phone would freeze and you would have to take the battery out to get it working again,phone would reset itself, reception was very bad, volume wasn't very high at all, phone will drop calls and if anyone called, the phone wouldn't ring although the sound was on. I would only know someone called if I looked at the screen on the phone. In spite of the numerous complaints on this phone model, Metro still sells it anyway. I know several people who have this phone and had the same complaints as well.Metro PCS will give you a hard time with the phone. I only had it 3 months. My bill is now $65 instead of what they advertised ($45). You can never speak to a Customer Service representative. I plan to go with Boost Mobile….anyone with MetroPCs for these reasons as well as the fact that when I went to Louisiana, I had no phone service because they had no Metro coverage there. After 4 years of Metro, it's time to say adios! Go rip someone else off!Did anyone else have the ZTE C78 and had the same or more problems? Metro doesn't care about the customer but the money…………..they pulled an all time low when they decided the sell this phone to the general public. Don't get Metro PCS at all!

That's right Metro pcs really sucks their service and the connection is really bad.They told no contract but still you can't you with the other company then what's the points.Metro suckssssssssss

I really disappointed at metro pcs. I went to new york with my phone, to my great surprises, I could not get any phone calls and call anyone anywhere else either. I have no regret at all to leave them. Good bye forever.

Metro pcs has no customer service and threatened to put me into collections for a bill that was not even due yet. THEY ARE THE WORST. they also changed my plan and deactivated my voice mail so I would call in to find out they changed my plan to the next highest plan. I also asked them to turn off the phone and they closed my account and recycled my number all in 1 day, today. DO NOT BUY YOU WILL BE SORRY. There is no E-Mail for company and no Corporate Contact numbers. THEY HIDE FROM THE CUSTOMER. That says it all.

Metropcs to the world, i will continue to advertise it to everyone for free They are the best to hit the USA and soon all the others will try to join and stop robbing people money. THANKS METROPCS just keep improving n soon everyone will be talking METROPCS

I hate metroPCS. They gave me the run-around for a phone malfunction that I didnt even cause with my NEW phone! I have to pay $85 for a phone I didnt even get to use!!!! Im going back to Verizon! 🙁

MetroPCS SUCKS I got the new samsung II on 9/3/9 in Las Vegas. After about a week I noticed the MyMetro doesnt work, I called customer service a total waste of time since she barely spoke english. They “refreshed” the phone twice it still didnt work so they told me to go to corporate store the rep told me he had contacted the store so they knew I was comming. At the store I get stuck with a rude mexican so called manager. She claimed nobody told her anything (9/16) my phone would be in 9/18. I go back on friday only to be told my phone isnt there but would be here saturday 9/19. Guess what? no phone on saturday either it would be here monday 9/21. I called the store on monday still no phone. While I was on one of my many calls to so called customer service im reading the “metro promise” it states– ” Bring your phone to an authorized service location for inspection and possible replacement. If the phone is found to be defective, recieve like for like replacement immediately. ” Call me crazy but I got the phone on 9/3 today is 9/21 so thats less than 30 days, I went to a corpoarte store 9/16 they found the phone defective but I still dont have a replacement. The rep c. Mendez was rude as hell and wouldnt give me a credit or anything for my trouble. I called “customer service” to complian they did nothing for me the supervisor kept telling me to go to a corpoarate store. What good would that do, theyve done nothing for me. I asked to talk to corporate he gives me a po box to write to can you belive that? My bill is due next week they got the nerve to think I should pay it in full, when I asked about this the rep said “well you are in your free month right?” To ad insult to injury even if a store has my phone they wont give it to me since im exchanging it. What kinda sense is that? If im having this kinda grief over what should be a simple exchance due to MyMetro not working I dont even want to know how much worse it can get for other issues. I wouldnt recomend metro Piece of Crap Service to anyone. Customer service appears to be outscoursed to mexico nobody speaks english. And the folks at the corporate store were no better. I cant get a refund even though its been less than 30 days, apparently if you have more than 1 hour talktime no money back, I used the phone for a whopping 6 hours. All metro wants to do is take your money and run. Dont waste your time with these loosers!!!!

Metro pcs has nice phones but they are expensive. I have had my samsung myshot for about a year and 3 months and it sucks. I paid 149.99 for it and it didn't even have video or mp3, no games either and the service sucks. I bought the phone a month or two after it came out and I regret it. its about time for a new phone and im thinking about going with either sprint or boost mobile

my phone got stolen and i bought the warranty on it and they wont replace it at all! they also said they would not deactivate it… this really sucks..

I think MetroPCS is great. It is affordable and mostly everything is unlimited. I have very good signal in my area and very prompt messages. And plus, my bill has always been the same since 2/2007. 🙂

I HATE Metro PCS. There customer service sucks. The phone place where i got it from, the people are more than kind, but the customer Service reps you call over the phone SUCK. They have suck heavy accents you can not understand anything they say. And they are extremly RUDE.

I'm curious about your comment that

had metro since 06,when you have a problem you have to go to a major metro store in person,the line is usually long,but you get problems resolved, have three phones on my account,could not afford this with other companies, so really I think merto is ok

this is the worst customer service i've ever dealt with!!For the customer service alone i gave up my phone service.Cheap shouldn't mean CRAP!!

I have had metro since 2006. i have been reading these ridiculous reviews about the company. i have NEVER had an issue with my service. Everytime I go to a corporate store the staff is friendly and always willing to help. My screen went out on my phone I paid $10 i got a new one because it was in warranty. You only need to call insurance when you did something to your phone that makes it out of warranty. I have been to stores from Detroit to Grand Rapids, i always use a corporate store as they are knowlegable and very friendly. Stop going to dealers with all the problems. I also call the store and ask questions when I have a problem, I have tried the customer service department and yes they are horrible. However store employees are always wonderful. I don't drop call, My text messages have always worked. I can trade in my old phone towards a new phone and I actually get money for my old phone to go towards my new phone. Things have been wonderful. For all of you that have issues find a corporate store, treat them with respect and they will help you to the fullest. All of them dealers take your money and then they write you off as a customer. THis is my experiece with them. I love my unlimited service. $52.00 after tax and all. its great. can't beat it anywhere. I will be with metro for life. they just continue to grow and they continue to add tons of customers so something must be working. For all of you complainers go back to your contract and when you get that $200-$400 and their customer service treats you like someone stealing from them your little complaints on Metro will be small and you will be back. You cant resist the unlimited minutes, and oh I had boost also and for $50 unlimited at 2200 minutes I got harrashed by the company to sign a contract stating I use to many minutes, and my text messages were 3-4 hours late daily. That sounds much better HUH…. think about your other service before you rag on a carrier who gives you what you want.

Pretty good service, only I think $46 a month is too much for me, but if you talk alot, then it's a good deal, I only canceled it because I talk 5 minutes per month and it's not worth it for me, but if you are working on that future brain tumor, then talk all you want at a great price.

I thought I could save some money with them. With tax and fees, there $40 unlimited came to $49 a month.I bought a $220 Qwerty Phone. It got wet and stopped working after six months. I went in two months later and they told me I had to pay for the two months the phone wasn't working in order to get a new phone. I spent $100 on a new phone. It stopped working after a month. Two weeks later, I brought it in and after an hour and half, the store employee said he couldn't get it to work and I would have to take it to the district office. Three days later, I went to the district office. After waiting an hour, the employee examined the phone and it was working. I asked to be reimbursed for the time it wasn't working. She said sorry, it wasn't the company policy to reimburse for down time. I ended up paying over $800 for phones I used for seven months. Not much of a deal.

I have had metro pcs for a couple of months now and yesterday this guy called me saying he was from metro pcs and that he was just calling to inform me that a cell tower in my area had fallen do to a storm and for the inconvience they would credit my account $11.00. He then read me my address and made sure he was taking to the right person. Before the end of the conversation he told me I would recieve a text message with my new account balance and I was like ok. I never recieved the text so I called customer service which I had to call back 10 times because the automated system would not let me speak to a rep, when I finally got through the lady I spoke with barely spoke english. I started to explain what happend and she said that Metro pcs never credits customers, then she said that it was probably a prank. I told the lady the information that this guy had about my account no one knows (he knew my name, my security code, my password, my address), she kept insisting that it was a prank and that Metro will not be crediting my account, I told her I do not care about the credit but it does upset me that someone does have my information and that they are not protecting it. All she did was say sorry and hung up on me. This is the worst customer service I have experienced and I am honestly thinking about going with another company because I do not feel like they are securing my personal information like it should be when you give a company your information. I would not recommend Metro Pcs to anyone.

There was no discussion regarding options for attaining a phone. I know people who would love to get a metro pcs but cannot afford the initial investment and pcs does to activate phones that are not purchased those its system. That is short-sighted and many potential customers are lost.

Metropcs finnaly made it to Fitchburg, MA. I bought the Samsung and the $45.00 dollar plan, so far so good, no dropped calls, I can see my emails from aol as soon as they come in, free 411, pocket express is awesome and with the loopt service I always know where my hubby and kids are. The only down fall is there is no service in Conneticut heading to Foxwoods, I don't go there much being on unemployment and all, I love the service, hopefully it expands soon so every one can enjoy it.

I am looking for a phone for my son who is starting high school this year. I was thinking of Metro because of the unlimited txt and internet (myspace), but after hearing all the bad reviews I had decided to wait and take him into to Metro store. The wait was about 30 minutes (I can deal with that) but thier customer service was horrible, if you ask questions they treat you like you are low life. Why cany people ever figure out that a good product that is made for people that maybe cannot qualify for other services doesnt have to be ghetto…. I think Metro PCS needs to do better training and hold thier employees, thier customer service and products to a quality standard higher that what they do now. I do not and would not recommend METRO for the simple fact that they treat thier customers like its a “come up”, stop screwing people over, learn some mannors and respect. Just because people are not rich or have perfect credit it doesnt mean they diserve to be screwed by companies…

metro works great in fla. ….. they are working off of verizon lines so the service cant be all as bad as some are saying … i have never had a problem … no worse then any of the major services

I love MetroPCS!! I am in Miami and have had sevice for 6 years. My plan amount $40 has not changed in that time. Amazing! My kids love it too and can afford it!! Very happy with their customer service too.

i think that metro pcs is the best cell phone company in the world! no contracts to sighn and unlimeted txting and calling! its the best!!!!!! waaaaaaay better than verizion or virgin mobile! But the bad news is that sometimes they overcharge you for cell phones that you could get from another company…other than that i really like them

****THIS IS FOR ALL METRO PCS CUSTOMERS****

Wow. These reviews are just as painful to read as those for Cricket. I think prepaidreviews.com needs a Spell Check function.

Metro is the best -I just love it… people on this website just talk about how bad it is. but they don't remember how they used to complaing when the phone bill was over $200.00 dollar. and the reason of why they select metro.

Excellent customer support? Not a chance. MetroPCS' customer service is some of the worst that I've seen. After spending 40 minutes on the phone with a non-English speaking representative trying to pay my bill, I asked for a supervisor who all but cursed me. And they still didn't get the payment right. They left me with a balance that will result in my phone being disconnected. Two weeks of speaking with reps and supervisors who cannot seem to figure out how to set up the AutoPay feature correctly. Go elsewhere, it's amateur hour at Metro…

MetroPCS started the unlimited international calling to 100 contries in $5, just in the June end. When I enabled the service all mobile phones / landlines phone of my Country were under the unlimited plan. Now just after 20 days, Mobile phones of my country are no more available in this unilimited plan. And yes of course legelly they have mentioned on their Number lookup site that whatever numbers are available now might go out of the plan – It will happen this soon – Thats a surprise. Beware of these …

This is a bad company to use, be aware, they will cut off you service at the request, of who ever calls to ‘request ‘ a disconnection with out asking for an ID, and no body there takes responsability for the actions performed by their employees I lost my money sice I had paid my monthly charge on the 7/11 and they disconnected the service on the 7/15 wested my time trying to get answers from them, they don't know who their dealers or employees are they asking for more money, they can't do this they can't do that. But for sure they can take your money and then some body can just go and say your name and get you service cut off, bad bad bad

Had Metro in the San Francisco Bay Area from 2003-2005 (I moved to a location out of their coverage area). Coverage was ok, when I was on the outskirts of a town it could get spotty. It's really only meant for people who live in the areas they service and spend most of their time there.

i was talk today 7-15-09 that my cell phone has been off over 90 day and just found a print out of mine saying i payed the bill less then 60 days ago and the man would say but i can a cheep phone of 60.00 if i when to start up new sevcie and get a new number so i can start all over again this is palm bay office i got the papers to show it BUT W H Y ? PAMELA

Metro PCS is the most horrible service out there. Bad coverage and bad customer service. i switched to boost mobile and Im pretty happy.

Best phones and service ever!

I've only had metro for about 4 days.

Horrible serivce. I had no service in my house 99.9% of the time, and when I did have service, it would drop. Even outside the service sucked and I could barely understand anyone on the phone (including the voicemail). I had a family plan for 2 and they said it would be $70/month. The day after i got the phones they sent me a text message saying “there has been a change to your account. You will be billed $88.68/month from now on.” What??? Why??? That's way more than just tax! I brought the phones back the next day to the MetroPCS store and told them about the text. The man told me that it was just a “welcome text” from Metro. I told him that it did not say “welcome” and it just said there was a change to my account. He said the “change” was the phone activation. How is that a change? How can a change be made to an account that did not even exist? That's ridiculous. I got a refund and left. Switched to Boost Mobile..100% better. –Elizabeth, NJ

i like metroPCS its just that it should provide unlimited instant text messaging to all plans, in stead of just the $45 and $50 plan. so they should have unlimited instant messaging to all plans (30,35,45,and 50)

I hate having the metropcs,I travel alot ,everytime I go somewhere there is no service and I can't deal with that.I had no service in Connecticut,New Jersey,going to Washington soon,they said I won't be able to have service there either.I think the company needs to inform consumers before they purchase phones of their limited service in different states.I live in New York,and I'm going back to T-mobile.

i dont know why you didnt give the option of no stars? If you did then I would give metro pcs no stars. it is the worst customer service provider of any business i have ever known i would be given fees for their mistakes and NEVER could i get anty employee of theirs on the phone, only a computer run around system. Metro is by far the worst phone company i have ever had the unfortunate connection with.

customer service is crap, if they dont understand the problem they just hang up on you! plus i cant receive international text messages, which was the whole point of getting the phone, so now i gotta get up off my lazy ass and go back to the store where i bought the phone and try to get some english out of the guy up there. coverage very bad also. i live in new york

At first I thought it was a great phone, but I have had my phone for over a month, and I to have been getting slight increases on my bill without any notices or explanations. And I can't even get ahold of anybody to talk to. I've been trying for almost a week and can't get through. I got ahold of them about 3weeks ago and they were very rude and didn't care. What ever happened to the customer is always right???Metro needs to hire people who care about us customers instead of the telling you I can't f$%king help you…

Almost all cellular phone services, as well as other service providers, have bad to terrible customer service because they outsource their customer service departments to countries outside the US. Can't understand their english? Probably because it's not their native language and they probably don't even speak it other than at the job! Our US dollars are being paid to companies who don't even bother to hire US workers and don't care that we can't understand those they put in charge of helping” us. The problem is widespread and it's hard to even find a cellular provider with a reasonable (or not) price that doesn't do so.”

Customer Service …HA! daont know why they even put the number there….and if by chance you do get to speak to a human being they hardly understand or speak english…I spelled my name for them over 15 times…and it is still spelled wrong when i look on the caller ID….have spent hours trying to reach a human being to be hung up on …the worst customer service…bill due on the 6th (messaged to phone) cut me off on the 5th…hours after I paid in full still no service. UNBELIEVABLE!!!!!

pues la neta en metro pcs esta chingon por que no gastas tanto… pero pues lo unico que no me parese es que los telefonos estan vien caros.. me gustaria que los dieran un poco mas varatos para que la gente se anime mas en la compra de telefonos en metro pcs