View All Metro PCS Reviews

CUSTOMER NO-SERVICE NIGHTMARE TO DELETE EXTRA FEATURES Can add features on website or by calling their number can add features with auto system EASY, but cannot delete features on the web once they are added for the next billing cycle. You have to call their number to delete features, and make sure you ask for manage your account and feature something else or you will never speak to a HUMAN. I was on the line for over an hour this morning just to delete an added unlimited 411 for $2 before paying my bill. I was asked why I did not cancel it before I payed my bill? I explained that was what I was doing. after an hour of runaround I asked to speak to a superior, who I never spoke to and the cs rep told me she would have to OPEN A CASE for me to delete $2 added feature. I go 20 miles from where I live still in the same area code (805) and i have to switch to roaming. Their service sucks. Walmart has a plan $5 cheaper with same features. I'm going to see if I can get my service switched

Metro pcs is the worst thing that has ever happened to mobile phones. The service is terrible, the quality was appalling, and the customer service is pretty much useless. I have contacted them about a service prblem over a month ago and was told 1 to 5 business day, guess what a month later they're claiming to still be working on it. I took the phone to a metro pcs location and was treated like I was a idiot while being yelled at by the man behind the counter. Save yourself the trouble and DO NOT go near metro pcs. I cannot stress this enough!

vigin mobile sucks,good phone service until you need customer service,metro pcs is the lesser evil of the two.metro pcs is simple and basic with lots of features,beware of independent dealers they will rip you off if you let them.metro pcs will flash some phones to work with their service but without internet so be sure to do your research.$40.00 per month not too bad,with a good phone you can use all the features included in your plan.so far so good with metro pcs for 2 months,good service here in fort worth tx.

THE WORST!! I DROPED CALLS IN EVERY SINGLE CALL! CUSTOMER SERVICE SUCKS, TOOK FOREVER TO ACTUALLY SPEAK WITH SOMEONE!! IT'S NOT WORTH IT!! I AM NOW WITH VIRGIN MOBILE AND IT'S THEE BEST!! I ALSO LOVE BOOST WHICH MY SISTER HAS!! I WILL NEVER GET METRO AGAIN!!

Was ok till u have a problem they were rude and gave me run around. VERY upset with the way they treated me . Went to Virgin Mobile so far so good

i think metro is a very good company because you dont have to pay more than $40/ a month so it is good!

You cannot expect Metro PCS, a relatively new small company with only 7.5 million customers, to have the same amount of coverage and towers as the big companies because they've got more money to invest in their towers and they have had many more years than Metro PCS to advance.

The worst service I have ever had. My calls drop everywhere. The customer service is the worst, try getting a live agent, Good Luck on that. When you call customer service all you get is an automated service.

Absolutely a great service. Better than anything else you can get out there. I have the $45 plan which includes unlimited international text. No major carrier offers this. For Boost it's 10 cents per int'l text to send, but free to receive, but Boost costs more.

Metro PCS, also known as Ghetto PCS. The service is ok, ive never had a dropped call. But having to PAY THEM to PAY your BILL is assinine. And the customer service is the WORST…No speakee no speakee da english. And what really galls me? You call customer service and FIRST OFF about the bill..people..i known when my bil is due STOP REMINDING ME

I don't know where all the complaints come from, but I can only guess! : ) The truth is that my sister in New York recommended MetroPCS to me (I was under contract with AT&T) and my brother, in Miami, recommended it as well. I tried it and have used it for six months. Service is superb, no drop calls, no hidden fees, and its just $40 a month. That is FIVE STARS all the way!

absolutely horrible! over half my calls get dropped. had one no get dropped 7 times in a row. wouldnt recommend this garbage ph. service to my worst enemy!

PEOPLE! Depending where you LIVE the service is different. I lived in CALIFORNIA and the service was excellent barely any dropped calls. I traveled to NEW JERSEY and now i get hardly any service at all. SO DEPENDING ON WHERE YOU LIVE AND WHERE THEY HAVE TOWERS SET UP, ALL FITS IN TO WETHER METRO IS RIGHT FOR YOU. I can say its better than at&t, verizon etc b/cuz metro is one flat rate for unlimited limted talk,txt and enternet. No fee to use it for a day or any other crap.

Anyone buying in to the 40 dollar a month unlimited well do not bother its not worth 25 cents, reception dropped calls nd no service in most areas is what your in store for it sucks and stay away

* Unlimited talk, text and enternet

I have had Metro PCS for almost 4 years and not have had any issues with it! I am surprised to find people having so much problem, it maybe due to the fact that, they want Metro PCS to do what they see other people doing on SMART Phones, wake up people!!! You want to pay metro prices and expect to download apps and watch streaming videos all while paying $100 for a phone!!!

Absolutely the worst cellural company in the free world especially the customer service.

I been with Metro for over 5 years now. Over those 5 years the service only gets better. They have grown there network. I have just recently started to travel for my job. I live in South Florida. I have traveled to Charlotte and to Greenville NC. Also Just got back from Memphis TN. Metro Worked great in all these Cities. Never had a signal problem with metro. To me Metro is a no Brainer.

service is not great when you have to go to a store–i went to the la brea store–since not many stores –main ones. horrible–service was so slow–the young guys and gals giving service were so slow–gave me a #–after one hour–the representative was really so slow and didnt really answer my q-i have seen better service on phone–just got to go through long recording–

I like Metro because I can text and call my friend from long distance for less cost.

In the capacity of my job, I traveled to different businesses in my neighborhood, and asked if they would help out with an event we were having. During my travels I met with John the dealer for your company located on Deer Park Avenue in North Babylon, NY.

I have minimal coverage. Clarity of calls is horrible. They have the tendency to double bill your debit card and put you through the ringer to get reimbursement. Every time you call you get a different call center. Sometimes their not even in the U.S.

Metro PCS has the worst coverage of any cell phone I have ever owned and I have had sprint, att, verizon. Calls are often dropped and interupted. Coverage is spoty at best. I live in work in the greater los angeles area and there map shows coverage but it is not good coverage in areas the map shows as good coverage. The web browsing is so slow its almost useless. The good point is it is cheap, but in this case you get what you pay for. If you want phone service use a more reputable carrier and get there unlimited call plan for about fifty percent more, you will be one hundred percent more satisfied.

No coverage. A ripoff. I signed up for service and was required to purchase a $60 phone. The salesman signed me up for the $45/mo plan instead of the $40/mo plan I asked several times for. The manager promised to switch the plan later because the “computers were down”. He didn't. Went home and couldn't get reception in four different local areas. The cheap Kyocera phone would also self-discharge after half a day. Drove back to the store several times while trying a new battery/”localizing” the phone by pressing *228/etc. Still terrible reception and calls would consistently drop after 5-30 seconds. After a week of this damaging my business, I had enough and attempted to return the defective product and service. The manager claimed I had used more than 60 minutes of air time. This was not possible given the fact THE PHONE SERVICE DIDN'T WORK. They then refused to even provide my call-log, refused a refund for the phone and service, then actually became openly hostile. What a terrible experience and a waste of time.

I am very dissapointed with metro pcs. I had verizon and i switched to metro pcs because i thought it was going to be better, but it was the worst mistake ever. they charged me for some stuff that i didn't want like 411 and metro backup. so when i called the customer service they were really rude. then they tried to charge me like ten dollars for canceling the things i didn't want. overall it's the worst company ever. they steal money from people and they have really bad customer service. i really hate it after only one month with them i had several problems so i switched back to my old company. i rather pay moe than fifty dolars a month but at least i am getting really good service and great cusomer service. i would not recommend metro pcs to anyone. the internet doesn't even work and sometimes you don't receive your calls or messages. it's a really bad company.

as with most carriers the service quality depends on your area. everything in life is a compromise. for me metro is a good one. no rip off contract. the customer service is like all of them. try verizon for great service and the worst rip off contract and customer service. know your products and services before you buy…

the reason metro took out the int'l calling in a lot of countries is because people were abusing the system. i dont think it makes sense to be on the phone 14 hours continuously. my roommate was on the phone with his gf. and there were many more cases like it.

I do understand why people would rant about bad service with metro. I have had a lot of issues with them myself but i took the time and always got my issues resolved with CX rep. ur not paying an arm and a leg with metro and i think it is only rational to think that metro will have glitches in the system. I live in NY and I get excellent reception, I have had lots of dropped calls….bt really how hard is it to redial?

Switched from a costly Sprint plan to Metro PCS and I couldn't be happier. It really helps that I am in New Jersey which is the most urban state in the union so I have only had one dropped call in six weeks. Even better I figured out how to ‘tether’; my Samsung Freeform to my netbook so I now have unlimited access to the real internet included for $40/month. YOU NEED TO BE IN ONE OF THE MAJOR URBAN AREAS WHERE THEY HAVE GOOD COVERAGE. Otherwise you should go with one of the majors. But in the market I live in they are the best by far.

Metro is HORIBLE!. The reseption sucks and if you get the Huawei…HA! the screen EASILY breaks! :/

i love metro pcs bc it works every where u go

Getting my service at the MetroPCS store was one of the most awful customer service experiences of my life. I was lied to, actually heckled by the security guard, and after they screwed up flashing my old phone, I was almost left with no phone at all. In fact, I would have walked out had it not been for the fact that I was afraid I would be left without any kind of phone.

So far,BAD reception even in my own home. I have to go outside to use my phone.

this is the worst phone company in hostory, in a minute talk i will drop the call 5 times and the customer sevice is the WORST horrible phones, too many dropped calls way too many!!! I HATE METROPCS! you can barely hear the person in the other line sometimes. There is only one good thing abt metropcs and that is that they have very good text messaging. But other than that metropcs is the worst phone ocmpany out there, i wouoldnt recommend it to anyone.

Metro PCS. sucks. i've had it since the beginning of the school year and im 15 and absouletly TIRED of the service, i bought the blackberry thinking it would be better service BUT not only did the phone get crappy BUT the internet suckksss, && my bf called me from south carolina on my new phone i JUST bought again and i could barely hear him. Metro has great deals, BUT very horrible service and phoness. i give it atleast a one for the plans and thats it.

I dont know what you people are WHINING about, you dont like the service, as they say not all areas are covered, so when your month is up,take advantage of the no contract metro pc offered you and just go on back to Verizon and everyone elses hidden charges limited everything and 2 year contracts.. as for me.. I dont get 5 bars ..usually about 2-3 bars on avg and I havent been cutt off or dropped once. even when im only getting 1 bar i get clear reception. maybe its the phones you guys are using?? instead of wasting alot of money on a semi decent phone with a large monthly payment for the service metro pcs offers, i would suggest a high quality phone with a lower monthly payment. i have the Caliber by samsung and nothing but good for me..even with 2-3 bars on avg.

Should have space for 0 stars. World class lousy customer service.

I have been with MetroPCS, in South Florida, since it's inception back in 2002. They've definitely come a long way with both, their phone offerings, as well as their service committment. Yes, it's true that, calls periodically drop. But that's the case with ANY of the major carriers as well. The difference? We're not stuck with that carrier via a contract. Plus look at the features that come with MetroPCS: GPS, MetroBackup (saves all of your contact names and numbers), FREE 411 directory assistance, unlimited TEXT and Picture TEXT, NO CONTRACTS AND UNLIMITED TALKING!! Regarding where the service works? Almost EVERY MAJOR city in the United States now (without roaming charges!). A recent news release confirmed that MetroPCS has grown, so much that they, now, have MORE customers then NEXTEL (division of Sprint). Plus with 4G pretty much ‘around the corner' (by the end of 2010), they will be one of the FASTEST cell carriers in the country. So AT&T: go bury your heads in behind your (5) bars; VERIZON: Can you hear me now? You're losing customers to MetroPCS right and left; T-Mobile: My Fav 5″ turned into my Fav “500” on MetroPCS. The only CONTRACT that I have to worry about is the one that you DIDN'T SUCKER ME INTO SIGNING!! MetroPCS: You're GREAT!!!”

HAVE HAD METRO FOR 6 YEARS. IT IS GTEAR IF UR NOT RICE AND JUST WANT A GOOD PHONE SERVILE/PLAN THAT WNT BREAK UR WALLET. COSTURMER SERVICE SUCKS. AND NEVER PAY UR BILL WITH DEBIT. ALWAYS GO TO CASH. ABOUT 3YRS AGO I GOT TAKEN FOR MY MONEY. MY DEBIT CARD WAS CHARGE AND I STILL HAD TO PAY CASH THE NEXT DAY THEY SAID I NEVER PAID WITH DEBIT. CASH IS THE WAY TO GO

i am 14 years old about to turn 15 on the 19th of july i am looking for a nice attractive phone with no contracts and a very very cheap cost.do you think you can help

my daugher went to a pool party she has a messenger 2 from ur conpany her fone fell n the pool can she get the same fone for free i have inserence

Ulton, in answer to your question, I don't know for sure whether you can use your Sprint phone on Metro PCS. But if I had to guess, I'd say “probably.”I have CricKet, rather than Metro, but they are very similar companies with very similar business strategies, and they both have CDMA networks.With CricKet, if your Sprint phone's ESN is clear (i.e., if you've used up your contract commitment and paid all your bills), then you can probably use your Sprint phone. It is easy to find out: you just take your Sprint phone into any CricKet store and ask them. There will probably be a $20-30 reprogramming (“flashing”) fee to convert the phone to CricKet, in addition to the $15 activation fee; they use FlashToTalk to do the flashng for them. (I just had this done, BTW.) They can also probably “port” (transfer) your old Sprint number to CricKet.So I suggest that you see if the same thing is true with Metro. Go to a Metro PCS authorized dealer and ask them.

SCAM ! I joined Metro PCS and got the International calling plan for $5. I was able to call my relatives in Armenia for only 3 months. After that I tried to call Armenia but it didn't work. When I called Customer Service they told me that I can't call people in Armenia, but I can call other countries. Just like that they removed my home country from the list.If I had the chance to rate it 0 stars I would. I don't recommend joining Metro PCS.

Metro PCS is perfect for someone who needs tons of minutes, and doesn't travel to the remote parts of the country. If you want a phone that works in the mountains, that's fine- but be prepared to pay a lot more. At $40 per month (taxes and all fees included), this is one great deal. I hear they're going to have a 4G network too in the 2nd half of 2010, which will make their smartphones even better.

I have been a subscriber for almost a year now. I love the plan that I got – it was a limited plan for 30$ unlimited call and text nationwide and unlimited global text which is what I really need.

i have just bought metro pcs huawei 720 phone is pretty good the service was great and the plans was pretty decent. i just switch my $40 plans over to $60 because of the unlimited international plans. i'm sick of using calling cards. so i tested the metro service it works to china i was happy and it save me money. i lived in the bay area where the signal is the best. metro is good for the poor and middle class people because no contract! i recommend metro for people who are low income but not high income because they will complain about service and drop calls. they need to go verizon,sprint,at&t which more expensive and have hidden charges

Ashley From Detroit H247 L231 The 19.99 for the charger happened to me too, but i went back and talked to the employee who sold me the phone and if you look at your receipt. They take 19.99 off the price of ur phone and put it on the charger. It's for inventory purposes.

i have a sprint phone an i want to switch to metro can i use the same phone r i have to buy a new phone

I love my metro and wouldn't change it for any other service but however due to the fact that they don't have service everywhere im having to llik into other providers the only problem i ever have is that i might get an defected phone but even that is an easy fix i've been with them for 3 to 4yrs i've only had there top of the line phone in other words most expensive the warrenty is great with manufactor no problem there the one thing that sucks to me is metro insurance is really not much helpother then that love them and they've only been getting better

I had Metro PCS, then I went to Verizon….big mistake. Can't wait to go back to metro, I learn a very expensive lesson

I just recently became a customer of metroPCS and I was sucked into their GREAT and CHEAP PRICES–thinking this would be so great! And, thinking that I would no longer need to pay the expensive service of verizon wireless. In addition, I thought my text messages were being sent out fine until my friend kept telling me the text messages send themselves one more time–as a result, two of the same msg is sent within ten seconds (this doesn't really bother me since it's unlimited txt anyways, but, my friend gets annoyed). Furthermore, when I call people, I experience bad SERVICE with five bars showing. First of all, my friend said I was breaking up; second of all, even though my friend was talking normally, I had trouble hearing her; and third of all, the call kept losing and I got annoyed!

I wanted to purchase a phone online but the phone could only be purchased in a metro pc store. The price on line was $109. The same phone in the store I was told could not be purchased for the 109. price but $138. I showed the manager the online phone and was told that they don't sell their phones for that price. I purchased the $138. phone. and was told I am being given a free promotional super pack that sells for $29.00. I left the store with my items but looked at the sales receipt and noticed that the phone rand up as $109.00 and the so called free super package rang up as $29.00. tax $12.00 for a total of $150.00 When I questioned the amounts the manager Mr.Wu told me that the phone is really $138. not $109. but I only paid $109 for the phone and the promotion was given to me free. They are using false advertising to lure customers in and the using double talking like they are con men. I read the sales receipt $109.00, Phone + $29.00 for the free super pack and $12.00 tax.

I live in Ocala Florida and the Metro PCS Service Sucks!! The store is VERY close to where I live and I have service in the store but NOT in my house. I can only use my phone when I'm in the city area which is dumb.

Customer service is the absolutly the worst you will ever experience, ported over a number from another carrier and my phone was turned off. When you phone is off you cant even call Metro PCS to resolve problem. When you finally get someone, its usually someone who dosent know anything, you ask for the supervisior and you are disconnected. Very poor customer sevice!

Negative #s available? Ordered a phone on 5/27; unable to process. Maybe I typed a digit wrong. Try again. Unable to process again. BUT….charged twice. metropcs to billmatrix to metropcs to billmatrix to metropcs…………….. On the phone for 1.5 hours. Still not resolved. Don't wish this on you worst enemies.

International calling in the $60 plan is only to land lines. YOU CAN NOT CALL A CELL NUMBER WITH THEIR INTERNATIONAL CALLING!!! IT HAS GOTTEN A LITTLE BETTER WHEN YOU CALL THEIR 611, IT ONLY TAKES A COUPLE AGENT REQUESTS BEFORE THE VOICE WILL TRANSFER YOU. THREE (3) TIMES I HAVE REQUESTED THAT THEY STOP SENDING ME ADVERTISEMENTS AND STUPID FACTS AND SUCH OTHER NONSENSE TEXTS. BUT IT SEEMS THE IDIOTS THAT PROGRAMMED THEIR COMPUTER SYSTEM CAN'T GET IT TO FUNCTION, CAUSE THE STUPID TEXTS STILL KEEP COMING.

Ok for $40 per month for unlimited calls & text, I'm sold. BUT…. I went into my local Metro Store & picked up the LG Helix. I was informed at the time of purchase that I had to pony up for the 1st month (they had the spring rebates going on), ok so that wipes out the rebates. Then I was told that the phone comes with a car charger free, I said ok great! when I got my receipt, I saw that I was indeed charged for a 19.99 car charger that was “Free”. After asking about the charge the sales person quickly tried to change the subject and became very very annoyed that I caught him trying to pull one over on me. Needless to say I paid the correct amount and left with out a charger. The service sucks, the phone sucks, the customer service sucks. The phone fails to connect calls with 5 bars, when I can make calls its horrid, the sound quality is just sad! I had metro years ago in South Florida and it was great, I guess in Northern California (a legacy market) things just are not up to par…

I HAVE BEEN WITH METRO PCS FOR OVER 8 YEARS NOW AND I'M VERY HAPPY WITH THEM. I USED TO BE WITH VERIZON AND THEIR CONTRACTS, UGHHHH… I'VE BEEN HAPPY WITH THE SERVICE AND THE PRICES FROM METRO PCS EVER SINCE AND I WILL CONTINUE TO SUPPORT THEM!!!

Phone and service didnt work. Person I bought the phone from just lies and lies and lies, like that is the normal way to do business. Customer service reps that dont speak English, cant hear them, bad connections and hang up on you. No Contract – try to cancell and get your money back. They tried to keep my monthly service fee for using the phone less than 24 hours. Glad American Express could get it back for me becasue they told me they had no intention of giving it back to me.

I live in West Los Angeles and travel alot to South and Central Los Angeles..MEtroPCS has had strong coverage in all the areas, I would be on the phone during my commute on the 10 freeway and I would not get disconnected. YES sometimes the call quality is bad and there are weak spots but for $40 w/ taxes and fees..this is completely FAIR. I am setup w/ auto pay and have no problems at all. I am satisfied with what I am getting from Metro..OH and I travel to San Diego often so it goes on Cricket(free) which has excellent coverage .

Poor coverage in Atlanta metropolitan area. Customer service is bad . MetroPCS is not worth is for me. Maybe they would be worth putting up with if their prices were 50% lower that what they currently are .

Metro pcs claim to be a pre paid company. I didn't have the money to pay my phone bill which is due on the 15th of every month. When I got the money on the 7th of the next month, I went and paid my bill. 8 days later they shut it off without warning because it was the 15th again. They never told me I could pay $5.00 (only once a year,)to get my due date changed to the date I paid my bill, until my phone was already off and they wouldn't accept the 5 dollars. Also, every phone I've ever bought from them wouldnt charge or turn on at all after 6 months!! They are a scam and a rip off!!! Highly suggest not using metro!

well unlike the others iv had metro for a year and i havent had to many problems when i do it always gets fixed…..i really like it because its affordable unlike other phone everybody that i know has metro and we all like it!!!!! now if u are going out of state alot your more then likely to get bad service but thats pretty much on any phone service…sooo i recomend METRO to everybody…lol

I began service with Metro PCS on March 2010. I bought a Kyocera Neo Phone which I've been LOTS of issues. Ever since I got the phone I've replaced it 3 times!!!! Metro PCS customer service is poor, but the signal/reception is okay, not perfect, but okay. I just wished their service could be much better and have people help customers with their issues. Not bad for unlimited everything. I reside in San Jose, CA and reception is good. I used to be with Verizon and I do miss their GREAT customer service and how wuick they fixed issues; don't miss paying $100 dollars a month for limited everything.

Customer services sucks tranfer transfer and still no answer and they hang up on u.Bought a new phone had prob with bb sent refurb and it gotta go back 3rd bb.

I feel that metro is taking advantage of most its customers just for the fact of them having poor quaility of service and when you try to change or do something with your phone, Metro takes you through too many obstacles to fix what was going wrong. Still being, 40 to 50 dollars is still a reasonable amount of money for the unlimited plan, so ya get what you get. Still, with all the customers metro has you would think you wouldn't have problems with signal, service, & etc…

I went into the store at Artesia & Crenshaw in Los Angeles, I got the plan with unlimited international calling ($60 a month). I was transferring from AT&T and was told they would take care of everything, and they did. The phone service works great except at work and at home, the two places I spend my day. I have to walk outside to get reception, something I have never had to do before. I went back to the store I bought the phone from to explain the situation and the guy said too bad, you bought the phone and that’s the way it is. I think now I would pay AT&T’s higher rate just to get reception, the only thing holding back is getting back into a long contract.

as an employee at MPCS, i would highly recomend staying away from the service, i can't say my name or ID numb, but i can guarantee you will regret signing up, the plans sound great on paper, but the service is pure garbage, i'm in customer service (located in manila and mexico BTW) and when ever i (and many, many others) get a call, i just simply put people on hold for sometimes even hours at a time, then i hang up so they can't trace my call in quality (yeah, it's that easy) and believe me, you are going to be calling a lot.

cheapest, for sure. love the month-to-month payment arrangement. great way to thumb your nose as the fat cat phone companies.

I used to be with Metro and was pretty happy with the service. Got a couple of dropped calls every once in a while but no big deal. In Jan. of this year, I made the switch to Net10 and I'm very happy paying only $15 a month as oppose to $40. I reviewed my min. usage and found that I was wasting money with the unlmited plan as I rarely go over 150 min. per month. And to think I've been paying for unused minutes all these years!

I just walk into a store to buy a phone I saw on their website. He kept pushing another phone which was crap according to CNET. I got the phone I wanted and I said I want the $40 a month plan. He said that's only for families. I said goodbye and walked out. I called PCS when I got home and was told the store made a mistake. I ask if she would call the store and I'll go back and buy it. She then got very angry so I hung up. I'm glad I found this site. I'm never going back to that dump

RE: METRO METRO HAS BEEN AROUND SINCE BEFORE 2004, THATS FAR LONG ENOUGH FOR METRO TO GET THEIR ACT TOGETHER….

I would have to say metro pcs is relatively new compared to other carriers but thier plans are unbeatable. There is even a rumors site about phones they offer, http://www.metrorumors.com

I have metro service and it works well in my home city, but sometimes when i travel my signal gets weak and edgy and i encounter a lot of missed calls or dropped calls. Another thing that annoys me is how they send the seemingly threatening text messages a full week prior to my payment date is due saying Pay $**.** by January 23 or your service will be interrupted. It's annoying and its almost an insult to do that like that as if i cant be trusted to pay my bill on time. Another thing thats crazy about metropcs is their limited selection of high end phones; its like most of their phones are aim at low class poor people who thribe on toting around picture phones with limited technology on them, and when they do update their selection of phones it like they have th same phones with the same limited capabilities on them with a slightly different look. None of metro pcs's phones are smart phones. So if you are use to having a phone that is capable of doing a lot dont go with metro. Metro pcs prices are high in one way and low for amount of usage you get out of them. The phones you are going to pay the preminum price for them (unless you buy them from the site and way weeks in the mail for it to arrive) and you going end up paying the same amount you pay for a contracted cell phone plan if you want web pic, 411 and some of the other features that the some advanced models of phones are capabile of. My advice, if you have good credit or are will to pay the unteenth hundred dollar deposit the normal cell phone company require you to pay to establish service with them…. run as fast as you can from any Metro PCS cell phone provider that want to suck you into a trap with them. ***BEWARE OF METROpcs***

Pros: I have to say I was sold on the Unlimited International Plan, However, since switching to Metro PCS for this particular feature I have yet (and it has almost been a month since activation of the service) to be able to use the service! Cons: Customer service is frustrating to say the least! Let me count the ways… Inability to find a representative that speaks English clearly, in order to help resolve any questions/concerns you may have about your service and/or account…Which serves to only increases your level of frustration. Inability to actually speak to a person at the corporate office, that is once you finally obtain a “Corporate” phone number. I did so when using Google and reading another frustrated customer's posting. Good luck having somebody from the corporate office return your calls. I've left a number of messages every day now for the past week. Byers Beware! The plan I signed up for was NOT the plan I was given… This was due to an “error” made at the store where I purchased two phones and the unlimited international calling plan. I believe these retailers to be dishonest in their representation of the company as they boldly attempted to sell us phones at much higher rate that was advertised on the Metro website. Unlimited International calling plan… Which has actually turned out to be NO, let me repeat, NO International plan at all as I am still, a month into my service contrat, unable to call overseas. I left a reliable company, service I've had for years with T-Mobile for this option and to date, all I have are a ridiculous number of attempts at reaching somebody who is able to resolve this situation and an even more ridiculous number of Unreturned phone calls from corporate office. I can't begin to explain the amount of time and frustration/ aggravation I've been caused this past month! I hate to admit that it's true, but in this situation and with this company it certainly seems to “ring” true… You get what you pay for! What I thought to be an extremely reasonable international calling service has turned out to be a cheap, and to-date, unavailable service!

I have metro pcs for my son, and I'm very happy that it's unlimited everything

This company deserves zero stars. They charge for every small request to include making a CASH payment at a store. It maybe cheap, but when you add all the additives, you might have well stayed with a reputable company like Sprint (if you could). I hesitantly switched after losing my job… and I am soooo unhappy. Metro PCS, the economy may have some of us down for now… but watch out… your poor customer service will switch your profitable business into a declining pit. Trust me… I am a consumer.

I've had Metropcs for 5 years now and very satisfied with the service. I live in Northern California and the signal is great. I traveled to central and southern california and had no problem with it. I even went to Reno and still have good signal there. Im very pleased with metro. I heard that they are getting better this summer 2010 with LTE technology. I cant wait.

Metro pcs smart phones are awesome… unless it's raining!!!! Haha, tried to surf the net… nothing doing!!! Slao, the Samsung Code is not all that great! I have had nothing but trouble since day 1!!! It is the dumdest smart phone!!! I'm thinking of going with Boost Blackberry!!!

Well i have read some of the Views on this site. Its plain and simple if you travel a lot this is not the phone for you. I personal like metro PCS. and just like any company that is just getting off up here in northeastern; they soon would have service everywhere. Maybe its not the company But its prob. I been with every company they have. they all have there pros and cons. and for you dumbazz people thats why they give you 30days trail you dont likey then get another service… Simple as that…

As a UK resident spending 3 – 4 months a year here in my holiday home, I need a service that is reliable but I'm not prepared to pay the likes of Verizon and AT&T around $110 including tax each month. I don't understand how this is justifiable for them to charge this amount.

I have had the metro 100 plan for 4 phones. I am near jacksonville, fl and have had no problems with service. I haven't had to deal with cs yet and had no probs with phones. i pay around 125 a month which you cant beat. they do have travel talk which you can get if you leave the metro area all you have to do is load your phone with money and pay a small per minute charge. I am saving about 200 a month after leaving sprint, i can always reach my kids and thats what is important

I got one of the metro pcs phones and they are really cool only 40 bucks a month(depending the plan u choose) but if u want to have a nice unexpensive phone with good deals then get metro pcs…….its better then the other companies….i was with att and they had hidden fees for who knows what and so do most other companies

look, you idiotic selfish pricks that are complaining like a little selfish brat that didn't get what they wanted on christmas, metropcs is flipping the phone industry around with their unlimited plans its just gonna take time. If you cro magnon sloth infested wastes would do some research into actual reception areas instead of trusting the guy or girl behind the counter that gets paid mainly in commission for every phone he or she sells, to tell you if somethings gonna work the best or not, then maybe you could be happy in your life for a change. I mean who really wants to have to pay by the minute to talk to someone always wondering if you've gone over, fearing the bill of your kids, or significant other. Oh and the broken phones people really, I understand where your coming from. I had a phone go out too, but the bottom line is that your buying your phones from people in corner stores or crap stores as I say cause the people that run them the only thing they have concern for is with metro sending them a check. So do your homework little billy cause if you want something that works for you, that works perfect, then you gotta figure it out yourself, and weigh the odds. Quit wanting everyone else to do the work for you. I didn't know anything about phone repair but that phone that went out after a few weeks, wound up lasting me for a year and a half after I got off my posterior and found out what I needed to know and fixed it myself. Only took 30 minutes and 15 dollars. If your gonna complain, complain about how you were raised because it sounds like someone lost passion in life a long time ago.

Dude I just got Metro PCS and its freaking awesome. I had been with A&TT for many years and I couldn't afford them anymore and I realized I never leave my calling area so I switch and I love it. I have the Samsung Code its ok. I had the palm with A&TT so for me its all the same.

i think that metro pcs is the best company of the world!!!!!!!!!!!!.

I AM A NEW CUSTOMER WITH METRO PCS AND IT HAS BEEN A SAD EXPERIENCE, THE ZTE ESSENCE IS A CRAPPY PHONE ( DO NOT BUY IT). IT BROKE AFTER 3 WKS. I WENT BACK TO THE STORE AND I HAD TO PURCHASE A NEW PHONE . I LOST ABOUT $70 DOLLARS BECAUSE THE MANAGER WOULD ONLY GIVE ME $30 CREDIT FOR THE PHONE, I BOUGHT A MOTO VE440,NICE PHONE BUT WAS SO GOOD ABOUT PAYING $40 MONTHLY WHEN YOU DON'T GET SERVICE,CANNOT USE THE WEB , DROPPED CALLS AND HORRIBLE CUSTOMER SERVICE, I AM GOING TO STRAIGHT TALK .

My due date was 3/29/10, however my direct deposit did not go in until 3/31/10. Trying to reach a human being in customer service is an impossible task unless you don't mind hearing a computerized woman giving you the run around. When I finally did reach the human being after an hour Metro PCS could not offer me an extension til the 31st because the computer” had me set up in the system for the 29th. Unbelievable! My phone got cut off and I am now calling other non-contract companies to CUT OFF Metro PCS. “

Horrible customer service! The worst I've seen! I could not understand what the guy was saying and asked to have a supervisor to help me…OMG could not understand supervisor either! Is MetroPCS hiring people from India to answer calls???? Horrible horrible horrible!!!!

Ive had metro for 4 yrs no problem..dont need a lot of hand holding from cust service and for interstate travel I went online and bought an unlocked phone that uses att as well as t-mobile cards and is also international for about 100 bucks…I recently bought a samsung caliber which gets online quickly and has lots of widgets for mobile banking email etc and I like it a lot. Metro is a good company for what it provides. If you want stellar phone service then go and pay a $1000 dollars a month at verizon or some other company, but if you want unlimited everything at a good price then use metro and buy yourself an unlocked phone from walmart.com and quit ‘yer bellyachin'…metro is for us low rent people and not for you high classed uppercrust well traveled people…yeah rite!!! Be real, We all know that Metro was the only company who didnt want to charge you a big deposit because of your bad credit, and those who are complaining probably reconsidered and are still on the metro train…hahahahah!!!

I moved to Delaware and am trying to find a reliable cell service, i'm 2 miles from Philadelphia and can't between MetroPCS, Cricket and Boostmobile. Can anybody in the area give me some sugestions?

the service is OKAY. waaaay cheaper then any other phone company, and a smarter way too spend money. you get good services and the price is just right especially if you have kids that need a phone. nice phones also, sure it may loose service in some areas but every phone company does. METRO PCS IS COMEING UP.. its getting pretty big. i say buy a metro if you just want a working phone.

Wish with the reviews they would list the area they are in. Still cant decide.

This a review for MetroPCS service I had about three years ago, for about 2 or 3 years in duration: the service was fine, I had no problems here in the West Palm Beach Beach area with coverage (except once I drove just north of town, I would find myself roaming out of the service area). There were no problems with missed calls, drop-outs, etc. Very good cell service for the money. I only switched to T-Mobile because I began to travel for work and MetroPCS wasn't good for travel back then, but their coverage has expanded dramatically since then. (I had more problems with my cheap T-Mobile supplied phone than my cheap mPCS phone!)

Today is 2-09-2010, and I bought my phone 2 days ago. I have had att for 5yrs. and decided to switch my service- BIG MISTAKE!!! Metro told me I would get service in serverals areas in which I do not.I spent $200.00 on a phone that I can barley use.My job I have to have my phone, and they won't take the phone back and give me my money back, so I have a $200.00 phone that I can't use. Beware of Metro, and the way they lie on their service areas. Thank you, Cutie Pie

I am writing you to let you know how disappointed I was with Metro PCS.

Lets see, were should i start. Well first off, this cell phone service is not good if you travel alot first off, and i've had this service a couple of yrs now, and have had to go through like 5 diff cell phones, because of problems with the cell. I also had the 50 dollar plan which gives you unlimited everything, i am one who gos online alot on my cell, and have had nothing but problems being able to get online to diff sites. This has been going on for a while now, and no one seems to know how to fix it, they have tryed, but have failed, so if your one to go online alot, i would not recomend metro. These people all need to get more training on what to do, and how to fix things. They dont have a clue!!!

I had recently switch to metro pcs and i regret it the customer service is very very bad it take up to 45 minute to get to a live operator and then they are rude i have a problem with my samsung and it been 3 days trying and cant get through to the customer service person the camera on my phone don't work

I switched from T-mobile, so far the service is just about the same. I live in Los Angeles and so far it has been good, sometime calls are a little bit low quality but seriously you have unlimited talk for such a great value so just re-initiate the call and its all good. Texts are going through , and i am amazing how picture messages are sent and received much faster than T-mobile. I pay $40 per month with all taxes and fee's included. This is really a great value. I have traveled to San Diego and coverage on the Cricket network is great. Also i have been to Tijuana with this phone and i am amazed how far deep the signal reaches down into Tijuana(Cricket probably has a tower right on the border facing the MX side). WARNING : DO NOT BUY FROM ANY AUTHORIZED DEALER” ..GO TO THE CORPORATE STORE !”

The customer service is horrible. It probably goes to a call center in Vietnam or somewhere, their accent is worse than the folks we have to normally deal with from India or Ireland. The folks at the Metro pcs call center do not speak English, I can live with an Indian or Mexican accent but this customer service that Metro PCS uses is horrible.