T-Mobile To Go Prepaid Cell Phone Review

No dropped calls or network outages in 2 years of service. Very fast 4G and LTE data speeds so far. (15+ Mbps in NYC) You can compare prepaid plans at www.AllPrepaidPlans.com

The phone itself was a good purchase. But the customer service that came with it as a result of the billing mistakes, was so painful that I will not go with this service again. They stole my money in the end by threatening me with collection calls which would affect my credit history. The bills and warning letters had different amounts on them. The customer service people were contradicting one anotherand being extremely patronizing in teaching me how to add (I have a phd in engineering). My family is done with t mobile.

t mobile's $2 Daily UL Talk Text 2G Web is false because when i added money to my $2 daily plan since i had my phone turn off completely.since i only use it my cell for when traveling long distant at night..today i went on the t-mobile site to check out other plans.since i added the $10.00 I only use it then to text and i was actually using an app on my phone to text(LINE+ watsapp) so only $2 suppose to com out instead my account is stating i only have $7.63 balance. this is not the first time i notice this had happen to me..I'm only still putting up with T-Mobile crap because my cell is a t-mobile phone and i can't afford to switch at the moment..ughhh

T-Mobile has the worst customer service EVER! Maybe it was because I cancelled my phones that I must suffer. I called customer service (should be renamed T-Mobile hell) to cancel my 3 phones. We don’t use them that much. It doesn’t make sense to pay nearly 100 bucks a month for something we don’t use. One line still is in contract for another 6 months so cancelling it cost me a $100 penalty. I’d rather pay that then pay $50 bucks a month ($300) to keep the contract. 1. Lesson one. Ignore the stupid computer receptionist Do not attempt to tell that thing what you want. It will not understand you. Just dial “0”, and it will connect you with a customer service rep. Whoever invented these stupid things needs to be water tortured. 2. Lesson two. Do not allow the customer service reps to up sell you. When I told the rep I wanted to cancel my accounts because I couldn’t afford it anymore. She actually tried to sell me a more expensive plan. She tried to scare me with the $100 cancellation penalty. I was expecting an aggressive sells push, but what she tried to do was just ridiculous. It was like trying to sell a glass of water to a drowning man. What the hell T-Mobile! So my 3 phones numbers are cancelled as of the next billing cycle – I think. Before this I was considering changing my phones to a 1000 minute Pre paid plan. So on the day of the cancellation I call T-Mobile again to make two the phones Pre Paid so I can keep the same phone numbers. Here is where I enter T-Mobile hell. I call T-Mobile again, and get the useless computer receptionist. I hadn’t learned to hit “O” yet. Repeated “Pre paid” clearly, but it kept saying it doesn’t understand me. So eventually I get frustrated and just hit “0”. Walla – dumb thing connects me to a customer service rep. 3. Lesson three. Do not talk to customer service reps if you want a Pre-Paid plan – or anything really. Their job is not to provide a service. It is to sell you data plans, txt plans, and keep you on the most expensive minutes contract until well after you and your cell phone batteries are dead. This time I told the rep, I just cancelled my accounts, but I wanted to change those numbers to Pre Paid account. Instead of simply doing what I ask, she tried to sell me another monthly account, with more minutes, data, texting. So I repeated that I want to change them to a Pre Paid plan, never asked for anything else, and she seemed to give up, and told me she had to transfer me to the Pre Paid reps. Which she should have done in the first place. I sat on hold for about 3 minutes, and then the same rep gets back on the line. “Sir are you sure you want to do this. We have a great data plan, and minutes plan for you. BLAH BLAH……” At this point I was starting to think this was some kind of phone prank. I told her again, no. I want a prepaid plan. She gives up and connects me to the pre paid reps. He told me he needed to know the SIM card numbers. I didn’t have both phones on me at the time. For some reason when the pre paid rep gets on the phone the connection was horrible. It is was one of those “Can you hear me now?” moments. I had to hang up because we couldn’t hear other. When I was talking to the customer services reps the call was crystal clear. Was this call routed to India? Later I call T-Mobile again using the phone I thought should be cancelled – for some reason the other 2 numbers have been cancelled, but not this one. I hit “O”, and get a customer service rep. I tell her I need to speak to the Pre Paid reps. She connects me straight to them – no sales pitch – no interrogation. At this point I’m truly fed up with T-Mobile and there sales tactics. So when I talk to the Pre Paid rep I attempted to be stern and very clear about what I wanted. There shouldn’t be any confusion about what I wanted. I told him that I wanted each line to be made Pre Paid lines. I want each of them to be 1000 minutes at a cost of $100 bucks, no monthly plans, no data, no texting. He tells me the line that was still under contract can be changed today, but the other line was cancelled (which doesn’t make sense) so I have to wait 74 hours for it to be changed. He puts me on hold a bunch of times and doesn’t tell me he is doing it, so I mistakenly think he has hung up. Eventually the line just goes dead. He didn’t ask me for the SIM cards numbers like first pre paid rep. Why not? At some point I realize this phone has been changed to a prepaid. So I go online to Refill the minutes. T-Mobile needs the phone number of your bank when you use a debit card I filled in the wrong number for that bank. So instead of giving me another chance to correct it, the website just tells me there is problem with your order, and won’t allow me to do anything else. So now I’m forced to call T-Mobile again. I’m thinking I can just talk to the computer, and use my phone to enter the numbers. No. I get some guy rep who insists on interrogating me. He asks me my birthdate, address, last four number of my SSN. OK – no problem. And then proceeds to tell me he is going to ask me some Yes or No questions from public records. What the hell is that? He starts asking me if I’m familiar with particular addresses, and then asks me If I have ever lived in a bunch of counties and cities. This entire process is blowing my mind. So I get frustrated and just list all of the places I’ve lived so he will stop wasting my time. He stops and tells me I can add minutes to my phone now. WTF? Finally I have the first phone loaded. 2 days later I check my other phone. I’m getting Welcome messages from T-Mobile. I don’t remember this happening with the other phone. The messages tell me to go to the T-Mobile website to learn about your plan. When I check my account, it isn’t a Pre Paid account. They have switched it back to 700 minute monthly plan. I call them back. And tell them they screwed up. The sales rep tells me she will take care of it…a few minutes later I get disconnected – again without warning. My second phone now has no minutes, or plan. And I’m considering unlocking it to use another cell phone service. I love my phone. T-Mobile sucks

T-mobile prepaid phones sucks!!! And so does t-mobile….called them three times and still can't use the damn phone.

I hate to say, but many of the complaints I see are due to you as customers not doing proper research prior to making the switch. Personally, I have had a great experience with T-Mobile. I decided to switch over in September 2012 after five plus years with AT&T.; The service I had with “Big Blue” was great. I had no complaints at all except for the fact that my bill was at minimum $100 every month (and that included an affinity discount I received through USC). I was looking for a way to economize. Fortunately my iPhone 4 was out of contract, so I unlocked it. I began reading various online forums when I got wind that T-Mobile had a prepaid plan for $30 with 100 minutes of talk time and unlimited data. While I knew I would be sacrificing a lot in talk minutes, I also knew their were Internet alternatives I could turn to (such as Skype). I decided to do additional research, which included calling a T-Mobile company store. The rep politely explained that I could only get that deal through Walmart or online. Based on that, I went to a nearby Walmart, purchased a ToGo kit, took out the SIM, shaved it down and voila, I was now on T-Mobile’s network with my unlocked iPhone. Another fortunate happenstance for me was that at the time I switched, T-Mobile was in the midst of upgrading their 1900mhz band to support iPhone for 3G (and any other phone using that band for 3G coverage). While it was frustrating at times to be on EDGE speeds (after being accustomed to AT&T;’s near ubiquitous 3G coverage), I knew at the time of my switch they were in the early stages of updating their technology because I had read extensively and that the upgrades would soon be complete. To date, all of my expectations have been met – and in some cases exceeded. Do I get great coverage at home? No. But I expected that much. I looked at their coverage map and where their towers were located so I knew coverage in my urban/mountainous region would not be great. But when I come down the hill into the city, it's a different story. Coverage throughout SoCal is quite good. The only other time I have some issues is when I enter certain buildings. But this is not T-Mobile's fault, it's a by-product of the frequencies they use for their signal. Higher frequencies are less able to penetrate buildings than lower frequencies. To sum up my review, the reason I give T-Mobile 4/5 stars is strictly because there is always room for improvement. However, I couldn't be happier, especially since I will have saved well over $800 since switching last year. Don’t get me wrong some of you do have legitimate gripes. It could be miscommunication or it could be total wrong doing on the part of T-Mobile. But I do know that many of the problems stated on this board could have been prevented had consumers done their homework prior to shelling out their hard-earned dollars.