View All T-Mobile Reviews

I’ve been a prepaid customer for 5 years and I’ve been really happy. I may have had minutes disappear; I don’t have the time or patience to monitor my use that closely.

Afetr a 30 secon conversation Tmobile charges me 2mins WTF?

Monitor your account balance and minute usage constantly. If unused minutes are deducted from your account, make a list of all inbound/outbound calls using the call log in your phone, including date time and length of calls. Then battle your way to customer service (and it will be a battle – they will disconnect you on purpose, transfer you to other departments just to get rid of you, be rude and argumentative, pretend like they’re going to help you then run you in circles for an hour to exhaust you into giving up) and have them read the call log from their system, and compare. We have found chunks of improperly deducted minutes on multiple occasions, and they could not account for the missing minutes in their computer either. That’s stealing. Another thing, keep track of rollover minutes because T-Mobile pre-pay’s system does not document rollover minutes according to a supervisor – they don’t even document the minute balance when you add money to the account, again according to a supervisor. They only list the dollar amount added. T-Mobile pre-pay has a very poor documentation system. Someone needs to look into T-Mobile pre-paid, i.e. class action lawyers, regulators, etc. It seems their goal is to tire you out and waste so much of your time that you won’t bother to call or will give up. Their customer service is the nastiest most ineffective and combative reps to a shocking degree, and there’s no accountability or apparent supervision. They refuse to say what country you have called into either, they are very secretive and shady. If you have been ripped off, report it to appropriate regulators.

(prepaid)…but if the minutes just Disappear??? What good is the plan?? (this has happened to me, though usually in small instances…The above references sound like HORROR STORIES). Also…was told (just recently) that it would cost me JUST to access my voicemail, …FROM ANOTHER, TOTALLY DIFFERENT PHONE. (I could understand this if I was accessing VM from my own cell).

Be forewarned, T-Mobile prepaid service has the following issues and they will leave you very unhappy and frustrated: 1. On my Samsung t369 slider phone from day 1 the voicemail message icon on the phone shows there are new messages but when you dial in to get them there are none and the icon remains on at all times. I have been on with Customer Care 8 times across 4 hours and they have tried all kinds of resets, engineering escalation, even had me go to the retail store and try a new SIM. Think how annoying it is to never know if you actually have new messages. They even went so far as to suggest it might be because I ported the number from AT&T. Only last thing they can suggest is getting a new number?! How about fixing may mail like it says on the contract instead?! 2. A letter to the CEO office asking for a $95 refund on the defective phone was answered but with a resounding …we do not give refunds on prepaid plans…”. 3. They make you pay for shipping back a defective phone unlike most vendors who either ship you a prepaid label or send you a new phone and only bill you if you fail to return the old phone. 4. The stores are great with good trained people but if you have any problems you cannot rely on them and all issues have to go thru Customer Care via phone where NO is the preferred answer. 5. It seems their monthly plan customers get better terms and support but of course at a higher locked in price.”

i dont have tmobile yet but im bout 2 get it. unlimited talk text and web first 100mb at 4g speeds. the best deal eva and i have a tmobile g1 just need a battery anybody got one i can get for free please. cant wait 2 be a tmobile customer

i have t moblie for 6 six month i have no problem with them at all ,t moblie for me is good at san diego county

As a T-Mobile customer of 8 years I bought a pre-paid phone from tmobile.com. I received the phone and then I switched from post-paid to pre-paid. After a couple of days I found out the phone is defective; now the funny thing is that whenever I call t-mobile they tell me that the order number I have is not of t-mobile and that I did not buy the phone from them at all! Even though I have emails from “T-mobile USA” with their logo including order number and shipping number; t-mobile reps say none of these numbers could be found in their system, not even phone’s IMEI or even my SIN!! Basically this seems to be a NEW SCAM when they sell defective stuff and then they deny selling it to you all together.

I have been using T-Mobile for my prepaid for over 5 years. I am not much of a talker so $100 on prepaid lasts me over 6 months. I am in Los Angeles area and the signal is as good as any other carrier – I don’t remember ever getting dropped. They would have gotten 5 stars, but I took a star off for having minutes disappear on my my wife’s phone. T-Mobile gave us minutes back but at the different rate. Basically, they pocketed $15 from her account. However, all is relative and there is no one else on the market with a long lasting minutes (1 year) for low volume users.

Erica, Dan B couldn’t understand what you were saying when you said you didn’t have a phone to change your PIN. Which should be understandable if you were talking to him using a phone when you said that to him.

The customer service is very poor and I am constantly dropping calls and have dead areas, which I should not have due to living in the city. I am very disgusted.

I’ve had a T-mobile phone for about 5 yrs. now. The first time I had a real problem and needed to talk to a human being, I couldn’t. I had upgraded to a new plan and wasn’t able to pay online because the account wasn’t updating. The 800 number is a computer. The online chat rep, Dan B, 1320818, stated my pin number wasn’t correct and wouldn’t help me. Since it’s the only PIN number I have, that’s a problem. His solution was for me to call and change my PIN number. When I pointed out that I didn’t have a phone on which to make calls, he seemed to have difficulty understanding that and repeated the information. In any event, I dropped T-mobile and went to another carrier. I don’t access customer service often but when I do, I want it – T-mobile’s customer service is poor, at best.

i’ve been using t-mobile pay as you go phones and plans for over 5 years. have had no problems. love the 50 dollar a month plan. was costing me over 100 dollars a month as i kept running out before the end of the month and had to add more time. now i pay the 50 and it lasts all month. am on a limited budject and this plan works great for me. no dropped calls etc.never wanted phone on monthly plans. pay as you go is the right plan for me. no surprises. love it!!

Loyal t mobile contract customer for 10 years. Just purchased a prepaid phone for my daughter and the pre paid minutes and amount did not show up I called customer service and waited for a half an hour it took 2 employees to help me, they were rude and disrespectful. The contract customer service is completely the opposite of prepaid. Due to tmobile extreme lack of pre paid customer service I will be switching my other phone contract soon. Great job t mobile you just lost a loyal customer and a future customer. I am sure this disappointment you caused my child will cause her to never do business with you again!

Minutes disappear. Minutes deleted from total balance in excess of minutes actually used on the call, per the call timer and the clock. As the other comment said, customer service is nasty, and they hang up on you when the issue is too complicated for them, or don’t want to deal with it. Reception is spotty. Changed to another company.

Jonie – it’s not local

wow..that is expensive…$1.60 per minute to call other country.

I just switched to TMobile from Virgin Mobile just b/c the pre-pay plan fit my needs better and TMobile seemed to have better coverage. As several other reviewers have mentioned, the customer service is overseas and is just plain awful. The language barrier is significant and wastes my time. Additionally, I am extremely surprised that I cannot access my account acitivity/bill. In other words, with my pre-pay plan, according to customer service, I do not have the right to review my transactions, such as text messages or calls, despite the fact they are charging me for them. With Virgin Mobile, I was able to review all of the account activity I was being charged for. Needless to say, I am probably going to finish out the month on TMobile and then go back to VM or take a look at some other providers.

I hope someone can answer my question as this is not a review. Does the prepaid $100 gold reward includes international calling/texting? Or I have to buy a separate $10 per month unlimited international talk/text.

i love my t mobile 30.00 monthly prepaid phone. no problems, mins last and the phone i purchased works great. i would recommend t mobile to everyone.

I’ve been with T-Mobile for several years and have the straight pay as you go prepaid plan which really works great for me. However, I am concerned about the merger and coming under AT&T√¢¬Ä¬ôs prepaid plans. I tried to obtain information from AT&T but as of May 2011, they state they have not worked out the details. I hope that our TM plan can be √¢¬Ä¬úgrandfathered√¢¬Ä¬ù into AT&T or I will be forced to look for a new carrier.

We are retired and cannot afford expensive monthly payments. We’ve had our T-mobile for years. It is best to buy the most minutes first, then you can roll over each year by buying the least minutes. Because ours is only used for emergency and necessary calls, while on the road, we are only paying $25 dollars a year. It is a safety issue with us.

I love my prepaid plan because I only use my phone for important calls. I’ve had the plan for over 3 years. $100 for 1000 minutes lasts me about ten months. My previous plan with Verizon costs me $50 months after taxes or $600 year.

if we purchase a t-mobile’s phone on 2 year’s contract in postpaid service then do they charge even though we have not used the phone?

T-Mobile sends all prepaid activation to the Philippines or somewhere where you cannot understand their English. After being on the phone for over an hour in 3 different calls, I gave up. They WILL NOT or CANNOT connect you with someone who speaks American English that you can understand! I tried and tried and I CANNOT carry on a conversation with these NICE but incapable foreigners. They keep trying to convince me it’s worth it to try to get through it, or they could get me someone who could speak good English, but . . . NOT! If they cannot give me someone who can speak “American” then they need to quit doing business in America. The least they could do is hire one American for people who cannot converse with Philippinoes, but they would rather their new PrePaid customers stay on the phone for hours at a time in an attempt to activate their account. I’m furious! and Exhausted! and Disappointed! and Insulted as an American! I’m not a world citizen, I’m an American citizen!

top client service rating is misleading.Service has systemic problems.1)agree with Steve above that had to pay $50 for $30plan (got charged extra for simcard).2)5days into 1m plan,the plan self-stopped,the number was reassigned. 3) called 5times to get smbd to deal with the issue. 4)tried 3 times to get a supervisor, but of them 2 times waited 15 and 35 mins and the supervisors did not pick up the finally tphone at all, 1 time was disconnected immediatiely after th? connection 5)finally the new number was given,but I was asked to put up money. Had to spend another hour repeating facts to get the phone reconnnected.

I had an English speaking rep, when I called T Mobile yesterday. I didn’t like the phone that you buy for $29.99 but that√¢¬Ä¬ôs how you get the sim card for a pre paid plan. ($30 for the plan, 1500 min/text, 30mb of data.) I called from the store where I wanted this T-Mobile phone, which had no unlock code for it. I asked if I could just buy a sim card and use a different phone. T-mobile rep said √¢¬Ä¬ì sure, as long as it was a T-Mobile phone but save your money √¢¬Ä¬úI√¢¬Ä¬ôll send you a new sim card and the plan minutes w/free shipping√¢¬Ä¬ù. I√¢¬Ä¬ôm sure I wasn√¢¬Ä¬ôt an exception that if you already have no contract phones with T Mobile, use your phone and get a new sim card if you want a pay as you go plan. Then port your original number to it. I am still (unhappily) with my present carrier until my number ports over. All in all T Mobile CS was awesome and what I wanted.

Do not use cell phone very much so prepaid is best bet add minutes whenever needed usually buy a 10 or 15 dollars every other month sometimes will last as long as 90 days. Except when out sourced idiots call or text me just so I can buy more minutes. As if, cellular companies are not making any profits.

bought a prepaid phone on line, had it (2) days and it stopped working, sent it back to t-mobile, with return authorization, have been informed they do not refund on handsets-make sure you buy it at a retail location and you make sure it works before you take it home!!

DECEPTIVE advertising!!! You pay $100 you get 1000mins? No you don’t… Let’s say you charge $100 then you get 1000 mins (or $0.10/min) but let’s say the next day you charge another $10. Your rate/min changes to whatever the last charge amount was.. DECEPTIVE!!

Ive just got a plan with tmobile and the next day when i got the 50 dollar plan my web wouldnt work at all…and plus they messed up my plan after i got it. now i have to go get a new sim card cause this one isnt working right. i should get a discount.:/

T-Mobile is s rip off…please do your search on google before you buy prepaid refill of plans from T-Mobile! There are soo many people complaining…

Phone broke under warrantee, had to send it back and pay for it. Never received a replacement phone. Called customer care who sent me a refurbished phone and it died 2 weeks later. Now Maryann at Customer Care will not return my call! They finally returned the first phone without a battery or cover! TMOBIL IS THE WORKST EVER and they should be

I am extremely frustrated in dealing with T-Mobile Pre-Paid customer service. There was a defect with the phone I bought my mom to use and with the help of one of the in store associates who was very helpful, I had it shipped back to the warehouse and was told I should have it back in 14 business days. A month later, still nothing. I called customer service and after four disconnected calls and almost 90 minutes on the phone, I was told the return had been reprioritized in the pending status and I should have it in 3-7 days. Two weeks later, STILL NOTHING!!! I have been a T-Mobile customer for 8 years and will be switching carriers when my contract expires. So frustrating!

I have a prepaid phone which was deactivated by T mobile. Someone called and reported my phone as stolen Using my name and security pin they were able to transfer my balance of over $100 to a new phone. Customer service sucks. Repeated phone calls and being rerouted to different departments and still no resolution. Today I tried to file a police report, but I need a letter or email from T mobile. They won’t help. Finally Rep suggested that I write a letter to their legal department. Still don’t have my minutes, working phone or the required letter. Any suggestions?

Revised Review Purchased a prepaid online with $100 prepaid card. As soon as you fill the phone with the $100 (say goodbye to it) I filled my phone and the phone was defective , not to mention they forgot to insert the activation card in the box. I needed to call twice for someone to give it to me over the phone since the first person read me a 10 digit code that I even read back to him, You need at least a 11 digit code, He left one number in the middle out ! After calling CS, the reps had confusing answers. One told me to send everything back for a full refund and another said to keep the Sim card. I wanted a different phone but she said I cannot, That I would need to cancel this order and place a new one after a full refund. So I sent everything back and waited for my full refund. As soon as I went to AT&T due to all this poor service and waiting for the funds back on my credit card. I received a credit for the $69 garbage phone only. They stole my $100 prepaid claiming that (in the small print) The prepaid cards are non refundable. So now I have $100 in a prepaid account with no phone attached to it. Pretty much a scam if they send out garbage phones, provide poor customer service so you go somewhere else and steal your $$$, Sounds more like a SCAM (Thief Mobile) Now when I call them they say we have no such thing as a full refund on a prepaid card. It is untrustworthy for customer service to provide several confusing answers, not to mention just trying to talk to a live person as you listen to numerous prompts from the automatic system, than they disconnect you as soon as you mention a refund on your prepaid card. Even had a supervisor disconnect me. They have all the recordings. Another Rep , to get rid of me said she put a refund claim in and did it as I was on the phone. NEVER HAPPENED !!! This company needs a class action lawsuit. I am sure they have done this same thing to tens of 1000’s more !

Purchased a prepaid online with $100 prepaid card. As soon as you fill the phone with the $100 (say goodbye to it) I filled my phone and the phone was defective , not to mention they forgot to insert the activation card in the box. After calling CS, the rep had no clue. I wanted a different phone but she said I cannot, That I would need to cancel this order and place a new one. As soon as I went to AT&T due to all this poor service. They stole my $100 prepaid claiming that (in the small print) The prepaid card are non refundable. So now I have $100 in a prepaid account with no phone attached to it. Pretty much a scam if they send out garbage phones, provide poor customer service so you go somewhere else and steal your $$$, Sounds more like a SCAM (Thief Mobil)

Terrible service. It started saying no service” while there is at least $100 on the account. I couldn’t get the customer service to help me because I have lost the pin number.”

I had t-mobile prepaid plan for 4 yr’s i know people who work for them and there like most sorry a s s’s the rude people are the customers that don’t get what they want and go around crying like little baby’s t-mobile has a 10 star customer service and there plains are the best out there learn how to and witch one fits you and get a life losers…

There Customer service is horrible. they are rude people and barely can speak English. they hung the phone up on me several times in one day! i would not recommend this carrier at all !

I’d had been been a postpaid customer for 8 years before I switched to pay-as-you-go. Not sure what took me so long. I buy the 1000 minute refill card for less than $90 online (using coupons – easy to find, say callingmart) & it lasts me around 6 months.

This is a perfect plan for unsophisticated, basic cell phone service for any one with limited needs. Fortunately, we are in a position to always top-up with $100 for both mine and my wife’s account which lasts us between six and nine months at 10 cents/minute. I’ve never had any issues topping up on line. T-Mobile has reliable service across most of the areas in New Mexico to which we travel. Our basic Samsung flip phones work just fine. It depends what you’re looking for but if it’s just the ability to make limited cell phone calls and receive forwarded calls from a home land line when travelling, I don’t think one can go wrong.

Poor coverage in Rhode Island. In the smallest state in the country, I would think a mobile provider would be able to cover the entire state, but no coverage in most of western RI. Even near Providence, the biggest city, I was getting a 0 to 2 bar signal in some areas. Also expensive per minute and text rates. AT&T Go Phone is the best prepaid service I have had, and has a full 6 bar signal in the same metro area where T-Mobile was 0 to 2. AT&T is also much more reliable in western RI.

The customer service was horrible. Credit card information was compromised on a prepaid phone only T-Moble pre-paid service knew the number that was used in the fraudulant transations. Had difficulty getting connected or determining who to talk with, was disconnected several times. On the phone ALL day to address the situation. BEWARE!

I pay 10 cent per/min on my prepaid Its about $8 a month.

In the U.S., Tmobile is a Federal Communications Commission licensed carrier. If you have a problem, you might get better response if you call the FCC at 800-CALL-FCC and let them know your problem. This is probably the best place for legitimate complaints against cell carriers. You will almost certainly get a response from the carrier within a couple of weeks, and if they get a lot of complaints, it might prompt an investigation. The FCC has significant enforcement power over its regulations.

I am giving this service two stars only because I did receive good service from them for several years, and I’m not sure what’s happened over the past couple of months. In that time, I’ve repeatedly put 90-180 worth of minutes on my phone only to be told the next time I make a call that my balance is low and needs to be refilled. Where are all my minutes going? T-Mobile has been unable to give me an answer, and I will be changing to a different provider because of this. It doesn’t make any sense. I barely even use the phone and all my minutes are disappearing well before the expiration dates. I do not receive any spam text messages.

Really the rating would be the worst I have ever had, and all that the know how to do is tell u that that are sorry. That really explains it because they are very sorry. For 3 weeks I have tried to get a phone and I was advised that they was being cancelled by a supervisor. So I out and purched another phone, and the the next night they shipped the order, and debitted my accout. Do not purch phones from this company. Worst service do not order pre-paid phones from this company.

Do NOT WASTE your time purchasing this prepaid pay as you go phone. I have been in activation process for 72 hours and without a phone and customer service has done nothing for me, except tell me they are working on it. They also hang up when you ask them a question that is too complicated. They are very hard to understand also.

Tmobile is a very sorry company that takes peoples mone and dont give good quality or service..i have been on the phone with them since yesterday tryin to resolve some techincal issues .. but not getting anuything resolved they have a oproblem with puttin people on hold for minutes.. majority of the the time u end up getting hung up on..when u call back and tell them you tired of whats going on and you want your money back..they wanna avoid refunding your money ..and want to keep tryin resolve the issue but its not working …i used to like tmobile but now all i have to say is im done and if i have to take it to better business if im not intitle my refund due to alot of miscommunications about the service

Customer Service = 0 stars sucks

I would give zero stars if I could or minus ten! They have the absolute WORST customer service on the planet. It is unbelievable how bad they are. If you find yourself stuck with them do not waste you time talking to a rep demand to speak with a manager right manager right away, it will say you days – yes, days – of hassle. I am on day three of trying to resole an issue that should take five minutes tops. It is always like this with them. I am leaving TMobile as soon as I have time to find another company.

THE VERY WORST customer service! I could write a book, but don’t have the time. They shipped the wrong phone, double billed me, the said they couldn’t figure out how my voicemail disappeared or how to get it turned back on… and then the monthly billing problems started.

I switched to the $30/1500 minute a month plan a few months ago after using Tmobile prepaid minute plan for a few years. Tmobile reception has always been very good for me in north Alabama where I live. I had a contract AT&T plan for a couple of years and Tmobile has been great in comparison. I’ve always done my Tmobile transactions using their website and have avoided customer service issues that others here have encountered.

Be careful. Their customer service is terrible. I switched from a family plan to a prepaid plan. I tried adding $100 to the account, through the t-mobile web site, paying by credit card. A few minutes later, I got a call on my cell not from a number identified as T-Mobile, to confirm the transaction. After several minutes, they asked for my social security number. I said it wasn’t needed for the transaction. They charged my card, but did not credit my cell account. I’m still trying to resolve it, after hours on the phone, but at least it’s their dime on 800 numbers.

Switched from T-mobile plan to pay as you go with my Nexus One since I was tired of reading that I had used 4 of my 400 minutes most months. (I really only use the phone frequently when I travel.) Contrary to some statements there is a pay as you go data plan that works with smart phones: $1.49/24 hours. Since unlimited data costs about $30/month I only have to stay home 10 days/month and use my wifi to break even and then there is the money I’m saving on the minutes I don’t use.

I brought an unlocked BB Curve 8310 to T-Mobile and can not be any happier! Works well and has a good signal.

BAD BAD BAD

I have a jailbroken ( unlocked to a network) Iphone with Tmobile prepaid that I have had now for 3 years. Yeah you can buy a T-mobile sim card add minutes to it and use it in any phone that is unlocked to a sim card network or use any t-mobile phone too You can’t do it on a Sprint,Metro PCS, Verizon phone because they don’t use a sim card.

I use pay-as-you go as my emergency phone.I switched from my expired contract 4 yr ago-kept the same phone -same phone # ,same orig. sim card. I purchase $ 100- get 1000 min + 15 %. I text message oversea for $ 0,10 and receive for $0,05.The cell works in every area of US. I never call cust service-have no need.I have been with T-mobile for 9 yr now.

to Cecelia, any tmobile phone or GSM unlock phone will work with prepaid sim card. I only brought tmobile prepaid SIM and use it with my unlock blackberry. I have been using almost 5 months and there is no problem.

I have a question, I hope someone can answer this for me. I have net10 at the moment but i wanna switch to tmobile unlimitted 50 dollars a month. Now i really want an HTC phone or a blackberry. Is it possible to purchase a prepaid SIM card and load the 50 dollars on and use it in any tmobile phone ? Or will it only work for the prepaid phones by tmobile ? HELP, Before i spend money 🙂 THANKS.

t-mobile unlimited talk and text prepaid = best deal ever. i looked in to net10=dead zone and Verizon for unlimited talk an text = $80 plus

@Rey:

I would like to know if anyone out there has had this happened to them or even noticed it at all:

Nikki said: Last time I tried, T-Mobile would not allow me to transfer my main account to a prepaid phone. You would probably be better off purchasing a cheap Tracfone, transferring the number, and then transferring it back to your prepaid one.

I have had T-mobile for many years and only have signal problems in rinky dink towns especially in Ohio. I just got a verizon prepaid and its the worst. Customer service is TERible to say the least. They couldnt even tell me what battery it uses and later on they say i cant get a battery for it. The phone is only 3 months old and is no good now It cost me 150 bucks for a 3 month phone thats no good anymore. Amen to Tmobile. Im sticking with Tmobile.

I’ve used t-mobile to go in the Phoenix area for 5 years. My costs average about $75 – $100 per year. Works great and I don’t waste money on something I don’t need. I however wish I could disable incoming text messages. They get expensive when some moron decides to continually text you.

Nancy said: Sorry I just have a question about the phone numbers. My plan just ended after 2 years with Tmobile and I’m considering switching to Prepaid cell phones because the monthly payments were too high. If I do will I be able to keep my old phone number or do I have to get a new one along with a new sim card? Also will I be able to use my old phone or get a new one designed for prepaid plans?””

Sorry I just have a question about the phone numbers. My plan just ended after 2 years with Tmobile and I’m considering switching to Prepaid cell phones because the monthly payments were too high. If I do will I be able to keep my old phone number or do I have to get a new one along with a new sim card? Also will I be able to use my old phone or get a new one designed for prepaid plans?

whaat is tha best Mobile Deals ? ===============

Finally coming back after 1 year with straight talk. STay away from straight talk. Get tmobile 1500 talk n text for $30

I have the prepaid plan which suits me best. My complaint is spotty coverage, which many people here seem not to have a problem with. Too often I can’t make calls at all because there are no ‘bars’. It is particularly bad when I visit my family in a small town in Ohio. Ohio in general seems to be kind of bad for coverage, but I’ve also had problems getting coverage at my house in northern virginia. I’ve had to go stand in my neighbor’s yard several times just to make calls. Seems my house is some sort of recurring dead zone. I used to have tracphone, and never had this problem with them. If tracphone had had better customer service, I would have stayed with them. i may still go back, if the lack of coverage eventually becomes annoying enough. But T-mobiles rates are better than tracphone.

I have been with t-mobile for about 3 years now. I have the $100.00 plan for both my wifes phone and mine. I am very satisfied with this carrier and have had NO problems at all with them. When its time to renew my minutes,I do it at the main store where i purchased my phone from. I think doing business over the phone has never worked out too well with me,so i do it in person and i have no problems,because if they gave me a hard time,i wont leave the store and i let them know this,but so far,no problems(yet) The only complaint that i have is that their data plan costs $1.49 for 24 hours and they have no monthly deals on monthly data plans yet. I wear 2 hearing aids and need a hearing aid phone which t-mobile is very limited on. Their phones suck in this respect! I was with Verizon for about 10 years because all their phones are hearing aid compatible. Verizon is more expensive then anyone else and their prepaid is too expensive compared to t-mobiles so i switched. I ALSO WANT TO MENTIONED THAT T-MOBILE WORKS BETTER IN SOME STORES WHERE VERIZON DONT.

Although I use Net10 and chances are that I will stay with them, I still am checking other companies out for a good deal (if its even possible to beat Net10, the best company so far, overall). Post feedback in forums such as this one is helpful, but only if they are legitimate.

“When customers buy 100 dollars worth of refills they are are eligible to receive 15 percent more minutes on refill cards” – BALONEY! Even after asking for the 15% extra, they refuse to honor their advertizing. Crooks.

does tmobile have any english speaking customer service reps i mean dam i feel like i am on vacation in mexico I love there 30 dollar plan but no customer service, If you can deal with non english speaking reps it’s great

Signed on for the pay-by-the-minute voice/text service in early 2008 in HI on my way back from a contract overseas. Put the SIM in my own unlocked PEBL, and I was good to go.

I’ve been with t-mobile for seven years, both prepaid and postpaid. Up to this last year customer service has been wonderful. They have often given me more than requested. Now however, I have to fight for everything. Possibly their system is unreliable, but they almost never make the requested and agreed to plan changes and I have to argue with them to just give me what I signed up for. This takes multiple calls and their system tries to prevent customers from reaching a live person. I guess it doesn’t matter, as the changes never happen anyway.

Fraud! The coverage map of T-Mobile is a lie. To keep me as a customer, they told me in December 2009 that service in NW Cape Coral went down on November 10, 2009 and would be restored soon. I continue to wait and pay $50/month. On travels to Chicago and Wisconsin service was spotty. In Seattle OK.

Fraud! I had T-mobile prepaid since 2005 and always kept it above 100 USD so it won’t expire as I rarely used it. The service ended on me last month and I went to the store as well as calling 611 for help. Guess what they say, the number which I had no longer belongs to T-mobile and they could not find any info about me. I lost 100 USD. I need a phone so I bought another sim card and refilled online up to 100USD. Didn’t use it until few days back and could not dial at all, not even 611. Went to the store again and the samething, no info about me! And not only that, they told me the phone belongs to someone else! What a rip off! I lost 200 USD just like that!

This is not really a review, just a complement what what was said about the $100 card. Minutes do expire in one year, but if you buy more minutes, even a $10 card, unused minutes are rolled over and the whole balance is good for another year. This is very good if you do not use all your minutes before expirations. For exemple, I used just $60 (600 minutes) during a year. A week before the minutes expiration I bought a $10 card (100 minutes). My new balance of $50 (500 minutes was good for another year). Of course, I use my phone REALLY only for emergencies and special occasions. The only reason I don’t give T-Mobile Pay-as-you-go five stars, is because you are also charged when you receive calls.

Great thanks! Are you sure you can for the prepaid monthly plans?

I purchased a pre-paid phone and found it did not have any service in my home, despite their coverage map showing excellent coverage. I called and made a service request and was informed they’d look into the problem, and get back to me within 72 hours. No one responded. So when I called, I was informed the service problem could not be fixed and only t-mobile usage would work with any of their phones outside my home (I live 20 min from a major metropolitan city in the US). So I asked to cancel my service at this point. I was routed and rerouted to different departments while trying to cancel my service and be credited, only to give up 3 hours later. This was a horrible experience.

I had tmobile post paid service for about 3 years. About two months ago I decided to switch to a $50 a month unlimited talk/text/100mb data. I also provided my own unlocked phone, and I must say the service has been flawless and the switch was fast.

i just bought a tmobile prepaid phone, i’m on the pay as you go plan, and i like it. i’m just wondering, if you switch to a prepaid monthly plan do you have to pay each month with a credit card or can you buy refill cards?? can someone please answer me?

shannon u can buy a refill card

My husband and I bought two prepaid phones, and went with the unlimited talk and text, which we renew every month. Very pleased! Our daughter and I can talk or text to our heart’s content, and I get oodles of priceless picture messages from our granddaughter. This summer I went to visit them several states away and never had a problem with service at all. It’s been a good plan for us, and we’ll stick with it.

I was content with my regular T-mobile plan, which was automatically billed to my credit card each month, but then saw a prepaid plan for $30 that gave me more minutes, so I called and asked them to switch me to that. What followed was a nightmare of customer non-service. My phone went dead and I was told that I needed to wait for an activation code. When that didn’t come I called in and was told I needed to wait 24 hours. Next day they told me to wait 24-48 hours. Next day still no service. Then they said I needed a new SIMM card, so I had to go to a store. They replaced it without charge, which was nice, but still I had problems. I could no longer access their website. I couldn’t dial in to get my messages. After a week, I finally had my service working again. The problem seemed to stem from the fact that the regular billing department is totally separate from the pre-paid department, which is totally separate from their technical service department. Once it was working, I wanted to make sure it kept working, so I went on the website and signed up for automatic credit card pre-payments. The system said that it would refill on Nov 25th. When that day came, the old billing department called to ask if I wanted to give them a credit card number to pay my final bill — before they sent it to collections! They had never sent me a bill and since I always paid automatically with my credit card, I didn’t expect this, but gave them the number. This apparently cancelled my pre-paid account as well as the old post-paid account, and my service was once again deactivated and web access blocked. I called and they said I needed to wait 24 hours. The next day I called and they again said I need to wait 24 hours. At this point, I’m again without service!! This is really poor customer service.

have used T-mobile prepaid for many years. A few years back I opted for a Palm Treo (I know it’s now ancient) which I unlocked and stuck a T-mobile SIM card into. Works great and has for years. My wife also runs a Treo and together we may spend $150 a year. We both have “relatively” good coverage in metropolitan areas, but lousy coverage outside them. I even took my phone to Mexico and used it there. Admittedly the per minute international charges were exceptional ($1.50) but I knew that going in. If I could find another plan which is as straight forward (You pay X you get Y, expiration is a YEAR) as the T-mobile but offered broader coverage, I would be on it like ugly on a toad, but I haven’t found one. That’s why I am looking at this site. Haven’t found one here either.

I use the classic prepaid service. I like being able to retain my phone number, but I only have use for the phone for two or three months a year. I get “vampire” spam text messages that keep “sucking” money from my account – TMO says they cannot block them, but I think they can for postpaid. I never use text messages and wish I could switch off that feature because spam cost me money. Spam should be caller-pays anyway — the US phone regulations are bad.

Horrible, bad reps, bad plans. Just an all around bad comapny.

Got me the $15 prepaid plan. The way it was presented to me I expected to pay $15 + tax and get unlimited texting for a month, plus 90 minutes of air time ($15 at 10c/min).

I was able to get in contact with a tmobile rep. They explained to me that the reason my charge was so high was because I had made an international call it was not domestic so I stand corrected. However, the charge on my account for the international call was $1.50 per minute which caused the balance on my account to take a huge hit. Lesson learned, next time I’ll just buy a calling card for much less money.

I just purchased $50 on my prepaid plan which gives me 460 minutes. I made a phone call after the purchase which was eleven minutes long. After which I checked my balance and was surprised to see that my balance had gone down to 283 minutes and not the 449 minutes that I was expecting since (460 – 11) = 449. I did the math and at this rate for every minute that I use on the phone they deduct 16.09 minutes from my balance (16.09 * 11) = 177 and (460 – 177) = 283. I guess we are all victims of the new t-mobile math. Interesting that of the 50 reviews so far not including mine 24 ratings have been between (1 or 2).

Time for this site to update their review. I have the Samsung Vibrant phone and I’m on the $30 a month prepaid plan. You get 1500 shared text and minutes and 30MB of data for $30 a month. I like it!

This is the best prepaid plan for those who use their phone very little. $10 (minimum payment) buys 30 minutes that are good for 90 days. Refill prior to the end of 90 days and it all carries over. Plus, after spending $100, all future minutes last a full year, even for a $10 card. My phone expense on this plan is $40 a year. It’s great since I use my phone so little and want it for emergencies. T-mobile’s coverage is lacking however, particularly in California, but most of the main transportation terrain and communities have coverage.

I was happy with the phone service until I started getting spammed with text messages. I put $40 on my phone only to have the whole amount eaten up with spam in 3 days. T-Mobile wasn’t interested in stopping the text messages, so I never used the phone again.

I’ve had my wife on a prepaid for the past 5 years now. Its worked great for us. We spend about $100/year on her phone bill. So much better than the post plan we used to have and paying $50/month. I’ve seen a lot of negative reviews about minutes being used up quickly. You have to look at how many minutes you use in a month if pre-paid will work for you. If you regularly talk 1500 minutes/month this is not your plan. Simple math – 1500 x $0.10 = $150. But if you use 1500/year then prepaid will work for you.

not only t-mobile a fraud, it was coward and dishonest too! when i remove the fine print (asurion insurance) it retaliate me right away by locking one cellular, muting the ringer of my 2nd cellular.