I'm going to give Tracfone 3 stars for now. I have only had the phone a short time, but so far so good. Tracfone works very well for me as someone who doesnt use too many minutes in a given month. I used to have regular service thru T-Mobile, but I got sick of paying $49 a month for an infinite amount of mins (unlmited) that I didnt ever use. I at most used up about 200 mins in one single given month. So I purchased a refrub'd Tracphone to get the offer of "double minutes for life". So far I am spending $20 every 6-8 weeks, thats gets me 60 mins, + the double, so 120 mins, plus I use a web site with bonus codes that I get 30-60 addt'l mins, like today I just got a total of 170 mins for $20.11
So for me, a low to moderate cell phone user, it works perfect, about $10 a month, cant beat that!

I have enjoyed my tracfone. From what I read I have actually gotten a very good deal. I have double minutes for life at point of purchase and with coupons I have managed to purchase minutes for 10 cents per. There is no $1 day access fee. The only drawback is coverage. I don't care about having the latest bells and whistles I just want to be able to make calls as cheaply as possible. And for the most part that has been Tracfone. Wish there was more coverage.

DO NOT BUY. THE WORST CUSTOMER SERVICE EVER!I HAD 819.5 MINUTES AND ADDED A 60 MINUTE CARD AND THEY STOLD MY 819.5 MIN. THEY LIED TO ME AND STOLD FROM ME. I PAID FOR THOSE MIN. AND THEY TOOK THEM. NICE WAS FOR THEM TO GET MIN. ON THEIR OWN PHONES. I WOULD NOT EVEN GIVE THEM - 10 STARS. WILL MAKE SURE TO TELL PEOPLE TO STAY AWAY FROM TRAC FONE CAUSE THEY WILL RIP YOU OFF! MAYBE IF THEY HAD CUSTOMER SERVICE PEOPLE THAT WE COULD UNDERSTAND AND TAHT COULD UNDERSTAND US THEY MIGHT GET IT RIGHT! SORRY BUNCH!

YOU NEED A 0 TO CHOOSE FROM ON YOUR RATING! PEOPLE BEWARE! THEY LIE AND STEAL! THEY SET THERE AND READ FROM THEIR LITTLE SCRIPT. WE NEED TO GET THE WARNING OUT THERE FARTHER THAN THIS.YOU CAN BET I WILL. I CAN'T BELIEVE THEY CLAIM TO BE NO.1 IN THE NATION. AT LEAST THEY DON'T HAVE TO WORRY ABOUT HAVING PLENTY OF MINUTES ON THEIR PHONES CAUSE I SEE THEY ARE STEALING MINUTES FROM OTHER PEOPLE ALSO!

I bought an airtime card and it has 11 digit pin on the back - not a 15 digit number. I guess you are suppose to save the sales receipt and it has the 15 digit pin.........but the back of the card doesn't say that........it says enter the 11 digits and the menu will prompt you and you will get a 15 digit pin.......I've been on the phone with them and emailed them.....no reponse yet...just a big runaround...I wasted $20.00 for nothing.......and now have no phone to use.

I've had my Tracfone for 2-1/2 years and have been very satisfied. Poor coverage in remote areas of Maine (wonder who gets good reception in such far away places) but calls from Hawaii to NJ were received as if I was in the room with recipient of my calls. My Motorolla phone is somewhat klunky compared to my sisters' sleek ones and I have been considering a new one but you folks have me nervous about my number and minutes transfer! Communication with customer service can be difficult but I have always had my minimal problems pleasantly resolved. I don't like that my minutes are charged for incoming calls and for checking my voicemail. Don't know if others are the same though. I'll most likely stay with Tracfone.

I purchased a TracFone along with a 60 minute card. Within 15 days the phone quit working so I took it back to the store where I had bought it. They replaced it. I called TracFone customer service to get everything transferred to the replacement phone. At first they would not transfer my unused minutes but when I got "in their face" in outrage they said they would give me my minutes back. I went thru a lengthly process over the phone and was told to wait 15 minutes for the transfer to show up on the replacement phone. 2.5 hours later I called back and had to go thru the same lengthly process again. This time I was told it could take up to 72 hours. 4 days later I called back and spent about 2.5 hours on the phone going round and round over this matter. They finally said that they would not give me my unused minutes back. I was furious and told them what I thought. This is no way to treat customers. I told them to deactivate the phone as I was taking it back for a refund and that they could bet I would be doing all I could to enlighten others as to how they treat their customers. I later emailed TracFone about this matter to give them another opportunity to do the right thing by me. That got me nowhere so now I am keeping my word to them. I want others to know how they treat their customers. I have been reading online reviews of TracFone and nearly all of them say the same thing ... customer service is terrible. I regret that I didn't check the reviews before making the decision to buy their product and service. Don't make the mistake of doing so.

I will second this is the most worthless piece of equipment I have owned. Therre are not the correct numbers to receive service, and there is no webform to contact these worthless businessmen. I will be rid of this when the time runs out as it is completely worthless unless you just answer it. PU and shame on the s***s!

I have had TracFones for several years and have been completely satisfied with their service. I don't use mine much and can keep my number for less than $7 per month. They do have International call service available to selected countries at no extra charge. They have an 800 number to call with your Tracfone to access International calling.

are you kidding me...ive put up with tracfone for two years..about every fourth time i reload it its some major hassle, but once you're in you're better off to keep up with it as you've paid for double minutes and term extension...it's a venus fly trap.

Liars, thieves, and criminals. It started when I would answer stored missed calls and they turned out to be sales calls from Tracfone which cost me 25 cents each. The incoming stored calls were unlabled, of course. When it came time to add new minutes from a card, I spent an hour a day trying to make it accept the card number. It never did. I called customer non-service to solve the problem and got an answering machine that did not give me time to press buttons and went in a loop. When I finally got a human, I spent an hour talking to him, but I could not understand him because he did not speak good English and mumbled. At one point he told me the card I entered had been entered and used up already. I told him I also noticed they had charged me to talk to their machine earlier because I had used the Tracfone to make the call (it's my only phone). He said, that's the way it is. The phone's menu is too complicated even for me, and I couldn't even figure out how to make it ring (it vibrated only, and then not even every time I received a call, so there were many missed calls mixed in with Tracfone sales calls. When my remaining 120 minutes is up, I'm going to throw the phone away (a wasted $16) and go elsewhere. These people are criminals.

I have bought Two Phones from them and then I added extra minutes and all of a sudden after I bought 800 minutes it discontinues the minutes are there and the plan available till the year is up. When I call them I am not able to re activate the account Unless I send them My Sales Receipt and upc symbol and photo copy of a photo ID. After I had already activated it before. DO YOUR SELF A FAVOR DO NOT BUY From them.!!! IF I could have given them a -3 Star I would have. THey will steal your min if they can!! BE VERY CAREFUL!! Stick with one of the better Companies. I DID NOT EVEN REPORT MY PHone Stolen and they do this.BEWARE BEWARE I Can not write a bad enough Review of them

These things are really really expensive, they drain your wallet without you knowing it. DO NOT BUY THIS PHONE.

Avoid this plan at all costs. Basically there are big problems with this company.
1. It is almost impossible to add minutes without a customer rep.
2. Reps barely speak English.
3. Coverage STINKS !! I was at Disneyworld in November 2008 and had no signal!! And Tracphone is a FL company

As a formal customer of Tracfone, their quality was average. Their customer service was good for the most part because of representatives repeating what I said what the problem was with my phone so there wasn't any misunderstanding, and usually would solve the problem within a short amount of time. Also their cellular coverage was very good not having any reception difficulties. On the other hand, why I'm no longer with them is because of these reasons:

1. A limited number of phones
to choice from which can depend on your zip code.
2. The cost of airtime was overpriced for the amount needed.
3. Trying to buy airtime from their website was always a problem because the pin code didn't process correctly.

4. Having only the two choices of either shipping something I brought from their website to my mail box and not being able to track it, or FedEx which from my experience is a very incompetent delivery service.

5. If your phone was either lost or stolen you couldn't be able to retrieve your amount of airtime units since they wouldn't have it on file therefore it would be lost permanently.

6. The final reason is that there wasn't any benefits as a customer
such not being charged when calling other Tracfone customers.

So overall, the cons of this particular
cellular service outweighed the pros so to speak. My advice to anyone who reads this should do research for what others cellular services offer when in comes to prepaid plans. It just on matter of what works for you. But given the reasons why I left Tracfone, I wouldn't recommend them.

Strike One: They won't transfer the minutes due to expired airtime from a previously owned phone. I'm talking 150+ minutes. Understood, but, WOW, they keep saying I'm a VALUED CUSTOMER. Strike Two: I broke the screen to my phone, sent it in to them, they replaced it, but wouldn't replace the "double-minutes on future cards" deal because they say it is a "NEW" phone. For goodness sake, it's a replacement phone. They consider it new. So don't damage your phone and expect everything to be transferred. Like some of you say, "It's ok if you don't run into problems." Otherwise, I still love it. What a marriage, but, Baby Bye if it comes to Strike Three.

I've got a 10 dollar tracfone for emergencies. If you like things simple, this may be the phone for you. If you have to deal with CS, then good luck but I've only had to do it once. To be honest, I have found that all cell phone companies are hit or miss with their CS. If you want all the bells and whistles, or live in the sticks, you may want to reconsider. I've been happy with mine, but I like it simple and I don't venture much outside the city. When I do, I notice that the bars tend to go down quite a bit.

I did have a couple of issues a few years ago where I was buying time every 60 days and the #s weren't taking. Called customer service and it was straightened out in a few minutes (though a lot of number entering). Went to a full year plan after that with no issues.

They replaced the original phone last year as the old phone couldn't handle GSM and my area was cutting over to it. Took about 20 minutes of entering tons of numbers to transfer everything to the new phone.

I have had issues where you can't understand the C/S person because of feedback and echo on the phone. In those cases I tell the C/S person that that I can't hear them and I'm going to hang up and try again. The 2nd time I've always been able to hear C/S just fine. I never had issues with their english. The C/S people have come through for me every time. I believe C/S is out of Mexico City.

I have no reservations using TracFone. They do have rules and they state them very clearly. It would be nice if they bent them for people, but they do say what to expect so it shouldn't be a shock when they stick to their guns.

I have had Tracfones for more than 10 years. My first tracfone (a Nokia) sold for $99, but i still bought it and it not only still works, but is still using the original battery.
I did replace it with a Motorola that I absolutely loved, but when the area made the switch to GSM, the Motorola would no longer work. I was sent a replacement phone at no charge. The only problem that we had in the change-over was that I lost my original telephone number. I was given an additional 20 minutes as compensation, and the minutes already on the Motorola were transferred to the new phone with no problem. I have kept the Motorola as a portable phone book, as it still works and i really like it.
The biggest problem I've had lately with Tracfone is not being able to purchase my minutes online. For some reason, my debit card no longer works for these purchases, but the refill cards are available in so many locations this isn't really a major problem.
I love the fact that I can use my phone anywhere in the country without having to worry about roaming fees, or not being able to get service. I've even been able to make calls in an area I visited where my friend tells me her husband has to literally drive up a hill to use his cellphone.
I did get a Blue Wireless phone, and am regretting it every minute. I lose calls constantly, and the cost is ridiculous. If I could do it without having to change my number with so many people, I'd abandon the Blue and go back to having only the Tracfone. The only advantage to the Blue is the unlimited minutes and texting. If Tracfone would come up with a monthly plan like that, the Blue would be out of here!

Have a Tracphone that has had a signal issue for more than six weeks. Technical services were slow to respond, and never helped the problem. Never offered a new battery or to replace phone.

Absolutely the WORST customer service anywhere. My phone stopped working in two months, they dragged out trying "stuff' to make it work another month and then gave me a hard time about sending a new phone. I had to spend HOURS on the phone dealing with their incompetence.

I am so glad to read some good reviews. I too have had TF for years and have used many different phones. The phones are so inexpensive it is no problem to try different ones. When I cannot understand the Representative, I tell them I am going to hang up and call back. You will always get someone else and can move on from there. I have never had a problem that was not resolved with some patience. I have several active phones and am very happy with the service.

There are two different technologies available (GSM and CDMA) and you just need to do some research and find which is best for you. The cost is very inexpensive compared to the post paid plans.

Tracfone has made some real improvements to their customer service. My last dealings with them was actually a pleasure. I've also found their web support system to be quite effective. Just head on over to http://www.tracfone.com/contact.jsp?task=contact for support. They reply fairly quickly and efficiently. It seems with almost all of the complaints being about customer service, with them improving this they will be a force to be reckoned with. Tracfone is still the best choice!

since ive had my tracfone (about a week), ive talked a total of about 10 minutes ...and i only have 29 minutes left ... i started with 120 minutes ..where did all those minutes go??? they're a ripoff

Had the phone for a few months now and no issues. I use this phone primarily for emergencies and this more than serves the purpose when using the 60-minute/90day plan.

tracphones are not only reliable the styles of the phones are in date and they appeal to a young crowd.

For Susan Sorensen: Here is the number my phone dials when I check voice mail by pressing and holding the number 1: 1-480-225-2975. This is for a phone with AT&T sim and there is no charge to call this number. Is this what you are looking for?

For Susan Sorensen: Whoops, I mis-spoke. There is the usual 1 unit/minute charge to call this no. You can call your own cell from a landline and then there is no charge.

I used to like Tracfone and their service until the past year or so. First of all, when you call them with an issue or problem, it seems like the only people they hire are foreigners, and have of them dont understand or speak very good english. At least 95% of the times that ive called them, I can understand the person on the other end! Everytime you send a text message, whether it goes thru okay or not, you still get charged for it. Ive had several text messages not go thru to the other person and I still get minutes deducted for it! From the very first time that I purchased a tracfone, my service included receiving text messages for free..it would cost me to send one, but I received them for free. Last year, I purchased a new tracfone and all of the sudden, im being charged for receiving text messages! When I called Tracfone about this, they told me it was because of the model of phone that I bought. What a bunch of bull, I never heard of such a thing! Also, last year I called Tracfone because of a problem that I was having with my phone and they told me that there was something wrong with my phone and that they had to shut off the service to this phone and I had to go buy a new phone. I still had minutes left on the phone that they shut off, but they refused to turn the service back on, until I bought a new phone, and then they would transfer the minutes that I had left. I didnt have the money to buy a new phone at that time, and I argued with them for at least 30 minutes about this, but it did no good! Very bad service!!! I have bad credit, which is the only reason that I use tracfone. If I was able to get a cellular phone, from a regular cell phone carrier, I would not use Tracfone!

I've been using tracfone since I THINK around 1999. Well, was. I upgrade my phones on occasion when one starts wearing out. Never had any issues with transferring numbers to new phones, or whatnot.
Except when I acquired a V170.
The girl forgot to de-activate my old phone number, which caused every issue I believe. Not sure, so, don't quote me on that.

Pricing was great, texting always worked, calls rarely dropped.
Anyway, when she went to activate the new phone, I was getting their 'test calls' and 'test texts' to the old phone still.

Finally, the girl was pleased that the phone got through to the new one and asked if I had any questions.
My phone working I said none.

Unfortunately, while I can receive texts from tracfone like clockwork, nobody else can receive or send them to my phone with any success.

If you can, avoid pre-pays or only use them until you can get better.

Good rates, poor service. My husband and I got identical phones and plans. His has worked great, mine has been a constant problem. At first incoming calls on my assigned number were routed to someone else. After an hour with tech support that was finally corrected. Then I discovered voice mail didn't work on my phone. 30 more minutes with (non-USA) tech support only to have to change phone number and sim card to resolve the problem. About two months later, while on a trip, the SIM card suddenly became "unregistered". More tech support time only to be told my phone was "too old to work in that area." Funny...my husband's identical phone worked great - got them there! More time with tech support to finally be told that the problem was my phone and I would have to buy a new one since it was no longer under warranty. Thanks! I did persuade them to transfer my remaining minutes and service time to my husband's phone since I won't be staying with Tracfone after all the problems. I just hope his phone continues to work.

had phone for more than 2 yrs. never able to have auto time added to phone always have to call sustomer service. sutomer service filled with people who don't speak or understand english very well. lately have met people who speak better english. will keep phone and getting another because after looking at revies of other phone this is best deal not in amount of time you get for money. but if you buy online i get 19.95 monthly plan for 100 minutes. i don't used that much but if you buy card at store or online you only get 60 minutes. so i buy 1995. then cancel plan until i have used up minutes. minutes roll over for 60 days

WORST CUSTOMER SERVICE ON EARTH: seven customer reps from India to Costa Rica were NEARLY COMPLETELY unintelligible, parroting back whatever was said, and, in the end, sening the calls away. WE SPENT HOURS setting up a phone, only to be told another would be sent in its stead, it was a rehab. So was the second. The third worked, after my guide from India suggested the phone be taken outdoors, walked up to the cell phone tower nearest my home, and if I would kindly TOUCH THE CELL PHONE TOWER while setting the numbers....it was FEBRUARY IN NEW YORK... two months after purchase, due to the unintelligible customer service. Hellish.

Joh, the Columbian set up representive asks for your SSN when getting a cell hook up, what a group of cons. I am going to report this to the BBB.

Have been a TF customer for about 8 yrs. Recently I decided to upgrade to a LG600G. I have had nothing but trouble with it since. It constantly drops calls even though I have 4 bars for a signal. I have talked to no less than 16 service reps. Their lack of command of the English language is totally maddening!!! They sent me a new phone, JUST LIKE THE ONE I'M HAVING TROUBLE WITH!! They tell me my area won't support the technology. Then why send me the SAME phone?!? DUH.
It even dropped calls in the area that DOES support(supposedly) that phone. The customer service is a bunch of inept dolts, who have absolutely no idea what they are talking about and therefore are no help at all. When I told one of them that this phone was worthless, he asked me "why you say that?" Well, if you can't make or receive calls because the stupid thing keeps dropping calls, I'd say that's pretty worthless!!!

I have been a tracfone customer for three years and it has worked fine for me. I have only had to call customer service once and they were fine. All adding minutes and transferring minutes can be done online with no problem. I use my phone sparingly so I do not have to depend on it as much as other people may but for emergencies and calling my wife as to who is picking up the kids or pick up agallon of milk, it works great. All fo about $100.00 per year. Beats $49.95/month as some of my friends pay

I like the service, but recently started a job that requires itemized billing for reimbursement of business related calls. Tracfone does not provide statements of any kind; itemized or otherwise.

I'm now going to have to explore other providers for this one reason alone.

At 15¢ a call they are among the cheapest. But that the cards expire after a set number of days can offset that drastically. I also have great service since TracFone subcontracts networks from a number of providers.

be careful of both them trancfone
and net 10-phone ok customer service
is lousy-search first talk somebody own trancfone and net 10-go from there
other word you make decision net 10 and trancfone con-man company[trancfone and net 10]

Tracfone is awesome! I think it is way better than the other prepaid companies. The only thing i dont like is the fact that there is no internet (other than the Tracfone page). I use a w370...no USB connection though....other than that Tracfone is perfect

Terrible Custoner Service. Tracfone cancelled my Lifeline account when I obtained a new Tracfone to replace my older model. When my next credit card statment arrived and the Lifeline charge was not on it I called to have service restarted and was told it would not be a problem. Now 1 month later my service has been discontinued, over 340 minutes of airtime lost and they will not restart my service unless I purchase more airtime and still will not give me back the 340 minutes for their error. Spoke with 4 supervisors who agreed Tracfone was at error but would not correct the problem unless I bought more minutes. I will not pay another cent to this company until they correct their error. DO NOT BUY A TRACFONE!!!

It works...sometimes. That's about it. Service is sporadic around the country. Customer support is TERRIBLE. I am an older person and have yet to be able to understand the technician. More than once even asked to talk to someone with a not so strong accent...never got one. They hung up. Twice they were unable to fix my problem. Changed phones to a smaller one and they could not transfer my old number. Now to call local in town, I have to dial the area code with this phone since the number they gave must have been out of state or out of Area Code. It does serve my wife well though since she just uses it once in a while around town. But for use in travelling..forget it.

anyone who sticks up for tracphone has been one of their lucky buyers.the phones suck.the network sucks more,double minutes for roaming which is all the time,purchased minutes ,time and promos entered do not take. cust service is a total joke calls sent to some foreign country cant speak english...then phone goes dead no reasonall the investment and credits are lost...who would say this is a good choice for consumer is nuts

Tracfone will take your money and give you nothing but grief. The company cheats and refuses to do anything if you complain. Check http://www.complaintsboard.com I would rate them as terrible.

Have used Tracfon for over year now. Use it for my business - wanted simple no frills phone. That is what I pay for and what I got. No surprises. No extreme expectations from a no-frills phone. I am very happy overall and adding minutes and getting help has been no trouble at all. My wife uses T-Mobile and we both like mine better.

Never have been much for small talk on the phone, so this has been good as a couple hundred units might last me half a year! I had an ancient nokia 5100 tracfone for years until just a few days ago, when I updated to a no frills 10$ phone. Other than spotty coverage outside of the metro area where I live, can't really say anything negative.

For someone who doesn't use the phone much, Tracfone has saved me a fortune through the years. I try to do everything online and have only had to talk to tech support once or twice.

Absolutely the worse customer service.

Don't trust them not to cheat you out of minutes when changing phones.

I've been a tracfone customer for 6 years and I'm very satisfied with their products. I've called customer service numerous times for various support. My wait times averages 5-10 minutes. The reps have always been pleasant, knowledgeable, and professional. My issues have always been resolved quickly and accurately. For those complaining about others accent, patience goes a long way. If you think about it, you too have an accent.

Very upset with extremely poor service when calling with a problem. They obviously do not know what they are doing..except how to waste our time and make us very very angry...I have been on for hours, for days and no one is able to help...and tell me what blue tooth headset will work with my phone.. While all retail outlets are telling me the phone is defective, tracfone does not agree. They can not tell me how to fix it though..DO NOT PURCHASE FROM TRACFONE!!!

i love my tracfone i get good service and they do what i say but i can't hook up my voice mail so its a little trouble for me so i gave it 3 ***s so it not that bad for me