Despite what newcomer had to write, overall Tracfone has been a great phone. I have been using them since they first came out. And like every other phone service provider yes they have changed but it has been for the better. Customer service does tend to lack alot. But the overall perfomance of the phone is great. And I spend a heck of a lot less monies on my tracfone in a year than if I was with another provider.

I have been a Tracfone customer for 4 years, and it has been a great. Low cost is a huge bonus

Worst customer service that I have ever run into...the customer service centers are outsourced all over the world but none in the U.S. I am an occasional user of a cellphone and have been a TracFone customer for some time. Among the problems I have had: 45 minute wait to talk to a service specialist, assigned a telephone number that is 1 hour away and all local calls in my area are deducted at a long distance rate, and still waiting after a month for international long distance to be processed on my cellphone. I am done with them and going to another prepaid cellular phone company, the one that is rated number one in customer satisfaction and customer service! I would not recommend TracFone to anyone, stay away from them! Zero Stars!

Well let me start off with the phone models. They all SUCK. They don't even have as little as a camera phone. Well they have 2 but still. About 1 year ago i bought my first TracFone. Worked great. But i wished a camera phone worked in my area.
Well I bought a new phone about 3 weeks ago. I thought no problem i'll switch my number to my new phone no problem. WRONG! I called them and they said it should be working in 48 hours (I couldn't understand them because it was out-sourced people) I called them in 72 hours because i was trying to be nice and give them time. Well i was a little meaner and then they told me ANOTHER 48 hours and they even got the #'s wrong I gave them.
So I keep calling them every two days for 2 weeks and then they finally got HALF of my phone active. I could make call but not recieve them, and no voice mail or texting. A week later i was fed up 3 Weeks I screamed at them. I started to get REALLY mad and they FINALLY got my phone working.

Message: BE REALLY BITCHEY TO THEM OR THEY WON'T TAKE YOU SERIOUSLY.

I'm switching to Net10 soon so I can get the Motorola W175 with a VGA camera. But bummer that tracfone and net10 are the same company! :(

horrible customer service. Under no circumstances would I ever want to deal with them again.

I have been ripped off by tracfone. In January 2008, I subscribesd to the plan of double minutes for a year at the cost of $79.00. Except for the first month, every month I experience not receiving my double minutes. If I call for assistance with this I can expect to be put on hold for hours. I have contacted this company about this to no avail. Just a rip-off, I suppose.

Expensive on the minutes, cheap phone--bought mine for 10-bucks. If you use this as a disposable cell phone only-- use it then chuck it. You would not have high expectations for the service. It only serves one purpose. Make your calls---trash it and get another with a new number.

Consider Tracfone unless your net cost with another service is below 10 cents per minute. From my experience, I would highly recommend it.

I've had a Tracfone Motorola C139 for almost a year. I probably use it about 30 minutes/month. I've never had a dropout; service is reliable and clear everywhere. For about $6/month, I've accumulated hundreds of spare minutes. My wife pays about $35/month with T-Mobile. She can't get reception in our house or in her office, which my Tracfone does, in both places, at full strength. Cost-wise, she could do as well as I do with Tracfone. She plans to switch as soon as her contract expires. (A contract is one trap that Tracfone eliminates from the get-go!)

With double minutes for life and promo codes available all over the net, I always look forward to renewing my service to see how many hundreds of minutes I can tack on for chump change.

Customer service has been friendly, effective, and patient. The most difficult time was arranging to pick up the phone from FedEx. Tracfone requires a signature if you order the phone on-line.

Tracfone has not provided purchased service. After I purchased service, minutes and a cell phone, I discovered that the phone was defective - CONVERSATIONS WERE VIRTUALLY UNINTELLIGIBLE ON BOTH ENDS. At first Teacfone refused to replace the phone since calls did connect. After more than an hour on the phone, a supervisor agreed to send a replacement phone. WHEN THE REPLACEMENT PHONE ARRIVED, IT DID NOT WORK AT ALL. After more tnan an hour on the phone, and speaking to a supervisor, the supervisor finally agreed to send A SECOND REPLACEMENT PHONE, and promised that the first phone would remain active. The first phone did remain active until 9:30 PM, when customer service closed, and they deactivated the phone. When I called customer service the next morning. customer service agreed to reactivate the phone, but with a different phone number. After more than an hour and speading to the supervisor and the senior supervisor, Tracfone informed me that my phone would be deactivated, my account was deactivated until I received the SECOND REPLACEMENT PHONE, IF IT ACTUALLY DID WORK, and although I had paid for service, they would not provide any service at all until a working replacement phone was received. They said the second replacement phone had been shipped. I checked with DSL and learned that the phone had not been shipped at all. I called the senior supervisor back and learned that nobody knew when the second replacement phone would be shipped but was tole that I should receive it in a few days, but it could take a week or so. In the meanwhile, TRAFONE WOULD NOT PROVIDE ANY SERVICE, although I had paid for ample minutes.

i have a tracfone motorola v170 and it totaly sucks. it says you can get ringtones but you cant. They say its "America's #1 prepaid cell phone" but they should say "America's #1 Most Expensive Prepaid Cell Phone." I tried some promo codes to get more out of it and the sim card got all screwed up. the service sucks. you have to use the minutes, that you bought, before they expire. Tracfone keeps sending me expired promo codes. i just hate it so much!!!!

It is not true that you have to recharge every two months. I buy a 12 month card.

Have had two tracfones for years of different makers although mostly motorola. Lost one phone only due to battery failure. Replacement battery more than phone. Called customer service and had all information transferred to new phone. Area technology changed and tracfone offered free replacement.
Never had problem with charging phone by computer or card purchase. I use special promotion numbers with time purchase and never have problem. They will email with promotional offers without numberous emails.

DO NOT BUY THIS!!!! My phone became defective and they cancelled the shipment without notifying me about it and when i asked why they told me they couldn't tell me, then talking to the corporate office, they told me that i had recieved too many replacement phones, even though this was my first!!!

Had tracfone for about 3years and i had no problems with tracfone i have double min for life so its not really that bad like people say they are.

I have had a trac phone for about 4 years, just decided to upgrade to a better phone, got an LG3280, after activation when someone called I could not hear the ringer, they replaced the phone and the same problem, second time around customer serive was no help and supervisor was rude. I want to return the phone and replace it with another, was told I could not do it. wont use them again, they were good until we ran into a problem

The trac phones are great but how do I go about getting a new one since my old one won't add minutes.It says it is restricted.

I had this tracfone for 10 months and i had a problem with it and i decided to upgrade my phone to a newer model and I had problems with the message icon. whenever i have a voicemail message the message icon does not appear on my screen. i tried calling customer service 4 times and they still can't solve my issues. I really hate this company. I trusted this company at first because i had no problems with it. don't ever buy a tracfone. it's a waste of money.

Ive had tracfone for a year now and its not gave me the first problem.The only problem i think they have is the custamer care reps.Because they can barely speak english half the time.But ovrall i lik tracfone really.but i think they need to have the moto razr.

I hate tracfone. Tracfone was my first cellphone service I ever had and absolutely hated it. Only recomended for people over 60 years old or are just going to use it once or twice a month. If you are a teen that talks a lot, go to somewhere better, like virgin mobile. Most likely you will find yourself talking with their horrible customer servace at least once a month because your phone is "magicly making your minutes dissapear" or some other really stupid problem that shouldn't even happen if they were a good phone company. What happened to me is my phone all of a sudden stopped making calls or texts. I called tracfone, (waiting for about an hour on hold) and they told me that my phone was broken. (way to state the obvious) and ended up going through at least 4 replacement phones before I gave up on them and switched to virgin mobile, where I still am, and are very happy with their service. DON'T GET TRACFONE!

Ive had tracfone for 2 months then I switched to verizon impulse because the phone i had was ugly and boring but the service is good and minutes im switching back but I dont know when im trying to get a job so I can have my own money and pay for my own stuff

My wife and I have had Tracfone for many years. We are happy with the service they provide. Sometimes the wait time for customer service is much too long and some of the agents are hard to understand. But overall we are satisfied with the service.

If you are not a patient person, do NOT use this service.

I bought a tracfone but had to return it because upon attempting for about ten minutes (assuming I was doing something wrong) to just assemble the phone, I realized that, possibly due to some manufacturing fault, the back did not fit.

Tracfone requires that you call them with a tracking number when you return one of their products so you can get a refund. This is perfectly reasonable. But be prepared to be on the phone for at least twenty minutes when you do call and be forewarned that the person you speak to does not speak english well. You probably won't understand half of what's being said to you and you will have to repeat yourself at least three times when giving information.

Tracfone's prepaid service in itself is probably okay, but at some point you'll need to contact Customer Service and that's where I believe their service falls short.

Tracfone is a company that needs to be avoided at all cost. Their customer service is outsorced and you can't understand most of the people you are trying to get to help you. I asked a number of times for a number or mailing address in the states and never got a response.

My son bought a trac phone and card. It worked for a while. The phone now does not receive a signal in Major cities, and even our home area. We tried to get help and of course were unable to understand the 4 or 5 sequences of numbers we were told to re-program my son's phone. Now he is locked out of his own phone.. I have filed a complaint with the Florida BBB, and am in the process of writing the Texas Attorney General, Florida Attorney General, and the FCC. A company that has TV ads telling the public how great it is needs to also tell the public if you have a problem get ready to talk to people outside the US for help. The broken english is so bad you constantly have to ask them to repeat what they have said.

I am sick and tired of hearing "I am sorry you are having this problem", and nothing getting done that I want my son to be reimbursed for the phone, and two unable to use phone cards.

I SUGGEST YOU LOOK FOR SERVICE WITH ANOTHER COMPANY. THIS ONE IS NOT WORTH THE HEADACHES.

I had a Tracfone for two years before switching to AT&T. If you only use a few minutes per month or only have the phone for emergencies, Tracfone is excellent! But as I began using my phone more and more and needed more minutes, I found it less expensive to get a contract plan with AT&T. But during the two years that I had Tracfone, it was great.

Other reviewers have said they wouldrate tracfone -5. It is just the customer service I would rate -5. My phone, the reception and coverage areas are great. But then there is a problem, all customer service does is talk from a script. You ask them a question and they type it into their computer to get the answer. And it is not the answer you are looking for! I have had their service for over 4 years, and if you can get someone in customer service who speaks english well, you are lucky! Why do they even give you an option of english or spanish!? Although the "service" is good, their customer service stinks. I have only had problems when it comes to adding minutes or making a change. I recently lost my phone, and when I found it it didn't work. Probably because it got wet outside. So I purchased a new phone. Now I am waiting 15 days so they can verify the 1300 units I had on my old phone! My 15 days are now up, and they tell me that department is only open Monday thru Friday! They could have told me that when I opened this inquiry or case. I just wasted 30 minutes on hold to find this out. I never would have called on a weekend if they told me this beforehand! I think they are hoping I would have used my cell minutes! I would switch services when I use up the minutes they will hopefully give me, but, other plans are much more expensive, and I only use my cell occasionally. I got it for emergency only. But have found texting is great!
For those who don't know, Net10 and Tracfone are the same company. And all the other pre-paid plans are much more expensive.
So, if you can put up with basically a once a year hassle, and don't need to talk/text a lot of minutes, and just use it for emergency or occasional calls Tracfone or Net10 is the way to go and the least expensive.

i have a conern???? every time i add minutes to my trac phone i instantly get amessage from trac phone to add miutes and get a bonus ... i added 60 minutes on july 11 then as soon as it is added i get a message : add 60 min. and get 50 free " come on give me the 50 minutes !!!1 this happens every time i add min. trac phone is the only mobile phone i have and i love it but i get upset when i get my bonus after i have added .... why? i dont have the money to go get another card to get my bonus.

The Tracfone Nokia 2126 was bought in summer 2006 as an emergency phone for the car, and for my boyfriend to take to his cancer treatments so he could call people.

I never had a cellphone before, but he did and the contract phones could be a nightmare costwise if stolen or 'borrowed' and the minutes run up. Prepaid can be much less complicated or costly than 2 year 'handcuff' contract phones with moderate use or frequent user cost saving bundles.

When he died, I kept the phone for sentimental reasons, but bought two more prepaid cellphones with two other service providers, a mobile web enabled candybar style Nokia 2610 with GoPhone (AT&T, formerly Cingular GoPhone), and a web enabled flip Kyocera K127 MARBL with Virgin Mobile.

The Tracfone Nokia is an older candybar phone and has texting and call capability only, no WAP browser.

Tracfone's WAP browsers, when the phones have data transfer as an option, are locked down to Tracfone's homesite and still are as far as I know at this time but maybe they'll change that someday. Their website has info about the services they provide including their 'local only' WAP browser.

It is possible to get text alerts on a Tracfone if it's text enabled. I use mine to get email alerts from my internet service provider to tell me when certain emails enter my mailbox. I can limit it to people on my preferred contacts list. MSN or hotmail provides this alert service too. Violent weather advisory alerts can be subscribed to, I think at the weatherchannel website. And I can get eBay outbid notice alerts, PayPal payment alerts, so cellphones can be handy!

I read reviews online and avoided buying a Tracfone Motorola with their lockdown browser, I bought the AT&T GoPhone instead because it's truly mobile and I can do eBay, hotmail, Yahoo, etc.

If not for sentimental reasons I would probably let the Tracfone go and just have a WAP enabled prepaid phone that has better rates and money saving text/data bundles. I still just save the Tracfone for backup or emergencies, short calls that last only a few minutes, and to its credit for that use it is a great, reliable little phone.

I bought it new in package with a 60 unit topup card at Rite Aid and it activated just fine at the website. I didn't like all the activation codes but once that was done, I was able to topup again online quickly using my debit card, no PIN codes required, and got the units sent to the phone after paying. Buying that way online I can get special deals for double minutes or double the service period, with no need to go the five miles to town or hassle with PIN codes.

At the website, I can choose between monthly autodebit plans, or I can topup when I feel like it.

If I talked a lot more than a few minutes a month, or sent more than a few texts a month using the Tracfone, it wouldn't be affordable, the GoPhone is cheaper with the $1/day, 10c/min. plan with big MEdia Net data and messaging discount bundles.

Tracfone just sells units and everything is deducted from the units or balance. There are no texting discount bundles, just better deals for buying more units.

It costs 1/2 unit to send/receive texts on my phone, and 1 unit for 1 minute of talk time within the service area. The cost per text or unit varies depending on what card or unit deal is purchased. At worst it's 33c per unit, but with double minutes deals it drops to half and with cards that have more minutes and double minutes it can be cut further.

I don't like adding more to the balance of my phone than I can afford to lose should it fail, usually I just do 60 days 60 units extension. By renewal time usually I'm down to 20-30 units left and the new units get added to the old ones because I topup before expiration, which shows on my Nokia's home screen.

For budget minded people, a double minutes phone would be a great deal. Some models at the website can be bought with double minutes for life for a very cheap price. So if you just want a basic talk/txt phone without worldwide mobile web access the double minutes phones might be worth researching.

If you want FANCY, including music, camera, unlocked mobile browsing to do eBay, email, PayPal etc, you would want to go elsewhere unless they unlock their browsers and start doing data, or messaging bundles like AT&T or Virgin.

Though it has never glitched I can see from reading the reviews here that other users have had trouble with lost units and service hassles that don't get resolved or take forever to work out. So buying huge allotments of units to save money may save nada, especially if you buy a used phone or inherit one with an unknown history, for all you know it may've been dropped. I've never had to call a service advisor so can't say how they are in my area.

Verizon provides service for my Nokia 2126 here in Madera County, CA. At the website I found out I couldn't buy ringtones here in my town, but the phone came with a lot of them and all I wanted were a few rock music tones. If I used my phone constantly for calls it would have been an issue but it was just not that important. It might be for someone who only has service with Tracfone and who uses their phone a lot. A person who wants to get a Tracfone should check service availability at their website for any services like ringtones, graphics, data, etc that they will want before they buy.

But if a person wants a simple talk/txt phone with nothing fancy, easy to read screens, basic features that include a simple calculator, calendar/scheduler, alarm, stopwatch/timer, a few simple games, a boodle of preloaded ringtones for identifying groups or callers with custom ringtones, the Nokia 2126 with Tracfone could be a good deal. I don't know much about their other phones because the 2126 is the only Tracfone I've used.

The phone service help desk may have people who don't speak fluent English because Tracfone isn't strictly an American company. I read online somewhere that it has a base in the U.S. but that it is owned by a Mexican company or associated with one. I've never called the help desk so I don't much about their service.

I like my more modern AT&T Nokia 2610 and my Virgin Mobile Marbl better, they do more. I would do a QWERTY keypad device with camera and music features if I had the boodle of bucks to go that way, with a Windows enabled PDA or smartphone and lots of memory storage, more than my first computer had!

I keep the Tracfone because of sentimental reasons but it's also pretty reliable and simple to use. The signal strength isn't as good at my place as the GoPhone's but I'm in a marginal or fringe service area for the Virgin and the Tracfone can get signal in the house but the Virgin's is weak to non existant in the house but strong outside.

I live north of Fresno CA in the mountains south of Yosemite so topography affects signal or service, because the Virgin gets super signal strength at the mailboxes 1/2 mile from the house and along the road into town. All 3 phones have a great signal along the road to town and in town. I live in a sheltered hollow.

Phone service websites usually have a map to show where their phones get a signal, and it's worth checking those. Some just ask for your zip and tell you if they give service for your area. Topography will affect service no matter what it shows on the map.

One good thing about prepaid, you can check service in your area for a specific provider, like Sprint, Verizon, AT&T etc and then choose a phone service based on how well their prepaids work. If it doesn't get a signal where you are or if the signal is marginal, you can try another service by just discontinuing the phone and getting a different one. Prepaid doesn't charge a penalty for cancellation, you just quit using the phone and it expires.

Hey,
I think tracfone has great service and customer care. away. It's easy,fast and cheap.One thing I think is that they should do some sort of free nights and weekend who agrees.

TracFone has the worst customer service I've ever encountered! I received two new phones last year, and it took multiple calls of more than 30 minutes each time to get them working. They still are working properly.

I cant seem to get any good ringtones for a good price!! 23.99 MINUTES for a ringtone plus how long it takes to download..wow horrible and they make it higher everytime you add minutes..way wrong i payed for thyem and should get a descently priced ringtone..i also think they should add NEW ringtones every 2 weeks or so..other than that GREAT and i mean GREAT service!

My phone was deactivated for "roaming". When I called customer service, they told me to purchase a new phone and they would transfer my minutes and double minute/one year plan onto the new phone because they told me they could not reactivate the phone. I did purchase a new phone, the cheapest I could find, and called them to activate the phone and get everything transfered. Then I'm told, no they can't transfer my minutes but give them 24 hours and they'd transfer my double minute plan. They would call me and let me know that it was done. I did not hear from them so I called back to find out what was happening. I'm now told that because my phone was deactivated, all my minutes and plans are on the old phone and cannot be transferred. So they had been lying to me when they said it could all be transferred. They told me it was because I had used the phone in Canada, but I had not. My house picks up towers from Canada but I am in the US. They advertise Nationwide coverage!! I certainly will not recommend Tracfone to anyone!!In an emergency it works great--cheap and doesn't need to have a contract but their customer service stinks!!! I keep asking to speak to a supervise and their excuse is that's a difference department--we don't have authority there. I can't seem to get a hold of anyone from the US or corporate office where my complaint can be actually heard and understood.

I had Trac Pone for about 8 yrs, then this spring I up graded my phone. About a month ago they cancelled my service saying that I returned the phone to Walmart. Try to talk to a real person, it took forever, finally I talked to a person and they told me that they could do nothing for me unless I puchased another phone, which I did not feel is right. Then they told me to fax them all of my info, so I did, I am still waiting to hear from them, and I have over 600 unused minutes on that phone, they don 't care about their customeers

I have a Tracfone LG 225 since last Oct. 07. It will not stay off unless of course I take the battery out! I called the customer service on July 14th to tell them my problem. After 35 minutes of being on the phone with me, they said that they would send me a new phone. Apparently, they sent it and it had arrived to the wrong place on July 16th and DHL brought it back. I was never told this until I called again on July 25th when I called wondering where my new phone is. They said that the phone was returned to them because the address I gave them did not work. I have lived here for only 15 years! I gave them the address again and it was the same as before and they told me to that they will try again. Well, today, July 31st, STILL NO PHONE!!!!!!!!!!!!! If I do not get it by next Tuesday or Wednesday, I will tell them to just forget it and that I am going to another pay as you company. This Monday, will have waited 3 weeks! I am tempted to go to another pay as you go phone company. T-mobile starting to look pretty good. Other than that, I had been very satisfied with the service and the ease of refilling the units etc.

I have been with tracfone since December 2008. Its currently Augst 2008, so as you can see i have stuck with tracfone for some time now. I have no probelms on my phone so i dont use customer service but i have heard problems about it but its the easiet phone to use really, and i think its great. my 11 year old daughter uses it and she loves it. with the 3 month recharge minute thing she pays for it by herself with her $10 a month allowance. its cheap, not garbage, and work amazing. So i give tracfone...

a 10! or a 5 whatever haa

I bought my tracphone for emergencies and other infrequent calls. When my car broke down in the middle of the road, the call "could not be completed." In fact, it always takes several attempts for a call to go through even when I am standing next to a cell phone tower! I wish I hadn't paid for a year of service.

Everyone in my house has a tracfone except my husband. That's 5 tracfones in our house and tey all work great! My daughter lost hers and it was 3 or 4 months after minutes were due and I called to explain that she had lost it and was scared to tell me so when I tried to add minutes it wouldn't take. I guess I am a lucky one because I got someone who spoke english and she gave me the minutes that were not used and doubled my minutes on the phone. We've never had a problem with reception except when my daughter went on a camping trip in the mountains like 8 hours away from home. I love it and would recommend it to everyone. Maybe they don't have the fancy bells and whistles but it is an inexensive way to own a phone and with the price of gas going up to over $4.00 a gallon...bring on the tracfone baby!!!!!!!!

Tracfone can be wonderful, for as long as nothing bad happens to you. I REPEAT: Tracfone is WONDERFUL as long as you don't run into problems.
The customer service is truly crap. If your phone breaks...too bad. No replacements, and you're lucky if you get your minutes transferred without them messing up.
Good luck trying your luck. Pray to the phone god that nothing bad would happen to u under tracfone.

ditto for cutomer service but generally we're generally pleased...just found out about no web browser but we've just learned that it exists in other phones... we're in MD and my wife had no problem calling here from Maui in 2008

just recieved my prepaid phone,cannot activate it as wrong sim card came with it,will take up to 1 week to recieve propher one.I,m from Europe where I can get a free sim card from many shops and it works right then. Is prepaid new to the USA ???

We onlyb have tracfone. It saves us money but the customer service takes a loooonnnnnnngggggg time. All of the operators are from Belize and the Phillipines so good luck finding someone without a thick accent. You will have to add in many many codes to add airtime and to get your phone working. Time consuming but money saving. So if you have more time than money then this is the phone for you.

A) Lack of quality customer service.
B) Non-responsive to customer complaints.
C) Misleading advertising: It DOES NOT TAKE seven days (as claimed) to transfer a phone number from other carrier.
D) Bad, bad, bad company!. They do not stand behind their product.
My rating: ZERO STARS

Buyers beware.... WORST Service EVER!!!!!

I am on my third TracFone...
I had purchased this phone via their website. The first phone that I had received ... did not work. So after being on the phone with them 1 1/2 hours... the decided that they would replace me with a another one... which was refurbished! Guess what? This one did not work either! Then they decided ...after a little over 2 hours on the phone with them... the decided to mail me a third... And surprise... this one does not work either! After being on the phone with them for a little over a 1/2 hour with them today, they told me that I would not get my money back and I will not get another exchange. So here I am out over $50, over 3 hours of my time and I do not have a phone... As for my 2 cents... stay away from this train wreck!

tracfone prepaid service is absolutely terrible. if you plan on using your phone...never use tracfone. call rates are outrages. i have been charged 2 and a half minutes for a 30 second call. you are also charged with the same rates to listen to voicemail. that's bad enough, but the worst part is there customer service. HALF OF THE PEOPLE DONT SPEAK ENGLISH. talking to them to fix one lttle problem takes hours, and you get put on hold. tracfone's phones are also very low quality. my advise, never buy a tracfone.

Well, after waiting A WHOLE MONTH and calling customer services several times, I finally got my replacement phone which is refurbished. I decided since I was not getting anywhere talking to the customer service on the phone, to email them. I got a much quicker response and I do not have to worry about not talking to anyone who can't speak English! I had unfortunately bought a phone from another company so I gave the replacement to my daughter. So, I am moving up to giving them 3 stars. I wish that they had given me more units for having to wait so long. I also wish that I could have kept my number but they gave me a new number. So, try emailing technical support if calling does not work.

I LOVE MY TRACFONE! IT DOES WHAT I NEED IT TO DO AND MORE! I CAN EVEN PLAY BRICK ATTACK ON IT!

I bought the new Motorola W376G from Target for $49.99 (which comes with double mins for life) on 8/15/08 and then bought the 60 min airtime card for $19.99. I got a promo code off the web for 60 free mins and I had no problem activating my phone. This phone is great and the reception is better than I had with AT&T who I was spending $50-$60 a month for minutes I never came close to using. I figure I will save over 50%+ on my cell phone bill. The features are great ,you can customize the home screen with shortcuts and its very simple to use. I had my previous cell ph# ported over to this one and it was done very quickly. I called on Sat and got the new sim chip via dhl on Tuesday. I did have to call customer service to get my vm set up but both times I called customer svc I was pleasantly surprised on how well it went given the rotten comments about Tracfone's customer service.
I would recommend calling on a regular land line to call customer svc,activate your phone or adding minutes vs using their website, it seemed to work better and won't waste mins. I would also recommend looking on the web for promo codes as there are always codes out there for free mins. The manual that comes with the phone is pretty worthless , very basic info so I went online to Motorola and downloaded the user manual. This is a great phone for people who want to text (3 texts per min) or just make calls, not for those that want fancy ringtones,etc. The phone is also bluetooth enabled but I haven't set that up yet. I would recommend this phone to anyone who is tired of wasting their money on cell phone plans on mins they never use and get charged for all kinds of fees they don't understand. I am looking forward to NOT getting a monthly phone bill from AT&T any longer and paying .20 cents for each text message.

At first i was happy with this phone then all of a sudden my phone started cutting off and with that wasn't bad enough someone else had the same phone number that i had. they send me a letter telling me they were sorry for the mistake and that they would send me another phone and of course i never receive the phone and i had over 800 air time left. this was 2 years ago, i really wish they would of worked things out and settled this whole thing.

I purchased a double minutes for life card at $49.99. They now assert that it was a 1 year card, which I find peculiar because I've been getting double minutes for the past two years. I would never have purchased a one year double minutes card, it's a bad deal. I asked to speak to the supervisor, and believe I was transferred to another representative who then disconnected. No, I was not rude, they perceived a request for my purchase records as unacceptable, and disconnected on their end. They were, at that point, lying to me regarding my purchases of minutes. Very poor behavior on their part. It worked well for 3 years, but it's time to look elsewhere. I dislike buying something I've already paid for, and I dislike being lied to.

Satisfied customers seem less inclined to write reviews, so I decided to write one here. I have been using tracfone since 2002. We have had some 10 tracfones in our family since then. They have all worked as advertised. Coverage in remote places has often been better than other phones. Tracfone contracts with "the best" network in each area of the country, so they have very good coverage. Customer service is definitely outsourced, but I have not had much trouble. Once I have adequately described an issue such as porting a number, I have always had the case handled expiditiously. I now use their family plan. Granted our family does not use cell phones as if they were growing out of our ears, but we have pay $28 a month for four phones. With their family plan, calls are .20 a minute, or .10 a minute with a double minute phone card. If you talk on the phone for work I wouldn't recommend tracfone, but for a reasonable amount of talking, it is the way to go. Their phones are also not cutting edge, but I bought a phone to make and receive calls, and a camera to take pictures.

They have operators that talk with a accent which makes it hard to understand them sometimes. They also will hang up on you if your issue is little more complex than usual.